Spanish_and_English_Speaking_Responder_3-28-18.pdf

World Trade Center Health Program

Outreach and Education

Spanish and English-Speaking Responder Population

Performance Work Statement (PWS)

I. Purpose:

To provide outreach and education support to English and Non-English Speaking responders affected by the September

11, 2001, terrorist attacks in New York City. Responders include emergency responders, recovery and clean-up workers who were adversely affected by the September 11, 2001, terrorist attacks in New York City. For a full list of responder eligibility, visit: www.cdc.gov/wtc. Outreach and education may include responders in the New York Metropolitan Area1 and/or responders who have relocated to other areas of the United States

II. Background:

The World Trade Center Health Program (WTCHP) is administered by the National Institute for Occupational Safety and

Health (NIOSH). Information on this program is available at http://www.cdc.gov/wtc

The James Zadroga 9/11 Health and Compensation Act of 2010 established a Federal program to support monitoring and treatment benefits for emergency responders, recovery and cleanup workers of the September 11, 2001 terrorist attacks in

New York City, at the Pentagon, and in Shanksville, Pennsylvania; and residents, building occupants, and area workers who were adversely affected by the September 11, 2001 terrorist attacks in New York City. This PWS shall be limited to the

World Trade Center English and Spanish-Speaking Responders affected by the NYC attacks.

Note: For more detailed descriptions of eligibility, please refer to section 3311 (responders) of The James Zadroga

9/11Health and Compensation Act of 2010.

III. Scope or Mission:

The Government will consider proposals which address the outreach and educational needs and provide clear strategies to perform the tasks outlined in this PWS for the English and Spanish-Speaking responder population affected by the September

11, 2001 terrorist attached in New York City.

IV. Anticipated Period of Performance:

Base Period: September 15, 2018 – September 14, 2019

Option Period: September 15, 2019 – September 14, 2020

Option Period: September 15, 2020 – September 14, 2021

V. Tasks:

Contractors shall develop, coordinate, and manage outreach and education strategies and activities for recruitment and retention of English and Spanish-speaking eligible responders in the WTCHP (from the 9/11/01 terrorist attacks) by performing the following:

1. Use a minimum of two culturally-appropriate social media services and digital platforms. These can include, but are not limited to, Facebook, Twitter, YouTube and Instagram. Post a minimum of 5 organic (newly developed messages) per month per channel (platform). Provide 10 re-posts per month total across all channels/platforms to share content developed by other appropriate entities or the contractor. Posts shall use social and digital platforms services that target the English speaking and Spanish-Speaking responder community to increase awareness and education on eligibility, application process and benefits of the WTCHP responder program. . All social media messages must be in compliance with 508 standards. Technical assistance will be available from NIOSH to assist with meeting 508 compliance.

2. Serve as Subject Matter Expert for Spanish-speaking eligible responders. In this capacity, plan and conduct a discussion group session (in Spanish) in the base year of this contract to explore perceived barriers to enrollment with the Latino Community and how outreach messaging can be improved. Draft plan (submitted in English) for

1 New York metropolitan area means the combined statistical areas comprising the Bridgeport-Stamford-Norwalk, CT

Metropolitan Statistical Area; Kingston, NY Metropolitan Statistical Area; New Haven-Milford, CT Metropolitan Statistical

Area; New York-Northern New Jersey-Long Island, NY-NJ-PA Metropolitan Statistical Area; Poughkeepsie-Newburgh-

Middletown, NY Metropolitan Statistical Area; Torrington, CT Metropolitan Statistical Area; Trenton-Ewing, NJ

Metropolitan Statistical Area, as defined in OMB Bulletin 10-02, December 1, 2009.

http://www.cdc.gov/wtc http://www.cdc.gov/wtc discussion group session will be due with the technical proposal, and final plan due no later than 60 days after award. Detailed notes and recommendations will be provided to NIOSH (in English) within 30 days of conducted discussion group session.

3. As Subject Matter Expert for the Spanish-speaking targeted community, develop 3 resources per year, to improve and enhance outreach and education on eligibility, application and benefits of the WTCHP to the targeted community. All developed resources shall be co-branded, reviewed and approved by NIOSH and may include:

a. Translation into Spanish, of previously developed materials by the WTCHP.

b. Newly developed print materials in Spanish, for distribution at meetings, events, and other outreach activities.

c. Resource materials translated into Spanish to appear in print media such as newspapers and magazines in the NYC metro area.

4. Develop and broadcast one public service announcement each year, delivered in Spanish and English, using radio or television services to increase awareness and education on eligibility and benefits of the WTCHP for targeted community. The PSA must be approved by the WTCHP in advance of publication. Any television broadcast must include closed captioning to comply with 508 regulations.

5. Plan and conduct 2 outreach and education events per year targeting English-Speaking Responders. Proposed events should include 25-50 attendees. A draft work plan detailing the month and location of outreach and education events is due with the technical proposal and final work plan is due no later than 60 days after award. Proposed budget should be consistent with planned number of attendees at the event. Proposed budget should be consistent with planned number of attendees at the event.

At a minimum each proposed event should include the following:

Presentation provided on eligibility, application process and benefits of the WTCHP.

Two or more Outreach staff to answer questions regarding eligibility, application process and benefits of the WTCHP and assist with preparing enrollment applications and required supporting documentation, while adhering to HIPAA/Privacy Act regulations. The WTCHP will provide training for contractors not familiar with the Program.

Printed WTCHP materials for distribution including pre-printed WTCHP enrollment forms.

Assist currently enrolled WTCHP responders with any outreach and education needs by referring individuals with Program concerns and questions to the WTCHP Call Center.

Notify NIOSH and appropriate WTCHP entities in at least 15 days in advance of meetings and events so that whenever feasible and appropriate NIOSH staff and outreach partners may attend.

6. Plan and conduct 2 outreach and education events per year targeting Spanish-Speaking Responders. Proposed events should include 25-50 attendees. A draft work plan detailing the month and location of outreach and education events is due with the technical proposal and final work plan is due no later than 60 days after award. Proposed budget should be consistent with planned number of attendees at the event.

At a minimum each proposed event should include the following:

Presentation provided in Spanish on eligibility, application process and benefits of the WTCHP.

Two or more Outreach staff to answer questions regarding eligibility, application process and benefits of the WTCHP in both Spanish and English and assist with preparing enrollment applications and required supporting documentation, while adhering to HIPAA/Privacy Act regulations. The WTCHP will provide training for contractors not familiar with the Program.

Printed WTCHP materials for distribution in both Spanish and English, (including pre-printed WTCHP enrollment forms in Spanish).

Assist currently enrolled WTCHP Spanish responders with any outreach and education needs by referring individuals with Program concerns and questions to the WTCHP Call Center.

Notify NIOSH and appropriate WTCHP entities in at least 15 days in advance of meetings and events so that whenever feasible and appropriate NIOSH staff and outreach partners may attend.

7. Coordinate education and outreach activities with designated NIOSH individual(s).

8. Attend 12 monthly teleconference meetings with the Centers of Excellence, World Trade Center Health Registry and other outreach and education awardees, to coordinate outreach activities. Participation in monthly teleconference calls shall include: providing, report of previous month’s outreach and education activities conducted, and any upcoming planned outreach and education activities.

9. Attend one annual in-person meeting in the NYC area with designated NIOSH individual(s).

10. Provide NIOSH with 12 monthly progress reports and an annual (final) report. Monthly reports shall detail the status of all contract tasks, and social media activity and discuss any challenges encountered. The Final report shall provide a detailed narrative summarizing activities performed for that contract period, methods used by the contractor to assess successful completion of contract tasks, the status of contract task and social media activities.

VI. Key Personnel:

The key personnel specified in this contract are considered to be essential to work performance. At least 30 days prior to the contractor voluntarily diverting any of the specified individuals to other programs or contracts the Contractor shall notify the

Contracting Officer and shall submit a justification for the diversion or replacement and a request to replace the individual.

The request must identify the proposed replacement and provide an explanation of how the replacement's skills, experience, and credentials meet or exceed the requirements of the contract (including, when applicable, Human Subjects Testing requirements). If the employee of the contractor is terminated for cause or separates from the contractor voluntarily with less than thirty days’ notice, the Contractor shall provide the maximum notice practicable under the circumstances. The

Contractor shall not divert, replace, or announce any such change to key personnel without the written consent of the

Contracting Officer. The contract will be modified to add or delete key personnel as necessary to reflect the agreement of the parties. If a suitability determination of the approved substituted key personnel is required, the contractor shall comply with the instructions in clause titled “Suitability Determination Requirements (Nov 2002)” to obtain the determination.

Name Labor Category

Program Manager

*Outreach Specialist proficient in Spanish

* As defined as Level 3 (S-3), of The Interagency Language Roundtable (ILR) Scale. Proficiency in Spanish will be verified by a written and oral assessment.

More information can be found at https://casemed.case.edu/registrar/pdfs/Scale_ILR.pdf

IT Security:

HHSAR Provision, 352.239-73: Electronic and Information Technology Accessibility Notice

(a) Section 508 of the Rehabilitation Act of 1973 (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 and the Architectural and Transportation Barriers Compliance Board Electronic and Information (EIT) Accessibility

Standards (36 CFR part 1194), require that when Federal agencies develop, procure, maintain, or use electronic and information technology, Federal employees with disabilities have access to and use of information and data that is comparable to the access and use by Federal employees who are not individuals with disabilities, unless an undue burden would be imposed on the agency. Section 508 also requires that individuals with disabilities, who are members of the public seeking information or services from a Federal agency, have access to and use of information and data that is comparable to that provided to the public who are not individuals with disabilities, unless an undue burden would be imposed on the agency.

(b) Accordingly, any offeror responding to this solicitation must comply with established HHS EIT accessibility standards.

Information about Section 508 is available at http://www.hhs.gov/web/508. The complete text of the Section 508 Final

Provisions can be accessed at http://www.access-board.gov/sec508/standards.htm.

(c) The Section 508 accessibility standards applicable to this contract are: 1194.

205 WCAG 2.0 Level A & AA Success Criteria

302 Functional Performance Criteria

502 Inoperability with Assistive Technology

504 Authoring Tools

602 Support Documentation

603 Support Services

In order to facilitate the Government's determination whether proposed EIT supplies meet applicable Section 508 accessibility standards, offerors must submit an HHS Section 508 Product Assessment Template, in accordance with its completion instructions. The purpose of the template is to assist HHS acquisition and program officials in determining whether proposed EIT supplies conform to applicable Section 508 accessibility standards. The template allows offerors or developers to self-evaluate their supplies and documentation detail - whether they conform to a specific Section 508 accessibility standard, and any underway remediation efforts addressing conformance issues. Instructions for preparing the

HHS Section 508 Evaluation Template are available under Section 508 policy on the HHS Web site http://hhs.gov/web/508.

https://casemed.case.edu/registrar/pdfs/Scale_ILR.pdf http://www.hhs.gov/web/508 http://www.access-board.gov/sec508/standards.htm http://hhs.gov/web/508

In order to facilitate the Government's determination whether proposed EIT services meet applicable Section 508 accessibility standards, offerors must provide enough information to assist the Government in determining that the EIT services conform to Section 508 accessibility standards, including any underway remediation efforts addressing conformance issues.

(d) Respondents to this solicitation must identify any exception to Section 508 requirements. If a offeror claims its supplies or services meet applicable Section 508 accessibility standards, and it is later determined by the Government, i.e., after award of a contract or order, that supplies or services delivered do not conform to the accessibility standards, remediation of the supplies or services to the level of conformance specified in the contract will be the responsibility of the Contractor at its expense.

(End of provision)