20118732 - OFO LAX K9 Kenneling - Solicitation Att. 1 - Statement of Work.pdf

SOW – OFO Los Angeles K9 Kenneling Services Page 1 of 10

Statement of Work (SOW) U.S. Customs and Border Protection (CBP)

Office of Field Operations (OFO) Los Angeles International Airport K9 Kenneling Services

1. OBJECTIVE:

The purpose of this procurement is to obtain commercial kennel facilities and services that will most effectively support the U.S. Customs and Border Protection (CBP) Canine Enforcement Program and the mission of CBP.

2. SCOPE OF WORK:

It is the intent of CBP to establish a Purchase Order with a canine kenneling facility in the Los Angeles, California area, specifically within nine (9) miles by road one-way departing from the designated Government offices as indicated in Section eight (8) of this SOW. (Distances will be calculated based on the shortest route indicated on Google Maps). The contractor shall provide all of the labor, materials, supervision, and facilities necessary to satisfy the kenneling requirements of CBP’s Canine Enforcement Program location at Los Angeles International Airport in Los Angeles, California as specified in this SOW. The number of canines to be kenneled is nineteen (19).

3. APPLICABLE DOCUMENTS:

The contractor shall comply with all Federal Occupational Safety and Health (OSHA), Environmental Protection Agency (EPA), State, and Local Laws, directives, regulations, ordinances, codes, and other orders as applicable to this type of service. Commercial standards shall be utilized.

4. SPECIFIC TASKS:

4A. General Requirements:

4A.1 Accessibility: All kenneled canines must be accessible and retrievable for duty 24 hours a day, 7 days a week. Regardless of the time of day, a CBP Canine Enforcement Officer, (CEO) must be able to retrieve their assigned canine within 10 minutes of their arrival at the kennel. To meet this requirement, the contractor shall provide each CEO with the necessary means of access (e.g. keys or 24 hour staffing) to independently retrieve their canines. The number of CEOs that will require access to the facility is nineteen (19). The number of canines to be kenneled is nineteen (19).

4A.2 Authorized Access: The contractor shall ensure that only authorized kennel personnel have access to CBP canines. Access to and contact with CBP canines by the

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4A.3 Identification of working canines: The contractor shall ensure that kennel personnel do not identify or point out to anyone the identity and location/runs of CBP canines. At any time, information about the CBP canines shall not be disseminated to anyone, other than CBP CEOs.

4A.4 Operating Environment: In addition to providing suitable space for the canines, the contractor shall ensure that the kennel, access buildings, break areas, and curtilage are kept clean. At all times, the entire kennel site shall be kept in a condition that will not pose a danger to the canines or the CEOs. The kennel site shall be kept in an acceptable sanitary condition. (See Section 4C entitled Sanitation).

4A.5 Designated Representative: A representative designated by the Contracting Officer will be appointed to monitor contractor performance and coordinate technical and administrative matters with the Contracting Officer. The designated representative may conduct a semi-annual review, will provide a report to the Contracting Officer after each review and may conduct additional reviews as necessary. The designated representative will be identified in the Purchase Order.

4A.6 General CBP Canine Guidelines: CBP canines are typically of the sport variety.

CBP canines are working dogs, not pets boarded while their owners are on vacation.

These canines work 8 – 16 hours a day, often in high stress situations. The canines typically weigh between 20-90 pounds. Absent very unique circumstances, no CBP canine will be younger than one year old. The primary purpose of CBP canines is to utilize their extensive training to locate illegal contraband before it enters the United States. Therefore, it is important for these canines to have an appropriate environment to rest in while they are in the kennel facility. (See Sections 4B, 4C, and 4D)

4A.7 Staffing Hours: The kennel facility shall be staffed continuously on site by at least one employee during all active dog hours. The active dog hours for the CBP canines are between the hours of 5:00 a.m. and 6:00 p.m., seven days a week. The staff’s presence will ensure that the requirements for ill canines (Paragraph 4C.2 Health) and the requirements for stool removal (Section 4C. Sanitation) will be met during these active dog hours.

4A.8 Parking: The contractor shall have available parking spaces, on facility grounds to accommodate the government owned vehicles of CBP personnel who are on duty or who are working with the dogs. Sufficient parking and a safe, lighted area to load and unload dogs are required (See Paragraph 4B.9 Lighting). Twenty-four hour access to the parking area is required.

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4B. Facilities and Run Requirements:

The kennels shall be located in a secure location away from the public, with limited access. The kennels shall be located in an area with minimal stimulation. Kennels shall be positioned in a location with maximum protection from the elements. When possible, CBP canines shall be boarded in a location separate from non-CBP canines.

Only one CBP canine shall be in each kennel run at any one time. When kenneling in a chain link fence type design layout, contractor shall ensure an empty kennel, to be used as a “buffer zone”, is kept between any CBP canine and other dogs. When accommodations provide fully partitioned rooms - such as in solid wall construction - a fully empty “buffer” room is not required. The goal of a “buffer zone” is to prevent any contact between the CBP canine and any non-CBP canine and to also prevent any possible disturbances, overstimulation and/or injury to the CBP canine. Regardless of the circumstances, CBP canines cannot be placed in shipping crates or wire cages at any time. At no time shall the contractor permit a non-CBP canine to be kenneled in a CBP kennel run.

4B.1 Floor and Dog Runs: The kennel building shall be constructed with concrete foundations and subfloors. Kennel run floors shall be a sealed hard, non-skid surface (e.g., concrete or tile is acceptable). All concrete surfaces shall be sloped and constructed to allow for adequate drainage for flushing stools and urine from the kennel run. Pooling of liquid is not permitted. Other floors and pathways shall be of a non-skid surface and allow for adequate drainage for flushing stools and urine from the kennel surface. Toys are not permitted in the kennel runs unless specifically authorized by a CBP CEO. The only items permitted in the dog runs are the non-porous dog bed, water bucket, and feed dish.

4B.2 Kennel Runs: Indoor/outdoor and outdoor kennel runs will be considered by CBP.

However, CBP prefers indoor kennel runs as they are more secure and have less external stimuli. The indoor runs provide significantly more protection from the elements. A guillotine type drop door is permissible for the indoor/outdoor runs. All kennel runs shall be disinfected daily with veterinary approved chemicals (See Section 4C. on Sanitation).

Each kennel run must be at least 6 feet long by 4 feet wide, not including the sleeping area.

4B.3 Kennel Run Barriers: If kennel runs use a common barrier to separate adjacent runs, the barrier shall be from the floor to the chain link or canopy top to prevent cross contamination between runs. The barrier must consist of a solid or composite wall at least 48 inches in height from the floor. The remainder of the barrier shall either be a solid wall or wire mesh fence fabric.

4B.4 Doghouses: Kennel runs shall be equipped with either a raised sleeping platform or doghouse. Outside kennel runs shall have the dog’s bedding area enclosed, preferably a doghouse. The doghouse shall have three solid sides and a top. If the facility has outdoor runs, the doghouse shall be positioned in the shaded side of each run. The

SOW – OFO Los Angeles K9 Kenneling Services Page 4 of 10 doghouse shall be large enough to allow the dog to turn freely and provide at least two

(2) inches clearance above the animal’s head while in the standing position.

4B.5 Sleeping Areas/Platforms: Kennel runs will be equipped with either a raised sleeping platform or doghouse made of non-porous materials (e.g. stainless steel or fiberglass). The sleeping area shall ordinarily be equipped with a contractor provided raised sleeping platform. Given the varying needs of CBP canines, CBP may require the contractor to provide a raised sleeping platform made of alternate material or to otherwise accommodate a particular canine’s sleeping area needs. The platform shall be of adequate size to accommodate the dog. If the enclosed bedding area is attached to the kennel run, it shall have two solid walls between the adjacent kennel runs with chain link ends. If the enclosed bedding area is separate from the kennel run it must have four solid walls with an access opening on one end. Access doors to the inside sleeping area, of an indoor/outdoor kennel run, shall be a minimum of 40” high and 28” inches wide.

4B.6 Canopies and Chain Link Tops: Indoor/outdoor and outdoor kennel runs shall be covered with a canopy that will provide shade during all daylight hours. All kennel runs shall have secured chain link tops, to prevent the dog from jumping or climbing out.

4B.7 Heating Ventilation and Cooling: All types of kennel facilities and kennel runs shall have fresh air either through windows, doors, vents or air conditioning. The minimum air temperature shall not be less than 50 degrees F. The maximum air temperature shall not be more than 85 degrees F. Humidity levels shall be maintained within 30 to 70 percent and any odors shall be rapidly eliminated from the building or structure.

4B.8 Fencing and Gates: Wire mesh fence fabric shall be utilized on the runs and gates.

The fabric shall be at least 11-gauge material for 2-inch mesh or at least 13-gauge for 1 ¼-inch mesh. Access gates to each run and sleeping area shall have a positive latching system to prevent the dogs from jumping against the latch and accidentally opening the gate. Kennel facilities shall have a double gate/doors that requires the dog to go through two secure gates/doors to enter/exit the facility and grounds.

Security fencing shall surround all outside runs and break areas. The fence fabric shall meet or exceed 11-gauge steel wire mesh chain link fence. The fabric height, from ground to top of fence, shall be between 6’ and 8’ at all locations. No fence shall be located so that the features of land (its topography) or structures defeat its purpose by allowing passage over, around, or under the fence. The fence shall be kept in good repair at all times. The purpose of this requirement is to restrict access to the kennel from outside. As such, all fencing must meet this requirement.

4B.9 Lighting: The kennel compound, kennel runs, and parking lot shall be sufficiently lighted to provide security and to allow for safe night time activity in removing or returning canines to their kennel runs. All accessible areas will be lit, either by motion sensors or permanent lighting.

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4C. Sanitation:

Kennel runs and sleeping areas shall be disinfected daily with a veterinarian approved solution that disinfects against Avian Influenza, Parvo virus and SARS-CoV-2 and Giardia at a minimum.

Kennel runs shall be washed and stools shall be removed from the runs as often as necessary.

Stools, urine and waste dog food shall not be allowed to remain in a run for more than one (1) hour during required staffing hours (See 4A.7, Staffing Hours). All stools shall be removed within one (1) hour after the facility opens for business or no later than 9:00 a.m. on days when the kennel is not regularly open for business.

All chemicals shall be stored away from any food items or on the floor, capped and in the original labeled containers. Chemicals not in the original container shall be clearly marked. All disinfectants used for cleaning shall have the approval of the Environmental Protection Agency or the State of California.

4C.1 Food and Water Areas: Kennel personnel shall clean food and water utensils every day with hot soapy water. Kennel personnel shall clean utensils used in preparation of food immediately after each food preparation period. Stainless steel feed and water pans shall be provided and used. Empty dog food bags shall be removed and disposed of in a covered container. All food shall be stored in a covered, rodent proof storage container. The area shall be rodent and pest free. The contractor shall provide a refrigerator for special diets and medications. Medication shall be properly labeled and stored in the refrigerator, if necessary. If the water supply comes from an underground well, it shall be tested and approved for human consumption (potable). The kennel shall have potable hot and cold running water. CEOs shall have 24-hour access to the potable hot and cold running water. Self-waterers will not be permitted.

4C.2 Health: The contractor shall ensure that CBP canines are not kenneled in the same room with any animals that are quarantined or are under medical treatment. The kennel must have an isolation area to accommodate those animals currently under quarantine or medical treatments. The contractor will ensure that ill CBP canines will be kenneled and in a different room from other ill privately boarded dogs. The kennel shall have First Aid Kits for personnel and animals. The contractor shall have written procedures to educate employees on how to handle animal related injuries and all contractor personnel shall be trained to follow said procedures.

When a CBP canine requires medication, and the assigned CEO is off-duty, the CEO should make arrangements with the kennel personnel to administer the CBP provided medication to the canine as prescribed.

To ensure the welfare of CBP canines, an exercise regimen will be established for dogs that are not scheduled to work during any four-day period. The exercise regimen will be provided by CBP to the Contractor after award. If the handler is in any non-work status for a consecutive period of four days or more, kennel personnel will exercise the canine.

Accurate exercise logs must be maintained for accountability purposes. The contractor shall observe the appearance and activity of the dogs for signs of illness, wounds, disease

SOW – OFO Los Angeles K9 Kenneling Services Page 6 of 10 and discontent. The contractor shall specifically watch for signs of injury or other changes in the canines’ physical condition.

In the event a CBP owned canine is injured, becomes ill, or is otherwise in distress, the contractor shall contact the Program Management Office (PMO) POCs listed in Section 11, as well as the subject injured or ill canine’s assigned CEO, immediately upon determining the canine is injured, ill, or is otherwise in distress. During the required staffing hours (See 4A.7, Staffing Hours), this contact shall be made within one hour of determining that the canine is injured, ill, or otherwise in distress. If the injury or illness is an emergency, and the PMO POCs and/or assigned CEO cannot be contacted within 1 hour upon determining the canine is injured or ill, the contractor shall take the injured or ill canine to the pre-designated veterinarian. The name and contact information of the authorized veterinarian will be provided by CBP after Purchase Order award. The contact names, titles, and phone numbers of all canine personnel will be provided after Purchase Order award. If the Contractor fails to contact the appropriate Government personnel in a timely manner as aforementioned, Contractor assumes all liability for the canine and any charges that are incurred as a result of not contacting the appropriate Government officials.

In the unlikely event a CBP canine passes away, CBP personnel will take possession of the dog and transport it to the CBP contracted Veterinary Hospital for a necropsy. No CBP canine shall be buried or disposed of by kennel personnel.

4C.3 Bathing: The contractor shall be responsible for bathing all canines a minimum of one time per month per canine. From time-to-time, additional baths may be needed based on request from the COR. On average, only one additional bath total per month will be required; i.e., not all canines will require an additional bath, just one. The contractor’s facility shall have a bathing facility available to bathe the canines. CBP will coordinate bathing of all canines to fit the contractor’s bathing routine and CEO duty schedule.

4C.4 Debris: The compound area where the kennels are located shall be free of all refuse, garbage, trash, and debris. Seeded areas within the compound shall be mowed/chopped and kept free of brush and tall vegetation that could pose a health hazard to the dogs, handlers, or other individuals entering the premises.

4C.5 Flea and Tick Prevention: The contractor shall treat the kennel and surrounding areas to prevent infestation of fleas and ticks. These areas shall be treated on a semi-annual basis, at a minimum, and more if needed.

4C.6 Break Areas: When CBP canines are in the break areas, the area shall be kept free of all toys, e.g., tennis balls.

When a CBP canine breaks, there shall be only one dog per “break area”. No privately boarded canine shall break at the same time in the same area as a CBP canine. Break areas shall be kept clean. Stools and waste shall be removed promptly.

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4D. Feeding:

4D.1 Food: The contractor shall provide all food, supplies, and equipment necessary to perform the feeding services. This includes items such as stainless steel feed and water pans, cleaning supplies and equipment, disinfectants, etc. The amount shall be the suggested label serving size provided by the food manufacturer unless special rations are approved by the CEO or Contracting Officer’s Representative (COR). The acceptable range for the key nutritional factors are:

Energy density 4.0 to 5.5 kcal ME/g DM Fat 15 to 40 % fat DM or 30 to 65% of calories from fat Soluble carbohydrate 39 to 55% NFE DM or 20 to 50% of calories from NFE Protein 22 to 32% protein DM or 18 to 25% of calories from protein Digestibility DM digestibility >80%

Once a standard, approved brand of dog food is established, any change must be approved in advance by the COR. Special rations for dietary or medical purposes must also be approved in advance by the COR.

ADDITIVES: A majority of commercial dog foods do not contain medication to prevent heartworm or hookworm infections. The kennel shall administer government provided heartworm and hookworm medication to the dogs on a semi-annual basis.

4D.2 Schedule: The kennel personnel shall be responsible for feeding the dog(s) twice a day according to the following schedules. All CBP canines at the kennel shall be fed at 5:00 a.m., and at 5:00 p.m.

4D.3 Documentation: Kennel personnel feeding the dog shall complete the Food & Stool Chart on a daily basis.The Chart will be provided separately by the COR after Purchase Order award.

4E. Reporting and Documentation Requirements:

4E.1 Protection: The contractor shall have a plan for emergency procedures. A copy of the local fire evacuation plan shall be posted in the kennel. The contractor shall provide fire extinguishers on site to extinguish common construction materials and/or electrical fires. The contractor shall ensure that the fire extinguishers are inspected and maintained in accordance with the local/state/federal fire regulations. The contractor shall have business insurance as required by the appropriate state and local governments and municipalities.

The appropriate CBP personnel shall make periodic unannounced inspections. The contractor shall be certified to provide kenneling services, if required by the appropriate local and state government municipalities.

4E.2 Escaped Dog Plan: The contractor shall have a written plan for handling the “escaped dog” scenario. The plan shall define what steps are taken to notify the owner, advertise in local publications, etc.

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4E.3 Personnel: If required by the state, the kennel manager must be certified to manage a kennel facility. If the kennel manager is replaced, the contractor shall provide written notification to the COR immediately.

4E.4 Record Keeping: The contractor shall keep an electronic record (e.g. Microsoft Excel Spreadsheet) to be provided to the Government of all CBP canines kenneled at the facility, visit, labor, material, supervision, emergencies, food, etc. during each 30-day/monthly billing cycle.

5. DELIVERABLES

The contractor shall deliver the following items to CBP as outlined in the table below:

ITEM # TASK # DELIVERABLE (D) / MILESTONE (M) DUE DATE

1. 4C.2 Reports of sickness and/or illness. Follow-up report due within 24 hours after completion of all actions taken during the illness or sickness.

2. 4C.2 Evidence of written Contractor employee training procedures for treatment/First Aid of K9 injuries

To be provided with quote.

3. 4D.1 Food and Stool Chart Daily Record to be maintained and provided based on the request of the COR.

4. 4E.1 Emergency Procedures Plan To be provided with quote

5. 4E.1 Fire Evacuation Plan To be provided with quote

6. 4E.1 Insurance Documentation To be provided with quote

7. 4E.2 Escaped Dog Plan

Within 10 days after award. Send directly to

COR.

8. 4E.3 Certifications Required To be provided with quote

9. 4E.4 Logs Monthly as requested by the COR.

6. GOVERNMENT-FURNISHED EQUIPMENT (GFE) AND INFORMATION (GFI):

The Contractor shall adhere to all feeding directions to be provided by the assigned CEO or the COR after award. A canine exercise regimen to be performed by the Contractor will also be provided after award.

CBP will also provide any required medications including heartworm and hookworm medications which shall be administered by the Contractor.

7. SECURITY:

There are no specific security classification level requirements associated with this procurement action.

Information is deemed unclassified.

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8. PLACE OF PERFORMANCE

All kenneling services shall be performed at the contractor’s facility within nine (9) miles by road one-way from the location indicated below. (Distances will be calculated based on the shortest route indicated on Google Maps).

US Customs and Border Protection CBP Cargo Office

11099 S. La Cienega Blvd Los Angeles, Ca 90045

9. PERIOD OF PERFORMANCE:

The period of performance for the resultant Purchase Order shall be a base period of one-year plus four option years as follows:

BASE PERIOD: 09/29/2020 – 09/28/2021

OPTION YEAR ONE: 09/29/2021 – 09/28/2022

OPTION YEAR TWO: 09/29/2022 – 09/28/2023

OPTION YEAR THREE: 09/29/2023 – 09/28/2024

OPTION YEAR FOUR: 09/29/2024 – 09/28/2025

Exercising of option years is dependent on the needs and requirements of the Government (i.e., within the Government’s discretion).

10. SPECIAL CONSIDERATIONS:

10.1 Contracting Officer’s Authority

No changes to this SOW or cost increases shall be incurred without written prior approval of the Contracting Officer. Any changes or cost increases will not take effect until the Contracting Officer executes a written modification. The Contracting Officer is the only individual with the authority to amend the solicitation or modify the contract.

10.2 Key Personnel or Facilities

At least one (1) dedicated Point of Contact from the Contractor, who will be available throughout the contract period of performance, during regular working hours shall be provided. Company leadership or contractor supervisor is preferred for this key personnel position.

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11. POINTS OF CONTACT (POCs)

All solicitation and contract questions or concerns shall be directed to the Contracting Office POCs as designated below:

Program Management Office (PMO) POCs:

To Be Provided at Award

Contracting Office POCs:

Name: Benjamin Dorgan Title: Contract Specialist (CS) U.S. Customs and Border Protection Office of Acquisition Border Enforcement Contracting Division – Pacific Branch Phone: 520-407-2808 Email: benjamin.j.dorgan@cbp.dhs.gov

Name: Frank S. Duarte Title: Contracting Officer (CO) U.S. Customs and Border Protection Office of Acquisition Border Enforcement Contracting Division – Pacific Branch Phone: 202-425-1775 Email: frank.s.duarte@dhs.gov mailto:benjamin.j.dorgan@cbp.dhs.gov mailto:benjamin.j.dorgan@cbp.dhs.gov mailto:frank.s.duarte@dhs.gov