OCPO SharePoint On line Support PWS (SEWP V _DRAFT PWS 4_30_24.pdf

Performance Work Statement

OCPO On-line IT Support

TO ALL INTERESTED PARTIES

SEWP V Request for Information (RFI) – THIS REQUEST FOR INFORMATION (RFI) IS RELEASED PURSUANT TO

FEDERAL ACQUISITION REGULATION (FAR) PART 10, MARKET RESEARCH.

This RFI/Sources Sought is issued solely for information and planning purposes only and shall not be construed as either a solicitation or the obligation on the part of Government. This is NOT a solicitation for proposals, proposal abstracts or quotations. This notice is for market research purposes only. No reimbursement will be made for any costs associated with providing information in response to this announcement or any follow-up information requests.

Respondents will NOT be notified of the results of the analysis. All data received in response to this SEWP V Request for Information (RFI) that is marked or designated as corporate or proprietary information will be fully protected from release outside the Government. The Government shall not be liable for or suffer any consequential damages for any proprietary information not properly identified. Proprietary information will be safeguarded in accordance with all applicable Government regulations. All documentation shall become the property of the Government and will not be returned.

Introduction

The IRS Office of the Chief Procurement Officer (OCPO) provides procurement support for the IRS, the Department of Treasury Departmental Offices (DO), and the Bureau of Engraving and Printing (BEP). On average, each year, the IRS executes 1,900 contracts with a total contract value under $10M; 60 contracts with a total contract value over $10M and under $100M; and 15 contracts with a total contract value over $100M.

OCPO is comprised of various divisions. These divisions support different aspects of the acquisition lifecycle and business processes that allow OCPO to provide exceptional service to its stakeholders.

The divisions within OCPO that this effort will support are:

1. Office of Resource Planning (ORP) – Manages OCPO business operations, coordinating organizational strategy and evaluation, budget planning and execution, human resources, communications, and risk management activities.

2. Acquisition Management & Planning (AMP) – Proactively engages OCPO customers and stakeholders to deliver effective, advanced acquisition planning services and drive innovative, optimal acquisition solutions.

3. Office of Analytics, Research, & Technology (ART) – Maintains procurement data systems and repositories, conducts advanced data analytics, and manages tools and technology for OCPO.

4. Office of Procurement Policy (OPP) – Oversees compliance and quality assurance reviews of procurement operations and manages training and developmental opportunities for the procurement workforce.

5. Office of Business Solutions Acquisition (OBSA) – Plans, negotiates, executes, and manages the procurements of non-information technology products and services for OCPO customers.

6. Office of Information Technology Acquisition (OITA) – Plans, negotiates, executes, and manages the procurements of information technology products and services for OCPO customers.

The required services help OCPO achieve its two equally important strategic goals:.

1. Modernization: Identify ways to modernize existing tools, business process and platforms to allow for accurate data-driven decision making; maximize efficiencies while identifying optimal organizational solutions that will allow for OCPO to recruit, hire, retain and empower the workforce and strengthen external OCPO partner relationships; and

2. Organizational Support Services: maintain operational continuity while enhancing our current business process and ensure top notch transparent customer service is provided to all stakeholders.

Background

This effort requires a need for IT support services necessary to modernize and maintain procurement goals and objectives by providing support services to include:

• A full range of organizational and application analysis, design, development oversight, implementation, documentation, governance, strategy, communications, maintenance and modernize, develop, and enhance existing OCPO SharePoint Online (SPO) environment as well as organizational business processes.

Scope of Work

The scope of this Performance Work Statement (PWS) encompasses contractor IT support services for: project management, development, and maintenance of OCPO Microsoft 365 (M365) applications and SharePoint Online (SPO) environment.

This PWS incorporates the technical services necessary to deliver and ensure ongoing operations of OCPO M365 applications and SPO environment which include but not limited to SharePoint design, information security, data and application integration, web parts, data workflow, forms, web content management, data and share libraries, system integration and data connection, data ingestion and analysis, data tracking, customer consultation/coordination, briefing, requirements specification analysis, data analysis, reporting, planning, and technical services.

Authorized Users

OCPO is authorized to use this for M365, SharePoint, and Automation Support Services.

Contract Type

This is a hybrid task order of Firm Fixed Price (FFP) and Labor Hours (LH).

The Contract Line-Item Numbers (CLINs) are outlined below TBD.

Description of Tasks

The work outlined in the below task areas shall be undertaken at the direction of the IRS as needed.

KICK-OFF MEETING

A kickoff meeting will be held within ten (10) business days of award or other mutually agreed upon date. The contractor shall meet with Government representatives at a mutually agreed upon location or via teleconference. The intent of this meeting is to initiate the communication process between the IRS and the Contractor by introducing key participants, explaining their roles, reviewing communication ground rules, and assuring a common understanding of the requirements and objectives.

The meeting shall include an introduction of those in attendance and discussion of the successful Contractor’s approach and plan for scope of work. The contractor shall provide meeting notes (inclusive of any follow-up actions) to the Government within five (5) business days after the meeting.

The completion of this meeting shall result in the following:

1. The Contractor and Government personnel who will perform work under this award will be introduced.

2. Any issues concerning the Contractor clearances for contractor personnel will be discussed.

3. The Contractor shall demonstrate confirmation of their understanding of the work to be accomplished under this PWS.

4. The Contractor shall provide the accounting period end dates to be used for the term of this award.

Support Services

SharePoint Support the development and maintenance of a SharePoint, OCPO customer and internal facing sites and maintain the sites contents catalog of sites, site pages, owners, purpose, size, and usage. The contractor shall track all share point site requests, building SharePoint sites, document libraries using knowledge management platforms, workflows, web parts, forms, applications, and other items within SharePoint.

Development deliverables will be tested and provided to the government within 2 business days unless otherwise outline by the government subject matter expert (SME). The contractor shall monitor and manage intake of service requests pertaining to SharePoint support via OCPO Communications Request System (CRS); employ soft skills when engaging customer by means of email and verbal contact and maintain knowledge of M365 application support services.

For SharePoint environment and OCPO application maintenance, the contractor shall perform the following:

• Enforce security policies by means of IRS SharePoint policy guidance and governance.

• Maintain data integrity according to IRS regulatory compliance standards

(reference IRS Internal Revenue Manual (IRM)).

• Monitor and maintain the sites contents catalog of sites, site pages, owners, purpose, size, and usage.

• Monitor performance through various tools accessible within IRS infrastructure.

• Update, maintain or develop documentation of OCPO’s SharePoint environment and applications.

• Undertake and operate CRS service requests NLT one business day after assigned or communicated by Government Technical Lead.

• Resolve CRS service requests within two business days from the assigned date unless specified as an extended task or project by Government Technical Lead.

• Report or escalate issues, concerns, or unresolved service requests to Government Technical Lead within three days.

The contractor shall provide MS power platform SME(s) to assist the government in the evaluation, development of strategies, application development, implementation and maintenance of Power App, Power Bi and Power automate.

Contractor Qualifications

Contractor staff should have the necessary experience required for this contract. At a minimum, the following labor categories will be needed for this contract.

Experience:

• Project Management Analyst: Development of project plans, risk management, governance, etc. Analyzes project business requirements. Evaluates and documents workflow, organization, and plans and develops recommended solutions. Applies business process improvement practices to reengineer methodologies and business process improvement projects. Applies activity and data modeling, transaction flow analysis, internal control and risk analysis, and modern business methods and performance measurement techniques. Constructs business improvement opportunities consistent with management guiding principles and cost saving object

• Project Management Analyst II - Years’ experience 3 – 4 (Journeyman)

• Project Management Analyst III - Years’ experience 5+ (Senior)

• MS Power Platform and SharePoint Page Developer and Designer: Conducts application development utilizing the Microsoft SharePoint Online Power Platform application development tools, performs SharePoint web page design, development, and deployment.

• SharePoint design, management, and development II - Years’ experience 3

– 4 (Journeyman)

• SharePoint design, management, and development III -Years’ experience 5-9 (Senior)

Labor Categories

Task Description

Corresponding Task Number

Estimated number of hours… (1920 full time, 960 part time)

Special Skills Labor Category

Development, and maintenance of

OCPO

Microsoft 365 (M365) applications and SharePoint Online (SPO) environment

TBD TBD Page content management , design, and development

Web Developer/Web Administrator (Senior)

Development, and maintenance of

OCPO

Microsoft 365 (M365) applications and SharePoint Online (SPO) environment

TBD TBD Page content management , design, and development

Web Developer/Web Administrator (Journeyman)

Development, and maintenance of

OCPO

Microsoft 365 (M365) applications and SharePoint Online (SPO) environment

TBD TBD Power Platform application developers

Web Developer/Web Administrator (Journeyman)

Project Management

TBD TBD Project Management

IT Project Manager (Senior)

At the request of either the Contractor or the Government, the Contractor may, throughout the life of the contract, propose additional labor categories, rates, and descriptions. These additional categories, rates, and descriptions will be negotiated on a case-by-case basis. The additional categories, rates and descriptions proposed, upon determination by the

Government that they are fair and reasonable, and within the scope of the original contract may be incorporated into the contract by modification.

Period of Performance

Base Period plus 4 option periods.

Place of Performance

The place of performance for this contract is at Contractor site (Remote Work).

Security

The Contractor must submit Risk Assessment Checklist to Contractor Security Management. Contract/sub-contractors are not permitted to begin work on the contract until the following forms have been completed, reviewed by the COR to ensure completeness and accuracy (incomplete forms will be rejected by CSM), properly submitted to CSM, and Personnel Security (PS) has granted interim staff-like access approval. All contractor personnel requiring access to federal facilities or government information shall have an adjudicated (Minimum Background Investigation) MBI prior to beginning work on behalf of the government.

Government Furnished Property

Contractor personnel will be furnished with an IRS sourced laptop computer. Government information shall be limited only to what is needed to complete an assigned task.

Government Furnished Information

The Government Program Manager shall provide all data, information, or documentation it determines is needed for the successful performance and completion of the Order to the Contractor.

Upon the request by the Government Program Manager or at completion of the Order, the Contractor shall immediately return any information provided for the performance of the task(s).

Inspection and Acceptance

Final inspection and acceptance will be performed by the COR. The COR T has the right to review, require correction, if necessary, and accept the work products produced by the Contractor. Such review(s) shall be carried out within 30 days so as to not impede the work of the Contractor. Any product of work shall be deemed accepted as submitted if the COR does not issue written comments and/or required corrections within 30 days from the date of receipt of such product from the Contractor.

Invoicing

All payments will be processed through the Invoice Processing Platform (IPP) which is a https://www.lawinsider.com/clause/right-to-review https://www.lawinsider.com/clause/right-to-review https://www.lawinsider.com/clause/work-products https://www.lawinsider.com/clause/by-the-contractor https://www.lawinsider.com/clause/by-the-contractor https://www.lawinsider.com/clause/of-the-contractor https://www.lawinsider.com/clause/of-work https://www.lawinsider.com/dictionary/deemed-accepted https://www.lawinsider.com/dictionary/written-comments https://www.lawinsider.com/clause/receipt-of secure, web-based system. Invoice must be submitted via the Invoice Processing Platform (IPP) at www.ipp.gov. Invoice instructions will be provided with each Task Order.

Contractor On-Boarding Requirements

Staff-Like Access Definition and Requirements Only those contractors/subcontractors who require staff-like access to IRS systems, data, or facilities will follow the outlined process below. Those whose access is infrequent, or will not need staff-like access, and will be 100% escorted while in IRS space, will be managed by the Contracting Officer’s Representative (COR). Escort access is only permitted for infrequent access to IRS facilities and is NOT permitted if subjects require sensitive but unclassified (SBU) data access or systems access.

Contractors/subcontractors are not permitted to have “staff-like access” to IRS facilities, systems, or SBU data until they are determined to be both eligible and suitable to perform work as an IRS contractor by IRS Personnel Security (PS). Each contractor/subcontractor assigned to work under an IRS contract shall undergo investigative processing commensurate with the risk level designation associated with the work to be performed, and comparable to that required for Federal employees who occupy the same positions and who have the same position sensitivity designation.

“Staff-like Access” is authority granted to perform one or more of the following:

• Enter IRS facilities or space (owned or leased) unescorted (when properly badged);

• Possess login credentials to information systems (IRS or Vendor-owned systems that store, collect, and /or process IRS information);

• Possess physical and/or logical access to (including the opportunity to see, read, transcribe, and/or interpret) Sensitive but Unclassified (SBU) data, wherever the location; (See IRM 10.5.1 for examples of SBU data);

• Possess physical access to (including the opportunity to see, read, transcribe, and/or interpret) security items and products (e.g., items that must be stored in a locked container, security container, or a secure room, wherever the location.

These items include, but are not limited to security devices/records, computer equipment, Identification media. For details and further security requirements, see IRM 1.4.6.5.1, Minimum Protection Standards); or,

• Enter physical areas, wherever the location, that store/process SBU information (unescorted).

Staff-Like Access is granted to an individual who is not an IRS employee (and includes, but is not limited to: contractors/subcontractors, whether procured by IRS or another federal agency, Vendors, delivery persons, experts, consultants, paid/unpaid interns, other federal employees, cleaning/maintenance employees, etc.), and is approved upon required completion of a favorable suitability/fitness determination conducted by IRS Personnel Security.

Eligibility requirements Contractors must be eligible for IRS contract employment prior to submitting investigative forms/documentation used to determine their suitability. The vendor must communicate the eligibility requirements to their employees up front and state that only employees who http://www.ipp.gov/ meet the eligibility requirements should apply for IRS contract employment.

• Contractor employees shall be federal tax compliant and must remain compliant while working on an IRS contract. Tax compliance will be determined by a check of the contractor employee’s federal tax accounts by trained IRS employees, to ensure that the contractor employees are not currently delinquent on their federal tax obligations.

• Contractor employees shall be U.S. citizens or Lawful Permanent Residents (LPR), based on their designated risk level. For foreign-born subjects requiring staff-like access, they shall provide their Alien Registration number, full name, and date of birth.

a. If designated as low risk, contractors must be U.S. citizens or LPRs;

b. If designated as moderate risk, contractors must be U.S. citizens, or LPRs with a minimum of three consecutive years of U.S. residency from the date of legal entry as an LPR;

c. If designated as high risk, contractors must be U.S. Citizens.

• Male contractors born after December 31, 1959, must be registered with Selective Service. If they are not registered, or are exempt from the requirement, they must provide a Status Information Letter from Selective Service.

1. Selective Service Registration Documentation – all male contractors/subcontractors requiring staff-like access who are born after 12/31/1959 must be registered with Selective Service (SS).

Registration can be verified at the SS website at www.sss.gov.

Requirements include:

2. If the subject is properly registered, he must provide an official letter of verification from the SS website to the IRS. Letters can be printed/saved from the SS website upon verification of registration;

3. If the subject is foreign-born, the subject must contact the Selective Service

(SS) Office and obtain the following to provide to the IRS:

a. a letter from SS stating the subject was not required to register; or,

b. a letter from SS stating the subject was required to register, but it’s too late. The subject must also provide a written explanation as to why his non-registration was not knowing and willful.

4. If the subject is a US Citizen and was required to register but is not registered, the subject must provide a written explanation as to why his non-registration was not knowing and willful and provide it to the IRS.

• Suitability Screening Requirements Once deemed eligible, contractors will be screened for suitability or fitness for duty based on their backgrounds. This process begins with timely submission of required investigative forms. The vendor shall assign a Vendor point of contact (POC) to manage this process.

Contractors/subcontractors needing staff-like access are not permitted to begin work on the contract until the required forms and documentation have been completed and properly submitted to PS (incomplete/inaccurate forms will be rejected by PS); and PS has granted, http://www.sss.gov/ at a minimum, interim staff-like access approval to the contractor/subcontractor. Only those needing staff-like access are required to submit the forms.

• Investigative Forms/Documentation

The COR and vendor will work together to determine risk levels for each unique position type required by the contract as prescribed by PS, prior to or concurrent with submission of investigative forms.

Once the contract is entered into the tracking systems, the IRS will send the assigned Vendor POC an e-mail that will include the current investigative forms for all investigative processes, general guidance for completing documents, and instructions for properly submitting the completed documents. In addition, the Vendor POC e-mail will include instructions for what selective service registration and citizenship documentation is required from each applicant needing staff-like access. The e-mail will include the following forms, due within 10 business days of receipt (if IRS approval is required to confirm the qualifications of proposed contractor personnel, i.e.

key personnel, documents must be submitted within 10 business days of receipt of this approval).

1. Risk Assessment Checklist (RAC) (this form provides PS with all required personal information about each contractor employee requiring staff-like access);

2. Master Survey / Position Designation Tool – This questionnaire asks the vendor POC and COR to identify the duties the subjects will be performing for IRS to determine risk level for the position. A separate risk assessment must be completed for each position type on the contract (i.e., Systems Administrator, Programmer, Clerk Typist, etc.).

3. Optional Form 306 (OF-306), Declaration for Federal Employment (investigative form used by PS to aid in determining subject’s eligibility and suitability for staff-like access);

4. Non-Disclosure Agreement (all contractors who will have staff-like access to Sensitive But Unclassified (SBU) information are required to complete an agreement);

5. Form 13340, Information Provided Concerning the Disclosure and Authorization Pertaining to Consumer Reports pursuant to the Fair Credit Reporting Act (FCRA) (provides consent for PS to check subject’s financial history); and,

6. Notice 1379, Tax Check Notice (provides subject with notification of IRS’ intent to check federal tax compliance).

• Fingerprinting and e-QIP Following submission of the required investigative forms, the Vendor POC must ensure the following: All individuals listed on the RAC are fingerprinted within 5 business days after sponsorship in USAccess. If an individual is not able to make an appointment within this timeframe, the vendor will provide documentation to the IRS that an appointment was not available and provide the date of the scheduled appointment. Note to Vendor POC: Sometimes the USAccess email ends up in the contractor employees Spam or Junk Mail and may go unnoticed by the contractor employee. The Vendor POC should remind the contract employee to search their

Spam or Junk Mail folders shortly after the RAC is submitted for the USAccess email.

Contractor/subcontractor employees who are invited by PS to complete additional investigative forms in the Electronic Questionnaires for Investigations Processing (e- QIP) system must complete and release the forms in the e-QIP system within 7 calendar days of receipt of invitation.

• Submission Requirements

Submitting a contractor package with missing or incorrect information will delay the on-boarding process. PS will not start the background investigation process until all required documentation is submitted complete and accurate. The Government will reject forms that are incomplete, illegible, inaccurate, and contradict other forms in the package.

The Vendor POC will send all the required forms by their associated due dates via encrypted e-mail or file transfer to the IRS.

Contractor Employee Training Requirements

Security Awareness Training is a requirement for IRS contractors (including subcontractors) to be completed within 10 business days of receiving approval of interim staff-like access to any IRS contract and annually thereafter. Contractor must complete the required contractor security training; Security Awareness Training (SAT) Form 14616 and UNAX Form 11370.

Contractor Employee Separation Contract Requirements Contract employee separation occurs when a contractor employee is deceased, leaves for another contract/task order, the current contract expires, quits his/her job with the vendor company, cycles off IRS contracts within the vendor company, is removed for the good of the government, or is on extended absence due to military duty, pregnancy, illness, etc.

The vendor POC is responsible for notifying PS and the COR within one business day of a contractor separating. This notification may be made at any time prior to the actual separation, but no later than one business day of leaving. If the contractor works on multiple contracts/task orders, notification can be combined, and the COR for each affected contract/task order shall be included on the joint notification.

When separating from the contract, the contractor employee is responsible for securing and returning the following to the COR on or before his/her last day of work on the contract, to include but not limited to:

• IRS-issued badge and/or proxy card

• IRS keys

• IRS- issued laptops

• IRS furnished documents

• IRS passports

• All IRS data

• Any other items furnished or identified by the IRS

• Any other items or materials issued by the Agency for the contract

The return of the items is part of the contract, and the IRS will not pay for contractor time to return any of the above listed items.

INTERACTIONS AND WORK DIRECTIONS

The Contractor shall routinely interact and receive work direction from IRS OCPO personnel in the including, but not limited to the following:

• Contracting Officer Representative (COR)

• Government Program Manager (GPM)

• Contracting Officer (CO)

Key Personnel

This effort also includes professional services necessary to improve automation, dashboard view creation, data joins and connections and provide a full range of M365 application support services (listed below) to modernize the OCPO SPO environment.

• Bookings • Calendar • Delve

• Excel • Forms • Lists

• OneDrive • OneNote • Outlook

• People • Planner • Power Apps

• Power

Automate

• Power BI • PowerPoint

• Stream • Teams • To Do

• Visio • Whiteboard • Word

The contractor shall provide a project manager to support these tasks to ensure consistency and optimal performance. The Project Manager shall collaborate with the COR to assist with managing workload across all workstreams in the task order and develop presentations. At a minimum, the contractor shall identify a Contractor Technical Lead for each workstream that will collaborate with the Government Technical Lead. If the personnel are leaving, the COR shall be notified within 2 weeks prior to departure. Upon notification, a strategy shall be provided to the COR as to how to backfill that position and maintain current operations. A RAC package shall be submitted to the security process within 5 business days of that person’s departure.

The contractor will have access to the reports and data that are provided from the contract writing systems or other data sources that are stored in our data warehouse. The contract writing systems are Procurement for Public Sector (PPS), Contracting Management Lifecycle (CLM), and PRISM.

The contractor shall provide staff that have strong interpersonal and soft skills, hard skills with a deep understanding and working knowledge of M365 products with the ability to implement, develop, troubleshoot, and maintain organizational pages, sites, web parts, workflows, libraries efficiently and effectively. All staff shall be solely dedicated to this task order only. This is determined based on education and experience as mentioned below.

The contractor shall support all OCPO Divisions and employees day-to-day with the use of SPO document management and collaborations tools and shall develop reporting and visualization that can drive decisions at the Executive, Director, Branch/Section, and operation levels within OCPO. The contractor staff shall ensure that all work products and deliverables are fully tested and accurately reflect the Government’s request. The contractor staff shall develop work products and deliverables to ensure customer value is maintained throughout the life the work product or deliverable. The contractor shall take a customer first approach to each task ensuring that government task leads are kept informed as work products and deliverables are being created across all tasks within this agreement.

All contractors are considered key and shall be dedicated resources to support each task within this contract. The contractor shall align each task with driven and professional team members with the subject matter expertise to timely, efficiently, and effectively deliver work products and deliverables. Contractors shall provide professional consultants that have the subject matter expertise, experience, and operational knowledge of the task areas in which they are supporting.

QUALITY CONTROL PLAN

In this section, the Contractor shall establish and maintain a complete Quality Control Plan (QCP) to ensure that the requirements of the contract are provided as specified. The QCP shall describe the methods for identifying and preventing problems before the level of performance becomes unacceptable. This plan shall be provided two weeks after award. The COR will accept/reject Contractor’s submitted QCP after review. Contractor may be required to make revisions deliverables and schedule.

The Vendor shall provide a Bi-weekly, Monthly Status Report for each calendar month (or partial month) under the BPA to the COR, Contracting Officer (CO) and other IRS personnel deemed appropriate by the COR. The format and contents of the report shall be proposed by the Vendor in response to this solicitation and a final version shall be submitted as a deliverable on the first order.

The COR or his or her designee may request the Vendor to provide additional items that are deemed necessary.

TRAVEL

Local travel, including mileage and parking, will not be reimbursed under this Task Order.

Local travel is defined as travel within 50 miles of an employee’s main office location within the Washington D.C. Metropolitan Area.

The following is an estimate of travel costs associated with the performance of all tasks that may be issued under this PWS: $0.00. No travel outside the Washington, DC metropolitan area is anticipated.

Questions in response to this SEWP V Request for Information (RFI) may be submitted electronically on or before 05/15/2024 10:00 AM Eastern Daylight Time (EDT). The Government reserves the right to respond to some, all or none of the questions submitted. Vendors that meet the requirements described in this announcement are invited to submit their capability statements/RFI responses. The deadline for responses to this RFI is 10:00 AM 05/15/2024 Eastern Daylight Time.

Responses should be forwarded via email to both the primary, Tametha.C.Morrow@irs.gov and "cc" to Michael.a.baggagejr2@irs.gov.

Responses shall not exceed 15 pages and shall not contain any brochures, advertising or any other type of extraneous, graphic literature or documents that have not been requested and are not relevant or essential in demonstrating the company’s ability to provide the required services. Vendors may provide links to relevant websites, as appropriate.

Vendors shall reference “SEWP V Request for Information (RFI) - OCPO On-line IT Support OCPO SharePoint 24-028-OITA / OCPO

Project Name” in the subject line of their response as well as in the subject line of any other e-mail correspondence referencing this notice.

** THE GOVERNMENT WILL NOT RESPOND TO PHONE CALLS. **

Thank you for your interest.

Contracting Office Address:

Internal Revenue Service 5000 Ellin Road Lanham, MD 20706

QUALITY CONTROL PLAN