2015-4317_Addendum_1.pdf

This is Addendum 1 to Request for Quote (RFQ) 2015-4317 issued by the California State Board of Equalization for Verint Premium Support for Avaya WFO R11. The addendum extends the quote submission deadline to Thursday, May 5, 2016 at 2:00 p.m. and modifies the contract term to run from May 16, 2016 through May 15, 2017. The document provides additional information based on vendor questions regarding maintenance support for Avaya Workforce Optimization Advanced R11 Package.

The current provider is identified as Carousel Industries (contract expired). The document includes BOE's customer number (258347) and contact information for the Verint Representative Randall Johnson who can provide details about system maintenance needs and licensing requirements. Vendors are instructed to contact the Verint representative to obtain specific part numbers and feature activation information needed to submit accurate quotes. All quotes should be submitted via email to Kay.Weaver@boe.ca.gov.