26Q0007 ANNEX A PWS.docx

PERFORMANCE WORK STATEMENT

(PWS)

Plain Old Telephone Services (POTS) Replacement Service for Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT)

1. NCTAMS LANT MISSION:

1.1. Deliver and defend responsive, resilient, and secure computer and telecommunications systems, providing information superiority for global maritime and joint forces. NCTAMS LANT's vision is a world-class communications infrastructure that ensures information superiority by providing assured command and control to operational forces globally throughout all dimensions of warfare systems, providing information superiority for global maritime and joint forces.

2. SCOPE/TECHNICAL REQUIREMENTS:

2.1. Period of Performance

The period of performance for this requirement is:

POP: 01 Apr 2026 to 31 Mar 2027

2.2. PLACES OF PERFORMANCE:

2.2.1. Naval Station Newport, RI

2.3 Service Location Details: ADDITONAL INVENTORY DETAILS TO BE DEFINED UPON COMPLETION OF SITE SURVEY.

2.4 The contractor shall provide a POTS Replacement Service using a secure and reliable digital connection using LTE Cellular data from the nation’s leading carriers. Existing phone numbers will remain the same.

2.4.1 List of Required Services/Features: POTS replacement services must be capable of interfacing with existing end-user analog telephones, modems, and alarms. At a minimum, the POTS Replacement Service must include the following services/features:

· Voicemail including transcription.

· Call Blocking

· Call Back

· Call Forward

· 3-Way Calling

· Block Caller ID

· Local, Long Distance, Toll-free and International calling capabilities Enhanced 911 (e911) compliant meeting the requirements of Kari’s Law and Ray Baum’s Act.

988 services Station Tracing for emergency personnel

2.5 The technical requirements identified in this PWS are for commercial telecommunication services for Naval Station Newport, Rhode Island. The POTS replacement services solution must meet or exceed the following technical requirements:

· Redundancy Requirements: Must have dual LTE or 5G modems with carrier diversity (i.e., LTE or 5G modems must not be connected to the same provider) for redundant connectivity along with an optional wireline interface for additional redundancy.

· Security and Encryption: Service must be VLAN capable and include voice encryption.

· Fire and Security Alarm Certified: The technology must be approved for Life Safety applications, including fire and burglar panels, elevators and other alarm systems. The technology must support Alarm Protocol Relay for latency sensitive applications in hard-to-serve areas.

· Fax Capability: The POTS Replacement Service must be compatible with all analog fax devices and be capable of transmitting and receiving high-quality faxes, including long-form and high-volume faxes. The POTS Replacement Service shall have store-and-forward capability, ensuring greater than 99% fax deliverability. Faxing capability must be HIPAA compliant with end-to-end fax encryption.

· Power Requirements: Service enabling equipment must have battery backup capable of no less than eight (8) hours usage time and no less than twenty-four (24) hours stand-by time. Battery should have an audible and/or visible no-charge alert and notification system.

· Regulatory and Compliance Requirements: At a minimum, the POTS Replacement Service must comply with the following:

- Health Insurance Portability and Accountability Act (HIPAA)

- FirstNet certified for secure public safety networks

· Monitoring: Supplier must provide customer access to a Web-based Portal that provides real-time accurate monitoring of device status, call detail activity, and fax transmissions. At a minimum, the Portal/monitoring system must be able to generate notifications for network-status, power loss, battery status, and environmental conditions. Additionally, the government must be able to maintain basic programming features, listed in paragraph 4.1, over the phone numbers.

2.6 SITE SURVEY: The contractor must conduct a site survey to better understand the layout/requirements prior to equipment deployment/installation. Site survey coordination will occur between contractor and site manager in the days following contract award.

2.7 EQUIPMENT INSTALLATION: The contractor must install the equipment and provide a brief overview to the site manager on how the equipment is connected and operates.

2.8 PORTING PROCEDURES: If the existing numbers require porting to a different carrier/platform, coordination will occur between the vendor and site manager. The coordination will include the dates and times of porting.

2.9 APPROVALS AND PERMITS: The contractor/telecommunications provider (TP) is responsible for obtaining all approvals and permits necessary to provide this service. Inability of contractor/TP to obtain any such approvals or permits shall not be a valid reason for not meeting service dates or performance metrics. Failure of a contractor/TP to obtain any approval or permit necessary to provide this service may result in a termination of this contract by U.S. Government for default at no cost to U.S. Government and/or receipt of a negative past performance rating.

2.10 SCHEDULED OUTAGES: If a scheduled service interruption cannot be avoided, contractor/TP shall obtain approval from the base communications office (Paragraph 8) before initiating any scheduled outage. To obtain approval, the request must be submitted to the base communications office, no later than 21 calendar days prior to requested release date. When an interruption of service is required to correct hazardous or degraded conditions, the contractor must submit an emergency request form stating the hazardous condition and this form must be signed by the BCO Manager and final approving official, 48 hours prior to the event. Contractor/TP shall notify the U.S. Government service acceptance activity as soon as it is known that a service interruption will occur. In emergencies, when loss of life or property is at risk the contractor is authorized to take immediate action. Contractor/TP must make every reasonable attempt to notify the U.S. Government service acceptance activity identified on the order, and coordinate arrangements for the service interruption to the maximum extent possible. within 5 business days of the interruption, contractor/TP must submit the same information as identified below, and additionally, identify the emergency conditions that existed which precluded providing the U.S. Government with 21-day advance notice.

2.11 RESTORAL/MAINTENANCE: Trouble ticket reporting/response requirements are identified below. The site POC can provide change response requirements from emergency to routine at their discretion.

2.11.1 Response time for a Routine Outage/Call: If the failure is not cleared remotely, the contractor personnel shall arrive on location within the next business day's normal working hours after receipt of trouble.

2.11.2 Response time for an Emergency Outage/Call: If the failure is not cleared remotely, the contractor personnel shall arrive on location within two (2) hours after receipt of trouble.

2.12 The contractor shall prepare and deliver detailed invoices no later than the 15th day of each billing cycle.

3. MATERIAL AND EQUIPMENT:

3.1. Contractor Furnished Material/Equipment: The contractor shall provide all materials and equipment required to deliver and install the POTS replacement services to the designated locations. This could include 66 or 110 blocks used to connect the Pots-In-A-Box solution to the IDF/MDF.

3.2. Government Furnished Material/Equipment: None.

4. MAINTENANCE/REPLACEMENT OF EQUIPMENT

4.1 All maintenance and replacement parts are the responsibility of the contractor.

5. TRAVEL: See site survey paragraph.

6. QUALITY CONTROL SURVEILLANCE PLAN (QASP)

6.1. Contractor Quality Control methods

6.2. Government Quality Assurance; Stated how you are going to evaluate quality assurance of services being performed in respect to desired outcomes

6.3. Corrective Actions; State what is expected from the contractor if there are errors or items that are not meeting the mark

6.4. Conditions Found:

a. If while performing services there are conditions found that require repair/replacement and directly tie to this scope of work, the contractor shall submit a Condition Found Report to the COR and the Contracting Officer. Condition Found Report shall identify the conditions with a statement identifying the discrepancy and proposed remedy along with a full price quote of required additional service. No additional service shall take place prior to Contracting Officer approval.

b. If COR or Contracting Officer determines the Condition Found does not warrant additional services, contractor shall continue with original scope of work.

7. CANCELLATION/OTHER CONDITIONS

7.1. This contract may be cancelled in whole or in part with a 30-day written notice from the Contracting Officer. If this tasking is cancelled, the U.S. Government shall be liable only for payment of services received before the effective date of the termination.

7.2. The contractor must be aware of contingencies. Due to the emergent nature of exercise and real-world communications requirements and schedules, adjustments in the amount of labor, overtime and other resources needed to complete the task may be required.

7.3. This contract may be terminated in whole or in part with a 30-day written notice from the Contracting Officer. In the event of such cancellation or if the Government should decide not to exercise an option period, under no circumstances shall the Government be liable for proposal costs, administrative costs, severance, overhead, profit, or any other cost subsequent to the effective date of the whole/partial cancellation of non-exercise of option period. The Government will be liable only for payment for services received before the effective date of the whole/partial cancellation or non-exercise of option period.

8. CONTRACTOR PERSONNEL

8.1. STANDARDS OF BEHAVIOR: Contractor personnel shall present a neat, clean and professional appearance as generally observed in a professional setting and shall adhere to the US Navy's no smoking policy. Smoking is allowed only in designated areas where it does not compromise the rights of non-smokers.

8.2. PERSONNEL REMOVAL: Government rules, regulations, laws, directives, and requirements which are issued during the contract term relating to law and order, installation administration, and security on the installation shall be applicable to all contractor employees or representatives who enter the installation. Violation of such rules, regulations, laws, directives, or requirements may result in the command removing personnel from the base. Removal of employees does not relieve the contractor from the responsibility for the work defined in this contract.

8.3. REMOVAL BY INSTALLATION COMMANDER: The Installation Commander may bar an individual from the installation for conduct determined to be contrary to good order, discipline, or installation security.

8.4. REMOVAL BY CONTRACTING OFFICER: The Contracting Officer may require the contractor to remove any employee, working under this contract, for reason of misconduct or security. Contractor employees shall be subject to removal from the premises upon determination by the Contracting Officer that such action is necessary in the interests of the government.

8.5. GENERAL/MISCELLANEOUS INFORMATION (Informational Purposes Only):

a. Identification of Employees: The Contractor shall be responsible for furnishing identification cards to its employees as may be approved and directed by the Contracting Officer's Representative. The Contractor shall require its employees to display this identification at all times. Upon release of any employee, the Contractor shall immediately take procession of the prescribed identification card.

b. Transportation: The contractor shall provide contractor-owned vehicle/transportation for use during working hours. Only contractor's employees who possess a valid U.S. motor vehicle operator's identification card shall operate the vehicle. All contractor motor vehicle operators must comply with traffic safety program set forth in OPNAV Instruction 5100.12.

c. The Secretary of War has determined that the illegal possession and use of drugs and paraphernalia by civilian and contract employees in the military setting contributes directly to military drug abuse and undermines command efforts to eliminate drug abuse among military personnel. The policy of the Department of the Navy, including the Marine Corps, is to deter and detect drug offenses by civilian and contract employees on military installations. Measures to be taken to identify drug offenses on military installations, and to prevent introduction of illegal drugs and paraphernalia include routine, random inspections of vehicles and personal possessions on entry or exit, with drug detection dog teams, when available. Where there is probable cause to believe that a civilian or contract employee on board a Naval or Marine Corps installation has been engaged in use, possession, or trafficking of drugs, that employee may be restricted or detained for the period necessary until that employee can be removed from the installation or can be turned over to local law enforcement authorities having jurisdiction, as appropriate. When illegal drugs are discovered during an inspection or search of a vehicle operated by a civilian or contract employee, the employee and vehicle may be detained for a reasonable period necessary to turn the employee and the vehicle over to appropriate civil law enforcement officials; action may be taken to suspend, revoke, or deny installation driving privileges.

Implicit with the acceptance of this contract is the Contractor's agreement to comply with Federal statues, laws, and regulations, including those regulations issued by the commander of the military installation.

9. POINTS OF CONTACT

9.1. TECHNICAL POINT OF CONTACT

TBD ARO

9.2. CONTRACTING OFFICER

ROBERT JOAS

NCTAMS LANT HEAD OF CONTRACTING

(757) 400-9433 robert.p.joas.civ@us.navy.mil