23F0001_PWS_4Oct22.pdf

FA8003-23-F-0001

4 October 2022

PERFORMANCE WORK STATEMENT (PWS)

FOR

ADVISORY AND ASSISTANCE SERVICES (A&AS)

AIR FORCE CIVIL ENGINEER CENTER (AFCEC)

HOUSING MANAGEMENT PROGRAM (CIM)

Version Dated: 4 October 2022

1.0 Introduction. The Air Force Civil Engineering Center (AFCEC) Military Housing Program (CIM) provides housing solutions for Airmen and their families throughout the Continental United States (CONUS) and Outside Continental United States (OCONUS). AFCEC requires all work to be performed in accordance with applicable federal, state, and local laws and regulations, Executive Orders, DOD/AF policies, and installation requirements in accordance with Air Force Military Housing Program. The AFCEC goal is to provide excellent customer service to Office of Secretary of Defense (OSD), Headquarters Air Force (HAF), Air Force (AF) installations and other customers. Services and deliverables shall include AF Military Housing Management Specialists A&AS support. The A&AS services with associated deliverables are to support AFCEC/CIM and AFIMSC/Det 2 CEIH & Det 4/CE, which is an extension to AFCEC, with the implementation and sustainment of internal process improvement, training, program evaluations, knowledge management, inventory and operations planning. AFCEC mission requirements supports ~15,260 family houses, ~866 dormitories with ~56,697 bed-spaces at 83 installations, 10 Major Commands, and ~150 leases worldwide. AFCEC is responsible for the management execution of AF Family Housing (FH), Unaccompanied Housing (UH), General Officers Quarters (GOQ), Furnishings Management (FM), Leased Housing (LH), Privatized Housing (PH), and Referral/Relocation programs.

2.0 Scope. AFCEC/CIM requires assistance to provide highly reliable, highly credible professional, specialized technical expertise to support AFCEC’s capability to execute an Air Force enterprise-wide view of all housing activities.

The Period of Performance (PoP) for this contract will be a single nine (9) month base year plus three (3) option periods (12 months each).

AFCEC/CIM requires technical expertise in analysis, documentation, execution of project planning and re-engineering to ensure continuity of program requirements and integration of required systems to meet contract requirements during the entire term. Performance is acceptable when there is no mission impact due to position vacancies. The government requires subject matter experts and technical document development, implementation and integration in the following areas:

• Automated Civil Engineer System-Program Management (ACES-PM)

• Business Process Mapping, Analysis and Solutions

• Knowledge Management

• Leadership Support

• Financial Management

• Manpower Analysis

• FH & UH Operations and Maintenance (O&M) Support

• Enterprise Military Housing (eMH) database

• NexGen IT

• AFCEC/CIM SharePoint Site

• Housing Evaluation Program & Management Internal Control Toolset (MICT)

• Training and Development Program

• MFH Maintenance & Construction

3.0 Description of Services. Contractor shall ensure all work products delivered are compliant with applicable Air Force Instruction (AFI) 32-6000, AFCEC Playbooks, and National Defense Authorization Act (NDAA) requirements. The contractor shall provide subject matter experts (SME) and technical expertise in support of military housing management of Family Housing (FH), Leased Housing (LH), General Officers Quarters (GOQ), Unaccompanied Housing (UH), Furnishings Management Services (FMS), Real Property (RP), MFH Maintenance & Construction to include Construction Tasking Order (CTO) programs for CONUS and OCONUS installations.

The contractor shall provide a broad spectrum of analytical, decision support, technical review, and data validation for AFCEC/CIM and AFIMSC Det’s 2 & 4. The contractor shall assist in executing all processes, procedures, and activities including document preparation, program analysis, trend analysis, and root cause analysis which include sustainability studies, database and asset management, conducting housing unit types and infrastructure assessments, creating, updating data, and reporting from an Air Force customized database, as well as other related reports and analyses as needed necessary to ensure the AF maintains the appropriate oversight and control of all AF housing programs.

3.1 Program Management Support. The contractor will collect, create, review, analyze, store, and present digital information in support of the execution of the AF Military Housing Programs.

The contractor shall assist in the dissemination of information gained on a project or program specific basis to all AF housing programs. The contractor shall produce automated reports with real-time data. The contractor shall prepare a wide variety of recurring and nonrecurring correspondence, reports, and documents that often require complex formats such as graphics or tables within text, and to include editing, reformatting, updating, and/or revising.

Deliverables will consist of technical reports, presentations, playbooks, and other electronic work products for use in support of AFCEC/CIM programs. The contractor shall collect data on services AFCEC provides to its customers. The contractor shall analyze and report on findings for, but not limited to:

• Real time updates and/or weekly review for project data in eMH

• Minimum Monthly data quality review/correction in eMH

• CIM SharePoint Site

• Monthly Newsletter

• Monthly Housing Program Evaluations

• Management Internal Control Toolset (MICT), Self-Assessment Communicators (SAC)

• Weekly updates

• Real time updates and/or weekly review on AF Housing Point of Contacts (POC) list per installation.

3.2 Business Process Mapping, Data and Analysis Support. The contractor shall provide support to evaluate, develop and implement quality assurance processes and programs for AFCEC products and services. The contractor shall provide organizational planning, business process reengineering and facilitation support to assist with developing recommendations on best practices for organizational structure and/or personnel staffing, realign roles and responsibilities, streamline processes and associated corrective plan. The contractor shall prepare and facilitate working groups or equivalent meetings with various levels of AFCEC and installation staff to brainstorm and develop solutions for targeted organization, guidance and execution topics.

Deliverables will consist of technical reports, presentations, playbooks, and other electronic work products for use in support of AFCEC/CIM programs. The contractor shall provide deliverables resulting from the technical review. These deliverables shall include an assessment of the accuracy of data and validity of analyses and interpretations of results generated by others in support of the AFCEC mission.

• Weekly updates on progress of Standard Evaluations

• Bi-weekly status on Working Group Progress

• Monthly status on Quality Assurance Progress

3.3 Technical Interchange. The contractor will provide technical expertise to the government in specified meetings with subject matter expert-level knowledge, both locally and abroad. The contractor shall participate in meetings as required with AFCEC to evaluate program and project level activities for the CIM mission. The Contractor shall coordinate (e.g., provide call-in services, coordinate schedules) and participate in project coordination review meetings / teleconferences, to discuss project scoping, issues/concerns, progress reviews, and general information exchange concerning current and future activities. The Contractor shall prepare the agenda, minutes, and presentation materials for meetings attended

3.4 Consultation Support. The contractor will provide expert level consultation in support of implementation and sustainment of AF Military Housing Programs, it is estimated that there will be one meeting per week. Expert support shall consist of (1) performing analysis to support strategic decision making or other expert analysis of a non-routine enterprise-wide programmatic or technical issues; (2) study government efforts to support AF and DoD clients, especially when those efforts are addressing unique and difficult problems including addressing controversial topics, to provide recommendations that streamline existing processes or procedures, (3) conduct technical studies, and (4) information management and reporting (including development of methodologies for management and reporting).

The contractor will review policy, program business rules, etc. to assist CIM with housing oversight from a portfolio, operational, and tactical perspective; and assist the government staff with the continuous improvement of housing strategy by developing draft internal measurements/matrices/products for the division to gauge effectiveness in AF Military Housing planning, programming, and execution. The contractor will apply existing policy documents, professional experience, and expert judgement to evaluate for consistency with existing applicable policy and standards documents, including AFIs, and program business rules.

3.5 Statutory and Regulatory Requirements Support. The contractor shall provide deliverables, which review and analyze new statutory and regulatory guidance and make recommendations on the impact to CIM. Deliverables shall include recommendations for AF integration of these requirements. It is estimated that there will be one meeting per month to review deliverables provided during that period.

3.6 Training and Development Support. With government oversight, assist in the development, management and delivery of a comprehensive Critical Training program that captures the most important tasks at the base level. Build a detailed structure, identifying the major objective of the program with focus on curriculum development that maximized flexible of delivery methods and documentation to include training materials, playbooks and job aides. Historically, there have been about 16 training offerings per year covering nine (9) topics involving about forty-one (41) slide presentations. Most training offerings have involved about thirty (30) attendees with some class offerings up about forty (40).

Review all slide decks used for training with other agencies (AFIT, MHLI, IREM, etc.) to ensure work is not duplicated/copied. Ensure slide decks supporting training vs education (two different approaches)

Produce/Update all slide decks for all program elements within AFI 32-6000 and Strategic Training Plan (Budget, MICT, EMH, Dorms, Furnishings, etc.) used to teach housing personnel by coordinating with program managers. Three weeks prior to all events review slides and provide guidance to presenters on their program/presentation

3.6.1. Training in CONUS/OCONUS Locations. The duration of each training event will consist of five (5) business days, excluding set up time. One individual will need to attend every training event, arriving up to two (2) days prior to the start of each CONUS location and up to three (3) days prior to the start for each OCONUS location, and stay for entire event. One training event will be scheduled for each of the OCONUS areas (one (1) in Europe and one (1) in East Asia), and two (2) training events will be scheduled for CONUS (one training event will be scheduled in East Cost and one (1) in the West Coast areas).

Ensure video capabilities are in place to video all training for future use to include verifying set up for audio-visual (computers, screens, speakers, etc.) before training event starts—ensuring computer slide shows are working the day prior to event starting.

Produce and ship (costs to be at contractor’s expense) all required materials two weeks prior to support training events (certificates, badges, training exercises, critiques, assessments, name tents, 2 sets of hard copies of all slide decks, training folders, agendas, etc.). Training materials have historically been what would be as typically offered at any general training event, such as small binders for each class participant, surveys, worksheets, etc. estimated at three (3) to four (4) pounds per attendee.

Coordinate with base POC on submitting required documentation 30 days prior to event for base access (gatekeeper forms, leadership visit forms, etc.)

Confirm with base POC and secure lodging and venues to support training events (base lodging first choice before going off-base, venue on base preferably at no cost before going for venues and adding costs) – shall be accomplished 60 days before event.

Contractor to use the DoD Conference Tool Estimate Form to provide as attachment to upcoming eSSS 90 days prior to conferences.

Incorporate learning assessments, surveys and 30 days after surveys for each training event

3.6.2. Local Training/Global Symposium. There is one training event scheduled in the local area (San Antonio, Texas) every year, starting 2023. The contractor will assist government lead in reserving a hotel meeting space that can accommodate up to 500 attendees for the first year and within walking distance of restaurants since transportation will not be provided, preferable on the San Antonio Riverwalk to accommodate training. Contractor shall present at least five venues to the Air Force for a final decision on location. Recommended venues must have recent experience (within the past 24 months) hosting Air Force/Army event and be able to provide a conference coordinator to be the liaison for the conference. Recommended venues should meet the following criteria:

• Hotel must have recent experience (within the past 24 months) hosting conferences for up to 500 attendees

• Hotel must accommodate 300+ sleeping rooms at the Government Per Diem rate

• Hotel can provide one conference coordinator to be the liaison for the conference

• Hotel can provide large ballroom beginning morning General Sessions.

• Hotel can provide 2 large rooms for afternoon BCE Forum and 1173 Career Field Forum

• Hotel can provide one small workshop room to be used for administrative purposes

• Hotel can provide medium meeting room for 1st week of May for Project Owner meeting

• Hotel can provide plated luncheon for one meeting; attendees will be responsible for their cost of the meal

• Hotel can provide space for AM and PM breaks

• Hotel can provide six-eight breakout rooms large enough to accommodate 60 people each

• Hotel can provide Wi-Fi at no cost in general areas and free/reduced price to guests in sleeping rooms

3.6.2.1. Videographer. Video all general sessions, presentations and panel discussions. Provide B-roll footage of the conference venue, San Antonio Riverwalk and participants. Edit all training footage into one file with a run time of no more than 2 minutes 30 seconds telling the conference story for general Air Force training.

Produce/edit high quality individual files of all general session speakers, presenters and all panel discussions suitable to be uploaded to SharePoint website

• Must ensure all videos are able to be loaded onto the AF SharePoint site and are available from .mil accounts

• Files need to be able to be loaded into SharePoint site – review site qualifications before proceeding

3.6.2.2. Workshop/and Training Logistics. Provide electronic registration portal each year for all attendees not only for symposium but for other scheduled virtual training for the year to include:

• Conference attendance

• Collect conference fee to cover individual personal cost of luncheon

• Link to Hotel registration portal

• Registration for individual breakout sessions

Provide weekly updates to the Air Force on all registration activity Be prepared to provide updates to the Air Force on all registration activity out of cycle should there be a spike or lag in registration requiring Air Force action

• Facilitate pre-conference walk-throughs (at least three) at the hotel for Air Force. Include at minimum:

• Transportation to discuss DV Parking

• Guest Registration to discuss DV hotel rooms

• Audio Visual coordinator

• Conference/Banquet Coordinator

Provide information table with contract manning daily during training event from 0700-1700.

Prepare to greet and check-in all attendees providing meeting materials and conference name tags/lanyards. Assist government lead and hotel staff to ensure meeting rooms are prepared and all equipment is working.

• Produce workshop hot wash at the end of each training day, after conference end and at conference wrap-up with lessons learned/recommendations for future conferences NLT 10 business days post conference

3.6.2.3. Audio Visual Equipment and Conference Set-Up

• Minimum of two 9x12 foot (or larger) screens for the ballroom and one 9x12 foot (or larger) screen each for the breakout rooms and Project Owner meeting room

• Projection stands with skirts for each room

• LCD Video and Computer projector with wireless mouse and laser pointer for each room

– two projectors for the ballroom configured to project from a single computer

• Wireless lavalier microphones for speakers, no less than two for the General Session and two for each breakout room

• Wireless handheld microphones no less than two for each breakout room and no less than four for the ballroom

• Podium and microphone stand provided for each breakout room

• Podium on risers in ballroom

• Skirted table set with table microphones for Distinguished Guests on riser during General

Session

• Skirted table set with table microphones for Panel Discussions during general sessions

• Computer connections in each room for speakers and panelists and mixer in the ballroom for general sessions

• Powered speakers sufficient for each room size

• Ensure hotel has A/V staff member always available to handle any A/V issues that might arise.

3.6.2.4. Design Workshop/Virtual Materials. Design and print high quality meeting materials after government staff approval exhibiting a consistent theme for the entire Global Housing event. Materials for the event will include, but are not limited to the following:

• All banners and signage used during the event

• Folders for meeting materials

• Name tags identifying speakers, attendees, etc.

• Table tents for distinguished guests and panel discussion participants

• Government approved training agenda

• Biographies of all distinguished speakers and guests

• Map of downtown San Antonio highlighting areas of interest

3.6.3. Alternative Virtual Training/E-learning. Develop options (with milestones) when in-house training events are not possible (may include WebEx, DCO, Phone Conferences, U-tube, etc.)—may have a cost associated for licenses which will be at contractor’s expense. There has been up to 12 virtual trainings per year, lasting from two (2) to five (5) normal business days in duration.

• Training materials development: Develop critical job aids (SOPs, Best Practices, Checklists, etc.) that can be additional resources used during all training events and be used independently outside of training events. Job aides typically have developed ad hoc, are one (1) to five (5) products distilling processes down to essential activities and been provided in electronic format. They shall be posted to the AFCEC SharePoint site and may be incorporated into other training offerings to include in-person events.

• Maintain existing AFCEC SharePoint site for training program by updating and posting all slides and job aides supporting the specific event training and future training—track all previous training from past and future training in SharePoint by person per Housing Office both CONUS/OCONUS

3.6.4. Functional/Technical Topic Areas. Below is a list of Training Areas where producing/updating slide decks will come from:

Functional / Technical Topic Areas Soft Skills

Family Housing Management Strategic Thinking

General Officer Quarters Problem Solving

Furnishing Management Managing Organizations and Resources

Unaccompanied Housing Management Leading People

Leased Housing Management Conflict Resolution

Housing Privatization Customer Service

Resident Advocate Continuous Improvement

Housing Inspections / Compliance Leading Change

Quality Assurance

• Below are delivery methods to be created and used for all training events

Delivery Method Description Instructor Led Training In-person, interactive training events Computer-Based Training Online/on-demand web-based mobile and distance learning Just-in-time Training Training is available on-demand and is available at the point of need. Trainings will include: DCS/VTC, webinars, podcasts, YouTube tutorials, playbooks, job aids, checklists, SOPs, etc.

Video all training Allow for all training events to be videotaped either separately with no attendees or with attendees depending on the training event being offered

3.6.5. Training Metrics, Checklists, and Reports. Produce/Create Metrics, Pre/Post-Test & Score Guides for all training events within two weeks after training event. Tests given to participants are to assess their progress from the beginning to the end of a training event and will be a valuable diagnostic tool for more effective training. Provide and distribute Course Satisfaction Survey (electronically for virtual training or hard copy for in-person training) to each participant to help determine immediate reactions and feedback to the course, which will enable quick updates if necessary. Produce Participant Tracking Mechanism: Tracking will show which organizations have received training and those that may need more training.

Produce Training Checklists/Reports that will track the execution of housing operations at the installation and at AFCEC/CIM. This will help identify gaps in education and training and ensure that organizations are receiving the training that they need.

3.7 Design and Production of Visual Media Products. The contractor shall provide assistance in the development and delivery of strategic communications projects and tools. The contractor shall design, produce, and deliver visual media products to AFCEC/CIM government personnel for review, in support of the AFCEC mission. The contractor will provide production and delivery of written and/or visual media product to support communication of complex technical issues to government staff, senior leadership, and external stakeholders. The contractor shall work collaboratively with government personnel to provide both a technical and an editorial review of all work products by qualified staff.

3.8 AF Facility Design and Construction Execution Mission Support. The contractor will perform technical assistance in support of the execution of the AF MFH CTO and AF MILCON program. The contractor will collect, create, review, analyze, store, and present digital information in support of the execution. The CTO program provides the resources necessary to operate, maintain, and repair the Air Force (AF) housing and infrastructure to meet Air Force Civil Engineer (CE) mission requirements. The MFH CTO program includes: Integrated Priority List (IPL). Deliverables will consist of technical reports, presentations, cost estimates and other electronic work products for use in support of AFCEC programs and projects.

3.8.1 Planning and Assessment Support. The contractor will advise and assist with each aspect of AF Civil Engineer’s future real property and program operations planning and integration efforts, to ensure plans meet all requirements specified in applicable laws, policies and procedures.

Assess the most critical deficiencies experienced at installation housing offices and recommend strategies to assist, particularly in housing inspections and inventory management. Assess each installation’s effective utilization of its active family and/or unaccompanied housing inventories for input in the Air Force’s strategic planning processes, to include Family Housing Master Plan, Dormitory Master Plan, Housing Community Profiles, Installation Manpower Requirement Documents and Housing Requirements and Market Analyses. Analyze the resulting operational deficits to devise innovative, enterprise strategies that can be targeted to ensure the bases can continue to deliver their daily mission while new manning is resourced. Perform detailed assessments of infrastructure and facilities at designated installations to prepare accurate investment planning options, such as MILCON, SRM, RPMC, EUL, demolition, divesture and leasing, and update the applicable master plans with the data. All data will be entered and maintained in the appropriate AF information system (e.g., TRIRIGA, RPAD, eMH). Tailor housing inspections and assessments to accurately report on federal, Air Force, and state codes and regulations compliance. These inspections and assessments can be managed at the enterprise level, where master scheduling can ensure an efficient and cost-effective strategy to deploy a consistent team of subject matter experts to the required bases and should employ efficient automated tools to streamline data collection, processing and/or analysis. Develop AF portfolio-wide master plans that provide an assessment of current facility and infrastructure conditions and recommend strategic investment plans to be incorporated in AF PPBE processes (e.g., POM, FYDP, IPL, etc.). Assess AF systems (e.g., eMH, TRIRIGA, ACES, BUILDER, AFPACES, RPAD, etc.) data to identify “use” discrepancies; assist installation personnel on navigation, inquiries, issues, reports, etc.; facilitate data corrections; utilize current data to validate reports on assets provided by the installations. Provide organizational planning, business process reengineering and facilitation support to assist with developing recommendations on best practices to reorganize offices and/or personnel staffing, realign roles and responsibilities, streamline processes.

The contractor will coordinate and gather project and program data from AFCEC PMs, Det 2 and Det 4 management team, AFCEC/AFIMSC leadership, HQ USACE, NAVFAC, HQ AF, and other organizations, to analyze design and construction execution performance and present findings and make recommendations to all.

3.8.2 Project Data Repository. The contractor shall store, transmit, evaluate and/or present project data generated during the execution.

3.8.3 Project Data Collection & Analysis. The contractor shall perform data collection in support of AFCEC’s execution programs. The contractor shall analyze MILCON project data with respect to key performance indicators and report on findings. The contractor shall apply data analysis to produce draft information products for government staff review in response to internal and external requests, including audits, Congressional inquiries, senior leaders, and project managers.

Deliverables include reports, presentations, and online dashboards.

3.8.4 Detachment 4 Civil Engineer Division (Det4/CEIH) Support. The contractor shall provide support to Det 4/CEIH, located at Ramstein Air Base, Germany, by providing responsive, flexible full-spectrum installation engineering services for approximately 3,701 Family Houses, 857 Unaccompanied Housing Buildings (53 dormitories and 804 family housing units converted to UH), with 6,596 bed-spaces at 10 installations. Additionally, a large portion of the Det 4 support is supporting the Housing Requirements and Market Analysis (HRMA), Housing Community Profile (HCP), Real Property Maintenance by Contract (RPMC), Automated Civil Engineer System-Program Management (ACES-PM) and Enterprise Military Housing (eMH) programs that support USAFE OCONUS MFH. The level of this support is estimated to include one (1) Contracted Manpower Equivalent (CME) during the performance period.

3.9 Leadership Support: The contractor will perform services supporting compliance with AFCEC administrative and budgetary processes and procedures. The contractor will provide input to senior management and executives. Perform office automation duties to include, at a minimum, using multiple automated programs and software, such as databases, spreadsheets, graphics, and websites to prepare and update a wide variety of recurring and nonrecurring correspondence, reports, records and documents that often require complex formats such as graphics or tables within text, and to include editing, reformatting, updating and/or revising. At a minimum the contractor shall have the ability to transform data/metrics to graphic form (bar charts, etc.), assist with preparation of recurring reports, metrics charts, and other tracking/reporting documentation in a variety of formats using Microsoft Office applications such as SharePoint, Word, Excel, PowerPoint, Outlook, and Access. Manages organization of requirement packages upon receipt, review, and evaluate for quality and completeness, interfacing quickly and efficiently with requiring activities to accomplish revisions to packages. The level of this support is estimated to include two (2) CMEs during the performance period.

3.10 Automated Data Processing (ADP) Systems. The contractor shall possess the capability to use the ADP systems utilized by AFCEC and its customers in support of the requirements of this PWS. Systems will include CADD, BIM, project scheduling, design and construction cost estimating, technical comment resolution, program management, project management software applications. The contractor shall organize and maintain AFCEC/CF MILCON Project Information SharePoint site. The applicable ADP systems include, but are not limited to:

Adobe Pro 11 AFCEC and AF Share drives and SharePoint sites Air Force Portfolio & Asset Control & Evaluation System (AFPACES) Asset Use Opportunities GIS database Automated Civil Engineer System (ACES) – All modules Defense Enterprise Accounting and Management System (DEAMS) Enterprise Military Housing (eMH) – All modules Interim Work Information Management System (IWIMS) Management, eXecution and Tracking (MXT) Microsoft Office Suite to include Microsoft Access Real Property Assessment Database (RPAD) Sustainment Management System (SMSs) to include BUILDER, PAVER and Utility solution Task Management Tool (TMT)

TRIRIGA®

4.0 MANAGEMENT OF DELIVERABLES AND REPORTING

4.1 Services Summary (SS). The service summary reflects the objectives and thresholds used to track Contractor performance. In accordance with the Quality Performance Surveillance Plan

(QASP).

PWS

PARA

PERFORMANCE

OBJECTIVE

PERFORMANCE

THRESHOLD

2.

Properly qualified team in place with no disruption for TO duration

E: Properly qualified team in place with no disruption for duration of Task Order

VG: Properly qualified team in place within 5 days of Task Order award.

5.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES: The Government will provide laptops and Common Access Cards (CAC).

6.0 GENERAL INFORMATION

6.1 Contract Deliverables:

DELIVERABLE CDRL

Quality Control Plan A0001 Project Status Report A0002 Technical Reports, Presentations, Playbooks, and other electronic work products

A0003

Review and analyze new statutory and regulatory guidance

A0004

Visual Media Products A0005 Travel Report A0006

S: Properly qualified team in place within 6-10 days of Task Order award

M: Properly qualified team in place within 11- 15 days of Task Order award

U: Properly qualified team in place within >15 days of Task Order award

2. thru 3.1, 3.2, 3.4, 3.5, 3.6, 3.6.1, 3.6.2, 3.6.2.2, 3.6.5, 3.7, 3.8, 3.8.3, 3.9, 3.10

Documents delivered on schedule and accurate.

E: Required deliverables submitted on scheduled due date with no errors for the reporting period

VG: Required deliverables submitted within 1 day of schedule and with no more than 1 error for the reporting period S: Required deliverables submitted within 2-3 days of schedule and with no more than 3 errors for the reporting period

M: Required deliverables submitted within 4-10 days of schedule and with no more than 5 errors for the reporting period

U: Required deliverables submitted delivered within 11 or more days of schedule and no more than 7 errors for the reporting period

6.1.2 Quality Control Plan. Within 15 calendar days of contract award, the contractor will prepare and submit a quality control plan addressing production and delivery of products and services generated under this TO. The quality control plan must detail specific processes, roles, and responsibilities within the contractor’s operations that will result in performance consistent with contract requirements and comply with applicable AF technical standards.

6.2. Technical Reports. The contractor shall prepare documents used by the government or its customers in the conduct of its work. Examples include, but are not limited to, project documents, third party technical review of proposals, reports, plans, and planning, programming, and budgeting for construction programs utilizing appropriate software, documentation or methodologies.

6.2.1 Presentation Materials. The contractor shall support the designing and production of visual media products pursuant to AFCEC/CIM’s mission, to include the development of communication plans, and consolidated project status reports for each contract year. The contractor shall determine the visual media options available to best convey the required information to the intended audience. The contractor shall develop, through direct coordination with AFCEC/CIM, the overall visual design and layout best suited to convey the intended message or theme. The contractor shall integrate all elements into production of professional quality products suitable for presentation to Flag Officers and Senior Executive Service personnel.

6.2.2 Program Status Report. The contractor shall prepare a monthly Program Status Report (PSR) for each task under each requirement. Each PSR shall include status, issues, and anticipated actions. This shall continue throughout the life of the contract.

6.3 Notification of Requirements

The contractor shall notify the Contracting Officer (CO) in writing within 24 hours once the contractor's employee no longer works on an AFCEC/CIM project for which he/she had been granted government computer access. Notification is to be made to the PCO and Administrative Contracting Officer (ACO) at the following addresses: Any government personnel changes will require a contract modification.

771 ESS CO

771 ESS/EGA, BLDG 1

1190 Allbrook Drive Wright-Patterson AB, OH 45433 Email: david.roux.1@us.af.mil

AFCEC Program Manager COR

AFCEC/CIM

2261 Hughes Ave, Ste 155 JBSA Lackland, TX 78236-9853 Email: luis.miranda.6@us.af.mil mailto:david.roux.1@us.af.mil mailto:luis.miranda.6@us.af.mil

6.4 Government Down Time for Various Authorities including the President, Secretary, Secretary of Defense, Secretary of the AF, AFICA/CC , AFIMSC/CC, AFCEC/CC and 772

ESS/CC

Base closures due to Emergencies. From time to time, the Base Commander may decide to close all or part of the base in response to an unforeseen emergency or similar occurrence. Sample emergencies include, but are not limited to, adverse weather such as snow or flood, an act of God such as a tornado or earthquake, acts of war terrorism, computer failures, or a base disaster such as a natural gas leak or fire. Contractor personnel are "non-essential" for purposes of any instructions regarding the emergency.

- Contractor shall be officially dismissed upon notification of a base closure in accordance with paragraph b. Contractor shall promptly secure all Government furnished property appropriately and evacuate in an expedient but safe manner.

- With regard to work under the contract, the Government shall retain the following options:

-- Government may grant a time extension in each TO delay by the closure, subject to the availability of funds.

-- Government may forego the work. The contractor will not be paid for work not performed.

-- Government may reschedule the work on any day satisfactory to both parties.

-- Government may, in its discretion, permit the contractor to perform at an off-site location during the period of base closure if meaningful work can be accomplished. Contractor shall certify to the Government by letter within five (5) business days of returning to work the nature and scope of the work completed off-site. Contractor shall be permitted to bill the Government at the labor rates identified in the contract.

Base Closure Notification Procedures:

- After an official decision to close a base has been made by the Base Commander, local television and radio stations will be notified of the closure.

- The contractor is directed to listen or watch one of the local radio or television stations for notification of a base closure. Contractor should follow instructions intended for non-essential personnel.

- The contractor will not receive any other form of notification of a base closure from the Government. The contractor is responsible for notification of its employees.

- If the decision to close all or part of the base is made during the duty day, and the Base Commander's decision is transmitted through official notification channels, the contractor shall follow the instructions as given.

Base Closure Due to Non-Emergencies. The Center or Base Commander may elect to close all or part of the base for non-emergency reasons such as time-off award, base open house, etc. In the event of a non-emergency base closure, the COR and the contractor shall jointly choose a course of action within the following options:

- If there is a need for the service during the base closure and a Government employee will be present, contractor may continue on-site work. Contractor shall bill the Government in accordance with the contract.

- If there is a need for work during the base closure but either a Government employee will not be present or access will not be available, the contractor may work offsite provided meaningful work may be accomplished. Contractor shall certify to the Government by letter within five (5) business days or returning on-site, the nature and scope of the work completed off-site. Contractor shall bill the Government at the labor rates specified in the contract.

- If there is no need for the service during the scheduled base closure, contractor shall not work on or off-site. Government may grant a time extension in each TO delay by the closure or equal to the amount of time of the closure, subject to the availability of funds.

The Government will not be liable for time not worked.

6.5 Place of Performance and Hours of Work

The work will predominantly be accomplished at locations other than at AFCEC/CIM, Joint Base San Antonio-Lackland (Port San Antonio), Texas. Some hoteling space may be available in the government facility based on availability. Normal working hours are 7:30 AM to 4:30 PM (CT), Monday through Friday. Situational telework must be approved in writing by COR in advance.

Travel will be required to the various AFBs noted in Section 7. of this PWS.

Det 4/CEIH, Ramstein AFB, Germany. The normal hours of work on Ramstein AB, Germany are from 7:30 a.m. to 4:30 p.m., Monday through Friday, excluding holidays.

6.6 Federal Holidays. The following days are Federal holidays:

New Year's Day 01 January Martin Luther King, Jr. Day Third Monday of January President's Day Third Monday of February Memorial Day Last Monday in May Juneteenth 19 June Independence Day 04 July Labor Day First Monday in September

Columbus Day Second Monday in October Veteran's Day 11 November Thanksgiving Day Fourth Thursday in November Christmas Day 25 December

6.7 Workload Estimate (All Tasks)

Estimated workload is based on historic workload; however, contractors are not required to propose the exact number stated in the PWS (Appendix A). Contractors are allowed to develop and propose their own strategic approach to meet the requirements of the PWS.

7.0 TRAVEL REQUIREMENTS

7.1 Travel in support of this PWS will entail travel within the CONUS and OCONUS. The contractor shall be required to travel for a time period necessary to fulfill the requirements of this PWS. Additionally, the contractor shall be required to coordinate travel to each base location with the COR. It is the responsibility of the contractor to have the necessary credentials prior to traveling. Approximately four trips (1 to Europe, 1 to East Asia, 1 to East Coast, and 1 to West Coast).

7.1.2 Travel in support of Det 4/CEIH will entail travel approximately four trips within USAFE.

7.2 Submit a written request to proceed with travel to the COR six (6) weeks prior to travel or as soon as identified. The travel request shall include: employee name, purpose of trip, trip dates, and breakdown of estimated costs (airfare, hotel, rental car, per diem, and miscellaneous expenses). Contractor shall not travel until authorization from COR is received.

7.3 Arrange transportation and other travel-related requirements to ensure attendance by appropriate Contractor personnel at the best value for the Government and in accordance with FAR 31.205-46, Travel Costs. Lodging and meals shall be reimbursed in accordance with the standard per diem rates in the DoD Joint Travel Regulation. The website for per diem rates is:

http://www.defensetravel.DOD.mil/

7.4 Travel shall be required on occasion to conduct research observations, meetings, symposium, conferences, staff visits, locally, nationally, and other associated locations assigned to collect data and information.

7.5 A full Trip Report shall be developed and submitted five (5) calendar days after trip completion. The Trip Report format shall include at a minimum the following: dates of travel, destination, purpose, individuals contacted, brief synopsis, issues & challenges, recommendations, and a signature of employee certifying the information is accurate.

7.6 The Contractor shall travel using the lowest cost mode transportation commensurate with the mission requirements. When necessary to use air travel, the Contractor shall use the tourist class, economy class, or similar lodging accommodations to the extent they are available and http://www.defensetravel.dod.mil/ commensurate with the mission requirements. Travel shall be reimbursed on a cost basis; no profit or fee shall be paid.

8.0 SECURITY

8.1 Position of Trust.

All contractor personnel require a minimum of a Tier 1 background investigation for any position that requires access to the internet, use of automated systems or unescorted entry into restricted or controlled areas prior to reporting for duty in support of this contract. The investigation is not for a security clearance; it is for a position of trust. This is a mandatory requirement set forth in DoD Manual 5200.1, Volumes 1-4 “DoD Information Security Program” and AFI 31-501, “Personnel Security Program Management.” All documentation required for security certification shall be the responsibility of the contractor. No foreign nationals shall be employed for any task order issued under this contract without prior approval of the Government.

8.2 Individual Secret Clearances. Not Applicable to this contract.

8.3 Information Assurance Requirements

8.3.1 The contractor shall ensure that all personnel accessing information systems have the proper and current information assurance certification to perform information assurance functions described in DoD 8570.01-M, Information Assurance Workforce Improvement Program. The contractor shall meet the applicable information assurance certification requirements.

8.3.2 DoD-approved information assurance workforce certifications appropriate for each category and level as listed in the current version of the DoD 8570.01-M Information Assurance Workforce Improvement Program Manual.

8.3.3 Appropriate operating system certification for information assurance technical positions as required in the DoD 8570.01-M.

8.3.4 Certified contractor personnel performing information assurance shall notify government COR within 5 days of any personnel whose certification lapses, shall be denied access to DoD information systems, or have their access downgraded to a level appropriate for a lower certification status

9. APPLICABLE DOCUMENTS The Contractor shall identify and comply with all applicable federal, state, and local statutes; Air Force/Military/Host Nation instructions, manuals, handbooks, regulations, guidance, and policy letters; Executive Orders (EOs); including all changes and amendments in effect on the date of issuance of each. It is the Contractor’s responsibility to identify and comply with all applicable requirements.

10. CONTINUATION OF ESSENTIAL DEPARTMENT OF DEFENSE (DoD)

CONTRACTOR SERVICES DURING CRISIS

The performance of these services is not mission essential during time of crisis. Should a crisis be declared, the CO or his/her representative will verbally advise the contractor of the revised requirements, followed by written direction.

11. QUALIFICATIONS

Contractor shall meet Knowledge, Skills, and Abilities (KSAs) as identified in Appendix C in this PWS.

The contractor agrees to assign under the contract those personnel whose credentials, experience and expertise meet the qualification requirements identified in the PWS to fulfill the requirements of the contract. See Appendix C. Personnel Qualifications.

The contractor agrees that a partial basis of award of this contract will be the key personnel proposed, including those employed by subcontractors, if applicable. Accordingly, the contractor agrees to assign under the contract those key personnel whose credentials, experience and expertise were provided with the proposal and which meet the qualification requirements of the contract.

Personnel supporting this requirement in Germany are required to meet and follow German labor laws. Subsequently, at the time of award, individuals shall be subject to a Status of Forces Agreement (SOFA) or have a German work/residence permit.

APPENDIX A

CONTRACTOR QUALIFICATIONS & EXPERIENCE

WORKLOAD ESTIMATE

LABOR CATEGORIES QUALIFICATIONS & EXPERIENCE ESTIMATE

HOURS

Civil Engineers (17-2051) - SR-Engineer, Group 4

A Senior labor category has over 10 years of experience and a MA/MS degree. A Senior labor category typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently. A Senior labor category may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job

Civil Engineers (17-2051) - JY-Engineer, Group 4

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Property, Real Estate, and Community Association Managers (11-9141) - JY- Manager, Group 3

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Market Research Analysts and Marketing Specialists (13-1161) - JY-Business and Financial Operations Specialists, Group 4

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Training and Development Specialists (13-1151) - JY- Business and Financial Operations Specialists, Group

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Administrative Professional

(43-6011) - JY-

Administrative Professional

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Training and Development Specialists (13-1151) - SR- Business and Financial

A Senior labor category has over 10 years of experience and a MA/MS degree. A Senior labor category typically works on high-

Operations Specialists, Group visibility or mission critical aspects of a given program and performs all functional duties independently. A Senior labor category may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job

Management Analysts (13- 1111) - SR-Business and Financial Operations Specialists, Group 2

A Senior labor category has over 10 years of experience and a MA/MS degree. A Senior labor category typically works on high-visibility or mission critical aspects of a given program and performs all functional duties independently. A Senior labor category may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job

Management Analysts (13- 1111) - JY-Business and Financial Operations Specialists, Group 2

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

Managers, All Other (11- 9199) - JY-Manager, Group 2

A Journeyman labor category has 3 to 10 years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently

The proposed staff for these positions requires assistance to provide highly reliable, highly credible professional, specialized technical expertise to support AFCEC’s capability to execute Air Force an enterprise-wide view of all housing activities. The proposed staff shall meet the minimum qualifications and experience identified in the basic contract. The proposed staff shall demonstrate previous experience working with directly related to Military Housing and Real Property programs at or for CONUS and OCONUS DOD Installations. Five or more years of CONUS or OCONUS Housing program experience and knowledge in Host Nation law/regulations and Status of Forces Agreements (SOFA) of the USAFE Area of Responsibility (AOR) including country specific amendments is preferred for the on-site support for AFMC AFIMSC Det 4/CEIH. The Contractor shall provide the Military Housing and Real Property Management capabilities needed to assist AFCEC, AFIMSC, and AF missions and goals.