20250109LetterofSupport.pdf
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This is a letter of authorization from DDN (DataDirect Networks) regarding support policies for their equipment, dated January 9, 2026.
DDN manufactures high-performance storage solutions consisting of integrated hardware and software components. Due to the critical nature of systems utilizing DDN storage and the company's commitment to ensuring consistent customer experiences, DDN explicitly does not authorize any third-party organizations to provide support or maintenance services on DDN equipment. This policy applies universally to all DDN systems and is signed by Brad Renfree, Sr. Director of Global Support Services. The letter indicates that all support and maintenance must be provided directly by DDN to maintain system integrity and performance standards.
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| File | Type | Posted |
|---|---|---|
| IASS - HAVOC DDN.docx | DOCX document |
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2025 DDN Confidential
January 9, 2026
Regarding: Support of DDN Systems
To Whom It May Concern
DDN provides high performance storage solutions that are a complex blend of hardware and software. Because of the critical nature of the systems that have DDN storage attached to them and to ensure consistent customer experiences DDN does not authorize other organizations to provide any support or maintenance services on DDN equipment.
Best Regards, Brad Renfree Sr. Director, Global Support Services
File details come from the government source that posted it. Updated .