25Q0019 PWS ANNEX A.docx

CUI

Base Communications Office (BCO) Corpus Christi Texas Performance Work Statement (PWS) For Local Exchange Services (LEC)

1.0 Scope. This Site Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services. This is a combined synopsis/solicitation for commercial items prepared for and services shall be provided at Naval Air Station Corpus Christi TX. (NAS Corpus Christi). Trunk service shall terminate on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX), Telephone switching platform. The switching platform is located in Building 112. All other exchange services shall terminate/interface at locations listed in attached appendix. This SS-SOW defines the specific requirements and terms for NAS Corpus Christi Texas. Paragraph 3, of this SS-SOW, provides applicable service clarification and is supplemented by Appendix. All installation and cutover service requirements are identified in Appendix.

a. The local exchange access services at NAS Corpus Christi TX.

b. Telephone Switching Systems:

(1) NAS Corpus Christi Texas is serviced by an AVAYA CS1000M digital switching system, located in building 112. The software package is Succession 5.0.

c. The primary long distance carrier serving NAS Corpus Christi Texas is Enterprise Infrastructure Solutions (EIS) under the GSA contract.

d. Monthly call volumes for the two-way trunks on an estimated basis are 100% saturated during peak hours.

e. Average call duration time is 3-5 minutes.

f. Industry Standard Common Channel Signaling (CCS).

g. Peak calling hours are 0800-1000 and 1300-1400 Monday – Friday

2.0 Documents. All documents in the SS-SOW and all supplemental paragraphs apply.

3.0 Requirements.

a. All terms of the SS-SOW, Paragraph 3.0, and all supplemental paragraphs apply.

b. The Telecommunications Coordination Officer (TCO) or the Alternate TCO at the Government installations is responsible for telecommunications activities that will be identified in the SS-SOW. The Contractor shall coordinate with the TCO or Alternate TCO prior to the installation, removal, expansion, and/or change out of equipment.

c. In the event the Contractor must install a Point-Of-Presence (POP) at NAS Corpus Christi Texas demarc(s), the Contractor shall assume all responsibility and cost for implementing network presence at NAS. The Government will provide unconditioned copper pairs to these buildings as required. The Government will provide rack space for the installation of the Contractor’s provided transmission equipment at each site. The rack space shall be limited to accommodate one or two relay racks, 19 to 23 inches wide by 7 to 9 feet tall, as ceiling height permits at each designated demarcation. The government will provide electrical power and room environment for the installation of the Contractor equipment. The Contractor shall be responsible for extending all required facility services to on-site network equipment (i.e. – 120VAC and grounds from available existing facilities or upgrade facilities to support the additional requirements. When additional rack space is required to support Government requirements, the Contractor shall coordinate with the TCO.

d. The Contractors equipment shall be upgradeable or expandable to support additional transmission service requirements. To meet expansion requirements, the Contractor’s equipment shall be modularly expandable or reducible to permit growth or to migrate to higher or lower order services without requiring forklift upgrades.

e. The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period without associated penalties. The period of performance will be as follows:

BASE – 01 APRIL 2025 to 31 MARCH 2026 OPT 1 – 01 APRIL 2026 to 31 MARCH 2027 OPT 2 – 01 APRIL 2027 to 31 MARCH 2028 OPT 3 – 01 APRIL 2028 to 31 MARCH 2029 OPT 4 – 01 APRIL 2029 to 31 MARCH 2030 52.217-8 – 01 APRIL 2030 to 30 SEPTEMBER 2030 (IF EXERCISED)

f. Integrated Services Digital Network Primary Rate Interface (ISDN PRI) Integrated Trunk Facility Setup/Configuration.

(a) The dedicated digital (T1/DS1) transport circuits shall be configured for Extended Super Frame (ESF) using Binary 8-Zero substitution (B8ZS) line coding and terminated by Digital Signal Interconnect (DSX) smart jack (RJ-45 connector) in Bldg 112.

(b) The long distance service shall be Federal Technology Service (EIS).

(c) Block - Prevent the addition of unauthorized 3rd party, non-regulated, non-toll, miscellaneous category recurring charges to customer’s accounts.

3.1 Installation and Cutover. All terms of the SS-SOW, Paragraph 3.1 applies. Installation, circuit assignments, all possible/applicable testing, records’ management, and Government acceptance shall be completed no later than (NLT) 150 calendar days. Cutover of the system shall be scheduled NLT 180 calendar days after award of the contract.

3.2 Commercial Subscriber Lines & Exchange Access Trunks. All terms of the SS-SOW, Paragraph 3.2, and all supplemental paragraphs apply. Local exchange access as applicable shall include commercial subscriber lines.

3.3 Commercial Subscriber Line Basic Services. All terms of the B-SOW, Paragraph 3.3 applies with the following additions:

distance directory service (411 is blocked) to NPA 361-555-1212 (361-555-1212 is now national directory assistance)

months after a customer has been moved, changed or disconnected)

Block all calls from Telemarketers to DID numbers

3.1.2.3 Subscriber Line Relocation. The local calling area shall remain unchanged from the present area boundaries.

3.1.2.4 Specific General Requirements.

a. The term Contractor used herein will refer to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his subcontractors comply with the provisions of this contract.

b. Specific Dialing Capabilities

(a) Emergency 911 (E911) Services - The Contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance shall be provided for the deaf.

(b) The Contractor shall provide access to existing 800 #’s and maintain all existing and established DIOD hunt groups.

(c) The Contractor shall provide local exchange, long distance and international operator access/assistance.

(d) The Contractor shall provide local directory assistance via access to 411 and long distance directory service to NPA-555-1212. The local calling area shall remain unchanged from the present area boundaries.

c. Support Services

(a) The Contractor shall provide 24 hours, 7 days a week network assistance and support (operation and maintenance). The contractor shall identify a single point-of-contact for technical support. The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as the trouble management coordinator. The Contractor shall provide to the Government a list of management personnel contacts to be used by the Government POC in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference paragraph 3.1.2.4d. The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

(1) Minor - A minor outage is defined as loss of service affecting 1 or 2 lines per trunk. In response to a minor problem, a technician shall be dispatched and on-site no later than 1200 hours the next business day.

(2) Major – A major outage is defined to be a service affecting outage or trouble, (50% of service), but not a complete loss of service. In response to a major problem, a technician shall be dispatched and on-site within two (2) hours or less.

(3) Critical – A critical outage is defined as a complete loss of service, (100% of service) or catastrophic failure or vital emergency systems failure. In response to a critical problem, a technician shall be dispatched and on-site within (2) two hours or less.

d. Support Levels

(a) First Level Support. The Contractor’s first level support personnel shall respond to outages in accordance with paragraph 3.1.2.4c. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the first level personnel will contact the Contractor second level support personnel for assistance.

(b) Second Level Support. The Second level support personnel are specialists with additional training and experience in diagnostics assistance and repairs. Second level support personnel shall respond to a call for assistance no later than two (2) hours after receipt of a call for assistance. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the second level personnel will contact the Contractor third level support personnel for assistance.

(c) Third Level Support. Third level support personnel shall be specialists with an extensive background in service restoration support including advanced training in diagnostics and repairs. Third level support personnel shall respond to calls for assistance no later than two (2) hours after receipt of a call for assistance. When third level support personnel are unsuccessful in completing diagnostics and repairs within two (2) hours of working on a problem, the Contractor shall contact the Government POC immediately with a complete progress status report.

(d) If there will be an initial re-sale of existing service, the service support shall be supplied consistent with the existing providers’ normal procedures until such time that services are directly supplied from (transitioned to) the resellers network. When services are transitioned to the new contract provider, all service requests shall be acted upon within the response time frame in paragraph 3.1.2.4c.

(e) The Contractor will provide traffic studies, minimum one per year, on all trunks at no additional cost to the Government.

(f) The fees for support services are to be included in the monthly recurring charges, determined by the contract, for the Telephone Exchange Access Services, with no additional cost to the Government. Connectivity services shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards.

3.1.3 Demarcation.

The primary demarcation points:

3.1.4 Operator Assistance. Block both incoming and outgoing operator assistance calls.

3.1.5 911 Emergency Services. The contractor shall provide 911 access service and functions for all contractors provided commercial subscriber lines, including ALI/ANI information.

3.1.6 Traffic Analysis. Provide a traffic analysis report every 6 months that describes the statistics of traffic demands, monitor usage, outages and a traffic patterns information summary.

3.1.7 Site Specific Special Requirements. See appendix.

3.1.8 – Security Requirements

Personnel Security Requirements

U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign Nationals shall not be permitted on the contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; the Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the government shall process the required Personnel Security Investigations for Contractor employee’s when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DoD 5220.22R and Volume 3 of DoDM 5200.22 Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security Manager for the completion of the required security in-processing/out processing.

The Contractor/Facility Security Officer (FSO) shall provide the following information for “each” Contractor employee performing under this contract in support of the required security vetting / in processing. These required items shall be forwarded to the Navy Command's Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy Command’s Security Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth

1) If U.S. Naturalized, provide a certified copy of US Naturalization Certificate or US Passport e. Contractor Personnel email address for Electronic Questionnaires for Investigations Processing (e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

2. Proof of Citizenship. A "signed/dated" Citizenship Verification Form by the 'Designated Facility Security Officer” is required to start the eQIP process for the background investigation.

3. Standard Form 86 (SF86). All Contractor personnel who do not hold a “current” DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to complete an SF86. The Navy Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

a. Individual Log On instructions and Registration Code shall be provided to Contractor personnel via the Safe Access File Exchange (SAFE) by the Navy Commands’ Security Manager upon initiation of eQIP .

b. Contractor personnel shall complete and submit the SF 86 via the eQIP within five (5) calendar days of the Navy Commands’ Security Manager notice, per instructions provided.

c. To prevent delay in processing, the FSO should provide initial training to Contractor personnel on completion of SF86 and shall serve as POC for guidance and direction in completing form(s), as needed.

d. The Navy Commands’ Security Manager shall coordinate via the FSO on any additional information needed from Contractor personnel, in effort to finalize processing of the required SF86 upon review of completed/submitted SF 86 (e.g. information that requires correction, further clarification, documentation for verification, etc.).

4. Electronic Finger Prints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic finger prints for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager.

a. FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b. Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

5. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel. The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at: https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to Navy Commands’ Security Manager.

a. The OF 306 is conducted as part of a local records check IAW the DoN's Continuous Evaluation program and is required in support of the Tier 3 background investigation IAW ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

b. The OF 306 Form shall be completed in its entirety, with printed name, signed and dated. Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

6. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16) applies.

7. SAAR-N. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The Contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor". The SAAR-N shall be forwarded to the Navy Commands’ Information Systems Security Manager via the COR prior to being granted access to any DoD/DoN information systems.

a. Provide a fully completed and “signed/dated” System Authorization Access Request-Navy (SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information System. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission.

b. Complete Information Assurance (IA) Training. Annotate date of completion on SAAR-N form, block ten. Go to the DISA website to complete: http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

c. Provide a copy of the IA Training Certificate with the fully completed /signed/dated SAAR-N.

d. The SAAR-N form shall be completed with printed name, signed and dated. Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester.

Note: SAAR-N Form may be obtained via the following web link:

https://navalforms.documentservices.dla.mil/web/public/home

8. PAA. Provide a fully completed and “signed/dated” Privileged Access Agreement (PAA) form for Contractor personnel who have been required/have been granted privileged access. PAA form shall be provided by the Navy Commands’ Security Manager.

9. Upon completion of the security vetting, Contractor FSO shall submit a Visit Authorization Letter (VAL) for all Contractor personnel with the following information included:

- Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first)

- Identify "Location" or "Concentrated Work Area" where each individual shall be providing maintenance coverage.

Example: By site – NAS Corpus Christi TX Bldg. 112/NAS Kingsville TX Bldg. 2740 etc.

or By Area – NAS Corpus Christi TX/NAS Kingsville TX, etc.

10. FSO and COR are to notify the Navy Commands’ Security Manager if any assigned Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractor no longer supporting subject contract.

11. Submit all required documentation to the Navy Commands’ Security Manager via the COR/ACOR. All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/. Designated COR/ACOR are certified as having a Need-to-Know for the handling and processing of PII information.

12. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract.

The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication Facility (CAF) for a position of trust determination. When a favorable determination is not made, Contractor employees shall not be permitted to work on this contract effort, and if already working on the contract, shall be removed immediately.

The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees in support of contract. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally-controlled information system/network and/or access to government information.

APPENDIX

REQUIRED LOCAL COMMERCIAL COMMUNICATIONS SERVICES AT CUTOVER

Local services, required from the Contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for NAS Corpus Christi TX at cutover. The quantity of these initial service requirements is incorporated below. Additional services can be added at any time.

Demarcation locations:

CABANISS: 100 Cabaniss Field, Corpus Christi TX 78415 NAS: 240 Tarawa St, Corpus Christi TX 78419 WALDRON: 3604 Waldron RD, Corpus Christi TX, 78418.

ALL represents above three.

Local Exchange Special Circuits. NAS Corpus Christi TX (Total: 1)

CIRCUIT

I.D.

Local Exchange Business Access Lines (B-1). NAS Corpus Christi TX (Total: 12)

DEMARCATION LOCATIONS

CABANISS FIELD: 100 Cabaniss Field, Corpus Christi, TX 78415 NAS: 240 Tarawa Street, Corpus Christi, TX 78419 WALDRON FIELD: 3604 Waldron Road, Corpus Christi, TX 78418

CIRCUIT

10.3 Points of Contact:

TBD ARO

Base Communications Office (BCO) Kingsville Texas Performance Work Statement (PWS) For Local Exchange Services (LEC)

1.0 Scope. This Site Specific Statement of Work (SS- SOW) provides the requirements for lease local exchange access commercial network service, path/interface to the Public Switch Telephone Network (PSTN) supporting simultaneous access, transmission and switching of voice, data and image services. This is a combined synopsis/solicitation for commercial items prepared for and services shall be provided at Naval Air Station Kingsville TX. (NAS Kingsville). Trunk service shall terminate on the Navy’s Avaya CS1000M Multi-group (MG) Private Branch Exchange (PBX), Telephone switching platform. The switching platform is located in Building 112. All other exchange services shall terminate/interface at locations listed in attached appendix. This SS-SOW defines the specific requirements and terms for NAS Kingsville Texas. Paragraph 3, of this SS-SOW, provides applicable service clarification and is supplemented by Appendix. All installation and cutover service requirements are identified in Appendix.

a. The local exchange access services at NAS Kingsville TX are currently being provided by AT&T.

b. Telephone Switching Systems:

(1) NAS Kingsville Texas is serviced by an AVAYA CS1000M digital switching system, located in building 112. The software package is Succession 5.0.

c. The primary long distance carrier serving NAS Kingsville Texas is Enterprise Infrastructure Solutions (EIS) under the GSA contract.

d. Monthly call volumes for the two-way trunks on an estimated basis are 100% saturated during peak hours.

e. Average call duration time is 3-5 minutes.

f. Industry Standard Common Channel Signaling (CCS).

g. Peak calling hours are 0800-1000 and 1300-1400 Monday – Friday

2.0 Documents. All documents in the SS-SOW and all supplemental paragraphs apply.

3.0 Requirements.

a. All terms of the SS-SOW, Paragraph 3.0, and all supplemental paragraphs apply.

b. The Telecommunications Coordination Officer (TCO) or the Alternate TCO at the Government installations is responsible for telecommunications activities that will be identified in the SS-SOW. The Contractor shall coordinate with the TCO or Alternate TCO prior to the installation, removal, expansion, and/or change out of equipment.

c. In the event the Contractor must install a Point-Of-Presence (POP) at NAS Kingsville Texas demarc(s), the Contractor shall assume all responsibility and cost for implementing network presence at NAS. The Government will provide unconditioned copper pairs to these buildings as required. The Government will provide rack space for the installation of the Contractor’s provided transmission equipment at each site. The rack space shall be limited to accommodate one or two relay racks, 19 to 23 inches wide by 7 to 9 feet tall, as ceiling height permits at each designated demarcation. The government will provide electrical power and room environment for the installation of the Contractor equipment. The Contractor shall be responsible for extending all required facility services to on-site network equipment (i.e. – 120VAC and grounds from available existing facilities or upgrade facilities to support the additional requirements. When additional rack space is required to support Government requirements, the Contractor shall coordinate with the TCO.

d. The Contractors equipment shall be upgradeable or expandable to support additional transmission service requirements. To meet expansion requirements, the Contractor’s equipment shall be modularly expandable or reducible to permit growth or to migrate to higher or lower order services without requiring forklift upgrades.

e. The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period without associated penalties. The period of performance will be as follows:

BASE – 01 APRIL 2025 to 31 MARCH 2026 OPT 1 – 01 APRIL 2026 to 31 MARCH 2027 OPT 2 – 01 APRIL 2027 to 31 MARCH 2028 OPT 3 – 01 APRIL 2028 to 31 MARCH 2029 OPT 4 – 01 APRIL 2029 to 31 MARCH 2030 52.217-8 – 01 APRIL 2030 to 30 SEPTEMBER 2030 (IF EXERCISED)

f. Integrated Services Digital Network Primary Rate Interface (ISDN PRI) Integrated Trunk Facility Setup/Configuration.

(a) The dedicated digital (T1/DS1) transport circuits shall be configured for Extended Super Frame (ESF) using Binary 8-Zero substitution (B8ZS) line coding and terminated by Digital Signal Interconnect (DSX) smart jack (RJ-45 connector) in Bldg 112.

(b) The long distance service shall be Federal Technology Service (EIS).

(c) Block - Prevent the addition of unauthorized 3rd party, non-regulated, non-toll, miscellaneous category recurring charges to customer’s accounts.

3.1 Installation and Cutover. All terms of the SS-SOW, Paragraph 3.1 applies. Installation, circuit assignments, all possible/applicable testing, records’ management, and Government acceptance shall be completed no later than (NLT) 150 calendar days. Cutover of the system shall be scheduled NLT 180 calendar days after award of the contract.

3.2 Commercial Subscriber Lines & Exchange Access Trunks. All terms of the SS-SOW, Paragraph 3.2, and all supplemental paragraphs apply. Local exchange access as applicable shall include commercial subscriber lines.

3.3 Commercial Subscriber Line Basic Services. All terms of the B-SOW, Paragraph 3.3 applies with the following additions:

distance directory service (411 is blocked) to NPA 361-555-1212 (361-555-1212 is now national directory assistance)

months after a customer has been moved, changed or disconnected)

Block all calls from Telemarketers to DID numbers

3.1.2.3 Subscriber Line Relocation. The local calling area shall remain unchanged from the present area boundaries.

3.1.2.4 Specific General Requirements.

a. The term Contractor used herein will refer to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his subcontractors comply with the provisions of this contract.

b. Specific Dialing Capabilities

(a) Emergency 911 (E911) Services - The Contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance shall be provided for the deaf.

(b) The Contractor shall provide access to existing 800 #’s and maintain all existing and established DIOD hunt groups.

(c) The Contractor shall provide local exchange, long distance and international operator access/assistance.

(d) The Contractor shall provide local directory assistance via access to 411 and long distance directory service to NPA-555-1212. The local calling area shall remain unchanged from the present area boundaries.

c. Support Services

(a) The Contractor shall provide 24 hours, 7 days a week network assistance and support (operation and maintenance). The contractor shall identify a single point-of-contact for technical support. The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as the trouble management coordinator. The Contractor shall provide to the Government a list of management personnel contacts to be used by the Government POC in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference paragraph 3.1.2.4d. The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

(1) Minor - A minor outage is defined as loss of service affecting 1 or 2 lines per trunk. In response to a minor problem, a technician shall be dispatched and on-site no later than 1200 hours the next business day.

(2) Major – A major outage is defined to be a service affecting outage or trouble, (50% of service), but not a complete loss of service. In response to a major problem, a technician shall be dispatched and on-site within two (2) hours or less.

(3) Critical – A critical outage is defined as a complete loss of service, (100% of service) or catastrophic failure or vital emergency systems failure. In response to a critical problem, a technician shall be dispatched and on-site within (2) two hours or less.

d. Support Levels

(a) First Level Support. The Contractor’s first level support personnel shall respond to outages in accordance with paragraph 3.1.2.4c. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the first level personnel will contact the Contractor second level support personnel for assistance.

(b) Second Level Support. The Second level support personnel are specialists with additional training and experience in diagnostics assistance and repairs. Second level support personnel shall respond to a call for assistance no later than two (2) hours after receipt of a call for assistance. After two (2) hours working on a problem(s) without successfully completing the diagnosis and repairs, the second level personnel will contact the Contractor third level support personnel for assistance.

(c) Third Level Support. Third level support personnel shall be specialists with an extensive background in service restoration support including advanced training in diagnostics and repairs. Third level support personnel shall respond to calls for assistance no later than two (2) hours after receipt of a call for assistance. When third level support personnel are unsuccessful in completing diagnostics and repairs within two (2) hours of working on a problem, the Contractor shall contact the Government POC immediately with a complete progress status report.

(d) If there will be an initial re-sale of existing service, the service support shall be supplied consistent with the existing providers’ normal procedures until such time that services are directly supplied from (transitioned to) the resellers network. When services are transitioned to the new contract provider, all service requests shall be acted upon within the response time frame in paragraph 3.1.2.4c.

(e) The Contractor will provide traffic studies, minimum one per year, on all trunks at no additional cost to the Government.

(f) The fees for support services are to be included in the monthly recurring charges, determined by the contract, for the Telephone Exchange Access Services, with no additional cost to the Government. Connectivity services shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards.

3.1.3 Demarcation.

The primary demarcation points:

3.1.4 Operator Assistance. Block both incoming and outgoing operator assistance calls.

3.1.5 911 Emergency Services. The contractor shall provide 911 access service and functions for all contractors provided commercial subscriber lines, including ALI/ANI information.

3.1.6 Traffic Analysis. Provide a traffic analysis report every 6 months that describes the statistics of traffic demands, monitor usage, outages and a traffic patterns information summary.

3.1.7 Site Specific Special Requirements. See Appendix.

3.1.8 – Security Requirements

Personnel Security Requirements

U.S. Citizenship is required for all Contractor personnel performing under this contract. Foreign Nationals shall not be permitted on the contract. Contractor functions involve delivery of service to support the Department of the Navy mission requiring confidence or trust. Per ALNAV 005/16, Implementation of the 2012 Federal Investigative Standards; the Tier 3, requested on SF86, is the minimum background investigation required for all Contractors who occupy a non-critical sensitive position. Contractor positions under this contract are designated National Security Non-Critical Sensitive/Information Technology Level II requiring the Tier 3 background investigation. The criterion for investigative requirements is based on the need for continuous and un-escorted access to sensitive and/or critical infrastructure, Department of the Defense (DoD)/Department of the Navy (DoN) information systems, and/or data in the performance of duties/tasks. Contractor personnel shall have the required personnel security investigations as specified in this contract at work performance start date.

In accordance with DoDM 5200.02, the government shall process the required Personnel Security Investigations for Contractor employee’s when there is not a requirement for access to classified information in supporting a U.S. Government requirement in accordance with DoD 5220.22R and Volume 3 of DoDM 5200.22 Chapter 5. All Contractor employees shall in-process/out-process with the Navy Commands’ Security Manager and shall be responsible for completing required security documentation identified by the Navy Commands’ Security Manager for the completion of the required security in-processing/out processing.

The Contractor/Facility Security Officer (FSO) shall provide the following information for “each” Contractor employee performing under this contract in support of the required security vetting / in processing. These required items, shall be forwarded to the Navy Command's Security Manager for processing at least 30 days prior to the individual employee’s anticipated date for reporting for duty. The Navy Command’s Security Manager shall review the submitted documentation for completeness prior to submitting it to the Office of Personnel Management (OPM). Suitability/security issues identified by the Navy Command’s Security Manager may render the contract employee ineligible for the assignment. A favorable review of the questionnaire and advance fingerprint results are required as an interim measure prior to the contract employee start date. An unfavorable determination made by the Navy Command’s Security Manager is final and such a determination does not relieve the Contractor from meeting any contractual obligation under the contract.

1. Contractor Employee Profile Sheet.

a. Full Name

b. Social Security Number

c. Date of Birth

d. Place of Birth

1) If U.S. Naturalized, provide a certified copy of US Naturalization Certificate or US Passport e. Contractor Personnel email address for Electronic Questionnaires for Investigations Processing (e-QIP) system processing

f. NCTAMS LANT BCO Location(s) where Contractor employee(s) shall be performing work

g. Functions to be performed by each Contractor employee, identify if Contractor shall have SYSADMIN privileged access.

h. Contractor personnel contact information (i.e. email address) for establishment of eQip.

2. Proof of Citizenship. A "signed/dated" Citizenship Verification Form by the 'Designated Facility Security Officer” is required to start the eQIP process for the background investigation.

3. Standard Form 86 (SF86). All Contractor personnel who do not hold a “current” DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to complete an SF86. The Navy Commands’ Security Manager shall initiate eQIP request for completion of required Tier 3 background investigation upon receipt of Contractor personal information listed in para 1 (above).

a. Individual Log On instructions and Registration Code shall be provided to Contractor personnel via the Safe Access File Exchange (SAFE) by the Navy Commands’ Security Manager upon initiation of eQIP .

b. Contractor personnel shall complete and submit the SF 86 via the eQIP within five (5) calendar days of the Navy Commands’ Security Manager notice, per instructions provided.

c. To prevent delay in processing, the FSO should provide initial training to Contractor personnel on completion of SF86 and shall serve as POC for guidance and direction in completing form(s), as needed.

d. The Navy Commands’ Security Manager shall coordinate via the FSO on any additional information needed from Contractor personnel, in effort to finalize processing of the required SF86 upon review of completed/submitted SF 86 (e.g. information that requires correction, further clarification, documentation for verification, etc.).

4. Electronic Finger Prints. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit electronic finger prints for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager.

a. FSO shall notify the Navy Commands’ Security Manager when fingerprints have been completed; provide date and location where fingerprints were conducted.

b. Fingerprints shall be conducted within five (5) days from date of e-QIP initiation.

5. Optional Form (OF) 306. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit an OF 306 for processing of the required Tier 3 background investigation by the Navy Commands’ Security Manager. Provide a fully completed and “signed/dated” OF 306 for each Contractor personnel. The OF 306 Form can be obtained via the Office of Personnel Management (OPM) website at: https://www.opm.gov/forms/pdf_fill/OF0306.pdf. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission to Navy Commands’ Security Manager.

a. The OF 306 is conducted as part of a local records check IAW the DoN's Continuous Evaluation program and is required in support of the Tier 3 background investigation IAW ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16).

b. The OF 306 Form shall be completed in its entirety, with printed name, signed and dated. Any unsigned pages shall delay processing as information is not considered certified true and correct by the applicant.

6. Resume or equivalent. All Contractor personnel who do not hold a DoD/DoN conducted and favorably adjudicated Tier 3 Background Investigation are required to submit a resume or equivalent for processing of the required Tier 3 background investigation by OPM. Provide a recent /updated resume (or equivalent) for each Contractor personnel. ALNAV 005/16 (SECNAV Washington DC msg 212030Z JAN 16) applies.

7. SAAR-N. Completion and approval of a System Authorization Access Request Navy (SAAR-N) form is required for all individuals accessing Navy Information Technology resources. The decision to authorize access to a government IT system/network is inherently governmental. The Contractor supervisor is not authorized to sign the SAAR-N; therefore, the government employee with knowledge of the system/network access required or the COR shall sign the SAAR-N as the "supervisor". The SAAR-N shall be forwarded to the Navy Commands’ Information Systems Security Manager via the COR prior to being granted access to any DoD/DoN information systems.

a. Provide a fully completed and “signed/dated” System Authorization Access Request-Navy (SAAR-N) form for each Contractor personnel granted access to any DoD/DoN Information System. To prevent delay in processing, the completed form shall be reviewed by the Facility Security Officer for completeness and accuracy prior to submission.

b. Complete Information Assurance (IA) Training. Annotate date of completion on SAAR-N form, block ten. Go to the DISA website to complete: http://iatraining.disa.mil/eta/cyberchallenge_v4/launchPage.htm

c. Provide a copy of the IA Training Certificate with the fully completed /signed/dated SAAR-N.

d. The SAAR-N form shall be completed with printed name, signed and dated. Any unsigned/dated pages shall delay processing as information is not considered certified true and correct by the requester.

Note: SAAR-N Form may be obtained via the following web link:

https://navalforms.documentservices.dla.mil/web/public/home

8. PAA. Provide a fully completed and “signed/dated” Privileged Access Agreement (PAA) form for Contractor personnel who have been required/have been granted privileged access. PAA form shall be provided by the Navy Commands’ Security Manager.

9. Upon completion of the security vetting, Contractor FSO shall submit a Visit Authorization Letter (VAL) for all Contractor personnel with the following information included:

- Period of Dates of Visit (cannot exceed 12 months or expiration of contract, whichever comes first)

- Identify "Location" or "Concentrated Work Area" where each individual shall be providing maintenance coverage.

Example: By site – NAS Corpus Christi TX Bldg. 112/NAS Kingsville TX Bldg. 2740 etc. \ or By Area – NAS Corpus Christi TX/NAS Kingsville TX, etc.

10. FSO and COR are to notify the Navy Commands’ Security Manager if any assigned Contractor personnel have terminated position with company and/or are no longer supporting contract. A new VAL is required to be submitted removing Contractor no longer supporting subject contract.

11. Submit all required documentation to the Navy Commands’ Security Manager via the COR/ACOR. All documentation shall be submitted via digitally signed and encrypted email or via the Safe Access File Exchange (SAFE) portal located at: https://safe.amrdec.army.mil/safe/. Designated COR/ACOR are certified as having a Need-to-Know for the handling and processing of PII information.

12. NCTAMS LANT Points of Contact: POC’S shall be made available upon award of the contract.

The Navy Command’s Security Manager shall forward the required forms to OPM for processing. Once the investigation is complete, the results shall be forwarded by OPM to the DoN Central Adjudication Facility (CAF) for a position of trust determination. When a favorable determination is not made, Contractor employees shall not be permitted to work on this contract effort, and if already working on the contract, shall be removed immediately.

The potential consequences of any requirements under this clause including denial of access for a proposed Contractor employee who fails to obtain a favorable trustworthiness determination in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees in support of contract. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have physical access to a federally controlled facility and/or access to a federally-controlled information system/network and/or access to government information.

APPENDIX

REQUIRED LOCAL COMMERCIAL COMMUNICATIONS SERVICES AT CUTOVER

Local services, required from the Contractor, are initial installation and cutover service requirements for the Government under the scope of this contract. The Contractor shall provide the following baseline of local commercial communications services for NAS Kingsville TX at cutover. The quantity of these initial service requirements is incorporated below. Additional services can be added at any time.

Demarcation locations:

NAS Kingsville 554 MCCAIN ST. BLD. 2740 STE. 100 Kingsville, Texas 78363-5033 NALF 2939 CR 220 Orange Grove, TX 78372

ALL represents above three.

Local Exchange Special Circuits. NAS Corpus Christi TX (Total: 1)

CIRCUIT

554 MCCAIN ST. BLD. 2740 STE. 100

Kingsville, Texas 78363-5033 NAS Kingsville TX 78363 (NAS Kingsville AIR Operations to Orange Grove TX)

Local Exchange Business Access Lines (B-1).

CIRCUIT

I.D.

2939 CR 220

Orange Grove, TX 78372 NAS…