2312 Addendum 1.pdf
PDF 143 KB Posted
- Attached to
- Managed Print Maintenance
- Solicitation number
- 2312
- Issued by
- Kenosha County, Wisconsin
About this file
This is an addendum to RFP #2312 issued by Kenosha County for Managed Print Maintenance services, dated June 29, 2023. The addendum clarifies evaluation criteria and submission requirements, specifying that Tab identifiers E through H should be included for the Replacement Plan Proposal, Exceptions, Reference Accounts, and Vendor Forms sections. The County seeks to award a single vendor for managed print maintenance services, though temporary overlap with current leases may occur during transition. The County currently operates approximately 80 percent networked printing devices and 20 percent local assets across multiple locations, including a downtown facility, Human Services building, and other satellite offices with varying levels of on-site IT presence. The current vendor is Gordon Flesch, and the County has expressed openness to various service delivery models including flat-rate pricing options in addition to traditional cost-per-click (CPC) arrangements.
Key infrastructure and operational details clarified in the addendum include the County's use of Printer Logic as its managed print solution platform, Windows Server 2016 or newer server environments, and centralized helpdesk ticketing systems for service call tracking. The County currently uses PIN-based authentication for secure print release and is receptive to alternative authentication methods and expanded secure print capabilities across all capable devices. Aftermarket toner and parts are acceptable provided they meet or exceed OEM specifications without compromising performance or print quality. The County does not currently have a recycling program for supplies but seeks a simplified, user-friendly recycling process as part of the service offering. Vendors are required to submit both CPC pricing and flat-rate options with total cost calculations as attachments to their cost proposals.
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Other files
| File | Type | Posted |
|---|---|---|
| 2312 RFP Documents.pdf | ||
| 2312 Device Locations.pdf | ||
| 2312 Device Volumes.xlsx | XLSX spreadsheet |
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Text version
RFP #2312 Addendum One Page 1 of 4
Yes.
Revisions:
Section 11.5 – There are Tab identifiers absent in the table. The following sections should have the following tabs identifiers:
Tab E – Replacement Plan Proposal Tab F – Exceptions Tab G – Reference Accounts Tab H – Vendor Forms
Questions & Answers:
Q1. Is there a budget to replace any/all machines?
A. The County budgets each year to replace machines. We do not plan a total replacement. Only those machines that need to be replaced due to age.
Q2. Do you have any interest in having two vendors at the same time?
A. The intent is to award one vendor for the Managed Print
Maintenance, though there may be some overlap while current leases resolve themselves.
Q3. Would you be willing to clarify the difference between “Business Plan” and
“Replacement Plan Proposal” in the Evaluation Criteria chart?
A. The points associated with the “Business Plan” will be assigned to the response to Tab D Business Plan in the table included in Section 11.5. The points associated with the “Replacement Plan Proposal” will be associated with the response to Tab E in the table (as revised per above).
Q4. On page 4 it states “Original Equipment Manufacturer unless guaranteed from defects”. Would you be able to clarify this statement. Is OEM toner required for all devices?
A. “Aftermarket” toner and/or parts are acceptable as long as they meet or exceed OEM specifications and do not cause a negative impact on performance or print quality.
KENOSHA COUNTY
RFP #2312 ADDENDUM ONE DATED 6/29/2023
Managed Print Maintenance
RFP #2312 Addendum One Page 2 of 4
Q5. Does Kenosha County currently use any Managed Print Solution(s) like PaperCut, Printix, or uniFLOW?
A. We use Printer Logic.
Q6. Does Kenosha County desire to migrate their print infrastructure to the
Public or Private “Cloud”?
A. We are willing to hear the options.
Q7. Does Kenosha County have (or plan to have) a “Zero-Trust” infrastructure strategy?
A. Not at this time.
Q8. How would you like users to identify themselves (authenticate) in order to retrieve their secure-print jobs?
A. Currently we use PIN numbers that the users assign themselves, but we are open to other options
Q9. Do you prefer to have secure print release from ALL copiers and printers in the fleet? Only copiers?
A. We would like the option for all devices that are capable of this option.
Q10. Which types of mobile devices (iOS, Android, Chromebook, etc) require secure mobile print release (referenced on Page 10, Section D, item #5)?
A. We see a need for all IoT, in the near future, so all OS and devices would be desirable.
Q11. Would the county entertain a flat rate price option for the printers (as opposed to a CPC) This would include all service, parts, supplies, etc.
A. We are willing to look at that option. Provide the CPC for the cost proposal and the flat rate option as an attachment with a total cost.
Q12. Thank you for the maps of locations. Did the County of Kenosha create these maps or another vendor?
A. Maps were created by non-printer vendor and County of Kenosha employees.
Q13. Who is your current vendor?
A. Gordon Flesch
RFP #2312 Addendum One Page 3 of 4
Q14. How many networks capture printing devices?
A. Printers are all on one VLAN.
Q15. What type of server(s) capture printing devices? Windows Server 2003/R2, Windows Server 2008/R2, Windows Server 2012, XP?
A. All servers at County of Kenosha are Windows Server 2016 or newer
Q16. What are your start & end IP addresses and the correlating physical location?
A. Our IT Division manages IP address for the printer devices. We do not want to release details about the IP addresses in a public document.
Q17. Within each network/subnet what IP Ranges define your printing devices?
A. Our IT Division manages IP address for the printer devices. We do not want to release details about the IP addresses in a public document.
Q18. What is the estimated # of assets Local vs. networked?
A. 20% local, 80% networked
Q19. In-house or Outsourced IT Department? If in-house, do you have IT presence at each location?
A. In-House IT. IT is present in downtown facility, Human Services building and scheduled for onsite presence at other locations
Q20. How do you currently administer supplies? What is the process? Do you have a central receiving department?
A. Supplies for most departments are ordered by that department, except for one building that employs a central receiving department.
Q21. How do you currently track service calls? What is the process? Do you have a central help desk? Do you have an internal ticket system?
A. All service calls are tracked with an internal ticketing system. We have a helpdesk that is centrally administered.
RFP #2312 Addendum One Page 4 of 4
Q22. Are you currently recycling? What is your process?
A. No. there is a ‘work around’ process offered by our current vendor.
Would like to have a recycling process that is simple and convenient for the user if possible.
End Addendum 1
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