20241008_RFI_GEMS.pdf

GLOBAL ENTERPRISE MOBILITY SOLUTIONS (GEMS)

8 October 2024

THIS REQUEST FOR INFORMATION (RFI) IS ISSUED SOLELY FOR INFORMATIONAL

AND PLANNING PURPOSES AND DOES NOT CONSTITUTE A SOLICITATION.

No formal solicitation exists. Responses to this RFI will be used by the American Battle Monuments

Commission (ABMC) to make acquisition decisions. After review of the responses to this Sources Sought notice, a solicitation announcement may be published via SAM.gov | Contract Opportunities.

About ABMC:

ABMC is an independent agency established under authority of Chapter 21 of Title 36 U.S.C. Its mission is to commemorate the sacrifices of the United States armed forces. It accomplishes this mission through the administration, operation, and maintenance of commemorative cemeteries and memorials in 17 countries around the world, including the United States. ABMC is also responsible for establishing and maintaining new memorials as directed by Congress. The Commission is composed of up to 11 members appointed by the President and a Secretary of the Commission, who is also a Presidential appointee. The

Secretary is responsible for the day‐to‐day operation of the Commission. The agency’s workforce consists of approximately 400 staff, including 100 staff in Arlington, VA and Paris, France, and 400 staff across 26 cemeteries.

Statement of Need:

ABMC is issuing this RFI to evaluate the market for a comprehensive Global Enterprise Mobility Solution

(GEMS) for approximately 220 users working and residing in Europe, North and South America, North Africa, and Philippines. This solution is intended to enhance ABMC’s mobile device management, application deployment, security, and user productivity across various international locations.

ABMC is gathering information on available technologies, services, and solutions that could potentially meet the functional and technical needs of a global, scalable enterprise mobility infrastructure. The information provided may be used to develop a Request for Proposal (RFP) in the future.

https://sam.gov/content/opportunities

Solution Overview:

The solution should provide the following core components:

Network and Connectivity

1. Ability to manage connectivity and data usage policies for global roaming users.

2. Roaming and data management for international users.

3. Support two most current generation of iOS devices.

User Experience and Productivity

1. Intuitive self-service portal for end users.

2. Integration with productivity tools such as Microsoft Office 365.

3. Support for mobile collaboration and communication apps (e.g., Microsoft Teams, Zoom).

Analytics and Reporting

1. Real-time analytics on device usage, security incidents, and compliance.

2. Customizable dashboards and reports for contracting staff and IT administrators.

3. Insights into application usage and network performance.

Integration and Extensibility

1. Ability to integrate with existing IT infrastructure (e.g., Azure Active Directory, Microsoft 365).

2. APIs for custom integrations with enterprise systems.

3. Scalability to support future growth.

Requested Vendor Response Information:

If your company is interested and capable of providing the required service, please submit the following information:

Company Overview

1. Company history, global presence, and key clients.

2. Relevant experience in providing global enterprise mobility solutions in Europe, North and South

America, North Africa, and Philippines.

3. Overview of technical capabilities and service offerings.

Proposed Solution

1. Detailed description of the mobility solution and its key features.

2. Information on how the solution meets the requirements listed above.

3. Overview of the technical architecture and platform used.

Implementation and Support

1. Migration & Implementation timeline, phases, and key milestones.

2. Support services offered, including Service Level Agreements (SLAs).

3. Training and knowledge transfer programs for IT administrators and end users.

Security and Compliance

1. Details on security features and certifications.

2. Approach to ensuring compliance with global regulations.

3. Methods for data protection and privacy.

References

1. Relevant case studies or success stories of similar implementations.

2. Contact information for customer references (if applicable)

Cost / Contract Structure

1. High-level cost estimates for licensing, implementation, and support.

2. Options for pricing models (monthly plan, subscription, perpetual license, etc.).

3. Any additional fees or costs associated with the solution.

4. Company name, address, point of contact, size of business, duns, cage, and contract number.

5. Is this service on contract with your GSA, SEWP, and other federal contracts?

o If so, provide the contract type and number.

6. Business size status and representations for the above NAICS code.

7. Previous contract award information for past similar projects.

8. Cost and schedule estimate, particularly noting any potential challenges, risks, and solutions.

9. Several business models that may share technological and operational responsibilities and financial risk between the partners and ABMC.

10. List of companies that your company would partner with to complete the work (as applicable).

Respondents are encouraged to share applicable experiences and expertise. ABMC will review responses based on all factors, including how well the responses meet ABMC’s objectives, how the proposed business model balances and shares risks and rewards, experience/expertise, and any other factor ABMC deems applicable. ABMC may provide more detailed information on available infrastructure to one or more respondents and ask those respondents to refine their responses.

All responses to this RFI shall be submitted via email to the Contracting Officer, Ms. Marissa Tregoning at

TregoningM@abmc.gov. Telephone, Fax, or any other form of communication inquiries will not be reviewed or accepted. Responses must be received no later than October 30, 2024, by 1300 EDT.

DISCLAIMER: All information received in response to this RFI marked as proprietary will be handled in accordance with (IAW) Federal Acquisition Regulation (FAR) 15.201(e). Response to this notice is not an offer and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses incurred responding to this Sources Sought notice.

mailto:TregoningM@abmc.gov

Solution Overview: