20260217 RFI for SAM.docx

Department of Veterans Affairs Request for Information Structured Self-Assessment Data Capture Software Maintenance and Technical Support February 17, 2026

This is a Request for Information (RFI) only. Do not submit a quote. This RFI is for planning purposes only and shall not be considered a Request for Quotation. Additionally, there is no obligation on the part of the Government to acquire any products or services described in this RFI. Your response to this RFI will be treated only as information for the Government to consider. You will not be entitled to payment for direct or indirect costs that you incur in responding to this RFI. This request does not constitute a solicitation for quotes or the authority to enter into negotiations to award a task order. No funds have been authorized, appropriated or received for this effort. The information provided may be used by the Department of Veterans Affairs (VA) in developing its acquisition strategy. Interested parties are responsible for adequately marking proprietary, restricted or competition sensitive information contained in their response. The Government does not intend to pay for the information submitted in response to this RFI.

The Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Office of Mental Health (OMH), the Veteran Integrated Service Network (VISN) 4 Mental Illness Research Education and Clinical Center (MIRECC), Office of Specialty Care, and the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP), part of the Office of Suicide Prevention (OSP) have requirements for software that supports VA’s clinical priority of using measurement-based care and screening in the treatment of mental illness and other health conditions (i.e., complex chronic conditions). OMH also requires software for the collection of program evaluation data mandated by OMH policy. Measurement-based care encompasses the use of standardized patient reported outcomes (PRO’s) to inform clinical decision making and/or to screen for symptoms and other health concerns. PROs are standardized questionnaires with items that ask about a range of health symptoms and treatment outcomes. To satisfy this requirement, VHA shall require software configuration, maintenance and technical support to accomplish these goals.

The overarching need for the VA is to have a software solution that allows staff to send patient reported outcome measures (PROMs) to Veterans by text or email as well as on properly configured tablet and for those responses to be returned and populated in the Electronic Medical Record or other properly authorized data repositories. This software solution should also support provider and Veteran direct entry of program evaluation data with an option to circumvent the Electronic Medical Record and supply data directly to OMH.

The Government requests Industry to review and provide commentary on the attached Draft Performance Work Statement (PWS) for Structured Self-Assessment Data Capture Software Maintenance and Technical Support. The Government intends to review RFI responses to exchange information and improve industry’s understanding of the Government requirement and the Government’s understanding of industry capabilities. This will allow potential offerors to judge whether or how they can satisfy the Government’s requirements and enhance the Government’s ability to obtain quality supplies and services.

Submittal Information:

1. All responsible sources may submit a response in accordance with the information below. As part of your market research response, please provide a maximum 20-page submission detailing similar work experience to that of the Structured Self-Assessment Data Capture Software Maintenance and Technical Support PWS. Specifically, the work example(s) should be similar in scope and complexity. The complexity of this effort stems from integrating the software solution into the existing VA systems including electronic health records. The work example(s) provided in the submission should demonstrate the following:

a. Demonstrate ability to develop new assessments that are able to be accessed through desktop, touchpad, and mobile.

b. Assessment responses to be returned and incorporated into the Veterans electronic medical file in the Oracle/Millennium and Vista/CPRS systems.

c. Ability to integrate solutions with existing VA IT systems. Preference for experience with integrating solutions with VA healthcare IT systems, including electronic health record systems.

2. The use of the current BHL software tool, since the year VA has started using it, has grown exponentially, from less than 100 to over 4,000 uses daily. We expect usage to continue growing for the next 5 years. This has resulted in additional support requirements, help desk calls, and policy enforcements. How will you accommodate this growth and how would you suggest the government work with you on this issue?

3. Interested vendors shall provide constructive comments and/or feedback regarding the following elements of the proposed procurement:

a. Proposed contract type

b. Schedule

c. Industry to propose a CLIN/Price Structure; note VA may not know all of the specific projects to be worked under the contract at the time of solicitation or award

d. Industry to propose the Team level of effort and labor categories

e. Feasibility of the requirement, including performance requirements

f. PWS (specify by paragraph number or label as a general comment when appropriate)

g. Deliverables

h. Data requirements

i. What Generative Artificial Intelligence tools (if any) are used in your software solution?

j. Is your company’s SaaS product FedRAMP Authorized? If yes, at what impact level? If not, are you willing and ready to begin the processes and documentation required to become FedRAMP Authorized within 30 days of award?

k. Does your company’s SaaS product have an ATO from any federal agency?

l. For the SaaS portion of this effort, VA intends on providing limited payment until the SaaS product has achieved a FedRAMP Authorization and a VA Authority to Operate (ATO). Once approved by the VA Authorizing Official, VA intends on setting up a monthly subscription payment for the duration of the base period and option periods, if exercised. Do you concur with or propose different payment terms?

m. Any other industry concerns, comments, or questions

4. Interested Vendors shall provide the following information in the initial paragraph of the submission:

a. Name of Company

b. Address

c. Point of Contact

d. Phone Number

e. Email address

f. Company Business Size and Status

g. NAICS code(s)

h. Socioeconomic data (For VOSB and SDVOSBs, proof of verification in SBA VetCert)

i. Indicate whether you can comply with the limitations on subcontracting at VA Acquisition Regulation (VAAR) 852.219-73, VA Notice of Total Set-Aside for Certified Service-Disabled Veteran-Owned Small Businesses or VAAR 852.219-74 VA Notice of Total Set-Aside for Certified Veteran-Owned Small Businesses

j. System for Award Management Unique Identity Identification Number

k. Existing Contractual Vehicles (GWAC, FSS, or MAC)

While not required, artifacts supporting your submission may be submitted to better demonstrate the above. The artifacts can be in addition to the page limit.

There are no specific submission requirements other than the page limit, but the Government requests that it not be inundated with marketing materials or peripheral content, and that the submission be readable.

Please also provide any questions or comments you may have on Draft PWS. Please provide your business status under the following North American Industry Classification System (NAICS) Code: 541511 “Custom Computer Programming Services” with a Size Standard of $34 Million.

Responses are due no later than 11:00 AM ET, March 4, 2026, via email to John Mason, Contract Specialist at john.mason13@va.gov and Contracting Officer David Long, david.long4@va.gov. Please note “Structured Self-Assessment Data Capture Software Maintenance and Technical Support” in the subject line of your response. Mark your response as “Proprietary Information” if the information is considered business sensitive.