2031JW24Q00016 - Questions and Answers.pdf

Q # Vendor Question Answer

Document, Attachment, or Appendix Name

Section # Page #

Attachment 1 – Performance Work Statement

1.1 2

On page 2 of the RFP, it states the EOGMBD Office contemplates surveying 70 OCC banks monthly over the term of the contract. Can you clarify if this means the sample size each month will be 70, or the EOGMBD Office wants 70 completes per month?

The EGOMB Office estimates the sample size each month to be 70. It is not indicating the number of completes expected.

Attachment 1 - Performance Work Statement

2.1 3 Where are survey responses previously collected up to three (3) years before contract begin date, stored? How will the Government hand over the past survey responses to the Contractor and in what format?

The subject data is stored in OCC secure servers and is in Microsoft Excel format. The Excel file will be provided via secure email.

Attachment 1 - Performance Work Statement

2.1 3 How many past survey raecords need to be migrated to the new survey platform for analysis purposes?

About 2,500 in total completed surveys for the past three years.

Attachment 1 - Performance Work Statement

2.2 3 What is the current survey platform being used by the Government?

The Government does not have a current survey platform in place. The Government is open to considering all platforms that will meet the requirements outlined in the Performance Work Statement.

Attachment 1 - Performance Work Statement

2.2 3 Can the Government confirm if one bank will have only one POC?

The Government confirms each bank charter will only have one POC. The bank POC may request the survey be sent to another individual; the change in POCs must be approved by the COR.

Attachment 1 - Performance Work Statement

2.6 7

Does the Government have specific requirements for Maximum Tolerable Downtime (MTD), Recovery Time Objective (RTO) and Recovery Point Objective (RPO)? Will these requirements apply only to Production or both DEV/TEST and Production?

No, the Government does not have specific requirements for MTD, RTO, and RPO.

The Government expects the Quoter to apply MTD, RTO, and RPO, as identified through the Business Impact Analysis, to the Production environment.

Attachment 1 - Performance Work Statement

8.0 17 How many environments such as DEV/TEST, PROD, etc. the Government wants to have?

The Government is not requiring specific environments; however, the Government expects the Quoter will meet the requirements outlined in Section

2.1 of the Performance Work Statement.

RFQ Reference

8 Solicitation

2031JW24Q00016 3.1 60

In regards to past performance, the RFQ states "The Quoter shall submit at least two reference examples as the Prime Contractor, and no more than one example for each subcontractor. For contract references where the Quoter performed as a subcontractor, the Quoter shall clearly identify the applicable portion of the contract requirements that they performed."

Can the Government please confirm if it is acceptable that the two past performances of the Quoter (prime contractor for this RFQ) were delivered as a sub-contractor to prime contractors of those two programs? Similarly, do our subcontractors for this RFQ need to be prime on their past performances or can they be subcontractors to a prime contractor?

Yes, it is acceptable for the Quoter (prime contactor for this RFQ) to submit references where they served as subcontractors.

No, subcontractors for this RFQ do not need to be prime contractor on their past performance reference.

Please see changes to the Solicitation on page 60.

Attachment 3 - Pricing Sheet - Bank Survey Support Services

Will the Government please confirm if the pricing needs to include the survey product and infrastructure pricing so as to give a total price rather than just staffing price?

The Government confirms that the pricing needs to include the survey product and infrastructure pricing.

Attachment 1 - Performance Work Statement

2.2 4

The PWS states – “The letter shall be printed on OCC letterhead at the Contractor’s place of business.”

Will the Government be also providing the envelopes to mail the letters printed on the OCC letterhead? If so, will these envelopes have prepaid postage?

The Government will not be providing envelopes or postage for mailing the letters to the bank POCs.

11 Solicitation 2031JW24Q00016 3.1 60 As a contractor we have to submit atleast 2 past perfromances, do they both have to prime? Or can they be as subcontrators. Please refer to the answer to Question 8.

Attachment 1 - Performance Work Statement

2.5 6

Can the Government confirm if the Survey product needs to be integrated with existing Identity and Access Management (IAM) solution at the OCC, so that the Bank POCs can be authenticated before responding to the survey?

The contract will not provide access to the Government systems and network.

We are performing independent research on the Combined Synopsis/Solicitation (2031JW24Q00016). We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services. If not brand new, could you please provide the current / previous contract number?

This is a follow on requirement but there has been a break in service. The previous contract number is

TCC17HQG0201.