Draft PWS.pdf

Performance Work Statement (PWS)

For

Facility Operations Contract Services (Including Custodial Services, Land and Grounds Maintenance, Refuse Removal, Snow Removal, and Pest Control)

Locations: Whitefish Border Patrol Station and Eureka Border Patrol Station

Address: Spokane Sector Stations of Whitefish owned, leased and Eureka Border BPS

WTF owned-1295 HWY 93 W, WTF leased 1335 HWY 93 W, Whitefish MT

59937 Eureka BPS 7695 Airport RD Eureka MT 59917

U.S. Customs & Border Protection U.S. Customs & Border Protection

Change Control Log

Table of Contents

1. INTRODUCTION

2. GENERAL REQUIREMENTS

3. SCOPE ............................................................................................... ERROR! BOOKMARK NOT DEFINED.

4. APPLICABLE LAWS AND REGULATIONS

5. CUSTODIAL SERVICES

6. LAND AND GROUNDS MAINTENANCE

7. REFUSE REMOVAL

8. SNOW REMOVAL

9. PEST CONTROL

10. GOVERNMENT FURNISHED ITEMS

11. CONTRACTOR FURNISHED ITEMS

12. PLACE OF PERFORMANCE

13. PERIOD OF PERFORMANCE

14. CONSERVATION OF UTILITIES

15. CONTRACTOR SUPERVISION RESPONSIBILITIES

16. SUSTAINABILITY REQUIREMENTS

17. ACCIDENT REPORT PROCEDURES

18. USE OF GOVERNMENT PREMISES

19. CONTRACTOR LEGAL REQUIREMENTS, PERMITS/CODE COMPLIANCE

20. HAZARDOUS MATERIALS

21. PHYSICAL SECURITY

22. CONDUCT, SUPERVISION, SCHEDULES, MANAGER QUALIFICATIONS

23. QUALITY CONTROL PROGRAM

24. GOVERNMENT QUALITY ASSURANCE PROCEDURES AND REQUIREMENTS FOR

REMEDYING DEFECTS

25. INVOICE DEDUCTIONS FOR DEFICIENT CONTRACTOR PERFORMANCE….………………

26. CONTRACTING OFFICER AUTHORITY

27. CONTRACTING OFFICER REPRESENTATIVE (COR) RESPONSIBILITIES

28. POINTS OF CONTACT

29. DEFINITIONS/ACRONYMS

30. PERFORMANCE REQUIREMENTS SUMMARY……………………………………………………….32

31. CONTRACT DELIVERABLES………………………………………………………………………...…..42

ATTACHMENT A – WORKSITE IDENTIFICATION FACT SHEET

ATTACHMENT B – FACILITY SERVICES TASK AND FREQUENCY CHART

Performance Work Statement (PWS)

1. Introduction The purpose of this contract is to obtain facility operational services in support of U.S. Customs and Border Protection (CBP), U.S. Border Patrol, Spokane Sector, Whitefish Border Patrol Station (BPS) (both owned and leased facilities) and Eureka Border Patrol Station. including 3 station listed as Whitefish BPS owned, Whitefish BPS Leased, and Eureka BPS. Location and building information for each station is provided in Attachment A: Worksite Identification Fact Sheet. Under this contract the Contractor shall provide custodial, grounds maintenance, pest control, snow and ice removal, and refuse/trash removal services. The service requirements for each location are the same except as otherwise noted.

2. General Requirements All work shall be performed as specified at the U.S. Customs and Border Protection Border Patrol Station sites defined in Section 12, Place of Performance, and Attachment A.

Service work shall be performed five days per week, Monday through Friday, except for snow removal and pest control, which shall be performed seven days per week as needed in accordance with Sections 8 and 9, including on federal holidays. Services shall be performed between the hours of 6:00 a.m. and 4:00 p.m. No work shall be performed when the Government does not have personnel on duty unless prior approval is obtained from the Contracting Officer’s Representative (COR). Heavy duty cleaning shall be scheduled in advance and completed after the normal working hours of the building occupants. “Heavy duty cleaning” is defined as any custodial cleaning work that will negatively impact the production of the CBP staff.

Except for snow removal and pest control, the Contractor is not required to perform on the days on which the following federal holidays are observed by the government:

New Year’s Day Labor Day Martin Luther King Day Columbus Day

Washington’s Birthday Veterans Day Memorial Day Thanksgiving Day Juneteenth Christmas Day

Independence Day The “Facility Services Task and Frequency Chart” in Attachment B defines the minimum tasks and frequencies of work to be performed by the Contractor.

The Contractor shall comply with all applicable environmental and sustainability requirements as specified in Section 16, Sustainability Requirements.

3. Scope The Contractor shall provide the following five services needed to properly maintain and maximize the useful life of CBP facilities: custodial cleaning, grounds maintenance, refuse/trash removal, snow and ice removal, and pest control services. Specific service requirements and quality standards are provided for each service category in Sections 5 through 9.

The Contractor shall provide all management, supervision, labor, transportation, supplies, materials, and equipment required to ensure the efficient and effective execution of these services, except as otherwise stated in Section 10, Government-Furnished Items, or elsewhere in this contract. The Contractor shall plan, schedule, coordinate all services, as applicable, and ensure that the facilities are maintained in a clean, neat, and professional appearance at all times.

The Contractor shall immediately notify the COR of any needed repairs, adjustments, or improvements at the facility that are needed for the successful execution of their assigned tasks.

The “Facility Services Task and Frequency” Chart for this property is set forth in Attachment B of this PWS.

4. Applicable Laws and Regulations

• The Contractor shall comply with all applicable Federal, State and local laws, executive orders, rules and regulations, and installation-specific rules and regulations applicable to its performance under this contract.

• Commercial standards shall be utilized to the maximum extent practicable consistent with the terms and conditions of this contract.

5. Custodial Services

a. Vacuum Carpet The Contractor shall vacuum all carpeted floor areas so that after vacuuming the carpet is clean and free of all visible litter, dust, debris, foreign matter, and embedded soil.

b. Shampoo Carpet All locations with carpet shall be shampooed per the carpet manufacturer’s recommendations, and commercial shampooing standards, to be free of spots, stains, chemicals and moisture. The carpet shall be free of unsavory odors, including lingering cleaning product odors.

c. Carpet Spot Cleaning The Contractor shall spot clean the carpets to remove all spots and stains. All stains that cannot be removed, tears, burns, and raveling shall be brought to the attention of the COR so that additional steps can be taken to maintain the carpet.

d. Sweep/Vacuum Floors The Contractor shall sweep or vacuum all non-carpeted floor surfaces, including corners and abutments, so that after sweeping the floors are free of spills, trash, visible litter, dirt, dust, and other debris. No spills, trash, litter, dirt, dust, or debris shall be left in corners, under furniture, or behind doors. The Contractor shall move chairs, trash receptacles, and easily movable items to sweep or vacuum underneath and return them to their original positions.

e. Mopping Floors The Contractor shall damp mop and spray buff vinyl tile and resilient flooring areas as specified by the material manufacturer’s recommendations. After mopping the floors shall be clean and free of dirt, water streaks, rust stains, mop marks, string, gum, grease, tar, and all foreign matter and present an overall clean and shiny appearance. The Contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

f. Spray Buff Floors Laminate flooring and ceramic tile floors shall be spray buffed. After the floor surfaces have been cleaned the Contractor shall apply an approved spray buff compound that meets the floor skid coefficient of 0.30-0.43 as established by ASTM E303-93 and buff it into the floors so that the floors have a glossy appearance and are free of scuffmarks, stains and discolorations. The Contractor shall display caution signs when spray buffing floors in an area where people other than contract personnel are or will be present before the floors are thoroughly dry.

g. Wax Removal and Apply New Wax Old wax shall be removed by using stripping pads, stripping solutions, or a combination of both. Strip and wax all tile and vinyl floors, except for ceramic tile floors, in accordance with the manufacturer’s specifications for the floor type being waxed. The applied wax must have a skid coefficient of 0.30-0.43 as established by ASTM E303-93. Avoid getting rinse solution on any surfaces other than the floor. Ceramic tile floors shall not be waxed. All new coats of wax shall be applied to the floor and allowed to dry so that the finish is clean, glossy and uniform in all areas. There shall be no build-up of wax in corners, at doorstops, or next to carpeted areas. Care shall be taken to assure that floor wax is not applied or distributed to doors, walls, cove base, furniture or cabinetry.

h. Clean Walk-Off Mats The Contractor shall vacuum all carpet-type entry walk-off mats to remove soil and grit and to restore the resiliency of the carpet pile. Severely soiled walk-off mats shall be removed and heavily cleaned as needed. The Contractor shall sweep, vacuum, or hose down rubber or polyester entrance mats to remove their soil and grit. Soil and moisture underneath entrance mats shall be removed by the Contractor and mats returned to their normal location after the surfaces have dried.

i. Remove Trash The Contractor shall empty and return to their initial location all wastebaskets, cigarette butt receptacles (ash trays, butt cans, etc.), and other trash containers within the area, including exterior receptacles. Boxes, cans, and papers placed near a trash receptacle marked “TRASH” shall be removed by the Contractor. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The Contractor shall remove ashes and debris from community cigarette butt receptacles and place in a nonflammable container. The Contractor shall dispose of trash in plastic bags secured with bag ties. The Contractor shall pick up any trash that may fall from the dumpsters during the removal of collected trash. All solid waste collected as a requirement of this contract shall be placed in dumpster containers on site.

j. Perform Low Dusting The Contractor shall thoroughly remove dust from all horizontal surfaces on windows, walls, and furniture below 8’0” above the floor. After dusting, all dust, lint, litter, and dry soil shall be removed from the surfaces and furnishings, equipment, ledges, window sills, hand rails, etc.

NOTE: In dusting of horizontal spaces, working papers on desks shall not be disturbed.

The Contractor shall not dust typewriters, computers, or other computer equipment, business machines, or equipment of a similar nature.

k. Clean Glass The Contractor shall damp clean mirrors and both sides of all interior glass (excluding windows), display cases, glass trim, partitions, bookcases and any other glass within approximately 8’0” of the floor. After cleaning the glass, there shall be no traces of film, dirt, smudges, water, or tape. The cleaned glass shall not be cloudy.

l. Window Cleaning The Contractor shall clean interior and exterior window surfaces, so that after the windows have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sills, and glass.

m. Clean Exercise Room Equipment Using a germicidal disinfectant, wipe down the surfaces of the exercise equipment, including the mats beneath the equipment, to remove perspiration, dirt, soils and bacteria. When done the exercise equipment shall be free of dirt, dust, streaks, perspiration, soils, and spots. Ensure that the chemical dwell time specified by the manufacturer has been met.

n. Clean Drinking Fountains The porcelain or stainless steel surfaces and nozzles shall be clean and bright and free from all calcium carbonate, dust, spots, stains, and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, chewing gum and other debris during the course of the day.

o. Perform Spot Cleaning The Contractor shall perform spot cleaning by removing smudges, fingerprints, marks, stains, and streaks from the washable surfaces of walls, partitions, baseboards, doors, floors and fixtures. The Contractor shall use an approved germicidal disinfectant to clean restrooms, locker rooms, exercise rooms, break areas, and drinking fountains. The Contractor shall polish brass hardware, floor drains and clean-out covers, aluminum bars, metal fixtures and surfaces, and metal panels on doors with a polishing compound. The cleaning and polishing products shall be those recommended by the material manufacturer for the surfaces being polished. The Contractor shall be responsible for damage to surfaces caused by cleaning chemicals or compounds. The Contractor shall repair or replace damaged property to the satisfaction of the Government. After spot cleaning by the Contractor, the surfaces shall have a clean, uniform appearance, free of streaks, smudges, fingerprints, spots, stains, marks, and other evidence of removed soil.

p. Restroom/Locker Room/ Exercise Room/Holding Cell Cleaning The restroom, locker room, Exercise Room, shower, and holding cell floors shall be swept so that they are free of visible litter, dust, and foreign debris, and accessible areas shall be damp mopped. The Contractor shall disinfect all surfaces of partitions, stalls, faces of toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces (e.g., floors, walls, countertops, etc.) using a germicidal detergent. The Contractor shall be responsible for damage to fixtures caused by cleaning agents. The Contractor shall repair or replace damaged property to the satisfaction of the Government.

q. De-scaling Restrooms, Showers, Holding Cells Using an approved chemical descaler, the Contractor shall descale toilet bowls, urinals, mop sinks, and wash basins to remove accumulated scale and chemical deposits. The entire surface shall be maintained free from streaks, stains, scale, scum, urine deposits, rust stains, and calcium carbonate.

NOTE: Holding cells shall only be entered for the purpose of cleaning or re-supplying when detainees are not present. Only authorized Government personnel are allowed to access holding cells when detainees are being processed.

r. Supply Restrooms, Locker Rooms, Kitchen/Break Areas, Holding Cells The Contractor shall initially supply restrooms, locker rooms, kitchens, break areas, and holding cells with toilet paper, paper towels, plastic garbage bags and liners for inside and outside garbage cans, and hand soap. After this initial supply the rooms shall be checked regularly and stocked so that supplies do not run out prior to the next re-supply period. When large activities are scheduled by the command, additional stock shall be made available so that it does not run out during the activity.

In accordance with FAR clause 52.208-9, Contractor Use of Mandatory Sources of Supply or Services, supplies provided by the Contractor for Government use that are on the Procurement List maintained by the Committee for Purchase From People Who Are Blind or Severely Disabled are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase From People Who Are Blind or Severely Disabled (the Committee) under 41 U.S.C.8504.

NOTE: The Contractor shall replenish all dispensers in all toilet rooms to maximum capacity during the last day of the contract period. Paper supplies and hand soap remaining at the termination of the last official workday shall not be removed from the dispensers. Contractors may elect to change out the dispensers at the beginning of their contract, at their own cost, to allow them to standardize with their paper goods supplier. The old dispensers and any new dispensers shall remain the property of the government.

s. Perform High Dusting The Contractor shall perform high dusting so that after dusting all dust, lint, cobwebs, litter, and dry soil shall be removed from all surfaces 8’0” or more above the floor surface, including but not limited to window blinds, ceiling fans, crown molding, and air supply/return vents.

t. Clean Light Fixtures The Contractor shall clean both permanently mounted and freestanding light fixtures. All light fixtures shall be kept free of bugs, dirt, dust, grease, and other foreign matter. This includes all light fixtures inside and outside the building except pole-mounted fixtures that require a bucket truck to access. Ceiling-mounted fixtures above the 8’0” height shall be cleaned on the “Perform High Dusting” schedule.

u. Check and replace light bulbs The Contractor shall check all interior and exterior lighting fixtures regularly to determine which bulbs have failed. The Contractor shall report the pole-mounted lights that are not working to the COR for replacement. All other lights shall be re-lamped within 24 hours. When new bulbs are installed by the Contractor, the month/year shall be recorded in ink on the base of the bulb. Any fixtures that do not illuminate after re-lamping shall be reported to the COR for additional repair efforts. The Government will provide a user stock of bulbs for each facility’s standard bulbs. Specialty bulbs that are not stocked shall be noted and requested by the Contractor through the COR. The Contractor shall request additional user stock from the COR when their supplies get low. The Contractor is responsible for installing new bulbs/lamps, not for furnishing them.

v. Clean Window Blinds All window blinds shall be cleaned regularly to maintain a clean and fresh appearance. All louvers, sashes, cords, and panels shall be cleaned and kept free from dust, dirt, and stains, and shall not be sticky to the touch. Any broken louvers, cords, or defective blinds shall be reported to the COR for additional repair efforts.

w. Snow and Ice Removal under 2” Snow removal under 2” is considered to be part of the regular custodial services. Snow shall be removed from the regular high traffic and entrance walkways. De-icer shall be applied as needed to keep these areas free from ice.

6. Land and Grounds Maintenance NOTE: Because of varying, uncontrollable, weather conditions that affect the growth of vegetation, tasks shall be performed as often as necessary in order to meet the established performance standards, with the exception of routine grounds cleaning (see Section 6(a)), which shall be performed daily. The Contractor is expected to maintain the grounds in a manner that will present a well-groomed appearance throughout the year and eliminate unwanted vegetative growth.

The Contractor shall sign into the station log or provide notice upon arrival before beginning work.

a. Perform Grounds Cleaning The Contractor shall clean grounds, landscape beds, driveways, parking areas, indoor parking areas, and sidewalks so that after cleaning they are free of dirt, dust, paper, trash, bottles and other discarded material. The Contractor shall remove empty boxes and cans from the premises. Outdoor parking areas shall be cleaned to remove caked mud and dirt. Oil-type stains from parking areas shall be degreased and cleaned when present.

b. Grass Mowing Grass shall not be cut while wet from heavy dew or rainfall, unless the job is specifically authorized by the COR. The Contractor shall mow all lawn areas on the property such that a uniform grass height between 1½” to 3” is maintained at all times. All grass shall present a well-groomed appearance at all times. Where practical, each successive mowing shall be in different directions, at approximately right angles to the direction of the previous mowing.

The cutting edges of all mowing equipment used shall be kept in sharp condition. Bruising (grass blade ends turn brown) or rough cutting of grass is not acceptable. Mowers shall be of a type that causes clippings to be distributed evenly over the cut area. Cut grass clippings shall not be visible when dried. Use of a mulching mower or clippings catcher may be used. If the mowers used cause the grass to windrow, the windrowed grass shall be removed and hauled away from Government property to prevent thatch buildup. Aeration shall be done every other year or as needed as determined by the COR.

c. Maintenance of Non-Landscaped Areas The Contractor shall mow all non-irrigated, landscaped areas including barrow ditch along road, swales, ponds, and water retainage areas at regular intervals during the year so that the vegetative growth does not exceed a height of six inches. Cuttings in these areas shall not be left in rows or piles that deprive the vegetation of sunlight. Cuttings shall be removed or dispersed by mulching-type blades.

d. Fence Lines The base of fence lines shall be maintained as a “no grow” band 3-4 inches wide on each side of the fence base. Non-permanent chemical means shall be used to prevent vegetative growth.

e. Grass Edging Grass adjacent to asphalt or concrete walks or driveways shall be trimmed and present a neat appearance. The Contractor shall trim grass so as to maintain a growth-free area between 1" and 1½” away from obstacles such as buildings, curbs, walkways, flagpoles, signs, parking lots, and mow curbs. The Contractor shall remove the roots of all weeds so as to maintain a 12" diameter growth-free area around trunks of all trees and shrubs. Edging shall be achieved through mechanical, non-chemical means.

f. Weed Control Weeds on building grounds shall be controlled and eliminated in order to present a neat, well-maintained appearance at all times. The Contractor shall maintain all landscaped areas (lawn and flowerbeds) weed-free. All noxious weeds, vines, and other unwanted vegetation shall be removed from all asphalt, concrete and building foundation perimeters either by mechanical or non-permanent chemical means.

Environmentally safe chemicals approved for public use, or available off the self in stores, shall be applied. If applicable, Safety Data Sheets (SDS) must be presented to the COR prior to application.

g. Fertilizing The Contractor shall spread fertilizer over landscaped areas so that the fertilizer covers the area evenly. Lawn areas shall be fertilized as needed to ensure that they maintain a healthy green color and appearance. The Contactor shall provide equipment to spread fertilizer.

The areas where fertilizer has been spread shall be watered to a depth of 1” after applying fertilizer.

h. Watering The Contractor shall water shrubs, bushes, flowerbeds, hedges, trees and lawn areas. Watering shall be accomplished so that all landscaped areas are watered as needed per the specific plant needs and weather conditions during the growing season. The Government will provide hoses and sprinklers if no irrigation system is installed. Eureka Station does not have an irrigation system and will require hoses and sprinklers, which will be furnished by the Government for Contractor use.

i. Lawn Irrigation System Maintenance The Contractor shall maintain the installed irrigation system to ensure that all shrubs, flowerbeds, hedges, trees, and irrigated lawn areas receive proper watering. Watering shall be accomplished so that all areas are watered as needed per the specific plant needs and weather conditions during the growing season. The Government shall provide hoses and sprinklers if the irrigation system is not available. The Contractor shall properly maintain and winterize the irrigation system or hoses to prevent freeze damage and provide re-activation service when the threat of cold weather damage has safely passed. This includes properly blowing out the system and any necessary procedures to ensure the system is properly winterized. The Contractor shall verify that all features of the irrigation system are in proper operating order and all obstructions removed as soon as discovered. This includes all valves and controls of the irrigation system. The Contractor is responsible for maintaining and repairing the irrigation system up to the main water shut-off value for the system.

j. Rake and Remove Leaves Fence areas, shrub beds, flowerbeds, turf areas, sidewalks, drains, roadways and other surfaces shall be maintained free of leaves and other debris. Leaves shall be removed from all areas where they have been blown or scattered.

k. Parking Lots and Driveways The Contractor shall clean all asphalt and concrete parking lots and driveways so that they are free of trash, gravel, mud, weeds, leaves, rocks and other debris. Air blowers may be used to assist with the cleaning as long as all remaining loose, unsightly debris is removed before the Contractor departs. Weeds growing in cracks shall be mechanically removed or eliminated through the use of an environmentally safe herbicide. The SDS information for it shall be provided by the Contractor to the COR. Oil spills shall be cleaned using an oil-absorbent compound or COR-approved alternate, environmentally safe material provided by the Contractor. The compound shall not be left on the lot overnight. The Contractor shall take full responsibility for the proper disposal of oil-contaminated materials. The driveway or parking lot shall be free of oil or stains that can be tracked onto the sidewalk or into the building. Vehicles which have apparent leaks of oil, coolant, fuel, or other liquids shall have their license plate information provided to the COR so that vehicle repairs can be made to control the leakages. Gravel driveways and lots shall be kept weed and debris free. Areas being cleaned shall be marked off with Contractor-provided traffic cones.

l. Shrubs and Bushes Shrubs and hedges shall be trimmed in a box fashion before new growth exceeds five inches. They shall be pruned and trimmed to stay off the building at least 6 inches.

They shall be irrigated to keep bushes alive and vibrant.

7. Refuse Removal Disposal Procedures All rubbish, trash, garbage, solid waste, brush and grass clippings, and recyclable materials shall be removed from the premises to a disposal facility certified by the State/local government for such disposal. The Contractor shall provide all necessary dumpsters, equipment, permits, insurance, personnel, can liners, and supervision to perform this work. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash shall be removed from the premises as often as necessary to ensure a sanitary and odor-free environment.

There shall be no overflow refuse left around containers or in the trash rooms. If this service is subcontracted, the Contractor shall be responsible for making all payments for the regular removal of refuse to the trash collection vendor and shall keep the payments up to date for these services.

All Contractor-furnished dumpsters and disposal bins shall be removed from the premises at the end of the contract.

Container Locations The current locations of dumpsters shall be maintained by the Contractor and coordination of pickups with the trash collection vendor (if a subcontractor) shall be performed by the Contractor.

8. Snow Removal The guidelines outlined in this document DO NOT in any way supersede the CBP Emergency Procedures Manual, but provide supplemental guidance for site security and achieving the maximum vehicle and pedestrian safety relative to snow and ice conditions on this property.

General Requirements The Contractor is fully responsible for the plowing, collection and removal of snow and ice. De-icing and sanding shall be performed as needed in order to have the sidewalks and pavement be as bare as the weather will permit, and all hazardous ice-slipping areas shall be eliminated. The Contractor must furnish the equipment necessary to perform these tasks efficiently. Snow and ice removal shall be performed, as needed, seven days per week, including on federal holidays.

The Contractor shall meet with the COR initially after contract award and prior to October 15th each year thereafter to review, develop and submit an annual snow removal plan tailored for the site. The snow removal plan shall be submitted no later than October 15th of each year and approved by the COR. This plan shall identify snow piling points or storage areas, priority areas for clearing, structures and low curbs, manhole covers, grates, and speed bumps that will need to be avoided when the snow is being pushed and collected. In addition, the snow removal plan shall identify all proposed ice removal materials.

A schedule shall be established that provides sufficient time for the parking and traffic lanes to be cleared before the scheduled workday, including weekends. Each workday currently begins at 6:00 a.m. Business hours are subject to change during the life of this contract. Snow removal must be completed at least 30 minutes prior to the beginning of the scheduled workday.

Priority of Service If the Contractor (or snow removal subcontractor) performs other snow removal services in the local community, the CBP properties covered by this contract shall be listed and serviced as the highest-priority properties, other than hospitals and emergency routes, on the Contractor’s snow removal commitment list. Performance shall begin automatically and immediately without request or call from the government when local daily or overnight snow accumulations reach two (2) inches. The Contractor shall ensure that snow and ice removal is completed 30 minutes prior to the time that building occupants report for work, which is currently 6:00 a.m. local time.

Snow Removal Service The Contractor shall perform snow removal when snow accumulations reach two (2) inches or more on a level surface. Additionally, ice removal shall be performed whenever there is ice accumulation of any amount (e.g., due to freezing rain). Ice or other hazardous conditions shall be treated with approved ice removal materials only. Ice materials approved shall be non-corrosive and safe for animals, including dogs and horses. If authorized in advance by the COR, the Contractor may temporarily suspend snow removal during a continuous snowfall event. On a case-by-case basis, safety concerns may require the COR to provide additional instructions prior to or during snow removal in order to address unusual conditions that pose a risk to the safety of CBP employees or the public.

The Contractor shall be responsible for monitoring snow and ice conditions and responding with the appropriate manpower and equipment to ensure the removal areas are clear of ice and snow accumulations. When snowfall (or continuous snowfall) is deep enough to cause drifting or snow accumulations two (2) inches or more, removal areas shall be automatically plowed, blown or pushed clear at least 30 minutes before the scheduled workday (currently 6:00 a.m.) in order to ensure safe essential pedestrian and vehicle traffic.

Ice melt and sand shall be used to reduce slipping hazards due to ice and snow as needed. Safety Data Seets (SDS’s) shall be provided to the COR. Calcium Chloride, or another non-concrete damaging product, shall be used on all concrete surfaces and concrete sidewalks. Other ice melt materials and methods, as approved by the COR in the snow removal plan, may be used on concrete and asphalt surfaces. Ice melt products must be “Pet Safe” for dogs. A 10 ft. clear path, at least 36 inches wide, must be made from any entrance door to areas such as a parking lot and other non-sidewalk areas.

When time permits, snow and ice shall be removed from all on-site catch basins to allow adequate runoff of melting ice and snow. No snow or ice shall be dumped on or near trees, shrubs, or flower beds. Grass areas and other collection areas identified on the snow removal plan shall be used as the primary accumulation areas as approved by the COR. Snow may be deposited in the storm water runoff retaining areas/ponds. No snow may be piled over areas that are a septic system or septic drain field area.

Snow and ice must be moved off site if there is insufficient space on the property to accommodate the piling of snow, or when it becomes so high that it interferes with the operations or parking on the property. This snow must be removed and hauled off site by the Contractor to an appropriate snow dump area in compliance with City, County and other local ordinances.

All snow and ice removal work shall be performed in a manner so as not to encumber walkways, entrances, exits, or streets. The primary focus of all these removal efforts is to maximize the safety of the Border Patrol station staff and the general public.

Removal Areas Removal areas include entrances, steps, landings, sidewalks, roadways, parking areas and other hard surface areas subject to vehicle and pedestrian traffic. Normally used pathways by staff shall also be kept as clear as the weather permits. All vehicle and man gates, gate traverse pathways, sensors, card readers, and signage shall be kept clear to allow for their proper functioning.

Special Removal Areas Snow shall be removed from in front of garage doors. Shovel around bulk gasoline tanks, gates, generator, gate access controls, HVAC outside systems, Radiation Portal Monitoring (RPM) equipment, areas around the dumpster, and gate entrance and exit traffic lanes. The concrete area around gasoline fuel stations shall be kept bare from the tank to the edge of the island slab. Areas around card swipe access points shall also be kept clear of snow to allow for full access by either a vehicle or a pedestrian, based on the individual-intended type of access.

Cleaning The Contractor shall remove all debris prior to beginning the work of snow removal.

The area shall be policed for any remaining trash or debris and hauled away from Government property by the Contractor. After the last snowfall that required plowing, the Contractor shall remove all excess sand, rock, and debris that have accumulated on the landscaped areas, sidewalks, driveways, and parking areas during the course of the winter. This excess material shall be removed from the site as needed so as not to accumulate on landscaped areas or clog on-site drainage systems.

Damage Repair/Replacement The Contractor is responsible for the repair or replacement of any damage caused by the snow removal activities, including, but not limited to, damage to lawns, landscaping, fencing, light poles, pavement, curbs, sidewalks, etc. The Contractor shall identify all obstructions, low curbs, manhole covers, drainage grates, bollards, and other elements of the Government’s buildings and grounds so that they can be marked by flagging and noted on the snow removal plan to minimize damage during the snow and ice removal process.

Equipment and Labor Requirements The Contractor shall furnish the necessary labor and supervision to clear snow and ice from the facility. The Contractor shall furnish trucks, snow blowers, and any other equipment required to complete the snow plowing or snow and ice removal process effectively and in a timely manner. The Contractor shall furnish capable, trained, and licensed drivers in sufficient numbers to ensure that vehicles are operated safely and efficiently. The Contractor shall furnish relief drivers, when extended periods of work require it, in accordance with State and Federal laws. All equipment must be in proper mechanical operating condition and fully equipped with all safety harnesses, traction chains and tracks, guards, accessories, and lights as required for their safe and efficient operation. All vehicles shall be properly registered and insured in accordance with State laws.

9. Pest Control

a. Supervision Responsibilities The Contractor shall furnish all supervision, labor, material and equipment necessary to accomplish the surveillance, trapping and pesticide application components of the Contractor’s Integrated Pest Management (IPM). The Contractor shall also provide detailed, site-specific recommendations for the structural and procedural modifications necessary to achieve thorough pest elimination and prevention.

b. General Worksite Information Refer to Attachment A, Worksite Identification Fact Sheet, for site-specific information. Access to facilities shall be coordinated with the COR or designated local Government Point of Contact (GPOC) during the hours of operation as specified. The Contractor shall physically show the COR or GPOC where the extermination materials were applied during the visit. External bait traps shall be child and animal safe and be periodically checked for damage, movement, and proper bait levels.

c. Initial Inspection of Facilities The Contractor shall conduct a thorough initial inspection of each site within 10 calendar days of contract award. The purpose of the initial inspections is for the Contractor to evaluate the pest control needs of all premises, to identify problem areas, and to determine what procedures will be implemented in different areas of the compound.

d. Pest Suppression The Contractor shall eliminate and adequately suppress the following pests, including but not limited to: indoor invasions and outside populations of: snakes; racoons;

skunks; wasps, hornets, yellow jackets, and other stinging insects; rats, mice, and other rodents;

cockroaches; ants; fire ants; pharaoh ants; flies; spiders; ticks; fleas; winged termite swarms; and any other arthropod pests.

e. Integrated Pest Management (IPM) Plan

i. Before rendering service, the Contractor shall provide a comprehensive IPM Plan for the building(s) site specified in this document within 10 calendar days of contract award. The IPM Plan shall describe the Contractor’s proposed control strategies. Control strategies in an IPM Plan shall extend beyond the application of pesticides to include recommended structural and procedural modifications that reduce the food, water, harborage and entry points used by pests.

Each IPM plan shall be reviewed and approved by the COR.

ii. Proposed Methods and Equipment for Service: The Contractor shall provide a summary of proposed control methods, including current labels and Safety Data Sheets (SDS) of all pesticides to be used. SDS’s shall be submitted for: pesticides; application equipment; rodent bait boxes; insect and rodent trapping devices; pest monitoring devices; pest surveillance and detection equipment; and any other pest control devices or equipment that may be used to provide service. All SDS information and product labels shall be submitted with the IPM plan.

Should the Contractor later propose to use a product different than the one proposed in the initial IPM Plan, it shall submit an updated IPM Plan with the proposed change at least 10 calendar days prior to implementation of the new product. Likewise, if the SDS for a product is updated, a new SDS shall be submitted at least 10 calendar days prior to the next application or use of the product.

iii. The IPM plan shall include a complete service schedule that includes the planned frequency of Contractor visits and the approximate duration of each visit, as specified in Section 9(f) below.

iv. The IPM plan shall be submitted within 30 calendar days of contract award. The IPM Plan is subject to the approval of the CO and COR.

f. Service Schedule and Times

Integrated Pest Management involves inspection of the sites, inspecting and treating areas, and providing feedback on problems areas to the COR and designated on-site GPOC. A routine maintenance program consisting of one (1) visit/service every three months is required to minimize or eliminate any pest infestations. The interval between maintenance visits shall not exceed 100 calendar days, unless prior approval of the Contracting Officer is obtained. In the base year, the first routine maintenance service shall occur within 10 calendar days of contract award.

In addition to the required quarterly visits, the Contractor shall perform pest control as often as is needed to adequately control pest populations in accordance with the contract performance standards.

The Contractor must notify the property at least 48 hours in advance of each planned extermination visit and the property must agree with the scheduled date. The Contractor shall perform routine pest control services during the hours of operation unless otherwise approved by the COR. In the event of a possible need for an emergency treatment, the Contractor shall work with the COR to determine whether an emergency situation exists before applying any treatment.

g. Commercial Applicator Technician Licenses The Contractor and technicians shall have the proper pest control licenses required by the state and any other applicable regulatory agency.

h. Performance Standards and Reporting The Contractor shall control pest populations in accordance with the performance standards provided in the Performance Requirements Summary in Section 30. Any problems, issues, or concerns that arise during a property visit shall be reported to the Government POC and COR in writing.

In the event that pest sightings occur between the routine quarterly visits, the Government will notify the Contractor of the sightings. Upon receipt of this notification, the Contractor shall develop a treatment plan and shall respond on site within a reasonable timeframe based on the urgency of the issue. Pest control issues that represent a serious threat to the health or safety of on-site personnel, or which substantially interfere with Government operations, shall be treated as an emergency, in which case pest control service shall be provided as soon as possible, no later than three hours after receipt of notification from the Government, including on weekends and holidays. Other pest control issues shall be responded to and adequately remedied within two business days.

For the purposes of calculating invoice deductions, only pest sightings occurring after the Contractor takes remedial action will be counted as defects, provided that the Contractor responds within the timeframes specified above and provided that the Contractor has performed routine maintenance in accordance with the contract and the Contractor’s Integrated Pest Management Plan.

If no pests are observed for 10 consecutive calendar days following treatment, any subsequent sighting will be treated as a new incident and the response times described above will restart.

i. Recordkeeping The Contractor shall be responsible for maintaining a pest control logbook or file for each building site specified in this contract. Each logbook shall contain the approved IPM Plan for that facility, including labels and SDS sheets for all pesticides used, all pest control devices and equipment used in the building, and the service schedule for the building. The logbooks shall include service tickets or equivalent records documenting the services provided during each service. Each service ticket shall include report forms documenting all pertinent information related to services and treatment provided, including but not limited to pesticide applications, including the type of pesticide, the application rate, and the total amount applied.

Notes regarding any pest sightings or local customer complaints, and an evaluation of the sanitation and environmental status of the building and grounds, shall be recorded in the logbook. The logbook shall be made available to the CO or COR upon request.

j. Use of Pesticides The Contractor shall be responsible for the application of pesticides in accordance with the manufacturer’s instructions. All pesticides used by the Contractor must be registered with the U.S. Environmental Protection Agency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with the manufacturer's instructions and the rules and regulations of all applicable regulatory agencies.

The Contractor shall adhere to the following rules for pesticide selection and use: The Contractor shall use non-pesticide methods of control wherever possible. Pesticide application shall be made to address specific needs and is not subject to a set schedule. As a general rule, application of pesticides in any inside or outside area shall not occur unless visual inspections or monitoring devices indicate the presence of pests in those areas. Preventive pesticide treatment of areas where surveillance indicates a potential insect or rodent infestation is acceptable, if approved by the COR.

When it is determined that a pesticide must be used in order to obtain adequate control, the Contractor shall employ the least hazardous material using the most precise application technique and the minimum quantity of pesticide necessary to achieve control. Application of pesticide liquid, aerosols or dust to exposed surfaces shall be restricted to unique situations where no alternative measures are practical and application is approved by the COR. The Contractor shall take all necessary precautions to ensure staff safety and to ensure that that pesticides are well contained to their site of application.

k. Rodent Control As a general rule, rodent control inside occupied buildings shall be accomplished with mechanical trapping devices. All such devices shall be concealed out of view and in protected areas so as not to be affected by routine cleaning and other operations. Trapping devices shall be checked on a schedule approved in the Contractor’s IPM Plan, no less than every two weeks. The Contractor shall be responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate and timely manner. In circumstances when rodent pesticides are deemed essential for adequate rodent control inside occupied buildings, the Contractor shall obtain the approval of the COR prior to applying any interior rodent pesticide treatment. All rodent pesticides, regardless of packaging, shall be placed either in locations inaccessible to children, pets, wildlife and domestic animals or in EPA-approved, tamper-resistant bait boxes.

As a general rule, rodent pesticide application(s) outside buildings shall emphasize the direct treatment of rodent burrows, wherever feasible.

l. Pest Control Billing: Pest control services may be billed monthly. Dates of treatment and the treatment provided shall be attached to each invoice or recorded on the invoice itself.

10. Government-Furnished Items The following items will be furnished by the Government:

10.1 Electric Power Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of the work.

10.2 Hot and Cold Water Hot and cold water, as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

10.3 Storage Space Space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline may be stored in the buildings. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment. A secured janitor's closet will be provided for storing supplies and equipment.

10.4 Light Bulbs and Lamps Replacement light bulbs and lamps will be furnished by the Government for Contractor installation.

10.5 Hoses and Sprinklers Hoses and sprinklers will be furnished for use in performing watering at Eureka Station.

11. Contractor-Furnished Items The Contractor is responsible for obtaining and/or providing the following items:

11.1 Permits/Licenses In performing the work covered by this contract, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or local government or subdivisions thereof, or by any other duly constituted public authority.

Furthermore, the Contractor shall obey and abide by all applicable laws and ordinances.

11.2 Supervision, Supplies, Materials, Transportation, and Equipment The Contractor shall furnish all supervision, supplies, materials, transportation, and equipment necessary for the completion of the work covered by this contract unless otherwise specified. Upon request of the COR or CO, the Contractor shall submit a list with the names of the manufacturer, the brand name, and the intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. The Contractor must provide the SDS sheets for all chemicals and cleaners.

11.3 Consumable Supplies The Contractor shall furnish all toilet paper, paper towels, plastic garbage bags, trash can liners, and hand soap for Government use in accordance with the requirements of Section 5 of this PWS (“Supply Restrooms, Locker Rooms, Kitchen/Break Areas, Holding Cells”). These products shall be of a type and style which are compatible with dispensers already installed in the building unless the Contractor decides to replace them to facilitate the use of their own products. The products must also meet the sustainability requirements of Section 16.

In accordance with FAR clause 52.208-9, Contractor Use of Mandatory Sources of Supply or Services, supplies provided by the Contractor for Government use that are on the Procurement List maintained by the Committee for Purchase From People Who Are Blind or Severely Disabled are required by law to be obtained from nonprofit agencies participating in the program operated by the Committee for Purchase From People Who Are Blind or Severely Disabled (the Committee) under 41 U.S.C.8504. This includes the following supplies:

• Trash can liners and trash bags

• Toilet paper

• Paper towels

• Hand soap

11.4 Safety and Equipment Condition The Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than Contractor personnel are present before the floors are dry.