SOW_for_Indus_4601-11_Microfilm_Readers8.7.docx

Statement of Work for Maintenance and Repair Plan for 75 Indus 4601-11 Microfilm Readers

1.0 SCOPE

Objective:

1.1 The Social Security Administration’s Office of Earnings and International Operations (OEIO) is seeking to obtain a maintenance and repair plan that covers maintenance and repair services, parts and labor for 75 government-owned Indus Microfilm Readers, Model Number 4601-11.

Background:

1.2 OEIO maintains and houses a variety of microfilm used for establishing and correcting workers’ earnings records, furnishing earnings statements, and resolving individual and employer earnings problems. This is a major workload for OEIO, which involves using microfilm readers. Since the employees are required to use microfilm readers for part of workload processing, it is imperative that each microfilm reader is operating properly and available for use at all times.

1.3 The Indus microfilm readers are located in the OEIO Library Room on the Lower Level, C-5-C South Tower at 6100 Wabash Avenue, Baltimore, Maryland 21215 and several other locations (e.g., employee workstations) within the complex.

1.4 OEIO owns 75 microfilm readers; however, approximately eight of the readers have not been located, but are believed to be on the premises. In the event any of the misplaced equipment is located, that equipment will be maintained and repaired under this agreement at no additional cost to the Government.

1.5 Fifty (50) of the microfilm readers were manufactured in 2014 and twenty-five (25) in 2015. An equipment listing including the serial numbers for the 75 microfilm readers is attached.

2.0 TASKS:

2.1 The contractor shall respond to (acknowledge) SSA via telephone, within 4 hours of SSA placing a service call.

2.2 The contractor shall provide onsite service within 4 hours to one day of the service call.

2.3 The contractor shall perform all maintenance and repairs of equipment on the premises located at 6100 Wabash Avenue, Baltimore, Maryland 21215, unless offsite repair work of equipment is necessary.

2.4 Maintenance and repairs shall include service calls on an as-needed basis, between the hours of 7 a.m. and 3 p.m., during weekdays, Monday through Friday, excluding Federal holidays.

2.5 The contactor shall furnish all labor, parts and components, and related material necessary for the maintenance and repair of the equipment covered by the agreement.

2.6 The contractor shall provide documentation that it is an authorized reseller for Indus micro film readers for obtaining necessary parts and components to provide the maintenance and repair services. The details, including serial numbers, for the microfilm readers are specified on the attached equipment listing. The contractor must be able to perform the maintenance and repair services for the microfilm readers 30 days after award with a period of performance for 12 months.

3.0 DEFINITIONS:

3.1 Maintenance of equipment means to preserve or maintain operating equipment in its existing working condition.

3.2 Repair equipment means to restore or fix broken equipment back into a good condition or make it work again.

4.0 DELIVERABLES:

Suitability Determination

4.1 Immediately upon award, the contractor personnel shall be subject to a background investigation for determination of suitability to access an SSA facility, system, or information.

4.2 Documents to initiate background investigations shall be provided by the contracting officer’s representative (COR) to the contractor’s point of contact, and must be returned to the COR.

4.3 The suitability process cannot begin until the contractor submits, and SSA receives accurate and complete documents. SSA will not allow contractor personnel access to the facility, system, or information until SSA issues a favorable suitability determination.

4.4 Contractor shall notify the COR in writing, within one business day, if there is any change in the status of contractor personnel (e.g. leaves the company, no longer works under the contract, is arrested or charged with a crime during the term of this contract, alien status, etc.) that could affect their suitability determination.

Service/Incident Reports

4.5 The contractor shall prepare a service/incident reports immediately upon completion of each service call.

4.6 The contractor shall provide an electronic version (Excel, PDF, etc.,) of the service/incident report and provide it to the COR, via email, within one day of the service call.

4.7 The service/incident report shall contain the following information:

· Service report number.

· SSA caller’s name and telephone number.

· Date and time of SSA’s service call.

· Date and time of contractor’s arrival at the site.

· Location/address of the serviced equipment.

· Serial number(s) and part name(s) for each piece of equipment serviced.

· Description of the malfunction and the maintenance and repair work performed.

· Description of any replaced parts or components.

· The date and time the service was successfully completed.

· Signature of SSA caller or point-of-contact, showing date and time of successful completion of maintenance and repair work performed.

· Service technician’s name and contact number.

5.0 PERIOD OF PERFORMANCE:

5.1 Initiation Date: TBD

5.2 Termination Date: TBD

6.0 COR CONTACT INFORMATION:

Rebekah Johnson-Beard Email: Rebekah.Johnson-Beard@ssa.gov 1-R-26 Security West Building 1500 Woodlawn Drive Baltimore, Maryland 21241 410-966-1356