20Q0012.01 SOLICITATION AMENDMENT for Base Telephone.pdf

M67001MARINE CORPS FIELD CONTRACTING SYS

ATTN: WAYMON GARDNER

PO BOX 8368

CAMP LEJEUNE NC 28547

M3014620SUD6GN4

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

Amendment issued to add FAR Provision 252.225-7974, updates the PWS and FAR Clause 52.212-2. All other terms and conditions remain the same. See Summary of changes for details.

P.O.C.: Waymon Gardner

Phone: 910-449-9747

Email: w aymon.gardner@usmc.mil

1. CONTRACT ID CODE PAGE OF PAGES

J 1 10

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 10-Mar-2020

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X M6700120Q0012

X 9B. DATED (SEE ITEM 11)

19-Feb-2020

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

10-Mar-2020

CODE

M67001MARINE CORPS FIELD CONTRACTING SYS

P.O. BOX 8368 BLDG 1116

CAMP LEJEUNE NC 28547-8368

M67001 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE M67001

FACILITY CODECODE

EMAIL:TEL:

M6700120Q0012

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by reference:

252.225-7974 (Dev) Representation Regarding Business Operations with the

Maduro Regime (DEVIATION 2020-O0005)

FEB 2020

The following have been modified:

PERFORMANCE WORK STATEMENT

1.0 Description of Services

The contractor shall provide all personnel, equipment, tools, materials, supervision, and other items necessary to perform Base Telephone Department’s Extended Service Plan services as defined in the PWS for MCAS, Cherry

Point, N.C.

1.1 Scope of Objectives.

The contractor shall provide an Extended Service Plan (ESP) to MCAS Cherry Point in support of the base telephone SL-100 switch, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya Aura and accessory components/equipment), the IVR System hardware and software, T-Metrics system, and CallPilot voicemail system. The contractor shall provide an Extended

Service Plan capable of interfacing with the existing base telephone system at MCAS Cherry Point, N.C.

1.2 Work to be Performed.

The contractor shall provide the following Extended Service Plan (ESP) Objectives:

(a) Be a comprehensive package of services with a pre-established price designed to provide support services similar to that offered during a warranty period.

(b) Include the service requirements of TAS/ETAS Technical Assistance, Return & Repair Replacement, Remote Diagnostics, IVR hard ware and software and T-Metric system diagnostics.

(c) Consist of core TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall take incoming service calls. The contractor shall provide initial Tier 1 support and shall open ETAS tickets on required service issues. The core TAS/ETAS support package shall provide the primary services required for day-to-day support of the MCAS Cherry Point Meridian SL-100, RCC2 remote switch at North side, Bogue Field (Avaya

Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya Aura and accessory components/equipment), service operation, Benning rectifiers, Benning inverters, system batteries, IVR hard ware and software, T-Metric systems and CallPilot voicemail system.

2.0 The contractor shall provide limited on-site maintenance with 4 hour response time, unlimited remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services. Emergency

TAS shall be available 24 hours a day, seven days a week. Routine TAS shall be available from 8 AM to 5 PM CST, Monday through Friday. The contractor shall provide the limited on-site maintenance with a 4 hour response time via applicable premise visit charges (if any) and per hour regular, overtime, and double time labor rates. On-site scheduled or unscheduled maintenance cost for on-site visits shall be included in the fourth Contract Line Item

Number. In addition to technical assistance, services shall include testing, diagnostic fault isolation, and problem resolution, and system restoration from the TAS facilities—for the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), switching system, IVR hardware and software, T-Metric systems and CallPilot voicemail system. Remote support shall include both telephonic assistance and direct remote access to this switch via PSTN modem connection and/or Ethernet connection, as available. Special remote terminals shall allow the Networks

TAS center to communicate with the system to diagnose fault conditions and recommend corrective actions.

3.0 In addition to core TAS/ETAS coverage, the contractor shall also provide Repair and Replacement (R&R) of

SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), hardware, including disk drives, tape drives, attendant consoles, IVR hard ware and software, T-Metric system support, CallPilot voicemail system, accociated power equipment (inverters, rectifiers, and batteries). Typical turnaround time for R&R service shall be 20 business days. During emergency situations, necessary replacements shall be shipped within 24 hours. Coverage shall include all SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment) equipment, Power plant equipment including Benning rectifiers, Benning inverters, and manditory battery systems for continuous operations for the SL100 and RCC2, voice mail components and attendant consoles to be identified via a polling report. Non SL-100 peripherals such as administration terminals, and printers will not be covered under this contract.

4. 0 DEPOT LEVEL SUPPORT

4.1 Repair and Return of Failed Items: The contractor shall utilize services to support SL-100 telecommunication systems, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya accessory and components/equipment), IVR, T-Metric systems and CallPilot voicemail system. The contractor shall closely monitor Genband’s performance to ensure that quality standards are being observed. This well-coordinated effort ensures highly responsive Depot Level Support for all items and support equipment that comprise the SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), switch system installed at MCAS Cherry Point NC.

4.2 Depot Center Operations: The contractor shall utilize Networks dedicated full-time facilities for Depot Level

Support including the repair of all SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), and peripheral equipment (including Benning rectifiers, inverters, batteries, and voicemail components). This support shall consist of the repair or replacement of electronic circuit packs, major subassemblies, modules, printed circuit boards, and other repairable items. Procedure details can be viewed below. The depot centers are fully staffed during normal duty hours and maintain on call standby coverage to handle emergency orders during all non-duty hours.

4.3 EMERGENCY REQUESTS: The contractor’s emergency replacement service shall be available 24 hours a day, seven days per week, and 365 days per year for the MCAS Cherry Point SL100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), IVR,T-Metric systems and CallPilot voicemail system. This service shall be made available via the Genband Return and Repair Center. An emergency is defined as a critical system service outage which significantly impacts customer operations. The Government is responsible for making the final determination of an emergency. It is understood that the delivery order will identify the POC who has been authorized by the

Government to request this emergency service.

5.0 REMOTE DIAGNOSTICS: The contractor shall provide remote diagnostic services via Genband ETAS for

Genband Networks SL-100, RCC2 remote switch at North side, Bogue Field (Avaya Aura CM6 and accessory components), Naval Health Clinic (Avaya and accessory components/equipment) switch systems, IVR hard ware and software, T-Metric system, and CallPilot voicemail system that may occasionally experience hardware or software problems. Networks have the ability to dial in through a modem to investigate the systems in order to diagnose problems, provide technical assistance, and upload software patches. The contractor shall provide MCAS

Cherry Point with the phone numbers, addresses, and POCs for the remote diagnostic facilities.

5.1 Scope of Remote Diagnostic Services: Remote diagnostic services are typically used for emergency situations when all other Government, third-party, and/or on-site contractor support have failed to correct a problem.

Emergencies are handled immediately via on-line communication. With non-emergencies, the site is called back to work the problem with the ETAS engineer. The contractor shall immediately investigates and resolves emergency situations that occur in the operation and maintenance of the switch systems and continues to work every such situation remotely until the problem is corrected and service is restored.

5.2 Remote Diagnostic Service Centers: The Remote Diagnostic Service Centers for Nortel Networks switches and switch system peripherals will be available 24 hours a day, seven days per week, and 365 days per year for the duration of the contract.

6.0 MCAS Cherry Point is currently on software load SE09, which is a current load.

7.0 Base Access.

a. Contractors must be registered in the Defense Biometrics Identification System (DBIDS). It is the Contractors responsibility to ensure all their employees and or subcontractors are properly registered within DBIDS.

b. Contractors and or Delivery drivers must have in their possession: their contract number, delivery address and sponsors contact information in order to gain initial access to the base. The Contracting Officer’s Representative

(COR) is the sponsor.

c. DBIDS credentials will be valid for the duration of your contract, not to exceed three years; however, re-vetting of individuals' information will occur each year.

d. Contractors requiring access for over 60 days will receive a credential valid for up to one year.

e. Contractors requiring access for less than 60 days will receive a temporary paper pass.

f. Contractor Common Access Card (CAC) Eligibility: Contractor personnel authorized CAC's are exempt from

DBIDS enrollment.

g. If you have questions regarding base access, Contractor CAC or DBIDS requirements contact the Contractor

Vetting Office at 910-451-0283/0284/0285.

The Government will not be responsible for any contractor access delays. Delays that may result from inadequate planning are strictly the responsibility of the contractor.

8.0 Contractor’s Unauthorized Work Performance.

The Contractor shall not perform work that deviates from contract requirements and specifications. If the Contractor deviates from contract requirements and specifications without approval of the CONTRACT ADMINISTRATOR and/or the CONTRACTING OFFICER, such deviation shall be at the risk of the Contractor and any cost related thereto shall be borne by the Contractor.

9.0 Place of Performance.

The place of performance of this contract is Marine Corps Air Station, Cherry Point, N.C.

10.0 Period of Performance.

This contract provides for a Base Telephone Extended Service Plan over the course of one twelve month base year with two option to renew the contract for two future years.

11.0 Quality Control.

The contractor shall establish and maintain a complete quality control program for the performance requirements of this contract. The Contracting Officer’s Representative will evaluate the contractor’s performance based on the

PWS.

12.0 Quality Assurance Surveillance Plan.

12.1 Purpose. This Quality Assurance Surveillance Plan (QASP) has been developed to provide the standard of surveillance for base telephone services for the TISD, Marine Corps Air Station, Cherry Point, N.C. The Contracting

Officer (KO) will appoint an individual at the time of award as the COR. COR Contact information is also provided in the award. The COR will also serve as the Quality Assurance Evaluator (QAE) and will use this QASP to ensure the standards of the contract are being met. The COR/QAE will be referred to as the COR throughout this QASP.

12.2 Performance Standards. The QASP provides a systematic method to evaluate the service the Contractor is required to furnish. The COR will assess the Contractor’s performance to ensure the Contractor is performing up to the specified standards. The standards for this Performance Work Statement (PWS) are stated in the Level of Effort

Requirements Summary (PRS) included in this QASP. The standards for this procurement are subjective since specific metric-driven standards are not appropriate.

12.3 Management and Oversight. The QASP is based on the premise that the Contractor, and not the Government, is responsible for the management and any Quality Control action required to meet the terms of the contract. The performance requirements recognize that the Contractor is not a perfect manager and that unforeseen requirements and uncontrollable problems do occur. Good management and use of an adequate Quality Control Plan will allow the Contractor to operate within specific performance requirements. QASPs are designed to be objective, fair, and consistent in evaluating Contractor performance against the provided standards.

12.4 Acceptable Quality Levels (AQLs). AQLs have been established in the PRS and provide performance standards that the Contractor will meet in performing the contract. In the event the Contractor does not meet the established AQLs, the KO has the right to exercise the negative incentives stated in this QASP.

12.5 Methods of Surveillance/Evaluation. The COR will evaluate the contractor’s performance using one or more of the following surveillance methods:

a. 100% Inspection: Inspection where specified characteristics of performance are examined and tested to determine conformance with defined requirements in the Performance Work Statement

(PWS).

b. Random Inspection: Sampling method in which each unit of the population has an equal chance of being selected.

c. Customer Surveys and Feedback: A review method where customers and end users are surveyed to provide input on specific service levels.

12.6 Negative Incentives. If any of the performance requirements do not meet the AQL set in the PRS table, the

COR shall document the discrepancy(s) and shall notify the Contractor promptly, and the KO, on a monthly basis, for appropriate action. When the performance is below the AQL standard, the Government may implement negative incentives that include: increased surveillance, reduction in contract price, and/or decision not to exercise next option.

12.7 Notification. The COR will notify the KO, in writing, of unacceptable quality levels. The COR will promptly provide written notification of discrepancies on a monthly basis, or immediately if the situation significantly affects the well-being of the project. The Contractor will be given the opportunity to respond, in writing, to each discrepancy.

12.8 Response. The Contractor shall provide a written response to the cause and the corrective action to prevent recurrence within ten (10) working days after receipt of the KO’s notification. The Contractor should cite specific quality assurance program procedures or new procedures instituted to prevent recurrence.

12.9 Ratings. The following criteria will be used for performance evaluations: Exceptional, Satisfactory, Marginal, or Unsatisfactory. Upward or downward arrows may be used to indicate an improving or worsening trend insufficient to change to the assessment status.

a. Exceptional. Indicates performance clearly exceeds contractual requirements. The area of evaluation may contain a few minor problems for which corrective action appears highly effective.

b. Satisfactory. Indicates performance clearly meets contractual requirements. The area of evaluation contains some minor problems for which the corrective actions appear satisfactory.

c. Marginal. Indicates performance meets contractual requirements. The area of evaluation contains one or more serious problems for which corrective actions have not yet been identified, appear only marginally effective, or have not been fully implemented.

d. Unsatisfactory. Indicates the contractor is in danger of not being able to satisfy contractual requirements and recovery is not likely in a timely manner. The area of evaluation contains one or more serious problems for which the corrective actions appear ineffective.

12.10 Documentation. Documentation used and referenced to perform surveillance will consist of monthly reports, contractor plans and procedures, schedules, customer feedback and contract data requirements.

a. Recording Observations. The COR shall use Surveillance Logs to record information on scheduled observations and deficiencies noted. Each observation is recorded on the log. The documents then become a formal record for reference. The contractor is to be told each time that a deficiency is found during scheduled observations. The COR makes a notation on the Surveillance Log of the date and time the deficiency was discovered, then, the COR asks a contractor site manager to initial the notation, documenting notification of the deficiency only.

b. Potential Unacceptable Performance. The COR must identify the specific service that is unacceptable and the possible causes, and ask a number of questions which if answered, will probably pinpoint the source of the problem.

c. Documenting Unacceptable Performance. The COR must attempt to resolve the problem with the contractor. The original log and the attempted solution (along with an evaluation of results) are forwarded to the Contracting Officer through the COR.

Based on the severity of the discrepancy and the success of the solution, the COR will notify the KO. The contractor shall complete a response to the unacceptable evaluation if requested by the KO or by its own choice.

12.11 Taking Action.

a. The COR may evaluate the contractor’s performance and document any non-compliance, but only the

KO may take action against the contractor for an unacceptable rating.

b. When the contractor’s performance is unacceptable and a formal action is indicated, the COR will determine what action is appropriate for the specific circumstances and make a recommendation to the KO.

12.12 Documentation. The COR retains a copy of all inspection schedules and surveillance activity logs during the course of the contract, and forwards them for inclusion in the contract file at the end of the surveillance period.

However, when a specific service becomes unsatisfactory during a surveillance period, the inspection documentation supporting the contract discrepancy report is forwarded to the KO.

13.0 Performance Standards (Metrics).

The contractor shall determine and resolve trouble shooting remote diagnostic services problems within 1 hours of scheduled time.

The contractor shall provide deliverables in accordance with schedule.

The contractor shall demonstrate effectiveness of improvements/corrective actions in response to customer complaints within 24 hours of scheduled time.

The contractor shall limit errors to no more than 2 per performance task.

14.0 Performance Requirements Summary. The performance standards are stated in the summary below:

Required Service

(PWS Reference) Performance Measurement

Inspection Method Acceptable Quality Level

(AQL)

Section 1.2 thru 6.0 (1) Timeliness

(2) Quality of Service

(3) Performance

Random and Monthly

Inspection of provided services

95%

Deliverables 5.3 (1) Timeliness

(2) Quality of Service

(3) Performance

Random and Monthly

Inspection of provided services

95%

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible offeror whose offer conforming to the solicitation will be most advantageous to the Government, price and other factors considered.

This proposed acquisition is a Brand Name requirement.

The following factors shall be used to evaluate offers:

Technical Factor 1: Technical Capability

Technical Subfactor 1- Extended Service Plan (ESP)

Technical Subfactor 2- Core TAS/ETAS support.

Factor 2: Past Performance

Factor 3: Price

Details on each of these technical factors/subfactors are provided in paragraph (vii).

A vendor’s quote must be written in a logical, practical, clear, concise and logically assembled manner, containing all pertinent information in sufficient detail to provide the evaluators with a clear understanding of the vendor’s approach and to permit evaluation of the proposed program. It is the responsibility of the vendor to present enough information to allow the various work efforts, support, and management approaches to be meaningfully evaluated without discussions.

The vendor’s initial quote should contain the vendor’s best terms from a price and technical standpoint. However, the Government reserves the right to have discussions with vendors if later determined by the Contracting Officer to be necessary. The Government may reject any or all quotations if such action is in the public interest; accept other than the lowest quotation; and waive informalities and minor irregularities in quotations received. Evaluation of the technical approach will be based upon the extent to which the vendor thoroughly and accurately describes the overall technical solution.

The Government will award a single contract resulting from this request for quotes to the responsible vendor whose quote, conforming to the RFQ; will be most advantageous to the Government, price and other factors considered.

Quotes will be evaluated in an efficient and minimally burdensome fashion. The Contracting Officer reserves the right to evaluate quotes without the use of formal evaluation procedures such as establishing a competitive range, conducting discussions, scoring quotations, and to make an award to other than the lowest quote.

All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

(i) The Technical Volume shall be specific and complete. In the Technical Volume, address your proposed approach to meeting the minimum performance or capability requirements of each technical subfactor.

(ii) Marketing presentations are not wanted and will not be evaluated. Hard and compelling evidence of capabilities is required to receive credit for evaluation factors.

(iii) Legibility, clarity, and coherence are very important.

(iv) Your responses will be evaluated against 52.212-2, Evaluation Factors.

(v) Provide as specifically as possible, the actual methodology you would use for accomplishing and satisfying the requirements.

(vi) All the requirements specified in the solicitation are mandatory. By your proposal submission, you are representing that you will perform all the requirements specified in the solicitation. It is not necessary or desirable for you to tell us so in your proposal. Do not merely reiterate the objectives or reformulate the requirements specified in the solicitation.

(vii) Evaluation Factor Details:

Technical Factor 1: Technical Capability

Subfactor 1- Extended Service Plan (ESP). The contractor shall provide an Extended Service Plan (ESP) to MCAS

Cherry Point in support of the base telephone SL-100 switch, RCC2 remote switch at North side, Bogue Field

(Avaya Aura CM6 and accessory components/equipment), Naval Health Clinic (Avaya and accessory components/equipment), the IVR System hardware and software and T-Metrics system in accordance with the

Performance Work Statement. The contractor shall provide an Extended Service Plan capable of interfacing with the existing base telephone system at MCAS Cherry Point, N.C.

Subfactor 2- SubFactor 2: Core TAS/ETAS support. Consist of core TAS/ETAS support on a 24/7 basis for the term of the contract. The contractor shall provide limited on-site maintenance with 4 hour response time, unlimited remote maintenance, diagnostics, routine technical assistance, and emergency technical assistance services.

Emergency TAS shall be available 24 hours a day, seven days a week.

The contractor shall provide Repair and Replacement (R&R). The contractor shall utilize services to support to repair and return of failed items. The contractor shall utilize Networks dedicated full-time facilities for Depot Level

Support. The contractor’s emergency replacement service shall be available 24 hours a day, seven days per week, and 365 days per year for the MCAS Cherry Point. The contractor shall provide remote diagnostic services via

Nortel ETAS. In addition, each contractor telephone maintenance provider shall have five years of telephone maintenance experience.

Factor 2: Past Performance

The vendor's Past Performance Quote shall be specific and shall address every requirement stated in the PWS. The

Quote shall include the following:

Vendors shall submit three (3) past performance references for contracts performed within the past three (3) years.

Vendor’s Past Performance will be rated equally with the Technical Quote and will be an important factor in evaluating the credibility of the vendor's quote and relative capability to meet performance requirements. Vendors shall furnish past performance reference data for contracts, which required the same or similar type services with their offer.

Past performance information utilized will be obtained from the vendors' references, other customers known to the

Government and others who may have relevant information. Evaluation of past performance may be quite subjective based on consideration of all relevant facts and circumstances; however, the basis for conclusions of judgment will be documented. No information will be considered which is over 3 years old. The government may use any authorized method of obtaining and evaluating past performance including personal knowledge of the vendor’s performance from government employees who have worked with that vendor.

It is suggested that your references be notified that they are being named as a reference. The Government will contact the vendor’s customers to obtain information regarding the vendor’s actions under previously awarded contracts

No Past Performance History. In the case of a vendor without a record of relevant past performance or for whom information on past performance is not available, the vendor will not be evaluated favorably or unfavorably on past performance. Such vendors must make an affirmative statement that there is no past performance history available.

Factor 3: Price

The price quoted shall be submitted separately from the technical proposal. The Government will evaluate the reasonableness of the price of each acceptable quote in relation to the vendor’s relative capability.

For the base year and all option years the vendor shall provide the unit price for each CLIN.

Additionally, the contractor shall provide the total cost of the base and all option years.

Contract Performance Assessment Reports (CPARs) and Questionnaires (Attachment 1) will be the primary customer feedback data used to evaluate the vendor’s past performance. The Past Performance Information

Reporting System (PPIRS) will be the primary paperless method used to retrieve the CPARS for this source selection. For all contracts identified that do not have a CPARS, The vendor shall forward a copy of Past

Performance Questionnaire (Attachment 1) to that contract’s Procuring Contracting Office (PCO). Please forward all questionnaires within two weeks from this solicitation’s release date to allow adequate time for the recipient to respond. Note that the vendor should not reference this solicitation’s number when distributing the past performance questionnaires to customers. The vendor shall include instructions for the customers to send completed questionnaires within two weeks of its receipt via e-mail to Mr. Waymon Gardner, at waymon.gardner@usmc.mil, or via fax to (910) 451-2331. The vendor shall ensure that all points of contact are current and include an email address and phone number. The vendor shall not conduct follow-up actions with regard to this questionnaire, other than to confirm receipt by the recipient. The Government may contact customers identified by the vendor to obtain follow-up Past Performance Information as needed.

Vendors lacking relevant past performance history will not be evaluated favorably or unfavorably on past performance and will receive a neutral rating.

Offerors are reminded that the Government reserves the right to use information to evaluate past performance obtained from sources other than those identified by the vendor. The Government may send additional questionnaires and/or obtain information from sources identified by the Government evaluation team.

To evaluate price, quotes will be evaluated using a price/technical tradeoff. This process is appropriate because it is in the Government’s best interest to consider award to other than the lowest price.

BASIS FOR AWARD: In evaluating the technical portion of the quote, the technical evaluators will evaluate the following factors and subfactors as described in the “Basis of Award” of the RFQ. The factors of Technical

Capability and Past Performance are weighted equally. All technical subfactors are weighted equally. All evaluation factors other than price, when combined, are approximately equal to price.

(b) Options. The Government will evaluate offers for award purposes by adding the total price for all options to the total price for the basic requirement. The Government may determine that an offer is unacceptable if the option prices are significantly unbalanced. Evaluation of options shall not obligate the Government to exercise the option(s).

(c) A written notice of award or acceptance of an offer, mailed or otherwise furnished to the successful offeror within the time for acceptance specified in the offer, shall result in a binding contract without further action by either party. Before the offer's specified expiration time, the Government may accept an offer (or part of an offer), whether or not there are negotiations after its receipt, unless a written notice of withdrawal is received before award.

(End of provision)

(End of Summary of Changes) mailto:waymon.gardner@usmc.mil