2009.03.28 Addend 5 Amend 2.pdf

Wisconsin Department of Administration Division of Enterprise Operations

DOA-XXXX .

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Contract Amendment

State Bureau of Procurement 101 East Wilson Street, 61

" Floor Post Office Box 7867

Madison, WI 53707-7867 Fax (608) 267-0600

TTY (608) 267-9629

http://vendornet.state.wi.us

Contract No.: 15-91579-601, Addendum 5 for Hosted IP Service Contract Tille: AT&T Combined Voice Network Services for Centrex, Long Distance and Voice Processing

Amendment No.: 2

This Amendment is entered into by and between the State of Wisconsin, (Department of Administration), and the Contractor, whose name, address, and principal officer appears below.

AT&T Global Services on behalf of AT&T Corporation

The parties wish to amend or renew tne above-referenced Contract in the following manner:

Section 1, Definitions: Remove 9-1-1 Locator ID Service; Add Centralized Trunking, LMR, Survivable Remote Site Telephony and WAN. Section 14, L-VIPS: Replace with Amendment 2 Section 14. Section 16, Pricing: Replace 16.7 with Amendment 2 Section 16.7; Add Section 16.8, Pricing Schedule c for AT&T Local Voice Over IP (L-VIP) Features. See attachment.

Except as expressly amended or renewed, by this Amendment, the temis conditions, rights and obligations of Contract # 15- 91579-601, Addendum 5, Amendment 1 shall remain in effect unchanged. In the event of any inconsistency or conflict in the contract and this Amendment, the provision of this Amendment shall control.

For State of Wisconsin Department of Administration Michael L. Morgan, Secretary

Date

For

By

To Be Completed by Contractor

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Name

KATHLEEN BARTLETT

aillmtf<1'll Management

Title

Date

DOA00003436

Wisconsin Department of Administration Division of Enterprise Operations

DOA·XXXX

State Bureau of Procurement 101 East Wilson Street, 61h Floor

Post Office Box 7867 Madison, WI 53707-7867

Fax (608) 267-0600

TTY (608} 267·9629

http://vendornet.state.wl.us

Amendment 112 to Addendum 5 for Hosted IP Service

To Contract 15-91579-601

AT&T Combined Voice Network Services for Centrex, Long Distance and Voice Processing

1, DEFINITIONS

BETWEEN

THE STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

AND

AT&T GLOBAL SERVICES

Access Lines me:;m :;ma!og or digital circuits that connect a site to the cen,tral office :;md PSTN. The on-site termination point is a Gateway Router, attached to the customer's LAN.

AT&T CPE means equipment provided under this Amendment by AT&T or its suppliers and located at a Site. AT&T CPE includes any internal code required to operate such equipment. AT&T CPE does not include Customer Equipment or purchased equipment.

BCN means BadgerNet Converged Network, an AT&T supplied MPLS network.

Call Manager means Cisco Call Manager.

Centralized Trunking means combining PSTN access at one location, serving users at many locations.

CoS means Class Of Service.

Contract Administtator means Mark Rappe, or successor, Jn Department of Administration's Division of Enterprise Technology.

CPE means Customer Provided Equipment.

Customer means the State of Wisconsin.

Customer Equipment means equipment owned or leased by Customer. Customer Equipment includes any internal code required to operate such Equipmen,t.

Customer User means any, and all, offices, departments, agencies, institutions of higher education, associations, societies or other bodies in state government created or authorized to be created by the constitution or any law, which is entitled to expend moneys appropriated by law, including the legislature and the comts, but not including an authority. This specifically does not include Authorized Users.

DET means Division of Enterprise Technology.

DOA means Department of Administration

E9-l-l means Enhanced 9-1-1.

Equipment means AT&T CPE, Customer Equipment and Purchased Equipment.

Revision 311012009

Gateway Router means the AT&T supplied router used In connection with L-VIPS that terminates the Access Lines for a Site. The Gateway Router may be remotely connected to a Site via a LAN or BCN connection.

ICB means Individual Case Basis.

IP means Internet Protocol.

LAN means Local Area Network.

LMR means LAN/Mobile/Radio Integration, the ability to interoperate customers' Local Area Network (LAN) applications with cellular seivices and radio transmissions.

L-VIPS means Business Local Voice Over IP Service, AT&T's managed VoIP solution.

MACD means Move, Add, Change or Delete.

Managed IP Services means collectively AT&T MIS, AT&T BVoIP and AT&T L-VIPS.

Master Service Agreement or Master Agreement means Contract 15-91579-601 between the State of Wisconsin and AT&T Global Services on behalf of AT&T for AT&T Combined Voice Network Services for Centrex, Long Distance and Voice Processing (but excluding the other Addenda to Contract 15-91579-601).

MRC means Monthly Recurring Charge.

NMC means BCN's Network Management Center.

OTC means One Time Charge.

POE means Power Over Ethernet.

Pricing Schedule means a pricing schedule that is a part of this Amendment.

Pricing Schedule Term means the period of time stated in the applicable Pricing Schedule.

PSTN means Public Switched Telephone Network.

QoS mean.s Quality Of Service, Service or Service Component means collectively all of the Service Components Customer orders under a Pricing Schedule.

Site means a Customer physical location, including a Customer co-location space on AT&T premises, where AT&T installs or provides a Service.

STS means State Telecommunications System that provides Jong distance voice and switched digital services to state government offices, university system administrative offices, and affiliated users in cities, counties, school districts, and certain tax exempt and government-funded organizations.

Survivable Remote Site Telephony (SRST) means backup to an external Session Initiation Protocol (SIP) proxy server, in this case the Cisco Unified Communications Manager, by prov!ding basic registrar and redirect server or back-to-back user agent (B2BUA) services. These services are used by an IP phone in the event of a WAN connection outage when the IP phone ls unable to communicate with the primary SIP proxy.

TCM means State Telecommunications Manager.

VoIP means Voice Over Internet Protocol.

VPN means Virtual Private Network.

Revision 3/10n009

WAN means Wide Area Netwotk.

14. L-VIPS

14.1 Descliption of Service

In Ir VIPS, AT&T manages Customer Equipment used by Customer to supply VoIP Se1vices to Its users. AT&T shall manage a Cisco Call Manager (leased by Customer from AT&T and located at a Customer or AT&T location) and a Gateway Router (leased by Customer from AT&T and installed on the Customer Site). The Gateway Router shall be connected to the Customer's LAN. BCN may be used for transporting the voice traffic over the IP network.

Depending on the LAN and Gateway Router configuration a Site may Incorporate a single building, multiple building or a portion of a building.

Locations for installation of centralized trunking shall be mutually agreed to on an ICB, by the Contract Admirtistrator .and AT&T. AT&T shall establish VPN's for L-VIPS on BCN. Gateway Remote survivability may be leased as an add-on feature. L-VIPS shall be integrated with the Customer's Voice Processing (voice mail) platform.

14.2 Customer Responsibilities

14.2. l Customer's LAN switches and routers shall be capable of supporting Class ofSe1vice. Upgrades, ifnecessruy, shall be proVided by Customer.

14.2.2 Maintain all LAN Infrastructure and power requirements necessruy for VoIP traffic.

14.2.3 ProVide the Cisco Call Manager and Gateway Router via lease from

AT&T.

14.2.4 Provide Customer Users with Cisco IP telephones.

14.2.5 Provide BCN connection(s), LAN connectton(s) and STS connection(s).

14.2.6 Call routing on the BCN and all other network components between the Cisco IP telephones and tile Cisco Call manager. AT&T shall assist with this Customer responsibility.

14.2. 7 Place orders using the Project Installation Guide (Section 11 of Amendment 1 to Addendum 5) and provide AT&T a two (2) week installation lead time. Failure on the part of Customer to provide the required two (2) week lead time shall be considered an emergency implementation and may result In assessment of a premium installation charge of two (2) times AT&Ts normal installation chru·ge.

14.2.8 Schedule installation duringAT&Ts business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Failure on the part of Customer to do so Will result in assessment of a, premium installation charge or two (2) times AT&Ts normal charge for Sunday's and scheduled AT&T holidays or one-and-a-half {1 1h) times the nom1al charge for all hours outside of AT&T's normal business hours.

14.3 AT&T Responsibilities

14.3.1 Lease the Cisco Call Manager and Gateway Router to Customer.

Revision 3/I0/2009

14.3.2 Install, connect to the LAN and confim1 calls can be completed on the Customer Equipment including the Cisco Call Manager, Gateway Router and Cisco JP telephones.

14.3.3 Provide call routing via the AT&T network from the Cisco Call Manager outward.

14.3.4 Perform all work over a consecutive timeframe, unless otherwise specified by the Customer and mutually agreed to by both parties.

14.3.5 Notify Customer of any additional billable network or Wiring components necessary to complete the installation. Upon Customer's approval, AT&T shall add to the order using AT&Ts standard change order process.

14.3.6 Replace any AT&T provided equipment found to be defective at no additional charge to the Customer.

14.3. 7 Provide "Train the Trainer" type training at each installation Site at no additional charge to the Customer.

14.3.8 Provide ongoing IP telephone MACO billable services for the Customer.

14.3.9 Provide ongoing L-VIPS IP telephone function and feature MACO , billable services for the Customer.

14.3.10 Provide AT&T Helpdesk support, which will support the Customer's TCM (Section 14.4, follows, of this Amendment).

14.4 AT&T Helpdesk Support for Customer Telecommunications Managers [TCM)

14.4.1 Customer Responsibilities

a. Advise Customer Users that in the eve.nt of a problem their agency TCM ls their single-point-of-contact.

b. TCM may contact AT&Ts Helpdesk Support.

14.4.2 AT&T Responsibilities

a. Isolate reported problem.

b. Notify appropriate parties within AT&T or AT&Ts subcontractors.

c. Escalate problem within AT&T orAT&Ts subcontractors as necessary to achieve resolution.

d. Close the problem ticket with the agency TCM only after the problem is resolved.

e. Proactively monitor the Call Manager and Gateway Router for hardware failure. Should hardware failure be detected AT&T Helpdesk shall contact Cisco for replacement of affected component or equipment.

f. Alert BCN NMC to resolve issues if the Helpdesk detects a connectivity failure to BCN from the Gateway Houter.

g. Maintain inventory of Customer Users on the Call Manager and generate reports for the Customer as requested.

Revision 3/1012009

14.5 Reports

Customer shall have online access, at no additional cost, to reports and other information, including lists of account information and contacts, Customer information, AT&T CPE router information, call detail reports and call summary reports.

14.6 Emergency 9-l-l/E9-l-l Services

14.6. l Customer's Cisco Call Manager provides 9-1-1 calling capability where the Customer Site address is Within the AT&T 911 service area, Via local services connected to the Customer's Cisco Call Manager.

14.6.2 Lr-VIPS provides 9-1-1 calling capability where the Customer L-VIPS site address is within the AT&T 9-1-1 service area.

14.6.3 9-1-1 service capability shall be based on the Lr-VIPS Site registered location Information proVided to AT&T by the Customer.

14.6.4 Customer acknowledges and agrees \vi.th the terms and conditions contained in Section 14.6 of this Amendment regarding the limitations on the 9-1-1 emergency dialing capabilities ofL-VIPS Service, and the distinctions between such capabilities and traditional (non-VoW) 9-1-1.

Customer agrees to inform all Customer Users of these limitations, including but not limited to, distribution and posting of labels as discussed in the Notification/Warning Labels, Section 14.6.8. Failure by Customer to comply With its obligations under Section 14.6 (including all subsections) constitutes grounds for termination of Customer's service.

14.6.5Prior to installation and activation of an L-VIPs site, Customer must provide AT&T the correct name and address information (Registered Location information) for the Lr-VIPS Site and Customer Users.

Customer must notify AT&T of changes or updates to this information. Customer is solely responsible for the accuracy of such information.

14.6.69-1-1 service will not function if Customer User terminal equipment is not properly configured or if L-VIPS is not functioning for any reason Including, but not limited to, electrical power outage, outage in the data transport, failure in the broadband connection, and failure of originating or terminating access lines. In the event of a power outage, Customer User may be required to reset or reconfigure Customer Equipment and/or AT&T's CPE used for Lr-VIPS before being able to use local calling functions, including 9-1-1 dialing.

14.6.7Customer understands that L-VIPS does not offer primary line or lifeline services and does not function where there is a power outage, failure of broadband connection or computer failure. Customer is responsible for havlng an alternate means of accessing traditional wirellne or Wireless 9-1-1 services at all Lr-VIPS Customer sites, including Registered Locations. Such alten)ate means should include the ability to access 9-1-1 services through the PSTN or wireless service where technically feasible.

14.6.SAT&T shall provide Customer With 9-1-1 Notification Materials and Warning Labels. Customer agrees to provide the Notification Materials and Warning Labels to each Customer User who receives Lr-

Revision 3/10/2009

VIPS. Customer agrees to infom1 all customer Users that the Wanting Labels are to be placed on or near the Equipment used in conjunction with L-VIPS. Customer further agrees to provide new Warning Labels in any case in which Customer User receives new or repla.cement Equipment for use with L-VIPS, prior to or contemporaneously with the activation of the Customer User's L-VIPS.

It is Customer's responsibility to ma.intain adequate supplies of both the Notification Materials and Warning Labels to provide to its Customer Users. Customer agrees that it will not pemlit any user to receive L-VIPS who has not received the Notification Materials and Warning Labels prior to the activation of L-VJPS. Additional supplies of Notification Materials and Warning Labels can be obtained, at no additional cost to Customer, by contacting Customer's AT&T account team.

14. 7 Compatible Equipment

Customer understands that L-VIPS operates only with specific malrns and models of IP station equipment and softphones and that all features may not necessarily be available with all telephones.

14.8 L-VIPS Limitations ·

Customer um;ierstands that L-VIPS \JVill not operate in any situation where Customer does not have electric service or is experiencing an electrical outage, or where Customer's equipment is not operating or is unable to obtain a.ccess to BCN or the PSTN.

16. PRICING

16. 7 Pricing Schedule C For AT&T Management Of Customer's Equipment And Associated Services In Connection With Local Voice Over IP (J'.,.VIP) Services

Discount: 0%

Description - Service Components

Lease of Cisco Call Manager, Gateway Router, and associated equipment including installation and management, and centralized trunking charged on a Per Station basis

Lease of Cisco Gateway Router with SRST that can support 2 (customer provided) Centrex Jines.

Includes installation and management for the term of this contract.

Lease of Cisco Gateway Router with SRST that can support 4 (customer provided) Cenlrex lines.

Includes installation and management for the term of this contract.

Monthly Recuning Rate

$11.95

Non- Recurring Charge

$75.00

$3,800.00

$4,150.00

Revision 3/10/2009

Lease of Cisco Gateway Router with SRST that can support.8 (customer provided) Centrex lines.

Includes installation and management for the term of this contract. $4,600.00

Lease of Cisco Gateway Router with SRST that can support 1 (customer provided) ISON Plime.

Includes installation and management for the term of this contract. $6,500.00

Lease of Cisco Gateway Router with SRST that can support 2 (customer provided) ISON Plime.

Includes installation and management for the term of this contract. $7,300.00

Lease of Cisco Gateway Router With SRST that can support 3 (customer provided) ISON Primes.

Includes installation and management for the term of this contract. $8,200,00

Lease of Cisco Gateway Router With SRST that can supp01t 4 (customer provided) ISON Primes.

Includes installation and management for the term of this contract. $9,100.00

• Additional trunk po1t capacity can be leased if needed for an addl.tional charge.

• When upgrading routers within lines 3-8, the one-time charge for more expensive router will be the difference between the one-time charges for the old and new routers. E.g., in an upgrade from line item 3 to line item 5, Customer will be charged $2,400, less the $1,600 paid for line item 3, or$800.

16.8 Pricing Schedule C For AT&T Local Voice Over IP (L-VJP) Features

Discount: 0%

Description - Feature Name Monthly Recurring Rate

LMR Com1ect per group $0.00

LMR Connect per user $5.00

Rapid Broadcast per group $0.00

Rapid Broadcast per user $4.75

Call Center Record per group $0.00

Non- Recurring Charge

$6,000.00

$30.00

$3,000.00

·$45.00

$0.00

Revision 3/[0/2009

Call Center Record per user

Quick Record per group

Quick Record per user

RAMR 4000 Series - 500 per group

RAMR 4000 Se1ies - 500 per user

Install cost per user

Monthly charge per user

Unity Voice Mail

Add Secondary Directory Number

$5.00

$0.00

$4.50

$0.00

$4.80

$0.00

$5.00

$5.50

$1.20

$40.00

$0.00

$30.00

$0.00

$75.00

$10.00

$0.00

$10.00

$0.00

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