2006.06.01 Addend3.pdf

Addendum3 Voice Processing

This Addendum No. 3 is for provisioning Voice Processing on behalf of Wisconsin Bell, Inc. ("AT & T") to State of Wisconsin Department of Administration ("Customer") and is incorporated as a part of the Voice Network Services ("Agreement") dated b / o t / O 0 between AT & T and Customer.

1. General Description

Voice Processing includes Voice Mail, Special Applications and Unified Messaging Services ("Services") to be provided by AT&T to Customer.

2. Currcnt'and Future Platform

2.1. AT & T shall continue to maintain the current voicemail system used as the platform for AT &T's voicemail services to the State of Wisconsin until the Customer End Users are migrated to the new voicemail platfom1, which is to be completed by December 31, 2006. The existing Platform includes five ( 5) systems statewide with approximately twenty four thousand (24,000) mailboxes, and six hundred (600) ports. Specific system baselines are identified in Table 3.1. The systems are distributed in Eau Claire, Madison, Milwaukee and Green Bay, Wisconsin. AT&T e11gineers implement and maintain the network services required for the delivery of the Services, provide charge back reporting and provide managed services reports to the Customer measuring the level of service for helpdesk, MAC activity, and platform usage and capacities.

2.2. By December 31, 2006, AT&T shall provide for a complete transition to the NuPoint Messenger IP Platform. AT&T shall install a new NPM IP voice mail platform to replace the existing Model 640 systems. All users shall be transitioned to the NPM IP during the installation process. All end-user .

mailbox data and speech shall be converted from the M640 7.0 system to the NPM IP system during the conversion process. AT&T shall coordinate the recording required to transition Special Application mailboxes AT & T Voice Processing Service hardware and network has been designed, engineered and priced to support 30,000 voicemail boxes distrjbuted across AT&T LEC territories in Wisconsin, as provided in the State of Wisconsin;s Combined Voice Networks RFP dated July I, 2005. Also, AT&T shall engineer, implement and maintain the network services required for the delivery of the Services, provide charge back reporting and provide managed services reports to the customer measuring the level of service for helpdesk, MAC activity, and platform usage and capacities.

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3. Operations Plan

3 .. 1. AT & T shall provide the Services in accordance with this Addendum, and in accordance with the "Operations Plan'', which has been developed and shall be mutually revised by the Patties.

3.2. The Operations Plan delineates the processes, procedures, relevant contacts, and methods of operation to implement and deliver the Services. The full Operations Plan is available upon request from AT&T.

3.3. The Parties shall update and aniend the Operations Plan, as necessary, to reflect changes in the operations and procedures described therein. The Operations Plan includes the configuration of each server.

4. Definitions

The fo11owing terms shall have the meanings set forth below. All capitalized terms used but not defined herein shall have the meaning set forth in the Agreement

4.1. Equipment merurs every item of hardware, softwru·e, firmware or other equipment used to deliver Voice Processing under Customer control that is used by AT & T or Customer in providing or receiving the services.

4.2. MAC means moves, adds and changes requested by Customer in connection with the Services.

4.3. Platform means the equipment, hardware, software, firmware and assocfat~d items used by AT&T to provide the Services, including the Network Servides.

4.4. Capacity Planning meru1s the management of the utilization of the system traffic-handling capacities in the Platform components on an ongoing basis.

4.5. Traffic Engineering means the sizing of the Platform components to better accommodate services and to mru1age equipment capacities at a level able to meet Customer's requirements.

4.6. MAC Cycle Time means the time elapsed from receipt by AT&T of a MAC request, to the date/time the MAC is completed.

4. 7. Repair Response Time means a measme from the time a trouble call or alarm is received by the Help Desk ru1d validated, to the time when AT&T begins working on the problem.

4. 8. Priority 1 Trouble Tickets means significant outages such as a "system down" condition or other faults that have a significant business impact to the end users and require immediate dispatch to resolve. Priority I outages shall include a loss of voice mail features or ftmctionality affecting 60% or more of a pmticular server or loss of a "special application."

4. 9. Priority 2 Trnuble Tickets means outages that have ru1 impact to ru1 individual voice mailbox but do not require immediate response. For exatnple, the loss of pager notification or a message-waiting feature on an individual mailbox would constitute a Priority 2 trouble.

4 . .10. Mean Time To Repair (MTTR) means a measure from the time a trouble call or alarm is validated according to the Operations Plan procedures, to the time when the trouble call is cleared.

5. Changes to Eq1dpment

5. L Customer and AT&T shall mutually review, and consult each other regarding any material changes Customer desires to make to

5.1.l. Any Equipment, or

S. l .2. Customer's communications operating environment, or any material part thereof, in which the Equipment, platform or other communications equipment and software owned or under the control of AT&T operate as of the Effective Date.

5.2. The charges and/or Performance Standards shall be subject to adjustment as mutually agreed to the extent that the changes result in increased cost to AT&T in providing the Services.

5 ..3. If Customer adds or relocates more than the Platform's installed limits as identified in Table 3.2 to a location other than their original locations as of the Effective Date, AT&T shall use its best effort to re-distribute capacity of the Platform to accommodate such relocations. If AT & T is not able to re distribute or otherwise adjust the Platform to accommodate such relocations without increases in equipment and or labor cost for AT&T to provide the Services described herein, lhen the charges and/or the Performance Standards shall be subject to a mutually agreed upon adjustment.

6. Service Elements

The Services provided hereunder by AT&T include the following general categories of services (each a "Service Element'~:

6. I. Help Desk· AT&T shall provide a help desk that is a single point of contaci for Fault Management Requests, Web Report Support and MAC requests for Services provided under this Addendum. The Integrated Service Center (ISC) shall receive customer calls from a direct Toll Free number provided to the State of Wisconsin and/or from interactive voice response prompts for Voice Mail support directed from the Customer Service Center (CSC) in Madison, Wisconsin. The ISC shall provide all end-user system and feature assistance support on the voicemail system.

6.2, Fault Management - Management of repah1maintenance calls, alarms and trouble reports ("Fault Management") includes activities related to rest01ing Services after an outage call or receipt of an alarm, and subsequently analyzing cause of the failure or alarm. AT&T shall provide Fault Management services on the platform, including remote alarm monitoring.

Fault Management shall consist of trouble report receipt, problem identification, isolation and diagnosis, and remote and/or on-site resolution, including repair and replacement of hardware and correction or replacement of software, where applicable, and dispatch management through AT & T and/or third parties. AT&T shall nolify Customer of detected faults in platfolTI1 covered under this Amendment.

6.2.1. Trouble Reporting Process - Upon receipt of a trouble call or alam1 notif1cation, AT&T shall initiate trouble iesolution efforts. AT&T shall prioritize the trouble ticket in accordance with Customer-defined rules based on relative severity and criticality to Customer's business and operational needs, as set fmth in the Operations Plan.

6.2.2. Trouble Isolation - AT&T shall troubleshoot, isolate, diagnose and resolve trouble conditions related to the Services. Upon determining the source of the fault, AT&T shall perform any or all of the following activities:

6.2.2.1. Resolve the problems remotely, where possible.

6 . .2 .2..2 Change the software feature and or reroute past or ieplace the defective Platform component.

6.2.3. Fault Coordination and Conection -AT&T shall manage access to technical support resources to resolve trouble incidents, dispatch AT & T and/or third party field personnel, escalate troubles as necessary and provide Customer with status reporting throughout the trouble resolution efforts.

6.3. Moves, Adds, Change Services

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6.J.L MAC Process-AT&T shall receive MAC requests directly f10m an authorized representative of Customer, as set forth in the Operations Plan.

Such MAC service requests will use a form as agreed upon in the Operations Plan.

6.3.2. MAC Service Overview - The !SC shall provide all MAC support and perform platfonn software changes as needed on all regular and special application mailboxes .. AT&T shall manage all activities required to' complete the requests, including, but not limited to, the following tasks:

6.3 .. 2.1. Receive, log, schedule, manage and track the status of all MAC requests. MAC status reports will be provided as outlined in.the Operations Plan;

6.3 .. 2.2. Dispatch and coordinate all maintenance, installation and MAC activity, whether on-site or remote;

6.3.2.3. Create the technician work orders per each MAC request and track through completion;

6 .. 3.2.4. Perform software feature change functions on the platform;

6.3.25 Order and coordinate the provisioning of all platform components and its installation, and the provisioning of AT & T Services and/or third party services.

6.3.J MAC Coordination - Customer and AT & T have mutually established and shall update, as needed, the State of Wisconsin Operations Plan that

-4-identifies the procedures 'used and Customer representatives who may request MAC work. As part of the Operations Plan, AT & T and Customer have each designated an employee or employees who will be the primary point of contact withi11 their respective organizations and have the necessary authority to make timely management decisions on behalf their respective organizations ( e, g., approve work orders, prioritize AT &T's MAC activity, assist AT & T in completing MAC activity, project coordination, etc.),

6.4. Field Services - AT & T shall provide field technician services, either directly or through AT &T's third party field service vendors to perform on-site Fault Management, MAC activity, and scheduled preventive maintenance, when appi'Opriate.

6.5. Capacity Pla1ming and Traffic Engineering Analysis - Traffic studies and Capacity Planning shall be initiated, completed and presented to Customer qumterly, These studies shall produce traffic and trouble pattern statistical reports for Capacity Planning purposes on voice mail systems. AT&T shall make recommendations to Customer regruding 11pgrades and additions to maintain and/or enhance perfonnance levels. Customer may review AT&T' s recommendations and approve or issue service requests as appropriate for implementing the traffic or capacity recommendations, 6,6, Teclmical Suppmt - AT&T shall provide technical tier support either directly or indirectly (e,g., manufact11rer technical suppo1t) to resolve platform outage conditions and perfonnance problems. T eclmical tier support 1iieans that AT&T shall proceed to different levels of technicians to try to resolve problems, including contacting equipment and software manufacturers if necessary for available support.

6.7,. Agency Charge Back Reporting - AT&T shall provide to Customer on a monthly basis a management level report in a mutually agreed upon format specifying the Services used by Customer.

6.8. Service Hours

6.8.1. Normal Business Hours - Unless noted otherwise, all Service Elements are provided during Normal Business Hours, defined as 7:00 a,m. to 7:00 p.m., Monday through Friday, Central Time, excluding Customer holidays as included in the Operations Plan, and such Customer holidays may change from year to year.

6.8.2. Help Desk .. The Help Desk Hours are 7:00 a.m. to 7:00 p.m., Monday tluough Friday, Central Time, excluding AT&T holidays, The Help Desk shall accept trouble reports 24 homs per day, 7 days per week, including Customer holidays.

6.8.3. Field Services -AT&T shall perform Field Services 7:00 a,m. through 7:00 pm, Monday through Friday, Local Time, excluding Customer holidays. "Field Services" means the remote or on-site repair of the Plalfonn and restoration of Services by AT&T pers01mel or technicians, Preventative maintenance suppo1t and off-line verifies that are performed outside ofNmmal Field Services hours shall be performed at a mutually agreed upon time at no additional charge.

6.8A MAC Service Hours - MAC work shall normally be performed during Field Service hours, unless otherwise mutually agreed by AT & T and Customer, Regular mailbox software support shall be provided during Normal Business Hours and special application mailboxes support shall be provided seven days a week, twenty-four hours a day including holidays.

6 .9. Configuration and Provisioning Management - AT&T shall provision and maintain configurations for the platform and Network Services.

6.10. Toll Free Service - AT&T shall provide inbound lntraLATA Toll Free service to the platform for use by authorized users of Customer and Customer users located outside of the local and ECC calling areas of the platform. Customer shall be responsible for all inbound JnterLA TA Toll Free service used to access the voice p10cessing platform.

6.11. Equipment Review - AT&T shall meet with Customer on a quarterly basis, if requested by Customer, to review the perfonnance of the platform.

6, 12. Voice Mail Coordinator Ability to Perform Password Resets - AT&T and Mite! shall work towards the development of a Web7based interface to allow selected personnel from the Customer to perfonn ce1tain management functions, for example password resets. Pricing to the Customer shall be developed and presented when the feature is released and appropriate security pa1titioning meets AT & T and Customer standards.

6.13. Customer Responsibilities

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6.13. I, Customer shall provide for a dedicated Project Manager during the implementation of the Services.

6.13.2. Customer shall provide an escalation path for problem resolution and Seivice disputes.

6.13.3. Customer is responsible for reprogramming of customer provided equipment.

6.13.4. Customer is responsible for Customer Equipment required in order to receive visual message notification from the Platform.

6.1.J .5, Customer is responsible for the communication of prqject details to all agencies and authorized users of the Service.

6 13-6. Customer shall allow AT&T to start or stop the Platform components at times mutually agreed upon with Customer in order to perform maintenance and other routine se1vicing on the Platform, or for any other reason as may be required to provide the Services.

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7. Service Baseline

The Se1vice Baseline is the mix of Platform configuration and service elements for both the existing Platfonn and upgraded Platform.

Voice Mail Boxes 23,513 Storage Hours 2,310 MAC Activities J,650 Quarter!

Number of Help Desk Calls Answered 1,150 Quruterly

Voice Mail Boxes 23,513 Approximate Available Mailbox Growth 6,500 Stora e Hours 28,800 MAC Activities 1,815 Quarterly Number of Help Desk Calls Answered 1,265 QuarteI'iy

Quarter!

Ca acity Planning Quarterly

Agency Charge Back Re orts Monthly E ui ment Review Quruterly, ifrequested by Customer

Operations Plan review Quarterly, ifre uested by Customer

The Setvice Element Matrix shall include quarterly reports which shall be detailed in the Operations Plan.

8. Performance Standards

AT&T shall petfonn the Services at or above the Performance Standards set forth in this Section 8 .2. Should any of the Performru1ce Standard$ not be met, AT & T shall initiate problem investigations to identify the "root cause" of failures and prepare reports identifying the same

8.J. Reviews Of Performance Standruds" AT&T and Customer shall meet periodically, but no less frequently than annually, to review the Performar1ce Standards set forth in this Section 8 and to make such mutually agreed upon adjustments and improvements to the processes ru1d operations of AT&T o.r Customer that affect the Perfonnru1ce Standards as may be reasonably required to permit AT&T to continue to meet the Perfonnance Standards.

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8.1. l. During the Term, Customer may permit specific exceptions to the Performance Standards that may impact AT&T's ability to reasonably

-7-meet the Performance Standard upon AT & T's demonstration of extraordinary ciicun1stances,

8. J .2. AT&T and the Customer shall meet monthly to review perfonnance standaJds and should the amounts identified in the Service Baseline amom1ts for MACs and the number of Help Desk Calls Answered detailed in Table 3.1 and 3.2, be exceeded, service adjustments shall be made as necessary. In a rolling three-month period, staffing and or Performance Standards shall be re-evaluated and Performance Standards shall not apply until appropriate Performance Standards and or support staffing can be a<jjusted.

8.2. Perfomrnnce Standards Definition - The following table outlines the performance metrics and Performance Credit Percentages to be tracked and managed by AT&T ..

Table 3.4 -Perforn1ance Standards Schedule Pcrforma11 Pcrfol'mancc Pc rfo rnum cc

Serviec cc Standard C1"cdit Service Category Metric Shtndal'd Distribution Percentage

MAC

Change Orders All 2days 85% .26%

New Orders 1-50 3 days 85% .26% 5 days or negotiated All 50+ date 85% .26%

Repair Time (MTTR) Priority l 2.5 hours 95% .75% Priority 2 4 hours 95% .75%

8..3. Service Performance Parameters The following perfo1mance parameters shall apply to the measurement, reporting and AT&T's pe1formance obligations with respect to the Pe1fo11nance Standards.

8.3. J. Overall - Certain metrics set forth in the chart above, establish a distribution level measured at the "x" percentile. For example, the Performance Standard for Repair Time is 2.5 hours for Priority I type .

troubles, then in order to meet the Performance Standard, over a calendar month measuring period, response time must be within 2.5 hours for 95% of the troubles. Repair time is measured from the time a trouble call or alann is validated according to the Operations Plan procedures, to the time when the trouble call is cleared. Jn the case of MACs, for example, if Perfmmance Standard for l-50 mailboxes is 85% in 3 days, then in order to meet the Performance Standard, over a calendar month measuring period, 85% of the MACs for which AT&T is responsible need to be completed in 3 days

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8.32. Significant Service Interruption Credit - The State shall be eligible for a Significant Service lntenuption Credit for the Voice Processing Service where the significant interruption to the voicemail service affects 20'Yo or more of the States Voice Processing mailboxes provisioned at any one of the State of Wisconsin's 5 Voice Mail server locations. The Significant Service Interruption Credit shall be computed as follows:

8.32.1. Over 8 but less than 24 hours of inability to access Voice Mailboxes as normally used, a billing credit per incident per location of$ LOO times the number of mailboxes interrupted shall be applied;

8.3.2.2. Twenty four (24) and over but less than 48 hours of inability to access Voice Mailboxes as normally used, a billing credit per incident per location of$ 2.00 times the number of mailboxes inten'upted shall be applied;

8.3.2.3 For 48 hours or more of inability to access Voice Mailboxes as nmmally used, a billing credit per incident per location of$ 4.00 times the number of mailboxes interrupted shall be applied;

8.3.2.4. This Significant Service Intetruption Credit shall be the State's sole and exclusive remedy in the event of a significant Service interruption of the type described above.

8.3.2.5. The State shall not be eligible to receive the above Significant Service Interruption Credit for more than three (3) unrelated incidents of such Service interruptions per Voice Mail server locations per month. This credit allowance shall be deducted from the following annual fue and shall be documented to the State no later than the second full month after the State and AT&T have identified the significant Service interruption incident. '·

8.3.2.6. The parties acknowledge that pl'oblems in the Services could arise from service inte1ruptions associated with services from other Addendums in !be Agreement. Services under this Addendum that result from service interruptions caused by other Services under the Agreement shall only be applicable to the Service Addendum responsible for the overall Se1vice Interruption.

8.3 .. 2. 7. A Significant Service Interruption Credit shall not be applied under multiple Addendums for a common service interruption.

8.3.3. Service Metrics - The Service Metric for MAC's is measured on a per Agency per day basis. For example, several Age11cies can request up to SO New Orders on the same day, and AT&T should perfonn those New Orders v.~thin 3 days.

8.3.3, 1. Should AT&T fail to meet the Performance Standard Distributfon for any MAC Service Metric then AT&T shall apply a credit to Customer's next annual bill. The credit shall be calculated as follows: take the annual payment set forth in 9.1. divide by four to

-9-achieve the quarterly payment, and multiply the result by the applicable Pe1formance Credit Percentage. For example, if AT&T misses the 85% Performance Standard Distribution for the MAC New Orders Service Metric of l-50 tracked over a particular quaiter, then Customer shall be entitled to a credit on its bill equal to $949.00 [$1,460,000 divided by 4 = $365,000 • .0026 =

$949.00].

8.3J.2. Should AT&T fail to meet the Performance Standard Distribtition · for any Repair Time Priority 1 or 2 Service Metric then AT&T shall apply a credit to Customers next annual bill. The credit shall be calculated as follows: take the annual payment set forth in 9.1, divide by 4 to achieve the quruterly payment, and multiply the result by the applicable Performance Credit percentage. For example, if AT&T misses the 95% Perfonnance Standard Distribution for the Priority I Repair Time tracked over a paiticular quaiter, then Customer shall be entitled to a credit on its bill equal to $2,737.50 [$1,460,000 divided by 4 = $365,000 •.0075 = $2,737.50)

8.3 .3.3. AT&T and Customer acknowledge that is difficult to measure the amount of damages that Customer may suffer as a result of AT &T's failure to meet the Pe1formance Standard Distribution set fo1ih above. Therefore, the parties agree that the credits provided for in these sections 8 . .3 . .2 and 8.3.3 shall be considered as liquidated damages for AT & T's failure to perform the Services according to the Perfmmance Stai1dards. Such liquidated darnages shall be customer's sole and exclusive remedy for such faihll'e, and shall be in full and complete settlement of any and all claims arising from those failures.

8 .3.4. Limitation of Credit - Notwithstai1ding anything to the contrary herein, the total amount of credit that Customer may receive for any year of the Term of the Amendment shall not exceed $40,000 for all portions of Sections 8.

8.3.5. Service Performance credits shall be applied until such time as Significant Service lntenuption Credits become effective.

9. Pricing

This Section 9 sets forth the Charges to be paid by Customer to AT & T for the provision of the Services. The Charges are based on the Term of this Agreement staiting on the Effective Date. Customer shall pay to AT & T fees that will compensate AT&T for the provision of the standard Services included under this Addendum.

9_1. Annual Chru·ge to End of Te1m of Agreement - An Ammal Charge shall be.

paid by Customer to AT & T for the provision of Services through the end of the Term of this Agreement.

9_J.1. Annual Payment: $1,460,000.00

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9,J .2. Life Cycle (five year) total charges: $7,300,000.00

9.1.3. The charges include Services for growth up to 30,000 mailboxes as described in Table 3.2 Se1vice Baseline.

9.2. The Annual Charge is a fixed charge subject to the following additional charges:

9 .2.1. The Annual Charge for the services is su~ject to adjustnieilt by vi1tue of the Additional Resource Charge (ARC) per l 000 mailboxes per year for Managed Service and Network support of mailboxes greater than a combined total of 30,000.

9.2.2. Should the Service Baseline amounts for MAC and Help Desk Calls detailed in Table 3.2 be exceeded in a rolling three month period, Customer and AT & T shall re-evaluate service levels and pricing and the parties shall mutually agree on either a service levels solution, or, Customer can purchase additional Help Desk calls. This shall not lake effect until after a three month Post-implementation time period. At the end of tl1e three-month Post-implementation time period, if the number of calls to the Help Desk exceeds the baseline, AT&T shall perform a root cause analysis. If the increase in calls is due to Post-implementation problems, the Post-implementation time period shall be extended for one month and reviewed again at the end of that month and each subsequent month. ·

9.2.3 ARC's shall apply for requested Platform upgrades to support the Services in excess of30,000 mailboxes that defines and delineates the Platform configuration to support a combined total of 30,000 mailboxes. ARC's for platfom1 upgrades are detailed in Section 9 .2.1.

9.2.4. ARC's shall apply for future Software upgrades that inco1porate new user features and functionality.

9.2.5. Software updates to the platform, which are maintenance revisions to the existing release of software, shall be at no charge to Customer fo1 the update or on site labor needed to install an update.

9.3. Hourly Rates

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9.3.I. When authorized by Customer representatives as detailed in the Operations Plan, on-site maintenance or field services performed outside of the Service Hours specified in Section 6 .8. I shall be billed on an hourly basis in accordance with the following table. Additionally, the following hourly rates shall also be charged for work performed outside the scope of this Addendw11 when authorized by Customer.

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2 hour 1ninin1u1n 2 hour minimum 2 hom· minimum

9.3.2. All homly rate charges shall be billed by AT&Ton a monthly basis, and shall be payable by Customer within thirty (30) days afler receipt of the invoice.

9.3.3. Overtime and Premium Rates - The Normal Business Hours Rate shall apply lo work during the Normal Business Hours identified in Section

6.8.1. Overtime Rates shall be charged from 7:00 p.m. Monday-Thursday to 7:00 a.m. the following day, and from 7:00 p.m. Friday to 7:00 p.m.

Saturday, CST, for all maintenance and field services. Premium Rates shall be charged from 7:00 p.m. Saturday through 7:00 <1.m. Monday, CST and all AT&T holidays.

9.4. Parts Price List

54000291 54000294 54002369

54000303

Table 3.6 ~ Parts Price List

3300 user license (for> 8 ports) 3300 device license (for> 8 ports) 640 IP 8 port uplift (to 120 ports)

Tl Gateway netwol'i< Link required after 24 specific port ex ansions (after 72 l'orts, 120 Ports, 168 orts, 216 ol'ts)

Network link license Change in Expnnsion pricing requi1·ed after 120 ports per 8 po1i expansion - 1·cplaces part number above for 8 port ex ansion

$ JOO

$ 65 $ 9,200

$ 1,750

54002370 6401P 8 ortuplift(12l-240 orts) $10,350 f--~~-~-----+-~~~~~~~~~~~~~~·~~~~~~~~~---1-~~~---l

52001691

Tl Gateway required afl'er specific port expansions (after 48, 96, 144 ports, 192 ports) - will support ndditional 48 ports ex ansion Mite) Messaging Tl/EI Gateway (includes 8 ports; 1 link license)

NOSMDI

Additional CSO is re uired when ex inndiu l 54002373 CSO -(121-180ports) Additional CSO is re uired when ex 1a11di11

54002374 CSO - (181 - 240 ports)

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$ 8,850

$ 10,350

$ 11,500

$ 12,650

1:-.; WITNESS WHEREOF. the parties ha' e caused their duly authorized representati,es to execute and deliver this Addendum as of the last date \\Titten belo\\

The State of Wisconsin Department of Administration

J?-;r~:f J(!//'~7 Date: -~rf"-"":d.£=_-~A"-'~~--

Title:

Final

AT & T Global Services, on behalf of

Wisconsin Btl, ~c.'-JA By: ---r~=------- Printed Name:

S-t-e/e. /VI /tche.!{

Title: _ _,_V_,_/_) ---"'(r--')3"--~'-'fof-+-----

Date: -~b_,/_a __ i+/-=-o=b __ _

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