20240529_ArmyU_Library_System_Platform_PRS_V2.pdf
PDF 126 KB Posted
- Attached to
- Army University Library System Platform - Ft. Leavenworth Federal contract opportunity
- Solicitation number
- W91QF4-24-Q-0015
About this file
This document is a Performance Requirements Summary (PRS) that outlines the requirements for an Army University Library System (AULS) Platform. The key details are:
The contract shall provide a Library Services Platform (LSP) to support the operations of the LED central administrative office and 16 libraries across the United States. The LSP must meet various performance standards, including providing a library staff portal, reporting on batch processes, maintaining security, assisting with restricted content removal, updating MARC tag tables, and updating the discovery layer knowledge base. The LSP provider is also required to manage the implementation and migration plan, provide training for staff, and offer technical support. Specific performance thresholds, methods of surveillance, and incentives/disincentives are detailed for each requirement.
The related federal contract opportunity is for the "Army University Library System Platform - Ft. Leavenworth", solicitation number W91QF4-24-Q-0015, issued by the Department of the Army Materiel Command Mission and Installation Contracting Command Fort Eustis. Questions are due by June 25, 2024, and responses are due by July 16, 2024.
View the file
Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| 20240701_LSP_Combined_SYN_SOL_Final.pdf | ||
| 20240701_ArmyU_Library_Amended_Definition_of_Requirement.pdf | ||
| 20240701_Solicitation_Questions_Response_LSP.pdf | ||
| 20240701_Combined_SYN_SOL_Amended_SF30.pdf | ||
| 20240610_W91QF424Q0015_Combined_SYN_SOL_V3.pdf | ||
| 20240610_W91QF424Q0015_Relevant_Contract_Form.pdf | ||
| 20240607_ArmyU_Library_Definition_of_Requirement_V5.pdf |
On GovTribe
Work with this file on GovTribe
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Performance Requirements Summary (PRS)
Army University Library System Platform
PWS Reference / Performance
Objective
Performance Standard
Performance Threshold
Method of Surveillance
Incentive / Disincentive
4.1.12 LSP shall
provide a library staff portal, including an online help desk, trouble ticket reporting, release notes, and a “Frequently Asked Questions (FAQ’s)” section.
Response time to ticket logged 12hrs.
Remedy or escalate ticket within 48 hrs.
If a fix is not available within 72 hrs., COR needs to be contacted.
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
4.1.14 The system
shall report on the outcome of batch processes, including failures.
Batch processing and failure report shall be reported as needed.
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
4.2.11 LSP shall be
actively monitored for security and regularly updated with the latest security and stability releases.
LSP provider shall provide monthly updates or as updates arise.
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
4.2.16 Vendor must
provide a protocol to document and rapidly assist customer with expunging from the cloud-based system any bibliographic record(s) and associated full-text content that is deemed to be un-releasable, subsequent to said item(s) having been placed into the cloud-based system (such restricted spillage may cause significant harm to US national security interests). Vendor shall be able to provide proof of expungement if requested.
Rapid assist within 12hrs of being reported.
Provide proof of expungement within 48hrs
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
4.4.8 The system
shall update the MARC tag tables when updated by Library of Congress. The system shall allow local changes to the tag tables.
Update as needed and by request
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
4.7.29 The
discovery layer shall provide a robust Knowledge Base that shall be updated weekly, no less than monthly.
Updated at least monthly
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
5.1. LSP provider
shall provide project management for the implementation of the new system to include a migration and implementation plan with tracking of phases, tasks, and milestones.
LSP provider shall provide weekly progress updates.
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
5.3. The LSP
provider shall migrate the data from existing ILS database and DAMs to the new system to support stand up of the new
LSP.
The migration must support continuous operation during the transition.
LSP provider shall provide
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
5.5. The data
migration from the existing DAMs shall support the migration of all the digital asset files that have been uploaded and stored in the legacy systems to include the following: image files, audio files, video files, document files, and
LSP provider shall provide
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to metadata associated with the asset files
5.6. Data migration
from the existing LSP and existing DAMs shall include pre-production testing to minimize service disruption.
LSP provider shall provide
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
5.7. The LSP
provider shall inform the customer of invalid data (data found in the Customer's current system that will need to be cleaned or corrected before migration) and how it is handled by the Vendor.
LSP provider shall report this on a case-by-case bases and updated in weekly reports
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
6.1 The LSP
provider shall provide comprehensive, online training for LED staff, including administrative controls to manage AULS-wide system settings.
LSP provider shall provide initial set-up training.
LSP provider needs to be available for questions as needed
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
6.2. The LSP
provider shall provide live, online training programs
LSP provider shall provide weekly live, online training
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
and materials for all library staff during the implementation process.
programs and materials.
Live, online training needs to be recorded
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
6.3. The LSP
provider shall offer virtual training when new releases or new versions are distributed if functionality changes.
LSP provide shall provide live, online training that need to be recorded
Periodic Inspection Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
7.1. The LSP
provider shall provide full technical support for the LSP, during implementation and production, to include self-managed trouble tickets and telephone and e-mail support to users during AULS core operating hours of 0600 – 1800 Central Standard Time at a minimum.
Response time to ticket logged 12hrs.
Remedy or escalate ticket within 48 hrs.
If a fix is not available within 72 hrs., COR needs to be contacted
100% Inspected Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
7.2. Scheduled
maintenance must take place outside of normal library operating hours, not
Notice at least 2 business days before scheduled maintenance.
CPAR
Exercise of upcoming option year.
Databases that do not meet the including Federal Holidays.
The LSP provider shall provide notice at least 2 business days before scheduled maintenance.
Maintenance as needed standards will not be accepted and the contractor will have the opportunity to correct the deficiencies.
7.5. The LSP
provider shall proactively monitor system reliability, proactively mitigate risks in operation disruption, maximize system availability, and timely notify customers of unplanned downtimes.
Response time to system outages or incidents which render the system or system components unusable is within 2 hours with updates every 4 hours until resolved. Response time to incidents with lesser impact is within 12 hours with daily updates until resolved.
2hrs response time to system outages and incidents.
Updates every 4 hours until resolved.
12hrs response time to incidents with lesser impact and daily updates until resolved.
If not resolved withing 72 hrs., need to get with
COR
100% Inspected Monthly review -
CPAR
Exercise of upcoming option year.
Databases that do not meet the standards will not be accepted and the contractor will have the opportunity to
File details come from the government source that posted it. Updated .