2025 CRT CSBG Annual Report.pdf

CRT CSBG Annual Report 2025

Community Renewal Team (CRT) is dedicated to helping people take steps toward healthy and economically stable futures. Since 1963, our 501(c)3 nonprofit organization has partnered with local elected officials, providers, funders, businesses, and the community to address challenges like hunger, homelessness, unemployment, and poverty. CRT’s service delivery area includes 40 of Connecticut’s 169 towns and stretches from the Massachusetts border to the Long Island Sound.

The Community Services Block Grant (CSBG) funding that CRT receives is unique among federal grant programs. It is the only comprehensive investment exclusively focused on the reduction of poverty. CSBG allows CRT the ability to leverage other funding (state, federal, private, and local community resources) to strategically target the causes and effects of poverty on the local level and impact well-being and economic security on a national scale. The coordinated approach and services provided by CRT go beyond short-term interventions and strengthen long-term economic security for the individuals and families served by CRT in our communities.

In 2025, CSBG funding allowed CRT to mobilize additional resources, resulting in leveraging the $2,434,610.70 in CSBG funding into $57,473,145 in community programs and services. So, for every dollar invested in CSBG, CRT leveraged $23.61 in other federal, state, local and private funds.

CRT’s network of programs, services and experiences strengthen individuals, families and communities and provides opportunities for growth and economic stability. As the designated community action agency and the CSBG eligibility entity for both Hartford and Middlesex Counties, we meet the following statutory requirements:

Conduct periodic assessments of the needs of our catchment area and advocate for poverty reduction initiatives.

Maintain a performance-focused system for assessing and reporting the effectiveness of our anti-poverty strategies.

Develop strategies for achieving the goals of increasing economic opportunity and security for our communities and low-income residents.

Mobilize and coordinate resources and partnerships to achieve these strategies.

Governed by a tri-partite board – one third elected public officials, one third representatives of the low-income community and the balance from leaders in the private sector.

In 2025, the lives of 40,351 individuals/20,353 families were impacted by our programs and services.

This includes Behavioral Health Services, Energy Assistance and Weatherization, Elderly Nutrition Services, Early Care and Education, Veterans’ Services, Homeless and Human Services, employment and training, housing assistance and services, an affordable assisted living facility and many more.

The information in this report highlights the investment value of CSBG as an anti-poverty strategy.

Lena Rodriguez President/CEO

April 2026

Preparing Our Community to Meet Life’s Challenges

-CRT Mission Statement

FINANCIALS &

CAPACITY BUILDING

Module 2

CRT has a proven history of fiscal stewardship and management, currently oversees an agency operating budget close to $60 million and effectively leverages multiple funding streams to address barriers that leads to poverty.

CRT’s automated financial accounting system is specifically designed to track large numbers of grants and contracts on a fund basis in accounting, allowing the agency to comply with all Federal and State cost standards and regulations.

Overall, CRT is financially healthy and well-positioned to maximize the impact of grant funds and other investments entrusted to us.

The following financial pages detail the federal, state, and private resources that were leveraged by our CSBG funding.

PARTNERSHIPS & VOLUNTEERS - CRT coordinates and collaborates with 465 partners to reduce the causes and consequences of poverty in our low-income community. In 2025, over 1,000 volunteers in CRT programs and at our events contributed 50,196 hours, valued at $1,929,032 to help support our mission and programs.

93 cents of every dollar received by CRT goes directly to supporting our innovative programs and services for people in our community

Source Amount Percentage

Federal - (non-CSBG) $39,332,606 68.44% State $8,312,196 14.46% Local Resources $1,283,672 2.23% Private $8,544,671 14.87% Total (non-CSBG): $57,473,145 CSBG Funding $2,434,610.70 4.06% Total All Funds $59,907,755.70

0 20 40 60 80 100 120 140 160

Financial/Banking Institutions

School Districts

Federal Government

Post-Secondary Education/Training

State Government

Health Service Organizations

Statewide Associations or Collaborations

Consortiums/Collaborations

Faith Based

Local Government

For-Profit Business or Corporation

Non-Profit

CRT Partnerships

A.1. CSBG Eligible Entity Reporting Period "X" A.1a. July 1 - June 30 A.1b. October 1 - September 30 X

A.1c. January 1 - December 31

A.2. CSBG Expenditures Domains CSBG Funds A.2a. Employment $0.00 A.2b. Education and Cognitive Development $0.00 A.2c. Income, Infrastructure, and Asset Building $0.00 A.2d. Housing $0.00 A.2e. Health and Social/Behavioral Development (includes nutrition) $137,727.84 A.2f. Civic Engagement and Community Involvement $0.00 A.2g. Services Supporting Multiple Domains $68,824.77 A.2h. Linkages (e.g. partnerships that support multiple domains) $418,138.38 A.2i. Agency Capacity Building (detailed below in Table A.4) $1,809,919.71 A.2j. Other (e.g. emergency management/disaster relief) $0.00

A.2k. Total CSBG Expenditures (auto calculated) $2,434,610.70

A.3. Of the CSBG funds reported above, report the total amount used for Administration

*Below please specify Other Activities funded by CSBG under Agency Capacity:

Funds are used to support program planning and finance/budgeting.

1. Please identify which activities were funded by CSBG under Agency Capacity in Table A.2. Please check all that apply.

A.4. Details on Agency Capacity Building Activities Funded by CSBG:

CSBG EXPENDITURES BY DOMAIN

Community Needs Assessment

Strategic Planning

Data Management & Reporting

Training & Technical Assistance

Other*

B.1. CSBG Eligible Entity Reporting Period "X" B.1a. July 1 - June 30

B.1b. October 1 - September 30 X

B.1c. January 1 - December 31

B.2. Hours of Agency Capacity Building (e.g. training, planning, assessment): Hours

B.2a. Hours of Board Members in capacity building activities 12 B.2b. Hours of Agency Staff in capacity building activities 3,188

B.3. Volunteer Hours of Agency Capacity Building (e.g. program support, service delivery, fundraising): Hours

B.3a. Total number of volunteer hours donated to the agency 49,511

B.3a.1. Of the above, the total number of volunteer hours donated by individuals with low-incomes 11,588

B.4. The number of staff who hold certifications that increase agency capacity to achieve family and community outcomes, as measured by one or more of the following:

Number

B.4b. Number of Nationally Certified ROMA Implementers 1 B.4c. Number of Certified Community Action Professionals (CCAP) 1 B.4d. Number of Staff with a child development certification 24 B.4e. Number of Staff with a family development certification 5 B.4f. Number of Pathways Reviewers 0 B.4g. Number of Staff with Home Energy Professional Certifications 5

B.4g.1. Number of Energy Auditors 3 B.4g.2. Number of Retrofit Installer Technicians 0 B.4g.3. Number of Crew Leaders 0 B.4g.4. Number of Quality Control Inspectors (QCI) 3

B.4h. Number of LEED Risk Certified assessors 0 B.4i. Number of Building Performance Institute (BPI) certified professionals 2 B.4j. Number of Classroom Assessment Scoring System (CLASS) certified professionals 0 B.4k. Number of Certified Housing Quality Standards (HQS) Inspectors 0 B.4l. Number of American Institute of Certified Planners (AICP) 0 B.4m. Other (Please specify others below): 338

B.5. Number of organizations, both public and private, that the CSBG Eligible Entity actively works with to expand resources and opportunities in order to achieve family and community outcomes:

Unduplicated Number of Organizations

B.5a. Non-Profit 136 B.5b. Faith Based 27 B.5c. Local Government 49 B.5d. State Government 19 B.5e. Federal Government 12 B.5f. For-Profit Business or Corporation 118 B.5g. Consortiums/Collaborations 26 B.5h. School Districts 9 B.5i. Institutions of Post-Secondary Education/Training 18 B.5j. Financial/Banking Institutions 4

B.5k. Health Service Organizations 23

B.5l. Statewide Associations or Collaborations 24

CRT CAPACITY BUILDING

Adult Trauma and Substance Abuse, Adult Mental Health First Aid, Blood Borne Pathogens, CANS, Certified Addiction Counselor, Certified Financial Ed Instructor, Certified Nursing Assistant, Certified Peer Recovery Specialist, Child Development Associate, Community Health Worker Certified, Controlled Substance Registration for Practitioner, COS, CPR and First Aid, CT Child care Training, Defense Driver Certified, Energy Auditor, EPI Pen Training, Fair Housing Certificate, Home Health Aide, Licensed Alcohol and Drug Counselor, Licensed Clinical Social Worker, Low Income Housing Tax Credit, Medical Assistant, Society of Human Resource Management-Certified Professional, Quality Control Inspector, Registered Dietician, Registered Nurse, Residential Energy Auditor, Real Estate Broker License, ServSafe, VITA Preparer and VITA Instructor Certification

B.1. CSBG Eligible Entity Reporting Period "X" B.1a. July 1 - June 30

B.1b. October 1 - September 30 X

B.1c. January 1 - December 31

B.2. Hours of Agency Capacity Building (e.g. training, planning, assessment): Hours

B.2a. Hours of Board Members in capacity building activities 12 B.2b. Hours of Agency Staff in capacity building activities 3,188

B.3. Volunteer Hours of Agency Capacity Building (e.g. program support, service delivery, fundraising): Hours

B.3a. Total number of volunteer hours donated to the agency 49,511

B.3a.1. Of the above, the total number of volunteer hours donated by individuals with low-incomes 11,588

B.4. The number of staff who hold certifications that increase agency capacity to achieve family and community outcomes, as measured by one or more of the following:

Number

B.4b. Number of Nationally Certified ROMA Implementers 1 B.4c. Number of Certified Community Action Professionals (CCAP) 1 B.4d. Number of Staff with a child development certification 24 B.4e. Number of Staff with a family development certification 5 B.4f. Number of Pathways Reviewers 0 B.4g. Number of Staff with Home Energy Professional Certifications 5

B.4g.1. Number of Energy Auditors 3 B.4g.2. Number of Retrofit Installer Technicians 0 B.4g.3. Number of Crew Leaders 0 B.4g.4. Number of Quality Control Inspectors (QCI) 3

B.4h. Number of LEED Risk Certified assessors 0 B.4i. Number of Building Performance Institute (BPI) certified professionals 2 B.4j. Number of Classroom Assessment Scoring System (CLASS) certified professionals 0 B.4k. Number of Certified Housing Quality Standards (HQS) Inspectors 0 B.4l. Number of American Institute of Certified Planners (AICP) 0 B.4m. Other (Please specify others below): 338

B.5. Number of organizations, both public and private, that the CSBG Eligible Entity actively works with to expand resources and opportunities in order to achieve family and community outcomes:

Unduplicated Number of Organizations

B.5a. Non-Profit 136 B.5b. Faith Based 27 B.5c. Local Government 49 B.5d. State Government 19 B.5e. Federal Government 12 B.5f. For-Profit Business or Corporation 118 B.5g. Consortiums/Collaborations 26 B.5h. School Districts 9 B.5i. Institutions of Post-Secondary Education/Training 18 B.5j. Financial/Banking Institutions 4

B.5k. Health Service Organizations 23

B.5l. Statewide Associations or Collaborations 24

CRT CAPACITY BUILDING

Adult Trauma and Substance Abuse, Adult Mental Health First Aid, Blood Borne Pathogens, CANS, Certified Addiction Counselor, Certified Financial Ed Instructor, Certified Nursing Assistant, Certified Peer Recovery Specialist, Child Development Associate, Community Health Worker Certified, Controlled Substance Registration for Practitioner, COS, CPR and First Aid, CT Child care Training, Defense Driver Certified, Energy Auditor, EPI Pen Training, Fair Housing Certificate, Home Health Aide, Licensed Alcohol and Drug Counselor, Licensed Clinical Social Worker, Low Income Housing Tax Credit, Medical Assistant, Society of Human Resource Management-Certified Professional, Quality Control Inspector, Registered Dietician, Registered Nurse, Residential Energy Auditor, Real Estate Broker License, ServSafe, VITA Preparer and VITA Instructor Certification

C.1a. July 1 - June 30 C.1b. October 1 - September 30 C.1c. January 1 - December 31

C.2. Amount of FY 20XX CSBG allocated to reporting entity 2,434,610.70$

C.3a. Weatherization (DOE) (include oil overcharge $$ ) C.3a. 1,095,265$ C.3b. Health and Human Services (HHS)

C.3b.1. LIHEAP - Fuel Assistance (include oil overcharge $$ ) C.3b.1. 24,747,034$

C.3b.2. LIHEAP - Weatherization (include oil overcharge $$ ) C.3b.2. 252,966$

C.3b.3. Head Start C.3b.3. -$

C.3b.4. Early Head Start C.3b.4. -$

C.3b.5. Older Americans Act C.3b.5. 2,827,998$

C.3b.6. Social Services Block Grant (SSBG) C.3b.6. 806,860$

C.3b.7. Medicare/Medicaid C.3b.7.

C.3b.8. Assets for Independence (AFI) C.3b.8.

C.3b.9. Temporary Assistance for Needy Families (TANF) C.3b.9.

C.3b.10. Child Care Development Block Grant (CCDBG) C.3b.10. 616,210$

C.3b.11. Community Economic Development (CED) C.3b.11.

C.3b.12. Other HHS Resources

C.3b.12.i. HIV Emergency Relief Projects CFDA #: 93.914 C.3b.12.i. 221,085$ C.3b.12.ii. SAMHSA - Medication Assisted Treatment CFDA #: 93.243 C.3b.12.ii. 1,025,000$ C.3b.12.iii. Opiod STR CFDA #: 93.788 C.3b.12.iii. 48,000$ C.3b.12.iv. IV-D Access & Visitation CFDA #: 93.597 C.3b.12.iv. 16,666$

C.3b.13. Total Other HHS Resources (autocalculated) C.3b.13. 1,310,751$

C.3c. Department of Agriculture (USDA) C.3c.1. Special Supplemental Nutrition for Women, Infants, and Children (WIC) C.3c.1.

C.3c.2. All USDA Non-Food programs (e.g. rural development) C.3c.2.

C.3c.3. All other USDA Food programs C.3c.3. 354,176$

C.3d. Department of Housing and Urban Development (HUD) C.3d.1. Community Development Block Grant (CDBG) - Federal, State, and Local C.3d.1. 27,600$

C.3d.2. Section 8 C.3d.2.

C.3d.3. Section 202 C.3d.3.

C.3d.4. Home Tenant-Based Rental Assistance (HOME TBRA) C.3d.4.

C.3d.5. HOPE for Homeowners Program (H4H) C.3d.5.

C.3d.6. Emergency Solutions Grant (ESG) C.3d.6. 326,600$

C.3d.7. Continuum of Care (CoC) C.3d.7. 2,353,285$

C.3d.8. All other HUD programs, including homeless programs C.3d.8. 29,851$

C.3e. Department of Labor (DOL) C.3e.1. Workforce Innovation and Opportunity Act (WIOA) *previously WIA C.3e.1. 351,792$

C.3e.2. Other DOL Employment and Training programs C.3e.2.

C.3e.3. All other DOL programs C.3e.3.

C.3f. Corporation for National and Community Service (CNCS) programs C.3f. 103,010$

C.3g. Federal Emergency Management Agency (FEMA) C.3g.

C.3h. Department of Transportation C.3h.

C.3i. Department of Education C.3i.

C.3j. Department of Justice C.3j.

C.3k. Department of Treasury C.3k. 2,291,164$

C.3l. Other Federal Resources C.3l.i. VA Homeless Providers Program CFDA #: 64.024 C.3l.i. 572,284$

C.3l.ii. Supportive Services for Veterans Families CFDA #: 64.033 C.3l.ii. 1,116,312$

C.3l.iii. HHS Affordable Housing Demonstration Pgm CFDA #: 93.647 C.3l.iii. 149,448$

C.3l.iv. CFDA #: C.3l.iv.

C.3m. Total Other Federal Resources (autocalculated) C.3m. 1,838,044$ C.3n. Total: Non-CSBG Federal Resources Allocated (autocalculated) C.3.n. 39,332,606$

C.3. Federal Resources Allocated (Other than CSBG)

CRT ALLOCATED RESOURCES

FEDERAL, STATE, LOCAL & PRIVATE

"X"C.1. CSBG Eligible Entity Reporting Period

X

C.4a. State appropriated funds used for the same purpose as Federal CSBG funds C.4a. 984,757$

C.4b. State Housing and Homeless programs (include housing tax credits ) C.4b. 1,486,217$

C.4c. State Nutrition programs C.4c.

C.4d. State Early Childhood Programs (e.g. Head Start, Day Care ) C.4d. 3,094,355$

C.4e. State Energy programs C.4e.

C.4f. State Health programs C.4f.

C.4g. State Youth Development programs C.4g. 61,524$

C.4h. State Employment and Training programs C.4h.

C.4i. State Senior programs C.4i.

C.4j. State Transportation programs C.4j.

C.4k. State Education programs C.4k. 15,000$

C.4l. State Community, Rural and Economic Development programs C.4l.

C.4m. State Family Development programs C.4m. 94,513$

C.4n. Other State Resources

C.4n.i. C.4n.i. 836,045$

C.4n.ii. C.4n.ii. 1,181,509$

C.4n.iii. C.4n.iii. 230,368$

C.4n.iv. C.4n.iv. 327,908$

C.4n.v. C.4n.v.

C.4o. Total Other State Resources (autocalculated) C.4o. 2,575,830$

C.4p. Total: State Resources Allocated (autocalculated) C.4p. 8,312,196$ C.4q. C.4q.

C.5a. Amount of unrestricted funds appropriated by local government C.5a.

C.5b. Amount of restricted funds appropriated by local government C.5b.

C.5c. Value of Contract Services C.5c. 1,283,672$

C.5d. Value of in-kind goods/services received from local government C.5d.

C.5e. Total: Local Resources Allocated (autocalculated) C.5e. 1,283,672$

C.5f. C.5f.

C.6a. Funds from foundations, corporations, United Way, other nonprofits C.6a. 918,428$

C.6b. Other donated funds C.6b. 813,612$

C.6c. Value of other donated items, food, clothing, furniture, etc. C.6c. 553,544$

C.6d. Value of in-kind services received from businesses C.6d. 192,399$

C.6e. Payments by clients for services C.6e. 2,093,179$

C.6f. Payments by private entities for goods or services for low income C.6f. 3,973,509$ clients or communities

C.6g. Total: Private Sector Resources Allocated (autocalculated) C.6g. 8,544,671$

C.6h. C.6h.

C.7. Total Non-CSBG Resources Allocated: (Federal, State, Local & Private) (autocalculated) C.7. 57,473,145$ C.8. Total Resources in CSBG Eligible Entity (including CSBG) (autocalculated) C.8. 59,907,755.70$ Note : * All totals are autocalculated

If any of these resources were also reported under Item C.3n., C.4p. or C.5e. (Federal, State or Local Resources), please estimate the amount.

C.6. Private Sector Resources Allocated

C.5. Local Resources Allocated

If any of these resources were also reported under Item C.3n. (Federal Resources), please estimate the amount.

If any of these resources were also reported under Item C.3n. or C.4p. (Federal or State Resources), please estimate the amount.

DOC - Criminal Justice/Re-Entry

DMHAS Services

Limited English Proficiency (LEP)

Cannabis State Funds

C.4. State Resources Allocated

COMMUNITY LEVEL

INITIATIVE

Module 3

Module 3 includes information on the implementation of strategies and results achieved for communities of low income. This report format allows CRT to tackle and report on complex community-level initiatives. The report format allows for CRT to:

The report format provides the following definition of Community-Level Work –

The Initiative must:

Meet a clearly identified community need Result in community change that is observable, measurable, and direct result of the initiative Include community strategies that engage external stakeholders (e.g. customers, community partners or others in the community)

A community-level initiative is any project, program, coalition, group, committed entities, or other group or activity that has a clearly defined purpose or goal to create measurable community-level changes in a specific community (e.g. neighborhood, school district, service area).

Collect information on CRT's community level initiative

Showcase the connection between initiatives and outcomes

Demonstrate how initiatives could be reported on over time

Illustrate CRT's community level initiative that supports community level change

Community Initiative Status

HEARTeam

Initiative Year

Four

Problem Identification

Law enforcement officers spend a considerable portion of their time responding to low-priority 911 calls that are related to quality-of-life issues or social service needs. In an analysis of 911 data from 5 American cities, the Center for American Progress (CAP) and the Law Enforcement Action Partnership (LEAP) found that from 23% to 45% of calls for service were for less urgent or noncriminal issues such as noise complaints, disorderly conduct, wellness checks, or behavioral health concerns. According to CAP, this overuse of police involvement often leads to unjust arrests and the use of force, which disproportionately affects communities of color and people with behavioral health disorders and disabilities. A 2020 study of the City of Hartford found that the police were dispatched to more than 11,000 calls for persons in emotional distress and conservatively estimated that 50% could be served through non-police responders.

The data from the CRT current CSBG Community Needs Assessment supports the community conditions that law enforcement officers are encountering.

• Foreclosures, evictions, and rising costs of living expenses and housing costs have made it harder for people in the CRT community to find and keep housing. Homelessness [in CT] increased for the first time in a decade, impacting many within CRT’s community.

• In our CNA, 27% of respondents selected needs in the housing category as prioritized needs in the community.

• Homelessness has been on the rise in CT with an estimated 2,930 people experiencing homelessness on any given night in 2022. For about ten years, Connecticut’s homeless population was decreasing. In 2022, however, homelessness increased by about 13%.

• The onset of the pandemic…has had the mental and behavioral health of the CRT catchment area on a steady decline. The opioid crisis and other drug-overdose deaths are also the result of this decrease in mental health.

• In Connecticut, the average number of deaths related to substance use has increased from 100.17 in 2019 to 133.25 in 2022.

• The DataHaven 2022 Wellbeing survey found that 12% of Connecticut adults reported that they felt down, depressed, or hopeless for more than half of the days during the past two weeks and that 19% of young adults (18-24) reported this.

Goal/Agenda

The City of Hartford developed a vision for a tiered approach to 911 calls. This entailed the creation of teams of “civilian” responders (HEARTeams) that could handle non-violent emergencies, ones for which police involvement was not necessary. After a competitive bidding process, the City selected Community Renewal Team (CRT) as the provider for low-acuity crises involving adults (age 18 and above).

In keeping with the City’s vision of tailoring teams to meet the severity of behavioral health emergencies, the following are the main goals for the Community Responders initiative:

1. The creation and implementation of two-person HEARTeams, composed of a clinician and a peer responder, which answer emergency calls not requiring police involvement.

2. A decrease in the number of calls handled by the City’s emergency responders (Police, Fire Department, and Emergency Medical Services): which frees up the departments’ time and allows them to improve relationships with Hartford residents.

3. The improvement of follow-up care for clients who would benefit from appropriate referrals for a variety of resources (e.g., medical care, behavioral health care, temporary housing services, job development, etc.).

CRT started its HEARTeams to help realize the above goals. The teams are responsible for ensuring quick response times, on-the-scene risk assessments, on-site clinical assessments, and referrals to resources that match clients’ needs.

Issue/CSBG Community Domains

Ultimate Expected Outcome

Counts of Change for Health and Social/Behavioral Indicators (CNPI 5):

CNPI 5b – Number of accessible and affordable behavioral and mental health assets or resources created in the identified community.

New HEARTeam Program

• Target 1

• Actual Results: 1

• Performance Target Accuracy: 100%

CNPI 5c – Number of public safety assets and resources created in the identified community.

New HEARTeam Program

• Target 1

CNPI 5z – Number of non-violent (civilian responders) responded.

• Target 3,800

• Actual Results: 5,452

• Performance Target Accuracy: 143%

Identified Community

City of Hartford

Expected Duration

CRT has a three-year grant from the City of Hartford to collaborate, coordinate and implement the city-wide HEARTeam initiative. The outcomes listed above are for the initial year of program operations.

1. The creation and implementation of two-person HEARTeams, composed of a clinician and a peer responder, which answer emergency calls not requiring police involvement.

2. A decrease in the number of calls handled by the City’s emergency responders (Police, Fire Department, and Emergency Medical Services): which frees up the departments’ time and allows them to improve relationships with Hartford residents.

3. The improvement of follow-up care for clients who would benefit from appropriate referrals for a variety of resources (e.g., medical care, behavioral health care, temporary housing services, job development, etc.).

CRT started its HEARTeams to help realize the above goals. The teams are responsible for ensuring quick response times, on-the-scene risk assessments, on-site clinical assessments, and referrals to resources that match clients’ needs.

Issue/CSBG Community Domains

Ultimate Expected Outcome

Counts of Change for Health and Social/Behavioral Indicators (CNPI 5):

CNPI 5b – Number of accessible and affordable behavioral and mental health assets or resources created in the identified community.

New HEARTeam Program

• Target 1

CNPI 5c – Number of public safety assets and resources created in the identified community.

New HEARTeam Program

• Target 1

CNPI 5z – Number of non-violent (civilian responders) responded.

• Target 3,800

• Actual Results: 5,452

• Performance Target Accuracy: 143%

Identified Community

City of Hartford

Expected Duration

CRT has a three-year grant from the City of Hartford to collaborate, coordinate and implement the city-wide HEARTeam initiative. The outcomes listed above are for the initial year of program operations.

Partners

To realize its vision, the City of Hartford selected public and private partners which, working together, could implement a tailored emergency service as an effective and efficient alternative to police involvement for low-acuity emergency calls. CRT has played a strategic role in developing goals and objective setting, clear lines of communication, the defining of roles, and the establishment of processes to actualize the initiative. Prior to the deployment of the teams, the partners met on a weekly basis to set goals and objectives, draw clear lines of communication, define the roles of each agency, and establish processes for this initiative. CRT now serves as the responder for low-acuity calls for adults in Hartford. Partners include:

The Hartford Police Department, which encouraged and delivered ride-alongs for the private agencies serving as new responders.

The Hartford Emergency Community Center and its Radio Network and Computer-Aided Dispatch System which educated staff to determine the best response provider.

Wheeler Clinic has served as the Mobile Crisis Intervention Team for numerous years. The clinic dispatches this service when an emergency involves a child between the ages of 3 and 17.

Capitol Region Mental Health Center (CRMHC), under the aegis of the Connecticut Department of Mental Health and Addiction Services, is the long-time provider of the Mobile Crisis Team. This team handles calls for individuals experiencing a severe behavioral health crisis. For this initiative, CRMHC handles calls that may not need police involvement but have a higher level of acuity than CRT or Wheeler Clinic would answer.

In addition, CRT has contracted with the University of Connecticut to do data monitoring and program evaluation.

Progress on Outcomes/Indicators

Final Outcomes

Impact of Outcomes

CRT HEARTeam have been operative since April 12, 2022. From April 12, 2022 through October 31, 2025:

• CRT has responded to 5,452 events. Of these, 80 percent of these calls were without co-response.

• Nature of calls: Homelessness (22%), Trespassing (20%), Loitering (12%), and Wellness Checks (12%) were the most common.

• Services provided: Clinical services were provided in 17% of the cases, 22% involved peer support services, and canvassing the scene were for scene canvassing.

• In terms of clinical service breakdown, the three most common services were Recovery Support Services

(66%), Substance Use Disorder and/or Mental Health Disorder assistance (17%), and Crisis Counseling (8%).

• The three most common peer support services were mediation (65%), basic needs (28%) and hygiene kits (6%).

• Median time for a HEARTeam to arrive on scene was 16 minutes and staff spent approximately 9 minutes (median) on site.

• Follow-ups were arranged for 25% of encounters.

• Referrals were made to over 60 internal and external programs. These included referrals for behavioral and physical health care, housing, employment, elder services, domestic violence programs, benefits (including social security and health insurance), legal assistance, and others.

In the 2025 year, HEARTeam worked closely with first responders to ensure that new firefighters and police cadets were aware of the role of community responders, the ways in which CRT partnered with their departments, and the benefits for providers and community members.

Over the course of the program, HEARTeam members also did significant community outreach to proactively engage the community to identify and respond to locations with repeated crisis-related activity. As of November 2025, the HEARTeam had completed 580 outreach attempts, reflecting its commitment to early intervention, connection to care, and community stabilization. Such outreach significantly decreased the number of 911 calls for the Hartford Police and Fire Departments and Emergency Medical Services. Indeed, there was approximately a 75% decrease in 911 calls.

Final Status

Completed Still Delivering Value

Lessons Learned

The primary lesson learned was the critical importance of data and proactive community outreach on the efficacy of the HEARTeam. Despite the necessity of cutting staff and program hours because of funding cuts, the teams were able to maintain quality services – both in terms of the quantity of calls received and answered and our ability to offer rapid responses.

Over the course of 2025, outreach to the community was increased to determine local hot spots for crisis calls and the strengthening of community relations so that the need for crisis intervention was minimized. Through this continued outreach to church carnivals, warming centers, back-to-school events and other opportunities by which we introduced ourselves to Hartford communities, we were able to maintain the number of calls for CRT assistance while decreasing calls to first responders by 75%. Outreach to first responders – through attending departmental graduations – also contributed their understanding and recognition of the Community Responder program.

The need for co-responders was unusual which was clear evidence that CRT dispatch staff was improving its selection of suitable calls for the HEARTeam response.

By atomizing data, we were able to cope with the reduction of staff. Statistics showed that Wednesday and Thursdays were the busiest days for first responders. CRT was able to manage its staff accordingly.

One area of data mining that needs improvement regards diagnosis of clinical needs at the time of an emergency call. The HEARTeam, specifically, and the Community Response program more generally, need to improve the ways data collection is shared across City departments and CRT. An improved data collection approach among the different responders needs to be devised and implemented.

CLIENT

CHARACTERISTICS

Module 4

Understanding our customers is essential to helping CRT design and target resources to address the conditions of poverty and impact on the lives of the people we serve. CRT gathers information on all our program participants, collecting data on demographic characteristics such as gender, age, ethnicity and race, education level, household type and size, and income. CRT utilizes this data to inform funders and communities about the clients who are receiving our services.

Of the 20,353 families reporting income information, 51% of households served have incomes at or below 125% of the federal poverty level.

CRT’s programs are designed to target the most vulnerable individuals and families. CRT is successfully targeting and serving the populations most in need of our programs.

Household Size Number of Households

Percentage

Single Person 11,077 54%

Two Members 4,267 21%

Three Members 2,401 12%

Four Members 1.456 7%

Five Members 691 3%

Six or more Members 442 2%

Unknown/Not Reported 19 0%

TOTAL 20,353 100%

21%

7%

12% 10% 10% 10% 9%

13%

7% 1% 0%

5%

10%

15%

20%

25%

Poverty Level of Household Income % of HHS Guidelines

6% 13%

8% 9%

19% 9%

5% 6%

13% 12%

0% 5% 10% 15% 20% 25%

0-5 6-13

14-17 18-24 25-44 45-54 55-59 60-64 65-74

75+

Participant Age Ranges

21%

7%

7% 10% 10% 10% 9% 13%

7%

Name of CSBG Eligible Entity Reporting:

A. Total unduplicated number of all INDIVIDUALS about whom one or more characteristics were obtained: 40,351 B. Total unduplicated number of all HOUSEHOLDS about whom one or more characteristics were obtained: 20,353

C. INDIVIDUAL LEVEL CHARACTERISTICS

1. Gender Number of Individuals 6. Ethnicity/Race Number of Individuals

a. Male 16,091 39.88% a. Ethnicity

b. Female 24,223 60.03% a.1. Hispanic, Latino or Spanish Origins 13,140 32.56%

c. Other 15 0.04% a.2. Not Hispanic, Latino or Spanish Origins 26,202 64.94%

d. Unknown/not reported 22 0.05% a.3. Unknown/not reported 1,009 2.50%

e. TOTAL (auto calculated) 40351 100% a.4. TOTAL (auto calculated) 40351 100%

2. Age Number of Individuals b. Race

a. 0-5 2,558 6.34% b.1. American Indian or Alaska Native 101 0.25%

b. 6-13 5,245 13.00% b.2. Asian 1,103 2.73%

c. 14-17 3,051 7.56% b.3. Black or African American 11,283 27.96%

d. 18-24 3,438 8.52% b.4. Native Hawaiian and Other Pacific Islander 79 0.20%

e. 25-44 7,741 19.18% b.5. White 14,850 36.80%

f. 45-54 3,738 9.26% b.6. Other 7,830 19.40%

g. 55-59 2,114 5.24% b.7. Multi-race (two or more of the above) 2,751 6.82%

h. 60-64 2,498 6.19% b.8. Unknown/not reported 2,354 5.83%

i. 65-74 5,162 12.79% b.9. TOTAL (auto calculated) 40351 100%

j. 75+ 4,800 11.90%

k. Unknown/not reported 6 0.01% 7. Military Status Number of Individuals

l. TOTAL (auto calculated) 40351 100% a. Veteran 1,088 3.69%

b. Active Military 55 0.19%

3. Education Levels Number of Individuals c. Never Served in Military 28,013 94.99%

[ages 14-24] [ages 25+] [ages 25+] d. Unknown/not reported 335 1.14%

a. Grades 0-8 1,808 912 3.50% e. TOTAL (auto calculated) 29491 100%

b. Grades 9-12/Non-Graduate 2,874 3,225 12.38%

c. High School Graduate 1,179 12,799 49.13% 8. Work Status (Individuals 18+) Number of Individuals

d. GED/Equivalency Diploma 21 475 1.82%

e. 12 grade + Some Post-Secondary 465 3,466 13.30% a. Employed Full-Time 4,496 15.25%

f. 2 or 4 years College Graduate 62 3,919 15.04% b. Employed Part-Time 3,677 12.47%

g. Graduate of other post-secondary school 13 427 1.64% c. Migrant Seasonal Farm Worker 5 0.02%

h. Unknown/not reported 67 830 3.19% d. Unemployed (Short-Term, 6 months or less) 1,521 5.16%

i. TOTAL (auto calculated) 6,489 26,053 100% e. Unemployed (Long-Term, more than 6 months) 3,306 11.21%

f. Unemployed (Not in Labor Force) 8,085 27.42%

4. Disconnected Youth Number of Individuals g. Retired 7,918 26.85%

a. Youth ages 14-24 who are neither working or in school 938 h. Unknown/not reported 483 1.64%

i. TOTAL (auto calculated) 29491 100%

5. Health Number of Individuals

Yes No Unknown

a. Disabling Condition 6,602 33,326 423 40,351

Yes No Unknown

b. Health Insurance* 29,624 900 9,827 40,351

Health Insurance Sources c.1. Medicaid 6,575 18.81% c.2. Medicare 7,654 21.90% c.3. State Children’s Health Insurance Program 8,073 23.10% c.4. State Health Insurance for Adults 9,093 26.02% c.5. Military Health Care 310 0.89% c.6. Direct-Purchase 982 2.81% c.7. Employment Based 1,964 5.62% c.8. Unknown/not reported 297 0.85% c.9. TOTAL (auto calculated) 34948 100%

Module 4, Section C: All Characteristics Report Goal 1: Individuals and Families with low-incomes are stable and achieve economic security.

CRT 10/1/24-9/30/25

*If an individual reported that they had Health Insurance please identify the source of health insurance below.

Module 4, Section C: All Characteristics Report Goal 1: Individuals and Families with low-incomes are stable and achieve economic security.

CRT 10/1/24-9/30/25

D. HOUSEHOLD LEVEL CHARACTERISTICS

9. Household Type Number of Households 13. Sources of Household Income Number of Households

a. Single Person 11,077 54.42% a. Income from Employment Only 1,162 5.71%

b. Two Adults NO Children 2,217 10.89% b. Income from Employment and Other Income Source 304 1.49%

c. Single Parent Female 4,272 20.99% c. Income from Employment, Other Income Source, 2,769 13.60%

d. Single Parent Male 316 1.55% and Non-Cash Benefits 0

e. Two Parent Household 1,421 6.98% d. Income from Employment and Non-Cash Benefits 2,841 13.96%

f. Non-related Adults with Children 7 0.03% e. Other Income Source Only 1,402 6.89%

g. Multigenerational Household 676 3.32% f. Other Income Source and Non-Cash Benefits 10,089 49.57%

h. Other 329 1.62% g. No Income 692 3.40%

i. Unknown/not reported 38 0.19% h. Non-Cash Benefits Only 567 2.79%

j. TOTAL (auto calculated) 20353 100% i. Unknown/not reported 527 2.59%

j. TOTAL (auto calculated) 20353 100%

10. Household Size Number of Households

a. Single Person 11,077 54.42%

b. Two 4,267 20.96% 14. Other Income Source Number of Households

c. Three 2,401 11.80% a. TANF 114

d. Four 1,456 7.15% b. Supplemental Security Income (SSI) 2,363

e. Five 691 3.40% c. Social Security Disability Income (SSDI) 270

f. Six or more 442 2.17% d. VA Service-Connected Disability Compensation 53

g. Unknown/not reported 19 0.09% e. VA Non-Service Connected Disability Pension 29

h. TOTAL (auto calculated) 20353 100% f. Private Disability Insurance 35

g. Worker’s Compensation 104

11. Housing Number of Households h. Retirement Income from Social Security 8,545

a. Own 6,926 34.03% i. Pension 2,360

b. Rent 12,131 59.60% j. Child Support 2,095

c. Other permanent housing 36 0.18% k. Alimony or other Spousal Support 98

d. Homeless 433 2.13% l. Unemployment Insurance 359

e. Other 344 1.69% m. EITC 0

f. Unknown/not reported 483 2.37% n. Other 3,082

g. TOTAL (auto calculated) 20353 100% o. Unknown/not reported 694

12. Level of Household Income Number of Households 15. Non-Cash Benefits Number of Households (% of HHS Guideline) a. SNAP 7,880

a. Up to 50% 4,207 20.67% b. WIC 294

b. 51% to 75% 1,481 7.28% c. LIHEAP 14,482

c. 76% to 100% 2,494 12.25% d. Housing Choice Voucher 1,958

d. 101% to 125% 2,134 10.48% e. Public Housing 877

e. 126% to 150% 2,066 10.15% f. Permanent Supportive Housing 150

f. 151% to 175% 1,993 9.79% g. HUD-VASH 147

g. 176% to 200% 1,807 8.88% h. Childcare Voucher 4

h. 201% to 250% 2,574 12.65% i. Affordable Care Act Subsidy 51

i. 250% and over 1,466 7.20% j. Other 144

j. Unknown/not reported 131 0.64% k. Unknown/not reported 1,054

k. TOTAL (auto calculated) 20353 100%

E. Number of Individuals Not Included in the Totals Above (due to data collection system integration barriers)

a. Please list the unduplicated number of INDIVIDUALS served in each program*: Number of Individuals

3,289

F. Number of Households Not Included in the Totals Above (due to data collection system integration barriers)

a. Please list the unduplicated number of HOUSEHOLDS served in each program*: Number of Households

*The system will add rows to allow reporting on multiple programs.

Elderly Nutrition Program .(Home Delivered, Congregate)

Program Name Home Energy Solutions

Program Name

Below, please report the types of Other income and/or non-cash benefits received by the households who reported sources other than employment

NATIONAL

PERFORMANCE

INDICATORS

Module 4

Module 4, Section C: All Characteristics Report Goal 1: Individuals and Families with low-incomes are stable and achieve economic security.

CRT 10/1/24-9/30/25

D. HOUSEHOLD LEVEL CHARACTERISTICS

9. Household Type Number of Households 13. Sources of Household Income Number of Households

a. Single Person 11,077 54.42% a. Income from Employment Only 1,162 5.71%

b. Two Adults NO Children 2,217 10.89% b. Income from Employment and Other Income Source 304 1.49%

c. Single Parent Female 4,272 20.99% c. Income from Employment, Other Income Source, 2,769 13.60%

d. Single Parent Male 316 1.55% and Non-Cash Benefits 0

e. Two Parent Household 1,421 6.98% d. Income from Employment and Non-Cash Benefits 2,841 13.96%

f. Non-related Adults with Children 7 0.03% e. Other Income Source Only 1,402 6.89%

g. Multigenerational Household 676 3.32% f. Other Income Source and Non-Cash Benefits 10,089 49.57%

h. Other 329 1.62% g. No Income 692 3.40%

i. Unknown/not reported 38 0.19% h. Non-Cash Benefits Only 567 2.79%

j. TOTAL (auto calculated) 20353 100% i. Unknown/not reported 527 2.59%

j. TOTAL (auto calculated) 20353 100%

10. Household Size Number of Households

a. Single Person 11,077 54.42%

b. Two 4,267 20.96% 14. Other Income Source Number of Households

c. Three 2,401 11.80% a. TANF 114

d. Four 1,456 7.15% b. Supplemental Security Income (SSI) 2,363

e. Five 691 3.40% c. Social Security Disability Income (SSDI) 270

f. Six or more 442 2.17% d. VA Service-Connected Disability Compensation 53

g. Unknown/not reported 19 0.09% e. VA Non-Service Connected Disability Pension 29

h. TOTAL (auto calculated) 20353 100% f. Private Disability Insurance 35

g. Worker’s Compensation 104

11. Housing Number of Households h. Retirement Income from Social Security 8,545

a. Own 6,926 34.03% i. Pension 2,360

b. Rent 12,131 59.60% j. Child Support 2,095

c. Other permanent housing 36 0.18% k. Alimony or other Spousal Support 98

d. Homeless 433 2.13% l. Unemployment Insurance 359

e. Other 344 1.69% m. EITC 0

f. Unknown/not reported 483 2.37% n. Other 3,082

g. TOTAL (auto calculated) 20353 100% o. Unknown/not reported 694

12. Level of Household Income Number of Households 15. Non-Cash Benefits Number of Households (% of HHS Guideline) a. SNAP 7,880

a. Up to 50% 4,207 20.67% b. WIC 294

b. 51% to 75% 1,481 7.28% c. LIHEAP 14,482

c. 76% to 100% 2,494 12.25% d. Housing Choice Voucher 1,958

d. 101% to 125% 2,134 10.48% e. Public Housing 877

e. 126% to 150% 2,066 10.15% f. Permanent Supportive Housing 150

f. 151% to 175% 1,993 9.79% g. HUD-VASH 147

g. 176% to 200% 1,807 8.88% h. Childcare Voucher 4

h. 201% to 250% 2,574 12.65% i. Affordable Care Act Subsidy 51

i. 250% and over 1,466 7.20% j. Other 144

j. Unknown/not reported 131 0.64% k. Unknown/not reported 1,054

k. TOTAL (auto calculated) 20353 100%

E. Number of Individuals Not Included in the Totals Above (due to data collection system integration barriers)

a. Please list the unduplicated number of INDIVIDUALS served in each program*: Number of Individuals

3,289

F. Number of Households Not Included in the Totals Above (due to data collection system integration barriers)

a. Please list the unduplicated number of HOUSEHOLDS served in each program*: Number of Households

*The system will add rows to allow reporting on multiple programs.

Elderly Nutrition Program .(Home Delivered, Congregate)

Program Name Home Energy Solutions

Program Name

Below, please report the types of Other income and/or non-cash benefits received by the households who reported sources other than employment

CRT helps move low-income individuals and families toward self-sufficiency and thriving communities through a coordinated approach providing a diversity of services to the community. This CSBG Annual Report format is organized under three National Goals that include indicators and services in seven domain areas. CRT uses these National Performance Indicators as a tool for setting priorities and monitoring progress toward the overarching goal of ending poverty.

The National Performance Indicators track outcomes from support services as well as outcomes from more comprehensive and coordinated initiatives such as early childhood, behavioral health services and housing related assistance. CRT’s comprehensive approach in bundling resources (Steps to Success) across the National CSBG domains and our programs help individuals and families achieve outcomes and their full potential. Research has shown that individuals who receive coordinated or “bundled” services are three to four times more likely to achieve a major economic outcome such as gaining, and maintaining employment, earning a vocational certification or associate degree, or buying a car, than individuals receiving only one type of service. (CLASP – Federal Funding for Integrated Service Delivery: A Toolkit)

National Goals:

Goal 1: Individuals and families with low incomes are stable and achieve economic security.

Goal 2: Communities where people live are healthy and offer economic opportunity.

Goal 3: People with low incomes are engaged and active in building opportunities in communities.

The National Performance Indicators (NPIs) for reporting under the above goals are organized by domain areas, community level work (Community National Performance Indicators (CNPIs) and individual and family level work (Individual and Family Level National Performance Indicators FNPIs).

Community Service Block Grant Domains:

1. Employment

2. Education and Cognitive Development

3. Income and Asset Building

4. Housing

5. Health and Social/Behavioral Development

6. Civic Engagement and Community Involvement

7. Outcomes and Services Across Multiple Domains

The selection of FNPIs is guided by CRT’s specific and unique work responding to local community conditions and by our Community Needs Assessment. CRT reports on the FNPIs and Services that are relevant and appropriate for measuring our work.

CRT would like to acknowledge the CSBG FFY 2020 National Performance Update Report’s influence on the narrative included in this report.

Employment Indicators (FNPI 1)

I.) Number of Participants

Served in program(s) (#)

II.) Target

III.) Actual Results (#)

IV.) Percentage Achieving Outcome

[III/ I = IV ] (% auto calculated)

V.) Performance Target Accuracy (III/II = V] (% auto calculated)

FNPI 1a The number of unemployed youth who obtained employment to gain skills or income.

61 100 58 95% 58%

FNPI 1b The number of unemployed adults who obtained employment (up to a living wage).

216 20 78 36% 390%

FNPI 1c The number of unemployed adults who obtained and maintained employment for at least 90 days (up to a living wage).

32 2 13 41% 650%

FNPI 1h The number of employed participants in a career-advancement related program who entered or transitioned into a position that provided increased income and/or benefits.

17 4 7 41% 175%

FNPI 1h.1 Of the above, the number of employed participants who Increased income from employment through wage or salary amount increase.

16 2 7 44% 350%

Employment Services (SRV 1) Unduplicated Number of Individuals

Served

SRV 1a Vocational Training 19 SRV 1b On-the-Job and other Work Experience 22 SRV 1c Youth Summer Work Placements 58 SRV 1d Apprenticeship/Internship 2 SRV 1f Job Readiness Training 58

SRV 1i Coaching 80 SRV 1j Resume Development 149 SRV 1k Interview Skills Training 10 SRV 1l Job Referrals 180 SRV 1m Job Placements 94

SRV 1p Interactions with employers 10

SRV 1q Employment Supplies 1 Employment Supports (SRV1q)

Post Employment Supports (SRV 1o-p)

Skills Training and Opportunities for Experience

Job Search (SRV 1i-n)

Employment Indicators

Employment Services

Education and Cognitive Development Indicators (FNPI 2)

I.) Number of Participants

Served in program(s) (#)

II.) Target

III.) Actual Results (#)

IV.) Percentage Achieving Outcome

[III/ I = IV ] (% auto calculated)

V.) Performance Target Accuracy (III/II = V] (% auto calculated)

FNPI 2a The number of children (0 to 5) who demonstrated improved emergent literacy skills.

271 200 271 100% 136%

FNPI 2b The number of children (0 to 5) who demonstrated skills for school readiness.

271 200 271 100% 136%

FNPI 2c The number of children and youth who demonstrated improved positive approaches toward learning, including improved attention skills. (auto total).

271 200 271 100% 136%

FNPI 2c.1 Early Childhood Education (ages 0-5) 271 200 271 100% 136% FNPI 2d The number of children and youth who are achieving at basic grade level (academic, social, and other school success skills). (auto total)

271 200 271 100% 136%

FNPI 2d.1 Early Childhood Education (ages 0-5) 271 200 271 100% 136%

FNPI 2h The number of individuals who obtrained a recognized credential, certificate, or degree relating to the achievement of educational or vocational skills.

20 15 17 85% 113%

Education and Cognitive Development Services (SRV 2)

Unduplicated Number of Individuals

Served

SRV 2c Other Early-Childhood (0-5 yr. old) Education 271

SRV 2k School Supplies 71

SRV 2l Before and After School Activities 36 SRV 2p Mentoring 22

SRV 2cc Home Visits 80

Extra-curricular Programs (SRV 2l-q)

Home Visits (SRV 2cc)

Education and Cognitive Development Indicators

Education and Cognitive Development Services

Child/Young Adult Education Programs (SRV 2a-j)

School Supplies (SRV2k)

Income and Asset Building Indicators (FNPI 3)

I.) Number of Participants

Served in program(s) (#)

II.) Target

III.) Actual Results (#)

IV.) Percentage Achieving Outcome

[III/ I = IV ] (% auto calculated)

V.) Performance Target Accuracy (III/II = V] (% auto calculated)

FNPI 3a The number of individuals who achieved and maintained capacity to meet basic needs for 90 days.

214 20 70 33% 350%

FNPI 3c The number of individuals who opened a savings account or IDA.

28 12 24 86% 200%

FNPI 3d The number of individuals who increased their savings.

44 30 33 75% 110%

Income and Asset Building Services (SRV 3) Unduplicated Number of Individuals

Served

SRV 3a Financial Capability Skills Training 154 SRV 3b Financial Coaching/Counseling 758 SRV 3c Financial Management Programs (including budgeting, credit management, credit repair, credit counseling, etc.)

SRV 3d First-time Homebuyer Counseling 69 SRV 3e Foreclosure Prevention Counseling 88

SRV 3h Health Insurance 26 SRV 3i Social Security/SSI Payments 4 SRV 3k TANF Benefits 4 SRV 3l SNAP Benefits 258

SRV 3m Saving Accounts/IDAs and other asset building accounts

SRV 3o VITA, EITC, or Other Tax Preparation…