2008.07.24 Addend5 Amend 1.pdf

Amendment #1 to Addendum 5 for Hosted IP Service

To Contract 15-91579·601

AT&T Combined Voice Network Services for Centrex, Long Distance and Voice Processing

BETWEEN

THE STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

AND

AT&T GLOBAL SERVICES on behalf of its A:llUiates Named Herein

This Amendment is between the Department of Administration, acting on behalf of the State of Wisconsin ("State") and AT&T Global Services on behalf of AT&T Corporation ("Contractor") in the case of the Managed IP Services and of Wisconsin Bell, Incorporated in the case of9-1- 1-Locator ID Service.

The Parties agree that this Amendment and the Master Agreement between the parties embody the entire amended Hosted IF Service offer and pricing agreement between the State and Contractor, whether expressed or implied, written or oral. No cl;i,anges or modifications of any other pricing elements, terms or conditions to this Amendment or the Master Agreement are valid unless agreed to in writing between the parties.

Details of Amendment 1 for Hosted IP Service to provide AT&T Voice DNA•m Service to the Master Agreement are contained herein.

IN WITNESS WHEREOF, the Parties hereto by their duly authorized representatives have executed this Amendment with full knowledge of this Amendment and agreement with the terms and conditions of the Master Agreement.

The undersigned, on behalf of Customer, acknowledges that Customer has received and understood the advisories concerning the circumstances under which E9-l~l $ervice in connection with AT&T Voice DNA•m Service may not be available, as stated in the Service Guide found at http: //new.serviceguide.att.com. Such circumstances include, but are not limited to, relocation of the end user's CPE, use of a non-native or virtual telephone number, failure in the broadband connection, loss of electrical power, and delays that may occur in updating the Customer's location in the automatic location information database.

STATE OF WISCONSIN

DEPARTMENT OF ADMINISTRATION

Name: Michael L. Morgan

Title: Secretary of Administration

Date:

AT&T GLOBAL SERVICES

on behalf of its Affiliates Named Herein ay,f?.,M i. ~ Name: Randall L. Pickering

Title: Regional Vice-President-Sales

Date: June 26 2008

Revision 6/25/2008 l

DOA00003290

1. DEFINITIONS

9-1-1-Locator ID Service means the 9-1-1-Locator ID Service described in Exhibit 1 to this Amendment.

Access Lines mean analog or digital circuits that conne!;t a site to the central office and PSTN. The on-site termination point is a Gateway Router, attached to the customer's LAN.

ANI means Automatic Number Identification.

APN means an AT&T routing arrangement.

Applicable Tariffs consist of the standard AT&T service descriptions, pricing and other provisions filed by AT&T or any of its Affiliates with the appropriate regulatory commission having jurisdiction respecting a Service, as fevised from time to time. In the event an Applicable Tariff is withdrawn by AT&T or ta;riff'mg is no longer permitted or required by the appropriate regulatory commission, references to the Applicable Tariff shall be deemed to refer to the corresponding applicable provisions of the Service Guide.

AT&T CPE means equipment provided under this Amendn1ent by AT&T or its suppliers and located at a Site. AT&T CPE includes any'mtemal code required to operate such equipment. AT&T CPE does not include Customer Equipment or purchased equipment.

AT&T Software means all Software other than Third-Patty Software.

ATM means Asynchronous Transmission Mode.

AUP means AT&T's Acceptable Use Policy, as revised by AT&T from time to time, located at http://www.att.com/aup or such other AT&'rodesignated location.

BCN means BadgerNet Converged Network, an AT&T supplied MPLS network.

BVolP means AT&T's hosted Business VoIP product, otherwise known as Voice DNA.

Call Manager means Cisco Call Manager.

CoS means Class Of Service.

Contract Administrator means Mark Rappe, or successor, in Department of Administration's Division of Enterprise Technology.

OPE means Customer Provided Equipment.

Customer means the State of Wisconsin.

customer Equipment means equipment owned or leased by Customer. Customer Equipment includes any internal code required to operate such Equipment.

Customer User means any, and all, offices, departmeritil, agencies, institutions of higher education, associations, societies or other bodies in state government created or authorized to be created by the constitution or any law, which is entitled to expend moneys appropriated by law, including the legislature and the courts, but not including an authority. This specifically does not include Authorized Users.

DET means Division of Enterprise Technology.

DOA means Department of Administration

E9-1-l means Enhanced 9-1-1.

Revision 6/25/2008

Effective Date means the date on which the last party signs this Amendment. If the rules of a regulatory authority having jurisdiction respectihg a Service would require a later date, the Effective Date of the applicable Pricing Schedule shall be in accordance with such rules. If the rules of a regulatory authority having jurisdiction respecting a Service would require a later date, the Effective Date of the applicable Pricing Schedule shall be in accordance with such rules

Equipment means AT&T CPE1 Customer Equipment and Purchased Equipment.

FCC means Federal Communications Commission.

Gateway Router means the AT&T supplied router used in connection with L-VlPS that terminates the Access Lines for a Site. The Gateway Router may be remotely connected to a Site via a LAN or BCN connection.

ICB means Individual Case Basis.

IPTF means AT&T IP Toll Free.

IP means Internet Protocol.

Kbp·s means KiloBits Per Second.

LAC means Local Access Combination

LAN means Local Area Network.

L-VIPS means Business Local Voice Over IP Service, AT&T's managed VoIP solution.

MACD means Move, Add, Change or Delete.

Managed IP Services means collectively AT&T MIS, AT&T BVoIP and AT&T L-VJPS.

MARO means MIS Access Redundancy Option.

Master Service Agreement or Master Agreement meaii.s Contract 15-91579-601 between the State of Wisconsin and AT&T Global Services on behalf of AT&T for AT&T Combined Voice Network Services for Centrex, Long Distance and Voice Processing (but excluding the other Addenda to Contract 15-91579-601).

Mbps means MegaBits Per Second.

MIS means Managed Internet Services.

MPLS means Multi-Protocol Layer Service.

MPLS PNT means MPLS Private Network Transport.

MRC means Monthly Recurring Charge.

NI A means Not Applicable.

NCS means Network Class of Service.

NMC means BCN's Network Management Center.

OTC means One Time Charge.

PICC means Primacy Inter-exchange Carrier Charge.

PNT means Private Network Transport.

POE means Power Over Ethernet.

Pricing Schedule means a pricing schedule that is a part of this Amendment.

Revision 6125/2008

Pricing Schedule Term means the period of time stated ih the applicable Pricihg Schedule.

Project Installation Guide means the forms and processes described ih Sectionl5.

PSAP means Public Safety Answering Point.

PSTN means Public Switched Telephone Network.

QoS means Quality Of Service.

Service or Service Component means collectively all of the Service Components Customer orders under a Pricing Schedule.

Service Guides means the standard AT&T service descriptions, pricing and other provisions, as revised by AT&T from time to time, relating to Services offered under this Amendment (if there is no Applicable Tariff). The Service Guides are located at http: //www.new.serviceguide.att.com/, http: I /www.serviceguide.att.com/ABS I ext, http://www.att.com/abs/serviceguide or such other AT&T' designated location.

Software means all software and associated written and electronic documentation and data licensed by AT&T to Customer in connection with a Service. Software does not include software that is not furnished by AT&T to Customer.

Service Component means the individual components of a Service that Customer orders under a Pricing Schedule.

Site means a Customer physical location, including a Customer co-location space on AT&T premises, where AT&T installs or provides a Service.

STS means State Telecommunications System that provides long distance voice and switched digital services to state government offices, university syste1n administrative offices, and affiliated users in cities, counties, school districts, and certain tax exempt and government-funded organizations.

TCM means State Telecommunications Manager.

Termination Charges means the charges identified in Section 10 below, payable by Customer in certain termination circumstances.

Third-Party Software means software that AT&T licenses from a third party.

USF means Universal Service Fund.

VoIP means Voice Over Internet Protocol.

VDNA or Voice DNA means AT&T Voice DNA= Service, AT&T's managed interconnected VoIP service which provides VoIP features similar to traditional Centrex service.

VPN means Virtual Private Network.

Revision 6/25/2008

2, CUSTOMER AND AT&T CONTACT INFORMATION

State of Wisconsin AT&T Mary Burling

101 E Wilson OneAT&TWay 316 W WASHINGTON

Madison, WI 53707

Bedminster, NJ 07921-0752 MADISON, WI 53703

Telephone: 608-252- 4663

Attn:

Email: mast@att.com

Fax: 908-325-0222

Nan1e: Mark Rappe Badgernet Area Manager

Title: Voice Services Consultant Name: Lawrence Baeder

Telephone: 608 264-9406

Fax:

Email:

mark.rappe@wisconsin.gov

CUSTOMER Account Number or Master Account Number:

316 W. Washington

Madison, WI 53703

Telephone: 608-252-7848

. Email: lb2989@att.com

Fax: 608 252-4630

Email: mbl289@att.com

Branch Manager: Tom Taibl

Sales Strata: BCS

Sales Region: Midwest

Name:

Company Nanie:

Telephone:

Fax:

Email:

Agent Code:

Revision 6/25/2008

3. AT&T SERVICE GUIDES

Amendment 1 to Addendum 5 shall include the Service Guides for the applicable AT&T Services being provided by AT&T. AT&T shall provide a printed copy of the Service Guides when AT&T provides Customer two (2) AT&T signed originals of this Amendment. The Service Guides are available on the Web at the locations identified in Section 1, Definitions, of this Amendment and may be revised by AT&T from time to time. The URL provides for the latest revisions (within 30 days) to the Service Guides.

AT&T shall notify customer in writing at the e-mail address specified by the Customer of any revisions. In the event that AT&T revises a Service Guide in a manner that is material and adverse to Customer, and AT&T does not initiate a contract amendment to remedy such material and adverse effect within thirty (30) days after receipt of written notice from Customer, then Customer may, as a remedy, elect to terminate the affected Service on thirty (30) days written notice to AT&T given no later than one hundred twenty (120) days after Customer first learns of the event(s) giving rise to the termination right. In the alternative, if Customer does not elect to terminate the service, Customer may choose to retain the service, as it ~sted prior to the material and adverse Service Guide revisions, unless the continued provision by AT&T of the service would be inconsistent with Federal or State laws or regulations. Further, the continued retention of the services could result in the imposition of additional terms and conditions that may be imposed by other carriers that affect the service. However, a revision to an AT&T Service Guide shall not be considered material and adverse to Customer if it changes rates and charges that are not fixed in this Amendment.

4. AUP

Customer and Customer Users shall comply with the ADP for AT&T provided Services transported over or including access to the Internet. If Customer fails to rectify a violation of the AUP within five (5) business days after receiving written notice from AT&T, then AT&T may suspend the applicable portions of the Service. AT&T reserves the right, however, to act immediately and without notice to suspend or tenninate service in response to a court order or government notice that certain conduct must be stopped or when AT&T reasonably detennines: (i) that it nl.ay be eJ>POSed to sanctions or prosecution; (ii) that such violation may cause harm to or interfere with the integrity or normal operations or security of AT&T's network or networks with which AT&T is interconnected or interfere with another customer's use of AT&T Services or the Internet; or (iii) that such violation otherwise presents imminent risk of harm to AT&T or AT&T's customers or their tespective employees.

5. INTELLECTUAL PROPERTY

All intellectual property in the Services shall be the sole altd exclusive property of AT&T or its suppliers.

6. JP ADDRESSES, DOMAIN NAMES AND TELEPHONE NUMBERS

Except for IP addresses and domain names expressly registered in Customer's name, all IP addresses and AT&T-based domain names shall remain, at all times, property of AT&T and shall be non-transferable and Customer shall have no right to use such IP addresses or AT&T-based domain names upon terminati6n or expiration of the applicable Pricing Schedule.

7. EXCLUSlVITY

Only services that are purchased from this amendment that displace existing ATT Centrex services are subject to Exclusivity as defined in Section 5 of the Master Agreement.

Revision 6/2512008

8. SOFTWARE

8.1. AT&T grants the Customer a personal, non-transfetable and non-exclusive license (without the right to sublicense) to use Software, in object code form, solely in connection with the Service(s) for which the Software is provided and solely in ac<;ordance with applicable written and electronic documentation.

Customer shall refrain from taking any steps to reverse assemble, reverse compile or otherwise derive a source code version of the object code of the Software. The Software shall at all times remain the sole and exclusive property of AT&T or its suppliers.

8.2. Except to the extent that the accompanying Software documentation states otherwise, Customer shall not copy or download AT&T Software, except that Customer shall be permitted to make two (2) copies of AT!l<;T Software, one for archive and the other for disaster recovery purposes. Any copy must contain the same copyright notices and proprietary markings as the original AT&T Software.

8.3. To the extent that use of Software by a user is required for the use of a Service, Customer Users may use the Software licensed to Customer under this Amendment for that purpose. Customer shall assure that Customer Users comply with the terms and conditions of this Section 8.1.

8.4. The term of the license granted hereunder shall be coterminous with the term of the related Services.

8.5. Customer agrees to comply with the terms and conditions that are provided with any Third-Party Software and, in the event of a conflict, such Third-Party terms and conditions will take precedence over this Amendment as to such Third-Party Software. AT&T will pass through to Customer any warranties available from its Third-Party Software suppliers, to the extent that AT&T is permitted to do so, under its contracts with those suppliers. In the event of a conflict between the terms and conditions of any Third-Party Software and this Amendment which materially impacts the Service, and Customer and AT&T are not able to develop a mutually agreeable alternative solution the Customer may terminate impacted Service Components without penalty.

8.6. AT&T warrants that all AT&T Software shall perform substantially in accordance with its applicable published specifications for the term of the license that covers the AT&T Software. If AT&T Software does not comply with this warranty, then as its exclusive remedy, Customer may return to AT&T, such noncompliant AT&T Software. AT&T, at its option, shall either repair or replace the portion of AT&T Software that does not comply or refund any amount Customer prepaid for the time periods foUoWing return of such failed or defective AT&T Software to AT&T. This warranty shall apply only if the AT&T Software is used in accordance with the terms of this Amendment and is not altered, modified or tampered with by Customer or Users.

Revision 612512008

9. EQUIPMENT

9.1. AT&T shall retain all right, title or interest in AT&t CPE and no ownership rights in AT&T CPE shall transfer to Customer. Customer shall provide a suitable and secure environment that provides necessary electric power and that is free from environmental hazards. Customer shall keep the AT&T CPE free from all liens, charges, and encumbrances, Customer shall bear the risk of loss of or damage to AT&T CPE (ordinary wear and tear excepted) from any cause except to the extent caused by AT&T or its suppliers. AT&T CPE shall not be removed, relocated, modified, interfered with, or attached to non-AT&T equipment by Customer without prior written authorization from AT&T.

9.2. All ownership interest in a party's facilities and associated Equipment used in connection with the Services shall at all times remain with that party. If any Customer Equipment is used to provide AT&T Voice DNA Service or other AT&T telecommunications services, Customer grants AT&T a non-transferable and non-exclusive license to use such Customer Equipment in the manner necessary to provide the Service.

10. NETWORK SECURITY

AT&T DOES NOT GUARANTEE NETWORK SECURITY, THE ENCRYPTION

EMPLOYED BY ANY SERVICE, THE INTEGRITY OF ANY DATA THAT IS SENT,

BACKED UP, STORED OR SUBJECT TO LOAD BALANCING, OR THAT AT&T'S

SECURITY PROCEDURES WILL PREVENT THE LOSS OF, ALTERATION OF, OR

IMPROPER ACCESS TO CUSTOMER DATA AND INFORMATION.

11. TERMINATION

11.1. If a Service or a Service Component is terminated, Customer must pay all charges inculTed as of the effective date of tennination.

11.2. If Customer tenninates a Service or a Service Component for material breach, Customer shall not be liable for any Tennination Charges.

11.3. If Customer terminates a Service Component other than as set out under Section 11.2 above, or AT&T tenninates a Service or a Service Component for material breach, Customer must pay any access facilities cancellation charges and other third-party charges incurred by AT&T due to the termination.

12. AT&T MANAGED IP SERVICES

12.1. AT&T shall provide the AT&T Manager IP Services, within the United States, to customer as identified in the applicable Pricing Schedules.

12.2. The pricing, service descriptions and other provisions relating to the Services are as set forth in:

12.2.1. This Amendment;

12.2.2. The Pricing Schedules;

12.2.3. The Master Agreement; and,

12.2.4. The appropriate section of the Service Guides or the Applicable Tariffs.

12.3. This Amendment shall remain in effect until June 30, 2011 (the "Term").

Revision 6/2512008

13. SERVICES TRIAL: CUSTOM TERMS, CONDITIONS AND PRICING

AT&T shall provide Customer with trial access to both AT&T Voice DNA, Premium Package, including the Call Distrib1:1tion Module Feature and L-VIPS for a three (3) month trial term that shall be mutually agreed to, by AT&T and Customer.

13.1. AT&T Voice DNASM over BadgerNet Trial

13.1.1. AT&T Responsibilities

In addition to the responsibilities specified in the Service Guides, AT&T shall: .

a. Provide, install and test four (4) telephones at the AT&T building, using AT&T MIS, 316 W. Washington Avenue, Madison, WI for use by AT&T personnel in conducting the trial; and eleven (11) telephones at State of Wisconsin, utilizing the BadgerNet Converged Network DOA building, either 101 E. Wilson St. and/ or 5830 Femrite Dr., Madison, WI for Customer personnel participating in the trial. Customer shall determine Customer User participants. AT&T shall de-instali and remove the telephones at the end of the trial term;

b. Waive all charges, except international call charges, during the Trial Term to the Customer including:

• Voice DNA OTC setup fees at all trial building locations;

• Per Customer User per month charge for Premium Feature Package for a maximum of fifteen (15) trial participants;

• Per Customer User per month charge for Call Distribution Feature for a maximum of fifteen ( 15) trial participants;

• Fifteen (15) trial telephones that includes installation, de installation and removal;

• MIS OTC and monthly recurring access and/ or service fees for MIS associated with VDNA trial;

13.1.2. Customer Responsibilities

a. Reasonably cooperate with AT&T during the Trial Term in conducting the trial;

b. Upon completion of the Trial Term, shall return the trial telephones at the DOA building(s) to AT&T;

c. For any future BVolP Services, after the Trial Term, assume responsibility of obtaining telephones compatible with the BVo!P Service.

13.2. L-VIPS Over BadgerNet Trial

l.3.2.1. AT&T Responsibilities

a. Provide, install and test one ( 1) Gateway Router with one ISDN Prime and four (4) telephones at the AT&T building, 316 W.

Washington Avenue, Madison, WI, for use by AT&T personnel in conducting the trial; one (1) Gateway Router and one (1) Centrex line at 101 E. Wilson St., Madison, WI, and one (1) Gateway Router

Revision 6/2S/20Q8 and one (1) Centrex line at 5830 Femrite Dr., Madison, WI, and eleven ( 11) telephones at State of Wisconsin DOA buildings for Customer personnel participating in the Trial. Customer shall determine Customer User participants. AT&T shall de-install and remove the routers and telephones at the end of the.Trial Term.

b. Waive all charges during the Trial Tertn to the Customer including:

• Per station monthly recurring charge;

• Per station non-recurring charge;

• Local and long distance, except international calls; and,

• Cenrex line and installation charge for all additional Jines needed to conduct the trial.

13.2.2. Customer Responsibilities

a. Reasonably cooperate with AT&T dur:irtg the Trial Tenn in conducting the trial;

b. For any future L-VIPS Services, after the Trial Term, assume responsibility of obtaining telephones compatible with the Ir VIPS Service.

13.3. AT&T and Customer Mutual Responsibilities

Throughout the Trial Term, the parties shall meet. at times and locations as mutually agreed upon to discuss all issues arising with the performance of the Services over BadgerNet. Both parties shall work together, using good faith efforts, to resolve such issues.

13.4. Trial Term Expiration

If, by the end of the Trial Term the Services working over Customer's BadgerNet network performs as described in the Service Guide for BVolP and hereunder for L-VIPS, Customer may continue with these Services under Pricing Schedules A, B and C in the Pricing Section of this Amendment. Upon DOA's approval AT&T shall be allowed to offer Services to Customer's agencies, universities and authorized users undet Pricing Schedules A, B and C. Customer shall either (i) use no Services under this Trial Pricing Schedule except those specifically listed in 12.1 and 12.2 above, or (ii) be subject to payment for the other Sen•ices at AT&T's list rates.

14. L-VIPS

14.1. Description of Service

In L-VIPS, AT&T manages Customer Equipment used by Customer to supply VoIP Services to its users. AT&T shall manage a Cisco Call Manager (leased by Customer from AT&T and located at a Customer or AT&T location) and a Gateway Router (leased by Customer from AT&T and installed on the Customer Site). The Gateway Router shall be connected to the Customer's LAN. BCN may be used for transporting the voice traffic over the IP network.

Depending on the LAN and Gateway Router configuration a Site may incorporate a single building, multiple building or a portion of a building.

AT&T shall establish VPN's for L-VIPS on BCN. Gateway Remote survivability may be leased as an add-on feature. L-VIPS shall be integrated with the Customer's Voice Processing (voice mail) platform, Revision 6125/2008

14.2. Customer Commitment

Customer agrees that to receive pricing for L-VIPS under Pricing Schedule C in the Pricing Section of this Amendment, Customer must commit to the following ordering requirements;

Minimum number of initial stations that must be ordered. 350

Maximum number of initial Sites that may be ordered. 14

Minimum number of initial stations per initial Site that 25 must be ordered.

14.3. Customer Responsibilities

14.3.1. Customer's LAN switches and routers shall be capable of supporting Class of Service. Upgrades, if necessary, $hall be provided by Customer.

14.3.2. Maintain all LAN infrastructure and power requirements necessary for VoIP traffic.

14.3.3. Provide the Cisco Call Manager and Gateway Router via lease from

AT&T.

14.3.4. Provide Customer Users with Cisco IP telephones.

14.3.5. Provide access line(s), BCN connection(s), LAN connection(s) and STS connection(s).

14.3.6. Call routing on the BCN and all other network components between the Cisco IP telephones and the Cisco Call manager. AT&l' shall assist with this Customer responsibility.

14.3.7. Place orders using the Prqject Installation 6uide (Section 11) and provide AT&T a two (2) week installation lead time. Failure on the part of Customer to provide the required two (2) week lead time shall be considered an emergency implementation and may result in assessment of a premium installation charge of two (2) times AT&T's normal installation charge.

14.3.8. Schedule installation during AT&T's business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Failure on the part of Customer to do so will result in assessment of a premium installation charge or two (2) times AT&T's normal charge for Sunday's and scheduled AT&T holidays or one-and-a-half (1 V.) times the normal charge for all hours outside of AT&T's normal business hours.

14.4. AT&T Responsibilities

14.4.1. Lease the Cisco Call Manager and Gateway Router to Customer.

14.4.2. Install, connect to the LAN and confirm cails can be completed on the Customer Equipment including the Cisco Call Manager, Gateway Router and Cisco IP telephones.

14.4.3. Provide call routing via the AT&T network from the Cisco Call Manager outward.

Revblon 6/25/2008

II

14.4.4. Perform all work over a consecutive timeframe, unless otherwise specified by the Customer and mutually agreed to by both parties.

14.4.5. Notify Customer of any additional billable network or wiring components necessary to complete the installation. Upon Customer's approval, AT&T shall add to the order using AT&T's standard change order process.

14.4.6. Replace any AT&T provided equipment found to be defective at no additional charge to the Customer.

14.4.7. Provide "Train the Trainer" type training at each installation Site at no additional charge to the Customer.

14.4.8. Provide ongoing IP telephone MACO billable services for the Customer.

14.4.9. Provide ongoing L-VIPS IP telephone function and feature MACD billable services for the Customer.

14.4.10.Provide AT&T Helpdesk support, which will support the Customer's TCM (Section 13.5, follows, of this Amendment).

14.5. AT&T Helpdesk Support for Customer Telecommunications Managers (TCM)

14.5.1. Customer Responsibilities

a. Advise Customer Users that in the event of a problem their agency TCM is their single-point-of-contact.

b. TCM may contact AT&T's Helpdesk Support.

14.5.2. AT&T Responsibilities

14.6. Reports

a. Isolate reported problem.

b. Notify appropriate parties within AT&T or AT&T's subcontractors.

c. Escalate problem within AT&T or AT&T's subcontractors as necessary to achieve resolution.

d. Close the problem ticket with the agency TCM only after the problem is resolved.

e. Proactively monitor the Call Manager and Gateway Router for hardware failure. Should hardware failure be detected AT&T Helpdesk shall contact Cisco for replacement of affected component or equipment.

f. Alert BCN NMC to resolve issues if the Helpdesk detects a connectivity failure to BCN from the Gateway Router.

g. Maintain inventory of Customer Users on the Call Manager and generate reports for the Customer as requested.

Customer shall have online access, at no additiorial cost, to reports and other information, including lists of account information and contacts, Customer information, AT&T CPE router information, call detail reports and call summary reports.

Revision 6125(}.008

14.7. Emergency 9-1-l/E9-1-l Services

14. 7 .1. Customer's Cisco Call Manager provides 9-1-1 calling capability where the Customer Site address is within the AT&T 911 service area, via local services connected to the Customer's Cisco Call Manager.

14.7.2. L-VIPS provides 9-1-1 c~g capability where the Customer L-VIPS site address is within the AT&T 9-1-1 service area.

14.7.3. 9-1-1 service capability shall be based on the L-VIPS Site registered location information provided to AT&T by the Customer.

14.7.4. Customer acknowledges and agrees with the terms and conditions contained in Section 14. 7 of this Amendment regarding the limitations on the 9-1-1 emergency dialing capabilities of L-VIPS Service, and the distinctions between such capabilities and traditional (non-VoIP) 9-1-1.

Customer agrees to inform ill Customer Users of these limitations, including put not limited to, distribution and posting of labels as discussed in the Notification/Warning Labels, Section 14.7.9. Failure by Customer to comply with its obligations under Section 13. 7 (including ill subsections) constitutes grounds for termination of Customer's service.

14.7.5. Initially PSAPs will not receive individual station level identification regarding Customer's Users in the event of a call to 9-1-1. Once the five-hundredth (SOOth) Customer User is added to L-VIPS from this Amendment, Customer may request AT&T's 9-1-1 Locator ID Service pursuant to Exhibit l hereto.

14.7.6. Prior to installation and activation of an L"V!Ps site, Customer must provide AT&T the correct name and address information (Registered Location information) for the L-VIPS Site and Customer Users.

Customer must notify AT&T of changes or updates to this information. Customer is solely responsible for the accuracy of such information.

14. 7. 7. 9-1-1 service will not function if Customer tJser .termini! equipment is not properly configured or if L-VlPS is not functioning for any reason including, but not limited to, electrical power outage, outage in the data transport, failure in the broadband connection, and failure of originating or tenninating access lines. In the event of a power outage, Customer User may be required to reset or reconfigure Customer Equipment and/ or AT&T's CPE used for L-VIPS before being able to use local calling functions, ihcluding 9-1-1 dialing.

14.7.8. Customer understands that L-VIPS does not offer primary line or lifeline services and does not function where there is a power outage, failure of broadband connection or computer failure. Customer is responsible for having an alternate mean$ of accessing traditional wireline or wireless 9-1-1 services at all L· VIPS Customer sites, including Registered Locations. Such alternate means should include the ability to access 9-1-1 services through the PSTN or wireless service where technicilly feasible.

14.7.9. AT&T shill provide Customer with 9-1-1 Notification Materials and Warning Labels. Customer agrees to provide the Notification Materials and Warning Labels to each Cu$tomer User who receives L VIPS. Customer agrees to inform ill Customer Users that the

Revision 612512008

Warning Labels are to be placed on or near the Equipment used in conjunction with L-VIPS. Customer further agrees to provide new Warning Labels in any case in which Customer User receives new or replacement Equipment for use with L-VfPS, prior to or contemporaneously with the activation of the Customer User's L-VIPS.

It is Customer's responsibility to maintain adequate supplies of both the Notification Materials and Warning Labels to provide to its Customer Users. Customer agrees ·that it will not permit any user to receive L-VIPS who has not received the Notification Materials and Warning Labels prior to the activation ofL-VIPS. Additional supplies of Notification Materials and Warning Labeis can be obtained, at no additional cost to Customer, by contacting Customer's AT&T account team.

14.8. Compatible Equipment

Customer understands that L-VIPS operates only with specific makes and models of IP station equipment and softphones and that all features may not necessarily be available with all telephones.

14.9. L-VIPS Limitations

Customer understands that L-VIPS will not operate in any situation where Customer does not have electric service or is experiencing an electrical outage, or where Customer's equipment is not operating or is unable to obtain access to BCN or the PSTN.

15. PROJECT INSTALLATION GUIDE

AT&T and the Department of Administration's Division of Enterprise Technology shall develop a mutually acceptable Project Installation Guide that shall include, but is not limited to, an ordering form that all Customer Users shall utilize for placing orders pursuant to this Amendment. AT&T shall meet With DOA's Contract Administrator within fourteen ( 14) days of fully executing this Amendment to discuss details of the Project Installation Guide and arrive at mutually agreeable forms and process.

16. PRICING

16. 1. Firm Prices

Rates, charges and discounts stated in the Pricing Schedules contained in this Amendment are firm until the end of this Amendment which is co-terminus with the Master Agreement's expiration date of June 30, 2011. Pricing for any Service Components that are not listed in a Pricing Schedule shall be as described in the Se:rvice Guides or the Applicable Tariffs or as agreed on an individual case basis.

Discounts set forth or referenced in a Pricing Schedule are the only discounts applicable to the Se:rvices and shall be applied to the applicable rates and charges in the manner and to the extent specified in the applicable sections of the Service Guides or the Applicable Tariffs. Discounts shall remain firm until the end of this Amendment which is co·terminus w:i.th the Master Agreement's expiration date of June 30, 2011.

16.2. Promotions/ Credits/Waivers

Customer is eligible only for promotions, credits or waivers identified in the applicable Pricing Schedule. Unless otherwise stated in the applicable Pricing

Revision 6125/2008

Schedule, any additional promotions, credits or waivers set out in the Service Guides or an Applicable Tariff shall not apply.

16.3. Regulatory Assessments

Regardless of any stabilization of rates or charges that appears in this Amendment, AT&T reserves the right to increase charges as a result of expenses incu.rred by AT&T relating to regulatory assessments stemming from an order, rule or regulation of the Federal Commlinications Commission or other regulatory authority or court having competent jurisdiction (including but not Ji1nited t9 pay-phone, PICC and'USF related expenses), E9-l-l and deaf relay charges.

16.4. Pricing Schedule A Discounts

If any increase in Customer's charges for VoIP Service Components under Section 16.1, preceding, causes an increase in Customer's per-BVolP-Service Component monthly charges at a Customer location often percent (10%) or more compared to the per- BVolP-Service Component monthly charges applicable at any time in the preceding twelve (12) months, and Customer and AT&T do not mutually agree to a new monthly charges, Customer may terminate the affected BVolP Service Component without incurring any.Termination Charges described in Section 4.4 above by providing notice to AT&T of its intent to terminate the affected BVolP Service Component within one hundred twenty (120) days ofreceipt of the first invoice showing an applicable aggregate increase in per-Service Component monthly charges during the preceding twelve (12) months in excess of ten percent (10%).

16.5. Pricing Schedule A For AT&T Business V()lP Services

The following Business VoIP Services are available under Pricing Schedule A:

• AT&T Flexible Reach Calling Plan A [JP Long Distance]AT&T Flexible Reach Calling Plans B and C [IP Local]

• AT&T Voice DNA JIP Centrex]

• AT&T Voice DNA [Remote Worker]

• AT&T IP Toll Free

All prices under Pricing Schedule A for AT&T Business VoIP Services shall be as specified in the Service Guide and discounted in accordance with each table herein.

Pricing Schedule A -- Table A: AT&T IP Flexible Reach

Item Type of Charge Discount

VoIP Module Card MRC, per Concurrent Call (where the list price 20.0 % (if applicable) will vary by number of Concurrent Calls)

US Off-Net Calling Per Usage 50.0% Charge, for all calls except those originating and terminating within Wisconsin

Revision 612512008

International Off- Per Usage 20.0% Net Calling Charge

Calling Plan A

Calling Plan OTC per Site 20.0% Setup Fee

Calling Plan MRC, per Concurrent Call 20.0% Charge

Calling Plan B

Calling Plan OTC per Site 100.0 % Setup Fee

Calling Plan MRC, per Concurrent Call 35.0% Charge*

Telephone MRC, per Number 33.0% Number Charge

Calling Plan C

Calling Plan OTC per Site 20.0% Setup Fee

Calling Plan MRC, per Concurrent Call 20.0% Charge

Telephone MRC, per Number 20.0% Number Charge

*This charge is waived for all Voice DNA Sites. AT&T waives charges for AT&T IP Flexible Reach, US Off-Net Calling, for calls that both originate and terminate within the State of Wisconsin. AT&T shall achieve this by setting the cost for these calls to zero (0). All other BVoIP rates and charges are as specified in the Service Guide and as discounted in Pricing Schedule A.

Pricing Schedule A- Table B: AT&T Voice DNA

Item Type of Charge

Voice DNA Setup Fee OTC per Site

Auto Attendant Setup Fee OTC, per Auto Attendant

Feature Packages (each user must have a feature packagel

Discount

0.0%

20.0%

Revision 6125/?.008

Standard Per Quantity, Per Month 20.0%

Enhanced Per Quantity, Per Month 20.0%

Premium Per Quantity, Per Mohth 60.0%

Additional Features

Auto Attendant Per Month, per Quantity 0%

Audio Conferencing Per Quantity, Per Month 20.0%

Attendant Console Per Quantity, Per Month 20.0%

CW! Distribution Module Per Quantity, Per Month 20.0%

Pricing Schedule A-Table C: AT&T Remote Worker/Remote Site

Item

Home Office Router with QoS

(Net Gate™ Standard)

Home Office Router with QoS and Single Voice Tunnel (Net Gate"" Standard)

Small Office Router with QoS

(Net Gate™ High End)

Small Office Router with QoS and Single Voice Tunnel (Net Gate™ High End or Cisco)

Type of Charge

MRC, per Site

MRC, per Site

MRC, per Site

MRC, per Site

Discount

20.0%

20.0%

20.0%

20.0%

Reviskm 612512008

Remote Worker Tunnel MRC, per Site 20.0% Software

Remote Worker Tunnel OTC, per Site 20.0% Software Setup Fee

AT&T Net Gate™ Is a trade111ark of AT&T.

Pricing Schedule A - Table D: AT&T IP Toll Free

Item Type of Charge Discount

IPTF Calling Plan Setup Fee OTC, per Site 0%

IPTF Calling Plan Charge MRC, per Concurrent Call 20%

IPTF Calling Charge - Usage 20% Interstate

IPTF Calling Charge - Usage 20% Intrastate

Routing Arrangement (APN) MRC 20% Charge

16.6. Pricing Schedule B For AT&T Managed Internet Service

16.6.1. Waiver of Class of Service Charges (See Pricing Schedule B - Table 26)

AT&T shall waive CoS charges set forth in Table 26 of Pricing Schedule B when Customer orders the Service for the sites at which Customer shall maintain AT&T Business VoIP Service. CoS charges shall apply to all other sites. Customer shall incur the CoS charge with respect to any site at which Business VoIP Service is subsequently terminated by Customer on a going forward basis from the date of such termination.

16.6.2. Initial Satisfaction

If, by the end of the third month following the installation date of the MIS Service provided in this Pricing Schedtile B, working in conjunction with BVOIP over BadgerNet as more fully described in Schedule A, does not perform to Customer's satisfaction, then Customer may exercise a one-time option to terminate all MIS connections without being responsible for the termination charges specified in Section 11.

Customer must give AT&T not less than ninety (90) days prior written notice of te1nrination. Customer remains responsible for access and third party charges as specified in Section 10, and for full payment of installation charges.

Revision 612512008

Pricing Schedule B - Local Access Pricing: These rates are applicable only to circuits ordered under the MIS Local Access Combination (LAC) offer.

Discount: 0%

Location Access

Bandwidth

Wisconsin 1.5Mbps

Wisconsin 45 Mbps

Notes for Pricing Schedule B Tables

(*) = not available with MPLS PNT

ICB = available only on an Individual Case Basis

N /A = Not Available

Local Access Net Monthly

Recurring Charge . __ , $250.00

$4,000.00

MIS w / Managed Router Option 2 available only as described in the Service Guide

Pricing Schedule B-Table 1: Tiered T-1, Nx T-1, E-1 and Frame Discount: As indicated in Table 1

Access Speed MIS Method Monthly

Service Fee List Price

N/A 56/64 $190 Kbps

T-1 128 Kbps $225

T-1 256 Kbps $280

T-1 384 Kbps $335

T-1 512 Kbps $390

T-1 768 Kbps $410

T-1- 1024 $425 Frame* Kbps

T-1 T-1 $470

MISw/ Managed Router

Monthly Service

Fee

List Price

$260

$295

$350

$405

$460

$480

$495

$540

Mtsw/

Managed ~outer

Optiqn2

Monthly Service

Fee

List Price

N/A

$285

$340

$395

$450

$470

$485

$530

Discount

N/A

N/A

N/A

N/A

N/A

N/A

N/A

55%

Revision 6/25/20(}8

E-1* E-1 $470 $540 N/A

2xT-1 3 Mbps $850 $1,145 N/A

3xT-1 4.5Mbps $1,100 $1,395 N/A

4xT-1 6Mbps $1,250 $1,545 N/A

5xT-1 7.5 Mbps $1,480 $2,360 N/A

6xT-1 9 Mbps $1,715 $2,595 N/A

7xT-1 10,5 $1,915 $2,795 N/A Mbps

8xT-1 12 Mbps $2,190 $3,070 N/A v.2.3.06

Pricing Schedule B -Table 2: Burstable T-1 Discount: 0%

Sustained Usage Undiscoun Undiscount ted MIS edMIS Monthly w/Managed Service Router

Fee Monthly Service Fee up to 128kbps $270 $340

128.0l - 256 Kbps $340 $410

256.01 - 384 Kbps $405 $475

384.01 - 512 Kbps $470 $540

512.01 Kbps - 1.544 Mbps $565 $635

v.2.3.06

Pricing Schedule B - Table 3: DNS Service Discount: 0%

Option

Additional Primary DNS (available in increments of up to 15 zones with a maximum of 150 Kilobytes of zone file data)

N/A

40%

40%

40%

40%

40%

40%

40%

Undiscounte dMIS w/Managed Router

Option2 Monthly

Service Fee

$330

$400

$465

$530

$625

Monthly Service Fee

$100 per

DNS

increment

Revlsion 612512003

Additional Secondary DNS (available in incl'ements Ofup to $100 per 15 zones with a maximum of 150 Kilobytes of zone Ille data) DNS v.07.01.04

Pricing Schedule B - Table 4: ATM and Tiered T-3 Discount: 55%

Access Method Speed MIS Monthly MIS Service Fee w/Managed List Price Router

Monthly Service Fee List Price

ATM* 2 Mbps $590 $885

ATM* 3Mbps $850 $1,145

ATM* 4Mbps $1,075 $1,370

ATM* 5Mbps $1,125 $1,420

ATM* 6Mbps $1,250 $1,545

ATM* 7Mbps $1,415 $2,295

ATM* 8Mbps $1,565 $2,445

ATM* 9Mbps $1,715 $2,595

ATM*/T-3 lOMbps $1,840 $2,720

ATM*/T-3 15 Mbps $2,465 $3,345

ATM*/T-3 20 Mbps $3,090 $3,970

ATM*/T-3 25Mbps $3,725 $4,605

ATM*/T-3 30Mbps $4,350 $5,'.230

ATM*/T-3 35 Mbps $4,990 $5,$70

ATM*/T-3 40Mbps $5,615 $6,495

T-3 45 Mbps $6,250 $7,1$0 v.2.3.06 inc;rement

MIS

w/Managed

Router Option 2*Monthly Service Fee

List Price

$840

$1,100

$1,325

$1,375

$1,500

$2,000

$2, 150

$2,300

$2,425

$3,050

$3,675

$4,310

$4,935

$5,575

$6,200

$6,835

Revision 6/2512008

Pricing Schedule B -Table 5: Burstable T-3 Discount: 0%

Sustained Usage Undiscounted Undiscounted Undiscounte . MIS Monthly MIS dMIS

Service Fee w/Managed w/Managed Router Monthly Router

Service Fee Option 2* Monthly

Service Fee up to 6.0 Mbps $1,515 $1,810 $1,765

6.01 - 7.5 Mbps $1,790 $2,670 $2,375

7.51 - 9.0 Mbps $2,065 $2,945 $2,650

9.01 - 10.5 Mbps $2,290 $3,170 $2,875

10.51 - 12.0 Mbps $2,515 $3,395 $3,100

1.2.01 - 13.5 Mbps $2,740 $3,620 $3,325

13.51 - 15.0 Mbps $2,965 $3,845 $3,550

15.01 - 16.5 Mbps $3,150 $4,030 $3,735

16.51 - 18.0 Mbps $3,340 $4,220 $3,925

18.01 - 19.5 Mbps $3,525 $4,405 $4,110

19.51 - 21.0 Mbps $3,715 $4,595 $4,300

21.01 - 45.0 Mbps $7,515 $8,395 $8,100 v.2.3.06

Pricing Schedule B - Table 6: Flexi"ble Bandwidth :Billing Option with BlU'stable T-3 Discount: 0%

Discount applied to MIS, MIS w/Managed Incremental Usage Fee Router, & MIS w/Managed Router Option 2*: Discount: N /A

N/A

Tiered Bandwidth MIS MIS w/ MISw/ Undiscoun

Mfoimum Undiscourited Managed Managed ted

Incrementa Commitment

Monthly Router Router 1 Usage Fee Undiscounted Option 2

Fee Monthly Fee Undiscounte Per Mbps

Revision 6125/.2008 d Monthly Fee

2Mbps $590 $885 $840 $355

3Mbps $850 $1,145 $1,100 $340

4Mbps $1,075 $1,370 $1,325 $325

5Mbps $1,125 $1,420 $1,375 $270

6Mbps $1,250 $1,545 $1,500 $250

7Mbps $1,415 $2,295 $2,000 $245

8Mbps $1,565 $2,445 $2,150 $235

9Mbps $1,715 $2,595 $2,300 $230

10 Mbps $1,840 $2,720 $2,425 $225

15 Mbps $2,465 $3,345 $3,050 $200

20 Mbps $3,090 $3,970 $3,675 $190

25 Mbps $3,725 $4,605 $4,310 $180

30 Mbps $4,350 $5,230 $4,935 $175

35 Mbps $4,990 $5,870 $5,575 $175

40 Mbps $5,615 $6,495 $6,200 $170

45 Mbps $6,250 $7,130 $6,835 N/A v.2.3.06

Pricing Schedule B - Table 7: MIS Access Redundancy Option (MARO) for Burstable T-1 with Shadow Billing Option Discount: 0%

Sustained Usage MIS w /Managed Router

Undiscounted Monthly Service

Fee

Up to 56 Kbps $170

MIS

w/Managed

Router Option 2*

Undiscounted Monthly Service

Fee

$160

Revision 6125/2008

For MARO Redundant Link Service Only

(Shadow Billing) tlp to 128kbps $340 $330

128.01 - 256 Kbps $410 $400

256.01 - 384 Kbps $475 $465

384.01 - 512 Kbps $540 $530

512.01 Kbps - l.544 Mbps $635 $625

v.2.20.06

Pricing Schedule B - Table 8: MARO Burstable T-3 with Shadow Billing Option Discount: 0%

Sustained Usage MIS w /Managed Router Monthly

Service Fee

Up to 56 Kbps $800

For MARO Redundant Link Service Only

(Shadow Billing) up to 6.0 Mbps $1,810

6.01 - 7.5 Mbps $2,670

7.51- 9.0 Mbps $2,945

9.01 - 10.5 Mbps $3,170

10.51 - 12.0 Mbps $3,395

12.01 - 13.5 Mbps $3,620

13.51 - 15.0 Mbps $3,845

15.01 - 16.5 Mbps $4,030

16.51 - 18.0 Mbps $4,220

18.01 - 19.5 Mbps $4,405

MIS

w/Managed

Router Option 2• Monthly Service Fee

$790

$1,765

$2,375

$2,650

$2,875

$3,100

$3,325

$3,550

$3,735

$3,925

$4,110

Revision 6/2512008

19.51 - 21.0 Mbps $4,595 $4,300

21.01 - 45.0 Mbps $8,395 $8,100 v.10.31.05

Pricing Schedule B -Table 9: MARO Features Monthly Se:nrice Fees Discount: 0%

Option Monthly Service Pee

List Price

Alternate Backbone Node Option - T-1: $500 additional charges via Private Line, per NxTl: Service Component

$500 perT-1

T3: $5,000

OC-3 $12,000

CPE Redunda11t Configuration Option ·· T-1: $120 Per Service Component

NxT-1: $350

T3:$540

OC-3: $2,435

Backbone Node Redundancy Option - $500 per T-1 additional charges via Private Line, per Redundant Redundant Link Link

$5,000 per T-3 Redundant

Link

$12,000 per

OC-3

Redundant Link

Outbound Load Balancers (2) Tl & (Dual Managed Customer Routers) NXT1:$350

T3&0G3:

$875

Service Component

Discount

N/A

N/A

N/A

N/A

Revision 612512008 v.2.3.06

Pricing Schedule B - Table 10: MIS and MARO Features Installation Fees (ICB Only) Discount: 0%

Option Undiscounted Installation Fee

List Price

MIS, MlS w/Managed Router, & MIS w / Managed Router Option

2*

MARO - Outbound Load Balancers (2) $1000 (Dual Managed Customer Routers) v.2.6.06

Pricing Schedule B -Table 11: MIS Tele Installation Discount: 100%

MIS Speed Un discounted

MIS

56 Kbps $1,000

128 Kbps - 1.5 $1,000 Mbps

NxT-1 (3.0 Mbps, $2,500

4.5 Mbps & 6.0

Mbps)

Tiered/Full T-3 $5,000

Tiered OC-3, $10,000

OC-12, OC-48

Fast Ethernet, $10,000 Gigabit Ethernet v.2.3.06

Undiscounted MISw/

Managed Router

$1,000

$1,000

$2,500

N/A

N/A

N/A

Undiscounted MIS w / Managed Router Option 2*

$1,000

$1,000

$2,500

N/A

N/A

N/A

Revision 612512008

Pricing Schedule B - Table 12: On·Site Installation Discount: 100%

MIS Speed Undiscounted Undiscounted M!Sw/ MIS w / Managed

Managed Router Option 2*

Router Only Only

56 Kbps $999 $999

128 Kbps - 1.5 Mbps

$999 $999

NxT-1 (3.0 Mbps - 6.0 Mbps)

$999 $999

Tiered/Full T-3 $5,000 $5,000

Tiered OC-3, $10,000

OC-12, OC-48 $10,000

Fast Ethernet, Gigabit Ethernet $10,000 N/A v.8.10.06

Pricing Schedule B - Table 13: ATM and Tiered 00-3 (ICB Only)* Discount· 0% .

Speed Undiscounted MIS Monthly Service

Fee

2Mbps $590

3Mbps $850

4Mbps $1,075

5Mbps $1,125

6Mbps $1,250

7Mbps $1,415

8Mbps $1,565

Undiscounted MIS w/Managed Router

Monthly Service Fee

$885

$1,145

$1,370

. $1,420

$1,545

$2,295

$2,445

Undiscounted MIS w /Managed Router Option

2**

Monthly Service Fee

$840

$1,100

$1,325

$1,375

$1,500

$2,000

$2,150

Revision 6125/200&

9 Mbps $1,715 $2,595 $2,300

10 Mbps $1,840 $2,720 $2,425

15 Mbps $2,465 $3,345 $3,050

20 Mbps $3,090 $3,970 $3,675

25Mbps $3,725 $4,605 $4,310

30 Mbps $4,350 $5,230 $4,935

35 Mbps $4,990 $5,870 $5,575

40Mbps $5,615 $6,495 $6,200

60Mbps $7,825 $9,005 $8,450

155 Mbps (not available with ATM) $17,800 $18,980 $18,425 v.2.3.06

Pricing Schedule B - Table 14: Burstable OC-3 (ICiB Onlyl Discount: 0%

Sustained Usage Uncliscounted MIS Monthly Service

Fee

Up to 35.0 Mbps $5,990

35.01to45.0 Mbps $7,515

45.01 to 55.0 Mbps $8,765

55.01 to 65.0 Mbps $10,025

65.01to75.0 Mbps $1l.,290

75.01 to 85.0 Mbps $12,550

Uncliscounted MIS w /Managed Router

Monthly Ser-vice Fee

$6,870

$8,395

$9,945

$11,205

$12,470

$13,730

Uncliscounted MIS w /Managed

Router Option 2* Monthly Service Fee

$6,575

$8,100

$9,390

$10,650

$11,915

$13,175

Revision 6/25/2008

85.01 to 100.0 Mbps $14,440 $15,620 $15,065

100.01 to 125.0 Mbps $17,590 $18,770 $18,215

125.01 to 155.0 Mbps $21,365 $22,545 $21,990 v.2.3.06

Pricing Schedule B - Table 15: Flexible Bandwidth Billing Option for Burstable OC-3 (ICB Only) Discount: 0%

Oiscount applied to MIS, MIS w/Managed Router, & MIS w / Managed Router Option 2*: N /A

Tiered Undiscounted Undiscounted Undiscoll.nted Bandwidth MIS MIS with MIS With

Minimum Monthly Managed Managed

Commitment Fee Router Routet Option

Monthly Fee 2 Monthly Fee

35 Mbps $4,990 $5,870 $5,575

40 Mbps $5,615 $6,495 $6;200

45 Mbps $6,250 $7,130 $6,$35

60Mbps $7,825 $9,005 $8,450

70Mbps $8,875 $10,055 $9,Sbo

80 Mbps $9,925 $11,105 $10,550

90Mbps $10,975 $12,155 $11,600

100 Mbps $12,025 $13,205 $12,650

120 Mbps $14,125 $15,305 $14,750

144 Mbps $16,255 $17,405 $16,850

155 Mbps $17,800 $18,980 $18,425 v.2.3.06

Incremental Usage Fee Discount:

N/A

Undiscounted Incremental Usage Fee

Per Mbps

$175

$170

$170

$160

$155

$150

$150

$145

$145

$140

N/A

Revision 6/25/2008 Z9

Pricing Schedule B -Table 16: Tiered OC-12 (ICB Onlyl

Speed Undiscounted MIS Monthly Um:liscounted MIS Service Fee w/Managed Router

Monthly Service Fee

622Mbps $50,700 $52,505 v.2.3.06

Pricing Schedule B - Table 17: Burstable OC-12 {ICB Onlyl Discount: 0%

Speed Undiscounted MIS Undiscounted MIS Monthly Service Fee w/Managed Router

Monthly Service Fee

Up to 75.0 Mbps $11,290 $12,470

75.01 to 150.0 Mbps $18,750 $19,930

150.01to225.0 Mbps $26,215 $27,395

225.01 to 300.0 Mbps $33,665 $35,470

300.01 to 375.0 Mbps $40,040 $41,845

375.01 to 450.0 Mbps $46,415 $48,220

450.01 to 525.0 Mbps $52,715 $54,520

525.01 to 622.0 Mbps $60,850 $62,655 v.2.3.06

Pricing Schedule B - Table 18: Flexible Bandwidth Billing Option for Burstable OC-12 (ICB Onlyl Discount: 0%

Discount applied to MIS & MIS w /Managed Router: N /A Incremental Usage Fee Discount:

N/A ...