2026 Performance Work Statement_AO_Source Sought Draft.docx

PERFORMANCE WORK STATEMENT

FOR

PRACTITIONER E-LEARNING

1 FEB 2025

FA # DRAFT as of 6/25/2025

Contents

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General. The Air Force Deputy Chief Management Officer (DCMO) under Secretary of the Air Force (SAF), Performance Management and Innovation (AMEI) is responsible for the DAF Continuous Improvement and Innovation (CI²) practitioner e-learning and support.

1.1.1 Scope. The practitioner e-learning course choices will consist of basic to advanced competency in current industry methodologies with increasing depth of knowledge and skills practice. Government should have flexibility to adjust curriculum based on student feedback. Concepts from Strategy & Alignment (e.g. Hoshin Kanri, X-Matrix, Objectives Key Results OKRs, Key Operational Limitations KOL), Organizational and Process Change, Innovation (e.g. Creating New Concepts, Pitching Ideas), Project Management (e.g. Just to It, Rapid Improvement Events, Waterfall, Agile, Scrum) training courses. Military examples and live content facilitated by Department of the Air Force approved practitioners. The e-learning platform will provide Airmen and Guardians the capability to take courses from any location using government or personal computer equipment over commercial, educational, or government networks using a Web-based portal available 24/7.

1.1.2 Foundational Course Scope. The basic course choices shall include course materials from an industry standard body of knowledge at a fundamental level. Approved Department of the Air Force learning facilitators will assist students.

1.1.3 Intermediate Course Scope. The content shall include course materials from an industry standard body of knowledge appropriate for the level. Approved Department of the Air Force facilitators will conduct green belt lessons. The green belt course blends the tools of Lean and the techniques of Six Sigma within the rigorous DMAIC methodology and statistical tool set.

1.1.4 Advanced Course Scope. The content shall include course materials from an industry standard body of knowledge appropriate for the green to black belt mentorship and level. Approved Department of the Air Force facilitators will conduct lessons.

1.1.5 Master Black Belt Course Scope. The advanced competency course shall include course materials from an industry standard body of knowledge appropriate for the master black belt level.

1.2 Background. The objective of this requirement is to equip Air & Space Force active duty, guard, reserve, and civil service employees with continuous process improvement training on demand using an industry e-learning platform and internal Air Force approved course facilitators.

SECTION II

2.0 Task Descriptions. The Contractor shall provide all services, materials, supplies, equipment, and project supervision, as required in connection with this Performance Work Statement (PWS).

2.1 Task 1 Advisory Support. The contractor shall provide advisory support to implement, maintain, and enhance the learning experience for the learners and best practices for achieving goals and objectives to train five (5) percent of the Department of the Air Force population.

2.2 Task 2 E-Learning platform. Will provide a branded course portal for the web-based classes and will train the course administrator in how to use it. The e-learning platform will be capable of handling at a minimum 30K Department of the Air Force users from any location. The e-learning platform shall track progress, module completions, progress check results, quiz results, course exam results, course completions, issue continuing education or learning point credits, and issue course completion certificates to students. The system should be capable of managing e-course licenses, adding localized elements to the courses, for local military “fit”, adding or modifying tests, provide feedback surveys, tracking student performance, obtaining reports (e.g., by student, module, class, test question, and so forth), providing agency-specific tailoring to course content, developing internal courses.

2.2.1 Project Tracking. The E-learning platform will allow students and graduated students to input improvement projects for tracking and mentorship from initiation through completion. The project-tracking function must facilitate project development and mentorship feedback through each phase of the 8-step practical problem-solving model.

2.2.2 Artificial Intelligence (AI) Feedback and Learner Support. The E-learning platform will integrate artificial intelligence or similar emerging technology to provide feedback and learner customer service support when human support is unavailable.

2.3. Task 3 Course Information.

2.3.1 Number of Courses to be Provided.

2.3.2 Participant Course Evaluation Surveys. The e-learning platform shall administer a Participant Course Evaluation survey to all attendees and provide the evaluations to the government administrator.

2.3.3 Problem Reports. The contractor shall provide a report to the COR that details any information or general concern encountered during performance of this contract.

2.3.4 Completion Roster. The e-learning platform shall provide a list of all students who successfully completed the course no later than five (5) days after completion of the course.

SECTION III

3.0 SERVICE SUMMARY

The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items the performance threshold briefly describes the minimum acceptable levels of service required for each requirement and will be assessed on an “Acceptable” or “Unacceptable” basis. These thresholds are critical to mission success.

Paragraph

Surveillance

E-learning platform shall track projects and provide mentorship capabilities from project creation through completion

SECTION IV

4.0 DELIVERABLES

The Contractor shall provide deliverable(s) in a format mutually agreed upon by the Government and the Contractor.

The following enumerated deliverables are not expected to change. Due Date intervals are not expected to change but actual dates may need to be revised depending on actual contract start date.

PARA

Kickoff Meeting Agenda

award By email to the COR in Microsoft Word format

Quality Control Plan (QCP)

Microsoft Word format

softcopy format

Course Evaluation Survey

Microsoft Word format

Completed Course Evaluation Surveys

class completion.

By email to the COR in Microsoft Word format

month By email to the COR in Microsoft Word format

Student Completion List

NLT five (5) days after completion of the course By email to the COR in Microsoft Word format

SECTION V

5.0 GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, MATERIAL, INFORMATION, OR SERVICES

5.1 Government Furnished Property, Equipment, Material, Information, or Services. The Government will not furnish property or services for this requirement.

5.2 Contractor Acquired Property. The contractor will not be required to acquire any property.

SECTION VI

6.0 GENERAL INFORMATION

6.1 Kickoff Meeting/Orientation Meeting

6.1.1 The Contractor shall schedule and coordinate a Project kick-off Meeting no later than (NLT) fifteen (15) calendar days after contract award at the location approved by the Government. The meeting will provide an introduction between the Contractor personnel and Government personnel who will be involved with the contract. The meeting will provide the opportunity to discuss technical, management, and logistic issues; travel authorization; communication process between Government and Contractor; and reporting procedures. At a minimum, the attendees shall include key Contractor personnel, OFFICE SAF/AMEI, key Government representatives, and the COR. The Contractor shall provide a Kick-Off Meeting Agenda that will include, but not be limited to, the following.

· Introduction of personnel

· Overview of project tasks

· Review of organization (complexity)

· Schedule (shows major tasks, milestones, and deliverables; planned and actual start and completion dates for each)

· Communication Plan/lines of communication overview (between both Contractor and Government)

· Invoice procedures

· Monthly meeting dates

· Reporting Requirements, e.g. Monthly Status Report (MSR)

· POCs

· Roles and Responsibilities

· Overview of incoming Transition Plan to include process, timeframes, and status

· Prioritization of Contractor activities

· Any initial deliverables

· Other logistic issues

· Additional issues of concern (Leave/back-up support)

6.1.2 The Contractor shall provide a draft copy of the agenda NLT 7 days after contract award for review and approval by the COR prior to finalizing. The Government will provide the Contractor with the number of participants for the kick-off meeting and the Contractor shall provide sufficient copies of the presentation for all present.

6.1.3 The Kickoff Meeting location will be held at the Government’s facility, or another designated location and the date and time will be mutually agreed upon by both parties.

6.2 Place of Performance. Contract administration/program management meetings for e-learning will be conducted at the contractor facilities. At contract award, a kick off meeting will take place in the National Capital Region. Course development coordination will be by telephone and email and the contractor shall utilize their facility for all work pertaining to this contract.

6.3 Period of Performance: One twelve (12) month base year and up to four twelve month option periods.

6.4 Quality Control.

6.5.1. Quality Assurance. The Government shall rely on the Contractors’ existing quality assurance system as the method to ensure that the requirements of the contract and performance thresholds are met; however, the Government reserves the right to monitor and evaluate the quality of services provided and compliance with the contract terms and conditions at any time.

6.5.2. Quality Control Plan (QCP). The Contractor shall develop and maintain an effective quality control program to ensure services are performed IAW this PWS, applicable laws and regulations, and best commercial practices. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services with special emphasis placed on those services listed in this PWS. The Contractor’s quality control program is how it assures itself that the work complies with the requirement of the contract.

6.5 Contractor Manpower Reporting Application (CMRA)

6.5.1 The Contractor shall report ALL labor hours (including subcontractor labor hours) required for performance of services provided under this contract via the secure Contractor Manpower Reporting Application (CMRA) data collection site. The Contractor is required to completely fill in all required data fields at: http://www.ecmra.mil. Reporting inputs shall be for the labor executed during the period of performance for each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported anytime during the

FY, all data shall be reported not later than 31 October of each calendar year. The Contractor may direct questions to the CMRA help desk.

6.6 Subcontractor Input in CMRA: Prime Contractors are responsible to ensure all subcontractor data is reported. Subcontractors will not be able to enter any data into CMRA, but will enter their information into a Bulk Loader spread sheet available from the AF CMRA helpdesk. Subcontractor shall fill in columns A-C then return it to the AF CMRA helpdesk after it's completed and a technician team will enter the information into CMRA.

6.7 Security Instructions N/A.

6.8 Travel N/A

6.9 Data and Privacy Information. The contractor will have access to data and information proprietary to the Government which fall under strict organizational conflict of interest (OCI) requirements. The contractor shall not divulge or release data or information developed or obtained in performance of this contract except as authorized by Government personnel or upon written approval of the Contracting Officer.

6.9.1 The contractor shall not use, disclose, or reproduce proprietary data, other than as required in the performance of contract. The limitations above do not apply to data or information that has been made public by the Government. Further, this provision does not preclude the use of any data independently acquired by the contractor without such limitations or prohibit an agreement at no cost to the Government between the contractor and the data owner, which provides for greater rights to the contractor.

6.9.2 All materials and intellectual property developed via this contract shall be available royalty-free and license-free to the Government. The contractor, however, retains the right to use results from its own research and development.

6.9.3 All course materials and content shall include a fully paid-up, lifetime license for use by the U.S. Government (USG) at no additional cost. No external copyright material shall be included in course materials/content unless a paid-up; lifetime copyright license is presented to the USG.

6.9.4 Information of course attendees/students identities shall not be disclosed or made available to the public. No public posting of training event(s). The contractor shall use its own company identity for any training site or posting of the event(s). At no time during the performance on this contract will any information be released or posted to the public that identifies the Department of the Air Force or any of the attendees by name and or their position(s); all of this information will be confidential.

6.10 Miscellaneous Paragraphs.

6.10.1 Freedom of Information Act (FOIA). All official Government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R/AF Supplement).

Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the 5 FOIA Manager to ensure proper processing and compliance with the Act.

6.10.2 Controlled Unclassified Information (CUI) information must be protected under the Freedom of Information Act (5 U.S.C 552) and/or the Privacy Act of 1974 (5 U.S.C. 552a). Unauthorized disclosure or misuse of this personal information may result in disciplinary action, criminal and/or civil penalties. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding material.

6.10.3

6.10.4 Privacy Act. Work on this contract may require that personnel have access to information protected by the Privacy Act. Contractor personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 552a and applicable agency rules and regulations when handling such information.

6.10.5 Records. All records created and received by the Contractor in the performance of this contract shall be maintained and readily accessible. Records shall remain the property of the Government.

6.10.6 Safety Concerns. The Contractor is solely responsible for compliance with OSHA standards for the protection of their employees. The Government is not responsible for ensuring that Contractors comply with “personal” safety requirements that do not present the potential to damage Government resources.

6.10.7 Project Policy. The Contractor shall comply with all industry standards. All work shall be done in accordance with all federal, local, and state laws and regulations.

6.10.8 Inherently Governmental Functions. The Contractor shall not perform inherently governmental functions as defined in the Federal Acquisition Regulation (FAR) Subpart 7.5 in relation to this PWS.

6.10.9 Ethics. The Contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives approval according to DoDD 5500-7, Joint Ethics Regulation.

6.10.10 Non-Personal Services. The Government shall not supervise or task Contractor employees in any manner that generates actions of the nature of personal services, or that creates the perception of personal services. It is the responsibility of the Contractor to manage its employees directly and to guard against any actions that are of the nature of personal services, or give the perception of personal services to the Government or to Government personnel. If the Contractor feels that any actions constitute, or are perceived to constitute personal services, it is the Contractor’s responsibility to notify the CO immediately. Non-personal Contractor services shall not be used to perform work of a policy/decision making or management nature.

SECTION VII APPENDIX 1

1.0 DEFINITIONS, ABBREVIATIONS, AND ACRONYMS

Contracting Officer (CO). The duly appointed Government agent authorized to award or administer contracts. The contracting officer is the only person authorized to contractually obligate the Government.

Defective Service. A service output that does not meet the standard of performance specified in the contract for that service.

Government Furnished Property (GFP). Facilities, equipment, tools, supplies, parts, or any other items furnished for the concessionaire's use by the Government. A full list, if applicable, is in Section V.

Performance Threshold. The minimum performance level of a performance objective required by the Government.