_2489_B ITB.pdf

This document is an Invitation to Bid (ITB) issued by the City of Orlando, Florida for the purchase of various Utility Billing and Collection Services. The project overview indicates the City is seeking bids from qualified firms to provide automated and manual utility billing services, payment processing, and customer service call center operations for the City's water, wastewater, and stormwater utility accounts. The ITB specifies the required services, quantities, and contract term of 5 years with 2 optional 1-year renewals.

The pricing terms call for respondents to provide unit prices for each service and activity. There are no specific set-asides identified, though the City reserves the right to make awards to multiple vendors. The current incumbent is not named. The ITB requires respondents to demonstrate financial capability and identify any potential funding sources or requirements. Responses are due by April 20, 2023, and the City anticipates making contract awards by June 1, 2023.