Questions and Answers.docx

Questions and Answers Is there an incumbent? No Is there an estimate volume visits per month/year available? No

If no to above questions) Is there a total population available, within the Service Unit, that could receive telehealth treatment for mental and behavioral health? The population will be eligible Native Americans in Niagara, Erie and Genesee counties.

Is there an estimate of how many providers will be needed? At least two, one being prescribing provider. The contractor shall determine the number/type of providers based of patient needs.

Will the contractor need to provide the telehealth platform or just the medical providers? The solicitation isn’t clear on this. The contractor will provide the platform as well.

Will patients be coming physically to the Service Unit site to conduct the telehealth appointments and utilizing equipment at the Service Unit? Patients may come to the service unit if they do not have adequate wifi, cell phones or computers available. The service unit will need to coordinate the schedule with the contractor. Transportation is available and paid by the service unit.

Will there need to be an option for patients to log in not on-site at the service unit e.g. using their own personal cell phone or computer? Yes, patient will have the option most convenient for them, and are not required to come to the service unit.