25-014-WV_Sole_Source_Letter.pdf
PDF 697 KB Posted
- Solicitation number
- 25-014-WV
- Issued by
- Collier County, Florida
About this file
This document is a sole source letter from Rockwell Automation to Collier County Public Utilities Department, dated January 1, 2024, regarding authorized Allen-Bradley distributors. The letter confirms that REXEL USA INC – Naples is the exclusive authorized distributor for Allen-Bradley and Rockwell Software products, technical support contracts, and related services in the geographic area of the county's facility. Rockwell Automation emphasizes its policy of only providing product and sales support to the local authorized distributor and recommending that customers purchase through this channel.
The letter highlights several key points about purchasing from authorized distributors, including access to local inventory, technical assistance from product specialists, and factory-trained staff. Critically, Rockwell Automation warns that purchasing from unauthorized sources may result in not receiving the latest product versions, potentially invalidating the manufacturer's warranty, which typically covers new products for one year from the invoice date. The company stresses that while price is an important consideration, the best long-term value comes from working with the local authorized distributor, with contact information provided for REXEL (239.316.5200) and the local Rockwell Automation sales office (813.466.6400).
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| File | Type | Posted |
|---|---|---|
| NOTICE_OF_INTENT_TO_DESIGNATE_SOLE_SOURCE_REXEL_USA.pdf |
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Rockwell Automation Florida Territory
3611 Queen Palm Drive Ste 160 Tampa, FL 33618 USA www.rockwellautomation.com expanding human possibility
January 1, 2024
Collier County Public Utilities Dept.
3339 East Tamiami Trail, Suite 303 Naples, FL 34112
Re: Rockwell Automation Authorized Allen-Bradley Distributors Rockwell Automation extends and enhances its own significant automation capabilities by partnering with a network of authorized distributors. Some of the many benefits that customers enjoy working with their local authorized Allen-Bradley distributor include:
Access to local distributor inventory (including spares and replacement parts)
Technical assistance from local distributor product specialists
A knowledgeable staff that has access to factory training
Rockwell Automation support of local distributor activities
REXEL USA INC – Naples is the only distributor authorized by Rockwell Automation to sell Allen- Bradley and Rockwell Software products, along with related services; including technical support contracts as well as training, in the geographic area in which your facility is located. As a matter of Company policy, Rockwell Automation only provides product and sales support to the local authorized distributor, and it is our practice and policy to always promote and recommend that customers buy from their local authorized Allen-Bradley / Rockwell Automation distributor.
Rockwell Automation discourages purchasing from non-authorized sources, including distributors who may hold an Allen-Bradley appointment in another area.
If you purchase Allen-Bradley / Rockwell Automation products from an unauthorized source, you may not receive the latest version. The latest version of Allen-Bradley products, along with related factory product services, only is available through your local authorized Allen-Bradley / Rockwell Automation distributor.
Also, products that are not purchased directly from Rockwell Automation or its local authorized distributor may not be covered by a manufacturer’s warranty. Rockwell Automation’s standard
Rockwell Automation Florida Territory
3611 Queen Palm Drive Ste 160 Tampa, FL 33618 USA www.rockwellautomation.com expanding human possibility manufacturer’s warranty covers new Allen-Bradley products for a period of one year from the date of Rockwell Automation’s or its authorized Allen-Bradley distributor’s invoice to the customer.
As a result, there is no assurance that products sourced from unauthorized parties will carry a valid and unexpired manufacturer’s warranty. Customers purchasing products from unauthorized sources should not assume that they will receive any rights under any Rockwell Automation factory warranty. Only an authorized Allen-Bradley distributor may offer access to factory warranty coverage on Allen-Bradley products.
We recognize that price can be an important consideration in any purchasing decision; however, it also is important that customers understand what they are getting for that price (or in the case of purchases from an unauthorized source, what they are not getting). Rockwell Automation firmly believes that the best customer value in the long-run is achieved by dealing with the local authorized Allen-Bradley distributor.
Should you have any further questions, please do not hesitate to contact REXEL at 239.316.5200 or your local Rockwell Automation sales office at 813.466.6400.
Steve Parkhill
Territory Sales Manager cc: Rexel
File details come from the government source that posted it. Updated .