22Q0016_DRFT_PWS_022322.pdf

PERFORMANCE WORK STATEMENT

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

16 03 Jan 22 1

PERFORMANCE WORK STATEMENT

CTE Professional Learning and Aligned Student Resources

COURSES: Video Communications, Visual Design, Web Design, Engineering Design & Development, and Principles of Engineering

1. General Information and Scope of Work

1.1 Agency

1.1.1 For school year (SY) 2021-22, the Department of Defense Education Activity (DoDEA) will provide PK-12 instruction to over 69,000 dependents of active-duty military and civilian employees. In the Americas, DoDEA operates 50 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle

East, DoDEA operates 64 schools located in Germany, England, Netherlands, Belgium, Spain, Turkey, Bahrain and Italy. In the Pacific, DoDEA operates 45 schools located in Korea, Japan (mainland and

Okinawa), and Guam. DoDEA's curriculum, resources and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems. DoDEA also operates a full time K-12 virtual school option with teaching hubs in each DoDEA region: Americas, Europe, and Pacific.

1.1.2 DoDEA schools have various grade configurations, with the most common being PK-5, 6-8, and 9-12. Of

DoDEA’s 159 brick-and-mortar schools, 41 are high schools, which includes the virtual high school and which serve approximately 12,650 students. The virtual high school is fully accredited.

1.1.3 DoDEA has adopted College and Career Ready Standards (CCRS) in mathematics, literacy, the arts, social studies, and science, which are rigorous, research-based, and reflect the knowledge, skills and dispositions students need for success in college and/or careers and are aligned with the Common Core State Standards

(CCSS), National Core Art Standards (NCAS), Next Generation Science Standards (NGSS), College, Career, and Civic Life (C3) Framework for Social Studies State Standards, Society for Health and Physical

Education Standards (SHAPE America), and the International Society for Technology in Education

(ISTE) Standards for Students.

1.2 Background

DoDEA continually improves career and technology education (CTE) instruction to ensure students are prepared for postsecondary CTE education and careers. DoDEA has never awarded a systemic contract for this requirement.

1.3 Scope of Work

For three CTE courses—Video Communications, Visual Design, and Web Design—DoDEA requires professional learning and test preparation resources for teachers and digital resources and certification preparation resources for students. For two CTE courses—Engineering Design & Development and Principles of Engineering—

DoDEA requires teacher professional learning and student digital resources only. DoDEA prefers to award one contract but may make up to three awards, each for a base year and four option years. The table below lists the estimated number of sites, teachers, and students for each course. These numbers are expected to remain stable or grow slightly over the period of performance.

Course/Category Sites Teachers Students

Video Communications 40 45 100

Visual Design 40 55 1,450

Web Design 41 55 700

Principles of Engineering 27 30 550

Engineering Design & Development 27 30 300

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2 Requirements

2.1 Five CTE Courses: The Contractor shall provide the professional learning and aligned student resources for video communications, visual design, web design, engineering design, and principles of engineering.

The tasks below are provided to help the Contractor gain a better understanding of the requirements. The tasks are not all inclusive. The Contractor is expected to develop the total solution to meet all the requirements in accordance with a performance-based approach.

Supporting Tasks

Task 1, General Requirements for Each Course—The Contractor shall:

1) Assign licenses/digital resources to teachers by agency and allow for teacher transitions as necessary to maintain professional development across the agency.

2) Assign licenses/digital resources to students with the flexibility to unassign and reassign as needed during the school year as students transfer.

3) Deliver web-based resources (such as access codes) three days after receipt of a delivery order.

4) While asynchronous training is preferred, any synchronous training sessions must be provided in the school hours of DoDEA’s regions—Americas, Europe, and Pacific—that is 7AM to 3:30PM local time.

Each professional learning content session may require multiple delivery opportunities to accommodate various school work schedules from year to year. Number of asynchronous and synchronous delivery sessions and time zones (if applicable) will be negotiated post-award. Synchronous sessions will include teacher technical support to assist with any needs related to virtual synchronous learning. Additionally, each session shall be recorded and placed on DoDEA’s learning management system (LMS, Cornerstone). Note: This professional learning is expected to be approximately 36 contact hours long per teacher and spread across six separate professional learning days throughout the school year.

5) Culminate all teacher professional learning with a certification opportunity. For example, the Photoshop professional learning shall allow teachers an opportunity to earn the ACA-Photoshop certification. Note:

Any costs related to obtaining the certificate itself will be paid by the teachers themselves.

6) Support personnel shall be provided a synchronous and/or asynchronous virtual briefing about the professional learning, not to exceed 90-minutes and to include objectives/outcomes, program overview, and implementation look-fors for all teacher participants. If the briefing is synchronous, it shall be delivered once, recorded, and placed on DoDEA’s LMS (Cornerstone).

7) Update all digital resources at least annually and ensure they remain aligned to the certification testing version/requirements.

8) Provide, as appropriate/feasible, enterprise licensing.

Task 2, Video Communications and Visual Design—The Contractor shall:

1) Provide synchronous and/or asynchronous virtual professional learning for DoDEA teachers focused on pedagogical best practices and platform knowledge geared towards the production and art of film. Note:

This professional learning is expected to be approximately 36 contact hours long and spread across six separate professional learning days throughout the school year.

2) Include content built around using Adobe CC products including Premiere Pro, After Effects, Rush, and

Photoshop. Content shall prepare teachers to deliver instruction in all skills necessary for completion of the Adobe Certified Associate exam for Premiere Pro.

3) Provide student licenses/digital resources that are aligned to instruction and that enable students to apply the lessons in a coherent and meaningful way.

Task 3, Web Design—The Contractor shall:

1) Provide synchronous and/or asynchronous virtual professional learning for DoDEA teachers that is focused on pedagogical best practices and platform knowledge geared towards visual (print) design and

16 03 Jan 22 3 web design. Note: This professional learning is expected to be approximately 36 contact hours long and spread across six separate professional learning days throughout the school year.

2) Include content built around using Adobe CC products, including Photoshop, InDesign, Illustrator, Lightroom, Animate, XD, and Dreamweaver necessary for completion of the Adobe Certified Associate exams for Photoshop, InDesign, and Dreamweaver.

3) Provide student licenses/digital resources aligned to instruction and that enable students to apply the lessons in a coherent and meaningful way.

Task 4, Engineering Design & Development and Principles of Engineering—The Contractor shall:

1) Provide synchronous and/or asynchronous virtual professional learning for DoDEA teachers focused on pedagogical best practices and content knowledge geared towards implementation of the DoDEA-adopted International Technology and Engineering Education Association (ITEEA) Engineering by

Design Curriculum resources. Note: This professional learning is expected to be approximately 36 contact hours long and spread across six separate professional learning days throughout the school year.

2) Include content built around using appropriate DoDEA approved resources to teach concepts related to engineering, such as Computer-Aided Design (CAD), 3D Printing and the Engineering Design Process.

All content presented should prepare the teachers to instruct students utilizing industry standard tools and equipment with a focus on concepts covered in the ITEEA developed Technological Design and

Engineering Design courses. (NOTE: Any physical consumables of a non-standard classroom nature shall be included in the training budget to include shipping to participants.)

3) Provide student licenses/digital resources aligned to the pedagogy described in professional learning, including resource software such as cloud- based CAD licensing and Engineering by Design curriculum, to ensure students can apply the lessons in a coherent and meaningful way to students with resources.

Task 5, Meetings: The Contractor shall provide the medium through which each meeting occurs, record each meeting’s minutes. Submit the draft minutes to the COR within two business days of the event. Finalize the minutes two business days after receipt of written feedback from the COR.

1) Post-Award Conference: Participate in a video- or teleconference with the COR five business days after award

IAW FAR Subpart 42.5.

2) IT Meeting: Convene a video- or teleconference with DoDEA Information Technology staff ten business days after award, per Technical Exhibit #1.

3) Other Post-Award Meetings: Meet with the Contracting Officer (KO), COR, and/or other Agency personnel, as appropriate, to review Contractor performance, as required by DoDEA. The KO may discuss the Agency’s view of Contractor performance, and the Contractor shall apprise the Agency of any problems being experienced. The

Contractor shall take appropriate action to resolve any outstanding issues the Agency raises.

Task 6, Technical Support—The Contractor shall provide industry-standard technical support for its digital resources for the life of the contract via telephone or by email within one business day or less from the initial contact to include but not limited to assisting with service problems, product setup, upgrades, and troubleshooting.

2.2 Performance Standards and Acceptable Quality Levels

2.2.1 Performance Standard: Tasks shall be completed by the required completion date.

2.2.2 Acceptable Quality Level: Ninety-five percent of tasks will be completed by the required completion date. The remaining five percent shall be completed no later than ten business days after their due date.

3 Constraints

3.1 Place of Performance: Work shall be performed at the Contractor’s facilities.

3.2 Liaison and Alternate Liaison—The Contractor shall:

1) Provide a liaison and alternate liaison to be responsible for the performance of work. Their names shall be designated in writing to the Contracting Officer. They shall have full authority to act for the Contractor on all

16 03 Jan 22 4 contract matters relating to the daily operation of this contract. Each shall have at least one year of experience working in a similar role.

2) Notify the COR in writing regarding any change in the liaison or alternate laison ten business days in advance of the change If the liaison is changed post-award, the replacement shall meet or exceed the qualifications and experience of the person assigned upon contract award.

3.3 Holidays and Hours of Operation

1) The liaison or alternate shall be available during the hours of 9AM to 3PM Eastern Standard Time (EST), except for Federal holidays and Federal government closures/shutdowns. The following list shows recognized Federal holidays: New Year’s Day, Martin Luther King Jr.’s Birthday, Presidents Day, Memorial

Day, Juneteenth National Independence Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

2) Although there are different time zones within Europe and the Pacific and different hours for specific schools throughout DoDEA, the normal business hours for the regions roughly correspond to the following:

Americas, 0700-1500 EST; Europe, 1300-2100 EST; and Pacific, 2000-0400 EST.

3.4 Availability: The Contractor shall make all resources available for the life of the contract.

3.5 Anti-Bias, Diversity, and Inclusion—The Contractor shall provide resources free of age, racial, color, national origin, disabling conditions, sexual, gender, religious, and ethnic bias and present balanced coverage of multi-cultural contributions and representation, where appropriate.

3.6 Privacy—The Contractor shall:

1) User Accounts: Require, wherever applicable, that individual accounts possess unique usernames and passwords that do not require personally identifiable information (PII) to access online content, i.e., first & last name and any other unique personal information.

2) Contractor Personnel: Ensure personnel assigned to this contract take proper precautions to protect information from disclosure. Collect and/or store all agency-owned or agency-controlled PII in accordance with the relevant requirements of the Privacy Act, 5 U.S.C, which may be found at the following URL:

http://www.archives.gov/about/laws/privacy-act-1974.html.

3) Privacy Training: Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/Personally Identifiable Information (PA/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the Chief Information Security Officer (CISO) or his/her designee.

3.7 Section 508 Compliance—Ensure Contractor resources, wherever applicable, meet the following requirements:

1) IT Requirement: Ensure that all electronic hardware and software that is procured under this contract/purchase order comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C.

794d) and the Architectural & Transportation Barriers Compliance Board Electronic Information

Technology (EIT) Accessibility Standards (36 CFR part 1194). More information may be found at http://www.section508.gov.

2) Deliverable Requirement: Ensure the following occur:

▪ Outputs/deliverables do not adversely affect accessibility features of existing EIT technologies.

▪ EIT related to the requirements of the contract are accessible to people with disabilities, per 29 U.S.C 794(d).

▪ Outputs/deliverables including functional performance, information, documentation, and support requirements are considered. Standards from 36 CFR Part 1194 Subpart B, C and D apply to this acquisition.

3.8 Optical Character Resolution (OCR): The Contractor shall provide, upon request, two digital OCR copies of print materials in one or more of the following formats:

▪ Digital Accessible Information System/National Instructional Materials

▪ Accessibility Standard (NIMAS) with cascading style sheet

▪ HyperText Markup Language (HTML)

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▪ Portable Document Format (PDF), (unlocked, embedded fonts, single page)

▪ Rich Text Format (RTF)/Word document

3.9 Data: All data developed as a result of any work awarded under this contract is and shall remain the property of the Government.

3.10 Organizational Conflict of Interest (OCI): The Contractor (including any subcontractor) personnel performing work under this contract may receive, have access to, or participate in the development of, proprietary or Privacy Act information (e.g., personal information, education, etc.) may create a current or subsequent OCI as defined in FAR Subpart 9.5. Whenever the Contractor becomes aware that such access or participation may result in actual or potential OCI, the Contractor shall (1) immediately notify the Contracting

Officer (KO) in writing and (2) promptly submit a plan to the KO to avoid or mitigate any such OCI. Note: The

KO will unilaterally determine if the Contractor’s plan is acceptable. If the KO determines the plan cannot satisfactorily avoid or mitigate an OCI, s/he may implement other remedies to include prohibiting the

Contractor’s further participation in contracted requirements.

4 Government-Furnished Resources/Information

Not Applicable.

5 Contract Deliverables

Milestone/Deliverable Word

/ Excel

Digital

Copies

Task /

PWS

Planned

Frequency

Delivery of Web-based Resources Yes Yes Task 1 (3) Three days after receipt of a delivery order

Professional Learning for All

Courses Yes Yes

Tasks 1 (4)

Tasks 2-4 As scheduled post-award

Support Personnel Briefing Yes Yes Task 1 (6) As scheduled post-award

Provide Certification Opportunity Yes Yes Task 1 (5) Upon completion of professional learning

Update Digital Resources Yes Yes Task 1 (6)

At least annually to align with current software and certification version/requirements

Meetings Yes Yes Task 5

Post-award meeting: Five business days after award

IT meeting: Ten business days after award

Other meetings: As scheduled post-award

Technical Support Yes Yes Task 6

Ongoing beginning three business days after receipt of the initial delivery order

6 Acronyms and Definitions

CCRS College and Career Ready Standards

DoD/DOD Department of Defense

DFARS Defense Federal Acquisition Regulation Supplement

EIT Electronic Information Technology

FAR Federal Acquisition Regulations

IAW In Accordance With

PA/PII Privacy Act/Personally Identifiable Information

QASP Quality Assessment Surveillance Plan

SCORM Shareable Content Object Reference Model

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Contract Line Item Number (CLIN) – Basic structural element in a procurement instrument describing and organizing the required product or service for pricing, delivery, inspection, acceptance, invoicing, and payment.

The use of the term “line item” includes “subcontract line number”, (SLIN), as applicable.

Contracting Officer (KO) – The only individual with expressed authority to obligate (bind) the Government by means of entering, administering, and terminating contracts within the limits of the authority delegated via a

Contracting Officer’s warrant.

Contracting Officer’s Representative (COR) – Qualified and trained Government employee, nominated by the requiring activity (RA) and appointed in writing by a KO primarily to perform specific technical or administrative functions on a specific contract(s); serves as the ‘eyes and ears’ of a KO to assure the Government’s best interests are protected via the terms and conditions of the contract(s) appointed. COR’s do not have authority to obligate

(i.e., bind) the Government.

Contractor - Supplier or vendor having a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Deliverable – Usually physically delivered items but may include such items as digital documents/reports.

Performance Requirements Summary (PRS) – Tabular listing of performance objectives and standards that provides the basis for a meaningful QASP.

Performance Work Statement (PWS) - A statement of work for performance-based acquisitions describing the required results in clear, specific and objective terms with measurable outcomes.

7 Performance Requirement Summary (PRS) and Quality Assurance Surveillance Plan (QASP)

7.1 Performance Requirement Summary (PRS)

Performance

Objective

Performance

Standard

AQL

Inspection

Method Incentives

Delivery of Web-based Resources

100% compliance with the PWS

Resources available 24/7 except during scheduled downtimes

COR

inspection & stakeholder feedback

Past

Performance

Assessment

Professional Learning for Each Course

Asynchronous: Resources available 24/7 except during scheduled downtimes

Synchronous: No more than one webinar rescheduled per year due to Contractor-caused problems.

Support Personnel

Briefing

Asynchronous: Resources available 24/7 except during scheduled downtimes

Synchronous: Presented at the scheduled time. Placed on

DoDEA’s LMS three business days thereafter.

Certification

Opportunity for Each

Course

Contractor-required support provided in a timely manner

Updating Digital

Resources

At least annually to align with current software and certification version/requirements

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Meetings

Post-award meeting: Five business days after award

IT meeting: Ten business days after award

Other meetings: As scheduled post-award

COR

inspection

Past

Performance

Assessment

Technical Support

Acknowledgement of all inquiries within ten minutes of receipt. Resolution of 90% of issues within one business day.

Resolution of remaining 10% within five business days.

COR

inspection & stakeholder feedback

Past

Performance

Assessment

7.2 Quality Assurance Surveillance Plan (QASP): The Government will utilize a QASP to monitor the contractor’s performance on the contract. The QASP is a living document and can change at any time during the life of the contract. As such, the Government reserves the right to unilaterally edit the QASP at the Government’s discretion.

Technical Exhibit #1 - TECHNICAL REQUIREMENTS

The Contractor shall comply with the applicable technical requirements detailed below.

1.1 Software and Cloud Security Requirements—The Contractor shall:

1.1.1 Ensure all online resources, cloud-based services and instructional software meet the Department of

Defense (DoD) and DoDEA Cybersecurity requirements as defined below. Note: Software, cloud services and associated websites are rigorously tested to ensure no security risks are posed to DoDEA infrastructure and its users.

1.1.2 Complete the Cloud Services questionnaire that was submitted as part of the proposal submission and provide copies of and/or access to any software listed in the proposed solution.

1.1.3 Ensure on-premises software support post-installation integration of the necessary Security Technical

Implementation Guides (STIG) for applicable systems and applications, including Microsoft Windows 10, Microsoft Windows Server 2016, Windows Server 2019, Microsoft Windows IIS, Apache, Oracle databases, and Microsoft SQL Server databases. Note: The application to obtain the STIG Viewer is found at https://public.cyber.mil/stigs/srg-stig-tools/, and the STIGs themselves may be downloaded from https://public.cyber.mil/stigs/downloads/.

1.1.4 Ensure its content accessible from the web is compatible with the following browser platforms: Internet

Explorer 11, Google Chrome and Edge. Ensure that any applicable STIGs are implemented.

1.1.5 Ensure on-premises software, which is subject to static and dynamic analysis testing, imposes no risk to DoDEA systems, users and/or data. Note: DoDEA assesses software products to ensure compatibility with existing system configurations and software, testing may also include reverse engineering analysis.

1.1.6 Provide a plan of actions and milestones (POA&M) to mitigate any cybersecurity findings resulting from non-compliant and/or vulnerable components within 30 calendar days of written notification from DoDEA.

1.1.7 Participate, as needed, in interviews and deep system architecture inspections. Note: Per DoD policy for cloud-based services, DoDEA conducts a supplemental series of validations, which closely mirror the

Federal Risk and Authorization Management Program (FedRAMP) Internet Cloud vetting processes.

Contractor participation/cooperation is normally required to complete this process.

1.2 System Requirements—The Contractor shall:

1.2.1 Ensure, per Section 1.1 (above), any software installed and/or accessed in or by a DoDEA system, network whether stand-alone or web-based, is compatible with standards cited herein.

1.2.2 Provide minimum desktop/server system technical specifications, available reference architectures, networking specifications and diagrams, and applicable systems configuration documentation for the proposed product solution.

1.2.3 Ensure all software is compatible with the following minimum baseline:

Specifications Minimum

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Memory 4 GB

Hard Drive 100 GB

Processor Intel® Core™ i5-8365U Processor 8th Generation (up to 4.1GHz, 6MB cache) equivalent or better (Must show benchmark/passmark scores)

Video Graphics Integrated Intel HD Graphics 620 (1920x1080) equivalent or better

Operating System Windows 10

Browser Environment Chrome; Edge; Edge Chromium, IE 11 or higher

1.2.4 Ensure software is completely functional on a standard DoDEA desktop without the need / requirement for administrative-level user rights and/or permissions or the requirement to use or insert external media to execute the software.

1.2.5 Provide software that does not require modifications to folder permissions while executing.

1.2.6 Ensure, if applicable, that software packages support unattended installation methods used by enterprise software packaging and deployment systems. Notes: DoDEA currently distributes software packages via

Microsoft System Center Configuration Manager (SCCM). Older 16-bit software are automatically denied.

1.3 Data Management Requirements—The Contractor shall:

1.3.1 Provide a mechanism for batch administration and automation of routine data management tasks via flat file import, or representational state transfer (REST) based web service application programming interfaces

(APIs). The mechanism shall provision and manage data objects within the Contractor’s system, including but not limited to organizational structures, student accounts, staff accounts, courses, and class rosters.

1.3.2 Provide all necessary documentation and assets to facilitate batch administration and automation of routine data management tasks, including but not limited to roster template files (i.e., comma separated value templates); data element/field definitions documentation; data interchange formats and schemas (XML/JSON); and/or data dictionaries for the purpose of mapping organizational student information system (SIS) data to the Contractor’s required input formats.

1.3.3 Provide a single point of contact to support DoDEA in performing the required data integration activities within the Contractor’s system.

1.3.4 Configure DoDEA enterprise within its system and/or databases as the appropriate organizational entity

(i.e., region, district, school) upon a request in writing from the contracting officer’s representative

(COR). Note: DoDEA’s organization hierarchy consists of the following: one system, three regions, eight districts, 62 communities, and 160 schools, including the K-12 virtual school programs.

1.3.5 Participate in a technical meeting with DoDEA within ten business days after award for the purposes of preparing for onboarding of new services and initial configuration of administrator-level accounts.

1.3.6 Ensure the transfer of any Sensitive, Confidential data including but not limited to PII data be transferred in a secure means meeting any requirements set by DoDEA’s Chief Information Security Officer (CISO).

1.4 DoDEA Software License Keys: The Contractor shall provide (1) license keys and electronic downloads for software required under this Contract to the COR and (2) software directly to DoDEA schools, districts, or regions only if explicitly required to do so in the contract or in writing by the COR.

1.5 Cybersecurity Supporting Elements/Requirements and Scalability—The Contractor shall:

1.5.1 Comply with the same Federal law and DoD policies and guidance to which DoDEA is subject. These requirements include but are not limited to the cybersecurity requirements defined in the following documentation:

▪ DoD Directive (DoDD) 8500.01E, Information Assurance, which may be found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/850001_2014.pdf.

▪ DoD Security Technical Implementation Guidance (STIG), which may be found at the following

URL: https://public.cyber.mil/stigs/downloads/.

▪ DoD Risk Management Framework (DODRMF) per DoD Instruction 8510.01 found at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/851001p.pdf?ver=2019-02-

26-101520-3004.5.2.

1.5.2 Provide security patches/upgrades to include third-party applications in response to public-released security vulnerabilities associated with its software solution. Provide a POA&M for any security vulnerabilities within five business days of discovery. Software upgrades/patches shall be included in the licensing cost

16 03 Jan 22 9 and be performed at the least disruptive times as determined by DoDEA in writing. Note: Any exception to this requirement must be approved in advance and in writing by DoDEA’s Chief Information Officer

(CIO) or designated official.

1.5.3 Ensure any portion of its solution that involves Internet access by DoDEA students complies with the relevant requirements of the Children's Internet Protection Act, Pub.L. 106-554, § 1(a)(4) [Div. B, Title

XVII, § 1701], Dec. 21, 2000, 114 Stat. 2763, 2763A-335.

1.5.4 Ensure its solution is robust enough to serve the needs of a large community of learners dispersed across the world using a variety of bandwidths and scalable to meet future growth, both in terms of instruction and the number of users.

1.5.5 Ensure Contractor staff who have access to DoDEA’s student, teacher and/or staff personally identifiable information take the DoD Privacy Act/ Personally Identifiable Information (PA and PPI/PII) training before gaining access to the data and yearly thereafter. Provide copies of the certificates of completion to the COR which can be audited at any time by the CISO or his/her designee.