2033H626F00081.pdf

ARC/ASD/IPP

Inquiries call 304-480-8000 #7 at www.ipp.gov Invoice Processing Platform Submit invoices via the

ARC/ASD/IPP

301-690-0298

Z4Y8L2REYWN3

SEE ADDENDUMIS CHECKED

CODE 18a. PAYMENT WILL BE MADE BY

CODE

FACILITYCODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

OFFEROR

FSA-PARKERSBURG

200 Third Street Avery 5F Division of Procurement Bureau of the Fiscal Service

FSA-LBC CODE 16. ADMINISTERED BYCODE

X

541511

SIZE STANDARD:

% FOR:SET ASIDE:UNRESTRICTED ORFSA-CCOBB

RFPIFB

10. THIS ACQUISITION ISCODE

RFQ

14. METHOD OF SOLICITATION

13b. RATING

NAICS:

SMALL BUSINESS

04/15/2026

JENNIFER MILLER

2033H626F0008104/30/2026 (No collect calls)

INFORMATION CALL:

FOR SOLICITATION 8. OFFER DUE DATE/LOCAL TIMEb. TELEPHONE NUMBER a. NAME

4. ORDER NUMBER3. AWARD/ 6. SOLICITATION

2033H626Q00082

5. SOLICITATION NUMBER

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS 1. REQUISITION NUMBER PAGE OF

1 15 FSA-48140400-26-027OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

Parkersburg WV 26101

TELEPHONE NO.

HERNDON VA 20170

12950 WORLDGATE DR. SUITE 450

Attn: Catherine Withrow

CREOAL CONSULTING LLC

17a. CONTRACTOR/

WASHINGTON DC 20227

401 14TH STREET, SW

BUREAU OF THE FISCAL SERVICE

FSA-LBC

15. DELIVER TO

Parkersburg WV 26101

ATTN: C COBB

200 Third Street Avery 5F Division of Procurement

9. ISSUED BY

7.

GS-35F-0480X

2. CONTRACT NO.

EFFECTIVE DATE

$34

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW

ISSUE DATE

DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

11.

SEE SCHEDULE

12. DISCOUNT TERMS

NET 30 PROMPT PAY THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13a.

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

8(A)

Bureau of the Fiscal Service

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

GSA Contract # GS-35F-0480X

This award is made by the Bureau of the Fiscal Service, Division of Procurement Services on behalf of Disbursing and Debt Management (DDM).

This is a Time and Materials Task Order for Debt Program Accounting System (DPAS) Support Services as described herein.

Invoices shall be submitted monthly, Net 30 in arrears for actual hours worked. Travel shall be

(Use Reverse and/or Attach Additional Sheets as Necessary)

$928,783.44

HEREIN, IS ACCEPTED AS TO ITEMS:

XX

X X

DATED

JENNIFER R. MILLER

. YOUR OFFER ON SOLICITATION (BLOCK 5),

INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE SET FORTH

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ARE

ARE

31c. DATE SIGNED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print)

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDITIONAL

SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

26. TOTAL AWARD AMOUNT (For Govt. Use Only)

OFFER

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

ARE NOT ATTACHED.

ARE NOT ATTACHED.

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

30b. NAME AND TITLE OF SIGNER (Type or print)

30a. SIGNATURE OF OFFEROR/CONTRACTOR

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

25. ACCOUNTING AND APPROPRIATION DATA

See schedule

29. AWARD OF CONTRACT:

REF.

Catherine Withrow, Sr. Contracts Specialist

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32c. DATE 32b. SIGNATURE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

40. PAID BY39. S/R VOUCHER NUMBER38. S/R ACCOUNT NUMBER

37. CHECK NUMBER

FINALPARTIAL

36. PAYMENT

FINALPARTIAL

35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER33. SHIP NUMBER

COMPLETE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

42d. TOTAL CONTAINERS42c. DATE REC'D (YY/MM/DD)

42b. RECEIVED AT (Location)

42a. RECEIVED BY (Print)

41c. DATE41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

STANDARD FORM 1449 (REV. 2/2012) BACK

24.

AMOUNT

23.

UNIT PRICE

22.

UNIT

21.

QUANTITY

20.

SCHEDULE OF SUPPLIES/SERVICES

19.

ITEM NO.

preapproved by the Contracting Officer's

Representative (COR), and invoiced for allowable travel expenses in accordance with the applicable guidelines of the Federal Travel Regulations

(FTR). Invoices shall be paid upon receipt of a proper invoice in IPP which has been approved by the COR. The Contractor is responsible to not perform work in excess of the obligated amount at any time and to notify the COR upon accrual of invoices equaling 80% of the obligated amount of any line item. The estimated quantity of hours for each labor category are estimates made at the time of award and are not intended to be an exact calculation or limitation.

The COR will monitor the usage of each labor category. The labor category hours may be adjusted as determined by the COR to meet the needs of the Government, and shall be executed in writing between the COR and the Contractor Point of Contact (POC) named above, without the need for a modification to this task order. The

Contractor may not perform work in excess of the obligated amount of any line item.

POC: Catherine Withrow

PHONE: 301-690-0298

EMAIL: cwithrow@smxtech.us

Continued ...

32f. TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT REPRESENTATIVE

15 2 of

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 15

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGE OF

CREOAL CONSULTING LLC

(A) (B) (C) (D) (E) (F)

GS-35F-0480X/2033H626F00081

COR: Chadwick H. Weaver

PHONE: 204-912-6948

EMAIL: chadwick.weaver@fiscal.treasury.gov

Alternate COR (ACOR)

ACOR: Jason E. Webb

PHONE: 205-912-6291

EMAIL: jason.webb@fiscal.treasury.gov

Technical Point of Contact (TPOC)

TPOC: Yolanda N. Smith

PHONE: 512-342-7381

EMAIL: yolanda.smith@fiscal.treasury.gov

Accounting Info:

FSA5445DBXXXXXX-2026-61000001-251001-FSA4814040000

-XXXXXXXXXX-FSA033005000-XXXXXXX-XXXXXXXXX-XXXX-XX

XXXXXXXXXX-XXXXXXXXXXXX-XXXXXXXXX-XXXXXXXXX

Period of Performance: 04/30/2026 to 04/29/2027

0001 DPS Support Services in accordance with 928,783.44

Attachment E - Pricing Sheet

Award Type: Time-and-materials

0002 Not-to-Exceed CLIN for Travel Costs in accordance 0.00 with Federal Travel Regulations

Award Type: Time-and-materials

Amount: $25,000.00Optional Line Item

After award, any questions and/or issues related to this procurement must be sent to the following email address (reference the contract/award number in the subject line):

ContractAdministration@fiscal.treasury.gov

Inclusion of the award number will ensure the most timely response and/or resolution.

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

2033H626F00081

52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this address: https://www.acquisition.gov/far-overhaul

1052.201-70 CONTRACTING OFFICER’S REPRESENTATIVE (COR) APPOINTMENT AND

AUTHORITY (APR 2015)

(a) The COR(s) are named on the award form. Should a change to the COR(s) be necessary in the future, they will be named on the modification SF-30.

(b) Performance of work under this contract is subject to the technical direction of the COR identified above, or a representative designated in writing. The term “technical direction” includes, without limitation, direction to the contractor that directs or redirects the labor effort, shifts the work between work areas or locations, and/or fills in details and otherwise serves to ensure that tasks outlined in the work statement are accomplished satisfactorily.

(c) Technical direction must be within the scope of the contract specification(s)/work statement.

The COR does not have authority to issue technical direction that:

(1) Constitutes a change of assignment or additional work outside the contract specification(s)/work statement;

(2) Constitutes a change as defined in the clause entitled “Changes”;

(3) In any manner causes an increase or decrease in the contract price, or the time required for contract performance;

(4) Changes any of the terms, conditions, or specification(s)/work statement of the contract;

(5) Interferes with the contractor's right to perform under the terms and conditions of the contract;

or

(6) Directs, supervises or otherwise controls the actions of the contractor's employees.

(d) Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

(e) The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR. If, in the opinion of the contractor, any direction of the COR or the designated representative falls within the limitations of (c) above, the contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

(f) Failure of the Contractor and the Contracting Officer to agree that technical direction is within the scope of the contract shall be subject to the terms of the clause entitled “Disputes.”

52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (DEVIATION NOV 2025)

52.240-91 ALT I SECURITY PROHIBITIONS AND EXCLUSIONS (DEVIATION NOV 2025)

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS (NOV 2023)

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR PERSONNEL (JAN 2011)

Personnel Security Background Requirements Performance of this contract requires contractor and subcontractor personnel to have signed and submitted a Non-Disclosure Agreement (NDA), have an appropriate level background investigation initiated, have a favorable Federal Bureau of Investigations (FBI) fingerprint check completed, and be issued a Federal Government personnel identification card before being allowed unsupervised physical access to Federal Government facilities and/or logical access to Federal Government Information Technology (IT) Systems, databases or information. The Contracting Officer's Representative (COR) will be the sponsoring official and will coordinate with Fiscal Service's Personnel Security to arrange the background investigation and credentialing process.

At least two weeks before start of contract performance, the Contractor shall identify all contractor and subcontractor personnel who shall require physical access to Federal Government facilities and/or logical access to Federal IT systems, databases or information for the performance of work under this contract.

Identified contractor and subcontractor personnel shall complete and return the below listed documents to https://www.acquisition.gov/far-overhaul the COR. The Contractor shall make their personnel available at the place and time specified by the COR in order to initiate the credentialing process.

• Office of Personnel Management (OPM) Electronic Questionnaire for Investigation

Processing (e-QIP) portal to provide historical background information for background investigations: http://www.opm.gov/e-qip/ (Electronically submitted to Fiscal Service)

• OF 306 (fillable forms available at http://www.opm.gov/forms/html/of.asp)

• Fair Credit Reporting Release (Electronically submitted to Fiscal Service )

• Non-Disclosure Agreement (NDA)(attached)

Background investigations shall be processed in accordance with the Office of Personnel Management (OPM) standards. To commence the process, each contractor will be required to supply the COR with their full name, date of birth, place of birth (city and state), social security number, and valid email address. With this information, Fiscal Service Personnel Security staff will initiate the contractor in the Electronic Questionnaire for Investigations Processing System (e-QIP). The Personnel Security Specialist will further provide the contractor online instructions and the website address where the Contractor will provide the required information needed to conduct the Contractor background investigation.

A Background Investigation is required to satisfy HSPD-12 background investigation requirements for identified contractor and subcontractor personnel requiring physical access to Federal Government facilities and/or logical access to Federal IT systems, databases or information. This process provides the government with a means to positively identify and make a suitability determination regarding the applicant under this contract. Upon receipt of a favorable FBI fingerprint check and submission of completed questionnaire (e-Qip) and required forms, the contractor's identification card will be issued and/or unsupervised physical access to Government facilities granted.

Contractor and subcontractor personnel are required to give, and authorize others to give, full, frank, and truthful answers to relevant and material questions needed to reach a suitability determination. Refusal or failure to furnish or authorize provision of information may constitute grounds for denial or revocation of credentials. Government investigative personnel may contact contractor/subcontractor personnel being screened or investigated in person, by telephone, or in writing. The contractor shall ensure that all contractor and subcontractor personnel are available for such contact and that timely responses to investigative requests are provided.

Alternatively, if it is verified that an individual is already vetted by another agency at the appropriate level of background investigation, and the investigation was completed less than five (5) years prior to the start of the contractor's initial physical/logical access date, then further investigation may not be necessary. If this is applicable, the Contractor shall provide the COR with the name of the agency that conducted the investigation and completion date, if known.

If at any point during this process investigative results are unfavorably adjudicated, the individual will be denied further admittance to work on the contract, including both physical and/or logical access. In the event of a disagreement between the Contractor and the Government concerning the suitability of an individual to perform work under this contract, the Government shall have the right of final determination.

During performance of the contract, the Contractor shall keep the COR apprised of any changes in contractor or subcontractor personnel to ensure that work performance is not delayed by compliance with the credentialing process. Identification cards that are lost, damaged or stolen shall be reported to the COR and Issuing Office within eighteen (18) hours. Replacement shall be at the Contractor's expense. If re-issuance of expired credentials is needed, it will be coordinated through the COR.

At the end of the contract performance, or when a contractor/subcontractor employee is no longer working under this contract, the contractor shall ensure that all identification cards are returned to the COR. If the Contractor does not return all identification cards, last payment may be withheld.

This requirement shall be incorporated into any subcontracts that require subcontractor personnel to have regular and routine unsupervised physical access to a federally controlled facility for six (6) months or more, and/or any logical access to a federally controlled information system.

http://www.opm.gov/e-qip/ http://www.opm.gov/forms/html/of.asp

Definitions:

Physical Access: Is the ability to enter a federally owned facility or federally leased space:

If federal space is limited to a portion of a building, then HSPD-12 applies only to that portion owned or leased by the federal government.

Logical Access:

In computer security, being able to interact with data through access control procedures such as identification, authentication, and authorization. User based authenticated access to the application, systems and the data that is processed.

1052.204-70 INSIDER THREAT AWARENESS TRAINING (JULY 2016)

(a) Definition. “Classified information,” as used in this clause, is defined in FAR 2.101(b).

(b) The Government has determined that access to classified information is necessary in performance of this contract.

(c) Contractor personnel, including subcontractor personnel, determined to require access to classified information in performance of this contract shall successfully complete Insider Threat Awareness training initially and annually thereafter.

(1) Failure of a contractor employee to successfully complete the training in paragraph (c) of this clause will result in their access to classified information being revoked until such time the training is successfully completed. The Government reserves the right to take additional action deemed necessary to protect its interests.

(d) The Government may provide Contractor personnel access to a system for purposes of completing this training electronically.

(e) The Contractor shall ensure all Contractor personnel, including subcontractor personnel comply with the requirements of this clause.

(f) The Contractor shall include the substance of this clause in all subcontracts at any tier where subcontractor personnel will have access to classified information.

1052.204-71 CYBERSECURITY AND PRIVACY AWARENESS TRAINING (MARCH 2024)

The Federal Information Security Modernization Act of 2014 (FISMA) requires each federal agency to provide periodic information security and privacy awareness training to all contractors/subcontractors involved in the management, use, or operation of Federal information and information systems.

(a) The Government has determined that access to Government information technology is necessary in performance of this contract.

(b) Contractor personnel, including subcontractor personnel, determined to require access to Government information technology in performance of this contract shall successfully complete cybersecurity and privacy awareness training initially and annually thereafter as well as any supplemental awareness training and exercises required.

(1) Failure of a contractor employee to successfully complete the training in paragraph (b) of this clause may result in their access to Government information technology being revoked until such time the training is successfully completed.

(2) The Government reserves the right to take additional action deemed necessary to protect its interests.

(c) The Government may provide Contractor personnel access to a system for purposes of completing this training electronically.

(d) The Contractor shall ensure all Contractor personnel, including subcontractor personnel comply with the requirements of this clause.

https://www.acquisition.gov/?q=/browse/far/2

(e) The Contractor shall include the substance of this clause in all subcontracts at any tier where subcontractor personnel will have access to Government information technology.

1052.210-70 CONTRACTOR PUBLICITY (APR 2015)

The Contractor, or any entity or representative acting on behalf of the Contractor, shall not refer to the supplies or services furnished pursuant to the provisions of this contract in any news release or commercial advertising, or in connection with any news release or commercial advertising, without first obtaining explicit written consent to do so from the Contracting Officer. Should any reference to such supplies or services appear in any news release or commercial advertising issued by or on behalf of the Contractor without the required consent, the Government shall consider institution of all remedies available under applicable law, including 31 U.S.C. 333, and this contract. Further, any violation of this clause may be considered during the evaluation of past performance.

52.232-18 AVAILABILITY OF FUNDS (APR 1984)

LAPSE FUNDING

In the event of a lapse funding resulting in a government shutdown, the status of Fiscal Year funding and any necessary action required of the Contractor will be made available at the following website:

https://www.fiscal.treasury.gov/doing-business-with-fiscal-service/ . It is the Contractor's responsibility to monitor this website for information regarding Fiscal Year funding.

1052.232-39 UNENFORCEABILITY OF UNAUTHORIZED OBLIGATIONS. (DEVIATION

00002)(April 2018)

(a) Definition. As used in this clause-

"Commercial supplier agreements" means terms and conditions customarily offered to the public by vendors of supplies or services that meet the definition of commercial item set forth in FAR 2.101 and intended to create a binding legal obligation on the end user. Commercial supplier agreements (CSA) are particularly common in information technology acquisitions, including acquisitions of commercial computer software and commercial technical data, but they may apply to any supply or service. The term applies-

(1) Regardless of the format or style of the document. For example, a CSA may be styled as standard terms of sale or lease, Terms of Service (TOS), End User License Agreement (EULA), or another similar legal instrument or agreement, and may be presented as part of an offer or quotation responding to a solicitation;

(2) Regardless of the media or delivery mechanism used. For example, a CSA may be presented as one or more paper documents or may appear on a computer or other electronic device screen during a purchase, software installation, other product delivery, registration for a service, or another transaction.

(b) Except as stated in paragraph (c) of this clause, when any supply or service acquired under this contract is subject to any CSA, that includes any language, provision, or clause requiring the Government to pay any future fees, penalties, interest, legal costs or to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti-Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(1) Any such language, provision, or clause is unenforceable against the Government.

(2) Neither the Government nor any Government authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the CSA. If the CSA is invoked through an "I agree" click box or other comparable mechanism (e.g., "click-wrap" or "browse-wrap" agreements), execution does not bind the Government or any Government authorized end user to such clause.

(3) Any such language, provision, or clause is deemed to be stricken from the CSA.

https://www.fiscal.treasury.gov/doing-business-with-fiscal-service/

(c) Paragraph (b) of this clause does not apply to indemnification or any other payment by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

1052.232-7003 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (APR 2015)

(a) Definitions. As used in this clause—

(1) “Payment request” means a bill, voucher, invoice, or request for contract financing payment with associated supporting documentation. The payment request must comply with the requirements identified in FAR 32.905(b), "Content of Invoices" and the applicable Payment clause included in this contract.

(b) Except as provided in paragraph (c) of this clause, the Contractor shall submit payment requests electronically using the Invoice Processing Platform (IPP). Information regarding IPP, including IPP Customer Support is available at www.ipp.gov or any successor site.

(c) The Contractor may submit payment requests using other than IPP only when the Contracting Officer authorizes alternate procedures in writing in accordance with Treasury procedures.

(d) If alternate payment procedures are authorized, the Contractor shall include a copy of the Contracting Officer’s written authorization with each payment request.

PAYMENT AND INVOICE QUESTIONS (IPP)

For payment and invoice questions, go to https://www.fiscal.treasury.gov/ipp/contact.html or contact Accounts Payable at (304) 480-8000 option 7 or via email at AccountsPayable@fiscal.treasury.gov.

OVERPAYMENTS

In accordance with 52.212-4 section (i) 5 Overpayments: Accounts Receivable Conversion of Check Payments to EFT: If the Contractor sends the Government a check to remedy duplicate contract financing or an overpayment by the government, it will be converted into an electronic funds transfer (EFT). This means the Government will copy the check and use the account information on it to electronically debit the Contractor's account for the amount of the check. The debit from the Contractor's account will usually occur within 24 hours and will be shown on the regular account statement.

The Contractor will not receive the original check back. The Government shall destroy the Contractor's original check, but will keep a copy of it. If the EFT cannot be processed for technical reasons, the Contractor authorizes the Government to process the copy in place of the original check.

MARKING OF SHIPMENTS

The Contractor shall ensure the order number is clearly visible on all shipping/service documents, containers, and invoices.

PERFORMANCE EVALUATION

This award is subject to a performance evaluation via the Contractor Performance Assessment Reporting System (CPARS) at www.cpars.gov. Following the end of each 12 month performance period and at completion, a completed Government evaluation shall be forwarded to the Contractor. The Contractor may submit written comments, if any, within the time period specified in the evaluation transmittal. The Contractor’s comments shall be considered in the issuance of the final evaluation document. Any disagreement between the parties regarding the evaluation shall be forwarded to the Contracting Officer.

The final evaluation of the Contractor’s performance is the decision of the Contracting Agency and will be reviewed at least one level above the Contracting Officer. A copy of the final performance evaluation report will be sent to the Contractor and to the Government’s past performance database at https://www.cpars.gov/.

http://www.ipp.gov/ https://www.fiscal.treasury.gov/ipp/contact.html mailto:AccountsPayable@fiscal.treasury.gov https://www.cpars.gov/

PERFORMANCE WORK STATEMENT

1.0 OVERVIEW & BACKGROUND

The Bureau of the Fiscal Service (Fiscal Service), Disbursing and Debt Management (DDM) is an organization within Fiscal Service. The mission of DDM is to identify, prevent, collect, and resolve non-tax debt owed to government agencies. DDM’s mission is to work with Federal government agencies to provide a comprehensive debt management program. In addition, DDM provides debt collection services to the states. Through this mission, DDM protects the financial interests of the American people through the identification and prevention of improper payments, efficient receivables management, and collection of delinquent debt.

DDM requires operational support from Creoal Consulting to provide operational support including troubleshooting and mediating any processing functions and operations of the Debt Program Accounting System (DPAS) for operation and maintenance of the system in the Cloud environment. Creoal Consulting supported the Administrative Resource Center (ARC) with architecting and implementing the new accounting system for the Debt program of Disbursing and Debt Management (Debt-DDM). Creoal Consulting provided subject matter experts post-implementation to assist Debt-DDM with the stabilization of DPAS and trained Debt DDM Staff on maintaining the system in conjunction with the Federal Reserve Bank of Kansas City.

2.0 OBJECTIVE/SCOPE OF WORK

The objective of this Performance Work Statement (PWS) is to utilize Creoal Consulting for continued support services for DDM’s Debt Program Accounting System (DPAS) as outlined in Section 1.0.

3.0 TASKS AND DELIVERABLES

GENERAL ANALYSIS SUPPORT SERVICES – DPAS SYSTEM OPERATION AND FUNCTIONING IN

THE CLOUD

The Contractor shall provide general analysis support services. Support activities may include, but are not limited to:

• Developing analyses of alternatives for possible solution sets;

• Making recommendations for standardizing business processes;

• Analyzing collected data regarding department and agency functions, processes and data

• standards;

• Reviewing current processes and procedures and making recommendations to improve

• efficiencies;

• Providing facilitation assistance and subject matter expertise for the development and/or

• implementation of Federal financial management policies, standards, and processes;

• Review of current future architecture and processing of current system and system operation in the cloud, including segment architecture, for Federal financial

• management;

• Assisting in producing status reports and presentations on activities related to assigned initiatives and projects;

• Developing tools to monitor the implementation of initiatives;

• Providing functional and technical advice, support and assistance to achieve alignment amongst the various Federal communities (i.e. financial management, grants, acquisitions, reporting, and other financial assistance communities);

• Recommending financial systems, financial capabilities, or other supporting systems suitable for consolidation; and

• Testing business cases for selected solutions and monitoring the implementation of selected solution.

SYSTEMS DEVELOPMENT AND QUALITY ASSURANCE SUPPORT SERVICES

The Contractor shall develop or modify and test customizations, extensions, modifications, and interfaces within the Oracle Federal Financials, Unison PRISM, and other Fiscal Service-specific financial management and reporting environments, inclusive of critical information systems used in Fiscal Service operations in the preparation of financial reports, Federal transparency reporting, and delivery of financial management services to supplement Fiscal Service staff. IBM (International Business Machine) Cognos and Pentaho are currently in production to support Fiscal Service’s governmentwide financial reporting responsibilities. Support activities may include, but are not limited to:

• Analyzing functional requirements and clarifying the requirements with appointed functional Subject Matter Experts (SME);

• Performing system development using Structured Query Language (SQL) and Procedural Language/Structured Query Language (PL/SQL) following Fiscal Service coding standards and development process;

• Documenting technical design using design templates and guidance provided;

• Developing test plans, test scenarios, and test scripts for unit and System Integration Testing

(SIT) using templates and guidance provided;

• Executing developer unit and SIT testing per guidance provided;

• Documenting unit and SIT testing results via testing templates and procedures provided;

• Providing overview of design and unit test results to functional SMEs;

• Tracking, reporting and dispositioning testing defects;

• Designing, developing and testing reports in Fiscal Service reporting environments (e.g., Oracle

Discoverer, Oracle Business Intelligence Extended Edition, IBM Cognos and Pentaho) in accordance with Fiscal Service standards and process;

• Providing support as needed to functional SMEs through SIT and User Testing (UT);

• Preparing for and actively participating in status meetings, functional requirements review meetings, design meetings, and unit, SIT and UT test meetings; and

• Developing and enhancing systems related to data transparency reporting and publication (e.g., USAspending.gov, DATA Act Broker) using Agile development processes and user-centered design principles.

IMPLEMENTATION SUPPORT SERVICES – ON-GOING OPERATIONS AND OPERATION IN THE

CLOUD

The Contractor shall support a high volume of customer agency migration lifecycle activities as necessary to implement and operationally maintain ARC’s shared services for customer agencies as well as implement internal Fiscal Service initiatives and projects (e.g. system upgrades, deployment of new functionality, etc.) in an Oracle Federal Financials environment that includes federal accounting and manufacturing modules, a Unison PRISM environment, or other Fiscal Service-specific financial management and reporting environments, including those utilized governmentwide (e.g. Oracle Discoverer, Oracle Business Intelligence Extended Edition, IBM Cognos and Pentaho). Support activities may include, but are not limited to:

• Preparing and presenting system and service demonstrations to customer agencies (including Conference Room Pilots throughout a shared service project’s lifecycle) leveraging existing ARC materials, designed to promote customer agency familiarity with, and understanding of, ARC offerings;

• Developing and documenting M3 engagement and migration/implementation scope, approach and strategy;

• Reviewing and updating functional requirements;

• Analyzing functional requirements and clarifying the requirements with appointed functional

Subject Matter Experts (SME);

• Completing and documenting requirement gap analysis and solution design;

• Documenting required system configurations and other system-related documentation;

• Setting up and configuring non-production and production environments;

Designing, documenting, testing and implementing Oracle Federal Financials accounting and

• manufacturing sub-ledger accounting (SLA) configuration;

• Performing data conversion from legacy systems including:

• Planning and conducting data quality assessment;

• Supporting and performing data cleansing activities;

• Developing data conversion plan;

• Converting financial and manufacturing data types for SIT, mock data conversion testing, production set up and production go-live;

• Data validation and analysis;

• Performing as-is business analysis and completing business process reengineering and design including related documentation;

• Planning, facilitating, supporting and executing organizational change management activities to

• include change readiness assessment, workforce planning and transition activities, communications, and end-user training on systems and business processes;

• Supporting security and privacy reviews;

• Developing implementation go/no-go criteria and contingency plans and assessing readiness for go-live;

• Planning, supporting and executing deployment/production cutover activities;

• Preparing for and actively participating in status meetings, functional requirements gathering and review meetings, configuration and design meetings, testing meetings, project phase tollgate

• review meetings and lessons learned meetings;

• Providing post-migration/implementation operations and maintenance support services including process improvement and customer care activities; and

• Providing support for existing operations and maintenance activities (e.g. transaction processing, reconciliation, and financial and budgetary reporting).

DATA ANALYTICS SUPPORT SERVICES

The Contractor shall provide data analytics support services. Support activities may include, but are not limited to:

• Developing and/or providing the following: (1) data analytics and visualization tools; and (2) data analytics environment, analytical software, and website. This may include visualizations, slick sheets, and other communications materials. Software and env ironment shall be capable of conducting advanced analytics with large datasets, including predictive analytics, text, and geospatial analysis. Software and environment shall enable the ability to pull in external data sets that include, but are not limited to, data related to recipient entity, census data, and relevant open data sets;

• Statistical analysis and visualizations tools shall use federal government data (e.g, DATA Act) to demonstrate the value to agencies and the public from understanding and using federal data; and

• Conducting analytics pilots in conjunction with agencies to develop examples of use cases that can be scaled to a broader audience.

4.0 PLACES OF PERFORMANCE

The contractor shall perform the work remotely or at the following Government facilities:

Bureau of the Fiscal Service Bureau of the Fiscal Service Bureau of the Fiscal Service 1619 Woodward St. 836 15th St. N 801 9th St. NW Austin, TX 78701 Birmingham, AL 35203 Washington, DC 20220

5.0 PERIOD OF PERFORMANCE

The overall period of performance shall be for one (1) 12-month period.

6.0 KEY PERSONNEL REPLACEMENT PROCESS

Key personnel may, with the consent of the contracting parties, be amended from time to time during the course of the contract to add or remove key personnel. A formal modification is only required when the key personnel are specifically named in the contract. This process only applies to the extent that the contract does not otherwise specify notice or personnel replacement obligations.

Government Request

The Government may require replacement of key personnel in the instance of non-performance, misconduct, or alleged misconduct whose continued use under a contract is contrary to the best interests of the Government. Circumstances that support a request for replacement include but are not limited to performance that is inconsistent with the contract performance work statement (PWS), terms and conditions, or violations of Federal laws, regulations, or agency conduct standards. The Contracting Officer’s Representative (COR) will give written notice to the Contractor of the need for substitution, including the circumstances surrounding the request for replacement. In accordance with FAR Part 1.602- 2(b), the Contracting Officer (CO) will ensure the Contractor receives impartial, fair, and equitable treatment;

however, the CO is not required to investigate or validate allegations or wait until a final resolution of the circumstances surrounding the request for replacement before requiring substitution of key personnel.

Within twenty-four (24) hours of receiving notice, the Contractor shall respond to the Government’s request to replace key personnel and provide key personnel replacement resume(s) to the COR(s). The resume(s) shall demonstrate that the qualifications of proposed replacement key personnel meet the qualifications stated in the PWS. The COR will notify the Contractor, in writing, within forty-eight (48) hours of receiving key personnel replacement resume(s) if the Contractor provided replacement personnel is acceptable. The Government reserves the right to disapprove the proposed substitute(s) and negotiate with the Contractor for other key personnel replacement(s). Any Contractor replacement of key personnel must be done in consultation with the COR. The process for replacing key personnel as described above does not suspend the Contractor’s obligation to continue performance under the contract.

Contractor Request

If the Contractor must substitute key personnel, the Contractor shall provide written notice to the COR and the CO two (2) calendar weeks before the proposed replacement date, whenever possible. At a minimum, the Contractor shall provide the Government with notice forty-eight (48) hours before replacement. The only exception to the forty-eight (48) hour notice is death, incapacitation, abrupt termination, or resignation from employment of key personnel where the Contractor’s notice was less than forty-eight (48) hours. If the deadline for providing notice falls on Friday after 5:00 pm, a weekend, or on a Federal Holiday, the Contractor shall provide notice the next business day if more than forty-eight (48) hours. The notice shall state the circumstances necessitating the proposed substitution of the key personnel and shall provide resume(s) of proposed replacement key personnel for review and consultation. The Contractor shall demonstrate that the qualifications of the proposed substitute(s) meet the qualifications stated in the PWS.

The Government reserves the right to disapprove the proposed substitute(s) and negotiate with the Contractor for other key personnel replacement(s). Assignment of key personnel must be done in consultation with the COR.

7.0 OTHER REQUIREMENTS

Building Access and Suitability Clearance

Upon award of the contract, and prior to the contractor or subcontractor personnel performing any services for the first time at Fiscal Service premises as listed in Section 4.0 – Place of Performance, the contractor shall present those personnel to the COR and follow the COR’s instructions regarding building access and security requirements. See Attachment A – Security Requirements for details.

Compliance with Government Laws, Rules, and Regulations

While the contractor’s personnel are at the Government facility, the contractor is responsible for compliance with all laws, rules, and regulations governing conduct with respect to health and safety – not only as they relate to its employees and agents, but also to other personnel who are government employees or agents of the government and to property at the site regardless of ownership. While on government premises and in possession of government property, the contractor is responsible for such property and any damages thereto.

Confidentiality

The contractor recognizes that, in performing under this order, the contractor may obtain access to nonpublic information that is confidential or proprietary in nature. Except as permitted by the order, the contractor agrees that it, its employees, its subcontractors, and its subcontract employees shall not disclose to any third party, or otherwise use, any information it obtains or prepares in the course of performance of this agreement for any purpose other than to perform work under the order without first receiving written permission from the contracting officer (CO). The contractor shall secure information received from or prepared or gathered for the Treasury Department under this order in a secure location with access limited to only those personnel with a “need to know.” If disclosure of information is required by law or legal process, the contractor shall contact the COR and the CO immediately to receive approval prior to release of any information. Notwithstanding any other language contained herein, the contractor shall comply with 31 CFR § 31.217 (Regarding 31 CFR § 31.217, this is not a TARP covered project; however, FAS requires that nonpublic information be secured as stated in 31 CFR § 31.217. The only difference is that if information is inadvertently released, the contractor shall contact the COR and CO listed in the order and not contact TARP personnel). The contractor personnel performing services under this order shall comply and complete the security requirements listed in Attachment A – Security Requirements at least two weeks before start date of the order performance or performing work under this order.

Non-Personal Services Statement

Contractor employees performing services shall be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor employees shall perform independent of and without the supervision of any Government official with the exception of when they are on site at the government’s facility. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR).

Conduct

The contractor, although in fact not a Government employee, shall comply with Executive Order 11222, May 8, 1965, "Prescribing Standards of Ethical Conduct for Government Officers and Employees," and shall also comply with Fiscal Service regulations implementing this Executive Order. Additionally, the contractor shall comply with all safety practices, vehicle registration, speed limits and any other Fiscal Service regulations and policy applicable to conduct standard. Contractor personnel driving a motor vehicle on Fiscal Service property cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device. Additionally:

1. The contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity.

2. The contractor shall take appropriate disciplinary action against his/her employees when necessary.

3. Each contractor employee is expected to adhere to standards of conduct that reflects credit on themselves, their employer and the Government.

4. The Government reserves the right to direct the contractor to remove an employee from the work site for failure to comply with the standards of conduct.

5. The contractor shall initiate immediate action within 48 hours to replace a removed employee to maintain continuity of services at no additional cost to the Government.

8.0 CONTRACTING OFFICER AUTHORITY

In no event shall any understanding or agreement between the contractor and any Government employee other than the CO on any order modifications, change orders, letter or verbal direction to the contractor be effective or binding upon the Government. All such actions shall be formalized by the proper contractual document executed by the appointed CO. The contractor is hereby put on notice that if a Government employee other than the CO directs a change in the work to be performed or increases the scope of work to be performed, it is the contractor’s responsibility to make inquiry of the CO before making the deviation. Payments will not be made without being authorized by the appointed CO with the legal authority to bind the Government.

9.0 FEDERAL HOLIDAYS

Fiscal Service observes the Federal holidays that are listed below and on the Office of Personnel Management website at https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/. Except as specified by the CO, services shall not be required on the following Federal holidays:

New Year’s Day, January 1 Inauguration Day (Washington, DC only), January 20 Martin Luther King’s Birthday, third Monday in January President’s Day, third Monday in February Memorial Day, last Monday in May Juneteenth National Independence Day June 17 Independence Day, July 4 Labor Day, first Monday in September Columbus Day, second Monday in October Veterans’ Day, November 11 Thanksgiving Day, fourth Thursday in November Christmas Day, December 25

Holidays falling on Saturdays are observed the Friday proceeding the holiday, while those falling on Sundays are observed on the Monday following the holiday. Holidays shall also include any additional day(s) granted by executive order.

10.0 QUALITY CONTROL PLAN

The contractor shall establish a complete quality control plan, or QCP, for this contract. The QCP shall be maintained by the contractor to ensure that the requirements of the contract are met as specified in the Quality Assurance Surveillance Plan described below.

11.0 QUALITY ASSURANCE SURVEILLANCE PLAN

The purpose of the quality assurance surveillance plan, or QASP, is to ensure that reliable, uninterrupted services are provided in accordance with the PWS. This plan will also ensure acceptable performance and assist in avoiding unnecessary mistakes and/or delays.

During contract performance, the COR will summarize and document the contractor’s service and delivery performance utilizing the following performance categories and standards:

Completeness - Tasks and deliverables described in Section 3.0 were 100% completed by the contractor.

Effectiveness - Tasks and d eliverables provided by the contractor were 100% effective toward https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ contributing to the overall success of the project.

Timeliness - Tasks and deliverables were 100% completed within the agreed-upon schedule and specified periods of performance.

Communication - Communication with the Government was 100% professional.

Surveillance method: random evaluation. This method employs a “spot check” style of evaluation and may be adjusted based on quality trends. The Government retains the right to inspect all requirements of the order.

Incentives/Disincentives

Incentive: If the contractor performs the tasks and deliverables in accordance with the performance standards described above, then satisfactory comments/ratings will be documented on the contractor’s past performance.

Disincentive: If the contractor does not perform the tasks and deliverables in accordance with the performance standards described above, then unsatisfactory comments/ratings will be documented on the contractor’s past performance.

Performance issues: If the Government evaluations identify unacceptable performance in any of the above categories, the COR will record it and notify the contractor within three (3) business days. The contractor will be required to initial the observation. Initialing of the observation does not constitute contractor concurrence with the observation; it only indicates acknowledgement that the contractor has been made aware of a potential performance issue(s). The contractor shall meet with the Government for developing and implementing a plan to correct any performance issue(s) at no additional cost to the Government. If the contractor does not agree with correcting the unacceptable performance issue(s) within the time specified by the Government, then the COR will notify the administrative contracting officer, or ACO, who will take the appropriate administrative action for unacceptable performance.

12.0 SECURITY REQUIREMENTS

The contractor personnel performing services under this order shall comply with all of the security requirements listed in Attachment…