22R0004_DRAFT PWS_UPH Furniture_100122.pdf

Performance Work Statement (PWS)

Annex A

Base Operations Contract Unaccompanied Personnel Housing (UPH) Furniture Services

October 2022

Introduction. This is a non-personal services contract to provide Unaccompanied Personnel Housing (UPH) Furniture, Day-Rooms Furnishings, Mattress and Appliances Program. The Government will not exercise any supervision or control over the contract service providers. The Contractor shall perform to the standards specified in this Performance Work Statement (PWS). Contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, other items and non-personal services necessary as defined in this PWS. Background. Existing building The UPH and Dayroom Furniture, Mattress, and Appliances Program is a recurring requirement that has been in place on Fort Bragg since 2007. Roughly 30,000 pieces of furniture are removed, inspected, and installed into the warehouse and or UPH buildings on an annual basis. This service is critical to the redeploying Soldiers’ health, welfare, and morale. If furniture is not inspected and replaced, redeploying soldiers will return to barracks rooms and dayrooms without adequate, clean, and appropriate furniture. Fort Bragg is located in North Carolina, Cumberland County, at Fayetteville and consists of approximately 161,000 acres and 6,016 buildings with 20 million square feet of office buildings. The population base consists of approximately 579,509 military, Government civilian, and Contactor personnel, as well as 69,808 resident family members. Fort Bragg is one of the largest military installations in the world with more than 60,000 service members spread across 161,000 acres. Fort Bragg is the home of the Airborne. For more than half a century, Fort Bragg has had a proud heritage as the Home of the Nation's finest fighting forces. Originally activated in June 1942 at Camp Polk, LA, the XVIII Airborne Corps was known as the II Armored Corps.

It was redesignated XVIII Corps in October 1943, at the Presidio of Monterey, California. The Corp's birthday is August 25, 1944, the same day the XVIII Airborne Corps assumed command of the 82d and 101st Airborne Divisions.

Objectives. The Contractor shall ensure all work accomplished in the performance of this PWS meets all applicable Federal, State, and local laws, regulations, and directives to include, but not limited to, the publications in Section 7, Related Documents. 1.2.1 Additional basic service objectives include Furniture Management Operation that provides the following services: receive, store, issue, direct exchange and turn-in furniture. Small repairs, coordinate refrigeration coolant reclamation, manage accountability of furniture and assignment of furnishings to unit commanders using EMH. The Contractor will work with the warehoused UPH furniture, appliances and the mattress exchange programs.

1.2.2 Provide Direct Exchange (DX) Services for FMO. The contractor; on request by the unit provide onsite direct exchange of unserviceable furniture, mattress and appliances. Conduct on site serviceability assessment of UH furnishings, mattresses and appliances. Install clean DX furniture, mattresses and appliances, scan all barcodes and update DA Form 2062 on file and EMH. FMO will coordinate with units to conduct 100% scanning of barcode through the installation to validate hand receipts. All furniture, mattress and appliances will be warehoused at Bay # 3 and #4 building J-2535 Cook Street, Fort Bragg.

Furniture that is damaged to an unserviceable condition or that cannot be assembled in accordance with the furniture manufacturer’s specifications and written instructions shall be replaced by the contractor at no cost to the government. All furniture shall be properly assembled, leveled and wiped clean prior to acceptance from the COR, all packaging materials shall be removed and the facility shall be left clean.

Manage Installation Mattress Refurbishment Program. Manage Refrigerator Coolant Reclamation Program by coordinating with DPW HVAC section who will send a certified HVAC person to extract the coolant from the refrigerators. Conduct on site quality and receiving inspections for deliveries of new Unaccompanied Personnel Housing furniture and provide receiving reports to the Contracting Officer’s Representative (COR). The Contractor shall prepare required reports and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill UPH Furniture, Day-Rooms Furnishings, Mattress and Appliance Program and their component needs, emphasizing innovation and commercial best practices.

1.2.3 The contractor is responsible for repairing damage to real property caused by the execution of the job at no cost to the Government.

1.2.4 The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract.

1.2.5 The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill the critical tasks and their component needs, emphasizing innovation and commercial best practices.

Climatic Conditions. The average annual rainfall is 42.0 inches; with the wettest months being July

- September. The average annual snowfall is 3 inches, with snowfall expected during the period of January

- March. The average frost-free period (growing season) during the year is about 330 days. The first killing frost may be expected about October, and the last killing frost generally occurs in November. The average annual maximum and minimum temperatures are approximately 102- and 34-degrees Fahrenheit, respectively. Monthly normal temperatures ranged from a low of 34 degrees in the month of January to a high of 102 degrees in the month of July. Summer temperatures often reach 90 degrees Fahrenheit, while sub-freezing weather is common during the winter months.

1.4 Facility Access. N/A

1.5 Traffic Flow. N/A

1.6 Drainage. N/A

1.7 Restoration of Landscape Damage. Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.8 Dust Suppression. N/A

2.0 Requirements.

2.1 Description of Services.

2.1.1 Non-Personal Services. The personnel rendering the services are not subject; either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees. Non-personal service contracts are authorized by the Government in accordance with (IAW) Federal Acquisition Regulation (FAR) Subpart 37.104, under general contracting authority, and do not require specific statutory authorization.

2.1.2 General Information.

2.1.2.1 Period of Performance (PoP). The PoP consists of 5 years. The PoP is as follows:

Phase-In Period 28 January 2023 to 28 February 2023 Base Period 1 March 2023 to 27 January 2024 Option Period I 28 January 2024 to 27 January 2025 Option Period II 28 January 2025 to 27 January 2026 Option Period III 28 January 2026 to 27 January 2027 Option Period IV 28 January 2027 to 27 December 2027

Phase-Out Period 28 December 2027 to 27January 2028

2.1.3 Place of Performance and Hours of Operation.

2.1.3.1 Place of Performance. The work to be performed under this contract will be performed at the locations listed in Technical Exhibit #4.

2.1.3.2 Hours of Operation. The Government's regular (normal) hours are from 0730 – 1550 hours, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor shall conduct business during regular hours.

2.1.4 Federal Holidays. The Contractor’s performance shall not be required on the Federal public holidays listed below. Holidays occurring on weekends will be observed as directed by the Federal calendar (5 U.S.C. 6103).

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Christmas Day Juneteenth

2.1.4.1 N/A

2.1.4.2 Installation Closures. When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor shall:

a. Reschedule the work to be performed the following day unless the following day is a Saturday, Sunday, a legal public holiday, and when routine work is not scheduled for that day; or

b. Reschedule the work on any day mutually satisfactory.

2.1.4.3 Inclement Weather Delay. If the Contractor determines unsafe weather conditions for continued operations, then the Contractor shall notify the KO if inclement weather suspends operations within (1) hours. The Contractor shall resume operations with KO approval.

2.1.5 Travel/Temporary Duty. N/A

2.1.6 Emergency Services. N/A

2.1.6.1 The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO or COR/ACOR immediately, not later than (NLT) two (2) hours of the incident.

2.1.6.2 The Contractor shall be responsible for the emergency medical treatment services for Contractor personnel.

2.1.7 Contract Administration and management.

2.1.7.1 Post Award Conference/Performance Evaluation Meetings. The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart

42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Government and signed by both the Program Manager and the KO. The written minutes will be distributed within five (5) workdays after the meeting. If the Contractor does not concur with any portion of the minutes, recorded by the Government, the non-concurrence shall be provided in writing to the KO within two (2) calendar days following receipt of the minutes.

2.1.7.2 Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.3 The following provides the roles and their respective authority during the performance of the contract:

2.1.7.3.1 Contracting Officer (KO). The KO is the only person authorized to direct changes in any of the requirements under this contract, and, notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change shall be considered to have been made without authority and solely at the risk of the Contractor. All contract administration will be effected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviation from the terms and conditions shall be affected, without a written modification to the contract, executed by the KO authorizing such changes. The KO will approve all submittals and plans required in this PWS.

2.1.7.3.2 Contracting Officer’s Representative (COR). The KO will appoint a COR during the performance of this contract. Additional Government personnel may be assigned to assist in contract oversight IAW AR 70-13, Management and Oversight of Service Acquisitions. Other surveillance personnel may be designated as COR or ACOR, and shall be trained and appointed IAW DoDI 5000.72, DoD Standard for Contracting Officer’s Representative (COR) Certification and DFARS 201.602-2. The ACOR will serve as on-site representatives of the COR in performance of actual contract surveillance, if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR. The COR/ACOR will provide assistance in identification and resolution of problems, conflicts in priority, subtask requirement definitions, and other operations type problems. The COR/ACOR will perform IAW the responsibilities and duties identified in the appointment letter.

2.1.7.3.2.1 COR Authority. A letter of designation will be issued to the COR/ACOR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR/ACOR, especially with regard to changes in cost, price estimates, or changes in delivery dates.

The COR/ACOR is not authorized to change any of the terms and conditions with regard to cost, quantity, or schedule of the resulting order.

2.1.7.3.3. The Contractor shall not in any way represent the United States (U.S.) Government, or that it has the authority to contract or procure supplies for the account of the United States of America (USA).

2.1.8 COR/ACOR Functions. The COR/ACOR monitors all technical aspects of the contract and assists in contract administration. The COR/ACOR is authorized to perform the following functions: assure the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements;

monitor, document, and report Contractor's performance and notify both the KO and Contractor of any deficiencies; coordinate availability of Government-Furnished Property, and coordinate site entry of Contractor personnel.

2.1.9 Quality Control (QC). Quality Control is the responsibility of the Contractor. The Contractor shall provide a Quality Control Plan (QCP) five (5) business days before contract start. The Contractor shall provide and maintain a QCP that is acceptable to the KO. Changes to the Contractor’s QCP shall be submitted to the KO for review and approval within five (5) business days prior to implementation.

2.19.1 The Surveillance and Performance Monitoring shall be used for nomination, tracking, documentation, and management of CORs IAW DoDI 5000.72, DFARS 201.602-2 and PGI 201.602-2.

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2.1.10 Subcontract Management. N/A

2.1.11 Contractor Employees.

2.1.11.1 Key Personnel.

2.1.11.1.1 The Contractor shall provide a Program Manager who is responsible for the performance of the work. The Program Manager shall have full authority to act for the Contractor on all contract matters relating to daily operation of the contract. The name of the Program Manager shall be provided by the Contractor to the KO. The Program Manager shall be available between 0700 - 1600 hours, Monday through Friday except Federal holidays or when the Government facility is closed for administrative reasons.

Contractor personnel performing work under this contract shall have and maintain a Local background check to gain access at the gate at time of the contract start date and for the life of the contract. The Program Manager and any individuals designated as key personnel shall be able to understand, speak, read, and write the English language.

2.1.11.1.2 Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits installation access to all contract employees. These persons shall have at a minimum, a favorable National Agency Check (NAC).

2.1.11.1.3 All Contractor employees shall be legal U.S. residents. The Contractor shall immediately remove any employee that is not a legal U.S. resident. The Contractor personnel shall be able to communicate clearly in the English language.

2.1.11.1.4 Qualification Standards. The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel. The Contractor shall provide objective evidence of key personnel qualifications and years of experience to the KO for review and acceptance.

2.1.11.1.5 Contractor Identification. The Contractor shall ensure all personnel be identified as a Contractor to distinguish themselves (e.g., badge, company logo, or uniform) from Government employees.

The Contractor shall ensure all correspondence and reports produced are marked as Contractor products or that Contractor participation is disclosed.

2.1.11.1.6 Standards of Conduct. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove, from the job site, any employee for reasons of misconduct or security. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the installation.

2.1.11.1.7 Contractor Hiring Restrictions. The Contractor shall not hire or sub-contract with off duty or former Government employees whose employment would result in a conflict with AR 600-50, Standards of Conduct.

2.1.11.1.8 Organizational Conflict of Interest (OCI). Reference PWS 2.1.11.1.7

2.1.12 Business Relations. The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification to a degree acceptable to the Government. The Contractor shall provide to the COR/ACOR corrective action plans, timely identification of issues, and effective management of subcontractors within (1) days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.2 Work Management. N/A.

2.2.1 Coordination. The Contractor shall schedule and coordinate with the COR/ACOR to minimize disruptions to the facility mission.

2.2.2 General Fund Enterprise Business System (GFEBS). N/A

2.2.2.1 GFEBS Certification. N/A

2.2.2.2 Preventive Maintenance Orders (PMO). N/A

2.2.2.3 Operations Work Orders (OWO). N/A

2.2.2.4 GFEBS Support. N/A

2.2.2.4.1 Database Tasks/Requirements. N/A

2.3 As-Builts and Geospatial Information System (GIS). N/A

2.3.1 Maintain As-Builts. N/A

2.3.1.1 Support. N/A

2.3.1.2 Training. N/A

2.3.2 Real Property Records Updates. N / A

2.3.3 GIS. N/A

2.3.4 GIS Support Services. N/A

2.3.5 GIS Files. N/A

2.3.6 Other Documents. N/A

2.4 Historic Property or Archaeological Site. N/A

2.4.1 Repair and Replacement. N/A

2.5 Special Requirements.

2.5.1 Security.

2.5.1.1 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractors’ employees shall comply with applicable installation, facility, and local security policies and procedures. The Contractor workforce shall comply with all personal identity verification (PIV) requirements as directed by Department of Defense (DOD), Headquarters Department of the Army (HQDA), and local policy. The COR/ACOR will request changes in Contractor security matters or processes if the Force Protection Condition (FPCON) at any individual facility or installation changes.

2.5.1.2 Motor Vehicle Operators. Contractor’s personnel, whose tasks involve operation of any vehicles, shall possess a valid driver’s license, certificates, and permits applicable for the type and class of vehicle being operated.

2.5.1.3 Contractor Vehicle Registration. The Contractor shall register all Contractor-owned or operated vehicles and trailers operating on the installation within (1) working days of contract start date. The Contractor shall complete all applications with the Provost Marshal Vehicle Registration section located in Building (H-1575) All American Gate. Evidence of vehicle ownership and vehicle liability insurance must be presented upon application of vehicle registration.

2.5.1.4 The Contractor shall provide all information required for background checks to meet installation access requirements, to be accomplished by the installation Provost Marshall Office, Director of Emergency Services, or Security Office.

2.5.1.5 Physical Security. N/A

2.5.2 Security Training.

2.5.2.1 iWATCH Training. The Contractor shall brief the local iWATCH program (training standards provided by the RA’s Anti-Terrorism Officer (ATO)) to all of the Contractor’s employees and associated subcontractors. This training is used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR/ACOR. The Contractor shall complete the training within thirty (30) calendar days of contract award and within five (5) calendar days of new employees commencing performance with the results reported to the COR/ACOR NLT thirty (30) calendar days after contract award.

2.5.3 Safety. The Contractor shall safeguard and maintain all Government and Contractor property, as well as provide for the safety and well-being of personnel employed under this contract. The Contractor shall comply with AR 385-10, The Army Safety Program.

2.5.3.1 Safety Plan. The Contractor shall develop and implement a safety program for its employees.

The Contractor shall submit the Safety Plan to the KO for review and acceptance within ten (10) days of commencement of work. Revisions shall be submitted five (5) calendar days prior to the effective date of change.

2.5.3.2 Occupational Safety and Health. The Contractor shall comply with the Occupational Safety and Health Administration (OSHA) standards. The Contractor shall comply with all applicable Federal, State, and local laws, regulations, and directives.

2.5.4 Training, Physical Requirements, or other Expertise Required.

2.5.4.1 N/A

2.5.5 Environmental Requirements.

2.5.5.1 Green Procurement. Section 6002 of the Resource Conservation and Recovery Act of 1976 (RCRA) requires the use of recycled and recovered products identified in the EPA’s Comprehensive Procurement Guidelines.

2.5.5.2 N/A

2.5.5.3 Environmental Compliance. The Contractor shall comply with all Federal, State, local, and installation environmental laws, rules, plans, and policies. The Contractor shall use and store all materials, chemicals, and equipment used in the performance of services on the installation IAW with industry standards, local, State and Federal laws, and according to manufactures' recommendations. The Contractor shall be financially responsible for all fines and associated costs for hazardous waste management, transportation, and disposal of waste due to the Contractor's non-compliance. The Contractor shall submit Safety Data Sheets (SDS) for approval on all materials, five (5) days before delivery of the material, to the COR/ACOR. The Contractor shall provide upon request from the COR/ACOR all required data to meet environmental-mandated reporting requirements (e.g., air emission data, hazardous material storage/usage, herbicide/pesticide usage, solid/hazardous waste generation). The Contractor shall provide data to meet reporting deadlines and during compliance inspections upon request from the COR/ACOR.

2.5.5.4 Spill Plan. The Contractor shall notify the COR/ACOR within one (1) hour, if the Contractor spills or releases any hazardous substances, i.e., substances listed in 40 CFR 302, Designation, Reportable Quantities, and Notification. The Contractor shall submit a Spill Plan to the KO for approval within thirty

(30) days of contract award IAW Spill Prevention Control and Countermeasure Plan.

2.5.6 Contingency Plans.

2.5.6.1 General. N/A

2.5.6.2 Mobilization Contingency Plan. N/A

2.5.6.3 Disaster Contingency Plan. N/A

2.5.6.4 Dispute Contingency Plan. N/A

2.5.6.5 Plan Updates. N/A

2.6 Job Order Contract (JOC) Quality Assurance (QA)/Inspection Support. N/A

2.6.1 Project Support. N/A

3.0 Performance Requirements and Standards.

3.1 High Level Objectives (HLO).

3.1.1 Performance Task Requirements, Standards and Acceptable Quality Levels (AQLs).

3.1.1.1 Damage Caused by Contractor. Damages caused by Contractor employees shall be repaired at no cost to the Government. The Contractor shall notify the COR/ACOR and return the damaged area to its previous condition. The Contractor shall furnish all labor, materials, and equipment to perform the repair work including cultivating and applying seed, sprigging, or placing sod. The Contractor shall maintain all turf repair work to ensure successful growth.

3.1.1.1.2 Damage Report. The Contractor shall submit a damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

3.2 Transition (Phase In/Phase Out). The Contractor shall prepare and submit a Phase In/Phase Out Plan to be implemented by the Contractor. The Contractor shall have key personnel on board, throughout the transition period. The plan shall specify a training program and a date for transferring responsibilities for the work and shall be subject to the KO's approval. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

3.2.1 Phase-In. To minimize any decreases in productivity and to prevent possible negative impact on additional services, the contractor shall have all key personnel on board, during the month phase-in period.

During the phase-in period, the contractor shall become familiar with performance requirements, in order to commence full performance of services on the start of the base period of performance. The contractor shall i.e., obtain their CAC or other form of Government identifications, any specific Government training, conducting inventory and transfer of GFP/GFE/GFM during the phase-in period.

3.2.2 Phase-Out: Prior to the completion of this contract, an observation period shall occur, at which time team management personnel of the incoming contractor may observe operations. This will allow for orderly turnover of facilities, equipment, and records and will help to ensure continuity of services. The outgoing contractor is ultimately responsible for performing full services IAW the contract, during the phase-out period, and shall not defer any requirements for the purpose of avoiding responsibility or of transferring, such responsibility to the succeeding contractor. The outgoing contractor shall fully cooperate with the succeeding contractor and the Government, so as not to interfere with their work or duties.

3.3 Service Contract Reporting (SCR).

3.3.1 The SCR in the System for Award Management (SAM). https://www.sam.gov. Reporting Labor Hours. The Office of the Secretary of Defense (OSD)memorandum, “Revised Department of Defense Contractor Manpower Reporting Initiative, dated October 16, 2019, provides new implementing direction for contractor reporting of manpower data with regard to the performance of DoD services contracts consistent with the requirements of title 10, U.S.C, section 235 and 2330a, as amended. The system allows industry to report all manpower data into a single Federal-wide portal. For Contractors who meet the SCR reporting thresholds (in excess of $3 million), your entity must be registered in SAM, and the user responsible for reporting must have an individual user account in the system and the Service Contract Inventory (SCI) Reporter user role to access reporting functionality.

4.0 Performance Requirements Summary (PRS) Matrix.

Required Services

Performance Standard

Acceptable Quality Level

(AQL)

Method of Surveillance

Incentive (Positive and/or

Negative) # 1.

Pick up furnishings

The Contractor shall provide services IAW PWS, para.

1.2.1

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

100% daily and verification/confirmatio n by the COR/ACOR.

Contractor compliance rate shall be utilized as objective evidence of contract compliance and documented into the CPAR System;

Contractor shall re-perform the service.

# 2.

Install furnishing

The Contractor shall provide a central point of contact

IAW PWS,

para. 1.2.3

Zero Deviation from performance standard

100% daily and verification/confirmatio n by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

#3.

Clean

The Contractor shall provide services IAW PWS, para.

1.2.2, TE #2

2% Deviation from performance Standard;

% calculated by dividing the number of defects by the number of observations.

100% daily and verification/confirmatio n by the COR/ACOR.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential negative CPARS report.

#4.

The Contractor shall develop and maintain a Quality Control Plan approved by the

KO.

The Contractor shall provide a QCP IAW PWS, para, 4.2.

Zero Deviation from performance standard.

Review and acceptance by the by the KO on submission of QCP and each revised QCP.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative

CPARS

narrative.

# 5.

The Contractor shall remove, from the job site, any employee for reasons of misconduct or security.

Employee conduct complies with 41 U.S.C.

423, Procurement Integrity, IAW PWS para.

2.1.11.1.6.

Zero Deviation from standard.

The COR/ACOR will review 100% of Contractor reported occurrences of Contractor employee misconduct, including but not limited to violations of any provision indicated at 41 U.S.C. 423, and/or security violation to ensure the offending employee is removed from the job site.

Non-conforming services will result in Non- Conforming Reports issued to Contractor and potential equitable adjustment by the Contracting Officer.

#6.

Damages caused by Contractor employees shall be repaired at no cost to the Government.

The Contractor shall notify the

COR/ACOR

and return the damaged area to its previous condition AW PWS, para.

3.1.1.1.

Zero Deviation from standard

COR/ACOR will review 100% of damage reports.

Non-conforming services will result in Non- Conforming Reports issued and a potential negative

CPARS

narrative.

4.1 Quality Assurance. The Government will evaluate the Contractor’s performance under the contract IAW the Government’s Quality Assurance Surveillance Plan (QASP). QASPs are considered to be "living documents," dynamic, adaptable, and subject to modification based on Contractor performance surveillance results. The QASP is not part of the PWS and will not be issued with the solicitation. The QASP focuses on the procedures and processes the Government will implement to assure the Contractor is performing IAW the performance standards within the PWS. The Government plan defines the criteria of how the Contractor’s performance will be evaluated, the frequency of surveillance, and the items to be inspected.

Although the Government will develop a QASP, Government surveillance of Contractor performance is not limited to the QASP, or the performance objectives, outlined in the Performance Requirements Summary (PRS). The Government retains the right to evaluate all services required by the contract. The Government will perform inspections and tests in a manner that will not unduly delay the work. If any of the services performed do not conform to contract requirements, the Contractor shall perform the services again at no additional cost to the Government.

4.2 Quality Control Plan (QCP). Quality control is the responsibility of the Contractor. The Contractor shall develop, implement, and maintain an effective quality control program which shall be documented in a QCP to ensure services are performed IAW this PWS. The Contractor shall develop and implement procedures to identify and prevent the recurrence of defective services. The Contractor’s QCP is the means by which they assure themselves that the work conforms to contract requirements. The basic principle of the plan is that the Contractor is responsible for quality control. The QCP shall be constructed in such a manner that each CLS service can be extracted and used for that function only and not contain extraneous information. The Contractor's QCP shall include a separate section, which addresses the Contractor's method of managing quality of work. The QCP shall include a description of the inspection system to address services listed in this PWS, and a description of the methods to be used for identifying and preventing defects in the quality of services performed. The plan shall include a description of the Contractor’s inspection system to include specifics as to areas to be inspected on a scheduled and unscheduled basis, frequency of inspections, and the title and organizational placement of the Contractor’s inspectors. No lead person or first line supervisor shall be considered a Quality Control Inspector. The Contractor shall develop, maintain, and submit a QCP to the KO for acceptance within thirty (30) calendar days after the contract is awarded. The Contractor shall submit any proposed changes in the QCP to the KO for written approval five (5) working days prior to implementation.

5.0 Description of Services

5.1 The contractor shall provide UPH Furniture Services to include receiving, storing, issuing, and making direct exchange of used and/or new warehouse furnishings, mattresses and appliances in various warehouses under FMO control utilizing the 4,000 lbs. shelving system. The contractor shall perform simple furniture repairs: tighten screws, apply glue, exchange components, assemble and disassemble furniture. Also, the contractor shall perform monthly and yearly scanning of barcodes throughout the installation and inventories.

5.1.1 Receive. The contractor shall receive incoming (UPH) furnishings, mattresses, and appliances shipments from vendors. The contractor will coordinate with vendors for deliveries of new UPH furniture and provide receiving report (vendor invoices) to the KO/COR/ACOR. Inspect verify quantity, and condition of furnishings and appliances for damages, document and report all damaged furniture and appliances or poor quality to Furniture Management Office (FMO). The contractor shall collect all furniture and appliances data (listing make/model, warranty expiration date, serial number, date of purchase) on all items received for monthly reports to confirm accountability. The contractor shall unload UPH furnishings and appliances from vendor’s truck when required. The contractor shall provide the COR a report of all items received from vendors by close of business on the received date. The contractor shall barcode and scan all newly received furniture and appliances and upload the barcodes in eMH.

5.2 Storage. The contractor shall conduct and complete furniture storage operation and warehouse storage operations for installation property and barracks furniture. The contractor shall comply with the two man lift rule, and ensure the warehouse meets or exceeds the standards set in AR 740-1, Storage and Supply Activity Operations or as directed by the COR. The contractor shall store warehouse furnishings, mattresses and appliances in various warehouses under FMO control utilizing the 4,000 LBS shelving.

The contractor shall ensure that furnishings, mattress and appliances are stored to prevent damages and observe manufacture recommendations for storage or shelving guidance.

5.2.1 Accountability. The contractor shall maintain, issue, and receipt documents on file for each customers’ unit. Unit POC shall maintain on file a DA Form 2062 Hand Receipt, DA Form1687 Delegation of Authority and Commander’s assumption of command orders. All transactions shall be uploaded to eMH to ensure 100% property accountability is maintained at all times. All transactions shall be generated from Enterprise Military Housing Information System. The contractor shall maintain accountability of all received, issued, and unserviceable furnishings. Unserviceable furnishings must be properly transferred and disposed thru DRMO and be accounted for. The contractor shall accurately maintain accountability reports, historical and workload data. The contractor shall annually complete 100% physical inventories, properly identify and report property losses and investigate and reconcile discrepancies. The contractor shall conduct Financial Liability Investigation of Property Loss investigations and submit completed report of survey (FLIPL) and forward to COR within 30 days of theft/loss/damage identification. The contractor shall complete 10% monthly inventory of UPH furnishings, mattress, and appliances and provide a copy to FMO and the COR, by the 10th of every month. Utilize eMH to initiate an inventory review conditions, assessment, and update records to reconcile the inventory.

5.2.2 Maintain (eMH) Program. The contractor shall utilize the Enterprise Military Housing Program (eMH). Assign personnel shall be trained in the eMH Program and shall monitor and track furnishings and appliances for individual member accounts, assets stored in warehouse(s), and assets issued to customers in eMH. Assigned personnel shall be proficient eMH application software to ensure the data is accurate and reliable. The contractor shall ensure that each furnishing, mattress and appliances are bar coded and uploaded in the eMH Program. Maintain all transaction records in eMH to ensure an accurate depiction of inventory. The contractor shall generate and complete barcode labeling and attach barcodes to all furnishings, mattresses and appliances located in all the Fort Bragg warehouse locations for accountability, lifecycle management and warranty. Upon completion of bar code labeling of each furnishings Mattress and Appliances, complete required documentation and ensure all barcoded barracks items are entered into and accounted for in EMH database within 5 business days.

5.2.3. Manage Warehouse. The contractor shall conduct day to day warehouse operations from 0730 to 1600 hours Monday thru Friday. The contractor shall receive, store, issue, and Direct Exchange (DX) warehouse all furnishings and appliances. The contractor shall perform daily operator level maintenance on all assigned equipment before use. The contractor also shall confirm employees maintain valid and current forklift certification, truck driver’s license, and all other certifications related to warehouse operations. The CDL driver will deliver serviceable or unserviceable metal beds or furnishing to DRMO as directed by the COR. Contractors will utilize the forklifts to move furnishings throughout the warehouse, load and unload furnishings from customer vehicles or vendor delivery trucks. Contractor will utilize the forklifts to store furnishings utilizing the 4,000-pound rack.

The contractor shall perform simple furniture repairs; glue, and tighten screws, assembly and disassembly. Clean upholstered furniture using upholstery cleaning equipment methods as directed by manufacturer or as needed. Turn in unserviceable furnishings to DRMO or to installation landfill as needed.

The contractor shall operate and maintain the mattress exchange program. Provide copies of accepted delivery invoices to the COR/ACOR. Continually account for furnishings and protect assets from damages beyond normal wear and tear. The contractor shall manage the Installation Mattress Refurbishment Program and Barracks Refrigerator Coolant Reclamation which includes scheduled pickup and deliveries inspection of turns in for proper identification or property label or bar coding, quantity, condition and cleanliness.

The contractor shall conduct a monthly quality inspection of installation mattresses. The contractor shall submit monthly quality inspection of installation mattresses by the last day of the month to the COR.

5.2.4 Provide Pickup and Delivery Services for direct exchange (DX) items on request by the customer:

The contractor will provide pickup, delivery services of DX items to include Furniture, Mattress and Appliances from the UH (Barracks) to the Warehouse. Conduct on site serviceability assessment of UH furnishings, mattress and appliances. The contractor will exchange the unserviceable item and ensure it is properly assembled. The contractor will ensure furniture, mattress and appliances are scanned and update DA Form 2062 on file and EMH.

a) All furniture shall be properly assembled, leveled and wiped clean. All rooms will be assembled to look the same prior to acceptance from the COR.

b) Lamps will be properly assembled with shade retainer to secure the lampshade to the lamp.

c) Dressers will be properly assembled and leveled.

d) Beds will be assembled the same height, (mid-level). Beds and the mattress barcodes will be at the foot of the bed where it is visible.

e) Desk and Carrells will be properly attached, assembled and leveled.

f) TV stands properly assemble with casters attached.

g) Refrigerators will be properly installed and leveled. The contractor will remove the cardboard, tape and any other packing material. All refrigerators will be plugged in to the back of the microwave at the lowest setting.

h) Microwaves will be properly installed and plugged in. The contractor will remove the cardboard, tape and any other packing material.

i) The Contractor shall remove all trash, debris, or surplus materials from the work site during and at the end of each workday and shall leave the work site clean when work is completed.

j) Furniture is subject to change as we conduct life cycle replacement of all UH on the installation.

5.2.4.1 Direct Exchange. The contractor shall conduct direct exchange of furnishings, mattresses and appliances from customer units as required in support of Battle Handover (BHO). The contractor shall classify furniture serviceable or unserviceable. Unserviceable furniture is due to normal wear and tear and damaged due to negligence by the occupant and requires appropriate paperwork for DX. Ensures all customers have a valid account and all documents are up to date before executing any furnishings exchange transactions.

5.2.4.2 Contractor shall issue furnishings, mattresses, and appliances to units. The contractor Furniture Management Office (FMO) shall manage run a Direct Exchange (DX) warehouse in support of BHO.

FMO shall issue furniture, mattresses, and appliances to customer units. Ensure all customers’ eligibility and have a valid account and all documents are up to date before issuing furnishings to a customer.

5.2.5 Reports. The contractor shall provide the following reports to FMO and ensure all reports are signed and dated.

Daily Reports:

a) Work Center Status Report

b) Area #1 and Area #2 DA Forms 2062/1687 ABMP Report

c) Area #1 and Area #2 Barcode Report

d) Forklift Report, and Personnel Roster

e) Forklift Maintenance Report

f) Monday morning Safety Brief with the COR/ACOR.

Monthly Reports:

a) Combined Monthly Inventory CDRL Report

b) Issues, Turn-In(s) Replacements, and Walk-In Reports

c) Vehicle Mileage Report

d) 10 % Inventory Report

e) Quality Assurance Checklist

f) Workload Data Report

g) Annual historical report

5.2.6 Annual Inventory:

Annual Inventory. The Contractor shall conduct an annual inventory IAW AR 420-1, AR 735-5 and DA PAM 710-2-1 each year, which shall be coordinated with the Property Book Officer (PBO). The Contractor shall maintain the Furnishing Management Module of eMH. The Contractor shall maintain accurate and current records of property usage in eMH as a basis for developing experience factors. The Contractor shall, IAW AR 735-5, reimburse the Government for all Government property lost, damaged, or stolen while in the control of the Contractor. The Contractor shall coordinate with the unit and the PBO to complete the annual furniture accountability inventory.

5.2.6.1 Lost or Damaged Furniture. All lost or damaged furniture will be reported and reconciled for discrepancies in the furnishing module of eMH. The Contractor shall ensure accuracy in eMH, e.g., all serial numbered items are accounted, discrepancies noted, and adjustments made, if necessary, in order to match the balance with the actual inventory count.

DELIVERABLE FREQUENCY

# OF

COPIES

MEDIUM/FORMAT DISTRIBUTION

A001 (PWS, para.

2.1.6.1) Accident Requiring Emergency Medical Treatment

Immediate. Not later than two (2) hours after the incident

N/A Email or Telephone KO or COR/ACOR

A002 (PWS, para. 4.2) Quality Control Plan

Initial: within 30 days of contract award

Updates: All QCP updates shall be accepted by the KO

Electronic Copy

MS Word KO

A003

(PWS,

para.(2.1.10) Subcontract Management Plan

Upon contract award

Electronic Copy

MS Word KO

A004 (PWS, para.

2.1.11.1) Key Personnel – Provide name of Program Manager

Submit resumes and organization chart (to include contact info) for initial and replacements

Copy

MS Word KO

A005 (PWS, para.

2.5.3.1) Safety Plan

Submit NLT the 10th of each month following the month of surveillance

Army Standard Form (SF) 701 Activity Security Checklist

COR/ACOR

A006 (PWS, para.

2.3.4.1) Training Completion Certificates

Certificates filed within twenty-four (24) hours prior to employees commencing performance.

1 Copy of Certificate

7.0 Related Documents. Definitions and Acronyms.

7.1.1 Definitions.

7.1.1.1 Acceptable Quality Level (AQL). The AQL is the maximum percent defective (or the number of defects per hundred units) for the purposes of sampling inspection can be considered satisfactory.

7.1.1.2 Alternate Contracting Officer’s Representative (ACOR). An employee of the U.S. Government provided by the RA and appointed by the KO to provide support to CORs in monitoring and documenting the Contractor’s performance. These alternate surveillance support personnel will serve as on-site representatives of the COR in performance of actual contract surveillance if they meet all COR training, experience requirements, and are appointed by the KO as an ACOR.

A007 (PWS, para.

2.3.3.1) Safety Plan

Review and Acceptance:

During phase in and within 10 days of commencement of work Revisions: five

(5) calendar days prior to effective date of change

Email

A08 (PWS, para.

2.3.5.3) Safety Data Sheets (SDS) for approval on all materials

Five (5) days before delivery of the material

Copy of each sheet

.PDF

See FAR 52.223-3 Hazardous Material Identification and Material Safety Data

A09 (PWS, para.

2.5.5, 2.5.5.3) Environmental Compliance, All environmental and hazardous material records

Beginning of the next duty day after the Government’s request to view the records

Make records available

Coordinate with

COR/ACOR

COR/ACOR

A010 (PWS, para.

3.1.1.1.2) Damage Report

Monthly 1 Electronic Copy

.PDF with digital signature

COR/ACOR

A010 (PWS, para.

2.5.5.4) Spill Plan

Contact by written notification within one (1) hour

Electronic

Coordinate with COR KO

7.1.1.3 Ashes. The residue from burned wood, coal, coke, and other combustible material.

7.1.1.4 Bulk Waste. Large items of solid waste such as household appliances, furniture, auto parts, pallets, shelving, piping, stone, concrete rubble, brick, lumber, toys, and other wastes; the size or weight of which, precludes or complicates the handling by normal collection, processing, or disposal methods.

7.1.1.5 Bulky Waste. The waste placed at the collection point or curbside that doesn't fit or is too heavy to be placed in the routine collection container. These wastes include but are not limited to: lumber, scrap metals, bricks, blocks, concrete rubble, stones, toys, furniture, appliances, logs, limbs, televisions, cabinets, automotive components, power equipment, crates, wheels, de-rimmed tires, electronics and their components, etc.

7.1.1.6 Cannibalize. Remove parts from Government property for use or for installation on other Government property.

7.1.1.7 Carpet Care. Cleaning and maintenance to keep carpet reasonably free of all stains, soil, and dirt.

Methods used for carpet care are vacuum cleaners and carpet shampooers.

7.1.1.8 Child, Youth and School Services (CYS). Overarching naming convention for Child Development Center (CDC), Youth Activity Center, and School Age Services (SAS). CYS is used when referencing all programs.

7.1.1.9 Cleaning. Removing stains, soil, and dirt; accomplished by chemical or mechanical means.

7.1.1.10 Collection. The pickup of accumulated recyclable material, solid waste, including bulky waste, from any collection point, regardless of quantity.

7.1.1.11 Collection Frequency. The number of times collection is performed during a specific time frame.

7.1.1.12 Collection Point. The location designated on the drawings or maps or described in this performance work statement where solid waste, including bulky materials, will be temporarily stored for collection by the Contractor.

7.1.1.13 Commercial Solid Waste. All types of solid waste generated by stores, offices, restaurants, warehouses, and other non-manufacturing activities,…