20th Eng Brigade PWS_v.2 27AUG26.pdf

PERFORMANCE WORK STATEMENT (PWS)

Medbridge Essentials Platform

Subscription and Support Services 20th Engineer Brigade, Human Performance Program

Requiring Activity: 20th Engineer Brigade, Human Performance Program

Installation: Fort Liberty, North Carolina

Date: 18 AUG 2026

Revision: Rev 00

Period of Performance: Base Year: 12 Months | Four (4) x 12-Month Option Periods

Contract Type: Firm Fixed Price (FFP), Non-Personal Services

PART 1: GENERAL

1.1 Introduction and Non-Personal Services

This is a non-personal services contract to provide Medbridge Software and Support Services and to the 20th Engineer Brigade Human Performance Program (HPP). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor, who is in turn responsible to the Government.

1.2 Background

The 20th Engineer Brigade Human Performance Program requires a software platform to optimize Soldier readiness, and provide its H2F staff with Continuing Education Credits.

The Medbridge Platform provides both a platform to provide at home exercise programs to Soldiers of the 20th Engineer Brigade as well as Continuing Education Units for H2F staff

● Full Educate package: 2,500+ CE courses, Board Certification Prep, live webinars

● Learning Management System with tracking and reporting

● Customizable Home Exercise Programs with 8,000+ exercises

● Patient engagement via branded apps and portals

● Outcome tracking and patient-reported outcomes

● Organization management: SSO, EMR integration support, HR sync

● Clinician mobile app for anytime access

This platform provide the 20th Engineer Brigade HPP with a comprehensive, connected solution to deliver measurable human performance outcomes at both the individual Soldier and command levels.

1.3 Objective

The basic objectives of this contract include the following:

• Continuous usage of an already operating online platform and mobile application facilitating communication between Human Performance staff, Soldiers, and unit leadership, including timely dissemination of program information and announcements.

• Continuous usage of platform features to streamline event planning, distribution, sign-up, and management across the Brigade's Human Performance program.

• Continuous usage of platform features to support data collection and analysis at command and program levels, enabling informed decision-making within the multidisciplinary Human Performance domain.

• Continuous usage of integrated security measures to protect Government and Soldier data, including encryption, access controls, and compliance with applicable DoD policies.

1.4 Scope

The Contractor shall provide continuous access to and support for one commercial off-the-shelf (COTS) software platform:

MedBridge Essentials Program: A software platform to optimize Soldier readiness, and provide its H2F staff with Continuing Education Credits.

This platform shall remain operational 24 hours a day, 365 days a year, and shall integrate via supported data export and API capabilities with the Brigade's existing athlete management systems.

1.5 Period of Performance

Base Year: 12-month period from date of award

Option Year 1: 12-month option period

Option Year 2: 12-month option period

Option Year 3: 12-month option period

Option Year 4: 12-month option period

1.6 General Information

1.6.1 Quality Control

Quality Control is the responsibility of the Contractor. The Contractor shall provide a written Quality Control Plan (QCP) to the Contracting Officer (KO) within 30 days of contract award.

The QCP shall be maintained throughout the life of the contract and updated as changes occur.

Proposed changes shall be submitted to the KO for approval prior to implementation.

1.6.2 Quality Assurance

The COR will evaluate Contractor performance in accordance with the Quality Assurance Surveillance Plan (QASP). Performance reported as less than Satisfactory may result in a remedy of no more than 10% applied against the monthly invoice.

1.6.3 Hours of Operation

The Contractor shall provide support and interact with the customer between 0730 and 1630 Eastern Time, Monday through Friday, excluding Federal holidays and Government facility closures. Both software platforms are expected to remain fully operational 24 hours a day, 365 days a year.

1.6.4 Place of Performance

The Contractor shall provide support primarily remotely. Onsite visits to Fort Liberty, NC shall be conducted as required for onboarding, training, and periodic program reviews.

1.6.5 Federal Holidays

The Contractor is not required to perform services on recognized Federal holidays: New Year's Day, Martin Luther King Jr. Birthday, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day.

1.6.6 Post-Award Conference and Periodic Progress Meetings

The Contractor agrees to attend a post-award conference convened by the contracting activity.

The KO and COR may meet periodically with the Contractor to review performance. These meetings shall be at no additional cost to the Government.

1.6.7 Contracting Officer's Representative (COR)

The COR will be identified by separate letter of appointment. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is not authorized to change any terms or conditions of the resulting contract.

PART 2: DEFINITIONS AND ACRONYMS

2.1 Definitions

Term Definition

Contractor Supplier or vendor awarded a contract to provide specific supplies or services to the Government.

Contracting Officer (KO) Person with authority to enter, administer, and terminate contracts on behalf of the Government. The only individual who can legally bind the Government.

COR Government employee appointed by the KO to administer the contract and provide technical direction within the scope of the contract.

Defective Service A service output that does not meet the standard of performance associated with this PWS.

Human Performance Program (HPP)

The 20th Engineer Brigade's integrated program supporting Soldier readiness through physical, cognitive, and nutritional performance services.

QASP Quality Assurance Surveillance Plan. The Government's written document specifying surveillance methodology used to evaluate Contractor performance.

QCP Quality Control Plan. The Contractor's written plan for managing and ensuring quality service delivery under this contract.

2.2 Acronyms

Acronym Definition

AMS Athlete Management System

COTS Commercial Off-the-Shelf

COR Contracting Officer's Representative

DoD Department of Defense

FAR Federal Acquisition Regulation

HPP Human Performance Program

KO Contracting Officer

PWS Performance Work Statement

QASP Quality Assurance Surveillance Plan

QCP Quality Control Plan

SAM System for Award Management

SCR Service Contract Report

PART 3: GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND

SERVICES

Not Applicable. The Government will not furnish property, equipment, or services under this contract.

PART 4: CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES

The Contractor shall furnish all software licenses, mobile applications, technical support services, onboarding support, training, and any other items necessary to perform work under this contract that are not listed under Part 3 of this PWS.

PART 5: SPECIFIC TASKS

5.1 MedBridge Essentials Software Platform

5.1.1 General

The Contractor shall provide continuous access to the Medbridge Essentials package. The platform shall support at home exercise programs and CEUs.

5.1.2 Learning Management Systems

• Includes tracking and reporting of CEUs for H2F Staff

5.1.3 Home Exercise Programming

• Provides H2F Staff the capability to provide home exercise programming to Soldiers

5.1.4 Outcome Tracking & Patient Reported Outcomes

• Software will tack patient outcomes and patient self reported outcomes.

5.1.5 Organization Management

• SSO, EMR Integration support, HR sync

PART 6: APPLICABLE PUBLICATIONS

• AR 25-2: Information Assurance

• AR 530-1: Operations Security (OPSEC)

• FAR Subpart 37.101: Non-Personal Services

• FAR 52.246-1: Contractor Inspection

Requirements

END OF PERFORMANCE WORK STATEMENT