2120230MMZ383 JOTFOC signed.pdf

SIMPLIFIED ACQUISITION PROCEDURED

JUSTIFICATION FOR OTHER THAN FULL AND OPEN COMPETITION

SOLICITATIONS MAY BE LIMITED TO ONE SOURCE ONLY IF THE CONTRACTING OFFICER DETERMINES THAT ONLY ONE SOURCE IS REASONABLY

AVAILABILE. THIS DETERMINATION MUST BE SUPPORTED WITH FULL JUSTIFICATION FOR SOLE SOURCE FROM CUSTOMER. WHEN THE CUSTOMER

DESCRIBES AN ITEM WITH A PURCHASE DESCRIPTION WHICH LIMITS THE AVAILABILITY TO ONE SOURCE, THE JUSTIFICATION MUST EXPLAIN WHY THE

ITEM IS THE ONLY ONE THAT WILL MEET THE GOVERNMENT’S REQUIREMENT. STATEMENTS SUCH AS “ONLY KNOWN SOURCE” OR “ONLY SOURCE WHICH

CAN MEET THE REQUIRED DELIVERY DATE” ARE INADEQUATE TO SUPPORT A SOLE SOURCE PURCHASE. THE CUSTOMER SHALL PROVIDE THE FOLLOWING

INFORMATION:

Purchase Request Number (PR): Project ID Number (if any): Estimated amount (over $3,500 but not exceeding

$150,000):

2120230MMZ383 MZY1SERVICES

APPLICABLE FAR SOLE SOURCE RATIONALE

FAR

Citation

Rationale

X 6.302-1 Only one responsible source and no other supplies or services will satisfy agency requirements

6.302-2 Unusual and compelling urgency

6.302-3 Industrial mobilization; engineering, developmental, or research capability; or expert services

6.302-4 International agreement

6.302-5 Authorized or required by statute

6.302-6 National security

6.302-7 Public interest

BRIEF DESCRIPTION OF SUPPLIES OR SERVICES REQUIRED AND THE INTENDED USE

The purpose of this delivery order is to procure a lease of a web based appointment scheduling service to serve the United States Coast

Guard (USCG) National Maritime Center (NMC) mariner community. An appointment scheduling software will allow mariners to directly access each of the 20 individual Regional Examination Centers (REC) and monitoring units located around the country and overseas to obtain appointments for a variety of functions to include mandatory examinations for USCG issued Merchant Mariner

Credentials (MMCs). This requirement is vital to the mission of the U.S. mariner licensing and documentation program. Due to the nature of the maritime environment, mariners do not always have access to voice communications and the number of individuals visiting the RECs on a given day can vary greatly. As such, mariners require an advance scheduling service to manage workload due to brief windows of time they are on shore. A flexible web based accessible scheduling system provides consistent and standardized service among the RECs and the centralized NMC contact center located in Martinsburg WV.

REASON THAT SUGGESTED SOURCE IS THE ONLY SOURCE WHICH CAN PROVIDE THE SUPPLIES OR SERVICES

At this time, Appointment Plus is the only fully equipped system available to the meet the Government’s needs for off network customizable web based scheduling for the Merchant Mariner Community. The competition is specific to business or type of business and includes accounting components for invoicing. These software services are not customizable to the National Maritime Center needs. Other appointment scheduling systems required access the USCG network which is not possible. CG6 has conducted a Privacy

Threshold Analysis on Appointment Plus and the Appendix G is approved.

UNIQUE CHARACTERISTICS THAT LIMIT AVAILABILITY TO ONLY ONE SOURCE, WITH THE REASON NO OTHER

SUPPLIES OR SERVICES CAN BE USED

Scheduling software as service option was relatively new in 2014. Now there are more options but instead of offering flexibility the software as a service industry became specific to small business and medical office needs. These systems do not provide the flexibility and customization to meet the unique and specific needs of the National Maritime Center. The National Maritime Center as part of the

USCG cannot allow network access and must adhere to privacy safeguards. Appointment Plus while providing all the requirements of the NMC has also been evaluated by CG6 for privacy compliance.

PROVIDE A STATEMENT OF ACTIONS, IF ANY, THE GOVERNMENT MAY TAKE TO REMOVE OR OVERCOME ANY

BARRIERS TO COMPETITION BEFORE FUTURE ACQUISITIONS ARE REQUIRED

Continue to conduct period market research. In 2014, when initial market research was conducted there were few appointment scheduling software services. Now there are more options but instead of offering flexibility the software as a service became specific to small business and medical office needs. These systems do not provide the flexibility and customization to meet the unique and specific needs of the National Maritime Center.

Program Office Representative’s Signature Office Code Telephone Number Date

Contracting Officer’s Signature Office Code Telephone Number Date

CG-9124 202-475-3426 05/13/2020