RFP_Questions.pdf

RFP Reference Question(s)

B.2.1 How many executive leaders are included in this category? 6

What is the tenure of the current executive team and how many more years will this team likely be leading the organization? 1-4 years current tenure; 5 years

B.2.2 How many mid-level managers are included in this category? 25

B.2.3 How may department supervisors are included in this category? 51

B.2.5 How many staff will be included in the training? How many staff are physicians?

1010; 110 (includes vacancies)

B.2.6 How many staff will be included in the training? 1010-1200 How many staff are physicians? 110 (includes vacancies)

1.1 When was the last GSU all employee survey conducted? June 2015

Was the current GSU executive team in place when the most recent all employee survey was conducted? Yes

Did the last GSU all employee survey measure employee satisfaction and engagement? If yes, what survey instrument was used? Survey monkey

2.1.1 Does the government anticipate the need to develop unique content for this effort or can existing content be utilized? If the existing content is sufficient to meet the performance requirements, then the government would not anticipate the need to develop unique content for this effort.

2.2 What is the distribution of executive leaders, mid-level managers, supervisors and staff between GIMC and THC? 942 staff at GIMC, 24 of those are mid-level management and 54 are supervisors; 68 total staff at THC, 7 of those are supervisors.

5.0 & 6.0 Will these sections apply to vendors who are not accessing GSU computer systems or delivering a web-based solution?

This depends: If the vendor is proposing to host the web application, they do not apply.

If the vendor is proposing GIMC to host and manage the web application, we would need these documents.

7.1.1 HCAHPS is a survey focused on inpatient populations. GIMC and THC also serve outpatient populations. What training models are anticipated in outpatient areas? Similar training models are anticipated; currently using the NET Promoter Score in outpatient settings.

7.1.2 Why does the government anticipate the need for web-based training versus in-person training? Are in-person training session prohibited under this RFP?

Much of the training will be done with staff who provide direct patient care in clinical settings; some providers involved with direct patient care may not be able to attend in-person trainings. Web-based Trainings would need to be available for those staff who cannot attend in person. Additionally, a web-based training might be beneficial to set the goals and expectations for all staff prior to beginning the actual in-person training.

7.2.1 Will data will be available to evaluate patient experiences in non-inpatient areas? The NET Promoter Scores will be available for outpatient clinics.

10 Will the government or the contractor be expected to complete the Customer Satisfaction Survey mentioned in 10.1.2? Contractor will be expected to complete the Customer Satisfaction Survey.

Is the 30% HCAHPS improvement expected across all HCAHPS domains, questions or overall rating and likelihood to recommend questions? The HCAHPS improvement is expected to be 30% increase overall.

What survey tool will be used to evaluate the impact of the program in non-inpatient areas? The NET Promoter Score is the current survey tool used for outpatient settings.

Realizing that sustainable improvements from such a program will require close partnership between the contractor and government executive team, what will the government responsibilities include under the warranty provisions?

It is the vision of this organization to be the healthcare system of choice for our patients. Executive leadership understands that certain things are crucial to meet that goal, to include leadership develop and training, along with training of all staff to help meet the goal.

Also, can the government commit that this program will have executive support should there be a transition of executive team members? Yes; this vision to be the healthcare system of choice for our patients should go beyond current leadership into the future as it is an essential component of a quality healthcare organization.

E.2.1.A.a Will this section be updated to include non-HCAHPS surveys for non-inpatient populations? Yes, the NET Promoter Score will be utilized as evaluation for outpatient settings.

E.2.1.A.b Please clarify this evaluation criteria. How does Hospital Revenue Generation apply to this requirement? If it does apply, what goals are associated with revenue generation (improvement in VBP dollars or some other type of revenue)? The goal associated with this requirement is to have increased efficiency in the healthcare system which would occur with advanced training for the leadership and training for all staff.

Also, what type of Accreditation and Certification is needed or from what type of accrediting/certifying organization? No specific accreditation and certification is required, Contractor shall provide the type of accreditation and/or certification the Contractor currently attains.

E.2.1.C.a & E.2.1.C.i Can “interface capabilities” be removed if the contractor is proposing an in-person solution? Yes, if an in-person solution is proposed.

E.2.1.C.l Can the government provide examples of what it means by “newly developed technology and/or instructional techniques?” Individual coaching for executive leadership and small groups; group training for small and large groups, and webinars or web-based trainings for all staff.