3 - FY24 PWS HawTel Follow-on BPA - 20Dec23a.docx

Performance Work Statement (PWS) Commercial Telecommunication Services

4.1 Reliability

Performance Work Statement (PWS) Commercial Telecommunication Services Vision Statement

1. Description The contractor shall provide recurring commercial telecommunication services to include new installations, modifications, relocations and termination of circuits and telephone lines on an as needed basis for Army installations requiring such service within the State of Hawaii which includes, but is not limited to, Tripler Army Medical Center (Oahu), Pohakuloa Training Area (Hawaii), Bradshaw Army Airfield (Hawaii), Schofield Barracks (Oahu), Wheeler Army Airfield (Oahu) and other Army locations. Services shall be performed in accordance with local, state and federal laws, rules and regulations.

1.1 Background

The 30th Signal Battalion's mission is to provide telecommunication service to the various Army installations throughout the State of Hawaii. Not all Army facilities can be supported by the Pacific Enterprise Services – Hawaii (PES-HI); therefore, a commercial contract is needed to cover areas of unsupported telecommunications.

2. General Requirements This section describes the general requirements for this effort. The following sub-sections provide details of various considerations on this effort.

2.1 Non-Personal Services

The Government shall neither supervise contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. It shall be the responsibility of the contractor to manage its employees and to guard against any actions that are of the nature of personal services or give the perception of personal services. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Procuring Contracting Officer (PCO) immediately.

2.2 Business Relations

The contractor shall successfully integrate and coordinate all activity needed to execute the requirement. The contractor shall manage the timeliness, completeness, and quality of problem identification. The contractor shall provide corrective action plans, proposal submittals, timely identification of issues, and effective management of subcontractors. The contractor shall seek to ensure customer satisfaction and professional and ethical behavior of all contractor personnel.

2.3 Contract Administration and Management

The following subsections specify requirements for contract, management, and personnel administration.

2.3.1 Contract Management

The contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The contractor must maintain continuity between the support operations at the various locations in the State of Hawaii (Island of Oahu, Hawaii, Kauai and Maui) and the contractor's corporate offices.

2.3.2 Contract Administration

The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have ample points of contacts between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

2.3.3 Personnel Administration

The contractor shall provide the following management and support as required. The contractor shall provide for employees during designated Government non-work days or other periods where Government offices are closed due to weather or security conditions. The contractor shall maintain the currency of their employees by providing initial and refresher training as required to meet the PWS requirements. The contractor shall make necessary travel arrangements for employees. The contractor shall provide necessary infrastructure to support contract tasks for all circuit and telephone service being provided for inside and outside plant.

2.3.4 Subcontract Management

The contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance on this requirement. The prime contractor will manage work distribution to ensure there are no Organizational Conflict of Interest (OCI) considerations. Contractors may add subcontractors to their team after notification to the Procuring Contracting Officer (PCO) or Contracting Officer Representative (COR). Cross teaming may or may not be permitted.

2.4 Location and Hours of Work

Accomplishment of the results contained in this PWS requires work at Government facilities at various Army installations in the State of Hawaii. Normal workdays are Monday through Friday except US Federal Holidays. Workers typically work eight (8) hours per day, 40 hours per week. Flextime workers start not earlier than 0600 and not later than 0900. Core hours of work are from 0900 to 1500 daily. All employees are expected to be available during core hours.

3. Performance Requirements The following section specifies the Performance Objectives and Performance Elements for the Blanket Purchase Agreement (BPA).

3.1 Provide commercial telecommunication services to include, but is not limited to, local and toll service, and circuits.

Performance Standards

a) STD: System available not less than 95%

AQL: 95%

Deliverables A001 Report

3.1.1 The Contractor shall Provide and maintain commercial circuits for at various Army installations.

Example of circuits: T1/DS1/2-wire/4-wire/dry pair/FCC. Current quantity is 317 and is subject to increase or decrease.

Performance Standards

a) STD: System available not less than 95%

AQL: 95%

Deliverables A001 Report

3.1.2 The Contractor shall provide and maintain commercial telephone service and toll at various Army installations.

Current quantity 190 and is subject to increase or decrease.

Performance Standards

a) STD: System available not less than 95%

AQL: 95%

Deliverables A001 Report

3.1.3 The Contractor shall provide circuit and telephone installation at various Army installations on an as needed basis.

Installations, terminations, and changes will be requested by the Government utilizing a Commercial Communication Work Order (CCWO) and submitted to the contractor by email. Completion date will be as scheduled by the contractor.

Performance Standards

a) STD: No more than 3 validated complaints per month.

AQL: 95%

Deliverables A002 Service

3.2 Perform automated internal testing from contractor's Central Office and Diagnostic Center to insure service is maintained.

Report shall be provided to the COR on a quarterly basis.

Performance Standards

a) STD: Within 60 days of testing.

AQL: 80%

Deliverables A001 Report

4. Special Requirements This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.

4.1 Reliability

The contractor shall provide 99.9% telecommunication service reliability. Emergency backup power source shall be maintained for all assets that are normally powered from the local AC (alternating current) commercial power. At a minimum, the contractor should maintain emergency backup power for a minimum of 24 hours for assets inside central offices which are powered by local AC commercial power.

4.2 Installation Demarc

The contractor shall demark services to a specific location on base where the contractor facilities terminate. Contractor will utilize existing cabling, equipment, and support structures for service provisioning without regard to who installed it and how it was installed as long as the cabling, equipment and support structures are in good working conditions and meets industry standard. Contractor will not be held liable if a military owned cable facility is found to not be in good working condition and must be reassigned and tested to provide services.

4.3 Applicable Directives

The contractor shall comply with all documents listed below as mandatory and referenced under paragraph 3, Performance Requirements. Compliance with documents listed as non-mandatory is the contractors' option.

Mandatory compliance: Building Cabling System Labeling Matrix (See Attachment #1)

5. Deliverables The contractor shall provide deliverables as described in subsequent task orders. Deliverables shall be specified by the government. Format and delivery schedule for deliverables shall be outlined in CDRLs and/or other means TBD.

6. Related Documents The following Documents are related to this requirement.

Building Cabling System Labeling Matrix Labeling requirements for all projects containing telecommunications installations, renovations, and upgrades.

Performance Requirement Summary (PRS)

AQL: 95%

AQL: 80%

Building Cabling System Labeling Matrix

Labeling requirements set forth in these tables are mandatory for ALL projects containing telecommunications installations, renovations, and upgrades within the US Army - Hawaii and the Joint Trunking System, regardless of organization.

Horizontal Cable/User Outlet/Patch Panel

TR Rack# . PP# . Port# / User Rm # . User Drop # 105.01.L28.16/115.10.T1

105.01.L28.16/115.10.T1 105.01.L28.17/115.10.T2

TR Rack#

T PP#

Originating Telecommunication Room Rack Number/Designator * Originating Patch Panel Number/Designator **

Port# Patch Panel Port Number

A User Rm #

End User Room Number

B User Drop # End User Drop Number L E

1L28

16 17

105.02.L28.16/115.10.D1 105.02.L28.17/115.10.D2

105.01.L28. 105.01.L28.

16/115.10.T1 17/115.10.T2

T 110-Block to 110-Block/ A Riser Cable

TR1# . B1# . (P1#) / TR2# . B2# . (P2#)

105.BF1.(01-08)/203.BF3.(09-16)

TR1#

P2#

Originating Telecommunication Room Number/Designator 110-Block Number/Designator (BF1, BF2, BF3, etc.) Originating Punch Down Position [(01-08), (09-16), etc.] Terminating Telecommunication Room Number/Designator 110-Block Number/Designator (BF1, BF2, BF3, etc.) Terminating Punch Down Position [(01-08), (09-16), etc.]

T 110-Block to Patch Panel A Cable

B# . P# / PP# . PT#

BF1.04/2B.05

110-Block Number/Designator (BF1, BF2, BF3, etc.)

110-Block Punch Down Position [(01-08), (09-16), etc.] Patch Panel Number/Designator ** Patch Panel Port Number

T OSP Copper Cable

C CA# - Bldg1# / Bldg2# - CS# . (PR#) . AWG C 110-1500/532-2400.(1-2400).24

PR#

4 AWG

Copper Cable Designator Cable Number (Assigned by AT&T JHITS) Originating Building Number/Designator Termination Building Number/Designator Copper Cable Size (100, 600, 2400, etc.)

Pair Count [(1-600), (26-50), (101-300), etc.] American Wire Gauge of copper conductors (19, 22, 24, 26, etc.)

Riser Fiber Optic Cable T

TR1 Rack# . PP1# . FM1# / TR2 Rack# . PP2# . FM2# - M . FS# . (ST#)

105.02.L43.B/203.02.L43.A-SM.12.(1-12)

TR1 Rack# Originating Telecommunication Room Rack Number/Designator *

Patch Panel Number/Designator ** FO Module Port Number/Designator(s)

L TR2 Rack# Terminating Telecommunication Room Rack Number/Designator *

PP2#

E FM2#

M

5 FS# ST#

Patch Panel Number/Designator ** FO Module Port Number/Designator(s) Fiber Optic Type (SM = Single Mode, MM = Multi Mode) Fiber Optic Cable Size (12, 24, 48, 144, etc.)

Fiber Optic Strand Count [(1-12), (25-36), (1-144), etc.]

T OSP Fiber Optic Cable

F CA# - Bldg1# / Bldg2# - M . FS# . (ST#)

F 110-1500/532-SM.144

FS#

6 ST#

Fiber Optic Cable Designator Cable Number (Assigned by AT&T JHITS) Originating Building Number/Designator Termination Building Number/Designator Fiber Optic Type (SM = Single Mode, MM = Multi Mode) Fiber Optic Cable Size (12, 24, 48, 144, etc.)

Fiber Optic Strand Count [(1-12), (25-36), (1-144), etc.]

NOTES: * - TR Rack # shall be labeled as NNN.xx where NNN is the Telecommunication Room Number and xx is the sequential rack number (01, 02, 03, etc.)

** - PP # shall be labeled as Lnn where nn is the Lower Left Mounting space of the Patch Panel on the Relay Rack

182027Revised Jan 2011