Telecor_Annual_Maintenance_SOW_10-2-19_jy.docx

National Institutes of Health, Clinical Center Statement of Work

Table of Contents

Background

The mission of the National Institutes of Health (NIH) is to uncover new knowledge that will lead to better health for everyone. The NIH accomplishes that mission by conducting research in its own laboratories; supporting the research of non-Federal scientists in universities, medical schools, hospitals, and research institutions throughout the country and abroad; helping in the training of research investigators; and fostering communication of biomedical information.

The NIH Clinical Center (CC) is a 200-bed federally funded, biomedical research hospital located on the NIH campus in Bethesda, Maryland. The Clinical Center is the delivery setting for all NIH intramural clinical research protocols. The hospital complex consists of two main facilities that are connected to each other by “bridges”. The original 14-story building is 2.5 million square feet and continues to house the clinical laboratories, imaging sciences, surgical suites, and several outpatient clinics. The new 870,000 square foot facility houses inpatient units and day hospitals. The Clinical Center accounts for about half of all NIH-funded clinical research beds in the United States and accommodates about 7,000 inpatient and 70,000 outpatient visits a year. Patients are admitted to the NIH Clinical Center from all over the world for the sole purpose of participating in a clinical research protocol.

The Department of Clinical Research Informatics (DCRI) is responsible for the network infrastructure that supports the technology of all mainframe and desktop computers, and the management and development of applications and databases.

The NIH Clinical Center has standardized on using Telcor Quick-Linc interface engine to host the Point of Care interfaces between lab testing devices and the Lab Information System.

Objective

The objective of this Statement of Work is to provide the Clinical Center, Department of Clinical Research Informatics with 24x7 software license and maintenance renewal as well as a means to obtain quotes on new interface, features and services as needed. These are custom interfaces that integrate the equipment to the CC Laboratory Information System.

Scope of Work

The vendor is to provide Maintenance support based on the licensing and support levels indicated below. The vendor shall provide as needed quotes for new features as well as services.

1 QS601.0 Annual Support QML Base Software, HL7 Result Interface 1 QS602.0 Annual Support Device Type Software [NovaNet Glucose] 1 QS602.0 Annual Support Device Type Software [PrecisionWeb] 1 QS602.0 Annual Support Device Type Software [Piccolo xpress] 1 QS202 Annual Support Interface, ADT HL7 1 QS203.0 Annual Support Client Software, Physical 1 QS213.0 Annual Support Test System Software 1 QS602.0 Annual Support Device Type Software [Status Connect] 1 QS602.0 Annual Support Device Type Software [Sysmex XS-Series] 1 QS602.0 Annual Support Device Type Software [ABL] 1 QS602.0 Annual Support Device Type Software [STA Compact Max]

Maintenance Requirements

· No cost application updates and upgrades through the period of performance

· E-mail notifications of updates

· 24 x 7 coverage hours for telephone technical support (no onsite or remote services)

· Escalation process for critical issues

· Telcor OEM support, not 3rd party

Period of Performance

January 1, 2020 through December 31, 2020

Place of Performance

NIH Clinical Data Center 10 Center Drive Bldg. 10/Room 1c290 Bethesda, MD 20892

Contact Person

Tony Barnes tbarnes@cc.nih.gov

Packaging, Packing, and Shipping Instructions

All deliverable materials will be marked with the date, Offeror’s name, task order number and/or task order name and number, and delivered to:

Tony Barnes 10 Center Drive, Building 10, Room 1C290 Bethesda, Maryland 20892-1172

Inspection and Acceptance Criteria

Any and all deliverables and technical products produced will be inspected and accepted by the COTR at the NIH, Bethesda, MD. Acceptance may be presumed unless otherwise indicated in writing by the Contracting Officer or the duly authorized representative during the contract period of performance.