24Q0031 ANNEX A SOW.docx

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PERFORMANCE WORK STATEMENT

NAVAL AIR STATION JACKSONVILLE COMPLEX

JACKSONVILLE, FLORIDA

SCOPE

This Performance Work Statement (PWS) establishes the requirements for local exchange access, commercial network service, supporting subscriber service for the Jacksonville area Naval Complexes consisting of Naval Air Station (NAS) Jacksonville, Naval Hospital Jacksonville, Naval Station Mayport, and additional outlying locations under Area of Responsibilities (AOR) for Base Communications Office (BCO) Jacksonville. As used herein, the term Contractor is defined as the Prime Contractor. The Prime Contractor shall ensure that any subcontractor(s) comply with the terms and conditions of this document.

1.0 NAS Jacksonville Complex Telephone Exchange Access Service Requirements

1.1 This PWS provides the requirements for local exchange access, carrier commercial network service, path/interface to the Public Switched Telephone Network (PSTN) to support simultaneous access, transmission and switching of voice, data and image services. Trunking service shall terminate on the Navy’s Lucent 5ESS telephone switching platform at the following location:

· Naval Hospital Jacksonville (Building 2080), 2080 Child Street Jacksonville, FL

The Navy will be able to modify the quantity and type of connectivity services provided by the Contractor at any time during the contract period. Present inventory counts on all schedules are not inclusive.

Period of Performance: The period of performance shall be for six (6) month period with an option of three (6) months. The period of performance reads as follows:

The Contractor shall be able to provide complete, reliable and operational services which include plans and goals, engineering, implementation, testing, maintenance, escalation and trouble reporting and monthly customer billing.

Plans and Goals: The Contractor shall ensure the plans and goals maintain current services, ensure telecommunications facilities are in place, and are reliable and operational. The contractor shall adhere to telecommunication policies, procedures and regulations, customer growth, technology, and contingency plan.

Engineering: This refers to computer engineering and systems engineering to enhance telecommunication systems. It includes work ranges of circuit design, overseeing the installation of telecommunications equipment and facilities, such as complex electronic switching systems, copper wire telephone facilities, fiber optics cabling, and IP data systems, for conventional communications and process information. Telecommunication engineers are involved across all aspects of service delivery, from carrying out feasibility exercises and determining connectivity to preparing detailed, technical and operational documentation. Telecommunication engineers are also responsible for overseeing the company's records of equipment and facility assets.

Implementation: The Contractor shall ensure the execution of telecommunication plans and services, methods, designs, systems and systems specifications, standards, policies and regulations are workable and accomplished.

Testing: The Contractor shall ensure proper testing of the network and combination of voice, video and data communications are operational and meet product specifications, network specifications, telecommunications, and customer requests.

Maintenance: The Contractor shall ensure to keep the network and telephone system operating properly, including periodic testing, repairs and upgrades. Also, the Contractor shall periodically perform inspection, cleaning, adjusting and repair to eliminate problems before they affect service.

Escalation and trouble reporting: The Contractor shall provide procedures for trouble reporting, potential problems or actual issues (outages degrade of service, customer complaints) and shall provide a list of Point of Contacts (POCs) in the event above mentioned issues escalate.

1.2 Integrated Services Digital Network Primary Rate Interface (ISDN PRI) Integrated Trunk Facility Setup/Configuration

a. The ISDN PRI trunks shall be setup to support two-way service selection on a per call basis in a descending sequential hunt pattern.

b. All trunks shall be configured for 64 kilobits per second (64Kbps), with primary and backup D-channel signaling (DSO) clear channel signaling per location and provide

Automatic Number Identification (ANI) for caller ID.

c. The dedicated digital (T1/DS1) transport circuits shall be configured for the Extended Super Frame (ESF) using Binary 8-Zero substitution (B8ZS) line coding and terminated by Digital Signal Interconnect (DSX) Panel in each building.

d. The ISDN PRI trunks shall provide a stratum-i timing reference, which will act as the secondary synchronization reference to the telephone-switching platform.

e. All call set-up and teardown signaling shall be done over the D-channel per ISDN specifications.

f. The long-distance service shall be NETWORX (GS00T07NSD0038).

g. The service includes access to the Defense Switched Network (DSN), NETWORX (GS00T07NSD0038).

h. BLOC - Prevent the addition of unauthorized third party, non-regulated, non-toll, miscellaneous category recurring charges to customer’s accounts.

1.2.1 Local Exchange and Access Trunks

1.2.2 Local Exchange Digital (ISDN PRI) Direct Inward Dialing (DID) Direct Outward Dialing (DOD) Trunks

Current Number of ISDN PRI Trunks: 4

1.3 ISDN-PRI Trunking Installation for Naval Hospital Jacksonville (Building 2080)

The Contractor shall assume all responsibility for the installation of the contractors Point-Of-Presence (POP) and all cost for implementing network presence at the Naval Hospital Jacksonville (Building 2080) and outlying sites addressed in the scope of the PWS. The Government will provide unconditioned copper pairs to these buildings as required. The Contractor must obtain approval from the NCTAMS LANT Jacksonville Base Communications Office (BCO) prior to installing racks and equipment as required (Vendor Multiplexer (mux/demux) UPS, etc.). The Contractor shall be responsible for extending all required facility services to on-site network equipment (i.e., 12OVAC and grounds from available existing facilities or upgrade facilities to support the additional requirements).

1.4 ISDN-PRI Trunking DID/DOD Number Assignments for the Navy Jacksonville Complex

The DID/DOD number ranges for the following locations are:

NAVAL Hospital Jacksonville:

a. (904) 542-7000 through (904) 542-7999 – NAS Jacksonville Hospital

b. (904) 542-9000 through (904) 542-9999 – NAS Jacksonville Hospital

c. (904) 542-3441

d. (904) 542-4677

These numbers shall be activated/pointed over the ISDN-PRI trunks and operational.

1.4.1 DID/DOD Directory Numbers

Number of DID/DOD Lines: 2,002

1.5 Exchange and Access Lines

The long distance shall be NETWORX (GS00T07NSD0038).

1.5.1 Transport Channels

Number of Transport Channels: 120

1.5.2 Commercial Subscriber Lines

Number of commercial subscriber lines: 26

1.5.3 Off Premise Extension Lines

Number of Off Premise Extension Lines: 18

1.5.5 Private Line and Radio Circuits

Number of Private Line and Radio Circuits: 5

2.0 General Requirements

2.1 Specific Dialing Capabilities

a. Emergency 911 (E911) Services - The Contractor shall provide access to 911 network services provided by the local city emergency services organization. Emergency service assistance shall be provided for the deaf.

b. The Contractor shall provide access to existing 800 numbers and maintain all existing and established (Direct Inward Outward Dialing) DIOD hunt groups. 800 numbers will be provided after contract is awarded.

c. The Contractor shall provide local exchange, long distance, and international operator access/assistance.

2.2 Support Services

a. The Contractor shall provide continuous 24 hours, 7 days a week network assistance and support (operation and maintenance).

b. The contract shall identify at one primary and one alternate single point-of-contact (POC) for technical support.

c. The Contractor shall describe in writing their trouble reporting and escalation procedure, including telephone numbers to be used in reporting troubles 24/7 and a single point-of-contact to serve as the trouble management coordinator.

d. The Contractor shall provide to the Government a list of management personnel contacts to be used by the Government POC in an escalation process in situations where troubles are not likely to be corrected within an acceptable time frame, reference paragraph 2.2.1.

e. The trouble management coordinator shall provide progress reports to the Government POC throughout problem resolution efforts. Government POC will determine the number of progress reports required.

f. Miscellaneous support service and charges may be required to support mission requirements such as late fees, taxes additional lines and\or numbers, moves and changes.

g. The Contractor shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards for connectivity services.

2.2.1 The Government’s definition for catastrophic, major and minor outages and remedial service required response time for each are as follows:

a. Catastrophic. Demands immediate attention, such as a total loss of service, loss of network control, and loss of call processing capability to 95 percent or more of equipped lines and/or trunks. Technical service shall be dispatched and on-site within 2 hours or less from the time the outage is reported to the contractor.

b. Major. Demands rapid action. Includes loss of service to a subscriber line group; fuses for common groups of channels, and control of groups of channels and control to groups of changes; one of a redundant subsystem (e.g., one processor or one memory) fails but the other is working without problems; loss of battery charging current; dial-tone delay over 3 seconds on 20 percent or more of calls when line load control is not implemented; post-dialing delay over 10 seconds on all intra-office calls. Technical service shall be dispatched and on-site within 4 hours or less from the time the service call is reported to the contractor.

c. Minor. Non-emergency conditions that cause degraded service or a fault condition that makes the system perform at a level less than that for which it is designed; condition discovered in automatic routing which has not shown in the operation of the equipment, but requires attention; dial-tone delay over 3 seconds on 1.5 percent to 20 percent of calls when line-load control is not implemented; post dialing delays on all intra-office calls for 1 to 10 seconds. Technical service shall be dispatched and on-site no later than 1200 noon the next business day.

2.2.2 Level of Support

The Contractor is responsible for dispatching the appropriate level of support required to successfully respond to the outage for diagnosis and repairs as described in paragraph 2.2.3 of this document. At any level, the response time shall not exceed that set forth in paragraph 2.2.1 of this document.

2.2.3 Diagnosis and Repairs

The Contractor shall diagnose and repair outages. A diagnosis report shall be provided to the Government Technical Point of Contact (TPOC) as soon as available, no later than 1 hour from the time the technician reports on-site. The diagnosis report, at a minimum, shall include a definition of the problem and an estimated repair timeframe. The response time for each level of outage is provided in paragraph 2.2.1 of this document. At the end of the repair window, the contractor shall provide the Government TPOC with a written status report summarizing the problem and repairs made.

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2.2.4 Re-sale of Existing Service

If there will be an initial re-sale of existing service, the service support shall be supplied consistent with the existing providers’ normal procedures until such time that services are directly supplied from (transitioned to) the resellers network. When services are transitioned to the new contract provider, all service requests shall be acted upon within the response time frame in 2.2.1. There are no provisions for resale of services.

2.2.5 Traffic Studies

The Contractor shall provide to the Government TPOC a minimum of one traffic study per year, on all trunks covered by the PWS, at no additional cost to the Government.

2.2.6 Support Service Fees

The Contractor shall include fees for support services in the monthly recurring charges, for the Telephone Exchange Access Services, at no additional cost to the Government. Connectivity services shall adhere to International Telecommunications Union (ITU) and American National Standards Institute (ANSI) standards.

3.0 Standards

The Contractor shall adhere to the following:

a. The Contractor shall conform to, and be compliant with, established ITU and ANSI standards.

b. When performing work for the Government, the Contractor shall employ only qualified Telecommunications Technicians with experience in the telecommunications field for the specified work.

c. The Contractor is responsible for maintaining personnel, who are fully qualified, certified, and competent to perform the specified telecommunications services both on an emergency and routine basis during the established contract period.

d. The Contractor shall keep areas in a clean, neat, and safe condition always.

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equipment, and basic software, shall be commercially available as an off-the-shelf item requiring no further development and shall have been fully tested, approved, or demonstrated in the commercial or Government marketplace to meet the intended usage.

g. The Contractor shall staff, provide, and maintain, at its own expense, during the entire performance of the contract, the appropriate insurance coverage in accordance with “Insurance-Work on a Government Installation” clause Federal Acquisition Regulation (FAR) Reference 52.228-5.

h. The Contractor shall provide all necessary material, supervision, management communications, and administrative support services (printing, reproduction, and miscellaneous support) as necessary to support this contract.

i. All personnel, vehicles, labor, tools, materials, supplies, test equipment, diagnostics, manuals, schematic drawings, facilities, and major/minor components required by the Base Communications Office (BCO) for telephone exchange access services and telecommunications support under the terms of this contract shall be furnished by the Contractor.

j. All Contractor personnel are required to conform to base regulations and concerns (i.e.).

1. The Contractor will correctly label all demarcation points/cables with a clearly defined and readable tag to include but not limited to circuit ID and number.

4.0 Special Access

a. Some work areas are controlled access areas that require an escort of all Contractor personnel. Access will be approved and controlled by station Point of Contact (POC) and NAS Jacksonville Complex Security Officer, NS Mayport Security Officer, or Cecil Commerce Center security officer. Prior contact will be required before access will be granted to contractor personnel. A list of any and all contractor personnel needed on each job will be submitted to station POC prior to start of work in a controlled access area.

b. All contractor personnel will require a picture ID to gain access to the NAS Jacksonville Complex, NS Mayport. Contract personnel will be required to always have a company ID card with picture in plain view, when onboard the NAS Jacksonville Complex, NS Mayport.

e. All Contractor-owned or private transportation vehicles to and from the NAS

f. Jacksonville Complex, NS Mayport may be subject to search each day to gain access to the NAS Jacksonville Complex.

e. All Contractor personnel will be required to sign in and out of the logbook provided by the Government in the BCO and all switch area locations.

5.0 Setup and Configuration Requirements Summary

5.1 ISDN PRI Trunk Facility Setup/Configuration

5.2 DID/DOD Two-Way Trunks

5.3 DID/DOD Numbers

a. DID/DOD Number: 2,002

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5.4 Commercial Access Lines

5.5 Dialing Capabilities

5.6 Outside Cable Plant Requirements

The Navy owned outside infrastructure is the responsibility of BCO Jacksonville to maintain and to ensure maintenance is performed and installed properly.

6.0 Security Requirements

6.1 Physical Security

The Contractor shall comply with physical security standards for a Level One restricted area per OPNAVINST 5530.14 for the protection of the BCO and supporting structures and facilities.

The Contractor shall also comply with Homeland Security Presidential Directive 12 which states:

The implementation of Homeland Security Presidential Directive 12(HSPD-12) has extended the basic investigative requirement to un-cleared contractors. These persons must, under HSPD-12, receive at least a NACI level investigation. Therefore, agency discretion regarding the investigation of this population has been greatly reduced.

6.2 Physical Access

The Contractor shall coordinate with the Contracting Officer’s Representative (COR) for access badges and lock and key control for assigned spaces. The NCTAMS LANT Det Jacksonville Security Officer maintains access and lock and key control for all BCO Jacksonville buildings. The Contractor shall sign for assigned keys as appropriate, with coordination provided by the COR. All contractor personnel shall comply with BCO Jacksonville End Office Switch Standard Operating Procedure (SOP) OSCAR 14: ACCESS FOR BCO JACKSONVILLE RESTRICTED AREA. SOP OSCAR 26 includes additional requirements for restricted areas and scheduling any potential service affecting work during normal working hours.

6.3 Identification and Vehicle Passes

The Contractor shall comply with the NAS Jacksonville, NS Mayport, and BCO Jacksonville regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings may be coordinated with the COR. The DBIDS program is the program for accessing government installations. The program will manage commercial vendors, contractors, sub-contractors, suppliers, and service providers (vendors/contractors) with access on base. The contractor is responsible for adhering to the DBIDS requirements.

7.0 Base Level Information Infrastructure and Contingency/Emergency Support The BCO Jacksonville Base Level Information Infrastructure (BLII) is the primary means for the transfer of voice and digital information between and among Navy activities and other officially authorized DOD and U.S. Federal entities operating on, or within, the immediate vicinity of, U.S. Navy installations supported by BCO Jacksonville. The BLII also provides connectivity for shore-based activities to long haul and tactical fleet telecommunications gateways. Details of contingency and emergency support required are provided in sections 5.1, 5.2, 5.3, and 5.4.

7.1 Support Fleet/Joint Exercises/VIP Visits

Base Communications Office (BCO) Jacksonville provides telecommunications services and support to meet emergency requirements such as military exercises and contingencies; Fleet visits to the Jacksonville Operating Areas; support of VIP visit requirements; and natural or manmade disasters. These exercise or emergency conditions may require the Contractor to maintain normal operations while supporting the contingency event.

The Contractor shall support Fleet, Joint exercises, and VIP visits conducted in the BCO Jacksonville region while maintaining normal operations as required by the Government. The Government will notify the Contractor of exercise schedules as BCO Jacksonville is notified. The Contractor shall provide exercise support requirements requested by the government.

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Mission support includes tasks described in Section 5.2 Provide Emergency and Disaster Support.

7.2 Provide Emergency and Disaster Support

The Contractor shall provide telecommunications support services in the event of emergencies and natural or manmade disasters such as hurricanes, tornadoes, fire, or emergency rescue efforts. This may require coordination with other providers. Emergency support includes tasks such as the following:

7.3 Emergency and Disaster Support Response Times

Once notified (i.e., cellular phone), the Contractor shall be at the scene of the emergency within the following time frames:

Normal Hours Outside Normal Hours 7:00am – 5:00pm 5:01pm-6:59am NAVHOSP Jacksonville 1 hour 2 hours

7.4 Develop an Emergency Restoration Plan

Emergency events such as hurricanes or tornadoes could cause extensive damage to the BLII. If the repairs required to fully restore all customer service exceed the available capacity of the BLII, the Contractor shall develop an emergency restoration plan to restore services in priority order as defined by the Government until BLII capacity is exhausted. After the emergency or disaster is over, the Contractor shall evaluate the impact on the BLII and make recommendations via a proposal as to how to restore full service to all customers. The BLII shall be operated in a degraded mode until the proposed solution is funded and work performed.

8.0 Specific Requirements

8.1 Facilities and Upgrades

It is the responsibility of BCO Jacksonville to provide a secure operational telecommunications environment for Navy Hospital Jacksonville, NAS Jacksonville, and NS Mayport 24 hours per day for 7 days a week on (24/7). The BCO is responsible for ensuring continual enhancement of the telecommunications infrastructure while making sure customers receive outstanding, responsive, and reliable support as changes are rapidly occurring in the telecommunications arena.

Therefore, the Contractor shall, on a continuous 24/7 basis, be able to provide facilities (fiber, copper, and switching equipment) including hardware and software upgrades that are continually required of technology-based solutions and customer requirements.

The Contractor shall provide and keep telephone networks technically updated and operationally maintained. The contractor will administer its network to ensure provision of acceptable telecommunications on a continuous 24/7 basis as required by the Government.

The Contractor shall keep and maintain facilities and dial tone services to Navy Hospital Jacksonville on a continuous 24/7 basis as required by the Government. There are currently 25 service addresses supported at this time. Service address in this PWS refers to location of the contractor point-of-presence (POP)/demarcation (DEMARC).

8.2 Billing

The contractor will be responsible for providing charges to the correct customer and vendor. The Government is only responsible for contractual billing with the contractor and not charges occurred with sub-contractors requested by the contractor for telecommunications services and equipment.

The Government shall receive a detailed monthly bill from the contractor. In the event of adjustments for the service established or discontinued in any billing period, the charge will be prorated to the number of days based on a 30-day month.

8.3 Trouble Reporting

The contractor shall establish accurate and reliable procedures for trouble reporting to the Government as stated in Section 2.2 Support Services. The contractor must be able to identify phone numbers/circuit IDs and associated locations. The contractor shall provide status and completion of trouble repair to the designated Government POC. The required time of responding and completing any repair is the responsibility of the contractor regardless of second and third party vendors are involved in resolving trouble report.

9.0 Contractor Personnel and Security Requirements

The Contractor shall provide personnel who are qualified to perform the work described in this PWS. Contractor personnel shall be United States citizens, and shall be able to communicate effectively in English, both orally and in writing.

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10.0 Physical Security

a. Some work areas are controlled access areas that require an escort of all Contractor personnel. Access will be approved and controlled by station Point of Contact (POC) and NAS Jacksonville and Naval Station Mayport Security Officer. Prior contact will be required before access will be granted to Contractor personnel. A list of all Contractor personnel needed on each job will be submitted to NCTAMS LANT BCO COR, for validation and submission to station POC for approval, prior to start of work in a controlled access area.

b. All Contractor personnel shall be required to always have a company ID card with picture in plain view when onboard the Government facility.

c. All Contractor personnel shall be required to conform to all base regulations, to include designated routes, parking regulations, base vehicle speed limits, automotive liability insurance, excavation permits, use of cellular, mobile, radio phones, photographing base facilities, infrastructure, restricted areas, and prohibited items.

d. All Contractor-owned or private transportation vehicles entering Government installations shall be subject to search at any time.

e. All Contractor personnel shall be required to sign in and out of the Visitor Logbook provided by the Government in the BCO and all switch area locations.

f. The Contractor shall comply with physical security standards for a Level One and Two restricted areas per OPNAVINST 5530.14 and NCTAMSLANTINST 5530.14 (series) for the protection of the BCO and supporting structures and facilities.

g. The Contractor shall coordinate with the COR for access badges for assigned spaces.

h. The Contractor shall comply with the host and NCTAMS LANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings will be coordinated with the NCTAMS LANT COR.

i. All Contractor employees shall be provided a security briefing covering site access control procedures, prohibited items in restricted/controlled spaces, and action to be taken in the event of emergency situations (fire, bomb threat, and active shooter) and antiterrorism.

j. During the on-going performance of the contract, if any Contractor personnel are identified by the COR as a potential threat to the health, safety, security, general well-being or operational mission of the installation and its population the Contractor shall take appropriate steps to remove and replace such personnel. The Contractor shall not be reimbursed for costs associated with such removal, including the costs for replacement of personnel.

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k. The Contractor shall comply with physical security standards for a Level One restricted area per OPNAVINST 5530.14 and NCTAMSLANT Access Memo dated 7 December 2017 for the protection of the BCO and supporting structures and facilities. The Contractor shall also comply with Homeland Security Presidential Directive 12 which states:

The implementation of Homeland Security Presidential Directive 12 (HSPD-12) has extended the basic investigative requirement to un-cleared Contractors. These persons must, under HSPD-12, receive at least a National Agency Check with Inquiries (NACI) level investigation. Therefore, agency discretion with regards to the investigation of this population has been greatly reduced.

10.1 Defense Biometric Identification System (DBIDS)

The Contractor shall be required to enroll in the Defense Biometric Identification System (DBIDS) for Base Access. Defense Biometric Identification System (DBIDS) increases installation security and communications by receiving frequent database updates on changes to personnel/credential status, law enforcement warrants, lost/stolen cards, and force protection conditions. The system provides a continuous vetting anytime the DBIDS card is scanned at an installation entry point.

If you currently have a Navy Commercial Access Control System (NCACS) card, the following is required to get a DBIDS credential:

• Present your NCACS Card and a completed copy of the SECNAV FORM 5512/1 to the base Visitor Control Center (VCC) representative.

• The VCC will retrieve your information in the computer, ensuring all information is current and correct.

• Once your information is validated, a temporary DBIDS credential is provided.

• Your temporary credential will have an expiration date, prior to which you will need to obtain your permanent DBIDS credential (~ 180 days).

• For each additional U.S. Navy installation to which you need access, the first time you visit you only need to bring your DBIDS credential and statement of purpose for base access when arriving at the Visitor Control Center.

• The representative will enter base access authorization and then you may proceed to work.

If you do NOT have an NCACS Card, the following is required to obtain a DBIDS credential:

• Present a letter or official document from my government sponsoring organization that provides the purpose for your access.

• Present valid identification, such as a passport or Real ID Act-compliant state driver’s license.

• Present a completed copy of the SECNAV 5512/1 form to obtain your background check.

• Upon completion of the background check, the Visitor Control Center representative will complete the DBIDS enrollment process, which includes your photo, fingerprints, base restrictions, and several other assessments; after all this is done, you will be provided with your new DBIDS credential.

• You may now proceed to work.

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FOR ADDITIONAL QUESTIONS ABOUT OBTAINING A DBIDS CARD, CONTACT YOUR LOCAL BASE VISITOR CONTROL CENTER OR https://www.cnic.navy.mil/om/dbids.html.

10.2 Access to Federal Facilities

Homeland Security Presidential Directive (HSPD)-12; Policy for a Common Identification Standard for Federal Employees and Contractors, mandates Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees and/or Contractors (including Contractor employees) for gaining physical access to Federally controlled facilities and logical access to Federally controlled information systems. HSPD-12 directs the Department of Commerce to develop a Federal Information Processing Standards (FIPS) publications to define such a common identity credential. Under this clause, and its implementing directives; Contractor and Contractor employees working at a federally controlled base, facility, or activity performing under this contract shall meet HSPD-12 and FIPS credentialing standards for issuance of the Defense Biometric Identification System (DBIDS) Personal Identity Verification (PIV) card. When access to a base, facility, or activity is required, Contractor employees shall in-process with the Navy Command Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual’s performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR. To obtain a DBIDS credential and obtain base access; Contractor shall acquire DoD sponsorship via the COR/ACOR, have a thorough identity check, be properly vetted, and have a legitimate reason for base access. Identity checks require a passport or a Real ID Act-compliant state driver's license. Vetting occurs when the individual's background check/investigation and identification are compared against authoritative criminal justice data bases and favorably adjudicated, and the individual has a letter or official document (Sponsorship Letter or SECNAV Form 5512-1) from the sponsoring organization (NCTAMS LANT) which articulates the reason for access. When the above criteria are satisfactorily met, DBIDs credentials are issued.

10.3 Contractor Suitability Background Investigation Requirements

DoD security policy requires that all positions be given a sensitivity value based on level of risk factors to ensure appropriate protective measures are applied. Government sponsor recognizes Contractor position sensitivity as Non-Sensitive/Moderate Risk requiring a Suitability Tier 2/Tier 2S background investigation. Duties involve Key Resources, publicly or privately controlled, essential to the minimal operations of the Government; Government service delivery, including customer service; requiring integrity or efficiency of the service; and activities demanding a significant degree of public trust (Government programs or operations).

At a minimum, each Contractor employee shall be a US citizen and have a favorably completed Tier 2/2S to obtain a favorable suitability determination to work on contract. Each Contractor employee assigned to work on this contract shall be required to provide and/or complete:

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• Employee Profile Sheet for eQuip processing (Full Name, SSN, DOB, POB, Contact Information (work number and email address)

• CVF Form - Citizenship Verification Form (signed/dated by the Company Facility Security Officer/Representative)

• Two identity source documents, at least one which is a valid Federal or State Government-issued picture identification,

• SF-85P Questionnaire for Public Trust Positions (or equivalent OPM investigative product)

• FD-258 Applicant Fingerprint Cards (or an electronic fingerprint submission)

• Original Signed Release Statements

The Contractor shall be responsible for completing and adhering to the Navy Command Security Contractor Security Vetting Process to ensure the correct security vetting happens prior to Contractors reporting to work and providing required "access" in performance of contract duties. Failure to provide the required documentation at least 30 days after the start of the contract may result in delaying the individual’s start date.

Regardless of their duties, all Contractor employees shall in-process with the Navy Command's Security Manager prior to start of contract and shall out-process prior to their departure at the completion of the individual's performance under the contract. In-processing/Out-processing will be coordinated through the COR/ACOR. The Contractor shall ensure an active continuous evaluation program for the continuous evaluation of personnel suitability eligibility or assignment to contract duties. Contractor shall inform the COR/ACOR via email within 24hours and submit a written electronic report within five (5) business days of incidents of misconduct by its employees that violate the laws of the United States.

10.4 Interim Access

The Navy Command's Security Manager may authorize issuance of interim suitability determination upon a favorable review of the investigative questionnaire and advance favorable fingerprint results. When the results of the investigation are received, and a favorable determination is not made, the Contractor employee working on the contract under interim access will be denied approval to continue to work on contract.

10.5 Denial or Termination of Access

The potential consequences of any requirement under this clause including denial or termination of physical or system access in no way relieves the Contractor from the requirement to execute performance under the contract within the timeframes specified in the contract. Contractors shall plan ahead in processing their employees and Sub-Contractor employees. The Contractor shall insert this clause in all subcontracts when the Sub-Contractor is permitted to have unclassified access to a federally controlled facility, federally controlled information system/network and/or to Government information, meaning information not authorized for public release.

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10.6 Access to DoD/DoN IT Systems

Access to DoD/DoN IT Systems is not required under the contract.

10.7 Contractor’s Security Representative

The Contractor shall designate an employee to serve as the Contractor’s Security Representative. Within three (3) workdays after contract award, the Contractor shall provide to the requiring Navy Command Security Manager and the Contracting Officer, in writing, the name, title, address and phone number for the Contractor’s Security Representative. The Contractor’s Security Representative shall be the primary point of contact on any security matter.

10.8 Identification, Security Requirements and Vehicle Passes

a. Daily Base Access: The Contractor shall comply with the NAS Jacksonville/NAVSTA Mayport and NCTAMSLANT regulations for obtaining personnel identification and vehicle passes. Certifications of need for access to the base and assigned buildings may be coordinated with the COR.

11.0 Safety and Environmental Plan

The Contractor shall comply with Federal, State, local and base regulations pertaining to the environment, including but not limited to, water, air, solid waste, and noise pollution.

12.0 OSHA

Compliance with OSHA and other applicable laws and regulations for the protection of employees is exclusively the obligation of the Contractor. Further, the Government will assume no liability or responsibility for the Contractor’s compliance or noncompliance with such requirements, with the exception of the aforementioned responsibility to make corrections according to approved plans of abatement subject to base-wide priorities.

13.0 Dialing Capabilities

a) Emergency (911) service - LEC provided

(b) National Relay service - LEC provided

(c) Existing toll free 800 – LEC provided

(d) Local exchange - LEC provided

(e) International operator - Government FTS contract provided

(f) Local calling area unchanged boundaries - LEC provided

(g) FTS long distance services - Government FTS contract provided

(h) Current dialing restrictions apply - LEC provided

14.0 Support Services

(a) 24 hours a day, 7 days a week

(b) 99.999% reliability

15.0 Points of Contact

Contracting Officer Robert Joas, Head of Contracting

Contracting Officer Representative

TBD ARO

BCO Southeast Region Division Head

TBD ARO