2026 KSU Frontier Renewal SOW Revised.pdf

Kayenta Service Unit – Performance Work Statement 2026 – Telecommunication Voice and Data Unification Services

BACKGROUND

Kayenta Service Unit (KSU) represents three outpatient health care facilities, Kayenta Alternative Rural Hospital, Inscription House Health Center and the Dennehotso Health Station – all located in the remote northeast region of Arizona and the Navajo Nation. Kayenta Service Unit is staffed and maintained by the U.S. Federal government;

Kayenta Service Unit is also a member of a larger organization called the Navajo Area Indian Health Service

(NAIHS).

SCOPE

The purpose of this requirement is to renew the existing voice and data telecommunications services for a one-year period. The contractor will continue established voice and data services for KSU through existing circuit-switched systems and digital circuit services.

The requirement also includes minor hardware and software modifications or installations needed to support changing KSU business and operational requirements, together with minor maintenance and technical support for existing telecommunications hardware and associated systems. Services shall be provided in a manner that supports continuity of operations and minimizes disruption to existing KSU services.

OBJECTIVES

The primary objective is to maintain continuous, reliable, and timely telecommunications connectivity for KSU and its customers. Continuation of services support the Indian Health Service mission and KSU operational needs by enabling communications necessary for health care delivery and supporting business functions.

Renew services to maintain continuity of critical voice and data communications among KSU facilities and external customers and partners.

• Support availability and accessibility of health care services.

• Support health care quality, safety, cost, and value objectives.

• Support health insurance, long-term care, workforce, and administrative functions.

• Support adoption and use of appropriate technological advances and innovation

The Kayenta Service Unit Division of Information Technology aligns its operations, technical direction and management to support the Navajo Area Indian Health Service Strategic plan, Mission and Business Objectives by:

• Renewing and continuing the delivery of government and industry IT services and systems to clinical and administrative programs via telecommunication services.

• Supporting IT and Telecommunication technologies under the Federal Enterprise Architecture, GSA Services, and Verizon networks.

• Supporting transparency and transformation of IT and telecommunication services and systems to and between customer endpoints.

TASK (INFORMATION TECHNOLOGY SPECIFICATIONS)

The Contractor shall renew and continue existing voice and data communication services and associated support necessary to meet KSU and Navajo Area strategic and operational requirements. At a minimum, the Contractor shall:

• Continue the telecommunications services utilizing the existing KSU telecommunications infrastructure and programs.

• Support the existing type, level, and capacity of dedicated high-bandwidth voice and data communications services, including T1, DSL, point-to-point, MSDN, and other existing service types, and support minor service upgrades when required.

• Continue existing digital channel service, direct inward dialing, exchange telephone service, Navajo local calling plans, local and long-distance calling, access services, calling services, line extensions/transport, routing, security, data paths, and origination/termination points.

• Provide technical support for communication equipment, maintenance, and repair on the Contractor/Provider network.

• Provide fiber-optic maintenance and repair on the Contractor/Provider network.

• Provide maintenance and repair support for microwave and radio communication equipment on the

Contractor/Provider network.

• Perform minor hardware or software assessments, replacement, repair, modifications, or installations when requested and within the scope of this requirement.

DELIVERY

Contractor shall renew and continue services to the following:

• Continuity and resiliency in telecommunication services for voice and data networks for the following accounts:

o 928-697-4000 o 928-197-0711 o 928-672-3000 o 928-658-3377

• Monthly invoicing via United States mail OR electronic mail delivery OR IPP

• Availability for technical support and billing staff for inquiries

• Hardware or software assessments, replacement and repair when called upon

GOVERNMENT-FURNISHED PROPERTY/EQUIPMENT

The following equipment and supplies are in production at the indicated place of performance and will be available to the contractor, items not listed will be provided by the contractor to successfully complete projects, mitigate risk, and reduce impact to the production and services:

• Network cabling and network access within Indian Health Services in support of IHS owned property

• Internet and Telephony services

• Building electrical power in support of IHS owned property

• IHS Technical Documents and SOPs

SECURITY REQUIREMENTS

The contractor shall contact the Division of Information Technology of Kayenta Service Unit and Place of Performance for arrangements for project planning, schedules, discussions, escort and assistance during the performance period of the work. When the contractor(s) is required to be present on U.S. Government property, the contractor shall notify the Information Technology department before entry and may be occupied by Federal staff when access is required to sensitive areas of computer and network equipment.

PLACE OF PERFORMANCE

Three Locations:

1. NAIHS / Kayenta Service Unit / Kayenta Alternative Rural Hospital Supervisor Point of Contact: TBD Mailing Address: PO Box 368 Physical Address: HWY 160 M.P. 394.3 Kayenta, Arizona 86033

2. NAIHS / Kayenta Service Unit / Inscription House Health Center Point of Contact: TBD Division of Information Technology Mailing Address: PO Box 7397, Shonto, AZ 86054 Physical Address: HWY 98 & Navajo Route 16, Tonalea, AZ 86044

3. NAIHS / Kayenta Service Unit / Dennehotso Health Station Supervisor Point of Contact: TBD Mailing Address: PO Box 368 / Kayenta, Arizona 86033 Physical Address: HWY 160 BLDG DE-2000, Dennehotso, Arizona 86535

PERIOD OF PERFORMANCE

September 18, 2026 – September 17, 2027.