203JW24N00004 Strategic Communication Support Services QA.xlsx

XLSX spreadsheet 32 KB Posted Apr 4, 2024

Attached to: Strategic Communications Support Services
Solicitation number: 2031JW24N00004
Issued by: Department of the Treasury Office of the Comptroller of the Currency

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Written by GovTribe AI · Apr 4, 2024

This document is a Request for Information (RFI) issued by the Office of the Comptroller of the Currency (OCC) for Strategic Communications Support Services. The OCC is seeking information on approaches, tools, and techniques for developing a comprehensive communication program to increase employee engagement and create a range of communication products and services related to informing the agency on IT messages, priority projects, and IT services. The RFI provides background on the OCC's Information Technology Services (ITS) organization and outlines the desired strategic communication services, including activities related to organizational change management, technology communications, and a two-way communication program to build trust between ITS customers and stakeholders. The RFI requests responses to include company background, solution and service overview, published pricing, requirements capability, subcontracting possibilities, and other details. Responses are due by April 10, 2024, and the government anticipates awarding a Firm-Fixed Price, Labor-hour contract in Fiscal Year 2025.

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File	Type	Posted
Request for Information_Revised_Final_04032024 1.docx	DOCX document	Apr 4, 2024
Revised_DRAFT_Strategic Communication Support Services PWS.pdf	PDF	Apr 4, 2024
DRAFT_Strategic Communication Support Services PWS.pdf	PDF	Mar 19, 2024
Request for Information_Final_03192024.docx	DOCX document	Mar 19, 2024
Attachment_Strategic Communication Support Services_QandAWorksheet.xlsx	XLSX spreadsheet	Mar 19, 2024

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OCC Strategic Comm. Q&A Wksht

2031JW24N00004 ATTACHMENT - Q&A WORKSHEET
QUESTIONS AND ANSWERS WORKSHEET FOR OCC's STRATEGIC COMMUNICATIONS SUPPORT SERVICES RFI 2031JW24N00004
PWS SECTION #	PAGE #	INDUSTRY'S QUESTIONS/COMMENTS	GOVERNMENT'S ANSWERS
		Is this a new or a follow-on effort? If so, can you provide the incumbent contractor's name and contract number? Thank you!	This is a new requirement. There is no incumbent.
		Could you provide more detailed examples of the specific outcomes the OCC wishes to achieve with this initiative?	Please refer to the Draft Performance Work Statement (PWS) attached to the RFI.
		Are there services or solutions within the RFI's scope considered more critical? How does the OCC prioritize the aspects mentioned, such as cybersecurity and strategic planning?	Please refer to the Draft Performance Work Statement (PWS) attached to the RFI.
		We would appreciate insight into the current systems and communication platforms in use at the OCC. Are there preferences or constraints we should be aware of regarding technology integration?	At a high level, the systems that we'd want to create communications around are customer relationship management platforms, leading business process engineering platforms, various infrastructure models, and large enablement software suite of products that are the most common in the federal space for email, document management, and other enablement software. To create the communication we use industry standard MicroSoft products. There are currently no integration constraints.

tc={2EB11DA1-86F4-4583-B8DC-3E1D5FDC1042}: [Threaded comment]

Your version of Excel allows you to read this threaded comment; however, any edits to it will get removed if the file is opened in a newer version of Excel. Learn more: https://go.microsoft.com/fwlink/?linkid=870924

Comment:

@Bouchard, Andrea C can you address this question?

Reply:

The question asks "insight into the current systems and communication platforms in use at the OCC " and "technology integration preferences or constraints they should be aware of "

How does the OCC envision new services integrating with or augmenting existing communication practices?	The Government envisions that these services will support and enhance new and existing communication efforts.
Could you share any specific budgetary constraints or expectations for this project?	Currently, the Government is in the process of reviewing budgetary constraints/expectation.
We are interested in understanding the OCC's evaluation criteria for RFI responses. What factors are most crucial in your decision-making process?	If a solicitation is realsed, evaluation criteria will be included at that time.
What is the envisioned timeline and critical milestones for implementing the proposed services?	The Government is in the pre-planning phase of this requirement.
What are the OCC's primary concerns or perceived risks related to this project?	The Government is in the pre-planning phase of this requirement and will be identifying risks as part of that.
Has the OCC faced any challenges with past strategic communication efforts that you are looking to overcome with this initiative?	There were some challenges with previous communication efforts in a major transformative project that this effort will help to overcome.

tc={90EC71EA-BA3A-4585-85AB-2418D0D24479}: [Threaded comment]

Comment:

@Bouchard, Andrea C what are our current challenges? Lack of trust between the ITS customers and stakeholders?

Could you describe the feedback and iteration process for projects like this one?	The Government requires deliverables be reviewed at multiple levels. This includes SMEs reviewing for content accuracy and grammar. These reviews could include the possibility that leadership would shift the approach and require several iterations.
Who are the key stakeholders for this project, and how is their engagement envisioned throughout the project's lifecycle?	The stakeholders will be the OCC excutives, OCC employees, project teams, COR. Differnet stakeholder will be engaged at different stages of projects or initiatives. The COR will be responsible for coordination of stakeholder engagement.

tc={3363C350-942D-4624-95DA-6CC4A05F1218}: [Threaded comment]

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Comment:

@Bouchard, Andrea C can you provide a list of stakeholders and their engagement Reply:

@Guy, Christine L I'm wondering if it's the ITS leadership for the purposes of this RFI? This could be interpreted in a few ways whereby stakeholders could be the agency user community or really the team that is leveraging the comms vendor which we envision just being the ITS leadership via the COR. Maybe we chat through or if you're good with the ITS Leadership team, I'll draft that response.

Reply:

This should be Government's internal and external key stakeholder.

		What are the next steps following the RFI response submission? Are respondents offered feedback sessions or debriefings?	The Government intends to use the RFI response as market research to inform the acquisition strategy. Respondents will not be offered feedback or debriefing sessions. However the Government reserves the right to have industry discussions as part of their market research.
4.1 TA1	4	Will the government require the vendor to manage/facilitate the lunch and learn series events? How frequently will these events occur (weekly/monthly/quarterly)?	The contractor shall create and facilitate the lunch and learn sessions. The vendor would not be the subject matter expert or presenter of the sessions. However, the vendor shall ideate on topics and present to leadership for approval/concurrence, coordinate schedule and speakers, and work with admin staff to manage logistics.

tc={7D4F1A23-A8E6-4FED-A6EC-AC781F4B601F}: [Threaded comment]

Comment:

@Bouchard, Andrea C

4.3 TA3 6 Does Treasury or OCC have existing branding and style guides? Will the branding strategy for this campaign need to complement or be co-branded with Treasury branding? Yes, the Government has an existing style guide. The vendors branding strategy shall complement the Governments style guide.

tc={1FD5FA44-703D-4985-AE9A-80C4102B693C}: [Threaded comment]

Comment:

@Bouchard, Andrea C General Does the Government foresee a need for an Organizational Conflict of Interest Mitigation Plan? Will performing this work preclude Offerors from pursuing other work in OCC? The Government believes there is the possibility for a conflict of interest for an awardee on future acquisitions. Any potential or known organizational or personal conflicts of interest during the period of performance of this BPA must be brought to the attention of the Contracting Officer immediately.

tc={50A33BE7-4195-4B9D-975C-E2C02EC69CDD}: [Threaded comment]

Comment:

@Bouchard, Andrea C let's discuss

General	N/A	Does the Government have a budget or Independent Government Cost Estimate (IGCE) established for this effort?	The Government has a budget and is developing an Independent Government Cost Estimate (IGCE) for the requirement.
1	1	Does the Office of the Comptroller of the Currency (OCC) or the Department of Treasury currently use a broader communications strategy within which this strategy and activities would fit?	The Office of the Comptroller of the Currency, Public Affair's office has an overall agency communication program and these support services need to align with those program activities.
1	1	Would the government share a list of internal communications channels and tools currently available to the OCC?	The channels and tools used are customer relationship management platforms, leading business process engineering platforms, and large enablement software suite of products that are the most common in the federal space for email, document management, messaging, and other enablement software.

tc={922996F6-3DE5-4E2A-A06C-0FF2D6A3F03C}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C why "No"?

Reply:

@Guy, Christine L I have to call user error, I have no idea! I actually thought we responded to this and used very generic software terms for our service catalog, collaboration spaces, and communication via email?

3	4	Would the government consider providing an estimated level of effort for this effort either by way of total estimated labor hours or estimated cost?	The Government will not provide this information.
4.1	4	Does the OCC use an internal website, intranet, and/or online collaboration/work spaces, such as MS SharePoint.	Yes, OCC has an intranet and different online collaboration/work spaces and tools.
4.3	5	Would the government share information about the current frequency and number of employee knowledge-sharing webinars and meetings.	If this refers to "The organization of events, webinars, and workshops to engage with internal customers." the Government response is that the frequency may vary based on project or initiative. Details of the frequency will be provide in each BPA Call Order. The knowledge sharing webinars participants numbers could vary, but could be up to 200 participants.

tc={0B84C8BE-C887-45FD-927C-492C19686ED8}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C we need to provide frequency and flow all this information over to the PWS

11	13	Would the government consider providing an estimated maximum number of in-person or on-site project meetings and employee engagement events?	The Government has revised section 11.0 PLACE OF PERFORMANCE to read "The place of performance shall be the Contractor’s location, however there is a need for some meetings to be conducted at the OCC Headquarters facility located at 400 7th Street, S.W., Washington, D.C. 20219. Onsite project meetings could be up to three days a week."
RFI Submission Instructions	3	Does inclusion of a single-page of pricing information count toward the 10-page response limit or can it be submitted as an additional page?	The Government will accept seperate pricing information in additon to the 10 page limitation to the RFI reponse as long as the total response to the RFI does not exceed 5 MB.
Request for Information (RFI) - Subcontracting possibilities	3	Can OCC clarify if Actuarial Liabilities Valuation Services was intended for this RFI?	Actuarial Liabilities Valuation Services does not pertain to this PWS. RFI document has been revised to Request for Information_Revised_Final_04012024
12	14	Can OCC provide additional details on anticipated RFP release date and contract start date?	The Government is in the pre-planning market research phase of this requirement. The Government anticipates this to be solicited in Fiscal Year (FY) 2024 with a award date in FY2025.
3	2	Could you provide more specific examples of the "innovative and creative activities related to information sharing" mentioned under Task Area 1 - Communication Strategy and Plan Implementation?	The Government is interested in hearing from contractors innovative and creative ways for overall communication strategies including information sharing.

tc={8DE9B6C3-42C6-4C85-985B-E5E11310ED33}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C we need to respond here and flow to PWS

4.4 5 For the creation of high-level presentations and talking points, does OCC have preferred formats or templates, or will the contractor have the flexibility to propose and implement formats that best suit the content and audience? The Government does not have a perferred format however, OCC uses Microsoft suite of tools.

tc={9A7CA453-0C84-4917-8430-77FC31911A45}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C we need to respond and flow to the PWS

General	NA	Could you please clarify the estimated total value of the Strategic Communications Support Services contract?	The Government is in the process of developing the Independent Government Cost Estimate (IGCE).
		What is the anticipated budget for the Base Year?	The Government is in the process of developing the Independent Government Cost Estimate (IGCE).
		Will any preference be given to 8a certified firms?	The Government is in the process of developing the acquisition strategy.
		When will engagement begin for successful firm?	Anticipated award and performance will begin in FY 2025.
		What OCC personnel and departments will successful firm have access to arrange internal introductions and meetings?	The awardee shall work with the Contracting Officer's Representative (COR) to arange internal introductions and meetings.
		Who will successful firm report engagement progress?	All progress will be communicated through the COR.
		We assume our key contacts for the due diligence will be IT and HR. Are there any other functional contacts we should expect to interact, e.g., Corporate Communications Dept., etc.	There is an expectation that the firm will coordinate with the OCC Public Affairs and Communications organization when needed.

tc={38B8E608-4CDA-4E47-88B1-F5C9631A6FFD}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C why would the contractor coordinate with OCC public affairs? Are they and internal stakeholder?

Reply:

@Guy, Christine L if there was content created that would need to be posted to the intranet, we would work with the OCC public affairs team that manages the intranet, or if there was an email with ITS services that are new, or a mandatory release that required a restart (I'm making up an example) then we'd work with the Office of Public Affairs as they are the owners of the process and tool for agency wide communications. Or if we needed to add something to a "What's New at the OCC" related to IT services, etc. we'd work through that office.

tc={2EB11DA1-86F4-4583-B8DC-3E1D5FDC1042}: [Threaded comment]

Comment:

@Bouchard, Andrea C can you address this question?

Reply:

The question asks "insight into the current systems and communication platforms in use at the OCC " and "technology integration preferences or constraints they should be aware of "	2	2	On page 2 or PWS Section 2, the Government indicates the contract will be a BPA. On page 3 of the RFI, the Government states it is considering a Firm Fixed Price/Labor Hours contract. Can the Government clarify whether this opportunity is expected to be a BPA or Firm Fixed Price/Labor Hours contract?	A single award BPA is being contemplated. The BPA call order types could be firm-fixed price or labor-hour.
	RFI	3	On page 3 of the RFI, the Government asks Respondents to include any potential Small Business opportunities in their response. As a Small 8(a) Business contemplating response to the RFI, should we list potential large businesses who we might partner with to support this opportunity?	Please include in your response to the Government if you are a part of a GSA Multiple Award Schedule (MAS) Contractor Teaming Agreement or FAR Subpart 9.6 Contractor Team Arrangement.
	RFI	3	On page 3 of the RFI, the Government asks for Respondent's approaches to several items, including Service Level Agreements (SLAs). Can the Government provide additional details on said SLAs, and specify what work in the PWS might require a SLA?	The Government was looking for industry specific performance metrics and Services Level Agreements (SLA's).

tc={CAD8AAA3-05EF-4295-90AB-A0C11686F128}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C What is our intention of Service Level Agreements (SLAs)? They are agreements between the government and the contractor to provide services at performance levels that meet or exceed performance levels specified in the contracts. Do you think we need them?

Reply:

@Guy, Christine L since we don't have a service offering that can be easily measured by time to respond like a help desk, this might be hard to measure at this point. I would say no for now.

RFI Instructions - Published Catalogs and Pricing Structure	pages 2-3	The Government states that the published price catalogs should be provided; however, the RFI instructions further state that "If a Respondent elects to include pricing, it is limited to one page inclusive of a narrative." Can the catalog be included as an Appendix that does not count toward the page limit?	The Government will accept seperate pricing information in additon to the 10 page limitation to the RFI reponse as long as the total response to the RFI does not exceed 5 MB.
PWS Sections 4.1 and 4.3	pages 4-5	To enable us to highlight the most pertinent projects and examples, we would like to clarify if the work is uniquely internal or if there are notable external components. For example: In section 4.1 TA 1 – Communication Strategy and Plan Implementation it mentions web materials, is that for an intranet or internet?

"The strategic and tactical support fand creation of content for the ITS web presence and web materials created and used by the agency, such as Knowledge Based Articles (KBAs), corrective action plans, releases, upgrades, and other IT related materials."

4.3 TA3 – Campaign and Branding Support speaks of internal comms but then mentions press releases and other outreach materials.

"The development and implementation of campaigns, stakeholder communications, outreach materials and related content, as well as agency-wide messaging and press-releases." This work is uniquely internal to the OCC ITS organization and agency with the goal to drive engagement, understanding of IT products, services, and the organization overall.

tc={2C57C9FB-C62B-4A8E-802B-3D66CDB026EF}: [Threaded comment]

Comment:

@Bouchard, Andrea C @Gandhi, Mital P this is a very good question. Let's consider this when we consider our staekholders Reply:

@Guy, Christine L I think Press Releases is probably inaccurate, bc it implies external audiences. However, this work will be entirely internal to the OCC. If there was work that would be external, it would likely be some sort of deliverable (talking points or assistance with a ppt) to a member of the leadership team for an external purpose.

Page 2 of the RFI asks to describe an approach for "accessing relevant data, technology, and tools necessary for successful delivery." Is the Government expecting the contractor to supply any hardware or software? The Government does not expected the Contractor to provided hardware of software.

tc={4C4C6839-6699-4745-AE12-6F64A14FE86C}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C does this need addressing in the PWS to make it more clear?

tc={90EC71EA-BA3A-4585-85AB-2418D0D24479}: [Threaded comment]

Comment:

@Bouchard, Andrea C what are our current challenges? Lack of trust between the ITS customers and stakeholders? Page 2 of the RFI asks to describe an approach for "accessing relevant data, technology, and tools necessary for successful delivery." What current platforms, technology, or tools is Treasury using? Are there Treasury-specific or preferred tools that the response should account for? There are no specific treasure or preferred tools that needs to be taken in account in response of this RFI.

tc={9797AC3B-D04F-422E-B6DD-1D20EDD4146A}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C we need to address this here and in the PWS tc={3363C350-942D-4624-95DA-6CC4A05F1218}: [Threaded comment]

[Tasks]

There is a task anchored to this comment that cannot be viewed in your client.

Comment:

@Bouchard, Andrea C can you provide a list of stakeholders and their engagement Reply:

Reply:

This should be Government's internal and external key stakeholder.

tc={7D4F1A23-A8E6-4FED-A6EC-AC781F4B601F}: [Threaded comment]

Comment:

@Bouchard, Andrea C tc={1FD5FA44-703D-4985-AE9A-80C4102B693C}: [Threaded comment]

Comment:

@Bouchard, Andrea C	Rockwood recommends evaluation criteria, such as personnel qualifications, past performance, corporate experience and resources, management approach and cost, to refine the government's acquisition approach and support small-businesses. Will the Government be evaluating these proposals with a best value approach where cost is not the driving factor?	The Government intends evaluate offerors using a best value approach.
	3	3	Can the Government provide clarification on the specific standards provided on Digital.gov that must be met?	The Digital.gov standards around plain language, writing for the web, accessibility, inclusivity, etc.
			Will the Government accept a dynamic link to published price lists or catalogs and information on volume discounts and favored customer discounts? If the Government would prefer not to have a dynamic link, can the page length be extended to provide sufficient information or can this information be added as an appendix?	The Government will accept a dynamic link to published price lists or catalogs and information on volume discounts and favored customer discounts or seperate pricing information in additon to the 10 page limitation to the RFI reponse as long as the total response to the RFI does not exceed 5 MB.
	RFI	2	The RFI says that the government is considering a Firm Fixed Price, Labor-hour contract. Is this FFP with level of effort or a hybrid Labor hour and FFP?	A single award BPA is being contemplated. The BPA call order types could be firm-fixed price or labor-hour.
	RFI "requirements capability"	3	Understanding the Cybersecurity Requirements - Do prospective bidders need to have NIST 800-171 compliance certification? As a small business, none of our contracts currently have CUI clauses.	The Government has removed the language from the RFI.

tc={797CE7FC-E4E0-4977-A2FE-A3093AB8E565}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C I don't think the contract needs to go through the NIST 800-171 process, right? They will be working on Government Furnished Equipment, correct? Maybe we need to address this better in the PWS tc={50A33BE7-4195-4B9D-975C-E2C02EC69CDD}: [Threaded comment]

Comment:

@Bouchard, Andrea C let's discuss How large is the staff that this project will support and how is it organized? The project would support the communication goals of the ITS CIO and senior leadership team (about six people) in support of the ITS organization.

tc={7F093769-89F8-4C99-A737-709FF772494F}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C do we know what the ITS CIO communication goals are and could provide? Maybe we need to flow this to the PWS TA 1 – Communication Strategy and Plan Implementation What is the expectation of day-to-day communications required for ITS leadership such as emails to the ITS organization, staffing updates, release or maintenance windows, and other ad hoc communications? The way it is currently written, the tasks resemble the roles and responsibilities of an executive assistant, not a communications SME. If communication SMEs are required, is the expectation to have an on-demand staff in support of communication requirements? The Government has updated the Section 4.1 TA1 bullet three to read "Creation and delivery of communications that drive engagement and awareness of activities, priorities, and accomplishments in support of ITS Leadership. " tc={0DC194BE-C168-4ABE-BF88-3642B81934CC}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C this is a very good question and we should discuss TA 1 – Communication Strategy and Plan Implementation What is the expectation for the formats and mediums of the creation of work products and to be delivered and disseminated in, i.e. print, digital, video? This prescribed output will drive the requirement for visual information acquisition and production capabilities such as photography, videography, and graphic design along with communication SMEs. Also, is there an expectation for imagery acquisition to support product development or will utilizing stock imagery be the preferred method? The Government has updated Section 4.1 TA1 bullet 4 to read "Creation of communication work products (ex. print, digital or video) that demonstrate current and evolving industry and federal government information sharing trends and practices, including established delivery methods that suit the circumstances for communication.."

tc={56303D01-192F-4A56-AEA9-48CA20116F27}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C this is a very good question and we should discuss Reply:

@Bouchard, Andrea C We need to revisit this in our IGCE and PWS tc={922996F6-3DE5-4E2A-A06C-0FF2D6A3F03C}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C why "No"?

Reply:

@Guy, Christine L I have to call user error, I have no idea! I actually thought we responded to this and used very generic software terms for our service catalog, collaboration spaces, and communication via email?	TA 1 – Communication Strategy and Plan Implementation	What is the intended web presence platform, i.e., internet or intranet? Is there a designated webmaster or developer that will support or is that role that is being sought after to be included in the support? This information will also shape and determine the methods and capabilities used for the delivery of products, marketing and data analysis as some methods require third-party software with direct access to the internet while a closed intranet platform will utilize baked in software that is available to ITS.	This would only be for content to be shared on the intranet. The content would be sent to the office of communicatons that manages all aspects on the website. There is no expectation that the vendor would manage any web platform.
	TA 1 – Communication Strategy and Plan Implementation	What is the ideation and expected product for the creation of a lunch and learn series? Is this a guided discussion with a moderator or an outlined plan for the ITS team to use and implement?	The contractor shall create and facilitate the lunch and learn sessions. The vendor would not be the subject matter expert or presenter of the sessions. However, the vendor shall ideate on topics and present to leadership for approval/concurrence, coordinate schedule and speakers, and work with admin staff to manage logistics.

tc={F260A9F4-0576-464A-B7EA-86A3839BF741}: [Threaded comment]

Comment:

@Bouchard, Andrea C Reply:

Updated PWS and updated this for consistency tc={0B84C8BE-C887-45FD-927C-492C19686ED8}: [Threaded comment]

Comment:

@Gandhi, Mital P @Bouchard, Andrea C we need to provide frequency and flow all this information over to the PWS	TA 1 – Communication Strategy and Plan Implementation		Will the data and materials be provided or is the expectation for the communications team to dig and find the stories to support the creation and dissemination of engaging and informative content that supports communication objectives?	The content might be curated from ongoing projects that would require reaching out to teams for information, interviews, etc. It is also possible that the data and materials will be directly provided with an explicit request for a draft article, etc.
	TA2 – Product and Service Delivery Communications Support		Is the intent to support the logistics, coordination, and execution of ITS trainings to have a public relations/event coordinator plan and host these events?	The work would be internal to the ITS organization or specific, internal communities. The support would be more to query employees for potential ideas, coordination of topic ideas, schedule, logistics, and creator of communications content that the leadership team might use to share with the workforce.
	TA2 – Product and Service Delivery Communications Support		For the creation and management of feedback mechanisms and channels for end-users to provide input for an environment of continuous improvement, (e.g. surveys/polls, focus groups, and feedback sessions.), is this feedback for the communication strategy plan and its implementation or for ITS products?	The feedback mechanisms would be used to request, optional feedback from sessoins, gauge levels of interest, provide ideas, etc., from sessions that would benefit the workforce and drive engagement in the organization. This would likely be an input into the communication strategy and plan, and less for product implementation.
	TA2 – Product and Service Delivery Communications Support		Is the expectation for the creation of user guides to be rewritten in plain language from available technical publications?	The creation of user guides would be from collaboration with the business partners and technical teams with the goal of communicating functionality with simplified, plain language instructions or concepts. It is possible that the information will be provided and the vendor may also be asked to review from an editorial perspective.
	TA3 – Campaign and Branding Support		Is the support to the organization of events, webinars, and workshops to engage with internal customers from a technical perspective (e.g. web developer) or from a public relations perspective (host/moderator/event planner)?	The support to organization of events is not from technical perspective but from communication and organization perspective.
	4.1 TA 1 – Communication Strategy and Plan Implementation	4	The 6th bullet appears to have a typo - "fand"

The strategic and tactical support fand creation of content for the…	The Government has updated this to read "The strategic and tactical support and creation of content for the ITS web presence and web materials created and used by the agency, such as Knowledge Based Articles (KBAs), corrective action plans, releases, upgrades, and other IT related materials."
	H. Training Requirements
Role-Based Training.	10	Will the government confirm that "role1" is a typo or clarify what is meant by role1.

The Contractor shall ensure that IT personnel supporting this contract complete eight (8) hours of role-based specialized IT security training on an annual basis. The Contractor must identify the IT personnel and their respective IT role1 that they serve in support of this contract.	The Government has updated this to read "The Contractor must identify the IT personnel and their respective IT role that they serve in support of this contract. The Contractor shall provide the list of List of IT Personnel on this Contract and Respective Role and the Completion Report for Role-Based IT Security Training per directions in the "Security and Privacy Vendor Deliverables" section."
	9.0 ORGANIZATIONAL CONFLICT OF INTEREST	13	Does the government perceive any potential conflict of interest for an awardee of the Strategic Communications Support Services contract and vendors performing technical support services for the Office of Information Technology Services (ITS).	The Government believes there is the possibility for a conflict of interest for an awardee on future acquisitions. Any potential or known organizational or personal conflicts of interest during the period of performance of this BPA must be brought to the attention of the Contracting Officer immediately.

File details come from the government source that posted it. Updated Apr 4, 2024.