Combined Synopsis Solicitation_Tour Visitor Center_Amendment 1.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF 100

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER

2031ZA20R00032/Amendment 1

6. SOLICITATION ISSUE

DATE

08/24/2020

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Cameron, Maureen Veronica

b. TELEPHONE NUMBER (No collect calls)

(202) 874-4505

8. OFFER DUE DATE/

LOCAL TIME

09/14/2020

9. ISSUED BY CODE 2031ZA 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: 100 % FOR:

BEP-ACQUISITION

Bureau of Engraving and Printing, Office of Acquisition, 301 14th Street SW Washington, DC, 20228-0001, US

X SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

HUBZONE SMALL SMALL BUSINESS PROGRAM NAICS:

BUSINESS

EDWOSB 561520

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS 8 (A) $ 22.0 Million 11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

SEE SCHEDULE

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE 2031ZA

See Schedule Same As Issuing Office

17a. CONTRACTOR/ CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

OFFEROR

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

SIZE STANDARD:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV.

2/2012) Prescribed by GSA - FAR (48 CFR) 53.212

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

See Schedule

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

36. PAYMENT

COMPLETE PARTIAL FINAL

37. CHECK NUMBER

PARTIAL FINAL

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT 42a. RECEIVED BY (Print)

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE 42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

2031ZA20R00032

TABLE OF CONTENTS:

1. Listing of Incorporated Purchase Requisitions

2. Section B - Supplies or Services and Prices/Costs

3. Section C - Description/Specifications/Work Statement

4. Section D - Packaging and Marking

5. Section E - Inspection and Acceptance Terms

6. Section F - Delivery or Performance

7. Section G - Contract Administration Data

8. Section H - Special Contract Requirements

9. Section I - Contract Clauses

10. Section J - List of Documents, Exhibits, and other Attachments

11. Section K - Representations, Certifications, and Other Statements of Offerors

12. Section L - Instructions, Conditions and Notices to Offerors

13. Section M - Evaluation Factors for Award

1. Listing of Incorporated Purchase Requisitions Incorporated Purchase Requisition Numbers:

2. Section B - Supplies or Services and Prices/Costs

Item Number Base Item Number

Supplies/Services Quantity Unit

0001 DCF Tour and Visitor Center 43675 hours – Not To Exceed (NTE)

Dollar

Contract Type: Labor Hour Unit Price 1 Extended Price 1

Description:

Base Year for the DCF Tour and Visitor Center in accordance with the attached Performance Work Statement, Period of Performance: 01 October 2020 thru 30 September 2021. Item number 0001 is a Not to Exceed line.

Purchase Requisitions

IDC Type: Not Applicable FSC Codes: S216 HOUSEKEEPING- FACILITIES OPERATIONS SUPPORT NAICS Code: 561520 Tour Operators

Supplies/Services Quantity Unit

0002 DCF Tour and Visitor Center Optional Services for Special

Events. This line shall be billed as actuals after performance

125 hours - NTE

Dollar

Contract Type: Labor Hour

Base Year. DCF Tour and Visitor Center Special events with a NTE line in accordance with the attached Performance Work Statement. Period of Performance 01 October 2020 thru 30 September 2021

Supplies/Services Quantity Unit

1001 0001 Option Year 1 - DCF Tour and Visitor Center

43675 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 1 for the DCF Tour and Visitor Center in accordance with the attached Performance Work Statement, Period of Performance: 01 October 2021 thru 30 September 2022. Item number 10001 is a Not to Exceed line

Option: 1 Option Time Date: 10/1/21 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Supplies/Services Quantity Unit

1002 Option Year 1 - DCF Tour and Visitor Center Optional Services for Special Events. This line shall be billed as actuals after performance

125 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 1 DCF Tour and Visitor Center Special Events in accordance with PWS. Period of Performance 01 October 2021 thru 30 September 2022. Item number 1002 is a Not to Exceed line.

Option:

Option Time Date: 10/1/21 Option Time Duration: 364

Option Time Units: Days

Supplies/Services Quantity Unit

2001 0001 Option Year 2 - DCF Tour and Visitor Center 43675 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 2 for the DCF Tour and Visitor Center in accordance with the attached Performance Work Statement.

Period of Performance: 01 October 2022 thru 30 September 2023. Item number 2001 is a Not to Exceed line

Option: 2 Option Time Date: 10/1/22 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Supplies/Services Quantity Unit

2002 Option Year 2 - DCF Tour and Visitor Center Optional Services for Special Events. This line shall be billed as actuals after performance

125 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 2. DCF Tour and Visitor Center Special Events in accordance with the attached Performance Work Statement. Period of Performance: 01 October 2022 thru 30 September 2023. Item number 2002 is a Not to Exceed line

Option:

Option Time Date: 10/1/22 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable

Supplies/Services Quantity Unit

3001 0001 Option Year 3 - DCF Tour and Visitor Center

43675 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 3 for the DCF Tour and Visitor Center in accordance with the attached Performance Work Statement.

Period of Performance: 01 October 2023 thru 30 September 2024. Item number 3001 is a Not to Exceed line.

Option: 3 Option Time Date: 10/1/23 Option Time Duration: 365 Option Time Units: Days IDC Type: Not Applicable

Supplies/Services Quantity Unit

3002 Option Year 3 - DCF Tour and Visitor Center Optional Services for Special Events. This line shall be billed as actuals after performance

125 hours - NTE

Dollar

Contract Type: Labor Hour

Option Year 3. DCF Tour and Visitor Center Special Events in accordance with the attached Performance Work Statement. Period of Performance 01 October 2023 thru 30 September 2024. Item number 3002 is a Not to Exceed line.

Purchase Requisitions

Option:

Option Time Date: 10/1/23 Option Time Duration: 365 Option Time Units: Days IDC Type: Not Applicable FSC Codes: S216 HOUSEKEEPING- FACILITIES OPERATIONS SUPPORT NAICS Code: 561520 Tour Operators

Item Number Base Item Number

Supplies/Services Quantity Unit

4001 0001 Option Year 4 - DCF Tour and Visitor Center 43675 hours - NTE

Dollar

Contract Type: Labor Hour Unit Price 1

Extended Price 1

Description:

Option Year 4 for the DCF Tour and Visitor Center in accordance with the attached Performance Work Statement.

Period of Performance: 01 October 2024 thru 30 September 2025. Item number 4001 is a Not to Exceed line.

Purchase Requisitions

Option: 4 Option Time Date: 10/1/24 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable FSC Codes: S216 HOUSEKEEPING- FACILITIES OPERATIONS SUPPORT NAICS Code: 561520 Tour Operators

Item Number Base Item Number

Supplies/Services Quantity Unit

4002 Option Year 4 - DCF Tour and Visitor Center Optional Services for Special Events. This line shall be billed as actuals after performance

625 hours - NTE

Dollar

Contract Type: Labor Hour

Description:

Option Year 4. DCF Tour and Visitor Center Special Events in accordance with the attached Performance Work Statement. Period of Performance 01 October 2024 thru 30 September 2025. Item number 4002 is a Not to Exceed line.

Purchase Requisitions

Option:

Option Time Date: 10/1/24 Option Time Duration: 364 Option Time Units: Days IDC Type: Not Applicable FSC Codes: S216 HOUSEKEEPING- FACILITIES OPERATIONS SUPPORT NAICS Code: 561520 Tour Operators

Category Price Breakdown

Base Year Position Category Annual Work Hours Labor Rate(LR) Price Overtime LR Rate Program Manager Senior Lead Tour Guide Lead Tour Guide Tour Guides Peak/Non-Peak Tour Scheduler Total

Option Year 1 Program Manager Senior Lead Tour Guide Lead Tour Guide Tour Guides Peak/Non-Peak Tour Scheduler Total

Option Year 2 Program Manager Senior Lead Tour Guide Lead Tour Guide Tour Guides Peak/Non-Peak Tour Scheduler Total

Option Year 3 Program Manager Senior Lead Tour Guide Lead Tour Guide Tour Guides Peak/Non-Peak Tour Scheduler Total

Option Year 4 Program Manager Senior Lead Tour Guide Lead Tour Guide Tour Guides Peak/Non-Peak Tour Scheduler Total

Final Total

3. Section C - Description/Specifications/Work Statement

Clauses incorporated by reference

None

Clauses incorporated by full text

Performance Work Statement

PERFORMANCE WORK STATEMENT (PWS)

Tour Guide Services Bureau of Engraving and Printing, Washington, DC (DCF)

PART 1

GENERAL INFORMATION

1.0 General: This is a non-personal services contract to provide Tour Guide Services for the Bureau of Engraving and Printing (BEP) in Washington, DC (DCF) Tour and Visitor Center (TVC). The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, including labor and supervision, training, and other items and services necessary to facilitate and manage TVC operations as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The BEP is a component of the Department of the Treasury that designs, engraves, and prints United States (U.S.) paper currency and other U.S. security products. Paper currency operations are conducted at both the BEP's Washington, D.C. and Fort Worth, Texas facilities. The BEP is the U.S. Government's security printer and, as such, is a closed, high-security manufacturing facility. The DCF is located at 14th and C Street, SW, Washington, D.C., 20228. The DCF began operations in 1862. As a free service to the public, the BEP provides educational, indoor-guided walking tours to over approximately 230,000 visitors per year. The tour allows visitors to see how paper currency is made and includes a discussion of counterfeit deterrent features. The TVC is compliant with the American with Disabilities Act (ADA). Visitors range in age, diversity, and level of understanding of the currency manufacturing process. The TVC consists of an enclosed, elevated walkway suspended over the production floor that allows visitors to view the paper currency production operations, and a retail sales area where visitors may view exhibits telling the history of paper currency, the production process and technology.

1.3 Objectives: All Contractor staff and key personnel qualifications SHALL MEET the specific minimum requirements, including the Contractor certification requirements as set forth in Section 1.6.14.

The Contractor shall ensure a sufficient number of personnel are available during defined hours of operation to provide appropriate coverage for visitors, special guests, and other groups. It shall be the Contractor's responsibility to determine if staffing provides adequate coverage and adheres to their Quality Control Plan (QCP).

In the performance of this contract, the Contractor shall:

• Provide a meaningful tour and educational experience to all audiences with the highest level of customerservice.

• Provide advanced public education at all levels as it relates to the history and production of United States paper currency and the features that secure it.

• Answer questions regarding the retail sales of paper currency products, souvenirs, and novelty items.

• Provide safe and reliable tours for the general public, persons with special needs, groups, and special guests.

1.4 Scope: Tour responsibilities include providing guided tours; answering tour office phones and scheduling tours; staffing the information desk; managing visitor flow; disseminating tickets, and all other requirements as defined in this Performance Work Statement (PWS).

The goal in this contract is to provide a service that meets or exceeds the public's expectations of the BEP as a world-class securities printer and to communicate to visitors to the Washington DC Facility (DCF) the significance of currency manufacturing, currency history, and currency safeguards.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and four (4) 12-month option years. The Period of Performance reads as follows:

Base Year: 01 October 2020 thru 30 September 2021 Option Year I: 01 October 2021 thru 30 September 2022 Option Year II: 01 October 2022 thru 30 September 2023 Option Year III: 01 October 2023 thru 30 September 2024 Option Year IV: 01 October 2024 thru 30 September 2025

1.6 General Information

1.6.1 Quality Control: Quality Control (QC) is the responsibility of the Contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government.

1.6.1.1 The Contractor shall develop, implement and maintain an effective Quality Control System to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's Quality Control Plan (QPC) is the means by which the contractor ensures themselves that work complies with the requirement of the contract. The QCP shall provide the Contractor's Project Manager (PM) and management with an effective and efficient method of identifying and correcting problems before the level of performance becomes unacceptable.

1.6.1.2 The QCP shall implement a standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors' QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP shall at a minimum address the following:

• Background and Rationale for the System

• Objectives in using Quality Control

• Successes with and updates forthe system

1.6.1.3 Tour Service Quality Control Process:

• Roles and Responsibilities

• Steps and Flow Diagram

• Process of Conducting a Tour

• Procedures for Identifying and Resolving Problems

Using, in part, Visitor Comment Cards made available at the end of each Tour

• Specific Quality Control Functions Discrepancy identification and correction; corrective action procedures to include procedures for addressing Government discovered non-conformances; and corrective action to prevent re-occurrence of discrepancies

• Procedures for Conducting and Documenting Inspections

• Labor Practices (hiring, retention and rewards and substitutions)

• Accounting and Billing Practices

• Security Compliance

• Contingencies

• Safety Plan

• Special Event or Emergency Situations

• Procedures to be used

• Obtaining additional employees

• Strike Contingency Plan

The Contractor shall provide their QCP inspections, inspection results, and dates and details of corrective actions upon COR request or termination or completion of the contract.

The QCP shall be submitted to the Contracting Officer (CO) electronically and hard copy within 10 days from start of full performance duties. The Contractor shall ensure that all changes are made to the plan when required by the CO and returned to the CO within 5 days thereafter. After acceptance of the QCP the Contractor shall receive the CO's acceptance in writing of any proposed change to the QC system.

1.6.2 Quality Assurance: The Government shall evaluate the Contractor's performance under this contract in accordance with clause FAR 52.246-4 Inspection of Services-Fixed Price. The Government intends to follow various surveillance methods, including the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards.

1.6.3 Federal Government Holidays: The following legal holidays are observed by this Government agency. Holidays falling on Saturdays are observed the Friday proceeding the holiday, while those falling on Sundays are observed on the Monday following the holiday. The contractor is required to pay its employees for recognized holidays. The contractor is also required to pay for closures due to additional Federal holidays authorized by a President's executive order or closures as determined by OPM, if the employee is already scheduled to work that day.

New Year's Day January 1st Martin Luther King's Birthday Third Monday in January Washington's Birthday Third Monday in February Memorial Day Last Monday in May Independence Day July 4th Labor Day First Monday in September Columbus Day Second Monday in October Veterans Day November 11th

Thanksgiving Day Fourth Thursday in November Christmas Day December 25th

1.6.4 BEP Year End Shutdown: The BEP's Year End Shutdown period typically occurs December 25 through January 1 of each year. Any deviation of these dates will be provided to the Contractor by the COR at least 30 days in advance of this closure. The Contractor will not be permitted to perform any of the required services during this period unless specifically authorized in writing by the CO.

1.6.5 Office Closure: Extreme weather conditions, other acts of nature, routine fire and safety drills, or other external occurrences may warrant office closure or a delay in normal operating hours. The COR will inform the Contractor of these operating decisions. The BEP reserves the right to change hours of operation at any time as needed for operational purposes.

The Contractor shall maintain the capability to respond to an emergency situation with qualified personnel for an extended schedule or on a curtailed basis, as directed by the CO.

1.6.6 Hours of Operation: The Contractor is responsible for conducting business, during TVC operational days except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Duty hours are noted below. Any work that would incur additional costs shall be performed at the written direction of the CO only and no other individual. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.6.1 The Contractor shall staff the TVC during the following hours of operation:

(1) Performance shall take place Monday through Friday.

(2) Tours for the general public are offered every 15 minutes Monday through Friday, with the exception of Federal Government holidays and as an efficiency measure, is also closed the week between Christmas and New Year's Day (seasonal closing dates may vary by year).

(3) Peak Tour Season: (March through August), During spring and summer months, tour will be provided from 8:00 a.m. to 6:00 p.m. Extended spring and summer hours begin the first Monday of the National Cherry Blossom Festival in late March and extend through the last Friday before Labor Day.

(4) Non-peak Tour Season: (September through February), tours will be provided from 8:00 a.m. to 2:00 p.m. Non-peak season begins the Monday following Labor Day and ends the Friday before the National Cherry Blossom Festival begins.

Please see "Workload Estimates" (Attachment 3) for historical data on the frequency of guided tours.

(5) The Contractor shall secure the work areas at closing.

(6) Duty Hours:

8:00 a.m. to 5:00 p.m., year-round for Project Manager and Tour Scheduler

7:15 a.m. to 4:00 p.m., (Non-peak Season) 1 Lead Tour Guide and Tour

7:15 a.m. to 7:00 p.m., (Peak Season) 1 Lead Tour Guide and Tour Staff

1.6.7 Place of Performance: The work to be performed under this contract will be performed at:

Bureau of Engraving and Printing 14th and C. Streets, S.W.

Washington, D.C. 20228

1.6.8 Type of Contract: The government will award a Labor Hour contract.

1.6.9 Security Requirements: The Contractor shall submit a current employee roster upon contract award. As employee changes occur, the COR shall be notified immediately and an updated employee roster must be provided to the COR within three (3) business days. A Government issued ID shall be required for all employees on the job site and shall be worn by employees at all times while on the job site. Lost or replacement badges shall be provided by theGovernment.

1.6.9.1 Level of Security. The Contractor shall provide employees capable of passing the following level of security investigations as indicated for each employee position during the duration of the Contract:

Program Manager and Lead Tour Guides Low Risk Tour guides Low Risk

Contractor employees must successfully complete the government required background check form associated with their designated risk level.

(a) Information Security: All information pertinent to BEP's Information Technology resources is highly sensitive and may not be released to third parties without the express, written consent of BEP. This information requires strict control procedures to preclude unauthorized disclosure or dissemination. Information pertinent to personnel is protected from unauthorized disclosure under provisions of the Privacy Act (5 USC 552a).

All Information Technology-related Contractor personnel shall be either United States-born or naturalized United States Citizens. No foreign nationals may occupy IT positions at the Critical Sensitive or High Risk levels.

(b) Personnel Security Clearance. The Contractor shall be required to furnish the COR with Personal Identifiable Information (PII) for contractor personnel that will support this requirement immediately upon contract award. The contractor will be required to provide PII such as full legal name, date and place of birth, social security number, home address, telephone number, etc.

1.6.9.2 Personnel Security (in conjunction with the COR) is responsible for assigning appropriate Position Risk and Sensitivity Levels to all positions occupied by Contractor employees. The position sensitivity of all positions occupied by Contractor employees performing under this Contract are designated as Non-Sensitive. Access to BEP and placement in these positions require that BEP conduct an appropriate background investigation, and that it be favorably adjudicated. All individuals requiring access to BEP will complete and submit the required security investigative forms through the Electronic Questionnaires for Investigations Processing (e-QIP) system within three (3) work days of receipt to the Personnel Security Division.

1.6.9.3 BEP reserves the right to deny access to its facilities following adjudicative guidelines set forth in Executive Order 13488 as amended and applicable supplemental directives to any individual about which an adverse suitability determination is made. Failure to submit the required security forms or to truthfully answer all questions contained in the security forms shall constitute grounds for denial of access.

1.6.9.4 The selected Contractor shall not provide access to employees, until written access authorization is provided by the Personnel Security Division. Contractors are responsible for reporting all changes concerning any of their employees, which may affect the suitability of their employees for access to BEP or placement in any of these positions, including additions or deletions, to the COR within five (5) days of the occurrence of the change.

1.6.9.5 The COR will maintain a current listing of access requirements and provide that information to the Personnel Security Division. The Personnel Security Branch will inform the COR of all access denials. Denial of access to the BEP does not preclude employment of the individual concerned, by the Contractor, in any capacity not associated with the contract.

1.6.9.6 BEP will perform the first background check for each position at no cost to the Contractor. The cost of any subsequent background checks made necessary because of the failure of the first applicant shall be borne by the Contractor.

1.6.10 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use under this contract. All Government facilities, equipment, and materials shall be secured at all times. This contract requires access into the Controlled Industrial Area of the BEP. Contractor personnel shall recognize that BEP deals with sensitive information and other proprietary information, which are valuable, special, and unique assets. All information pertinent to BEP's information technology resources is highly sensitive and may not be released to third parties without the express, written consent of BEP. This information requires strict control procedures to preclude unauthorized disclosure or dissemination. Information pertinent to personnel is protected from unauthorized disclosure under the provisions of the Privacy Act of 1974 (5 U.S.C. 552a). The Contractor personnel shall be required to sign a non-disclosure agreement upon contract award and prior to beginning work on-site.

1.6.10.1 Liability Insurance: The Contractor shall be liable to BEP for any loss suffered for each negligent and/or willful act, and fraudulent or dishonest act(s), such as theft committed by Contractor personnel. The Contractor shall have or shall apply for the required bond, and provide documentation to the CO, within no less than ten (10) days after Contract award.

1.6.10.2 Key Control: The Contractor shall establish and implement methods of making sure all keys issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Contracting Officer.

The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor's employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

1.6.10.3 Breach of Security: The Contractor, or any of their employees, shall not disseminate or disclose any information concerning the operations and activities of the BEP that could result in, or increase the likelihood of, a breach of the facility's perimeter, internal security, or interrupt the continuity of its operations.

1.6.10.4 Comments or Complaints: The Contractor shall not release or disseminate official information related to inquiries, comments, or complaints that are made as a result of or in connection with the performance of this contract. The Contractor shall forward all of the above to the COR.

1.6.10.5 Safeguarding Information: The Contractor shall have the responsibility for safeguarding the information and records (regardless of media) from being compromised, altered, destroyed, mutilated, damaged, or lost. All records and documents in connection with the performance of this contract shall be retained per BEP's general records schedule, be stored in Government-issued locked cabinets at all times, and shall remain the property of the BEP. See 18 U.S.C. § 2071 for penalties regarding the destruction of official Government records.

1.6.10.6 Rules and Regulations: The PM/or designated back-up shall be responsible for providing all Contractor personnel with detailed instruction regarding the rules and regulations related to BEP operations as applicable to this contract. The Contractor must comply with all environmental, safety and health regulations including related BEP procedures and policies, especially 75D-07.0-04 EHS Contractor Requirements at DCF (which shall be provided). The Contractor must also comply with all applicable Privacy Act regulations governing personal and confidential information. The Contractor shall inform Contractor employees of any changes to rules and regulations throughout the life of the contract, and shall ensure personnel understand and adhere to changes upon implementation.

1.6.11 Special Qualifications: The contractor is responsible for ensuring all employees possess and maintain current CPR certifications consistent with, or provided by, the American Red Cross or American Heart Association during the execution of this contract. Certifications shall be provided to the COR prior to the end of phase in, and every (2) years thereafter.

1.6.12 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the

Contracting Officer will apprise the contractor of how the Government views the Contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.6.12.1 Written minutes of any such meeting shall be prepared by the Contractor and provided within five (5) work days of the meeting. The COR will review and approve for signature or recommend changes. Once the minutes are approved by the COR, they shall be signed by the PM and COR and be maintained in the contract file.

1.6.12.2. The Contractor shall develop a corrective action plan for each deficiency that specifies remedial and preventive actions to be taken by the Contractor. Time frames outlining completion estimates shall be specified in the corrective action plan. The plan shall be provided within five (5) work days of the meeting.

1.6.13 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, specifications; monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.14 Key Personnel Qualifications: The following personnel are considered key personnel by the government: Project Manager (PM), Senior Lead Tour Guide (SLT), Lead Tour Guide (LTG) and Tour Scheduler (TS). The Contractor shall provide a PM who shall be responsible for the performance of the work. The names of all Key Personnel shall be submitted with their resumes in the Offerer's proposal and shall also be reflected on the Contractor's organizational staffing chart/plan.

The PM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

When the PM is temporarily unavailable to manage the contract for a period of longer than one business day, the SLT shall serve as the alternate representative and have full authority to act for the Contractor on all contract matters relating to daily operations of this contract.

At all times shall either the PM or the SLT, or both, be on-site and available during the hours of operation of the TVC. The on-site PM shall:

1. Have the requisite experience in managing a visitor center, public tour service as outlined in the PWS.

2. Have and maintain current CPR certifications from a program consistent with, or provided by, the American Red

Cross or American Heart Association (a requirement also applicable to the designated alternate LTG). Stand ready to and perform CPR when TVC police officers and health unit personnel are not immediately available.

3. Provide to the COR within (1) day a trained alternate TS if the TS is unavailable to perform their duties and ensure continued customer service during the absence. The Contractor shall also provide a trained backup to assist the TS during peak request times for tours, particularly during peak season, March through August.

Should the Contractor decide to remove the key personnel from the contract for any voluntary or involuntary reason (e.g., promotion, attrition, long-term illness, impropriety, death, etc.), the Contractor shall notify the CO and the COR in writing immediately upon realizing that a change is imminent. The Contractor shall provide the CO and COR with the resume of the proposed replacement; and include the name of the person to be replaced.

The CO will notify the Contractor within ten (10) working days of his/her decision to approve or reject the new individual or proposed substitution contingent upon successful completion of the BEP Personnel Security Background Check. The CO reserves the right to reject any individual proposed by the Contractor as a replacement to any of the key personnel positions listed above if the proposed replacement's qualifications do not meet the qualifications in 1.6.14.1, 1.6.14.2, 1.6.14.3, and 1.6.14.4.

Responsibilities and qualifications for key personnel are listed below:

1.6.14.1 Project Manager (PM): The Contractor shall provide a PM who shall be responsible for the performance of the work, serve as liaison with the COR and have full authority to act for the Contractor on all contract matters relating to daily operation of this contract.

1.6.14.1.1 Project Manager Qualifications: The PM shall have at least five (5) years of customer service experience with increasing responsibility in managing a public tour service and/or visitor center listed on his/her resume, which can be verified. Additionally, the PM shall have the knowledge, skills, ability and experience in the following:

• At least one (1) year public speaking and/or communications experience presenting to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on their resume.

• At least one (1) year computer experience using MS Word, and MS Excel applications.

• Current CPR certification from a program consistent with, or provided by, the American Red Cross or American Heart Association.

1.6.14.1.2 Project Manager Responsibilities: The PM is responsible for managing all requirements of the contract. At a minimum, the PM responsibilities shall entail:

• Oversee, schedule, staff, and have ability to conduct tours on the currency production floor.

• Submit weekly and monthly tour number reports to the COR and tracking/recording the number of visitors daily.

• Notify the COR in writing on a monthly basis of all voluntary and involuntary contractor terminations and plans for staff replacement.

• Communicate with the COR, Lead Tour Guides and Tour Scheduler(s) on a daily basis, or as determined by the COR.

• Exercise overall management responsibility for the contract effort, receive technical direction, and handle problems arising under the contract, such as, dismissals, disciplinary matters, etc. The PM is further responsible for coordinating matters of mutual concern with the BEP representatives. In the event questions of responsibility arise, they will be resolved by the COR or authorized representative.

• Maintain CPR certifications from a program consistent with, or provided by the American Red Cross or American

Heart Association.

• Perform CPR when police officers and health unit personnel are not immediately available.

• Ensure all Contractors take annual EMS Training, Emergency Action Plan training and Emergency Evacuation

Training. The Contractor shall require all personnel to receive training as required by the BEP, such as safety, fire/ building evacuations, computer, sexual harassment and ethics.

1.6.14.2 Senior Lead Tour Guide (SLT): The Contractor shall provide at least one (1) SLT to serve under this contract to oversee tour operations and to be fully knowledgeable to serve as the PM's alternate when the PM is temporarily unavailable to manage the contract for a period of longer than one business day.

1.6.14.2.1 Senior Lead Tour Guide Qualifications: The PM shall have at least four (4) years customer service experience with increasing responsibility in a public tour service and/or visitor center listed on their resume, which can be verified.

Additionally, the SLT shall have knowledge, skills, ability and experience in the following:

• At least one (1) year public speaking experience presenting to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on their resume.

• Current CPR certification from a program consistent with, or provided by, the American Red Cross or American

Heart Association.

1.6.14.2.2 Senior Lead Tour Guide Responsibilities: The SLT is responsible for supervising, scheduling, and for reviewing the daily tour schedule and conducting an analysis of public feedback and tour numbers. At a minimum, the SLT responsibilities shall entail:

• Ensure daily staff assignments have been distributed to staff and COR by 8:30 a.m., and prepare information packets and special requests from the COR are handled.

• Assist the PM in the submission of weekly and monthly tour number reports to the COR and tracking/recording the number of visitors daily.

• Conduct guided tours to a variety of visitors including Government officials, special visitors, school groups, civic groups and special interest groups.

• Maintain current CPR certifications from a program consistent with, or provided by the American Red Cross or American Heart Association.

• Perform CPR when police officers and health unit personnel are not immediately available.

1.6.14.3 Lead Tour Guide (LTG): The Contractor shall provide at least one (1) Lead Tour Guide to serve under this contract to assist the SLT in overseeing tour operations.

1.6.14.3.1 Lead Tour Guide Qualifications: The LTG shall have at least three (3) years customer service experience with increasing responsibility working in a public tour service and/or visitor center listed on their resume, which can be verified.

Additionally, the LTG shall have the knowledge, skills, and ability and experience in thefollowing:

• At least one (1) year public speaking experience presenting to larger groups (over 30 people), involving making high-level concepts accessible to a variety of ages, listed on their resume.

• Current CPR certification from a program consistent with, or provided by, the American Red Cross or American Heart Association and maintain certification throughout the life of the contract.

1.6.14.3.2 Lead Tour Guide Responsibilities: The LTG is responsible for assisting the SLT in supervising, scheduling, and reviewing the daily tour schedule. At a minimum, the LTG responsibilities shall entail:

• Ensure assignments have been made for special tours, prepare packets for special groups, and handle special requests from the COR.

• Conduct guided tours to variety of visitors including Government officials, special visitors, school groups, civic groups and special interest groups.

• Maintain current CPR certifications from a program consistent with, or provided by the American Red Cross or American Heart Association.

• Perform CPR when police officers and health unit personnel are not immediately available

1.6.14.4 Tour Scheduler (TS): The Contractor shall implement an on-site Tour Scheduler to serve under this contract to oversee tour scheduling. This position is primarily sedentary.

1.6.14.4.1 Tour Scheduler Qualifications: The TS shall have at least two (2) years of customer service experience, including the handling of a large volume of inquiries listed on their resume, which can be verified. Additionally, the Contractor shall have:

• At least one (1) year computer experience, including the use of reservation software and MS Wordapplication.

1.6.14.4.2 Tour Scheduler Responsibilities: The TS shall schedule all BEP tours, including, congressional,school groups, ASL tours, and other groups using a Government-provided tour scheduling software program. Additionally, the TS shall have the knowledge, skills, and ability and experience in the following:

• Answer phones in the tour office between the hours of 8:00 a.m. and 5:00 p.m. daily responding to requests and conducting tour scheduling via the phone, email, fax, or mail.

• Inform visitors prior to their arrival at the BEP what to expect, for example, they must arrive at least 15 minutes prior to scheduled tours to clear through security.

1.6.14.4.2.3 Unavailable Tour Scheduler: When the TS is unavailable to perform their duties, the Contractor shall provide the COR a trained alternate within one (1) day of absence and ensure continued customer service during the absence.

The Contractor shall also provide a trained backup to assist the TS during peak request times for tours, particularly during peak season, March through August.

1.6.15 Contractor Personnel Qualifications:

1.6.15.1 The Contractor shall provide tour employees who are articulate and possess at least a high school diploma or General Equivalency Diploma. The Contractor shall certify prior to the contract start date that all employees meet this requirement. The Contractor shall provide a resume of the prospective Project Manager, Senior Lead Tour Guide, Lead Tour Guide and Tour Scheduler(s) who are considered to be key personnel.

1.6.15.2 The Contractor shall provide sufficient, competent, and qualified personnel that are: U.S. citizens (for high risk background check positions); U.S. citizens or lawful permanent resident alien with at least three or more years of U.S. residency from the date of legal entry to the U.S. (for moderate risk background check positions); and U.S. citizen or lawful permanent resident alien (for low risk background check positions); and are fully able to pass the mandatory BEP security clearance required of all personnel staffing this contract as stated in Section 1.6.9 (Security Requirements).

1.6.15.3 The Contractor shall ensure that all personnel are, and remain throughout the life of the contract, properly trained and certified to perform all tasks required by this PWS as assigned in the staffing plan. The Contractor shall certify prior to contract start that all employees shall meet this requirement. Maintenance of certification shall be at the Contractor's own expense.

1.6.15.4 Uniforms: The Contractor shall provide its employees with Government-approved uniforms that include a prominently displayed "Tour Guide" emblem. The uniform should have an option for TGs to wear seasonally in warmer and cooler weather and during high-level government tours or events (i.e. tie and jacket.) All uniforms must be approved by the COR prior to the beginning of the contract. Contractor-provided uniforms will be worn by all personnel during duty hours, and personnel will adhere to contractual uniform requirements and the BEP dress code policy (BEP Circular No. 67 35.3). Tattoos and facial piercings must be hidden, earrings may not hang lower than 1 1/2" from bottom of earlobe. Lockers and dressing rooms will be provided for Contractor staff to use. The uniform requirements are as follows:

1. White short or long sleeve button-down shirt, and/or polo-style shirts in a variety of COR-approved colors related to the tour branding (i.e. turquoise, Kelly green, magenta, yellow, black, and white).

2. Pants or skirt, in black or navy blue. If a skirt, it must sit no more than two inches above the knee.

3. Jackets, sweaters, or vests in navy blue or black.

4. Black socks

5. Black loafers, flats, or dress shoes.

1.6.15.5 The Contractor shall provide tour employees who are customer service friendly, proficient and fluent in the English language (reading, writing, speaking and comprehension) to be available for the guided tours and to discuss the exhibits and displays and promotional events throughout the Tour.

1.6.15.6 The Contractor shall provide a staff person who is a qualified American Sign Language (ASL) interpreter able to interpret effectively and accurately, both receptively and expressively, using any necessary specialized vocabulary available on-call within two (2) business days of Government request as needed) to provide advance-scheduled guided sign language tours. The Contractor shall certify prior to the end of the Phase-In Period that this requirement is met. The Government anticipates these tour employees will be on-site 3 times per week.

1.6.15.7 Contractor shall maintain proper conduct and behavior of employees using computers and cellphones at the BEP.

Prohibited websites, (i.e. pornographic, gaming, etc.) are not to be accessed by Contractor's employees on the any computers at the BEP.

1.6.16 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed. ID badges and keys shall be surrendered at the request of the CO and when employees are no longer employed by the Contractor. ID badges will not be worn off duty.

Government issued keys shall not be used by any person(s) other than the person(s) issued to and must be kept secure.

Contractor employees shall not open locked areas to permit entrance of other persons. All keys shall be returned to the COR upon completion of the contract and prior to final payment.

The Contractor shall implement control procedures for any Government furnished keys, badges. The control procedures for any Government furnished keys must be included in the Contractor's Quality Control Plan as required in PWS.

1.6.17 Data Rights: In accordance with FAR 52.227-14, Rights in Data ? General, the Government will have unlimited rights to use, duplicate, or disclose such Contractor publications, including the SOP deliverable, in whole or part, in any manner and for any purpose whatsoever. In the event the follow-on contract is awarded to a different Contractor, the incumbent Contractor's publications shall be made available upon commencement of phase-in period to the successor Contractor for information purposes until the successor Contractor publications are published and approved by the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.18 Organizational Conflict of Interest:…