21F0124 JEFO_Redacted.pdf

www.uscis.gov

Rev: 10/13/2023

Justification for Exception to Fair Opportunity, Exceeding the Simplified Acquisition Threshold, SPEED Extension/Highlight

REFERENCE: Justification Log Number: FY25-0012 and PR Number: OIT256006, OIT256012, OIT255009, OIT255013, OIT252007

1. Agency and Contracting Activity.

The Department of Homeland Security, U.S. Citizenship and Immigration Services (USCIS), Office of Contracting (OCON), proposes to modify an existing task order on behalf of the Office of Information Technology (OIT) / Systems Delivery Division (SDD) pursuant to Federal Acquisition Regulation (FAR) 16.505(b)(2), Exceptions to the fair opportunity process.

2. Nature and/or description of the action being approved.

This action seeks approval for a sole source extension to Highlight Technologies, Inc. (Highlight) via modification to Task Order No. 70SBUR21F00000124 to continue the system maintenance and security work currently within the technical scope being performed. The current task order was competitively awarded in June 2021 through a small business set aside solicitation under the CIO- SP3 Small Business Government-Wide Acquisition Contract.

3. Description of Supplies/Services.

The SPEED Performance Work Statement (PWS) details DevSecOps services to operate and maintain major USCIS systems. The Government requires these services for 6 months, with one three-month base and three one-month options, and a total performance period from 1/1/2025 through 6/30/2025. The total estimated price for this performance period is

This justification seeks approval to continue the following work unique to 70SBUR21F00000124 on systems which are not limited to the Customer Management Interface System (CMIS), CLAIMS3, and the Travel Document Production System (TDPS):

1. Continue to update the reception points to Windows 11 including updating security certificates, creating new Q-Flow sites, testing inactive user reports, and implementing released. Slated for monthly rollouts through April 2025.

2. Continue to revise the I-485 form in accordance with the Director’s accelerated timeline.

Deployments every 1.5 weeks through transition to RIVER.

3. Implement automatic biometrics scheduling after I-148 updates. Slated for Q2 of FY25.

4. Continue decommissioning outdated forms from internal systems. Slated to continue through transition to RIVER.

5. Proceed with implementing new interview waiver requirements. Slated to be completed in

Q3 of FY25.

JEFO, Exceeding the SAT, SPEED - Highlight Justification Log Number: FY25-0012

4. Statutory exception and supporting rationale.

The applicable statutory FAR citation and basis for using an exception to fair opportunity process is:

FAR 16.505(b)(2)(i)(C). The order must be issued on a sole-source basis in the interest of economy and efficiency because it is a logical follow-on to an order already issued under the contract, provided that all awardees were given a fair opportunity to be considered for the original order.

Rationale:

As outlined in the PWS, the work currently performed is agile development on various public facing and internal systems not limited to CMIS, TDPS and CLAIMS3 and various networks connecting immigration systems for different directorates.

The scope of the current order extends the entire agile process, starting with partnering with the program office to establish user stories and acceptance criteria from communicated priorities. The work extends through development and testing, presentation to product owners, code release, and follow up documentation. It also includes service desk support to process service tickets and system administrators to monitor the health of the CMIS, TDPS and CLAIMS3 systems and the network which connects them. Highlight is continuing to update functionality for internal systems to Windows 11 and revise form I-485 in accordance with the accelerated Director priorities. In sum, the work on SPEED – Highlight is all encompassing of the entire process for the priorities listed in section 3 of this justification and provides ongoing support to priorities that have been established in the last 3 years to promote smooth transition and maintenance.

While the work is iterative in nature, as outlined in the PWS and in the agile development process, with emphasis on trial and constant improvement, the full benefit of a single initiative is not realized in the forms and priorities listed in section 3 of this justification until over the course of several deployments. As an example, the monthly rollouts for the Windows 11 transition are critical to improving workflows, re-establishing processes, and improving workflows to all OIT users. OIT has faced a number of issues in building and implementing code during this transition. If the Government does not continue these efforts, there will remain countless blockers that prevent all DevSecOps work from being implemented in the required timelines. The PWS for this extension will remain identical to what is currently established under the order to promote efficiency in acquisition and to eliminate complication of contractor performance. The work to be completed under this extension, then, is within the technical scope. Priorities, user story plans, and release schedules are already established and preparing to be implemented through transition of this order to RAPID for the next iteration of select SPEED work. The work will continue to improve upon current priorities, constantly reinforcing and improving the current capabilities of the systems outlined to service the immigrant and push necessary information to the stakeholder. The work will ensure that security vulnerabilities which arise are patched as is the current nature of iterative releases. It will also ensure that enhancements made to the systems outlined and the connective network are maintained and improved such that they function efficiently and effectively to support the digital immigration process. While Highlight has proved capable in providing stable services, the work to be completed under this extension will not include discovery work to implement new initiatives.

Rather, this work will remain focused on system maintenance and final implementation of current FY25 agency goals.

Second, this order is in the interest of economy and efficiency. In summary of the established Acceptable Quality Levels and PWS, the contractor is required to release code on a weekly basis, release code without error, collaborate and cooperate with other SPEED contractors, and understand the work well enough to being innovative in problem solving and efficient in resource use. The Government does not anticipate recovery of competition costs for this short extension as the best value remains most achievable under the Highlight order. The contractor remains capable of maintaining staffing and providing satisfactory services specified in the PWS without having to compromise performance standards that may otherwise be anticipated with a change in contractors to complete initiatives already in progress. Another major risk associated with staffing is the Agency’s Entrance On Duty timeline for new contractors is roughly 90 days. This, coupled with the requirement for transition to a new contractor at the end of the proposed performance period, would render the next 6-months as valueless in terms of development, testing and deployment progress.

The Government performed market research through November 2024 using techniques including surveying industry and Government experts and surveying similar requirements. The conclusions pertaining to economy and efficiency described above are supported by that market research.

Should this task order not be extended, the following forms and tools which are critical to the USCIS mission will not be supported:

The agency will continue to experience regular delays in deployment and patches due to the Windows 11 phased updates. The agency has already experienced several instances of delayed deployments and update incompatibilities, and any extension of the delays will further delay implementation of all SPEED development work.

Patches to the I-485 form in accordance with Director priorities and 508 compliance requirements will go undone. Without 508 and usability update, the work the agency has already completed to digitize the I-485 will have little realized benefit and not be accessible for users.

Outdated form types will continue to bog down the systems used to upload paper forms and add risk to file adjudicators.

I-134A and I-131 form, which supports parole programs not limited to Uniting for Ukraine, Family Reunification, and Humanitarian Parole, which is processed exclusively through myUSCIS. Without support, parole programs cannot operate.

I-134A and I-131 beneficiary account attestations, which are exclusively electronic through myUSCIS. Without support, recipients will not receive benefits for family members.

Time sensitive Requests for Evidence and appointment notices and distributions, which will cripple the biometrics and interview processes for electronic filing.

5. Determination by the contracting officer that the anticipated cost to the Government will be fair and reasonable.

The Contracting Officer has determined that the anticipated cost to the Government will be fair and reasonable. The Independent Government Cost Estimate (IGCE) for this work was based on two factors. One, three years of acquisition history for the SPEED procurement which shows that the contractor did not require additional funding to complete the scheduled requirements outlined in the PWS. Two, that the original task order award was made on a competitive basis and determined to be a best value to the Government. The labor rates awarded on the IDIQ contract was determined fair and reasonable by the awarding Contracting Officer. Further, the labor rates resulting from the SPEED competition were determined fair by the ordering Contracting Officer. The Government will use any price analysis technique(s) found within FAR 15.404-1(b) to evaluate the extension proposal and may conduct negotiations as necessary to ensure that the price is fair and reasonable.

6. Any other facts supporting the justification.

The recompete for this work has been competitively solicited and is scheduled to be awarded in February 2025 under the nomenclature Resources for InnoVation and Enterprise Readiness (RIVER). The Government has faced numerous delays in awarding the new contracts that further necessitates this sole-source extension. In the interest of economy and efficiency, the Government will continue to prioritize the competitive recompete award. The Government has determined that a non-competitive extension to the current award is the most efficient method to continue system maintenance and the current iteration of SPEED requirements under the Highlight task order.

The RIVER acquisition plan was finalized in August 2024. The RIVER requirement services two customers and as such, there were several delays in building out a coding challenge. There are related requirements of a similar scope which were determined to be better acquired if competed separately. The above listed delays, combined with system delays outside of the control of OCON and OIT, contributed to the current need for an exception to fair opportunity.

7. A statement of the actions, if any, the agency may take to remove or overcome any barriers that led to the exception to fair opportunity before any subsequent acquisition for the supplies or services is made.

The Government will continue to work expeditiously towards the competitive award of the SPEED recompete, solicited as RIVER under Request for Quotations (RFQ) Number

70SBUR24Q00000106.

8. USCIS intends to post this requirement on Sam.gov pursuant to FAR 16.505(b)(2)(ii)(D).

9. Technical/Requirements Personnel Certification.

Pursuant to FAR 16.505(b)(2)(ii)(B)(9), I certify that this requirement meets the Government’s minimum need and that the supporting data, which form a basis for the justification, are accurate and complete.

Chris Wallace Date Chief, OIT/SDD

10. Contracting Officer Certification

Pursuant to FAR 16.505(b)(2)(ii)(B)(8), I certify that this justification is accurate and complete to the best of my knowledge and

Monty Kurtz Date Contracting Officer

APPROVAL: Pursuant to FAR 16.505(b)(2)(ii)(B)(10), I hereby determine the circumstance identified in Section 4 applies to the order.

Alternate Procuring Activity Advocate for Competition