QA IT Managed Services 2-22 Final.docx

Office of Inspector General Legal Services Corporation

3333 K Street, NW, 3rd Floor Washington, DC 20007-3558

202.295.1660 (p) www.oig.lsc.gov 2/22/2022

IT Managed Services RFP Questions and Answers

1. Who is the vendor of the 6 on-premises switches? The current vendors are Cisco and Linksys.

2. Who is the vendor of the firewall? The current vendor is Fortinet.

3. The RFP mentions virus, spam, and malware protection. In the RACI, it's listed as an OIG IT responsibility. Who is the vendor of the solution? The current vendor is Trend Micro.

4. What security/compliance frameworks does the OIG follow at the OS level? (For example, CIS Benchmarks, DISA STIGS, etc.) Currently there is no formal framework as the LSC-OIG has traditionally adhered to many of the NIST standards. The LSC-OIG is seeking to implement the appropriate IT controls and compliances as the assessments described in the RFP are completed.

5. Does the OIG cloud infrastructure follow FedRAMP guidelines? The cloud infrastructure does not follow FedRAMP guidelines. The Legal Services Corporation is a District of Columbia 503.c non-profit, and the OIG is not on a federal government computing platform.

6. What is the current patching solution (WSUS, SCCM, etc.)? The current solution is the Windows Server Update Services.

7. Is there a system monitoring solution in place, or can the IT contractor propose/implement their own solution? Currently, there is not a system monitoring solution in place and the OIG will be seeking proposed implementation of a monitoring solution for review/approval once the assessments are completed.

8. Who is responsible for vulnerability and compliance scanning? The scanning responsibility is currently designated to the LSC-OIG Senior Information Technology Cybersecurity Specialist.

9. Who is the incumbent contractor? ECS Federal.

10. Please mention exact names and count of existing Microsoft Licenses you are currently using. 30 Microsoft 365 Audio Conferencing, 36 Microsoft 365 E3, 15 Microsoft Visio, 31 Enterprise Mobility + Security, 6 Microsoft Server Standard 2012 r2 , 1 Microsoft 2016 SQL Standard, 1 Microsoft SQL Standard 2017, 5 Microsoft Server 2016 Standard.

11. What are the Total Number of users who need Managed Services? 50, as mentioned in current environment of the company, or 30 as mentioned in Appendix B point no. 5? The current technical environment refers to the 50 licensed user email accounts combined with shared mailboxes. The LSC-OIG currently has approximately 30 users.

12. As Communication Square operates remotely, can you tell how often do you need on-site visits? Not frequently. There could be the occasional need for onsite visits when new server and network equipment is being put into production and old equipment removed.

13. What company is currently providing these services? And how long has the current Company been serving the OIG LSC? The current vendor is ECS Federal. They have been serving the OIG for 6 years. The current vendor has announced they do not plan to send a proposal in response to this RFP.

14. How much did the OIG LSC pay for the Services for the last two (2) years? The last 2 contract years the OIG paid $141,000 and $150,000.

15. Is the current Company’s office serving the OIG LSC located in the city where the OIG LSC resides? Yes. ECS has several offices in the DC metro area.

16. How many individuals, by labor category, are currently supporting this contract by the incumbent? Of those individuals, how many are onsite (customer facility) and how many are offsite at the contractor facility? Roles and individuals supporting: Project Manager (1), Technical writer (1), Systems Engineer (2), Cyber Security Analyst (1), Service Coordinator (served by the project manager), O365 Software Engineer (1), Software Engineer (1), Graphics Designer (1).

No contractors regularly work onsite at the OIG’s offices.

17. Are the current Services the same as those described in the RFP? Yes, however we have dropped website support and 508 document compliance support in this RFP.

18. What ITSM system does the OIG LSC use? Does the OIG LSC plan to keep using that system? The OIG will use the ITSM of the vendor.

19. What are the key elements or aspects of the Services provided currently would the OIG LSC like to improve upon in the future? Timely helpdesk support and IT security and disaster recovery policy creation.

20. What is the annual budget for this RFP? $150,000.

21. What was last year’s spending? $150,000.

22. What is the annual overall IT budget? The overall OIG IT budget including OIG IT personnel, equipment, software licenses and is approximately $750,000. Of that the annual OIG budget on IT consultants is $425,000.

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