DESCRIPTION OF SERVICE.docx

PERFORMANCE WORK STATEMENT

(PWS)

for

TELECOMMUNICATIONS

OPERATION & MAINTENANCE (O&M) SUPPORT

at

NAVY SATELLITE COMMUNICATIONS FACILITY

LAGO PATRIA, ITALY

A DEPARTMENT OF

NAVAL COMPUTER AND TELECOMMUNICATIONS STATION

NAPLES, ITALY

REV_01: 17 DEC 2025

CU(I)

Telecommunications O&M at NAVSATCOMFAC Lago Patria – PWS Rev_01: 17 DEC 2025

Performance Work Statement 28 Section IV General Information

p. 1 of 70

TABLE OF CONTENTS

SECTION 1.0 -GENERAL INFORMATION-INTRODUCTION

1.0 ……………. General

1.1 ………… Introduction

1.2 ………… Time and Place of Performance

1.3 ………… Scope of Work 1.3.1……. Required Services

1.4 ………… Organization 1.4.1……. Administrative Chain of Command 1.4.2……. Operational Chain of Command 1.4.3……. Contracting Officer Representative

SECTION 2.0 PHASE-IN, TRANSITION, PHASE-OUT AND MANNING PROVISIONS

2.0 ……………. Phase-in, transition, phase-out, and manning provisions

SECTION 3.0 SPECIFIC REQUIREMENTS

3.0 …………….. General

Installations

SECTION 4.0 PERSONNEL REQUIREMENTS

4.0 ……………. Contractor Personnel Requirements

4.8 ………….. Contractor Cyber Security Workforce Qualification

SECTION 5.0 - 7.0 INSPECTION REQUIREMENTS

5.0 …………… Contractor’s Quality Control (QC) Program

6.0 …………… Government Quality Assurance Surveillance Plan (QASP)

7.0 …………… Government Inspections and Technical Evaluations

SECTION 8.0 GOVERNMENT FURNISHED PROPERTY AND SERVICES

8.0 …………… General

SECTION 9.0 CONTRACTOR FURNISHED ITEMS AND SUPPORT

9.0 …….......... General

SECTION 10.0 ADMINISTRATIVE REQUIREMENTS

10.0 …………. Administrative Requirements

SECTION 11.0 SECURITY AND SAFETY PROGRAMS

11.0 …..……... Security and Safety Programs

SECTION 12.0 DEFINITIONS AND ACRONYMS

12.0 ……… General

SECTION 13.0 ENTERPRISE-WIDE CONTRACTOR MANPOWER REPORTING

SECTION 14.0 REIMBURSEMENT OF ALLOWABLE COSTS

SECTION 15.0 ADDITIONAL DELIVERY INFORMATION

SECTION 16.0 INSURANCE REQUIREMENTS

SECTION 17.0 IDENTIFICATION OF CONTRACTOR PERSONNEL

SECTION 18.0 CONTRACTOR EMPLOYEES PERFORMING ON GOVERNMENT INSTALLATIONS

SECTION 19.0 CONTRACT ADMINISTRATION PLAN

SECTION 20.0 CONTRACTOR PERFORMANCE APPRAISAL REPORTING SYSTEMS

SECTION 21.0 PARTICIPATION OF CONTRACTOR EMPLOYEES IN SPECIAL EVENTS

SECTION 22.0 OFF-DUTY EMPLOYMENT

SECTION 23.0 RESPONDING TO FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

SECTION 24.0 ACCESSIBILITY OF EIT PRODUCTS TO PEOPLE WITH DISABILITIES

ATTACHMENTS

ATTACHMENT-A……….. Personnel Requirements For Labor Categories

ATTACHMENT-B……….. Quality Assurance Surveillance Plan (QASP)

TECHNICAL EXHIBITS

TE-1……….. Office Inventory

TE-2……….. , Ku1, Ku2, and TCF Inventory

TE-3……….. Parts, Tools and Bench Stock Inventory

TE-4……….. EHF and UHF Inventory

TE -5……….. IP Equipment Inventory: Suite A, B, and C TE -6………….MET Terminal Inventory

TE-7……….. GPETE Inventory

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SECTION 1.0 GENERAL INFORMATION

1.0 General

1. 1 Introduction:

This performance work statement (PWS) describes the tactical and strategic C4ISR (Command, Control, Communications, Computers, Intelligence, Sensor and Reconnaissance) satellite and terrestrial support requirements the Contractor shall provide in support of the Naval Satellite Communications Facility (NAVSATCOMFAC) Lago Patria, Italy. The NAVSATCOMFAC Lago Patria mission is to provide satellite communications support to the United States Strategic Command (USSTRATCOM), Defense Information Systems Agency (DISA), Ground Mobile Forces (GMF), Commander, United States Joint Forces Command (COMJFCOM), Commander, United States Central Command (CENTCOM), United States European Command (EUCOM), United States African Command (AFRICOM), United States Southern Command (SOUTHCOM), United States Pacific Command (PACOM), United States Special Operations Command (SOCOM), Commander, Naval Europe (COMNAVEUR), United States Atlantic Fleet (COMLANTFLT), Commander, United States Second Fleet (COMSECONDFLT), Commander, United States Sixth Fleet (COMSIXTHFLT), Commander, United States Naval Forces Central Command (COMNAVCENT), NATO, afloat commanders, and various other commands and activities in the Department of Defense (DoD).

NAVSATCOMFAC Lago Patria operates as a department under Naval Computer and Telecommunications Station (NCTS) Naples, Italy which is headquartered at Capodichino, Naples, Italy. NAVSATCOMFAC Lago Patria is a remote facility located approximately 35 kilometers west of NCTS Naples.

NAVSATCOMFAC Lago Patria has three (3) MET SHF X/KA-band terminals AN/GSC-52, , which are operated and maintained (O&M) by the Government, using naval military personnel. The Gateway/Teleport portion of NAVSATCOMFAC Lago Patria consists of two (2) C-band Commercial terminals, two (2) Ku-band Commercial terminals, , 2 RT-1828 UHF terminals, 3 FSC-138 NMT/AEHF terminals, 3 IP suites, and associated support equipment, which shall be operated and maintained by the Contractor.

The services to be performed hereunder are non-personal services. Contractor employees performing services under this order will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the statement of work. Contractor employees will perform their duties independent of, and without the supervision of, any Government official or other Government Contractor. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the principles and prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR).

1. 2 Time and Place of Performance:

1.2.1 Place of Performance:

The requiring activity for this contract is the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT), Norfolk, VA. The Contractor shall perform services at NAVSATCOMFAC Lago Patria, Italy Teleport equipment consists of items/equipment within building 103 and 103A at NAVSATCOMFAC Lago Patria, and in antennas and shelters located on the compound.

1.2.2 The work described in this PWS shall include a 30 day orientation phase-in period and a base period of eleven months, plus option years as described in the solicitation instructions for bidding and subsequent schedule B of the awarded contract, unless sooner terminated by the Government. Comment by Hicks, Kevin W CIV USN NAVCOMTELSTA NPL IT (USA): This is only 4 months for initial “year”, then option years. Should be 30 day phase in then eleven month base period. Comment by Patel, Jugal U CIV USN NCTAMS LANT NOR VA (USA): Accepted.

1. 3 Scope of Work

1.3.1 Required ServicesThe Contractor shall provide all services, functions and tasks, as described in this PWS, required to fulfill the NAVSATCOMFAC Lago Patria Teleport mission. Contract support includes:

· Manage Telecommunications Operations

· Operate and Maintain (O&M) Teleport Communications Systems

· Operate and Maintain Teleports MLGC Systems Equipment

· Operate the AC2/SLM-5650B Modem Suite in conjunction with Navy Personnel

· DISA AISR-DT (TNS-B, CBM-400)

· Protected Tactical Enterprise SATCOM (PTES) Hubs

· Remote Monitoring and Control Element (RMCE)

· JSOC Mission and Equipment

· Missile Defense Agency C2BMC BTG

· Tier 2 Maintenance and IA support of the AC2/SLM-5650B Modem Suite.

· Provide Training

· Other Mission Support Functions

· Maintain Inventories

· Manage Circuit Actions

· Manage a Teleport 3M preventative Maintenance Program

1. 4 Organization:

NAVSATCOMFAC Lago Patria functions under administrative and Operational chains of command.

1. 4.1 Administrative Chain of Command: NAVSATCOMFAC Lago Patria is a department of NCTS Naples. NCTS Naples is administratively aligned under the Naval Computer and Telecommunications Area Master Station Atlantic (NCTAMS LANT), Norfolk, VA. NCTAMS LANT provides general administrative direction and support for all matters related to logistics, budget, technical assistance, maintenance, administration and security (physical, personnel, information security).

1. 4.2 Operational Chain of Command

A. Defense Information Systems Agency (DISA) provides operational control of Teleport terminals. NAVSATCOMFAC Lago Patria is responsible to the Defense Satellite Communications System Operations Center (DSCSOC), Fort Meade, Maryland (MOC) and Landstuhl, Germany (LOC). These centers have direct operational control over all network terminals and satellite payloads. DISA Europe SATCOM office located in Stuttgart, Germany; commissions and operationally manages all Teleport terminals within the European theater.

B. Joint Fleet Telecommunications Operations Center (JFTOC), located at NCTS Naples provides operational control for all other terrestrial circuits/trunks supporting and/or traversing this facility. JFTOC coordinates timely activation, troubleshoots, and terminates all non-DISA circuits/trunks.

C. The Program Managers (PM) provide mission logistics support. They are the PM Wideband Enterprise Satellite Systems (PM-WESS) at Ft. Belvoir, the Teleport Program Office (TPO) at Ft. Meade, and Naval Information Warfare Center Atlantic in Charleston, SC.

D. The Regional DISA Contingency Exercise (CONEX) branch, coordinates and assigns the configuration and application of the Defense Information Systems Network (DISN) services provided to tactical deployed via the Gateway Access Request (GAR) and the Gateway Access Authorization (GAA). These services include but are not limited to: NIPRNET, SIPRNET, DSN, VTC, DRSN, and JWICS.

E. The Regional Satellite Support Center (RSSC) coordinates and assigns all RF baseband and satellite resources required to support the deployed user via the Satellite Access Request (SAR) and the Satellite Access Authorization (SAA). Commercial satellite resources are also assigned in coordination with the DISA Commercial SATCOM Branch (CSB) via the SAR/SAA, GAR/GAA process.

1. 4.3 Contracting Officer's Representative (COR The Contractor's primary point of contact for contract liaison and technical guidance with the Government will be the Contracting Officer's Representative (COR). The COR will be nominated in writing by NCTS Naples Commanding Officer, and appointed in writing by the Contracting Officer pursuant to NAVSUPINST 4205.3(series). The duties, authority, and limitations of the COR are set forth in the Contract Administration Plan. The duties, authority, and limitations are binding on the COR and may only be amended or revoked in writing by the Contracting Officer.

2.0 Phase-In, Phase-Out, and Manning Provisions

2. 1 Orientation/Phase-In Period

2.1.1 Description: Orientation/Phase-in period is the period of time required by the Government to ensure a satisfactory transition and turnover from the old contract to the new contract. The Contractor shall be required to provide all personnel, as bid in their Technical Proposal, to be on-site for the 30 day period prior to the start of full contract performance. The purpose of this period is for Contractor personnel to become thoroughly familiar with the duties to be assigned and to participate in the turnover of equipment and property. The start of full contract performance is the date when the new Contractor takes full responsibility for the operation and maintenance of the equipment, and accountability for the Government property, as specified in the Performance Work Statement (PWS). All activity during the Orientation/Phase-In period will be conducted in such a manner as to not interfere with, disrupt, or hinder the incumbent personnel in the performance of their assigned functions. During the Orientation/Phase-In period, the Contractor shall meet the following minimum performance benchmarks:

2.1.1.1 Observe operation and maintenance activities to gain experience and familiarization with tasks to prepare to assume full responsibilities under the Contract.

2.1.1.2 Establish an orderly transition of duties and responsibilities from the incumbent to the oncoming Contractor. Turnover activities shall include, as a minimum: coordinating procedures for turnover inspection and documentation; accomplishing inventory of Government-furnished property; observing demonstration/performance of equipment; familiarization with Navy and site specific procedures and methods.

2.1.1.3 Establish a positive management climate by formulating and implementing appropriate internal policies or procedures designed to assign schedules and tasks appropriate to the designated positions; establish logging and record keeping procedures; integrate and train personnel; and familiarization with operational tasks and reporting procedures.

2.1.1.4 Establish company operations and interaction/communication with Government personnel.

2.1.1.5 Familiarization with manuals, site technical library (including schematics and drawings), reports, maintenance histories, logs, records and procedures.

2.1.2 Assignment of Contractor Personnel. The Orientation/Phase-in Period shall commence 30 days prior to the Contractor assuming full operational/maintenance responsibilities.

All labor categories/personnel, as proposed by the Contractor in their Technical Proposal, constitute the minimum manning under this Contract. The Contractor shall provide at least this minimum level of properly trained and qualified manning under the contract, during both the Orientation/Phase-in period and during the life of the contract. If the Contractor fails to provide personnel as specified above, the Government reserves the right to reduce the contract price at a rate as determined by the Government. During the period of orientation/phase-in, and for the life of the Contract, all on-site personnel as proposed by the Contractor shall be dedicated to this Contract and working on-site for a minimum of eight hours per day, 40 hours per week, or as otherwise agreed to by the Contracting Officer’s Representative (COR). The Contractor shall provide written certification to the COR, within five working days from start of the orientation/phase-in/turnover period, that all personnel are on site. This written certification shall include the names and positions of all personnel.

2.1.3 Contractor Personnel Exempted From Phase-in. Personnel who are currently employed by the Government or its Contractor workforce and already working at the facility, but have been hired by the new Contractor, may be exempted from participating in the orientation/phase-in period upon written request and approval from the Contracting Officer. All requests for exemption shall be submitted by the Contractor to the Contracting Officer’s Representative (COR), who shall review the list and forward it to the Contracting Officer for a determination. The Contracting Officer will make the final determination and issue approval or disapproval thereof. The request shall include, but not be limited to, a list of nominees for exemption, their titles, current positions with the U.S. Government or its Contractor workforce, and reason for requested exemption. Requests for exemption shall be submitted in sufficient time for the request to be denied or granted prior to the date required to report on site. Phase-in costs will only be payable to a new awardee; if the incumbent contractor is awarded this successor contract, phase-in costs will not be permitted.

2.1.4 Transition Plan: In accordance, with CDRL A001, the Contractor shall prepare and maintain a transition plan that ensures:

· A smooth transition from contract start date to full operational status (phase-in).

· A smooth transition from current contract performance to performance by a different Contractor or by the Government in a follow-on period (phase-out).

The transition plan shall be prepared and submitted within 10 days after contract award. A copy of the transition plan shall be kept on site and available to the Government upon request.

2.1.5 Pricing for Orientation/Phase-In/Turnover Period: shall be as identified in the solicitation instructions for bidding and subsequent schedule B of the awarded contract.

2.2 Phase-Out Period: The Contractor shall be required to provide phase-out coordination and familiarization for a new Contractor, or Government employees, for a period of thirty (30) days prior to the conclusion of this Contract, regardless of reason for end of contract. The Contractor shall perform a joint inventory of equipment assets and determine condition of equipment with the Government and the third party Contractor during the phase-out period. The Contractor shall prepare an inventory report, in a format agreed to by the Government. The Government may conduct an independent evaluation to determine the working condition of all equipment. Items of equipment not in working order and any discrepancies found beyond normal wear and tear that are deemed to be a result of negligence shall be corrected by the Contractor at no additional cost to the Government.

2.2.1 Removal of Contractor Property at Conclusion of Contract: The Contractor shall remove all items, as described below, from Government furnished spaces and property not later than midnight on the last day of the contract. The Contractor shall leave all areas in a neat and clean manner. The Government reserves the right to make a price reduction, on any remaining invoices due the Contractor, for any costs incurred by the Government to remove or clean up any Contractor items not properly removed in accordance with this section. These terms apply to any costs associated with removal of the Contractor’s company property, as well as property belonging to Contractor employees and subcontractors.

2.2.2 Return of Items and Spaces to Government. The Contractor shall remove all Contractor owned equipment, tools, parts, belongings and property from Government furnished spaces and property, as specified above. The Contractor shall leave all areas in a neat and clean manner, subject to inspection and acceptance by the Government.

2.3 Manning Provisions. The Contractor shall provide for the life of the contract, at a minimum, the number and types of personnel (labor categories) as contained in the Contractor’s proposal and accepted by the Government for contract award (unless changed by modification of the contract), 365 days per year, 24 hours per day, and 7 days per week. Any vacancy shall be filled by fully qualified personnel within the same labor category of the existing vacancy within a 30 day period. Filling the position by reassigning an existing employee who is already filling a position on the contract (in house resources) shall not alleviate the Contractor from the thirty-day requirement for filling the original vacancy. The new vacancy created by filling the original vacancy with in house resources shall be tracked from the date of the original vacancy, and the original vacancy shall continue to be considered vacant until all positions that were impacted by the original vacancy are fully manned by qualified personnel. The Contractor may submit a written request to the COR to request a waiver to the 30 day requirement to fill a vacancy, and the COR may grant a waiver for up to 30 additional days if evidence is provided that demonstrates that the Contractor has taken reasonable and aggressive steps to fill the vacancy.

2.4 Contractor Employees Report: In accordance with CDRL A004, the Contractor shall provide the Government a written report, at the end of the orientation period, and upon the occasion of a vacancy filling, with the names of all on‑site Contractor employees, their position as specified in the Technical Proposal, and job assignment.

2.5 Contractor Employees Report Updates: In accordance with CDRL A004, the Contractor shall submit report updates within five (5) working days, when substitutions are made, and when employees are terminated, furloughed, suspended or on extended leave of absence (for reason of illness, death, military reserve or national guard activation, or any other cause).

2.6 Minimum Manning: The Contractor shall provide at least the minimum manning levels for the life of the Contract, in accordance with all terms specified in paragraph 2.3 above.

2.7 Manning during Emergency and Disaster Support In the event of an Emergency or Disaster as declared by the NSA Naples Commanding Officer (CO), the operations of the SATCOM facility may come under the NSA Naples CO’s direct control. In the event of a declared emergency, the Contractor shall take operational direction from the NSA Naples Commanding Officer or duly designated representative.

SECTION 3.0 SPECIFIC REQUIREMENTS

3.0 General

The Contractor shall provide all services, functions and tasks, as described in this PWS, required to fulfill the NAVSATCOMFAC Lago Patria Teleport mission Contract support includes:

· Manage Telecommunications Operations

· Operate and Maintain (O&M) Teleport Communications Systems

· Maintain Teleport Systems Equipment

· Provide Training

· Other Mission Support Functions

· Maintain Inventories

· Manage Circuit Actions

· Manage a Teleport preventative Maintenance Program

· MLGC (MUOS Legacy Gateway Components) System Operations and Maintenance

· AC2 / SLM-5650B Modem Suite Operations in conjunction with Navy Personnel

· AC2 / SLM-5650B Modem Suite Tier 2 Maintenance and IA support

· MET Supply Support System

3.1 Manage Telecommunications Operations

3.1.1 Telecommunications Management: The Contractor shall manage telecommunications operations as listed below:

· Reviewing correspondence and taking action as required.

· Reviewing message traffic and taking action as required.

· Participating in ad hoc meetings with customers and taking action as required.

· Coordinating and advising customers when equipment must be taken offline for planned maintenance or repair.

· Receiving briefs and debriefs.

· Liaison with customers.

· Reviewing and approving 3M documents

· Conducting a Quality Control Program

· Providing oversight of Training Drills

3.1.2 Conference Support: Based upon Government requirements, the Contractor shall attend Government-hosted technical conferences, information seminars, and symposiums. Typical conferences attended include semi-annual DISA SNAPSHOT conferences, annual DISA EUR SATCOM Conference, and all other SATCOM related seminars and training. Most of the conferences are 3 - 5 days in length, including travel time. Historically, there have been two or fewer conferences per year that are out of the local area that require attendance by the Site Manager or other site representative. In all cases, the Contractor shall request to send one representative.

3.2 Operate and Maintain (O&M) Gateway/Teleport Communications Systems

The Contractor shall operate and maintain all assigned communications systems located at NAVSATCOMFAC Lago Patria, Italy 24 hours a day, seven days a week, and 365 days a year regardless of weather conditions. The Contractor shall activate, operate and configure all circuits, trunks, links, etc. as outlined in, but not limited to, the appropriate message traffic below:

· Satellite Access Authorization (SAA)

· Mission Directives

· Gateway Access Authorization (GAA)

· Telecommunications Service Order (TSO)

· Telecommunications Service Request (TSR)

3.2.1 Operate and Maintain Teleport Satellite SystemsThe Contractor shall operate and maintain two VERTEX RSI 9 meter Ku Band Commercial terminals, two VERTEX RSI 16.4 meter C-band Commercial terminals, , two VIASAT RT-1828 UHF radios, three USC-38 NMT AEHF terminals, and all associated equipment housed at NAVSATCOMFAC Lago Patria.

3.2.1.1 DISA Teleport: The Contractor shall be responsible for the operation, provisioning and maintenance of all DISA Teleport Earth Terminals, DISN service, and associated equipment. The Teleport shall be operated in accordance with the SPACECOM instructions. The mission is to provide uplink, downlink, continuity, and connectivity for Defense Information System Agency (DISA). Consequently, ultimate operational control for the terminals belongs to DISA. DISA exercises control via DISA general messages, DISA circulars, official correspondence, and through the satellite controller responsible for specific satellites.

3.2.1.1.1 The Contractor shall operate and maintain the DoD Teleport Management Control System (TMCS), which provides remote PC control of various RF equipment housed in shelters adjacent to the terminals and baseband equipment inside building 103.

3.2.1.1.2 The Contractor shall operate the DISA Teleport IP equipment suites, Teleport ( convergence Enclave and MLGC), DISN-TE and SOCOM enclaves. The Contractor must be familiar with IP services and will work with ESGS, JCSE JNOC and SOCOM SATCOM Ops for operation, provisioning, and maintenance of these suites.

3.2.2 Maintain Link, Trunk, and/or Circuit Continuity and Reliability: The Contractor shall maintain link, trunk, and circuit continuity and reliability for all DISA related circuitry within performance specifications listed in DISAC 310-130-2 and report same. The Contractor shall also maintain and report reliability and continuity rates for circuits of which it is the Circuit Control Officer (CCO) to the COR as requested. Specifically, the Contractor shall maintain the reliability of all Defense Communications System trunks and links at Performance Objective percentages of 99% and 99.5%, respectively. Non-DISA related circuitry and trunks shall be maintained at the same performance thresholds as DISA related circuitry.

3.2.3 Configure and Activate New Links, Circuits, and/or Trunks: As directed by the appropriate controlling authorities (DISA satellite controllers, RSSC, DISA, NCTS Naples, etc.) the Contractor shall configure and activate new links, circuits and trunks IAW directives and procedures. Typical notification of activation is via SAA, GAA, TSO, and other official correspondence. Activations via TSO typically require in-site cable wiring, and cross-connects from a commercial POP to patch panel or equipment. The Contractor shall develop an implementation plan and obtain approval from the on-site Government representative or Node Site Coordinator prior to any wiring, cabling, or effort involving the movement of equipment. Specifically, the Contractor shall activate new links, circuits or trunks within 15 minutes of the required activation time 90% of the time. This requirement may be waived at the discretion of the COR based upon circumstances not within the Contractor’s control. A calendar quarter will be used as the basis for computing the percentage for this performance objective. There shall be no more than two formal customer complaints regarding delay in complying with this performance objective per quarter. The Contractor shall report any activations, outages, configuration changes, etc., to the appropriate controlling authority and the NAVSATCOMFAC Lago Patria Chief of the Watch (COW)within activation guidelines with no more than two omissions per quarter.

3.2.4 Respond to Emergent TaskingsThe Contractor shall respond to emergent taskings by direction of controlling authorities (see section 3.2.3 above). Emergent taskings are defined as those temporary efforts made in connection with the operation of the circuits and/or trunks that are not part of normal daily operations. The Contractor shall provide support for emergent taskings typically not to exceed 12 man hours per quarter. Response shall be followed with a report to the NAVSATCOMFAC Lago Patria COW, and the NCTS Naples Joint Fleet Telecommunications Operations Center (JFTOC) Watch Officer in all cases.

3.2.5 Respond to Exercises: The Contractor shall perform communications support for all exercises as directed by the appropriate message traffic (SAAs, etc.) The Contractor may expect Ground Mobile Force (GMF) missions weekly, one major Joint Task Force Exercise (JTFEX) conducted annually and several smaller exercises each year. These exercises require extensive prior coordination, including conferences held during the planning and coordination phases.

3.2.6 Order Wire Monitoring The Contractor shall monitor all order wires for queries and taskings. The Contractor shall respond and comply with the requested information as soon as possible with acknowledgement of the query within five minutes of receipt 98% of the time. Response shall be via order wire. Operational instructions received from DISA satellite controllers and NCTS Naples JFTOC shall be the only operational instructions followed by Contractor personnel. Order wires to be monitored include, but are not limited to:

· Designated SIPR Chat Channels

· NMT Operator to Operator Messages

· Dedicated WSOC/ RSSC voice channels

If operational directives cannot be implemented within a 10 minute period, the Contractor shall inform the requesters of difficulties encountered and provide an estimate as to when compliance with the directions can be expected. If operational directives cannot be implemented within 30 minutes, the Contractor shall notify the COR within one hour.

3.3 Maintain Teleport Systems Equipment

The Contractor shall perform planned maintenance, corrective maintenance, and quality control evaluations as necessary to ensure all Teleport earth terminals, , and associated equipment meet or exceed required standards of performance, operability, and reliability. The Contractor shall ensure that all redundant equipment is operable and ready to go on line (through automatic switching, where applicable) in the event of equipment malfunction. The equipment shall be monitored and maintained IAW guidelines established by DISA’s Defense Information Infrastructure (DII) Quality Assurance Program, the Planned Maintenance System, and associated technical manuals. Corrective maintenance and repair work shall conform to the highest professional standards and shall restore original equipment standards of performance, operability, reliability and accuracy. The Contractor shall not exchange subassemblies, materials or parts among equipment to accomplish repairs without the specific written approval of the COR, nor shall the Contractor substitute or replace parts or material with a grade of part or material less than that provided by the original equipment manufacturer. If the Contractor fails to repair equipment within the time limits specified herein or a reasonable time as determined by the COR, the Government, has the right to repair the equipment and charge the Contractor for all costs incurred.

3.3.1 Planned Maintenance: The Contractor shall schedule and perform preventive maintenance IAW the applicable Maintenance Index Pages (MIPs) and Maintenance Requirement Cards (MRCs) of the Planned Maintenance System (PMS) and locally developed procedures. The Contractor shall utilize the Navy’s Maintenance and Material Management (3M) Manual (OPNAVINST 4790.4 series) and NCTSNAPLESINST 4790.1 series, for accomplishment of required preventive/corrective maintenance. The Government periodically revises these maintenance requirements through published revisions to MIPs and MRCs that will be provided to the Contractor. The Contractor shall implement these revisions when directed. The Contractor shall maintain a weekly PMS Recorded Accomplishment Rate (RAR) no less than 90%.

3.3.2 Corrective Maintenance

3.3.2.1 The Contractor shall perform and/or assist with Corrective Maintenance of the Teleport equipment listed in Technical Exhibits, Government Furnished Property. Corrective maintenance includes troubleshooting of faulty equipment, corrective repairs to restore equipment to performance specifications and condition specified in technical manuals, quality control directives, MIPs and MRCs, and supplemental guidance of cognizant Government engineering agents, and recording/reporting on such casualties and repairs. Timeliness of repairs shall be such that no loss of operational capability occurs where failure is in equipment for which redundant equipment is provided. To satisfy timeliness of repair, the Contractor shall pursue all aspects of equipment repair, including identification and procurement of all parts needed. The Contractor shall at all times be able to demonstrate satisfactory repair progress. Repairs for which parts are locally available or not required, which take in excess of 48 hours, will be considered unsatisfactory. Repairs in excess of 30 days, for which parts are not available locally, will be considered unsatisfactory. CASREP equipment shall be repaired within 24 hours of receipt of parts. The foregoing period requirements may be waived by the COR. The Contractor shall utilize the Navy’s Maintenance and Material Management (3M) Manual (OPNAVINST 4790.4F series) and NCTSNAPLESINST 4790.1F series, for accomplishment of required preventive/corrective maintenance.

3.3.2.2 Contractor repairs must be such that no loss of operational capability occurs when a failure is in a piece of equipment for which a redundant or spare piece of equipment exists.

3.3.2.3 The Contractor shall perform all corrosion control not covered by warranty or other program sponsors conducting preservation and corrosion control, on all antennas and terminals. This shall be done in accordance with established military practice, commercial standards, manufacturer technical manuals and recommendations.

3.3.3 Perform Defense Information Infrastructure (DII) Assurance Program Monitoring The Contractor shall perform DII required performance monitoring checks IAW DISA Circular 310-70-57. Performance monitoring includes, but is not limited to, sweeps, characterizations and remote sampling techniques of SATCOM equipment and systems. The DII Quality Assurance Program will be turned over to the Contractor at the beginning of the first period of performance for the Contract.

3.3.4 Assist with Scheduled Modifications, Removals, Upgrades and Installations The Government may add to or modify the Teleport equipment for the purpose of improving capability, performance and/or reliability. The Contractor shall assist in the coordination of scheduled modifications, upgrades and installations as determined by the COR. (This coordination will not involve an engineering level of effort by Contractor personnel.)

Detailed maintenance procedures will be provided for new or modified equipment.

3.3.5 Teleport/Commercial off the Shelf (COTS) equipment maintenance:

· The Contractor shall develop and submit to the government for approval a maintenance plan based on commercial standards, manufacturer technical manuals and recommendations. The maintenance plan shall cover all Teleport equipment not addressed by the Navy 3M system or other Government provided documentation.

· Coordinate and provide logistics support for Teleport equipment as outlined in the DoD Teleport Joint Integrated Logistical Support Plan (JILSP). The Contractor shall exercise due diligence to pursue warranty repair, replacement, and assistance whenever possible.

· The Contractor shall perform any and all corrosion control not covered by warranty or other program sponsors conducting preservation and corrosion control, on all antennas and terminals. This shall be done in accordance with established military practice, commercial standards, manufacturer technical manuals and recommendations.

3.4 Provide Training

3.4.1 Train NAVSATCOMFAC Lago Patria Personnel The Contractor shall provide a combination of on-the-job training and classroom training in SATCOM operations for NAVSATCOMFAC Lago Patria watch personnel. Typical classes shall consist of 10 or fewer personnel for a 30-60 minute session occurring twice weekly. This requires review and implementation of Job Qualification Requirements (JQR) for SATCOM Operator, Leading SATCOM Technician, and COW. Contractor shall track progress of individuals, hold training sessions, test, and participate in attendance of oral qualification boards. The Contractor shall develop a quarterly training plan in accordance with CDRL A002, to include topics from JQRs that are approved by the COR and submitted no later than 30 days prior to the start of each calendar quarter. SATCOM boot camp training and EHF qualification training to be provided 4 times per year as requested by site Management via the COR.

3.4.2 Site Familiarizations When requested by appropriate Government authority and approved by the COR, the Contractor shall conduct site tours and familiarization sessions with customers and/or official visitors.

3.4.3 Train NCTS Naples JFTOCWO: The Contractor shall provide indoctrination training in SATCOM operations for NCTS Naples JFTOC Watch Officer. Typical training sessions shall consist of 3 or fewer personnel not to exceed 3 hours and performed on a quarterly basis.

3.5 Other Mission Support Functions

3.5.1 Perform, Maintain and Update SOPs: The Contractor shall perform the procedures identified and support the maintenance and update of all applicable SOPs required for carrying out the functions and tasks of this PWS. The Contractor shall review the SOPs at a minimum quarterly and provide documented evidence of completion to the COR. The Contractor shall perform annual validation to SOPs to ensure they accurately reflect current procedural guidance for carrying out the functions and tasks of this PWS. The results of the annual review will be reported to the COR in writing in September in accordance with CDRL A012. The Contractor shall revise those SOPs determined obsolete, draft SOPs for new procedures and submit them to the COR for approval in accordance with CDRL A012. All SOPs remain the property of the Government.

3.5.2 Maintain Technical Library: The Contractor shall maintain, update, and inventory the technical library including the technical publications, manuals and other materials listed in Technical Exhibits.

3.5.3 Maintain Logs/Records and Reports

3.5.3.1 Master Station Log The Contractor shall ensure all tasks and functions dealing with operation and maintenance of Teleport is input into the facility’s Master Station Log. Guidelines for how to utilize the facility’s logs are contained in Supplement II Chapter II to DISAC 800-70-1.

Naval Telecommunications Publication, NTP-4E (series) contains additional guidance for Navy record keeping.

3.5.3.2 Report Equipment Failure via Hazardous Condition (HAZCON) Message In accordance with CDRL A003, the Contractor shall report all HAZCONs as they apply to the operational status of the Teleport at NAVSATCOMFAC Lago Patria 100% of the time. HAZCON reports shall be submitted IAW DISAC 310-55-1/ DISAC 800-70-1 Sup II as applicable and a historical file maintained on-site. A HAZCON is a condition, applicable to links and facilities only, where loss or severe degradation of communications is probable unless preventive action is taken. Although declaration of a HAZCON is discretionary, it must be viewed as an urgent notification of a major problem that has occurred or is projected to occur. Guidelines used to determine if a HAZCON should be reported are contained in DISAC 310-55-1 and DISAC 800-70-1 Sup II. These reports shall be submitted in accordance with station SOPs.

3.5.3.3 Report Equipment Malfunction via Casualty Report (CASREP): In accordance with CDRL A003, the Contractor shall prepare draft CASREPs and submit them to the NAVSATCOMFAC Lago Patria Department Head for release. A CASREP shall be drafted within 24 hours 99% of the time for any equipment malfunction or deficiency which cannot be corrected within 48 hours and which: reduces the station’s ability to perform a primary mission, or reduces the station’s ability to perform a secondary mission in accordance with guidance provided in NWP 1-03.1(series).

3.5.3.4 Prepare Detailed Outage Reports: Upon request from the appropriate authority (normally the JFTOC Watch Officer), the Contractor shall provide a report detailing the actions taken during a system outage, as required by CDRL A003. The Detailed Outage Report shall be made in accordance with DISAC 310-55-1 Supplement 2.

3.5.3.5 Prepare Requests for Downtime Upon recognition of the need for scheduled or unscheduled maintenance requiring shutdown of satellite terminal systems or any other system that would result in operational impact, the Contractor shall make a request for downtime in accordance with station SOPs.

3.5.4 Provide Ancillary Mission Support: The Contractor shall provide limited support for military personnel during the watch in areas of training (see Section 5.4) and troubleshooting of communication services on a not to interfere basis with primary Teleport O&M requirements. Typical support shall include on-the-job training for periods lasting no longer than 1 hour during any 12 hour period. In addition, this support shall include resolution of minor communication service problems not to exceed 12 man hours per month. These problems typically occur during mission activation (10 missions per month is nominal). The Contractor shall provide limited support for facility support issues, as pre-approved by the COR and on a not to interfere basis with primary Teleport O&M requirements. Typical support shall include ordering maintenance materials and parts and may include subcontracting. As this work is considered limited in scope and provided on a not to interfere basis with the primary Teleport O&M requirements, the Contractor shall not be responsible to provide any labor specifically to support these efforts on a constant basis. The Contractor shall submit all costs for pre-approved work in this category under the CLIN for Maintenance Materials, Spares and Repair Parts.

3.6 Maintain Inventories

The Contractor shall keep the required inventories and stocks of repair parts, assemblies, modules, and equipment 98% accurate and 98% available at all times. All Teleport and MET logistics materials, equipment, and spare parts shall be maintained at NAVSATCOMFAC Lago Patria.

3.7 Manage Circuit Actions

3.7.1 Maintain Circuit History Folders The Contractor shall maintain and update Circuit History Folders and Circuit Level Records for the facility in the database format as defined in DISA Circular 310-70-1. These documents and databases shall be 99% accurate and available to site operations and maintenance personnel at all times.

3.7.2 Installation and Activation of New Circuits: The Contractor shall review all new Telecommunications Service Orders (TSOs), create new folders, and add them to the site database. Wiring and connecting circuits may be required to activate new TSOs. All supplies will be provided by the government. Circuit completion and activation will be reported to NCTS Naples facility control office (FCO).

3.7.3 Draft and Submit Authorized Service Interruptions (ASI): The Contractor shall draft, submit, and track all ASIs that are required for the facility during normal working hours in accordance with station SOPs. All required ASI submissions outside of normal working hours will be handled by the COW.

3.8 MUOS Legacy Gateway Component (MLGC)

The Contractor shall be responsible for the 24/7 operation, provisioning and maintenance of the MUOS Legacy Gateway Component equipment. This system shall be operated in accordance with the CJCSI 6250.01 (series) instruction, the USSTRATCOM Strategic Directive (714 Series), DISA Circulars, and all other cognizant directives and instructions that pertain or may be developed. Typical direction/guidance for operation will be via standard Satellite Access Authorization (SAA)/Gateway Access Authorization (GAA).

The Contractor shall operate and maintain all equipment associated with the system. The contractor shall perform the following:

· Adhere to a maintenance plan based on preventive maintenance requirements.

· The contractor shall support all system updates and follow-on testing.

· Manage Cyber Security Requirements as outlined by CSWF.

· Coordinate and provide logistics support as outlined in the MLGC LSS documents or follow-on/supplemental guidance.

· All COMSEC material and equipment will be managed IAW the commands EKMS office and the supporting Military site Local Elements (LEs). .

3.9 AC2 / SLM-5650B Modem Suite Operations and Tier-2 Maintenance The contractor shall operate in conjunction with Navy Personnel and perform Tier-2 Maintenance and IA Support of one SLM-5650 Modem Suite (consisting of 4 racks and 96 Modems). To support this modem suite said contract will follow Naval Information Warfighting Development Center Tactical Memorandum 3-32.03-19, SLM-5650 Modem, Edition September 2019 manual.

3.10 MET Supply Support System:

The contractor will serve as the MET Supply Support System (SSS) site administrator.