Attachment 1 – Draft SOW.docx

Attachment 1

DRAFT DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C 1.0 GENERAL

C 1.1 INTRODUCTION

C 1.2 BACKGROUND

C 2.0 SCOPE

C 2.1 INTRODUCTION

C 2.2 REQUIREMENTS

C 3.0 FUNCTIONAL WORK AREAS

C 3.1 IMPLEMENTATION & INTEGRATION PLANNING & SUPPORT

C 3.2 IN-SERVICE REVIEW & INDEPENDENT OPERATIONAL TEST AND EVALUATION SUPPORT

C 3.3 TRANSITION PLANNING & SUPPORT

C 3.4 STRATEGIC AND OPERATIONAL PLANNING & SUPPORT

C 3.5 ENGINEERING SUPPORT

C 3.6 ENVIRONMENTAL, OCCUPATIONAL, SAFETY AND HEALTH (EOSH) SUPPORT

C 3.7 NATIONAL AIRSPACE SYSTEM (NAS) REQUIREMENTS SUPPORT

C 3.8 CONFIGURATION MANAGEMENT (CM) SUPPORT

C 3.9 TRAINING ASSISTANCE & SUPPORT

C 3.10 AUTOMATION SUPPORT

C 3.10.1 AIR TRAFFIC SYSTEM AUTOMATION SUPPORT

C 3.10.2 INFORMATION TECHNOLOGY (IT) SUPPORT

C 3.10.3 CORPORATE WORKPLAN TOOLSET (CWP) SUPPORT

C 3.10.4 COMPUTER AIDED ENGINEERING GRAPHICS SUPPORT

C 3.10.5 AERONAUTICAL CHARTING

C 3.11 PROGRAM MANAGEMENT/FINANCIAL MANAGEMENT SUPPORT

C 3.12 FLIGHT PROCEDURES SUPPORT

C 3.13 SECURITY AND SAFETY SUPPORT

C 3.14 MANAGEMENT SERVICES SUPPORT

C 3.15 BUSINESS INTELLIGENCE AND DATA ANALYTICS (BI&DA) SUPPORT

C 3.16 UNMANNED AIRCRAFT SYSTEMS (UAS) SUPPORT

Attachment 1

DRAFT DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C 1.0 GENERAL

C 1.1 INTRODUCTION

The Federal Aviation Administration’s (FAA’s) mission is to provide the safest, most efficient aerospace system in the world. The FAA’s vision is to transform the aviation system to reflect the highest standards of safety and efficiency and be a model for the world.

The nation’s air traffic system is based on infrastructure that was largely built over five decades ago and is out of balance with our stakeholders’ changing needs. NextGen is redefining the National Airspace System (NAS) and is delivering benefits to system users, such as reduced fuel costs, reduced delays, and reduced environmental impact. Great technological advancements require the FAA to safely integrate new types of user technologies, such as unmanned aircraft systems (UAS) and commercial space vehicles, into the airspace. As we accommodate new services, the FAA must rationalize and rebalance existing services while modernizing our existing infrastructure in order to reduce costs and become more efficient in the long run.

This DESCRIPTION/SPECIFICATIONS/WORK STATEMENT sets forth a broad set of needs and requirements for the National Airspace System (NAS) Integration Support Contract (NISC IV) to assist the FAA in accomplishing its mission, and to support bringing its vision to realization. This contract’s aim is to support the agency’s strategic priorities of 1) making aviation safer and smarter, and 2) delivering benefits through technology and infrastructure.

Support services will be required for the National Airspace System Initiative. This initiative lays the foundation for the NAS of the future by achieving prioritized NextGen benefits, integrating new user entrants, and delivering more efficient, streamlined services.

The transformation to NextGen requires the integration of billions of dollars of sophisticated new Air Traffic Control (ATC) technologies with existing or legacy ATC technologies, as well as a major shift in the operating paradigm from air traffic control to air traffic management. In addition, the needs and requirements for technologies associated with Unmanned Aircraft Systems (UAS) will require support services in a myriad of technical and management areas.

Simultaneously, support for the ongoing maintenance, repair, sustainment, and enhancement of the NAS must be provided through transition, integration, and implementation of the Federal Aviation Administration's NAS modernization and support programs, including the Capital Investment Plan (CIP) and successor plans.

The NISC IV contract will be broad in scope and must provide critical professional, technical, and planning assistance to a wide range of FAA organizations that support both the existing NAS, as well as those organizations tasked with the planning, development and integration of NextGen and the latest developments for UAS into the current NAS. Sixteen functional areas have been identified under which it is anticipated NISC IV work efforts will be required by FAA customer organizations. These functional areas represent a diverse set of support services that will require a broad range of labor families, resource categories, and skill levels.

The work will be accomplished at the following locations:

· FAA headquarters,

· Air Traffic Organization (ATO) Service Areas,

· Regional Offices,

· FAA Aeronautical Center,

· FAA Technical Center,

· Specific field sites within the United States, including its possessions and territories, the District of Columbia, and Puerto Rico.

· Authorized Contractor site locations as necessary and appropriate

Work locations will be specifically designated within individual task orders to be issued after contract award.

C 1.2 BACKGROUND

The Capital Investment Plan (CIP) delineates improvements in operational facilities and equipment planned for implementation within the NAS well into the 21st century. Further, it provides a description of the specific facilities, systems, subsystems, and schedules that are in progress, or being planned, for NAS system expansion and/or replacement of current systems. The CIP also includes NextGen air traffic control computer and display systems, decision support tools, flight service systems, ground to air systems (surveillance, navigation, landing aids, weather, and communications), inter-facility systems, facilities (physical plant), and maintenance and operations support systems.

The CIP aggregates and describes the projects needed to achieve the overall mission of the FAA and serves as the basis for the modernization of the NAS. NISC IV support services must be integrated into the CIP processes as they provide the basis for scheduling installations, which drives the need for transition, integration, and implementation support. The CIP further recognizes that support and upgrade of the numerous NAS systems and facilities is a continuing process rather than a singular effort culminating in a final end state. The CIP, first issued in 1990, is updated annually to reflect progress toward established goals, to make necessary adjustments in schedules, and to reflect changes in direction or emphasis.

FAA headquarters, service area, and regional personnel are responsible for assuring that the transition, integration and implementation efforts of CIP programs are properly executed. While certain new systems and equipment may be installed by the equipment manufacturers on a turnkey basis, a large amount of work will be accomplished by FAA headquarters and field personnel. Support services are required in all aspects of the CIP execution process.

C 2.0 SCOPE

C 2.1 INTRODUCTION

Unless otherwise directed by this contract, or within individual task orders, the Contractor must provide all necessary support services and personnel, and all related management, administration, facilities, and equipment necessary to perform support service efforts as directed by task order from within any of the functional areas discussed in this section. The Contractor must provide support to FAA headquarters, FAA service areas, FAA regional organizations, the FAA Aeronautical Center, the FAA Technical Center, and a variety of other FAA field activities and organizations. The Contractor must assist the FAA throughout the life of this contract and be prepared to supply a broad range of labor families, resource categories, and skill levels to address complex issues and problems for varying periods of time and often under time-sensitive response constraints. Support services offered by Contractor personnel must provide depth, breadth, and quality. Depth is required to accommodate unexpected surges in requirements, breadth is required to respond to a wide range of needed support services at multiple locations throughout the United States and beyond, and quality is required to assure the best possible results are achieved in any given work effort. Quality requirements further dictate that the Contractor possess the requisite experience levels and past performance history, as well as the ability to acquire and manage personnel resources to provide the highest possible levels of quality.

It is important to note that while the NISC IV Statement of Work (SOW) is comprised of functional work areas, it is anticipated that individual task orders issued under the NISC IV contract will be in support of specific FAA organizational entities or customers. Therefore, it is probable that many of the task orders for NISC IV will require support services within several of the functional work areas designed to support NISC customer organizations including those that directly support NextGen and/or UAS. It is also important to note that current NISC customers include headquarters, centers, service areas, and regional organizations. Future agency reorganizations, however, could affect the ordering and organization of NISC IV work. In fact, mitigating the impact of reorganization is one reason why the NISC IV SOW has been structured so that regardless of organizational makeup, customers will order work efforts as needed from within and across a series of generic functional work areas.

C 2.2 REQUIREMENTS

Except as provided through GOVERNMENT FURNISHED PROPERTY, the Contractor must furnish and make available all of the necessary professional, technical, administrative, and management services, as well as materials, tools, computer equipment, office equipment, data, and other facilities necessary to accomplish NISC IV requirements set forth in this Statement of Work. Certain purchases (based on a dollar value criteria) require pre-approval prior to purchase. The NISC IV contract is to be used for acquiring support services, and not for purchase of material, equipment, or hardware. When items are purchased, the material must be in direct support of the administration or performance/accomplishment of NISC work ordered under the NISC IV contract.

Requirements within each functional area, as addressed in this SOW, must be ordered using task orders. This process will be completely paperless including digital signatures at task order approval.

The Contractor must support the FAA by providing services as defined in this SOW and must ensure that services provided reflect quality workmanship and are delivered in a timely manner. The following are the functional areas under which work efforts are to be performed:

1. Implementation and Integration Planning and Support

2. In-Service Review and Independent Operational Test and Evaluation Support

3. Transition Planning & Support

4. Strategic and Operational Planning & Support

5. Engineering Support

6. Environmental, Occupational Safety and Health (EOSH) Support

7. National Airspace System (NAS) Requirements Support

8. Configuration Management (CM) Support

9. Training Assistance & Support

10. Automation Support

11. Program Management / Financial Management Support

12. Flight Procedures Support

13. Security and Safety Support

14. Management Services Support

15. Business Intelligence and Data Analytics (BI&DA) Support

16. Unmanned Aircraft Systems (UAS) Support

C 3.0 FUNCTIONAL WORK AREAS

Each functional area contains a broad overview of services required, definitions as necessary and in some cases examples of the type of work efforts anticipated within an area for illustrative purposes. It should be noted that any examples provided are representative only, and do not necessarily indicate an all-inclusive listing of the support services required, and that may be requested within that functional work area under individually issued task orders.

The Contractor must provide a variety of management oversight to ensure the effective and efficient accomplishment of all requirements under NISC IV, as well as within individual task orders, as deemed appropriate. The Contractor will establish and maintain a program management organization and infrastructure necessary to implement all contract requirements for the entire life cycle of the contract. This may include, but is not limited to, program management activities such as; task order management, contract administration, subcontract administration, financial administration, obtaining and retaining qualified personnel, safety, security, quality assurance, IT and technical services management, as well as technical support across the contract.

In addition, the Contractor must ensure the proper integration and quality control of all work efforts performed by Contractor personnel and any subcontractor to the prime Contractor.

C 3.1 IMPLEMENTATION & INTEGRATION PLANNING & SUPPORT

The Contractor must assist in the general implementation planning and operational integration of all systems, components, and equipment, as requested, in support of NAS modernization. For purposes of this SOW, implementation is defined as those activities involved with the planning, organizing, and execution methodologies required in deploying systems and/or equipment into a facility type. Integration is defined as those activities involved with the planning, organizing, and execution methodologies required in merging a new system, component, or equipment into the NAS.

Within the implementation and integration planning and support functional work area, the Contractor must support various FAA organizations involving services such as: reviewing issues relating to various engineering disciplines for technical content and procedural adherence, coordinating issues with the submitter, presenting issues to various FAA organizations and coordinating and tracking plans of action and the resolution process. In addition, the Contractor must provide reporting status and manage associated databases, provide assistance in the tracking, resolution, and elevation of various implementation and integration issues as necessary.

Integration efforts will also be required regarding the NextGen and UAS programs as systems, equipment, and components to support NextGen and UAS are identified, developed, tested, and made ready for integration into the NAS. Operational Risk Management (ORM) practices must be adhered to on all projects and support of ORM processes is expected.

C 3.2 IN-SERVICE REVIEW & INDEPENDENT OPERATIONAL TEST AND EVALUATION SUPPORT

Within this functional work area, the Contractor must provide technical expertise, assistance, and support to both the In-Service Quality Assurance (ISQA) and the Independent Operational Test and Evaluation (IOT&E) processes. Representative examples of the types of support services that may be required within this functional area are: maintain and update ISQA and IOT&E databases, support the ISQA webpage, and related documentation. In addition, the Contractor must prepare ISQA status sheets and position papers, develop and maintain ISQA checklists and schedules, and prepare ISQA draft reports. Also, the Contractor must assist in the planning, preparation, and distribution of IOT&E plans, plan updates and schedules, assist in formulating and coordinating timely responses to correspondence and documentation regarding IOT&E activities, assist in the development of test plans, issue papers and proposed solutions, and assist in the development of cost estimates for IOT&E activities.

C 3.3 TRANSITION PLANNING & SUPPORT

The Contractor must provide assistance with the preparation, monitoring, and implementation of NAS transition planning efforts involving all systems, components, and equipment, as requested, in support of CIP/NAS modernization efforts in FAA headquarters, service areas and regional facility locations. For purposes of this SOW, transition is defined as those activities involved with the planning, organizing, and execution methodologies required in deploying many different systems and/or equipment into a facility type over an extended period. Operational Risk Management (ORM) practices must be adhered to on all projects and support of ORM processes is expected.

Additionally, the Contractor must provide support and assistance regarding human resource aspects of the transition process for NAS modernization programs. Support services that will be required include: conducting studies to determine staffing level impacts as a result of new NAS systems, assist in developing workforce models for the Staffing Standards Analysis System (SSAS), assist in developing and maintaining a human resource requirements database, and the analysis of human factors studies and assessing their impact on CIP transition efforts.

Furthermore, the Contractor must provide general transition support that will include, but not be limited to: providing assistance to a variety of FAA organizations in the development of business tools, supporting transition planning meetings, providing presentations and conference support, and maintaining the NAS documentation library database, obstruction evaluation analysis, and managing Project Risk Plans (PRP) in accordance with the current release of FAA Order 6000.50.

C 3.4 STRATEGIC AND OPERATIONAL PLANNING & SUPPORT

The Contractor must provide planning, scheduling, and coordination support for a variety of strategic and operational planning functions within the FAA. The following depicts representative examples of support services that will be required within the functional area of strategic planning: assist in the planning, preparation, and publicizing of strategic plans and plan updates; assist in the development and maintenance of a strategic plan milestone tracking system; and assist in developing and updating strategic planning activities that address new facilities and technologies.

In addition, the Contractor must assist in the development and update of strategic plans that address plans for commercial space, communications, consolidation of major ATC facilities, new facilities, new technologies, the increase in radio frequency spectrum, human resource requirements, and logistics. The Contractor must also participate in the strategic planning process involved in determining joint use (primarily DOD/FAA) objectives, development, and assist in telecommunications strategic planning and task development.

The Contractor must provide subject matter expertise in the areas of organizational development and cultural change. Additionally, the Contractor must provide general support for strategic and operational planning efforts such as: assisting in the development, publishing, and distribution of meeting agendas, minutes, discussion items, issues, instructions to chartered work groups, and decisions resulting from strategic planning meetings. The Contractor must assist with the development of presentation materials for reorganization, empowerment, culture, and various other initiatives that may include the production of videos, newsletters, hotline voice mailboxes, and employee bulletin boards. In addition, the Contractor must provide logistics support for multimedia, office administration, and telecommunications equipment.

C 3.5 ENGINEERING SUPPORT

The Contractor must provide a variety of technical engineering expertise and assistance involving the implementation, integration, and transition of NAS modernization systems, components, and equipment. Support will include engineering design, design review, scheduling and installation oversight for various program/project areas both in the U.S. and in international areas (e.g. oceanic, tri-lateral, etc.) to include structures, roads, and communications as well as systems, components and equipment. A variety of engineering disciplines will be required to include civil, computer, construction, electrical, electronics, environmental, industrial, mechanical, systems, and more. These efforts must also include any engineering support services that may be requested in conjunction with the planning, development and integration of NextGen and/or UAS.

The Contractor must be prepared to provide a variety of on-site engineering support to FAA customers as requested within individual task orders. Support may include assistance to NAS second level engineering support functions; engineering support both at the facility level and to the FAA Operational Support activities; generic engineering support for equipment integration and project closeout activities, testing and problem resolution, technical support in project management and document control, human factor analysis studies, maintaining logistics databases, inventory records, shipping and receiving documents, property documentation and accountability, transportation records, and disposal records. Operational Risk Management (ORM) practices must be adhered to on all projects and support of ORM processes is expected.

The Contractor must provide engineering assistance in the form of Contractor participation in areas such as briefing preparation, studies, project transmittals, project closeout, documentation, and testing and final checkout. Other general support functions may include the generation of reports and briefings in support of equipment deliveries, installation status, facility training, Contractor Acceptance Inspection (CAI), Initial Operating Capability (IOC), equipment cutover plan, Operational Readiness Demonstrations (ORD), Joint Acceptance Inspection (JAI), and commissioning/decommissioning dates.

The Contractor must also provide technical expertise and support in the performance of spectrum analysis efforts to include, but not be limited to: preparing and conducting radio frequency interference investigations; processing and review of frequency assignment requests; conducting spectrum management studies. The Contractor must also assist in development and maintenance of a spectrum management database. Lastly, the Contractor must ensure the application of spectrum-engineering principles to all CIP projects involving the transmission or reception of radio frequency signals. Personnel engaged in this functional work area will be required to have security clearances, including Top Secret.

C 3.6 ENVIRONMENTAL, OCCUPATIONAL, SAFETY and HEALTH (EOSH) SUPPORT The Contractor must provide assistance to the FAA in this functional work area by supplying EOSH expertise and technical assistance for environmental issues. Support will include the identification of hazardous waste, substances, and materials as defined by Federal, state and local environmental, health, and safety laws (hereafter referred to as hazardous material); the planning for the proper generation, use, reuse, storage, disposal and handling of hazardous material in accordance with FAA Orders and Directives, including FAA regional Orders and Directives (hereafter also referred to as FAA Orders), and in accordance with Federal, state, and local environmental, health, and safety laws (hereafter also referred to as applicable laws); and ensuring compliance with applicable laws.

The Contractor must also provide assistance in the analysis of the environmental impact of NAS modernization projects and for ensuring that all applicable Occupational, Safety and Health Administration (OSHA) and agency personnel safety requirements are met. These efforts will also include any requests from NextGen and or UAS regarding environmental issues in conjunction with the creation, deployment, and integration of the NextGen and/or UAS systems.

Before the Contractor performs any work activities involving, or potentially involving, the generation, use, reuse, storage, disposal or handling of any hazardous material, the Contractor must become familiar with applicable FAA Orders and Directives (including FAA Regional Orders and Directions), and applicable Federal, state, and local environmental, health, and safety laws which apply to work activities to be performed.

The Contractor must report in writing to FAA personnel directly responsible for overseeing said work activity, any known abuses, damages, spillage, hazards, or dangers that have occurred or are occurring at any work activity sites.

C 3.7 NATIONAL AIRSPACE SYSTEM (NAS) REQUIREMENTS SUPPORT

Within this functional work area, the Contractor must provide support, guidance, and specialized expertise in a variety of program support arenas to include technical, engineering, program management, human resources, logistics, and administration.

More specifically, the Contractor must assist in a variety of functions which include Life-Cycle Management, operational research analysis, integrated logistics support, and cost performance for FAA systems/projects serve to enhance, update, and modernize the NAS to include, but not limited to, NextGen and UAS integration.

The Contractor must provide support in the area of Life-Cycle Management. Life-Cycle Management for the purposes of this contract is defined as all evolutions involving a program or project from the commencement of solution implementation until the end of the service-life decision phase. Representative types of work efforts include: preparation of operational and engineering impact assessments; supporting regional radar activities to include both long and short-term requirements for both civil and military aviation areas; providing system-engineering support for planning, testing, and oversight of future NAS hardware and software systems; and assisting in the development, monitoring, and tracking of future system requirements.

The Contractor must also provide support in the area of NAS logistics support. For the purpose of this contract, logistics support is defined as the determination and acquisition of NAS systems and equipment life cycle supportability requirements. Work may include: development of Integrated Logistics Support (ILS) requirements for hardware/software specifications, preparing draft procurement requests and SOWs, providing technical and management support for planning and implementing contract logistics, providing maintenance and logistics support to FAA management teams and the AMS acquisition review process, and conducting trade-off analysis of new systems and equipment.

The Contractor must also provide cost and performance measurement assistance and expertise as necessary in support of NISC work efforts such as: developing cost and performance measurement capabilities, conducting cost-benefit analyses and cost effectiveness studies on related NAS systems, supporting the NAS Infrastructure Management System (NIMS), and assisting in refining Life-Cycle cost estimates.

C 3.8 CONFIGURATION MANAGEMENT (CM) SUPPORT

Within this functional work area, the Contractor must provide assistance and expertise involving configuration management control. More specifically, the Contractor must provide support to the FAA concerning NAS configuration control issues and events. While exact work efforts will be described in actual task orders issued after contract award, work entails support of WebCM, preparation of NAS Change Proposal (NCP) status sheets, briefing sheets/position papers, Configuration Control Board (CCB) summary sheets, and custom reports. The custom reports may address case files/NCPs/Configuration Control Decisions (CCDs), standards, and documents. The work may also entail assisting in conducting audits at regional sites to ensure configuration management policy is being followed, conducting Configuration Baselining efforts at various FAA facilities, and establishment and maintenance of a NCP document control center, reference library, and database.

C 3.9 TRAINING ASSISTANCE & SUPPORT

Within this functional work area, the Contractor must assist in the development, implementation, and execution of various training programs and requirements that support national and regional technical training designed to facilitate NAS modernization. Work will include, but will not be not limited to, providing support services in the determination, management, tracking, and control of training resource development. Training resource development is intended for the integration, implementation, and transition of new equipment and systems and includes research, preparation, and the administering of technical training; this includes coordination of factory-school curricula. In addition, it may entail providing safety-related training to facility personnel, assisting in the development, maintenance, and periodic update of course materials and training plans, maintaining a current training database for CIP and other capital projects, and coordinating new equipment training requirements/allocations.

C 3.10 AUTOMATION SUPPORT

Within this functional work area, the Contractor must provide automation support as required for a variety of NAS modernization programs and projects. Automation support is further subdivided into the following sub-areas. Representative examples of the type of work efforts required under each automation sub-area are provided, however, are not intended to be all-inclusive. Additional sub-areas of work within the general scope of Automation Support may also be required under individual task orders after contract award.

C 3.10.1 AIR TRAFFIC SYSTEM AUTOMATION SUPPORT

The Contractor must provide Air Traffic System Automation Support that includes the following: user support documentation, database management, peak load analyses, and network monitoring for the Maintenance Management System (MMS). The Contractor must also provide assistance and support for the development, enhancement, maintenance, documentation and testing of existing and proposed operational ATC computer systems software. The Contractor must maintain a library of Enroute Automated Radar Tracking System (EARTS) documents to include Computer Program Functional Specifications, NAS-MDs, computer program flow charts/diagrams, coding listings, coding patch update files, NCP files and Program Trouble Report (PTR) files. In addition, the Contractor must produce Computer Program Functional Specifications (CPFS), required software codes, and a library for software documents.

The Contractor must install and apply FAA provided software for airspace modeling and provide technical assistance and training for the operation of the computer network, development of alternatives, preparation and input of databases for modeling, exercise of models and analysis, and reporting of simulation/modeling results.

Additional types of work within the general scope of Air Traffic System Automation Support may be required under individual task orders. Additional examples of automation requiring Contractor support include the Operational Network Replacement (OPSNET-R), the Data, Visualization, Analysis, and Reporting System (DVARS) development, and FNS NOTAM Manager development and deployment.

C 3.10.2 INFORMATION TECHNOLOGY (IT) SUPPORT

The Contractor must provide IT automation support to enhance the FAA's ability to support NAS modernization. Types of IT support will include, but are not limited to, the following: providing expertise as required in the application and management of FAA supplied software in support of NAS modernization efforts; assisting in the development of user manuals for Government provided software; maintaining and coordinating the automation equipment inventory program; supporting user access to the LAN including mail system support and LAN hardware/software configuration/maintenance; performing systems diagnostics and analyzing results; and providing technical assistance as necessary.

The Contractor must provide application system development and maintenance support. Activities shall include developing a project plan; collecting, analyzing, and documenting system requirements; performing feasibility studies, cost benefit analysis, and analysis of alternatives; designing, developing, and testing the system; identifying formal procedures and mechanisms for maintaining the system; installing and integrating the system; performing transition/migration planning to the FAA Data Center; training users; performing day-to-day operational support (including help desk), and preparing applicable systems engineering documentation (including Project Plans, Requirements Documents, Feasibility Studies/Cost Benefit Analysis, Design Documents, System Test Plans, Training Plans, System Operations Manuals, Users Manuals, Transition/ Migration Plans, Disaster Recovery, Contingency Plans, and other system security-related documents.)

The Contractor must provide web-based collaboration platform, such as Knowledge Services Network (KSN)/SharePoint, development and management support. Activities include supporting local or geographically dispersed teams to design, build, and manage their own collaborative work sites through a combination of third party technologies. The Contractor will provide the expertise to enable teams and working groups to address real world business needs such as streamline workflows, project, and process requirements in a responsive and agile manner, without any of the difficulties of custom application development. The Contractor must support stakeholders and managers to:

· Extract Valued Information from Existing Systems

· Measure Performance

· Identify Areas of Improvement

· Drive Business Processes

· Enhance Program Management and Communications

· Provide Strategic Vision and Planning

Further work efforts within IT automation support may be required within individual NISC task orders to foster and facilitate the FAA's ability to support specific NAS modernization programs and projects necessary for NAS/CIP modernization efforts including NextGen and/or UAS, as well as cloud computing.

C 3.10.3 CORPORATE WORK PLAN (CWP) SUPPORT

Keeping the NAS safe requires planning and managing a wide range of projects across a complex network of facilities, equipment, and people. The FAA’s primary tool for ensuring that we are delivering projects predictably, efficiently, and on time is the Corporate Work Plan (CWP). It helps managers make real-time decisions about deploying resources, integrating project schedules, and coordinating logistics. Not only does CWP allow the FAA to get complex projects finished safely and efficiently, it helps establish future goals by providing a solid foundation for decision-making. Installation projects are fluid processes. Project plans change and evolve over time. With that in mind, the CWP system is designed to support the changes a project may incur over the course of its lifecycle. CWP supports standard project management practices and requirements, and encompass the activities taken to create a desired output for CWP. CWP processes support the lifecycle of a project from its initiation through project closeout. CWP is a web application that is designed to interface with Oracle tools Primavera P6 Enterprise Project Portfolio Manager (P6), Oracle Primavera Portfolio Manager (OPPM), and Microsoft Sharepoint.

Representative types of work efforts anticipated under the CWP functional area are as follows but are not all-inclusive: assist the CWP Program Office (PO) in the development and implementation of policy, plans, standards, orders, and guidelines that address the use of the CWP system, research existing data for information to populate the CWP database. Input data, research, collect, analyze, maintain, and coordinate staffing reports, update and maintain CWP documentation and databases, design, program, test, and coordinate the implementation of headquarters budget software, and assist in the preparation of Tableau dashboards.

Exact work requirements will be identified within individual task orders.

C 3.10.4 COMPUTER AIDED ENGINEERING GRAPHICS (CAEG) SUPPORT

The Contractor must support an additional functional sub-area entitled Computer Aided Engineering Graphics (CAEG). The Contractor must provide assistance and expertise in support of CAEG, which will consist of assistance with the development and implementation of policy, plans, standards, orders, and guidelines that address the use of the CAEG system. In addition, the Contractor must provide assistance with the operational aspects of a CAEG system. On-site customer support for CAEG will also be required.

Representative types of work efforts anticipated under the CAEG functional area are as follows but are not all-inclusive: assist the CAEG Program Office (PO) in the development and implementation of policy, plans, standards, orders, and guidelines that address the use of the CAEG system. The Contractor must assist in the testing, evaluation, integration, and installation of various off-the- shelf applications software and various in-house developed CAEG applications software, as well as software upgrades and improvements thereto. In addition, the Contractor must assist the CAEG PO in the development of policies and concepts as well as actual local implementation strategies governing new releases of CAEG software, hardware, user interface development and customization and specialized applications. Lastly, the Contractor must provide coordination with all Offices of Primary Interest (OPIs) for the various CAEG applications to offer on-site customer support services in the form of establishing accounts, applications usage, ad-hoc and/or remedial training, troubleshooting, and in the development and/or enhancement and integration of Graphical User Interfaces (GUIs).

Exact work requirements will be identified within individual task orders.

C 3.10.5 AREONAUTICAL CHARTING SUPPORT

The Contractor must support an additional functional sub-area entitled Aeronautical Charting.

Aeronautical Information Services is the provider of visualized, display-ready aeronautical information that supports safe Instrument Flight Rules (IFR) & Visual Flight Rules (VFR) operations for the National Air Space utilizing the Instrument Procedures Group (IPG) and Charting Group (CG); which includes briefings and discussions on recommendations regarding pilot procedures for instrument flight and developmental policy for instrument approach and departure procedures. These briefings support VOR MON (Very High Frequency Omnidirectional Range; Minimum Operation Network Implementation Program). Instrumental Flight Procedures (IFP) Charting is responsible for creating and maintaining the IFP Charts (approaches, arrivals, and departures) used by the flying public for safe navigation of the Terminal environment within the NAS. These charts include Take-Offs, Alternates, and Radars; Visual Flight Procedures; Standard Terminal Arrival Routes; Standard Instrument Approach Procedures; Departure Procedures/Standard Instrument Departures.

C 3.11 PROGRAM MANAGEMENT/FINANCIAL MANAGEMENT SUPPORT

The Contractor must assist FAA program offices in the functional work area of Program Management / Financial Management. The program/project offices require support as it relates to transition, integration and implementation of NAS modernization projects. These efforts involve both specific and general aspects of program management support, as well as assisting in the preparation, submittal, and execution of budgets across FAA programs and projects, and providing assistance in the overall management of the budget process.

FAA Program Management Support is as follows, but is not all-inclusive: assist in the development of draft PM Charters for various projects, including Special Programs; assist in the development of Memorandums of Agreement (MOA) and program directives; provide regional coordination on program issues; identify and report interdependencies among active and future F&E, OPS, and Research, Engineering and Development (RE&D) programs; and develop and maintain a reference file database for Capital Investment Plan (CIP) and Corporate Work Plan (CWP) projects.

Financial Management Support, the Contractor must assist FAA programs in the preparation, submittal, and execution of the F&E, OPS and RE&D budgets involving a variety of FAA NAS modernization programs and projects. Such assistance must consist of providing analysis and administrative support in preparation of budget items, and participating in F&E, OPS and RE&D annual calls for estimates and budget submissions.

The Contractor must support external and internal financial information requests; prepare inputs to the FAA Office of Budget and NAS Programming and Financial Management Division; track budget authorizations, commitments, obligations and remaining available balances at headquarters and regional levels.

Additionally, the Contractor must analyze, maintain, and expand cost estimates, and design and maintain financial databases in direct support of various programs to ensure fiscal control of current funds. Lastly, the Contractor must assist in planning future funding levels and accumulate historical financial data, and update information in the FAA accounting and financial management systems.

C 3.12 FLIGHT PROCEDURES SUPPORT

The Contractor must assist the FAA in this functional work area by supplying technical expertise to the National Flight Procedures Group and the various field organizations tasked with supporting Flight Procedures work efforts. The support will be in the areas of engineering support, training instruction, and administrative support.

The Contractor must provide engineering support for FAA proprietary software application Instrument Approach Procedures Automation (IAPA), and other FAA proprietary software applications. The Contractor must be responsible for supporting the testing and debugging of both new software and existing operational production systems, and the operational certification for the changes identified in the Data System Change Proposals (DSCP).

The Contractor must provide technical expertise, program transition support, and project implementation support to the National Flight Procedures Group and associated field organizations for Terminal Instrument Procedures Development (TERPS/VOR MON), obstruction evaluation engineering support, and support for development of other applicable flight procedures.

In addition, the Contractor must provide technical training instruction on the concepts and principles contained in a variety of FAA orders and directives related to Flight Procedures, Airspace, and TERPS.

The Contractor must provide engineering support to the National Flight Procedures Group and associated field organizations in support of operational program requirements that include: installation, operation, certification, and coordination for various and multiple types of Air Navigation Aids. The goal, which the Contractor must support, is providing enhanced services to NAS users.

The Contractor must provide expertise in the regulatory requirements contained in the FAA regulatory handbook and orders as it applies to TERPS and overall instrument flight procedures.

C 3.13 SECURITY AND SAFETY SUPPORT

The Contractor must assist the FAA in its mission of ensuring the security and safety of the NAS by supporting the agency’s efforts in managing risk, assuring quality standards, instilling an open culture of disclosure, educating employees, and promoting continuous improvement.

The Contractor must provide assistance in identifying and mitigating aircraft collision risks during the delivery of Air Traffic separation services by applying the agency's Safety Management System principles, auditing safety, assisting quality assurance and quality control in the FAA, and reporting findings to improve safety performance.

The Contractor must provide integration and information gathering support in the areas of risk reduction, investigations, evaluations, independent operational testing and evaluation, safety risk management, and runway safety and operational services in order to identify collision risks and influence their swift and proper resolution.

The Contractor must assist in the providing of information on assessments of operational and safety performance within the NAS and work closely with the FAA's Aviation Safety Office in the undertaking of a variety of special projects in support of increasing the safety of the National Airspace System.

The Contractor must also provide support to the FAA's safety mission by providing assistance with the certification, production approval, and continued airworthiness of aircraft, as well as the certification of pilots, mechanics, and others in safety-related positions.

The Contractor must provide assistance in the certification of all operational and maintenance enterprises in domestic civil aviation and the certification and safety oversight of approximately 7,300 U.S. commercial airlines and air operators. The Contractor must support the development and drafting of civil flight operations and regulations.

The Contractor must assist in the providing a number of services to the FAA to ensure aviation safety, support national security, and promote an efficient airspace system to include insider threat monitoring. Classified positions requiring clearance up to TS/SCI must be obtainable with 90 days.

C 3.14 MANAGEMENT SERVICES SUPPORT

Within this functional work area, the Contractor must provide assistance and support in Human Resources aspects. Support services will include staffing levels, on-boarding, and off-boarding FAA employees.

The Contractor must provide assistance in management services support to assist as a coordinator for the FAA organization’s projects. The Contractor must provide strategic guidance to teams by utilizing Lean Six Sigma or other methodologies that rely on collaborative team efforts to improve performance by systematically identifying strengths and weaknesses within current and future processes and providing sound risk decision-making suggestions.

The Contractor must assist with Real Estate/Facility Management Support, by collecting and managing customers’ requirements; review project Work Release documents, which includes cost estimates, schedules and designs. The Contractor must identify Space Management, Process Improvement, and Prioritization of lease requirements. In addition, the Contractor must utilize the Real Property Financial Management Tool (RPFMT), which will be used to create, update, and manage lease cost projections. The Contractor must also schedule and coordinate with the Field Offices for Metes and Bounds Surveys and business case evaluations to determine if disposition, relocation or consolidation of equipment as a cost-benefit analysis. Business Cases include assessments, processes, Tech Writing, FCT inspections, Land Surveys and Project Implementation Management Support. The Contractor must provide support to SharePoint KSN Lease Funding and Non-Lease Funding Request. The Contractor must also be familiar with Real Property Policy and Training Support within the Real Estate/Facility Management group.

The Contractor must provide Technical Research and Validation Support; this includes assisting with research in properly responding to Congressional inquiries and FOIA requests submitted to the FAA.

C 3.15 BUSINESS INTELLIGENCE AND DATA ANALYTICS (BI&DA)

In order to cut costs, streamline operations, and fuel continual process improvements, the FAA needs to have access to critical data in a manner that supports individual analyses and risk-based decision-making. This includes presenting current and historical data in executive dashboards that are available on an ad-hoc basis and accessible to support predictive analysis. FAA managers must be able to understand the past, monitor the present, and predict future outcomes. This requires the creation and implementation of a BI&DA framework that discovers and addresses the FAA’s evolving needs across the organization.

The FAA is interested in putting in place methodologies, processes, architectures, and technologies that will support the transformation of its raw data into meaningful and useful information to support business decisions. The FAA envisions a combination of resources to reflect past, depict current, and project future business performance.

The Contractor must perform project activities and deliverables in accordance with relevant accepted industry practices including, but not limited to data visualization experience with Tableau. This section describes the standards that should drive the delivery of services.

· The solutions must provide managers throughout the FAA with self-service access to the data and insight they need, no matter where the information resides.

· The solutions must provide the foundation for well-conceived executive dashboards, user-friendly ad hoc capabilities, and forward-looking predictive analytics.

· Rather than being tied to the capabilities of a specific commercial tool offering, the solution(s) must be valid regardless of any toolset eventually selected by the FAA.

The Contractor shall provide all supervision, labor, incidental materials, and other services necessary to perform BI&DA related support, advice, data collection, assessments, and facilitation and training services. Services may include support of strategic planning, communication, business management, process improvement, financial management, property management, human capital management, and organizational development initiatives. The Contractor shall provide input, advice, and recommendations to special teams formed to provide expeditious resolution of business and data analytical problems.

C 3.16 Unmanned Aircraft Systems Support

With this functional work area, the Contractor must provide support, assistance, and expertise involving UAS Support. More specifically, the Contractor must provide support to the FAA concerning UAS integration into the NAS. With the emergence of UAS, technology triggered a broad range of applications in government, industry, academia, and recreational endeavors. The rapid growth of the UAS industry has created the need to ensure this new technology is safely integrated into the NAS. The Contractor will provide support with rapidly advancing technology and successful integration of UAS into the NAS, providing opportunities for innovation and grown.

While exact work…