25Q0014 ANNEX A PWS.docx

PERFORMANCE WORK STATEMENT

NAVAL SUBMARINE BASE KINGS BAY

KINGS BAY, GEORGIA

SCOPE

This Performance Work Statement (PWS) establishes the requirements for local exchange access, commercial network service, supporting subscriber service for the Naval Submarine Base Kings Bay, GA. As used herein, the term Contractor is defined as the Prime Contractor.

1.0 NSB Kings Bay Telephone Exchange Access Service Requirements:

1.1 This PWS provides the requirements for local exchange access, carrier commercial network service, path/interface to the Public Switched Telephone Network (PSTN) to support simultaneous access, transmission and switching of voice, data and image services. Trunking service shall terminate on the Navy’s Lucent 5ESS telephone switching platform at NSB Kings Bay, GA building 2005. The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period. Present inventory counts on all schedules are not inclusive.

1.1.1 Delivery/Performance Schedule: This contract will be awarded as a Firm Fixed Price (FFP) contract. The Period of Performance shall be for a one-year base period with a possible one (1) 6-month option, at the discretion of the government. The Period of Performance reads as follows:

1.2 Integrated Services Digital Network Primary Rate Interface (ISDN PRI) Integrated Trunk Facility Setup/Configuration:

a. The ISDN PRI trunks shall be setup to support two-way service selection on a per call basis in a descending sequential hunt pattern.

b. All trunks shall be configured for 64 kilobits per second (64Kbps), with primary and backup D-channel signaling (DSO) clear channel signaling per location and provide Automatic Number Identification (ANI) for caller identification (ID).

c. The dedicated digital (T1/DS1) transport circuits shall be configured for the Extended Super Frame (ESF) using Binary 8-Zero substitution (B8ZS) line coding and terminated by Digital Signal Interconnect (DSX) Panel in each building.

d. The ISDN PRI trunks shall provide a stratum-i timing reference, which will act as the secondary synchronization reference to the telephone-switching platform.

e. All call set-up and teardown signaling shall be done over the D-channel per ISDN specifications.

f. The long-distance service shall be NETWORX (GS00T07NSD0038).

g. The service includes access to the Defense Switched Network (DSN) and NETWORX (GS00T07NSD0038).

h. BLOC - Prevent the addition of unauthorized third party, non-regulated, non-toll, miscellaneous category recurring charges to customer’s accounts.

1.2.1 Local Exchange Digital (ISDN PRI) Direct Inward Dialing (DID) Direct Outward Dialing (DOD) Trunks:

Current Number of ISDN PRI Trunks: 6

1.3 ISDN-PRI Trunking Installation for NSB Kings Bay:

The Contractor shall assume all responsibility for the installation of the Contractors Point-Of-Presence (POP) and all cost for implementing network presence at the NSB Kings Bay complex demarcation. The Contractor shall obtain approval from the NSB Kings Bay Communications Office (BCO) prior to installing racks and equipment as required (Vendor Multiplexer (mux/demux) UPS, etc.). The Contractor shall be responsible for extending all required facility services to on-site network equipment (i.e., 12OVAC and grounds from available existing facilities or upgrade facilities to support the additional requirements).

1.4 ISDN-PRI Trunking DID/DOD Number Assignments for the NSB Kings Bay:

The DID/DOD number ranges for Kings Bay is 912-573-0000 to 912-573-9999.

These numbers shall be activated/pointed over the ISDN-PRI trunks and operational.

1.4.1 DID/DOD Directory Numbers:

Number of DID/DOD Lines: 10,000

1.5 Exchange and Access Lines:

The long distance shall be NETWORX (GS00T07NSD0038).

1.5.1 Transport Channels:

Number of Transport Channels: 142

2.0 General Requirements

2.1 Specific Dialing Capabilities:

a. Emergency 911 (E911) Services - The Contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance shall be provided for the deaf.

b. The Contractor shall provide access to existing 800 numbers and maintain all existing and established Direct Inward Outward Dialing (DIOD) hunt groups. 800 numbers will be provided after contract is awarded.

c. The Contractor shall provide local exchange, long distance, and international operator access/assistance.

d. The Contractor shall provide local directory assistance via access to 411 and long-distance directory service to NPA-555-1212. The local calling area shall remain unchanged from the present area boundaries.

2.2 Support Services:

a. The Contractor shall provide continuous 24 hours, 7 days a week network assistance and support (operation and maintenance).

b. The contract shall identify one primary and one alternate single point-of-contact (POC) for technical support.

c. The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as the trouble management coordinator.

d. The Contractor shall provide to the Government a list of management personnel contacts to be used by the Contracting Officer Representative (COR) in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference paragraph 2.2.1.

e. The trouble management coordinator shall provide progress reports to the COR throughout problem resolution efforts. COR will determine the number of progress reports required.

f. Miscellaneous support service and charges may be required to support mission requirements such as late fees, taxes, directory assistance; additional lines and\or numbers, moves and changes.

g. The Contractor shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards for connectivity services.

2.2.1 The Government’s definition for catastrophic, major and minor outages and remedial service required response time for each are as follows:

a. Catastrophic. Demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95 percent or more of equipped lines and/or trunks. Technical service shall be dispatched and on-site within 2 hours or less from the time the outage is reported to the Contractor.

b. Major. Demands rapid action. Includes loss of service to a subscriber line group; fuses for common groups of channels, and control of groups of channels and control to groups of changes; one of a redundant subsystem (e.g., one processor or one memory) fails but the other is working without problems; loss of battery charging current; dial-tone delay over 3 seconds on 20 percent or more of calls when line load control is not implemented; post-dialing delay over 10 seconds on all intra-office calls. Technical service shall be dispatched and on-site within 4 hours or less from the time the service call is reported to the Contractor.

c. Minor. Non-emergency conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention; dial-tone delay over 3 seconds on 1.5 percent to 20 percent of calls when line-load control is not implemented; post dialing delays on all intra-office calls for 1 to 10 seconds. Technical service shall be dispatched and on-site no later than 1200 noon the next business day.

2.2.2 Level of Support:

The Contractor is responsible for dispatching the appropriate level of support required to successfully respond to the outage for diagnosis and repairs as described in paragraph 2.2.3 of this document. At any level, the response time shall not exceed that set forth in paragraph 2.2.1 of this document.

2.2.3 Diagnosis and Repairs:

The Contractor shall diagnose and repair outages. A diagnosis report shall be provided to the COR no later than 1 hour from the time the technician reports on-site. The diagnosis report, at a minimum, shall include a definition of the problem and an estimated repair timeframe. The response time for each level of outage is provided in paragraph 2.2.1 of this document. At the end of the repair window, the Contractor shall provide the Government COR with a written status report summarizing the problem and repairs made.

2.2.4 Re-sale of Existing Service:

There are no provisions for resale of services.

2.2.5 Traffic Studies:

The Contractor shall provide to the Government COR a minimum of one traffic study per year, on all trunks covered by the PWS, at no additional cost to the Government.

2.2.6 Standards

The Contractor shall adhere to the following:

a. The Contractor shall conform to, and be compliant with, established ITU and ANSI standards.

b. When performing work for the Government, the Contractor shall employ only qualified Telecommunications Technicians with experience in the telecommunications field for the specified work.

c. The Contractor is responsible for maintaining personnel, who are fully qualified, certified, and competent to perform the specified telecommunications services both on an emergency and routine basis during the established contract period.

d. The Contractor shall keep areas in a clean, neat, and safe condition at all times.

e. Contractor equipment approved by the Government for connection to the Base Telecommunications network(s), including all wiring and connectors, shall be tested using approved telecommunications, ITU, and/or ANSI standards.

f. Materials provided under this contract, including additional features, optional equipment, and basic software, shall be commercially available as an off-the-shelf item requiring no further development and shall have been fully tested, approved, or demonstrated in the commercial or Government marketplace to meet the intended usage.

i. All personnel, vehicles, labor, tools, materials, supplies, test equipment, diagnostics, manuals, schematic drawings, facilities, and major/minor components required by the Base Communications Office (BCO) for telephone exchange access services and telecommunications support under the terms of this contract shall be furnished by the Contractor. There will be no Government Furnished Property for this contract.

j. The Contractor shall submit monthly electronically invoices in the Wide Area Work Flow (WAWF) system.

PLEASE NOTE: (NCTAMS LANT) NORFOLK, VA N9 JACKSONVILLE WILL NOT PAY ANY PAPER FORM INVOICES AND WILL NOT BE LIABLE FOR ANY LATE FEES/CHARGES THAT MAY INCUR IF INVOICES NOT SUBMITTED VIA REQUIRED WAWF SYSTEM.

k. The Contractor will correctly label all demarcation points/cables with a clearly defined and readable tag to include but not limited to circuit ID and number.

3.0 Setup and Configuration Requirements Summary

3.1 ISDN PRI Trunk Facility Setup/Configuration:

3.2 DID/DOD Two-Way Trunks:

3.3 DID/DOD Numbers:

a. DID/DOD Number: 10,000

b. DID/DOD Number range: (912) 573-0000 through (912) 573-9999

3.4 Commercial Access Lines:

3.5 Dialing Capabilities:

3.6 Outside Cable Plant Requirements:

The Navy owned outside infrastructure is the responsibility of NCTAMSLANT Norfolk -Jacksonville Kings Bay BCO to maintain and to ensure maintenance is performed and installed properly.

4.0 Base Level Information Infrastructure and Contingency/Emergency Support:

The NSB Kings Bay BCO Base Level Information Infrastructure (BLII) is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DOD and United States (U.S.) Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations supported by NSB Kings Bay.

The BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways. Details of contingency and emergency support required are provided in sections 4.1, 4.2, 4.3, and 4.4.

4.1 Support Fleet/Joint Exercises/VIP Visits:

NSB Kings Bay BCO provides telecommunications services and support to meet emergency requirements such as military exercises and contingencies; Fleet visits to the NSB Kings Bay area; support of VIP visit requirements; and natural or manmade disasters. These exercise or emergency conditions may require the Contractor to maintain normal operations while supporting the contingency event.

The Contractor shall support Fleet, Joint exercises, and VIP visits conducted at the NSB Kings Bay complex while maintaining normal operations as required by the Government. The Government will notify the Contractor of exercise schedules as NSB Kings Bay BCO is notified. The Contractor shall provide exercise support requirements requested by the government. Mission support includes tasks described in Section 4.2 Provide Emergency and Disaster Support.

4.2 Provide Emergency and Disaster Support:

The Contractor shall provide telecommunications support services in the event of emergencies and natural or manmade disasters such as hurricanes, tornadoes, fire, or emergency rescue efforts. This may require coordination with other providers. Emergency support includes tasks such as the following:

4.3 Emergency and Disaster Support Response Times:

Once notified (i.e., cellular phone), the Contractor shall be at the scene of the emergency within the following time frames:

Normal Hours Outside Normal Hours 7:00am – 5:00pm 5:01pm-6:59am NSB Kings Bay 1 hour 2 hours

4.4 Develop an Emergency Restoration Plan:

Emergency events such as hurricanes or tornadoes could cause extensive damage to the BLII. If the repairs required to fully restore all customer service exceed the available capacity of the BLII, the Contractor shall develop an emergency restoration plan to restore services in priority order as defined by the Government until BLII capacity is exhausted. After the emergency or disaster is over, the Contractor shall evaluate the impact on the BLII and make recommendations via a proposal as to how to restore full service to all customers. The BLII shall be operated in a degraded mode until the proposed solution is funded and work performed.

5.0 Specific Requirements:

5.1 Facilities and Upgrades:

It is the responsibility of NCTAMS LANT, Southeast BCO Division (N94), to provide a secure operational telecommunications environment for NSB Kings Bay 24 hours per day for 7 days a week on (24/7). The BCO is responsible for ensuring continual enhancement of the telecommunications infrastructure while making sure customers receive outstanding, responsive, and reliable support as changes are rapidly occurring in the telecommunications arena.

Therefore, the Contractor shall, on a continuous 24/7 basis, be able to provide facilities (fiber, copper, and switching equipment) including hardware and software upgrades that are continually required of technology-based solutions and customer requirements.

The Contractor shall provide and keep telephone networks technically updated and operationally maintained. The Contractor will administer its network to ensure provision of acceptable telecommunications on a continuous 24/7 basis as required by the Government.

The Contractor shall keep and maintain facilities and dial tone services to NSB Kings Bay on a continuous 24/7 basis as required by the Government.

5.2 Billing:

The Contractor will be responsible for providing charges to the correct customer and vendor. The Government is only responsible for contractual billing with the Contractor and not charges occurred with sub-Contractors requested by the Contractor for telecommunications services and equipment.

The Contractor shall provide a detailed monthly bill for the Government. In the event of adjustments for the service established or discontinued in any billing period, the charge will be prorated to the number of days based on a 30-day month.

5.3 Trouble Reporting:

The Contractor shall establish accurate and reliable procedures for trouble reporting to the Government as stated in Section 2.2 Support Services. The Contractor must be able to identify phone numbers/circuit IDs and associated locations. The Contractor shall provide status and completion of trouble repair to the designated Government POC. The required time of responding and completing any repair is the responsibility of the Contractor regardless of second- and third-party vendors are involved in resolving trouble report.

6.0 Contractor Personnel and Security Requirements:

The Contractor shall provide personnel who are qualified to perform the work described in this PWS. Contractor personnel must be United States citizens, and be able to communicate effectively in English, both orally and in writing.

6.1 Access to Federal Facilities:

Homeland Security Presidential Directive (HSPD)-12; Policy for a Common Identification Standard for Federal Employees and Contractors, mandates Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and/or Contractors (including Contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems. HSPD-12 directs the Department of Commerce to develop a Federal Information Processing Standards (FIPS) publications to define such a common identity credential. Under this clause, and its implementing directives; Contractor and Contractor employees working at a federally controlled base, facility, or activity performing under this contract shall meet HSPD-12 and FIPS credentialing standards for issuance of the Defense Biometric Identification System (DBIDS) Personal Identity Verification (PIV) card.

When access to a base, facility, or activity is required, Contractor employees shall in-process with the Navy Command Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual’s performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR.

To obtain a DBIDS credential and obtain base access; Contractor shall acquire DoD sponsorship via the COR/ACOR, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background check/investigation and identification are compared against authoritative criminal justice data bases and favorably adjudicated, and the individual has a letter or official document (Sponsorship Letter or SECNAV Form 5512-1) from the sponsoring organization (NCTAMS LANT) which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

6.2 Contractor Suitability Background Investigation Requirements:

DOD security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Government sponsor recognizes Contractor position sensitivity as Non-Sensitive/Moderate Risk requiring a Suitability Tier 2/Tier 2S background investigation. Duties involve Key Resources, publicly or privately controlled, essential to the minimal operations of the government; government service delivery, including customer service; requiring integrity or efficiency of the service; and activities demanding a significant degree of public trust (government programs or operations).

At a minimum, each Contractor employee must be a US citizen and have a favorably completed Tier 2/2S to obtain a favorable suitability determination to work on contract. Each Contractor employee assigned to work on this contract is required to provide and/or complete:

· Employee Profile Sheet for eQuip processing (Full Name, SSN, DOB, POB, Contact Information (work number and email address)

· CVF Form - Citizenship Verification Form (signed/dated by the Company Facility Security Officer/Representative)

· Two identity source documents, at least one which is a valid Federal or State government-issued picture identification,

· SF-85P Questionnaire for Public Trust Positions (or equivalent OPM investigative product)

· FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

· Original Signed Release Statements

The Contractor will be responsible for completing and adhering to the Navy Command Security Contractor Security Vetting Process to ensure the correct security vetting happens prior to Contractors reporting to work and providing required "access" in performance of contract duties. Failure to provide the required documentation at least 60 days prior to the individual’s start date shall result in delaying the individual’s start date.

Regardless of their duties, all Contractor employees shall in-process with the Navy Command's Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual's performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR.

The Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel suitability eligibility or assignment to contract duties. Contractor shall inform the COR/ACOR via email within 24-hours and submit a written electronic report within five (5) business days of incidents of misconduct by its employees that violate the laws of the United States.

6.3 Interim Access:

The Navy Command's Security Manager may authorize issuance of interim suitability determination upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received, and a favorable determination is not made, the Contractor employee working on the contract under interim access will be denied approval to continue to work on contract.

6.4. Denial or Termination of Access:

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and subcontractor employees. The Contractor shall insert this clause in all subcontracts when the subcontractor is permitted to have unclassified access to a federally controlled facility, federally controlled information system/network and/or to government information, meaning information not authorized for public release.

6.5 Physical Security:

a. Some work areas are controlled access areas that require an escort of all Contractor personnel. Access will be approved and controlled by station Point of Contact (POC) and NSB Kings Bay Security Officer. Prior contact will be required before access will be granted to Contractor personnel. A list of any and all Contractor personnel needed on each job will be submitted to NCTAMS LANT BCO COR/ACOR, for validation and submission to station POC for approval, prior to start of work in a controlled access area.

b. All Contractor personnel will be required to have a company ID card with picture in plain view at all times when onboard the government facility.

c. All Contractor personnel are required to conform to all base regulations, to include; designated routes, parking regulations, base vehicle speed limits, automotive liability insurance, excavation permits, use of cellular, mobile, radio phones, photographing base facilities, infrastructure, restricted areas, prohibited items.

d. All Contractor-owned or private transportation vehicles entering government installations may be subject to search each and every day prior to being granted access.

e. All Contractor personnel will be required to sign in and out of the Visitor Logbook provided by the Government in the BCO and all switch area locations.

f. The Contractor shall comply with physical security standards for a Level One and Two restricted areas per OPNAVINST 5530.14 and NCTAMS LANT INST 5530.14 (series) for the protection of the BCO and supporting structures and facilities.

g. The Contractor shall coordinate with the COR for access badges and lock and key control for assigned spaces. The NAVSUBASE Security Officer maintains access and lock and key control for all NAVSUBASE buildings. The Contractor shall sign for assigned keys as appropriate, with coordination provided by the COR.

h. The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings will be coordinated with the NCTAMS LANT COR/ACOR.

i. All Contractor employees shall be provided a security briefing covering site access control procedures, key control, prohibited items in restricted/controlled spaces, and action to be taken in the event of emergency situations (fire, bomb threat, active shooter) and antiterrorism.

j. During the on-going performance of the contract, if any Contractor personnel are identified by the COR/ACOR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the Contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel.

6.6 Access to DOD/DON IT Systems:

Access to DOD/DON IT Systems is not required under the contract.

6.7 Contractor’s Security Representative:

The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three workdays after contract award, the Contractor shall provide to the requiring Navy Command Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter.

7.0 ACRONYMS:

This is a standardized list of telecommunications terms. All acronyms may not appear in the PWS.

8.0 Point of Contacts:

TBD ARO