Statement_of_Work_-_56734.docx

Statement of Work

Oracle/Sun Premier Support for Systems and Oracle Customer Data and Device Retention Renewal For SRP SUN Mid-range Servers

I. BACKGROUND

The Division of Strategic National Stockpile has as its mission to deliver critical medical assets to the site of a national emergency. To aid in the effectiveness of this mission, the Division maintains hardware support services contracts to ensure the rapid resolution of critical incidents to help reduce downtime.

II. PURPOSE

The purpose is to procure Oracle/Sun Premier support services for the Division’s SUN Mid-range server hardware in order to ensure DSNS operations are continuous and to be able to fulfill mission requirements.

III . SCOPE OF WORK

The vendor will provide all labor, materials, and equipment required in order to fulfill the Oracle/Sun Premier Support for Systems Renewal. Vendor must be able to provide 24/7 coverage and support.

IV. MINIMUM VENDOR QUALIFICATIONS

The vendor shall be an Oracle services authorized partner/reseller.

V. TASKS TO BE PERFORMED

Provision of Oracle/Sun Premier support services associated with the following titles, type, and quantity.

1. Oracle/Sun Hardware, the Solaris Operating system, and data device retention service for the servers listed below.

2. Renewal of support for Oracle contracts SUN-US1042199 (CSI# 16937563, 17123922, 16986833, 17057891, 17030498)

a. Ref: http://www.oracle.com/us/support/systems/premier/index.html

VI. GOVERNMENT FURNISHED MATERIALS

N/A

VII. PERIOD OF PERFORMANCE

10/1/2013 – 9/30/2014

VIII. DELIVERABLES

1. Oracle/Sun Hardware, the Solaris Operating system, and data device retention service for the servers listed below.

2. Renewal of support for Oracle contracts SUN-US1042199 (CSI# 16937563, 17123922, 16986833, 17057891, 17030498)

a. Ref: http://www.oracle.com/us/support/systems/premier/index.html

Oracle Premier Support is defined at http://www.oracle.com/us/support/systems/premier/index.html Complete system support

· Fully-integrated support for your server hardware, OS, and virtualization software

· Mission-critical storage system support 24/7 technical support

· Access to Oracle experts

· Remote diagnostic tools

· Lifetime Support for OS and virtualization software 24/7 online resources

· Oracle knowledgebase

· Product documentation

· Oracle support communities

· Best practices 24/7 hardware service coverage

· Two-hour Onsite Hardware Response¹

· Oracle Auto Service Request

· Experienced field engineers

· OEM replacement parts

· Field Change Orders (FCOs)

IX. PROJECT OFFICER

The Project Officer who is designated as the Contracting Officer’s Technical Representative is:

William Hinegardner Program and Analysis Branch, Division of Strategic National Stockpile Office of Public Health Preparedness and Response

X. PAYMENT TERMS

Payment will be made in accordance with the general procedures of CDC and as stated in the award.