Draft PWS_2nd_PM_Bridge_Synopsis Amend 01.docx

Department of Defense Defense Health Agency Performance Work Statement

Solution Delivery Division, Solution Resource Management Branch (SRMB)

DAD IO/CIO (J-6) and Solution Delivery Division (SDD) Program Management Support Services

Version: 5 Date: 07/23/2024

PART 1

1.0 GENERAL INFORMATION

1.1 This is a Firm-Fixed-Price non-personal services contract to provide Program Management support services to the Assistant Director for Health Care Administration (ADHCA), Solution Delivery Division (SDD), and the Risk Management Executive Division (RMED) of the Defense Health Agency.

1.2 Description of services/introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Program Management support services to the Assistant Director for Health Care Administration (ADHCA), Solution Delivery Division (SDD), and the Risk Management Executive Division (RMED) of the Defense Health Agency as defined in this Performance Work Statement (PWS) except for those items specified as government furnished property and services. The contractor shall perform to the standards in this PWS.

1.3 Background:

PEO Medical Systems/Chief Information Officer J-6 (PEO MS/CIO J6)

Due to DHA reorganization, Deputy Assistant Director, Information Operations (DAD IO/J-6) is now PEO MS/CIO J-6.

The DHA operates under the policy guidance and directorate of the Office of the Assistant Secretary of Defense (Health Affairs) (OASD (HA)). This contract will support the Program Executive Office Medical Systems/ Chief Information Officer J6 (PEO MS/CIO J6) Solution Delivery Division (SDD) and Risk Management Executive Division (RMED), and Assistant Director for Health Care Administration (ADHCA) business operations. The PEO MS/CIO J6 is a principal advisor to the ASD (HA), the Principal Deputy Assistant Secretary of Defense (Health Affairs) (PDASD (HA)), and the DHA Director on all matters pertaining to MHS information technology (IT), to include strategic planning; IT capital planning and investment processes; linking performance measures to MHS and DHA priorities and goals; emerging IT, data standardization, cyber security; establishing appropriate external coalitions and communications related to IT; Clinger-Cohen/FITARA compliance, and guiding the IT integration and standardization across the MHS. In support of the PEO MS/CIO J6, Business Operations is responsible for External Relations (including Congressional, Audit, and Support Agreements, Business Process Improvement, Strategy Alignment, Administrative Services, Executive Management, Human Capital Management, Service Delivery Management and Customer Relationship Management).

PEO MS/CIO J6, Risk Management Executive Division (RMED)

PEO MS/CIO J6, RMED establishes and maintains the DHA Cybersecurity Program, which governs all IT under the authority, direction, and control of the Director, DHA, consistent with DoD cybersecurity policy, while balancing risk tolerance against mission objectives. RMED directs the implementation of DoD cybersecurity mandates and coordinate compliance reporting and issue resolution between DHA Organizations and DoD, to include cybersecurity issuances, incidents, and Deputy Secretary of Defense Scorecard. It supports the DoD’s cybersecurity discipline implementation plan through a streamlined, cost-effective approach to security solutions and resources. RMED ensures that IT can be used in a way that assures MHS healthcare owners and operators in the confidentiality, integrity, availability, and usefulness of IT and DHA information.

Its vision is to enhance an enterprise culture of cyber discipline, holding leaders accountable for hardening and protecting mission critical systems.

PEO MS/CIO J6, Solution Delivery Division (SDD)

The Military Health System (MHS) consists of a worldwide network of military hospitals, health clinics, the Department of Defense’s (DOD) private sector health business partners, and the Uniformed Services University of the Health Sciences. The primary mission of the MHS is to ensure the Nation has available at all times a healthy fighting force and the ability to support DOD missions worldwide. The Assistant Secretary of Defense for Health Affairs (ASD (HA)) oversees the MHS and is responsible for providing a cost effective, quality health benefit to 9.6 million active-duty members, retirees, survivors, and their families.

MHS GENESIS is the DOD’s worldwide health care program for active duty and retired uniformed services members and their families. The Defense Health Agency (DHA) operates the MHS under the authority, direction, and control of the ASD (HA), who also serves as the Director of DHA.

PEO MS/CIO J6, SDD is comprised of several Program Management Offices (PMOs) each led by designated Defense Acquisition Workforce Improvement Act (DAWIA) certified Program Managers:

· Legacy Evolutionary Analytics PMO (LEAP)

· Care and Benefits Integrated Systems (CBIS) PMO

· Clinical Support (CS) PMO

· Medical Logistics (MEDLOG) PMO

· Web & Mobile Technology (WMT) PMO

· Integrated Clinical Systems (ICS) PMO

· Medical Simulation & Training (MST) PMO

· Health Services Support (HSS) PMO

SDD also has several branches that provide matrix support to the PMOs.

· Program Support Branch (PSB)

· Technical Support Branch (TSB)

· Solutions Resource Management Branch (SRMB)

· Business Staff Branch (BS) to include Stakeholder Engagement

Legacy Evolutionary Analytics PMO (LEAP)

Due to DHA reorganization, LEAP replaces Electronic Health Records (EHR).

LEAP is responsible for the acquisition, deployment and maintenance of the systems comprising the military's current EHR systems such as AHLTA, the Composite Health Care System, the military's inpatient EHR system, and the Clinical Data Repository, to name a few. The LEAP PMO provides comprehensive health information technology solutions that seamlessly capture, manage, and share health care data using the military's current EHR. This EHR is used by the military medical community to support the continuity of care and the timely administration of benefits for approximately 9.6 million MHS beneficiaries. The LEAP system will be replaced by MHS GENESIS.

LEAP Core Programs

· AHLTA (Outpatient EHR)

· Clinical Information System (CIS) (Essentris®) (Inpatient EHR)

· Coagulation Clinic (CoagClinic)

· Composite Health Care System (CHCS)

· Enterprise Blood Management System (EBMS) – Transfusion

· TRICARE Online (TOL)

· Secure Messaging (SM)

· Surgical Scheduling System (S3)

· Workload Management System for Nursing – Internet (WMSNi)

Care and Benefits Integrated Systems (CBIS) PMO

CBIS PMO is responsible for the acquisition, deployment, and maintenance of the information technology solutions, which improve interoperability and further streamline and promote efficiencies in the delivery of health care. The CBIS PMO supports the integration of the military’s electronic health record with the Department of Veterans Affairs (VA). The two departments spearhead numerous interagency data sharing activities and deliver information technology solutions which improves the sharing of electronic health information. These initiatives enhance health care data delivery for beneficiaries and improve the continuity of care.

CBIS Programs

· Defense Medical Accessions Computer System (DMACS)

· Health Artifact and Image Management Solution (HAIMS)

· Service Treatment Record (STR) Processing Operations Reporting Tracking Solution (SPORTS)

· Paper Records Tracking (PRT)

· Joint Disability Evaluation System (JDES)

· DHA Referral Management/ electronic Fax as a Service

· Interagency Comprehensive Plan for Care Coordination Support (ICPCCS)

· Digital Pathology Program (DPP)

· Nutrition Management Information System (NMIS) Special Needs Program Management Information System (SNPMIS)

Clinical Support (CS) PMO

The CS PMO delivers a suite of clinical support resource management and surveillance and readiness information technology capabilities that support the delivery of healthcare to our service members. The Clinical Support PMO makes multi-level health care management information available by receiving, validating, editing, processing, aggregating, and integrating all data as a result of health care encounters for the military active duty, retirees, and their dependents. This information is necessary not only at the front lines of health care delivery at the military treatment facilities, but also for decision-makers in the three services and the defense health agency. *Items will be replaced by MHS GENESIS.

· Centralized Credentials Quality Assurance System (CCQAS)

· (Joint) Patient Safety Reporting (JPSR/PSR)* projected to move to CBIS PMO in FY25 or 26

· Defense Occupational and Environmental Health Readiness System - Hearing Conservation (DOEHRS-HC)

· Defense Occupational and Environmental Health Readiness System – Industrial Hygiene (DOEHRS-IH)

· Individual Longitudinal Exposure Record (ILER)

· Spectacle Request Transmission System (SRTS)

· Defense Medical Human Resources Systems – Internet (DMHRSi)

· Electronic Institutional Review Board (eIRB)

· Bureau of Medicine (Navy) Manpower Information System ll (BUMIS ll)

· Equal Employment Opportunity (EEO)

· Purchased Care Operations System (PCOS)

· Patient Encounter Processing and Reporting (PEPR)

· TRICARE Encounter Data (TED)

· Ektropy (EKT)/ MHS Planning, Programming, Budgeting, Execution Tool (MP2BET)

· Expense Assignment System (EAS IV)

· Protected Health Information Management Tool (PHIMT)

· Freedom of Information Act Express (FOIAXpress)

MEDLOG PMO

As the solution and medical logistics IT capability provider, the Medical Logistics Information Technology (MEDLOG IT) PMO develops and sustains IT systems that support MHS medical logistics and acquisition. MEDLOG IT systems serve more than 24,000 users and process more than 940,000 supply chain transactions daily with annual supply requisitions valued at $4.5 billion.

MEDLOG Programs

· Defense Medical Logistics - Enterprise Solution (DML-ES)

Health Services Support (HSS) PMO

The Health Services Support (HSS) PMO is responsible for acquiring, deploying, and maintaining information technology applications used across the Military Health System. The PMO supports the acquisition, deployment, and maintenance of information technology solutions to improve business, readiness, and force health protection.

HSS Programs

· Aeromedical Service Information Management System (ASIMS)

· DoD Cancer Registry (DoDCR) *projected to move to CBIS PMO in FY24

· Enterprise Clinical Voice Communications (ECVC)

· Navy Medicine Online (NMO)

· Patient Queuing and Notification System (PQNS)

· Veterinary Service Information Management System (VSIMS)

· Veterinary Services Systems Management (VSSM)

· DHA Global Integrated Communications System (DGICS)

· Enterprise Blood Management System (EBMS) – Donor

Program Support Branch (PSB)

The mission of the Program Support Branch is to provide a team that is capable and accountable for acquisition program support to the program offices applying standard and transparent acquisition management. PSB provides key acquisition and program support services to the Solution Delivery Program Management and Program Executive Office. Services of this branch includes:

· Acquisition Support

· Schedule Management

· Support Agreements

· Interoperability

· Legacy IT System Decommissioning Planning and Execution

· Requirements, Agile Management

· Governance/Transfers

· Testing & Evaluation

· Test Coordinating

· Test Centers

· Quality Assurance

· Risk, Issue, Opportunity (RIO) Management

· Strategic Planning/Metric

· Audit Readiness

Technology Support Branch

TSB provides IT support to the PEO-MS Program Management Offices and will stand up a Digital Transformation Center in support of Platform Adoption. Services of this branch includes:

· Configuration Management

· Cyber security

· Operations

· Software asset management

· Systems engineering

Tools/Common services TSB Provides:

· Application Lifecycle Management (ALM also known as Serena)

· Business Intelligence Common Services (BCS)

· Identity Authentication Services (iAS)

· Resource Interface Elements (RIE)

· SDD-V Hosting (Capacity Services)

Solutions Resource Management Branch

The mission of the Solutions Resource Management Branch (SRMB) is to support the Program Managers (PMs), Branch Chiefs, and SDD leadership with the required planning, budgeting, and funding execution activities to successfully support their programs and projects. Services of this branch includes:

· Contract Development and Management

· Cost Estimation

· Portfolio Management

· Budget Management

· Defense Travel System (DTS) Administration

· Invoice Support.

Business Staff Branch

The goal of the Business Staff branch is to provide organizational training, administrative services; Human Capital Management; and support Facilities, Logistics, and Tier 1 IT requests. This branch manages a variety of personnel activities such as time and attendance, teleworking, performance management, employee promotions, taskers, ceremonies, and the internship program for SDD staff. Also, there is a goal to develop and reinforce a unified SDD brand, enhance engagement of SDD stakeholders across system lifecycle, develop a proactive and comprehensive approach to SDD communications, and provide robust system adoption/organizational change management consulting services.

The services of this branch include:

· Administrative Services

· Facilities and Logistics

· Organizational Training

· Human Capital Management

· Tasker Management

· Stakeholder Engagement

· Communication Products

· Graphics & Multimedia

· Executive Communications

· Publications

· Events Planning

1.4 Objectives: Objectives: This requirement is to provide various business and technical activities in support of the ADHCA, PEO MS/CIO (J-6), SDD and RMED and sustaining base systems. The objective of this award is to provide skilled resources to support the ADHCA and PEO Medical Systems/CIO (J-6) mission and support to all SDD’s Programs and Branches by providing technical and business support activities. Among the requirements for both organizations are support services for configuration management, requirements management, contracting for a variety of requirements through various vendors, financial and administration support for Wounded Warrior and sustaining base systems, oversight of deployment and training vendors, project support where required as members of project management IPTs, web content and technical support and other technical support with respect to office applications. The Program Management objectives include various phases of financial management, administration support, execution of business requirements and the Business Enterprise Architecture, and support to the SDD acquisition function in accordance with the FAR and other applicable Federal regulations, policies, and standards.

1.5 Scope:

ADHCA

Services include support of the following activities and tasks:

· Service Request/Delivery Management Program Support

· Transition Program Management Support for Executive Agencies and Defense Centers of Excellence

· Strategic Alignment Program Management Support

· Conference Management Support

· PEO Medical Systems/CIO (J-6) Speaking Engagements

· Military Personnel Management Program Support

· Executive Management Support & Special Projects

· Executive Meeting Support

· Senior Subject Matter Expert Support

· General Office Administrative Support

SDD and RMED

This requirement provides for program management services in support of various SDD program management business and technical functions necessary for sustaining all Solution Delivery Division (SDD) product-lines. The contractor shall assist the SDD Program by performing a variety of functions, such as, but not limited to: configuration management, requirements management, assist with acquisition planning processes and services, financial services, deployment activities and other business, technical and administration activities, all supporting SDD product-lines. Base systems supported are: AHLTA, Composite Health Care System (CHCS), Enterprise Blood Management System (EBMS), Healthcare Artifact and Image Management Solution (HAIMS), Essentris, and other smaller projects. Wounded Warrior applications supported under the requirements of this Order are: 1) HAIMS, 2) AHLTA Web Print, 3) Deployable Tele-Radiological Systems (DTRS), 4) Defense Finance and Accounting Service (DFAS) Interface, 5) Integrated Health Registry Framework (iHRF) and 6) Interagency Comprehensive Plan (ICP). Additional requirements under this task order are to support SDD through the Federal Information System Controls Audit Manual (FISCAM), a mandated effort by the Government Accountability Office (GAO) and the PEO Medical Systems/CIO (J-6), which will enable LEAP Core to identify processes and implement corrective actions required from pre-audit activities.

1.6 Period of Performance (PoP): 12 Month period of performance (1 October 2024 through 30 September 2025).

1.6.1.1 Transition in period: Non-Applicable

1.6.1.2 Transition-out period: The transition-out plan (CDRL A003) shall facilitate the accomplishment of a seamless transition from the incumbent to an incoming contractor/Government personnel at the expiration of the contract.

1.6.1.2.1 The contractor shall comply with transition-out requirements of the DHA for contractors who have been issued a CAC or who generate “records”, as defined by DoD (records manual), including DoD-directed disposition of records, and others displayed on the In/Out (I/O) Processing Portal.

1.7 Administrative Specifications

1.7.1 Place of performance: The following locations are where Government occupied office space may be provided and considered ON-SITE support.

1. Defense Health Headquarters (DHHQ) located at 7700 Arlington Blvd, Falls Church, VA 22042-5101

1. Joint Base San Antonio (JBSA) Fort Sam Houston, 2720 Howitzer, San Antonio, TX 78234

1.7.2 Recognized Federal holidays: The contractor is not required to perform during the following Holidays, unless directed by the contracting officer.

Independence Day

1.7.3 Hours of Operation: The contractor is responsible for conducting business Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

· ADHCA: 0700 hours to 1700 hours

· SDD: 0800 hours to 1700 hours

· RMED: 0800 hours to 1700 hours

1.7.4 Emergency Services: On occasion, services may be required to support an activation or exercise of contingency plans outside the normal duty hours.

1.7.4 Telework: The contractor is authorized to enable contractor staff to telework when on-site presence is not required. The contractor shall provide adequate oversight of work products to ensure contract adherence. Contractors shall have formal telework policies in place if telework is employed. Telework arrangements on individual task orders shall commence with Contracting Officer Representative (COR) approval under the following conditions:

· Teleworking on the part of the company is voluntary;

· Telework shall not result in an increase in contract price;

· The contractor is responsible for continuity of performance in accordance with the terms of this contract;

· Company requests to telework shall be approved by the Contracting Officer (CO) and/or the COR; and

1.8 Contractor Travel: The contractor may be required to travel within the Continental United States (CONUS), and within the National Capitol Region (NCR) to perform services in their accomplishment of the tasks. Contractor shall be authorized travel expenses consistent with the cost principles and procedures in Federal Acquisition Regulation (FAR) Part 31.2, Travel Costs and the limitations of funds specified in this contract. All travel requires Government approval/authorization and notification to the Contracting Officer Representative (COR). Travel within 50 miles, one-way, of the employee’s daily work location shall not be authorized reimbursement for any travel expenses.

Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the Contractor. Travel costs shall be incurred and billed in accordance with FAR Part 31 and Department of Defense Instruction (DoDI) 5154.31, Commercial Travel Management. Costs for these expenses will be reviewed, certified, and approved by the COR. All travel and transportation shall utilize commercial sources and carriers. The Government will not pay for business class or first-class travel. Lodging and meals shall be reimbursed in accordance with regulations defined in FAR PART 31 and DoDI 5154.31, Commercial Travel Management.

The Government is providing a Not To Exceed COST travel line item in the amount of $75,000.00. However, actual travel must be preapproved by the COR and contractor travel must have occurred in order to be billed. All travel will be billed in increments set forth by the quantities outlined in the award. All excess funding not used will be de-obligated from the travel line item.

All travel requires Government approval/authorization and notification to the COR. Travel is anticipated for HIMSS and DHITS planning and attendance; Developmental Team (Associate Corps Chief) support; quarterly All Hands meetings.

"SE Support for Sr. Leadership visit to MS&T PMO &

1.9 Other Direct Costs (ODC):

ODCs will be proposed and incorporated into each of the firm fixed price performance CLINs associated with the applicable task area. Actual ODC purchases must be pre-approved by the COR prior to purchase. ODCs shall consist of Equipment (monitors, telephone services, ancillary IT equipment), Supplies, Conference Registration Fees (HIMSS, Open Text Word, DHITS, MHS Summit), and Stakeholder Engagement Design Tools subscription.

1.10 Quality

1.10.1 Quality Control (QC) (CDRL A001): The contractor shall develop and maintain an effective QC program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure nonrecurrence of defective services. The contractor’s QC program is the means by which the work complies with stated requirements. The draft Quality Control Plan (QCP) shall be included as an attachment to the non-cost/price proposal. The draft QCP shall document how the offeror will meet and comply with the quality standards established in this PWS. After acceptance of the QCP, the contractor shall receive the Contracting Officer’s (CO) acceptance in writing of any proposed change to his QC system.

1.10.2 Quality Assurance (QA): The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan provides a systematic method for the Government to evaluate performance and to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.11 Contractor personnel

1.11.1 CAC Requirements: For all contractors who will work in Government facilities, the Facilities Security Officer (FSO)/Company's Security Point of Contact (POC) will provide the Government all the required information per the DHA CAC request process current version 2.1, January 2018, or more recent when updated. See process attached at Part 7, Attachment 7.1.1 of the PWS. A CAC is the standard identification for eligible DoD contractor personnel.

1.11.1.1 The contractor shall return all CACs to the COR upon the departure of the contractor(s).

1.11.2 Contractor onboarding and training. The contractor shall complete all requirements, training, and forms as prescribed in the following requirements:

1.11.2.1 The DHA’s “Onboarding Portal for Contractor Employees” is located at the DHA Onboarding and Offboarding Portal at https://info.health.mil/cos/admin/hr/IO/SitePages/Home.aspx

1.11.2.2 The DHA’s contractor training instructions embedded at Part 7 Attachment 7.1.2.

1.11.2.3 The contractor shall comply with onboarding requirements of the DHA for contractors needing to be issued CAC identification, including DoD- and DHA-directed training and forms submission, prior to network access, as displayed in the In/Out-Processing Portal at: https://info.health.mil/cos/admin/hr/IO/SitePages/home.aspx (note: Public Key Infrastructure (PKI)-restricted, printed versions available).

1.11.2.4 The DHA’s new employee handbook at Part 7, Attachment 7.1.3.

1.11.4.2 The contractor shall prohibit the use of Government issued keys/key cards by any persons other than the contractor’s employees. The contractor shall prohibit the opening of locked areas by contractor employees to permit entrance of persons other than contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the CO.

1.11.5 Lock Combinations: The contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the contractor’s QCP.

1.12 Key Personnel (Contractor): The contractor shall provide a contract manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the contractor when the manager is absent shall be designated in writing to the CO. The contract manager or alternate shall have full authority to act for the contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00 a.m. to 5:00 p.m., Monday thru Friday except Federal holidays or when the government facility is closed for administrative reasons. Qualifications for all key personnel are listed below:

The following personnel are considered key personnel by the Government:

DAD IO/J6

· Project Manager

· Minimum of 6 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Senior Subject Matter Expert

· Minimum of 6 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Business Process Analyst

· Minimum of 2 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Functional Consultant Level 2

· Experience: Minimum of 4 years of consulting and/or directly relevant industry experience

· Education: Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience

· Subject Matter Expert (SME)

· Minimum of 6 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Technical Consultant Level 2

· Minimum of 7 years of consulting and/or directly relevant industry experience.

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

SDD

· Administration Support Level 2

· Minimum of 6 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Analyst Level 2

· Minimum 2 years consulting and/or directly relevant industry experience

· Minimum High School Diploma or equivalent in a related field or has equivalent work experience.

· Analyst Level 4

· Minimum of 4 years of consulting and/or directly relevant industry experience

· Minimum Bachelor’s Degree or equivalent in a related field or has equivalent work experience.

· Subject Matter Expert (SME)

· Minimum of 6 years of consulting and/or directly relevant industry experience. Hold a degree in a clinical field such as Master’s Degree in Informatics and be board certified in their specialty.

· Minimum Master’s Degree or equivalent. Will have an education in or related to change management field such as Lean Six Sigma Black Belt, Change Management Certification, and Business Process Re-engineering certificate. Experience and certification in Project Management, Business Administration, and Health Information Technology.

Enterprise Blood Management System (EBMS)

· Project Manager – Advanced Technology: shall have as a minimum, 6 or more years’ experience and/or Project Management Professional (PMP) certification with a minimum of 5 years relative experience leading in organizational construct such as project management in military health system (MHS) information technology.

· Subject Matter Expert

· The subject matter expert(s) must have as a minimum 5 or more years’ experience supporting an MHS IT system in the areas of deployment, maintenance, sustainment, and training. The SMEs should be trained and certified in American Association of Blood Banks (AABB), Food Drug Administration (FDA), College of American Pathologists (CAP), Association for Advancement of Medical Instrumentation (AAMI) practices, policies, and procedures.

1.13 Data Rights: The Government will retain rights to all data produced in the course of developing, deploying, training, using, and supporting DHA or other federal agencies that utilize this order. All documents and materials developed or produced under this contract – regardless of whether such documents and materials are identified as CDRLs under the contract – shall be the sole property of the Government. The contractor may not use such documents and materials for any non-Governmental purpose without the advance written permission of the Contracting Officer or the Contracting Officer’s Representative.

1.14 Reporting

1.14.1 Service Contract Reporting (SCR): Not applicable.

1.14.2 Non-Disclosure Agreement (NDA), DHA Form 49 (Part 7, Attachment 2): All DHA Government contractor personnel who will obtain access to proprietary, classified, or confidential information or any information release of which is protected or governed by law or regulation associated with DHA acquisitions shall be required to complete and sign a DHA contractor NDA (DHA Form 49) prior to beginning work on the subject contract. The contractor shall execute an NDA on behalf of the company and shall ensure that all staff assigned to, including all subcontractors and consultants, or other personnel performing on contract/Task order execute an NDA protecting the procurement sensitive information of the Government and the proprietary information of other contractors. The NDA shall be executed not later than (NLT) first day of employment and to be renewed upon exercising a contract option period. Assignment of staff who has not executed this statement or failure to adhere to this statement shall constitute default on the part of the contractor. The contractor shall maintain originally signed NDAs of individual employees and provide copy to the COR.

1.14.4 Government’s COR: The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor contractor's performance and notifies both the CO and contractor of any deficiencies; coordinate availability of government furnished property; and provide site entry of contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting contract.

1.14.5 Post award conference/periodic progress meetings: The contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The CO, COR, and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the CO will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.14.6 DHA Health IT is being strategically managed. DHA's CO, Program Manager and other appropriate Government personnel may meet periodically to assess enterprise level performance of contractors and issues related to Health IT acquisition. As part of the tasks in section 5, data will be gathered through CDRL A005 (DD Form 1423-1). Enterprise level data will be collected and may be used as a source for Past Performance in Contract Performance Assessment Reporting System (CPARS). The CDRL will reside as an exhibit to the PWS when applicable to this effort, See Part 7, Technical Exhibit 1.

1.14.7 As part of the task in section 5.1.1, Monthly performance report CDRL includes providing the prescribed documentation to the Government in a timely manner. Information provided will include contract specific details on contractor availability, requirements delivered and accepted by the Government, schedule variances and small business compliance. See Technical Part 7, Technical Exhibit 1 – CDRL A002 Monthly Performance Report.

1.16.1 FSO/Company's Security POC shall notify the DHA Personnel Security Office after being awarded a contract that requires access to a DoD system. Contractor personnel requiring access to the HA/DHA networks for performance of their tasks require a background investigation and the security awareness training. The contractor shall be prepared for this process as it could take two (2) or more weeks. The FSO/Security POC shall submit a Standard Form (SF) 85/86 to DHA's Personnel Security Office for a background investigation.

1.16.2 Company's FSO/Security POC must notify the Personnel Security Office when the contractor has submitted the SF-85/86. The FSO/Security POC, or the COR must notify the DHA Personnel Security Office in writing of a contractor's termination from the contract, including the termination date.

1.17 Personnel Security

1.17.1 The contractor shall comply with DoD 8570.01-M, “Information Assurance Workforce Improvement Program, CH4” November 10, 2015 as amended; 8500.01, “Cybersecurity”, dated March 14, 2014; DoD Manual (DoDM) 6025.18, “Implementation of the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule Compliance in DoD Health Care Programs” dated March 3, 2019, Department of Defense Instruction (DoDI) 6025.18 “HIPAA Privacy Rule Compliance in DoD Health Care Programs”, dated March 13, 2019; and DoDM 5200.02 “Procedures for the DoD Personnel Security Program (PSP),” incorporation change 3, effective September 24, 2020. Contractor responsibilities for ensuring personnel security include, but are not limited to, meeting the following requirements:

1.17.1.1 Follow the DHA Personnel Security Office guidelines for submittal of security clearances. Contact the DHA Personnel Security Office for guidance on the appropriate background investigation required for personnel on the contract. The DHA Personnel Security Office can be reached at (703) 275-6038.

1.17.1.2 Initiate, maintain, and document personnel security investigations appropriate to the individual’s responsibilities and required access to Controlled Unclassified Information (CUI).

1.17.1.3 DHA Personnel Security Office does not deny any access to any automated information system (AIS), network, or Controlled Unclassified Information (CUI). If a contractor receives an unfavorable background investigation, the request for access will be sent back to the FSO for further action. Any unfavorable adjudication will result in DHA Personnel Security Office not signing off on any access request.

PART 2

2.0 DEFINITIONS, ACRONYMS, AND APPLICABLE PUBLICATIONS/INSTRUCTIONS

2.1 Definitions:

2.1.1 Category D: Information Technology (IT) and Telecommunications Services (called D-Services)

2.1.2 Category R: Support (Professional/Administrative/Management) Services (called R-Services)

2.1.3 Contracting Officer (CO): A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

2.1.4 Contracting Officer’s Representative (COR): An individual, including a contracting officer’s technical representative (COTR), designated, and authorized in writing by the CO to perform specific technical or administrative functions. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5 Nonpersonal services contract: a contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

2.1.6 Quality Assurance Surveillance Plan (QASP): An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance. The Government may either prepare the QASP or require the offerors to submit a proposed QASP for the Government’s consideration in development of the Government’s plan.

2.1.7 RESERVED

2.2 Acronyms:

EHR