2025-UWMSN-00960-RFB Amendment 1 CART in English and Other Languages.docx
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- Solicitation number
- 2025-UWMSN-00960-RFB
- Issued by
- Dane County, Madison City, Wisconsin
About this file
This document is an amendment to a Request for Bid (RFB) issued by the University of Wisconsin-Madison for Communication Access Real-Time Translation (CART) services in English and other languages. The amendment, designated 2025-UWMSN-00960-RFB Amendment 1, addresses bidder questions submitted by October 21, 2025, and clarifies key requirements for service delivery. The University requires human-generated CART services only, with providers holding appropriate certifications in court and conference reporting or broadcast captioning; internal certifications from three to six months of training are not acceptable. All captioning personnel must pass criminal background checks, including those providing remote services. Bidders may submit responses for one or both available lots, which will be evaluated independently. Based on historical usage data, the University consumed approximately 4,881 hours of English CART services during the 2024-2025 fiscal year, with remote services accounting for 2,121.5 hours in Spring 2025 and 1,048 hours as of October 23, 2025. Additional language services, specifically Italian, comprised 60 hours in Fall 2024, 60 hours in Spring 2025, and 45 hours in Fall 2025.
Current vendor information and rates are available through the University's purchasing contract database at https://www.bussvc.wisc.edu/purch/contract/wp5271.html. The amendment does not specify pricing structures, budget allocations, or contract award amounts. All bids must be submitted electronically through the SciQuest bidding platform at https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=UWisconsin, with inquiries directed to Caleb Hall at caleb.hall@wisc.edu. The original bid deadline was November 4, 2025.
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Text version
CART in English and Other Languages 2025-UWMSN-00960-RFB Amendment 1
This amendment serves to answer questions from bidders received by 10/21/2025 5pm CT.
| Q |
| Question |
| Answer |
| 1 |
| Rather than requiring specific degrees, we provide three to six months of thorough training for all captioning personnel. Will captioners with internal certification rather than an associate degree in court and conference reporting or broadcast captioning be accepted? |
| No, 3-6 months of training is not enough training to be a CART provider. |
| 2 |
| Is the University interested in receiving human-generated CART services only, or will bids for Automated Speech Recognition of comparable accuracy be accepted? |
Yes, human generated only.
| 3 |
| Section 4.2 states "this contract is contingent upon Contractor supplying workers who have passed a criminal background check." Does this requirement apply to contractors who will provide services remotely? |
Yes
| 4 |
| In bid evaluation, will each lot be considered independently, or will bidders be evaluated on the cumulative bid for both lots? Will bidding on only one lot affect the likelihood of receiving an award? |
PROPOSERS MAY SUBMIT A RESPONSE FOR ONE OR BOTH LOTS. They will be evaluated independently.
| 5 |
| How many hours of service in other languages did the University use in the last contract year? (in hours per language) |
Last year:
Fall 2024:
Italian: One Class – 4x per week – 1 hour per meeting – 60 hours
Spring 2025:
Italian: One Class – 4x per week – 1 hour per meeting – 60 hours
Fall 2025:
Italian: One class – 3x per week – 1 hour per meeting – 45 hours
| 6 |
| How many hours of English CART services did the University use in the last contract year? |
We used approximately 10/01/24 - 9/30/25 - 4,881 hours
| 7 |
| Who is/are the current vendor(s) for these services? What rates do they charge? |
The contracts and rates are located here: https://www.bussvc.wisc.edu/purch/contract/wp5271.html
| 8 |
| How many hours of remote services were provided during the last academic semester? |
Spring 2025 – 2121.5 hours
Fall 2025 – as of 10/23/25 – 1048 hours
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