2024 The University of Alabama in Huntsville Procurement and Business Services Vendor Customer Service Survey_Rev. 4.23.2024.pdf
PDF 34 KB Posted
- Solicitation number
- RFI001
- Issued by
- Madison County, Alabama
About this file
This document is a 2024 Vendor Customer Service Survey issued by The University of Alabama in Huntsville (UAH) Procurement and Business Services Department. The survey aims to gather feedback from vendors and potential business partners about their experiences with the university's procurement services, with all surveys to be completed and submitted by Wednesday, May 22, 2024. The survey requests participants to rate various aspects of procurement staff performance, including courtesy, professionalism, knowledge level, information accuracy, communication, and overall service quality, using a scale ranging from "Outstanding" to "Poor" or "Unable to Rate".
The survey also includes a section exploring vendors' interest in potential purchasing training topics, such as how to do business with UAH, registering through the e-Bid system, vendor registration processes, fundamentals of responding to solicitations, and completing procurement forms. Participants have the option to provide contact information if UAH needs clarification on their survey responses, with the email purch@uah.edu provided for additional procurement process inquiries. The university indicates that the survey responses will help develop a comprehensive training program to assist vendors during the procurement process, demonstrating a commitment to improving vendor interactions and support.
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2024 The University of Alabama in Huntsville Procurement and Business Services Vendor Customer Service Survey
In an effort to provide you with excellent customer service, please take a moment to complete this survey based on your interaction(s) with the services provided to you by The University of Alabama in Huntsville Procurement and Business Services Department. All surveys are to be completed and submitted no later than Wednesday, May 22, 2024. Thank you in advance for your participation and your honesty as this department looks forward to working with you.
Please rate your level of satisfaction with the following items:
Procurement Staff Outstanding Above Satisfactory
Satisfactory Somewhat Satisfactory
Poor Unable to Rate
Courtesy, professionalism and responsiveness
Knowledge level demonstrated by Procurement staff
Accuracy of information provided by Procurement staff
Speed and timeliness of Procurement staff
Communication and level of interaction demonstrated by Procurement staff
Overall rating of Procurement staff
Please share any comments or suggestions that would enhance the level of customer service provided by Procurement staff.
Please provide your interest in the following topics:
Purchasing Training Topics
Yes No Comments
How to do business with The University of Alabama in Huntsville?
How to register through the e-Bid system to know about upcoming solicitations?
How to register as a vendor?
What fundamentals do I need to know when responding to a solicitation (Invitation to Bids, Request for Proposals, etc.)?
How to complete forms for Procurement or Procure to Pay Process?
Other topic/topics:
Your response to the Procurement Training Topics will assist the UAH Procurement and Business Services Department in developing its upcoming comprehensive training program to assist you during the procurement process.
(For additional information or assistance with the procurement process, please email purch@uah.edu to address any inquiries you may have.)
May we contact you if clarity is needed for any of your responses? Yes ___ OR No ___
If you responded ‘Yes’ to the above question, please provide your information below:
Name: ______________________________________________
Company Name: _____________________________________
Phone Number: ______________________________________
Email Address: ______________________________________
Please feel free to add additional pages for comments. Thank you for your interest in doing business with The University of Alabama in Huntsville.
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