Attachment 3 (Performance Work Statement (PWS) 12 Nov 24).docx
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This is a Performance Work Statement (PWS) for local telecommunication services at Joint Base Elmendorf-Richardson (JBER), Alaska. The contractor must provide essential local area telecommunication services and features including support to the 673d Medical Group and base-wide operations 24/7/365, with a phased transition from legacy PRI to SIP trunking capabilities.
The key requirements include providing two 100 Mbps transport circuits (one each at buildings 10488 and 652), 192 SIP call paths minimum per service address, unlimited local calling, routing between SIP trunks for failure scenarios, and porting of 40,100 existing Direct Inward Dialing numbers. The contractor must maintain 99.999% service reliability and respond to high priority outages within one hour, medium priority within 4 hours, and low priority within 3 working days. The PWS establishes detailed requirements for scheduled/unscheduled outages, quality of service, installation procedures, and cutover plans. The cutover period is 30 days. The PWS supports the government's current NORTEL MSL 100 telephone switching systems while enabling migration to a VoIP environment through SIP trunking implementation.
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| Attachment 2 (Appendix 1).pdf | ||
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PWS- 12 Nov 24 Version 1 JBER, AK
PERFORMANCE WORK STATEMENT (PWS)
Local Telecommunication Services (LTS) Joint Base Elmendorf-Richardson (JBER), AK
VERSION: 1
DATE: 12 Nov 24
TABLE OF CONTENTS
TITLE PAGES
| 1. Introduction | 3 | ||||
| 2. Scope | 4-6 | ||||
| 3. Outages | 7-9 | ||||
| 4. Service Summary | 10 | ||||
| 5. Inspection | 10 | ||||
| 6. Grade of Service | 11 | ||||
| 7. Government Furnished Equipment and Service | 11 | ||||
| 8. General Requirements | 11-12 | ||||
| 9. Appendix 1- Site Specific Requirements | 13-19 | ||||
| 10. Appendix 2 – Definitions and Acronyms | 20-25 |
INTRODUCTION
Objective This requirement will provide essential local area Telecommunication Services (TS) and features including support to the 673d Medical Group and base wide for JBER, AK. Site specific equipment connectivity requirements are identified in Appendix 1, along with required features. Services/support shall be provided to JBER 24 hours a day/seven days a week/365 days a year (24/7/365).
Background The requirement herein represents JBER’s performance-based requirements for local "dial-tone" and ancillary services as defined herein. The Air Force (AF) encourages the contractor to identify or suggest improvements to existing LTS processes, operating procedures, systems or applications to the Contracting Officer (CO). This PWS identifies JBER’s phased transition from legacy PRI to SIP trunking.
Joint Base Elmendorf-Richardson (JBER) will require SIP trunking to carry local telephony services. Our current system uses eight PRI circuits to interface the government’s legacy telephone system. The proposed SIP trunks will replace currently installed PRI circuits. The qualified candidate will provide two 100 Mbps transport circuits, one each entering buildings 10488 and 652.
The objective is to have a service provider capable of delivering a SIP trunking solution to connect the existing Air Force Voice over IP (VoIP) telephone system to the Public Switched Telephone Network (PSTN).
The service provider will demonstrate knowledge of enterprise-grade SIP connectivity, including appropriate performance and Quality-of-Service management.
Commercial services specific to the 673d Medical Group will phase out as voice services migrate to JBER’s VoIP enterprise. The Air Force will submit a cancellation request when the transition is complete requesting removal of services supporting the 673d Medical Group.
SCOPE:
The Contractor shall provide all labor, tools, facilities, materials, and services needed to perform and provide local access to the designated circuit demarcation point(s) identified in Appendix 1 to this PWS. These services shall include any equipment, wiring, or infrastructure to ensure the Contractor’s proposed solution is compatible with the Government's current infrastructure without additional Government expense. Access to the local exchange shall also include operator assistance functions. These services shall not include residential or business services for non-Government entities or Government contractors. The Contractor shall follow all Federal Communications Commission (FCC), Public Utility Commission (PUC), Department of Defense (DoD), AF, and industry standards for this requirement. Typical Monthly Call Volumes in Existing Environment
| Trunk Group |
| Completed Call Count |
| CityPri1 |
| 30,811 |
| CityPri2 |
| 10,894 |
| CityPri3 |
| 10,705 |
| CityPri4 |
| 10,661 |
| CityPri5 |
| 10,724 |
| CityPri6 |
| 10,674 |
TOTAL
84,469
Additionally, the U.S. Air Force seeks the services of an entity with expertise in providing SIP trunking.
The two addresses of service for the products/services outlined are:
1. Point of Presence (PoP) 10488 Necrason Ave
JBER, AK 99506
1. Point of Presence (PoP) 652 Richardson Dr.
JBER, AK 99505
SIP trunking and corresponding telecommunication service will provide two 100 Mbps transport circuits (one each at the two sites) conforming to the following specifications:
· 192 SIP call paths minimum per service address location
· Unlimited Local Calling
· Route call paths between SIP trunks in case of a trunk failure
· Port 40,100 existing Direct Inward Dialing (DID) numbers:
| I | NPA- NXX-XXXX |
| DID- Direct Inward Dialing Numbers |
| (907) 551-0000 to 9999 |
| 10,000 |
| (907) 552-0000 to 9999 |
| 10,000 |
| (907) 753-2900 to 2999 |
| 100 |
| Ft. Richardson (907) 384-0000 to 9999 |
| 10,000 |
673d Medical Group (907) 580-0000 to 9999)
TOTAL
10,000
40,100
Architecture The Air Force maintains a Cisco Unified Call Manager (CUCM) v12.5 based phone system. The Air Force’s two locations employ organizational telephony, currently utilizing converted SIP to PRI circuits for connectivity to the Public Switched Telephone Network (PSTN). We are preparing to select a service provider to implement a hybrid SIP/PRI solution, eventually moving to a 100% SIP environment.
The proposed solution must mirror the Air Force-owned direct-inward-dial (DID) phone numbers/blocks.
This proposed solution shall provide: Comment by JARAMILLO, ANTHONY B CIV USAF PACAF 673 CS/SCXP: Is this the correct wording...RFP? This is a PWS document.
A written plan approved by the Air Force that identifies a phased migration from the legacy PRI environment to SIP trunking and VoIP services for JBER users. Phased migration is defined as scaling both PRI and SIP trunking as VoIP user deployment occurs.
The SIP provider must provide carrier services for all inbound and outbound calling from the existing Air Force CUCM v12.5 based phone system to/from the PSTN.
Two circuits, one to each of the Service Address locations listed above. These circuits shall serve to carry SIP data from the PoP to the SIP Provider.
Each of the two Service Address locations feature a Cisco Unified Border Element (CUBE), which shall terminate the SIP circuit for that location.
The two CUBEs are geographically separated and require a diverse network path, such that both are aware of the Enterprise dial plan, and either can function without the other.
Inbound calls from, and outbound calls to, the PSTN may traverse either SIP Circuit to reach the SIP Provider.
The proposed solution should allow for the load-balancing of inbound and outbound calls, to account for capacity usage, and system-availability issues.
Physical Circuits Proposals will seek to utilize an existing physical circuit and/or establish new circuits at the Service Addresses. If seeking to utilize an existing circuit, the bidder must secure any applicable agreements with existing circuit provider before submitting a bid.
Proposed solution must provide Quality of Service (QoS) technologies to provide guarantees for SIP data prioritization and delivery. All links between the Air Force and the SIP provider must be engineered such that Air Force SIP data will not be in contention for bandwidth (or other network resources) with other data, without QoS-enforced minimum guarantees.
Special consideration will be paid to the fault-tolerance of a proposed solution’s architecture, including any provided premise equipment. Redundant power supplies strongly preferred.
It is preferred any proposed solution should function, without degradation or loss of functionality, utilizing both IPv4 and IPv6 protocols.
Service handoff to the Air Force should be via RJ45 Ethernet Performance The number of concurrent phone calls which traverse the proposed solution at any given time may be highly variable.
At a minimum, the proposed solution should allow 192 concurrent calls, per Service Address location, utilizing the PCMU-8000/G.711 audio codec at 80kbps.
The Contractor shall provide and install transmission equipment and cables for local exchange access and transport service circuits to the Government-provided floor space at the Government demarcation location(s) identified in Appendix 1. The Contractor shall connect to Government-provided power connection points and termination frames. The Contractor shall coordinate with the Government Point of Contact (POC) (primary and alternate names, emails, and telephone numbers shall be provided by the Government No Later Than (NLT) five days after contract award) prior to any installation. The Government does not authorize aerial cable installations.
3. OUTAGES
3.1 Scheduled Outage
3.1.1 The Contractor shall notify the 673d Communications Squadron, Communications Focal Point (CFP) (907-552-2666) of any scheduled outage that will affect any Telecommunication Service. The Contractor shall inform the CFP NLT 30 days prior to the scheduled outage. The Contractor shall provide a detailed explanation for the outage to include the amount of downtime and end users affected. The Contractor shall notify the CFP via email (JBERNCCHelpDesk@us.af.mil) of the need for any scheduled service outages. Such outages shall be scheduled to minimize inconvenience to users, Government upon Government user work schedules. The CFP must release all affected equipment and circuits prior to any service disruption. The Contractor shall follow procedures identified below in section 3.3.1 for all outages.
3.2 Unscheduled Outages
3.2.1 If multiple facilities, areas, primary trunks, or cables/fibers are impacted, the Communications Focal Point (CFP) (907-552-2666) shall assign the category of the outage and establish the repair priority. The Contractor shall notify the CFP verbally of problem(s) and follow-up with documentation via email within time specified for each outage type.
3.3 Outage Procedures
3.3.1 The Contractor shall follow procedures identified below for outages. In all cases, notification shall include:
a. Reason for interruption.
b. Duration.
c. Start and stop times.
d. Affected equipment, lines, buildings; and restoration action (what service was impacted and how service was restored)
3.3.2 Outage Priority, Restoration of Service, and Maintenance
3.3.2.1 The Contractor shall respond and restore service outages. From the time of receipt of the notification, the Contractor shall respond and coordinate with the Government POC within the time limits indicated below. For mission-essential functions, the Government POC shall identify and prioritize the essential contractor services. The Contractor shall prioritize and perform restorations IAW the Telecommunications Services Priority (TSP) and Restoration Priority List (RPL), which are provided by the Government POC. If the Contractor anticipates not being able to perform any of the essential contractor services (i.e. beyond the Contractor’s control) IAW the TSP and RPL during a crisis, the Contractor shall notify the Government POC as expeditiously as possible and use its best efforts to cooperate with the Government in the Government's efforts to maintain the continuity of operations. If the Government POC determines that the outage restoration time frames cannot be met for other non-mission essential functions, the Government POC can declare any outage restoration priority level as high to medium to low if the outage significantly affects the mission of the Government.
3.3.2.2 High Priority Outage
3.3.2.2.1 A high priority outage is normally a sudden and widespread disaster stemming from the result of a man-made or natural disaster in which property, equipment, and site infrastructure are destroyed. The Contractor shall respond onsite to the outage NLT one hour of receipt of notification by the CFP or Government POC and advise the CFP and Government POC of its restoration procedures for a catastrophic situation. The Contractor shall provide the CFP or Government POC with hourly updates on the status of restoration actions. The following defines a high priority outage:
3.3.2.2.2 Loss or degradation to any single or multiple Session Initiation Protocol (SIP) trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. Multiprotocol Label Switching (MPLS) or equivalent) regardless of location, that result in the following conditions: Comment by JARAMILLO, ANTHONY B CIV USAF PACAF 673 CS/SCXP: I think my numbering is off here. This should read/start as 3.1.3.1.1 and go on from there.
a. Complete loss of SIP trunking capability to the Government facility regardless of the source location of the outage
b. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Call Setup Success Rate (CSSR) falls below 25% of system capacity.
c. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the Dropped Call Rate (OCR) exceeds 50% of system capacity.
d. Loss of greater than 75% of total call handling capability of any legacy analog communications system
3.3.2.3 Medium Priority Outage
3.3.2.3.1 A medium priority outage may be a sudden or widespread disaster stemming from the result of a man-made or natural disaster, which disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site to the outage NLT 4-hours after receiving notification by the Government POC. The Contractor shall provide the CFP or Government POC with hourly updates on the status of restoration actions. Comment by JARAMILLO, ANTHONY B CIV USAF PACAF 673 CS/SCXP: Timeline okay?
3.3.2.3.2 The following defines a medium priority outage:
a. Loss or degradation to any single or multiple SIP trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:
b. Partial loss of SIP trunking capability to the Government facility
c. Regardless of the source location of the outage when the CSSR falls below 75% of system capacity.
d. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR is greater than 5% but less than 50% of system capacity.
e. Loss of greater than 25% but less than 75% of total call handling capability of any legacy analog communications system
3.3.2.4 Low Priority Outage
3.3.2.4.1 A low priority outage minimally disrupts service to property, equipment, and site infrastructure. The Contractor shall respond on-site NLT three working days of notification by the Government POC. All future references to days shall indicate working days unless otherwise noted. The Contractor shall provide the CFP or Government POC with daily updates on the status of restoration actions. Comment by JARAMILLO, ANTHONY B CIV USAF PACAF 673 CS/SCXP: Timeline okay?
3.3.2.4.2 The following defines a Low Priority Outage:
a. Loss or degradation to any single or multiple SIP Trunk(s), to include supporting systems infrastructure (Core Unified Communication Servers/ Database/ SAN), supporting wireline/fiber infrastructure, and delivery systems (i.e. MPLS or equivalent) regardless of location, that result in the following conditions:
b. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the CSSR falls below 90% of system capacity.
c. Partial loss of SIP trunking capability to the Government facility regardless of the source location of the outage when the OCR exceeds greater than 1% but less than 10% of system capacity.
d. Loss of greater than 1% but less than 25% of total call handling capability of any legacy analog communications system.
4.
Services Summary
| Performance | Performance Objective Element |
| Performance Threshold |
Number
| 1 |
| Perform and provide local access at the designated circuit demarcation points identified in Appendix 1 to this PWS |
Continuous operation local phone service 24/7/365 with 99.999% reliability
| 2 |
| Inform the Government POC NLT 30 days in advance of scheduled outage providing a detailed explanation for the outage |
Timely and accurate notification provided 95% of time
| 3 |
| Responds and restores High Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC |
Timely and accurate notification provided 99% of the time
| 4 |
| Respond and restore Medium Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC |
Timely and accurate notification provided 99% of the time
| 5 |
| Respond and restore Low Priority service outages IAW TSP and RPL, and/or the defined outage severity as coordinated with the Government POC |
Timely and accurate notification provided 95% of the time
5. Inspection
5.1. The service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The Government has the right to inspect all services identified within the contract (SS and Non-SS items). Comment by JARAMILLO, ANTHONY B CIV USAF PACAF 673 CS/SCXP: What’s this?
6. Grade of Service
6.1. Locations carrying contracted voice grade services which is packetized for transport across an IP, MPLS, or other IXC system require Grade of Service (GoS), implemented as Quality of Service (QoS), to ensure that end-to-end per-call latency and packet jitter remain within ITU standards. This requirement is applicable to VoIP traffic, video traffic, or other real-time traffic that has been identified and contracted for an elevated GoS. Vendor will ensure QoS end to end including through sub-contracted external LEC/CLEC facilities; implementation strategies that may include Committed Access Rates (CAR), Expedited Forwarding (EF), and traffic shaping determined by customer marked DSCP packets or pre-contracted data flows.
7. GOVERNMENT PROVIDED SPACE AND SERVICES
7.1. The Contractor shall secure Government facilities, equipment, and materials before leaving a facility. The Contractor shall safeguard the Government furnished facilities and material contained therein.
7.2. The Government will provide rack space for the installation of the contractor’s provided transmission equipment. The floor space shall be coordinated with the Government POC to accommodate contractor-provided relay rack(s), at each demarcation point. Space is available for relay rack(s) for contractor equipment in the demarcation point which will be provided at no additional costs to this contract offering. Retention of contractor provided relay racks following this contract will be up to discretion of the both the government and the contractor. If the contractor chooses to remove, then all supporting hardware and cabling will also be removed.
7.3. The Government will provide sufficient environmental controls to maintain humidity and temperature within the contractor’s equipment operating specifications. In addition, the Government will provide primary and emergency conditioned power sources to operate the contractor’s equipment within manufacturer's specifications.
7.4. The Government will also provide wall space.
8. GENERAL REQUIREMENTS
8.1. Personnel
8.1.1. The Contractor is solely responsible for ensuring sufficient personnel are assigned to this requirement. Appropriate personnel shall possess the qualifications and certifications to perform the requirements listed herein. These qualifications and certifications shall include those required by the Original Equipment Manufacturer (OEM) to maintain, install, and/or operate the equipment covered by this contract.
8.2. Interconnection Agreements, and Installation and Cutover Plans
8.2.1. In the event the award is made to a non-incumbent contractor, the incoming Contractor shall submit all Interconnection Agreements (IAs) via link or as an addendum) to the Government with their quote. The addendum is not included in the technical quote and no page limitations apply to this submittal. Additionally, if providing a quote as a Competitive Local Exchange Carrier (CLEC) for any and/or all services, provide documented evidence of IAs and/or leasing agreements relevant to this effort.
8.2.2. Cutover for this site is: 30 days. The Contractor shall develop an initial Installation and Cutover Plan for submittal to the Government with their technical quote. A final plan may be requested by the Government and shall be provided NLT five working days after contract award. This plan shall include installation of the initial required services for cutover of local LTS requirements, along with the recommended time frame to complete the cutover process. The Contractor shall coordinate deviations from the proposed installation plan with the Government POC prior to any work commencing in the affected area. The Contractor shall ensure that all circuits, equipment, and service provided by the incumbent, under the prior contract, are disconnected/discontinued upon successful cutover. At this point, the Contractor shall inform the Government POC that the previous provider's equipment is no longer needed and may be removed by the previous provider. Any omissions or discrepancies in the installation/cutover plans do not relieve the Contractor of its responsibility to install, cutover, and perform all services identified in this requirement. It is the Contractor’s responsibility to resolve any issues associated with these efforts within a time agreed upon by the Government POC and the contractor.
8.2.3. Installation and Cutover Plan Content. The Installation and Cutover Plan(s) shall contain, at a minimum, the following site-specific information:
a. Conditions/Support required prior to the start of cutover and installation.
b. Detailed installation schedule listing all actions/events that must occur for successful cutover of all items identified in Appendix 1.
c. Awardee responsibilities for cutover and installation.
d. Government responsibilities for cutover and installation.
e. Service routing diagram and detailed description of new equipment to be installed and location/floor plan (to include space required).
8.3. Safety, Health, and Fire Protection Requirements
8.3.1. The Contractor shall follow local procedures established by the local safety and health offices. Reference the instructions in Code of Federal Regulations (CFR) 29, Part 1926.58, Appendix G for proximate to asbestos containing materials. The Contractor shall record and report to the CSO all available facts relating to each instance of accidental damage to Government property or injury to either Contractor or Government personnel.
8.3.2. This PWS requires no special safety precautions outside of OSHA standard safety requirements.
APPENDICES
APPENDIX 1 - SITE SPECIFIC REQUIREMENTS
1. Required Services and Features
1.1. The Contractor shall provide the following Government line of local commercial communications services for JBER, AK at cutover. Innovative technical solutions are encouraged but must be compatible with the current requirement that is listed in the remainder of this Appendix. The quantity of these initial service requirements will be incorporated into the Pricing Schedule. The installation service requirement will be identified here and in the Pricing Schedule.
1.2. The first of two Government telephone switching systems are identified as a NORTEL MSL 100 with the SD-09 software version located at Building 10488 Necrason Ave and includes a remote telephone switch identified as an MSL-100, Remote Cluster Controller (RCC) 2, with Software load SD-06 located in building 5955 Zeamer Ave, JBER, AK 99506.
1.3. The second Government telephone switching system is identified as a NORTEL MSL 100 with the SD-06 software version located at Building 652 Richardson Drive JBER, AK 99505.
1.4. Cutover for this site is: 30 days. A cutover plan shall be submitted to the Government with their proposal and a final plan shall be provided NLT five days after contract award. The Government Communication Services Officer (CSO) and Technical Representative shall be identified at the post award conference and updates provided to the contractor as required by the CO.
2. Direct-Inward-Dialing (DID) Directory NumbersI NPA- NXX-XXXX DID- Direct Inward Dialing Numbers
(907) 551-0000 to 9999 10,000
(907) 552-0000 to 9999 10,000
(907) 753-2900 to 2999 Ft. Richardson (907) 384-0000 to 9999 10,000 673d Medical Group (907) 580-0000 to 9999)
TOTAL
10,000
40,100
3. Exchange and Access Lines.
4. Commercial Subscriber Lines.
4.1. The number of Commercial Subscriber Lines (CSL) is:
(NPA)-NXX-XXX
(907) 753-1015 Type
Analog Services and Optional Features
Basic Services (BS), Demarcation
10488 Necrason Ave
JBER, AK 99506
Organization & End Demarcation Location
673 CS/SCOW L-T
JBER, AK 99506
| (907) 753-1935 |
| Analog |
| Basic Services (BS), |
| 10488 Necrason Ave |
JBER, AK 99506
673 CS/SCOW L-T
JBER, AK 99506
| (907) 428-1665 |
| Voice, Loop Start |
| Basic Services (BS), |
| Dial Central Office (DCO), Bldg. 652 |
Ft. Richardson, AK 99505
DOIM
Ft. Richardson (Switch Back-Up)
| (907) 428-1093 |
| Voice, Loop Start |
| Basic Services (BS), |
| Dial Central Office (DCO), Bldq. 652 |
Ft. Richardson, AK 99505
DOIM
Ft. Richardson
| (907) 428-1069 |
| Voice, Loop Start |
| Basic Services (BS), |
| Dial Central Office (DCO), Bldg. 652 |
Ft. Richardson, AK 99505
DOIM
Ft. Richardson
5. Hot Lines. N/A
6. Local Exchange and Access Trunks. N/A
7. Local Exchange Access Analog Trunks. N/A
8. Local Exchange Access Digital Trunks. N/A
9. Local Exchange Digital (ISDN Primary Rate Interface (PRI) Trunks.
ISDN PRI Circuit ID
PRI#1
01/HC--/048273/ /GCN/
| D-Channel |
| 2Y J-Channel Destination |
8-Channel Quantity & Signaling
(PRI Q. 931)
| 1 |
| 23 |
| 10488 Necrason Ave, |
PRI#2
01/HC--/048274/ /GCN/
10488 Necrason Ave, PRl#3
01/HC--/048275/ /GCN/
PRl#4
01/HC--/048276/ /GCN/
PRl#5
01/HC--/048277/ /GCN/
PRI#6
01/HC--/048278/ /GCN/
PRI#1
HC-130145
DCO, Bldg. 652 Richardson Drive Joint Base Elmendorf Richardson (JBER East) Alaska 99505
PRl#2
HC-130146
DCO, Bldg. 652 Richardson Drive Joint Base Elmendorf Richardson (JBER East)
| Digital Circuit ID |
| IC Channel Quantity & Signaling: Supervision, |
Addressing, Start OG Channel Quantity & Signaling: Supervision, Addressing, Start
| 2 Way Channel Quantity & Signaling: |
| Demarcation |
| IC Channel Signaling: |
| OG Channel Signaling: |
| QTY |
| Supervision, |
Addressing, Start Supervision, Addressing, Start
01/HC--/049532/ /GCN/ (DS-1)
| 24 |
| E&M, MF, WS |
| E&M, MF, WS |
| 5955 Zeamer Ave |
01/HC--/049533/ /GCN/ (DS-1)
| 24 |
| E&M, MF, WS |
| E&M, MF, WS |
| 5955 Zeamer Ave |
10. Foreign Exchange (FX) Lines/Trunks. N/A
11. Analog FX Line/Trunks. N/A
12. Foreign Exchange Digital Trunks. N/A
13. Transport Channels.
| Circuit ID/Name |
| Type |
| Demarcation |
| Destination |
| Est Mil |
| Circuit Description |
01/UC--/049291/
/GCN/
| Voice Grade, 2- Wire, Signaling |
| 11535 Slammer Ave ATCT Tower JBER, AK 99506 |
| 5200 W |
International Airport Rd, Anchorage AK 99502
| 9 |
| 2-Wire Channel Mile and Channel Terms |
01/UC--/049292/
/GCN/
| Voice Grade, 4- Wire Analog w/Signaling |
| 11535 Slammer Ave ATCT Tower JBER, AK 99506 |
| 5200 W |
International Airport Rd, Anchorage AK 99502
| 9 |
| 4-Wire Channel Mile and Channel Terms |
01/UC--/049293/
/GCN/
| Voice Grade, 2- Wire w/Signaling |
| 10488 Necrason Ave. JBER, AK 99506 |
| 5200 W |
International Airport Rd, Anchorage AK 99502
| 9 |
| 3-Wire Channel Mile and Channel Terms |
01/UC--/049294/
/GCN/
| Voice Grade, 2- Wire w/Signaling |
| 10488 Necrason Ave. JBER, AK 99506 |
| 5200 W |
International Airport Rd, Anchorage AK 99502
| 9 |
| 3-Wire Channel Mile and Channel Terms |
14. Data Point-to-Point Circuits. N/A
15. Circuit Extension. N/A
16. Public Listings Government Section 1
17. Telephone Directories. N/A
18. Diversity/Diverse Routing. N/A
19. E911 Compatibility. N/A
20. Special Services.
21. Examples of vendor circuit/trunk routing supporting Appendix 1 requirements are provided in the below diagrams 1 and 2. These examples apply to ANG and Government sites with switches and/or PBX configuration, for Traditional Legacy or SIP trunking delivery. The Carrier, if providing a CPE installed digital loop carrier system or other IP based CPE gateway system, will provide the customer with IP, VLAN, routing protocols or other pertinent information to allow the customer to logically interface with the carrier system. The customer owned demarcation device will in most cases consist of an Edge Boundary Controller providing isolation and firewall services. The vendor shall provide a 24/7 capability to monitor the IP connection to the customer gateway equipment and alert the customer to a link failure; the customer must have the ability to reach the vendor’s network operations center on a 24/7 basis.
22. Service Routing.
22.1. Contractor shall submit a service routing diagram (reference Appendix Diagrams 1 and 2 for examples) and/or service routing description in their technical quote. Contractor may provide the requested diagram and legend using these formats or a similar format to be in compliance with paragraph 4.3.1. Submission of a generic diagram or not explaining the service routing may be determined technically unacceptable.
Diagram 1
TRADITIONAL LEGACY
Vendor / Incumbent Local Exchange Carrier (ILEC) / Competitive Local Exchange Carrier (CLEC) Dial Central Office (DCO) Main Site DCO 1234 AF Road, Any Base, USA Outside Local LATA Medical Facility 143
Foreign Exchange Trunk
Foreign City DCO 583 Claire Blvd
GOVT SWITCH
GOVT MDF
4 - Wired Data Remote Switch/PBX 5401
# of BRI and CSL
# of PRIs and DIDs
# of BRI and CSL
# of PRIs and DIDs Voice Grade Hotline Police Dept 1313
Diagram 2
UTILIZING SIP TRUNKING
VENDOR ILEC
NETWORK
PRI
LEC Provided
BRI
CPE
(SIP) GIG
Ether Govt Provided Unified Communications IP Network
Legacy Services & Equipment Multifunction Edge Router Edge Boundary Controller (if available)
Note: The vendor controlled Customer Premise Equipment (CPE) shall be vendor provided. The EBC, if available, shall be Government provided.
APPENDIX 2 - DEFINITIONS & ACRONYMS
Table A Definitions
| TERM |
| DEFINITION |
| Appendix 1 |
| Defines the JBER, AK requirements detailing locations on circuit delivery. |
| Call Setup Success Rate (CSSR) |
| The fractionalized number of calls that make a successful connection to a dialed number, this is divided by the total number of calls placed. (As defined by International Telecommunication Union). |
| Circuit Termination |
| Circuit termination at the Government installation includes the Main Distribution Frame (MDF) for analog signals, metallic cable pairs, Digital Signal Cross-Connect (DSX)-1 patch, cross connect panel(s) for T-1 and/or T-3 circuits, fiber optic patch and cross connect panels for optical interface equipment such as the optical carrier or SONET or MPLS systems, optical multiplexer equipment, and may extend to Cat 3/5/6 RJ-45 jack fields if directed by the Government POC to ensure adequate hand off of the circuit to the Government. Other wall-mounted, punch-down, terminal blocks are used for isolation and termination of Contractor metallic facilities. |
| Communications Focal Point (CFP) |
| A 24/7 Focal Point located on an Air Force Facility that provides one stop notification services and provides reporting and tracking of communications outages to Government users of the communication systems. |
| Commercial Subscriber lines (CSL) |
| A CSL is defined by Government standards as a voice grade Subscriber lines subscriber line serving directly from the Contractor’s central office switch to customer's location. |
| Competitive Local Exchange Carrier (CLEC) |
| A telephone company that competes with the already established Exchange Carrier local telephone business by providing its own network and (CLEC) Switching |
| Contractor |
| A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime. |
| Customer Premise Equipment (CPE) |
| Also known as Customer-Provided Equipment is any equipment located at a subscriber's premises and connected with a carrier's telecommunication network at the contractually established demarcation point. The demarcation point contractually separates the customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider. Vendor installed CPE devices are fully vendor owned, maintained, and monitored by the Vendor's management platform. CPE equipment can be powered from the customer source electrical system, but a sufficient emergency power source must be available during periods of customer power interruption for any services contractually requiring a high level of reliability. |
| Customer Service Record (CSR) |
| Report that details the fixed monthly charges billed by the local telephone company. The CSR is composed of computer codes called USOCs, which in turn correspond to a particular tariffed service. |
| Defective Service |
| A service output that does not meet the standard of performance associated with the PWS. |
| Deliverable |
| Anything that can be physically delivered but may include non- manufactured things such as meeting minutes or reports. |
| Dropped Call Rate (OCR) |
| The fractionalized number of calls that experience a lost connection after a successful initial call establishment. (As defined by International Telecommunication Union). |
| DS-1 |
| A DS level and framing specification for synchronous digital streams, over circuits in the North American digital transmission hierarchy, at the DS1 transmission rate of 1,544,000 bits per second. DS1 is commonly used to multiplex 24 DS0 channels. Each DS0 channel, originally a digitized voice-grade telephone signal, carries 8000 bytes per second (64,000 bits per second). A DS1 frame includes one byte from each of the 24 DS0 channels and adds one framing bit, making a total of 193 bits per frame at 8000 frames per second. The result is 193*8000 = 1,544,000 bits per second. |
| Edge Boundary Controller (EBC) |
| A customer provided network node device that provides firewall, intrusion detection, routing, QoS, and packet equalization between the Vendors IP Wide Area Network and the interior customer IP network. The EBC will provide the logical demarcation point between IP SIP delivered services when applicable and will physically interface to the vendor's CPE Gateway Router device. |
| Extended Area Calling Service |
| A geographic area beyond the local service area to which traffic is classified as local for selected customers, i.e., telephone service that allows subscribers in one exchange to call subscribers of another exchange without a toll charge or for a negotiated fixed rate. |
| Flat Rate |
| A non-fluctuating monthly rate for telephone service in which an unlimited number of local calls can be made without further charge the extent of the contract. The monthly rate is established in the contract. |
| Incumbent Local Exchange Carrier (ILEC) |
| The dominant phone carrier within a geographic area as determined by the FCC Section 252 of the Telecommunications Act of 1996 provided local exchange service to specific area. |
| Interconnection Agreement |
| A business contract between telecommunication organizations for interconnecting their networks and exchanging telecommunication traffic. These agreements are present in both public switched telephone networks and the Internet. |
| Intra LATA |
| Local toll service (also called intra-Local Access and Transport Area (LATA), local long distance, or regional toll service) provides calling within a geographic area known as a LATA. Per-minute toll charges usually apply to these calls. |
| Local Exchange Access and Service Areas |
| Areas shall include the areas/zones coverage as currently defined by the incumbent local service provider(s) and/or the State PUC for the Site and shall be applied under the scope of this contract and provide a list of these local exchange access service areas and any updates as they accrue. When the Contractor provides services to a Government installation, the LATA boundary shall not be limited or restricted to a Contractor’s service area. Connection to intra-LATA exchange areas and with inter-LATA exchange carriers is required. |
| Measured Rate |
| A message rate structure in which the monthly phone line rental includes a fixed rate on calls within a defined area. Measured services are often charged on the number of calls, the time of day, the distance traveled and/or the length of the call. |
| Non-Recurring Charges |
| A one-time fee IAW the established tariff rates at time of award that is associated with adding a local exchange service, including installment, activation and/or equipment. |
| Physical Security |
| Actions that prevent the loss or damage of Government property. |
| Quality Assurance |
| The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards. |
| Quality Control |
| All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements. |
| Reliability |
| The probability that a system will not fail during a specified period. |
| Resilience |
| The ability of a system to recover to its normal operating form after a failure or an outage. |
| Session Initiation Protocol (SIP) |
| A communications protocol for signaling, call setup/teardown, and communication of telephone and Video Real-Time Systems over an IP Based Unified Communication System. (As defined by Internet Assigned Numbers Authority & Request for Comments). |
| Session Initiation Protocol (SIP) Trunking |
| A Voice over Internet Protocol (VoIP) and streaming media service based on the SIP by which Internet telephone service providers (ITSPs). |
| SIP Trunk |
| An IP Based virtual connector between Unified Communication Systems designed to transport high-density unicast & multicast telephone/video traffic channels. |
| Traffic Analysis |
| Inference of information from observable characteristics of data flow(s), such as the identities and locations of the source(s) and destinations(s), and the presence, amount, frequency and duration of occurrence. |
TABLE B ACRONYMS:
AF
Air Force
AFI
Air Force Instruction
BRI
Basic Rate Interface
BS
Basic Services
BTN
Billing Telephone Number Call
CSSR
Setup Success Rate
CFP
Communications Focal Point
CLEC
Competitive Local Exchange Carrier
CO
Contracting Officer
CPE
Customer Premise Equipment Communication
CSA
Service Authorization
CSL
Commercial Subscriber Lines
CSO
Communications Services Officer
DCO
Dial Central Office
DCR
Dropped Call Rate
DFARS
Defense Federal Acquisition Regulation Supplement
DID
Direct In Dial
DOD
Department of Defense
DP
Dial Pulse
DSCP
Differentiated Services Code Point
DSN
Defense Switching Network
DSX
Digital Signal Cross-Connect
DTMF
Dual Tone Multi-Frequency
EBC
Edge Boundary Controller
FCC
Federal Communications Commission
FD
Full Duplex
FR
Flat Rate
FX
Foreign Exchange
GETS
Government Emergency Telecommunications Service
GS
Ground Start
HD
Half Duplex
IAW
In Accordance With
IC
Incoming
ILEC
Incumbent Local Exchange Carrier
ISDN
Integrated Services Digital Network
IT
Information Technology
ITU
International Telecommunication Union
IXC
Interexchange Carrier
LATA
Local Access Transport Area
LS
Loop Start
LTS
Local Telecommunications Service
MF
Multi-Frequency
MDF
Main Distribution Frame
MR
Measured Rate
NCS
National Communications System
NS/EP
National Security and Emergency Preparedness
NGO
Non-Governmental Organization
NLT
No Later Than
OEM
Original Equipment Manufacturer
OG
Outgoing
POC
Point of Contact
PRI
Primary Rate Interface
PUC
Public Utility Commission
PWS
Performance Base Work Statement
PSTN
Public Switched Telephone Network
RPL
Restoration Priority List
SIP
Session Initiation Protocol
SS
Services Summary
TS
Telecommunications Services
TSP
Telecommunications Services Priority
WS
Wink Start
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File details come from the government source that posted it. Updated .