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Statement of Work - Extended Warranty Purchase for Duplication-On-Demand Lexmark Printers
| 1. | OVERVIEW / BACKGROUND. The Library of Congress (LOC or Library), National Library Service for the Blind and Print Disabled (NLS) provides selected partner libraries across USA the capability of duplicating talking books via a system called Duplication-On-Demand (DOD). Part of this process involves printing labels for digital cartridges produced. The labels are printed on 5x6 110lb scored and foldable index card stock. These are very special labels and require a well-tested standard printing environment. NLS currently utilizes the Lexmark MS725, MS711, and MS823 Series laser printers for this process. The Library has a requirement to extend its expired original equipment manufacturer (OEM), Lexmark printer warranties and it on-site technician agreements to keep the printers functional and the DOD system operational for NLS’ partner libraries. |
| 2. | SCOPE The contractor shall provide Lexmark’s 4 year extended warranties, inclusive of on-site repair services, for all NLS partner library DOD Lexmark printers identified in C.3.1. |
| 3. | REQUIREMENTS |
| 3.1 | The contractor shall provide Lexmark’s 4 year extended warranties, inclusive of on-site repair services, for the below Lexmark printer models and serial numbers for the libraries. Only the printers listed below are in scope of this purchase order. A “key” is provided in Attachment J1 – Library Location Code Mapping that maps the codes listed in the “Library” column below to the Library’s name and location. |
| Number |
| Model |
| Library |
| S/N |
| 1 |
| MS711 |
| VA1E |
| 40636C66079LD |
| 2 |
| MS725 |
| AL1I |
| 4064931018G7V |
| 3 |
| MS725 |
| AR1A |
| 406402301DWVP |
| 4 |
| MS725 |
| CA1B |
| 4064942019RLD |
| 5 |
| MS725 |
| CA1C |
| 4064922016YNC |
| 6 |
| MS725 |
| CO1A |
| 4064828011KGP |
| 7 |
| MS725 |
| DC1A |
| 4064942019RHC |
| 8 |
| MS725 |
| DE1A |
| 4064942019RCZ |
| 9 |
| MS725 |
| GA1A |
| 4064845013MZW |
| 10 |
| MS725 |
| HI1A |
| 4064845013N0H |
| 11 |
| MS725 |
| HI1B: |
| 4064942019R2K |
| 12 |
| MS725 |
| IN1A |
| 4064942019RH5 |
| 13 |
| MS725 |
| KS1A |
| 4064931018G7W |
| 14 |
| MS725 |
| KY1A |
| 40648300122GP |
| 15 |
| MS725 |
| MI1A |
| 4064843013901 |
| 16 |
| MS725 |
| MN1A |
| 4064931018G7L |
| 17 |
| MS725 |
| MO1A |
| 406401401DFT5 |
| 18 |
| MS725 |
| MSCE |
| 4064930018C0X |
| 19 |
| MS725 |
| MSCE |
| 4064845013N0K |
| 20 |
| MS725 |
| MSCE |
| 4064931018G76 |
| 21 |
| MS725 |
| MSCE |
| 4064931018G7G |
| 22 |
| MS725 |
| MSCE |
| 4064942019RGW |
| 23 |
| MS725 |
| MSCE |
| 4064942019RH7 |
| 24 |
| MS725 |
| MSCW |
| 4064930018C4N |
| 25 |
| MS725 |
| NE1A |
| 406402301DWV6 |
| 26 |
| MS725 |
| NH1A |
| 406402301DX0D |
| 27 |
| MS725 |
| NJ1A |
| 4064845013N06 |
| 28 |
| MS725 |
| NLS |
| 406402301DWVC |
| 29 |
| MS725 |
| NV1A |
| 4064931018G6C |
| 30 |
| MS725 |
| NY1A |
| 4064942019R8G |
| 31 |
| MS725 |
| NY2A |
| 4064942019RB1 |
| 32 |
| MS725 |
| OH1A-2 |
| 406402301DWVM |
| 33 |
| MS725 |
| OK1A |
| 406402301DWX7 |
| 34 |
| MS725 |
| OR1A |
| 4064821010LLG |
| 35 |
| MS725 |
| PR1A |
| 4064930018C4B |
| 36 |
| MS725 |
| SC1A |
| 4064942019R97 |
| 37 |
| MS725 |
| TN1A |
| 4064845013N09 |
| 38 |
| MS725 |
| TX1A |
| 4064930018C41 |
| 39 |
| MS725 |
| UT1A |
| 406402301DWVG |
| 40 |
| MS725 |
| VA1A |
| 4064942019RLR |
| 41 |
| MS725 |
| VA1B |
| 406401401DFLX |
| 42 |
| MS725 |
| VA1H |
| 4064942019RH4 |
| 43 |
| MS725 |
| VA1J |
| 406401401DFRZ |
| 44 |
| MS725 |
| VA1L |
| 406402301DWY2 |
| 45 |
| MS725 |
| VI1A |
| 4064942019RCH |
| 46 |
| MS725 |
| WA1A |
| 406402301DWZX |
| 47 |
| MS725 |
| WA1A-2 |
| 406402301DX18 |
| 48 |
| MS725 |
| WI1A |
| 4064942019RBX |
| 49 |
| MS725 |
| WV1A |
| 4064922016YMV |
| 50 |
| MS823 |
| CT1A |
| 4064835012BG0 |
| 51 |
| MS823 |
| ME1A |
| 40648250114D5 |
| 52 |
| MS823 |
| MSCE |
| 4064835012BFM |
| 3.2. | The contractor shall provide repair services necessary to maintain the identified Lexmark printers in accordance with manufacturer’s operational specification for each printer covered under this warranty. |
| 3.2.1 | The warranty and service covered under this purchase order shall include labor hours and parts, as these shall not be billed separately. |
| 3.2.2 | The contractor shall NOT provide remote repair services to maintain the Lexmark printers in manufacturer’s operational specification under the warranties. This purchase order is for on-site repairs. |
| 3.2.3 | If the vendor discovers that the firmware needs to be updated and it is not covered in the extended warranty, the COR shall be notified and this shall be included in the monthly report required in C.3.3. |
| 3.3. | The contractor shall provide a monthly written report to include what, if any, repairs were completed and the state of the printers covered under this purchase order. If no repairs were completed, the report shall still be submitted and confirm this. |
| 3.4 | The contractor shall coordinate with the individual partner DOD Library contacts to arrange and schedule service. While addresses and names of partner libraries are included in Attachment J1, the point of contact names will be provided by the COR during the kickoff meeting stated in C.3.5. |
| 3.5. | The contractor shall schedule a kickoff meeting with the COR within (5) business days of the period of performance (POP) start date. During this meeting, the COR shall provide a list of the points of contact for each of the NLS partner libraries stated in C.3.1. |
| 4. | CONTRACT PERFORMANCE |
| 4.1. | SCHEDULE OF EVENTS/DELIVERABLES |
| Paragraph Reference |
| Deliverable |
| Due Date |
| 3.1 |
| Lexmark deployment of 4-year extended printer warranty service agreements |
| Coverage effective at POP Start Date. |
| 3.2 and 3.4 |
| Lexmark technician repairing of covered printers. |
| As notified by the partner DOD library POC, or, as required by Lexmark’s regular maintenance schedules. |
| 3.3 |
| Written report of work completed and status of equipment |
| Monthly, emailed to COR |
| 3.5 |
| Kick-Off Meeting |
| Within Five (5) business days of POP Start Date |
| 4.2 |
| Quality Control Plan (Or a copy Contractor’s commercial warranty/maintenance agreement) |
| To be delivered during the C.3.5. kick-off meeting. |
4.2. QUALITY CONTROL. The contractor shall develop and maintain an effective quality control program (QCP) to ensure services are performed in accordance with this purchase order. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which it assures itself that its work complies with the requirement of this purchase order. A copy of the contractor’s commercial warranty/maintenance agreement which outlines coverage and all applicable terms and conditions for repairs is acceptable in lieu of a separate QCP document.
The contractor shall confirm the warranty extensions by sending an email to COR. The extended warranties shall be verifiable for each printer serial number, by checking the OEM product support pages at:
https://support.lexmark.com/en_us/warranty-service/printer/MS711/Lexmark-MS711.html https://support.lexmark.com/en_us/warranty-service/printer/MS725/Lexmark-MS725dvn.html https://support.lexmark.com/en_us/warranty-service/printer/MS823/Lexmark-MS823dn.html
After acceptance of the QCP, the contractor shall receive the contracting officer’s acceptance in writing, agreeing to any proposed changes to its Quality Control system.
(End of Statement of Work)
Library of Congress