508_Contract_Language.docx

Section 508 Conformance Section 508 Conformance The following Section 508 standards apply to the electronic and information technology (EIT) deliverables listed in the tables below.

· Technical standards from 36 CFR part 1194 Subpart B apply to this acquisition.

1194.21 Software Applications & Operating Systems

· CSI VSUM Mainframe Software

· Functional performance criteria from 36 CFR part 1194 Subpart C apply to this acquisition.

· Information, documentation, and support standards from 36 CFR part 1194 Subpart D apply to this acquisition.

SSA will obtain the Section 508 Templates directly from the Manufacturer. A Section 508 determination will be based on those templates and a final Section 508 compliance determination will be made before any award is made against this solicitation.

SSA reserves the right to perform testing on a contractor’s electronic and information technology (EIT) deliverables as described in the tables above in order to validate conformance with the applicable Section 508 requirements. If SSA decides to perform testing, the contractor shall remediate all issues identified by the COR before the EIT deliverables receive final acceptance.

Accessibility Terms and Conditions Maintenance Upgrades & Replacements The contractor shall ensure maintenance upgrades, substitutions, and replacements to equipment and software pursuant to this contract do not reduce the original level of conformance with the applicable Section 508 standards at the time of contract award. The Agency reserves the right to evaluate upgrades, replacements, and substitutions using a Voluntary Product Accessibility Template or requiring test units to perform hands-on Section 508 and accessibility testing before final acceptance.

Service Personnel The contractor shall ensure the personnel providing the labor hours have the knowledge, skills and ability necessary to address the applicable Section 508 standards defined in the contract.

Support Services and Accessibility The contractor shall comply with the Section 508 Standards 36 CFR Subpart D -1194.41 for electronic and information technology (EIT) deliverables and services in this contract. The contractor’s support services shall accommodate the communication needs of end-users with disabilities based on the following minimal criteria:

· Where the contractor provides telephone support services, the contractor shall also provide TTY access for help desk personnel who may require assistance for the hearing-impaired.

· If the contractor provides support services through an internet-based website, the contractor shall ensure the site is compliant with the Section 508 Standards 36 CFR Subpart B 1194.21 and 1194.22 and Subpart C 1194.31.

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