Statement_of_Work.doc

Department of Homeland Security US Customs and Border Protection

STANDARD

STATEMENT of WORK For

Building Operational Services Trash/Waste Removal Contract Standards Location:

U.S. Customs and Border Protection

Las Cruces Stations

Checkpoint I-10 (NM11387NM0083), I-25 (NM0039NM0085), & Highway 185 (NM11388NM0084) Las Cruces, New Mexico Alamogordo Stations Highway 54 (NM5394NM0013)

& Highway 70 Checkpoint (NM11392NM0012) Alamogordo, New Mexico Contract Officer Information:

TBD

Statement of Work

TABLE OF CONTENTS

Page

1.0 Introduction……………………………………………….

2.0 General Requirements…………….………………………

3.0 Scope………………………………………………….…..

4.0 Description of Tasks and Deliverables……………………

4.1 Trash/Waste Removal ...………………………….. 04

5.0 Contractor Furnished Items……………………………….

6.0 Supervision – Contractor’s Management Contact………...

7.0 Other Contractor Considerations…………………………..

8.0 Accident Report Procedures……………………………

9.0 Use of Premises….. ……………………………………..

10.0 Legal Requirements, Permits, and Code Compliance

11.0 Hazardous Materials……………………………………..

12.0 Physical Security…..……………………………………..06

13.0 Personnel Conduct, Supervision, Task Frequency

Schedules, Manager Qualifications ………………….…..

14.0 Surveillance by Customer Complaint …………………..

15.0 Modifications, Change Orders, Deviations ……………...

16.0 General Information ……………………………….……

17.0 Definitions ………..……………………………………..

1.0 INTRODUCTION

This Statement of Work (SOW) is intended to support the facility services at U.S. Custom and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE). Service work will be performed within a five to seven day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Technical Representative (COTR) or Government Authorized Representative.

2.0 GENERAL REQUIREMENTS

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3.3 below. Custodial services will be performed within a five to seven-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer's Technical Representative (COTR) or Government Authorized Representative.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative is obtained. The vendor will provide one (1) four (4) cubic yard container and remove trash once a week from each of the following locations: the Highway 54 Checkpoint, the Highway 70 Checkpoint, I-25 Checkpoint and the Highway 185 Checkpoint. The vendor will provide two (2) four (4) cubic yard containers and remove trash once a week from the I-10 Checkpoint.

3.0 SCOPE

The Contractor shall provide all necessary permits, insurance, labor, transportation, supplies, equipment and shall plan, schedule and coordinate trash pickup at each Building Entity site listed. This is an ongoing activity with scheduled weekly trash removal.

Period of Performance Contract Term: A One (1) year contract commencing April 1, 2019 to March 31, 2020, with the potential of (4) One-Year Options years as follows:

Option Year 1. April 1, 2010 - March 31, 2021 Option Year 2. April 1, 2021 - March 31, 2022 Option Year 3. April 1, 2022 - March 31, 2023 Option Year 4. April 1, 2023 - March 31, 2024

4.0 DESCRIPTION OF TASKS AND DELIVERABLES

Please place a check mark to the left of each of the services to be included in this contract agreement.

X Trash/Waste Removal

The Contract Services Guidelines for the Contractor are given below, but may not be limited to just those items listed. Questions should be addressed to the Contracting Officer’s Technical Representative (COTR) or Government Authorized Representative.

4.1 Trash/Waste Removal 4.1.1 Disposal Procedure All trash/solid waste, natural vegetation disposal, and recyclable materials shall be removed from the premises to a disposal facility certified by the State/Local Government for such waste disposal. The Contractor shall provide all the necessary equipment, permits, insurance, personnel, and supervision to perform this work. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash will be removed from the premises on a weekly basis to ensure a sanitary and odor free environment. There shall be no overflow trash left around containers or in the trash rooms. The dumpsters shall have locking mechanisms to prevent the wind from blowing open the dumpster lids.

4.1.2 Container Location The Contractor shall place the requested 4-cubic-yard dumpsters at each of the Highway 54 and Highway 70 checkpoints and shall service each of the units on a weekly basis. Contractor will provide two (2) 4 yard dumpster for the I-10 Checkpoint and shall service each dumpster weekly. Contractor will provide one (1) 4 yard dumpster at the I-25 Checkpoint and one (1) 4 yard dumpster at the New Mexico Hwy 185 Checkpoint and the contractor shall service each location weekly. The Contractor shall coordinate the date and time of servicing with the appropriate Government Authorized Representative for each facility and the COTR. The Contractor will insure that pickup services are performed, so as to have little or no impact on the daily activities at each facility site. The Highway 70 Checkpoint is located on Highway 70 at Mile Marker 198 between Alamogordo and Las Cruces, New Mexico. The Highway 54 Checkpoint is located on Highway 54 at Mile Marker 40 north of Oro Grande, New Mexico. The I-10 Checkpoint is located on I-10 at Mile Marker 120.5 west of Las Cruces, New Mexico. The I-25 Checkpoint is located on I-25 at Mile Marker 29 north of Las Cruces, New Mexico. The NM Highway 185 Checkpoint is located on Highway 185 at Mile Marker 26 north of Las Cruces, New Mexico.

4.1.3 Contract shall provide the contract Program Manager (PM) and Alternate Program Manager (AMP) names, phone numbers, and email addresses for contract management coordination.

4.1.3 Project Coordination Changes to scheduled services shall be coordinated with the Contracting Officer and the Contracting Officer’s Technical Representative.

4.1.3.1 CBP Staff Contacts The names and contact numbers of the CBP program contacts shall be provided upon contract award.

4.1.4 Other Requirements No background checks are required for the Contractors drivers. The Contractors employees are expected to quickly perform their duties when servicing the trash containers and to exit the premises without delay. The Contractor is also required to establish and maintain an active status in the System of Award Management database (www.sam.gov) in order to remain eligible for Option Year renewals.

5.0 Contractor Furnished Items

5.1 Permits and Licenses In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

5.2 This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein.

6.0

SUPERVISION – CONTRACTOR’S MANAGEMENT CONTACT

6.1 The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

6.2 The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English. The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract. The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

6.3 The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

7.0

OTHER CONTRACTOR CONSIDERATIONS

7.1 Loss of Equipment: The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

8.0

ACCIDENT REPORT PROCEDURES

In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

9.0

USE OF PREMISES

9.1 The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

9.2 The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

10.0

LEGAL REQUIREMENTS, PERMITS, AND CODE COMPLIANCE

The Contractor shall obtain at his own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

11.0 HAZARDOUS MATERIALS

Hazardous materials or waste, including, but not limited to, Blood borne Pathogens, hazardous cleaning chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

12.0

PHYSICAL SECURITY

12.1 The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons. No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

12.2 It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

12.3 Prior to commencing work on the project, the Government shall furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

12.4 When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

12.5 Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

12.6 The Government reserves the right to require Contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the facilities.

12.7 The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

12.8 It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.

12.9 The Government reserves the right to set the conditions of access for contract personnel. Depending on security levels of designated offices, contract personnel may require a Government Officer escort.

13.0

PERSONNEL CONDUCT, SUPERVISION, TASK FREQUENCY SCHEDULES, MANAGER QUALIFICATIONS

13.1 The Contractor and his employees and any subcontractor shall become familiar with and obey all station regulations, including fire, traffic and security regulations. All contract employees must have attended an orientation conducted by the Government Authorized Representative (or his or her designee). The orientation will include an explanation or the occupant agency's function and may include a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The Contractor's managers and supervisors shall be able to read, write, speak and understand English to the satisfaction of the Government Authorized Representative. All personnel shall keep within the limits of the work area and not enter any restricted areas unless required to do so and are cleared for such entry. The Contractor shall be responsible to the Government for acts and omissions of his own employees and of subcontractors and their employees.

13.2 The Contractor's employees will not have contact with detainees. Contractor's employees shall not engage in conversation with detainees.

13.3 Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing clothing bearing the name of the company.

13.4 Managers and supervisors shall be responsible for submitting the Contractor employees daily work schedules one week prior to the execution of the work.

13.5 The Contractor shall notify the Government Authorized Representative in writing the names of any employees no longer working on the project within one (1) workday after that employee is terminated or no longer expected to work under this contract. The Contractor must return all security badges, keys, access codes, and proximity cards issued by DHS to the Government Authorized Representative after an employee of the Contractor is no longer working on the project.

14.0

SURVEILLANCE BY CUSTOMER COMPLAINT

When a complaint is received, the Government Authorized Representative will investigate, validate the complaint, notify the Contractor of the defect and maintain a record of the complaint.

15.0

MODIFICATIONS, CHANGE ORDERS, DEVIATIONS

15.1 The Contracting Officer retains the sole right to issue modifications and change orders. In no event shall any understanding or agreement, contract modification, change orders or other matter in deviation from the terms of this contract, between the Contractor and a person other than the Contracting Officer, be effective or binding upon the Government. All such actions must be formalized by a proper contractual document executed by the Contracting Officer.

16.0 GENERAL INFORMATION

16.1 Contracting Officer Technical Representative (COTR): This will be the U.S. Customs and Border Protection technical contact person or Contracting Officer’s Technical Representative. The (COTR) information will be provided upon award of the contract.

16.1.1 The Contracting Officer will designate the COTR or Government Authorized Representative at time of contract award. The responsibilities of the Government Authorized Representative include, but are not limited to determining the adequacy of Contractor completion efforts in accordance with the conditions of this contract.

16.1.2 The Government Authorized Representative is responsible for the inspection and monitoring of the Contractor's work. The responsibilities of the Government Authorized Representative include, but are not limited to: inspecting the work to ensure compliance with the contract requirements; documenting through written inspections reports conferring with representative of the contractor regarding any problems encountered in the successful execution of the work.

16.1.3 In addition to the above, the Government Authorized Representative will make a periodic walk through the building and other areas covered by this contract to ascertain the level of services being performed. The Contractor will be notified of any deficiencies noted.

17.0

DEFINITIONS:

As used throughout this contract, the following terms shall have the meaning set forth below.

ADMISITRATIVE CONTRACTING OFFICER (ACO): As used in this quotation and the resulting contract means the Administrative Contracting Officer who is administering the contract on behalf of the United States is a Contracting Officer for the Department of Homeland Security. The ACO is a person with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

ACCEPTABLE QUATLITY LEVEL (AQL): The allowable leeway from a standard that can occur before the Government will reject the specific service.

CONTRACT DISCREPANCY REPORT (CDR): A report, sent by the Government Authorized Representative to the Contractor, whereby the Contractor is required to complete when completion of a task is unsatisfactory. The CDR requires the Contractor to explain to the Government Authorized Representative, in writing within 5 calendar days, why the task wasn’t done in a satisfactory manner, how task completion shall be returned to satisfactory levels, and how recurrence of the problem shall be prevented in the future.

CONTRACTING OFFICER (CO): The U.S. Customs and Border Protection person for the Department of Homeland Security with the authority to enter into contracts, administer, and terminate contracts and make related determinations and findings. See ACO definition above.

CONTRACTING OFFICER TECHNICAL REPRESENTATIVE (COTR): An employee who is designated and authorized by the Contracting Officer to answer technical questions, provide for inspections, certify invoices for payment and assist in administering the contract.

CONTRACTOR: The entity that provides the services described in the Statement of Work.

CONTRACTOR MANAGER: That person, or designated alternate, responsible for insuring that required services are performed properly, and who is the one point of contact responsible for interaction with government personnel. They are also responsible for supervising the contractor’s employees.

DEFECTIVE SERVICE: A service output that does not meet the standard of work established by this contract.

DETAINEE: Any person confined under the auspices and the authority of any federal agency, primarily the Department of Homeland Security. (DHS reserves the right to place detainees who are in the custody of the Bureaus of Prisons, the U.S. Marshals Service or any person confined under the auspices and the authority of the DHS or any other federal agency.) Many of those being detained may have substantial and varied criminal histories.

DHS: Department of Homeland Security EMERGENCY: Any significant disruption of normal facility procedure, policy or activity caused by riot, strike, escape, fire, medical emergency, natural disaster or other serious incident.

GOVERNMENT AUTHORIZED REPRESENTATIVE: An employee who is designated and authorized by the Contracting Officer, or Contracting Officer’s Technical Representative to answer questions, provide for inspections, certify invoices for payment and assist in administering the contract.

POLICING: To make an area clean and neat in appearance by removing obvious debris, spillage, etc.

QUALITY ASSURANCE (QA): A method used by the Government to provide control over the quality of purchased goods and services.

QUALITY CONTROL: Those actions taken by a Contractor to control the execution of required services so that the standards of the contract are met.

REPONSE TIME: Response time is defined as the time allowed the Contractor after initial notification of a work requirement to have personnel physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

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