3 Customer Satisfaction Survey.pdf

147 KB Posted

Attached to
Elevator Maintenance, ATL ATCT, Atlanta, GA
Solicitation number
697DCK-24-R-00400
Issued by

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This is a Customer Satisfaction Survey (CSS) form associated with FAA solicitation 697DCK-24-R-00400 for Elevator Maintenance at the Atlanta Air Traffic Control Tower. The form is designed to be completed by customer references as part of the past performance evaluation for contractors submitting proposals.

The survey consists of four rating categories that evaluate: overall service performance, response time to needs/requests/complaints, problem-solving capabilities of Operations Management, and performance of on-site employees. Each category uses a 5-point rating scale from Excellent (5) to Unacceptable (1) with space for comments. The form must be completed by the customer reference and emailed directly to Veronica.L.Ransom@faa.gov by March 20, 2025 at 5:00 PM ET. The form includes fields for the reference's organization name, contact information, and date of completion.

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Other files

File Type Posted
697DCK-24-R-00400-0002 signed 030625.pdf PDF
697DCK-24-R-00400-0001 signed 030625.pdf PDF
WD 2015-4471 rev 31 122324.pdf PDF
PWS SOW For Alanta Tower Elevator Maintenance.pdf PDF
697DCK-24-R-00400 final 022124.pdf PDF

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697DCK-24-R-00400

Customer Satisfaction Survey (CSS) Date:___________

___________________________ (Contractor Name) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of the evaluation process requires information on the firm’s past performance.

Your input is important to us and responses are required by 3/20/2025 @ 5 PM ET for inclusion of this evaluation. Your assistance is greatly appreciated.

Please rate your current level of satisfaction with the overall service performance:

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How quickly do we respond to your needs, requests, or complaints?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the problem solving capabilities and follow-up of our Operations Management?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

How would you rate the performance of our on-site employees providing various services for your facility?

_____Excellent (5) _____Very Good (4) _____Good (3) _____Needs Improvement (2) _____Unacceptable (1)

Comments: __________________________________________________________________________________________________

Organization Name:_______________________________________________ Date:________________________

Contact:________________________________________________________

Phone #:________________________________________________________

Thank you for completing this survey.

THIS FORM IS TO BE COMPLETED BY THE CUSTOMER REFERENCE AND

EMAILED DIRECTLY BY THE CUSTOMER REFERENCE TO:

Veronica.L.Ransom@faa.gov

File details come from the government source that posted it. Updated .